OHIO -- Purchased top loader; low agitator Whirlpool washer in Feb of 2018. It's the worst machine I have ever purchased! I've given it a year and ready to take my losses and buy another brand! Today I washed one set of sheets in it, which took 1 hr and 27 minutes and one of the sheets had a 12 x 12 dry space on it when the cycle was finished! Ridiculous! I read other reviews stating the same problems and called customer service today. They said they couldn't do anything about it because there was no recall for my serial number. The machine is junk! I have numerous pictures to back up my claim!
I have been reading some of the sad commentary from people who recently purchased front loading washers. I have to admit that I now have a crying towel hanging from my doorknob as well. My machine is about 3 years old, is now nearly ready for its third door boot, has a second set of shocks, tub and stainless drum. I am presently working on the rear counterweight which fell from the tub and severed the pressure sensing tube in the process. We have water dribbling from the door, and also had to replace the black drain hose from the drum to the pump. This sprung a leak and caused flooding in the laundry area.
Like many others, this washer-dryer combination was purchased due to our being retirees, and wanting to have a robust product that would hopefully outlive us and be passed on to appreciative family members. This, like many of the best laid plans of mice and men have us presently going to the laundromat with our clothes. Pushing 70, we did not foresee this predicament. However, we are not alone. While at the laundromat, my wife met a woman who was 75 with the exact same problem.
There are many experiences cited about the money spent for what was imagined to be good quality laundry products. The average unnecessary expenditures on these washers seem to be in the under $1000.00 range. Enough to sting, but not quite enough to cripple. Most of the folks here will probably do their share of grumbling, put their washers out at the curb and then stomp off to buy some other product. However, adding up the combined losses to all these customers may amount to a very substantial piece of change!
Putting this into another perspective can be very illuminating. Imagine if these were cars instead of washers. A short time after purchasing a car, say the window and door gasket failed, letting weather enter the passenger compartment. In another year the crankshaft bearings seize. The year after, the transmission fails and needs to be completely replaced. Then the car computer, etc. On top of this, the car would sound like a foundry when it went down the street. Then the mechanics would have no idea what was wrong. The manufacturers would all blame the drivers for the condition of the cars.
This would be not only a disaster, but could push the public to the point of bankruptcy. No one would permit a situation like this to happen with their automobiles. True, the car is priced out at several thousands of dollars and the washer at under a thousand. But the parallel comparisons are equally valid. There is a saying in industry that goes: "The Quality Control Department is not located on the customer's premises."
Remember the head of a well known Asian car company was summoned from his country to testify before Congress? He had to explain why the cars he produced were showing serious faults. After that, real progress was made in his manufacturing. In other words, accountability was responsible for the product improvement, not simply complaints.
PS. It appears to me, as I read it; that these door boots have become a class action suit in Ohio. It seems the manufacturer appealed legal issues eventually to the Supreme Court level and had their arguments rejected. I read this in a class action blog. You may want to check into this yourself and see if my information is accurate.
NEW WINDSOR, NEW YORK -- My washer broke on September 7. It is now October 10 and it is still not fixed. Every time they put in a new part another part would break, so they have to order the part, put you on the schedule. I have been at the laundromat at least 4 times a week at 20.00 every time. Whirlpool refuses to compensate me for my time off of work and all the money I spent at the laundromat. I could have bought a new washer. If they cannot fix it for the third time, according to my service contract, I will 75% of the value of the purchase price, which will probably amount to a whole lot of nothing.
BENTON, MICHIGAN -- I have a Whirlpool manufactured (Kenmore Elite) front load washer. Its spyder arm failed. The inner tub comes with a lifetime warranty. The spyder arm is integral to to the inner tub and Whirlpool does not even sell it separately; you can only buy the entire inner tub and spyder arm as one part. Talked with a rude Whirlpool representative, who overtalked me constantly. She claims the lifetime warranty applies only to the inner part of the inner tub, and not the outer part or the spyder arm. Therefore, a broken spyder arm is not covered. To me it sounds like a tire manufacturer claiming their lifetime warranty only applies to the inner part of the tire, and not the entire tire. What the heck kind of warranty is this?
ILLINOIS -- I purchased a Whirlpool Cabrio washer in July of 2018. The product began to fail as it would not fill and would stop mid-cycle. I have been trying for the last 2 days to contact Whirlpool with no success. Unfortunately, I read the previous reviews about this company a little too late. But back to my experience trying to contact Whirlpool. They sent me through several prompts only to be placed on hold for an indefinite amount of time. It appears as though this company has no interest and honoring their manufacturer warranty. Their website is completely useless. Needless to say, I will never purchase another Whirlpool product.
MASSACHUSETTS -- I have NEVER owned an appliance that turned out to be a COMPLETE FAILURE like the Maytag Bravo washer. There should be a class action taken against any company that rips off consumers with a product that is nothing more than an overpriced piece of garbage.
I am telling everyone I know how poorly this washing machine works so they will not be taken like the rest of us poor suckers who thought we were buying a machine that would clean our clothing. You might as well fill a bucket with water and detergent and slosh your clothes around in it once or twice then wring them out and dry because you'll get the same smelly clothes as you end up with after washing them in the Maytag Bravo.
