BENTON HARBOR, WASHINGTON -- My Cabrio set is six months old and is the worst purchase decision I have ever made. All the complaints here mirror my experience. In general, the washer does not adequately clean laundry. It frequently completes the wash cycle without even getting the load wet. Soap or softener residue is present. I literally have to clean the inside of the dryer because it fails to rinse and that's where the soil ends up.
Whirlpool denies any ongoing problem and if the service tech says it is functioning as designed, I'm out of luck. My mistake was reading reviews after my purchase instead of prior. Additionally, it is not just a Whirlpool issue. Every HE top load washer on the market, regardless of brand, has identical complaints. The only resolution I see is a class action lawsuit. I worked delivery end for Whirlpool for fifteen years and never witnessed such disregard for their customers.
WOODMERE, NEW YORK -- This is a terrible product. The set came with our house and we were excited because it was only two years old. Very soon, we realized why the previous owners left it. The washer is useless - spraying a few spritzes of tepid water on a washer full of clothes was never going to get out everyday stains from a family of 6, let alone the messes my kids got into. It certainly didn't help that clothes often came out nearly as dry as they went in.
When the washer started leaking about 1.5 years after we moved in (so it's total age was only 3.5 at this point) the repairman who charged us $70 just to visit told us that the part and repair cost considerably more than just buying a new machine.
Thankfully, he gave us some advice for that $70-BUY SPEED QUEEN!!! More expensive, with a smaller overall capacity, but an excellent and incredibly FAST machine that - lo and behold - ACTUALLY cleans clothes. Now, after having the vents cleaned out twice, just to be sure, the dryer won't dry... Well actually, it will, it just takes 2+ hours/load.
At this point, I am not investing one more dime in this piece of garbage. I'll take the money I would have to spend on the repair and probably buy a speed queen dryer too. I'd rather have something a bit more expensive that works consistently and LASTS than this Whirlpool garbage. By the way, I repeatedly tried to contact Whirlpool. Their customer service is almost as sub-par as the quality of their products.
Your choices, if you want to communicate with an actual human are: 1. wait 3 BUSINESS DAYS!!! for an email response, 2. wait INDEFINITELY for a representative on the phone, only to be hung up on when their office hours are over for the day, or 3. Wait 30+ minutes for the chat cue to finally reach you and hope someone starts typing. As I wrote to them in my email, which someone may or may not read in the next 3 days, the product quality is bad enough, but the customer service was the defining factor that I will never purchase a Whirlpool product again!
TENNESSEE -- I filed a complaint with the BBB and finally got Whirlpool to call after many, many attempts on the company site and phone calls. They did offer to buy back the machine but not the dryer, so to avoid a mismatched pair, and the fact that the new machines of another brand are about the same, I did not let them have the machine. I keep it set on deep water and seem to get a better wash.
I do not like the fact that the consumer is out of control of this washer, it has a mind of its own. I tried adding clothes at the end of the cycle, but I could not restart the cycle, it completed that cycle and I started from the beginning. Conventional washers allow the consumer to start wherever needed in the cycle. The load also takes nearly an hour and there is no way to shorten it. It is programmed a certain way and you have to live with it.
SPRINGFIELD, ILLINOIS -- Purchased set two years ago and still not happy with them. Dark clothes have a white film on them, so I have tried second rinse which works sometimes. I had to wash a second time on occasion. Clothes are all twisted when the cycle is finished and I have to shake out each piece before putting in the dryer. The enamel or whatever is inside the drum of the dryer had big chips; I assume that's from zippers. I will never buy another Whirlpool or a washer without an agitator!
OHIO -- Great washer and dryer. Have had them both for 9 years now. Just had my first problem, a long drain issue on the washer. Lo and behold, there was a nickel inside, and from the looks of the nickel, it had been bouncing around for a while. Best part, 9 years in and first issue, the part... $32.64. Have nothing but good things to say.
AVONDALE, PENNSYLVANIA -- Doesn't use enough water to clean and rinse... Shreds fabric, leaves soap scum. Worst top loader in history. Shredded a Pottery Barn comforter!
BENTON HARBOR, MICHIGAN -- I purchased a Whirlpool Cabrio washer and dryer about 6 years ago. Never had any problems out of either one and have always had Whirlpool appliance my entire adult life. Suddenly, about a month ago, I had a load of clothes on and began hearing an odd noise coming from the laundry room. As I walked to investigate, I smelled smoke. When I walked into my laundry room, there was smoke coming from under the lid of my washing machine! I was so scared that my house was about to catch on fire. Thank God I was home!!! I immediately turned it off and unplugged it. I lifted the lid and smoke just billowed out!
When my husband returned home, we talked about how odd that was and how we've never seen or heard about anything like that happening. He got on the internet to look up that particular model and saw that there had been a class action lawsuit a few years back on that exact model because of defective issues with it. The next day, I contacted Whirlpool and when I explained what happened, they put me through to their "Safety Department." They told me they would either pay for the repairs OR get me a washing machine at a discounted price (???) I'm thinking "discounted"??
