Whirlpool Cabrio Series

Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 16 ratings and
68 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
StarStarEmpty StarEmpty StarEmpty Star
Whirlpool Cabrio... Really Bad Design
Posted by on
Rating: 2/51
I bought the Whirlpool Cabrio H2Low Wash System... Model #WTW5700XW1... and I am sorry I ever bought them... at least the washer. It's that "NEW" technology of washing clothes in little, or almost, no water that is the HUGE problem. The washer does NOT have the middle agitator post and I think that this is a BAD design. When you have a washer FULL of clothes, or even just half full, and they are hardly even covered with water, and I have a glass top lid on my washer so I CAN see, the washer does a LOT OF WORK washing and spinning clothes without enough water in the tub to effectively clean the clothes. Without enough water I've had clothes come out that didn't even smell clean... YUCK!! Another problem with the low-water washers is my clothes were being destroyed! I HAVE found a work-around though. I set the dial to "BULKY ITEMS" and I leave it there for EVERY load... no mater what size. BECAUSE... when it's set to "BULKY LOAD" the washer fills with water every time, how's THAT for saving water! That's the only way I feel the clothes are getting clean! This new idea of saving water by washing your clothes in hardly ANY water is a BIG MISTAKE. In fact... if you think about it, it doesn't even make sense! I know that when I wash the clothes now in the "FULL TUB OF WATER" and take the clothes out they smell clean. Kind of defeats the purpose of saving water doesn't it. I would like it if Whirlpool would make an agitator post available for those owners of these low-Water washing systems "Free of Charge" that can be retro-fitted, I think that is the only answer to this poor design.

For all those who have commented about how they feel the Cabrio, or even other Low Water wash systems, is efficient and works like a charm please excuse me while I run next door to my daughters house who, just today, had her Cabrio washer picked up by Lowes because they took it back because that THEY were unable to repair it! She purchased her Cabrio one month before I purchased mine. Oh, yes... and they gave her a full refund of her purchase price because she certainly did NOT want another Cabrio... in fact she is now using a second washing machine she had in her garage which is about 5 or 6 years old and works better than her high priced, inefficient Cabrio, which didn't even last one year!
     
Read 20 RepliesAdd reply
User Replies:
Mario The Great on 02/23/2012:
The Whirlpool Cabrio is a very efficient and effective design. While I agree with you that it "feels" like your clothes aren't being washed with enough water, they are. It takes some time to get used to it, but with the use of HE soap and patience, your clothes truly do get clean. I gave a Kenmore Oasis HE model to my mother and she also believed the same about the water usage. Now she's a happy camper and loves it to death. It just takes some time in getting used to it. :)
Churro on 02/23/2012:
I have a Cabrio and 'knock on wood' it still works. I must say mine does a really good job cleaning clothes. I use the recommended settings and it does a far better job than any old style agitator washer I've ever used. Mine doesn't have a glass lid which is probably a good thing. I'm sure if I saw the process it might taint my perception a bit.

I only use Tide HE detergent which seems to work really well and the clothes come out smelling wonderful.

Given the Carbrio's soiled past perhaps your machine is defective?
FoDaddy19 on 02/23/2012:
As the others have said. It's a fine design that works well. In fact, it's the agitator in the older designs that really tears your clothes up. You have to understand that the new HE washers rely much more on centrifugal force to get the dirt out rather than agitation. It's actually much gentler on the clothes that way, and the clothes come out of the washer dryer than they would with a traditional machine, which cuts back on the time needed in the dryer which translates to less energy use, which saves you money in running costs.
nikalseyn on 02/23/2012:
We are in the process of looking at washers and took a look at the Whirlpool Cabrio. After both in-store and online research, I would not buy one. First of all, they are really much too expensive---around $683 and from everything I have read plus talking to people who actually have them, they do not do a good job of washing your clothes and because of the low water used, your clothes come out still dirty, smelly and you will most likely start to find and smell mold. All this to save a couple of bucks energy---which you pay for anyway. Don't waste your money on these high efficieny washers---water is cheap and you won't save the planet by using them. All you will do is feel good about something. What? Who knows. But you will feel good.
Venice09 on 02/23/2012:
"This new idea of saving water by washing your clothes in hardly ANY water is a BIG MISTAKE. In fact... if you think about it, it doesn't even make sense!"

Another person who found this out the hard way. You are exactly right. It doesn't make sense. And the proof is in the finished product. Clothes are either clean or not. It's not hard to figure out the difference.

I wouldn't take a Cabrio for free. All the people posting the same complaint can't all be wrong. It was my first impression when I saw one of these washers, and it has turned out to be true. Water is needed to clean clothes properly. Water alone can be more effective than detergent. Without enough water, the job just doesn't get done.