NEW JERSEY -- I purchased a washing machine and an additional extended 5 year warranty from Lowe's 5 months back. Total cost 1,100.00. Machine arrived in need of repair. Not cleaning clothes and as loud as a low flying military jet. Repair tech. was sent out in approx. 2 weeks. The problem was a broken drum (not sure but he handed me a broken part.)
It's now 35 days later and I still have a broken washer. Lowe's customer care offered me coupons for the laundry mat. They actually had me in tears. Whirpool said the part was back ordered and could not tell me how much longer. Still waiting for a call from the technician. So I have spent 1,100.00 on a new Whirpool from Lowe's recently that does not work. They refuse to replace it and over a month later have not fixed it. RUN FROM WHIRPOOL AND LOWE'S. Their practices should be illegal.
SAN DIEGO, CALIFORNIA -- We bought a Whirlpool double oven with the extended warranty from San Diego Pacific Sales. We bought our Whirlpool top loading washer with the extended warranty from Home Depot. We have had problems with both of these appliances from the day they were installed.
The washer does not clean clothes. It leaves residue on everything. Especially noticeable on dark clothes. Yes, we use only HE soap and I clean the washer with the recommended product at least every 3 weeks. Nothing helps. As far as the double oven goes - we have had service technicians out 12 times to try and fix the oven. It will not hold a consistent temperature. Set it at 350 degrees and it will often go up to 500 degrees. I have not been able to bake anything without it burning in almost 2 years now.
The last technician that was here 2 weeks ago told me there was nothing wrong with the ovens. I wanted to strangle him! Anything I try to bake is burned on the sides and bottom and still raw in the center. The technician told me that eventually I would give up and go buy another oven! I probably will and I can guarantee you I will never ever buy another Whirlpool product! They are junk!
FAIRFAX, VIRGINIA -- I replaced my washer with a Whirlpool Cabrio 4 yrs ago, the washer is one of the new appliances environmental friendly, I thought. This washer leaves the clothes dirty, the design of the lid of horrendous, anything you place on top of the washer will slide off; the lid is slanted and everything slides off as the washer spins and washes. Designers and engineers never thought of the vibration doing this! A year ago the washer started making an extremely loud noise when it spinned so we call a repairman.
He diagnosed the problem as a bad clutch that would cost more to repair than the original cost of the appliance! Do not buy washers that have the low agitator, they do not wash well! The repairman said that the best washers are the ones that have the tall agitators in the middle of the tub! No more Whirlpool appliances in my house!
ERIE, PENNSYLVANIA -- I ^bought Whirlpool washer wfw9150ww00 2 years ago in June. It is a front load washer which I never had before. I ^bought HE detergent because that is what I was ^told to buy. The first month or two ^were OK but it took a long long time to wash - 2 1/2 hours to be exact and just didn't seem right, but I never had a frontload. I called Fullerton and they ^said that is normal with front loads - energy efficient etc etc. OK. A few months later I called cause it really seemed weird that ^there was still a leak and it sounded a little louder which fullerton didn't seem to think was an issue either. ^Said to check front door, things get caught in front door and can be leak etc etc.^
I called or stopped down beginning of June last year. ^Said same thing, something probably in door, check door - OK. Nothing ^there, still a leak. I ^said it "just doesn't seem right". ^Said "well front loads are a little different". I went back last week of June last year and ^said it just really isn't right. They "^said we will send someone out but you aren't in warranty". I ^said "I talked to you before the warranty expired" and they ^said "well, that's natural for it to be a little louder and take a longer wash cycle. ^Its a front loader but now you aren't in warranty".
So just lived with it cause they kept saying it was 'normal' and it did wash clothes but sounded louder and louder and everyone that heard it said it sounded like a jet plane. I had workers over a couple weeks ago while I happened to be doing laundry. They said they used to work Best Buy and it sounded like bearing - don't know what bearing is but he said that people that installed it should have caught that and it had to be a bad machine. I said "I have ALWAYS had Whirlpool appliances and was loyal to them." They said its a lemon and should have seen this when they installed it and it had to be a bad machine to begin with.
OK, called fullerton Tuesday and they said out of warranty - won't do anything but they did come and checked it this morning and drums are bad bearing and 2 other things! I said how can that be when it is 2 years old??? I called Whirlpool yesterday and they basically said they don't stand by their product and couldn't care less that I've been a loyal customer for 20 years and I'm out of warranty and that was that. I said "you won't stand by your product when it is a damaged unit to begin with and it is only 2 years old??".
Fullerton called Whirlpool this morning and Whirlpool said they would replace parts of 815.00 but it would cost me 320.00 to fix and take 2 weeks??? Um - I paid 700.00 for the washer, why don't they just replace it?? Why are they paying 815.00 for parts and making me wait 2 weeks to get this bad unit repaired and making me pay half of the cost of a new washer to do so???
So now I have to either pay 320.00 to get a washer repaired that may not work again??? and wait 2 weeks to do laundry when I bought a brand new washer 2 years ago expecting it to last more than 2 years! Shame on you Whirlpool!!! I used to talk and talk about how wonderful your appliances were and was loyal for 20 years as was my mother - your products used to last and you used to care about your customer service.
It would make more sense to replace the washer with another one and also save yourselves money and me money and aggravation - I stuck with this machine for 2 years out of loyalty and this is your resolution??? I tell you what - you give me the 815.00 parts and I will sell them back to you for 800.00 and go buy a new washer that actually works!