I should be getting one FREE considering your faulty machine could have burned my house down!!! Because if their faulty machine had burned my house down - not only would they be buying me a new washer - they would be paying for my new home!!! Anyway, they sent S&S Appliance out the next week to take a look at the machine. My husband was there with them as they "inspected" it (which consisted of them taking the front panel off and looking under it and inside it - never removing any parts - never attempting to plug it in or turn it on).
He was there 15 minutes and basically told my husband he couldn't say exactly what was wrong with it, but it "might" be this or it "might" be that. Boy, that narrows it down! But he also could not say that it wasn't the "U joint" that the class action lawsuit was about. After that, I spent a week and a half going back and forth with Whirlpool about the issue. Because the prices they were quoting me for a new machine were just too high, I told them I wanted my machine fixed. I could tell they weren't very happy with that decision and really kept pushing me to pick a new machine. I declined several times and said I only wanted my machine fixed.
After days without hearing anything, I called S&S Appliance myself to see when exactly they were coming to fix my machine. They told me they had "declined" the repair - however, no one had bothered to tell ME that!! So, I called Whirlpool and when I couldn't get ** on the phone (the representative in the Safety Department I had been dealing with) and after leaving numerous messages, I was put through to a supervisor, who in turn immediately put me through to **. ** told me they did decline the repair because it was going to involve too much.
So, once again came the hard push for me to purchase a new machine. At this point, I had no choice since they were telling me they were not going to fix my machine. My whole beef is this - Whirlpool had a class action lawsuit against them over this model of washer. I happen to have this model washer and it could have burned my house down had I not been home - yet they make me PAY a "discounted" price for a new washer? And "discounted" for me just means that is probably Whirlpool's price before markup meaning they're not losing a dime!!! Ridiculous! And I certainly did not want to get another Whirlpool or any of their related products.
I feel they should have sent me a check for the amount it would have cost to repair my washer and let me go out and purchase any washer I wanted to. Instead, I was forced to purchase a Whirlpool or Maytag product. I guess I'll have to make sure I'm home any time I put on a load of clothes in case another of their washers starts to catch on fire!!
BENTON HARBOR, MICHIGAN -- We purchased a Cabrio washer model WTW8100BW0 in July of 2014, after only finding glowing reviews on the sites I had previously trusted. We were replacing a 10 year old LG front loader so instead of repairing some minor parts that had failed, we decided on a top loader as I thought one might work better for me. While I do not have some of the issues people are complaining about, I suspect this is just a matter of time. Our buttons are sticking (control board issue) and the paint is already rusting off the tub.
I spoke with Whirlpool customer service and was told that we were out of warranty and that since we had purchased an Extended Warranty (from Warrantech) Whirlpool no longer had any legal responsibility to help me. So I called Warrantech, they do not cover rust. And the issue we are having is "intermittent" so they don't cover that either. I am sure both Whirlpool AND Warrantech are fully aware of the control panel issues which, apparently, have been causing consumers problems since 2010 or earlier.
I am writing Jeff Fettit, the President of Whirlpool, as well as letters to the CEO of Warrantech and the owner of the local company I purchased the washer from. None of them can be so blind as to not be aware of these ongoing issues. BTW, buyers be careful! Many Kenmore machines (highly rated by several consumer ranking groups) are ALSO made by Whirlpool. And Maytag is also a subsidiary of Whirlpool. I think I will dig out my old LG and have the parts replaced if that is still an option and try for another 10 years with that machine.
DUNN, NORTH CAROLINA -- This is the biggest piece of junk I have ever spent a lot of money for. My husband did not want to spend that much on the washer and dryer but I thought it has to be good. Well I have had errors the whole time and have to adjust load after load. Then the display starts to bubble on both washer and dryer. Then glass starts to lift and warp on washer lid. Then latch for dryer door starts messing up and we have to watch how we shut the door.
But of course it has finally broke and we can't repair ourselves. Well my solution will def be NEVER purchase from WHIRLPOOL again. I am never been so unsatisfied with a product before. They def have lowered their product standards when they made these.
TEMPLE, TEXAS -- I bought a Cabrio top loading electric washer. It did very well for a long time. Then I started. Getting the ''The code UL", and I had to rearrange the load. At first it was just every now and then, but then it was almost every load. Plus it sounded like it was a plane taking off whenever it hit the spin cycle.
Then today I washed three loads. But I had three or four more, when the washing machine started beeping loudly and it gave me the code F51. When it's turned off it gives a code of F50. Now in researching what might be wrong I've had an opportunity to read a lot of comments, very similar to my experience. So I'm feeling fairly sure that I have another lemon that your company could care less about. I could be wrong, and if I am I believe your company will make it right! I hope to hear from you soon.