Properly designed top loaders with agitators do not harm clothing. Lack of water does. It creates too much friction that causes material to pill.

All the complaints about Cabrio are almost identical. Can all these machines be defective?
Anonymous on 02/23/2012:
This must be a design flaw with the Cabrio because I bought a Samsung HE top loader and I love it. Yes, it uses less water than my 20 yr old, old washer but I have yet to have an issue with my clothes not being cleaned or any pilling. It has a sensor that balances the load and sets the water level based on the size of load, no matter what setting I use.

Also, water is not cheap..at least not where I live. My water bill is about $75/month, down almost $15 from prior to the new machine, so it does make a difference.
Venice09 on 02/24/2012:
Where I live water is cheap and abundant. I have no need or desire to conserve. If the residents don't use it, I don't know where else it can go.

Just, it sounds like Samsung works more like it's supposed to. I am still so leery of this design. It first got my attention in Sears several years ago because of the glass top. I think it was a Kenmore, and it was very expensive. But when I saw the inside, I was extremely skeptical. The description given by all the complaining OPs is exactly what I imagined the problems would be. I wouldn't buy one unless I could try it first, regardless of brand. It's too much money for such a high risk.
Anonymous on 02/24/2012:
A lot is the mental perception derived from the images seen through the glass top. If only other aspects of our lives were seen the same way, we might change a ton of things. "Out of sight...out of mind."
WP2008 on 04/12/2012:
Hello, mslklfsgr8! My name is Emily and I am a representative of Whirlpool. We apologize for the frustration you have experienced with your washer. For your convenience we have product troubleshooting available at Whirlpool.com/Owner_Center under Product Help as well as the option to schedule an appointment with a local Whirlpool certified technician. If you are in need of further assistance, please mail us directly at Whirlpool.Digital@Whirlpool.com with your name, user ID, phone number, address, model and serial number as the website on which you were contacted. We would be happy to review this further. Thank you, Emily.
Jim on 01/07/2013:
I bought a Kenmore with this design and a solid top, therefore you can't see in. Either Whirlpool or LG makes the Kenmore HE washers now, but the inside and the panel design look more similar to Whirlpool. My wife loves it, though I don't really know what she sets it on, I have a suspicion it's the bulky setting. I told her to take it with her when she left cause she needed something new, not ready to give upon her. An older top loader I was using gave up spinning and so I purchased a Cabrio. It has a glass top and I can see what it's doing. I can only get more than a trickle of water on any setting, including heavy duty, unless I use the bulky setting. Now because I look at things objectively I see a good system and I would bet there is a metering problem with these washers when it come to the water level. On all of the settings I have articles of laundry, no matter what the load is, that never even get wet or pulled into the hub area. I don't think for a minute Whirlpool designed this washer to be such a dud, that just wouldn't make sense. So, I'm speaking to the Whirlpool rep that seems to watch these boards and I challenge you to find the problem that exists with these washer water levels. When you have whites that are dry in spots before they go to the spin cycle there is something wrong. Since it washes so well on bulky I imagine with the proper water levels on all settings these washers would be the thing to have.
toothmaid26 on 03/20/2013:
I have the cabrio washer and dryer the biggest pieces of junk have nothing but trouble.after the first year water pump had to be replaced.now the washer won't spin replaced some parts still don't work so far $175 into this junk and it makes holes in your thinner t shirts yes that is where those holes come from this washer I know other people who have this washer and have holes in their clothes so check your clothes not just one hole 5 or 6 in a cluster. then my dryer has been fixed 2 times biggest pieces of junk that I paid about $850 for each one of these pieces of junk !!!!
Agitiated on 06/05/2013:
I tried the Cabrio H2low and sent it back. I filled the large capacity washer and the low capacity water left some of the clothes dirty, as if they were never washed. Yes they may come out "smelling" clean, but I want to SEE clean clothes. This is the worst washer ever!
Vashon964 on 07/19/2013:
I own a cabrio set and the clothes come out both filthy (not rinsed properly) and often have holes in them - couldn't believe it at first until I started reading other reviews. We were trying to support the local hardware store and bought the set with our new house - pretty much without checking the units out at all - "energy and water efficient" sounded great but who would have thought a product could perform so poorly? Having a repairman come out before we toss them but since it seems a design problem I don't hold out much hope. As far as the dryer goes - it hardly gets warm - we are saving energy alright, hanging clothes to dry is very energy efficient.
mary m. on 07/22/2013:
Very interesting reading these review. Have had my Cambrio H2Low over a year now and complaining about it all the time. I so wish I had it taken back the first month I had it. At first I use dry HE detergent and blobs of it were stuck on the clothes after "washing". I did switch to liquid detergent and we run everything with a second rinse. So much for water saving. Some clothes still look dingy after washing and also am finding small holes in T-shirts.I read where others set all their washes on "bulky". I am going to try that and see if it helps. I am very unhappy with this washer. The dryer isn't much better.
TDB on 07/27/2013:
I have used it several times and have taken clothes out from the center of the load which were not even wet!! How is that even possible? Washer was not overloaded and yet there was not enough water or agitation to extend into the center of the load.
WhirlFools on 08/24/2013:
Oh Joy, I feel like I won a lottery when I bought a barely used few months old Whrilpool Cabrio Washer in the garage sale for $50. Thought 50 bucks is justifiable to replace my 15 year old Whirpool Washer with Agitator that just doesn't fail. Except for inexpensive Motor coupling and dog from which I have to replace once every 2 years. BIG MISTAKE and I feel I was victimized. It has a glass top and I can swear, dirty clothes are starve of water throughout the wash cycles. Clothes smell clean due to HE Detergent but still stained and dirty. I tried to reset the water level per service manual but that didn't help. Glad I searched online and happy to know that it's not just me. The Bulky setting fills the tub halfway but not all the way to the top like what others claimed. Well, so much for the excitement. I am putting back my 15 year old Washer in Service. It's kind of noisy compare to Cabrio but it gets the job done the way it should, no complain. I have to put out the POS Cabrio in front of my house with a big sign, "FREE, PLEASE TAKE ME". Cry me a river but I will not trade my 15 year old Washer to the so called Energy Efficient Washer. Whirpool's Technology is going downhill and it's a disgrace in today's modern living.
Common people, do your homework before replacing your antique washer.
Raquel on 09/20/2013:
Haven't had mine a year and already not working. It started to sound like something was stuck in the drum and then just stopped. I've unplugged it to reset but still not working.
Tina on 10/05/2013:
I bought a Whirlpool Camprio T2 low 1 1/2 years ago and today it stopped in th middle of a rinsing cycle. I shut it all down and decided maybe it was best to start over and nothing is working. I also experience holes in my clothes and some discolouring (blotches)..Not Happy at All!!
Linda Tate on 12/11/2013:
I have to carefully place my clothes around the inside of the washer or at the end, there will be a dry item pulled tightly across the top if the other wet items.
This morning, I tried to wash a queen size mattress cover and parts of it came out dry. So twice more I ran it through the Rinse and Spin and it never came out fully wet. Mine is 2 years old, but my husband gave me the go ahead to get a new washer. No Whirlpool cabrio for me, I'll be looking for an agitator model if one exists.
jason on 12/25/2013:
I sell and service appliances and first you have to understand the dept of energy set these water usage standards not the appliance manufacturers. they would have changed nothing but they are fined if they don't meet the standard placed on them. when searching for a washer don't be deceived, if I says HE that means low water consumption even in a "normal top load". they also have a smart water valve that senses water temps and will mix cold water with hot to reduce temp. machine should have cold luke warm and warm on console instead of cold warm and hot. this all being said with my opinion as a servicer speed queen still builds a monster. stainless inner drum with metal outer drum, high spin speed, normal water valve and full water usage of approx. 60 gallons not 33 like HE's. the awn412 speed queen should cost you around 649 but my 100 percent of my customers that purchased this machine have made the effort to actually call me and praise this machine. that's unheard of in today's society. I sell Whirlpool,samsung,Frigidaire,amana,maytag,speed queen,Whirlpool estate,roper ,and KitchenAid to mention a few brands. by the way when your in your big box stores talking to a salesman that cannot take the cabinet off the machine talking about something he knows nothing about you need to understand maytag.Whirlpool.amana.KitchenAid.Whirlpool estate.roper.and jenn air are all owned by Whirlpool and are very similar and in some cases identical machines. I think its funny when I hear someone wasn't happy with the Whirlpool they bought so they went and got a maytag. they bought the same machine with a different name. by the way there are more restrictive regs coming in 2015 so get a washer now. also if you research it you will find speed queen is built by alliance industries who happened to build maytag 40 years ago. and if your wondering how speed queen still fills while others don't they chose to pay the fine for not conforming to govt regs. this he business also didn't have to happen and quickly as it has. some companies implemented it early to get ahead of the curve. amana ntw4650 is my second choice mechanically by the way. it using about ten gallons more than he's and you can use regular detergent. hope this is helpful
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Whirlpool Cabrio Almost Caught Fire !!!!
Posted by on
Rating: 1/51
BENTON HARBOR, MICHIGAN -- I purchased a Whirlpool Cabrio washer and dryer about 6 years ago. Never had any problems out of either one and have always had Whirlpool appliance my entire adult life. Suddenly, about a month ago, I had a load of clothes on and began hearing an odd noise coming from the laundry room. As I walked to investigate, I smelled smoke. When I walked into my laundry room, there was smoke coming from under the lid of my washing machine! I was so scared that my house was about to catch on fire. Thank God I was home!!! I immediately turned it off and unplugged it. I lifted the lid and smoke just billowed out ! When my husband returned home, we talked about how odd that was and how we've never seen or heard about anything like that happening. He got on the internet to look up that particular model and saw that there had been a class action lawsuit a few years back on that exact model because of defective issues with it. The next day, I contacted Whirlpool and when I explained what happened, they put me through to their "Safety Department." They told me they would either pay for the repairs OR get me a washing machine at a discounted price (???) I'm thinking "discounted"?? I should be getting one FREE considering your faulty machine could have burned my house down !!! Because if their faulty machine had burned my house down - not only would they be buying me a new washer - they would be paying for my new home !!!!

Anyway, they sent S&S Appliance out the next week to take a look at the machine. My husband was there with them as they "inspected" it (which consisted of them taking the front panel off and looking under it and inside it - never removing any parts - never attempting to plug it in or turn it on). He was there 15 minutes and basically told my husband he couldn't say exactly what was wrong with it, but it "might" be this or it "might" be that. Boy, that narrows it down ! But he also could not say that it wasn't the "U joint" that the class action lawsuit was about.

After that, I spent a week and a half going back and forth with Whirlpool about the issue. Because the prices they were quoting me for a new machine were just too high, I told them I wanted my machine fixed. I could tell they weren't very happy with that decision and really kept pushing me to pick a new machine. I declined several times and said I only wanted my machine fixed. After days without hearing anything, I called S&S Appliance myself to see when exactly they were coming to fix my machine. They told me they had "declined" the repair - however, no one had bothered to tell ME that!! So, I called Whirlpool and when I couldn't get Carol on the phone (the representative in the Safety Department I had been dealing with) and after leaving numerous messages, I was put through to a supervisor, who in turn immediately put me through to Carol. Carol told me they did decline the repair because it was going to involve too much.

So, once again came the hard push for me to purchase a new machine. At this point, I had no choice since they were telling me they were not going to fix my machine. My whole beef is this -- Whirlpool had a class action lawsuit against them over this model of washer. I happen to have this model washer and it could have burned my house down had I not been home - yet they make me PAY a "discounted" price for a new washer ? And "discounted" for me just means that is probably Whirlpool's price before markup meaning they're not losing a dime !!! Ridiculous ! And I certainly did not want to get another Whirlpool or any of their related products.

I feel they should have sent me a check for the amount it would have cost to repair my washer and let me go out and purchase any washer I wanted to. Instead, I was forced to purchase a Whirlpool or Maytag product. I guess I'll have to make sure I'm home any time I put on a load of clothes in cas another of their washers starts to catch on fire!!
     
Read 6 RepliesAdd reply
User Replies:
Jacob on 09/18/2013:
You've had the washing machine for six years, why do you expect them to just give you a new one? I think a discounted price is more than fair in this case. If you had just bought the washing machine and it was doing this, that would be a different story.
Lydia on 09/18/2013:
I've had washing machines for up to 13 years as have several of my family members. We have NEVER heard of a washer just randomly catching on fire ! And since This model had been involved in a class action LAWSUIT because of defects they should have paid for a new machine. If they had been a part of the class action they certainly would have paid for it !
Randy on 09/18/2013:
6 years old is nothing in the life of a washer! my mother had one for over 15 years and we have had one for 12 years. I've never heard of a washer doing this! I've heard of dryers catching on fire but not a washer. That washer had an obvious defect and they are lucky their house didn't catch on fire. Whirlpool should have replaced it for free especially considering there was a lawsuit about that model. something was definitely wrong with it.
Bellabear0908 on 09/18/2013:
Jacob has obviously not had many washing machines if he thinks 6 years old is a long time to have a washer. That's about middle-aged for the washers I've had in my life. But really, it doesn't matter if a washer is 6 months, 6 years or 16 years old - they should NOT just catch fire or start smoking! There had to be a major defect in that washer. Whirlpool should have replaced it for them for free. Dryers have a hazard of catching on fire, espcially when people don't clean the lint ouf of them, but whoever heard of a washer doing that ? Not me !
Adrienne on 09/19/2013:
I've NEVER heard of a washer doing that!! It obviously had some major defect. Since Whirlpool obviously knew there was a defect with that model, they should have given them a new washer or given them the money they would have had to spend to fix their old machine. Whirlpool was willing to spend that amount anyway to fix it. Why not just give it to them and let them buy whatever washer they want ?
Malet on 10/19/2013:
Too bad they wouldn't have been legally held liable for any damages. If you look at the fine print of any Whirlpool owned brand warranty page (a legally binding contract you accept when purchasing the product) it basically lets them off the hook after the one year warranty. It doesn't cover any damage except for the actual appliance in the first year. EX: My fridge having a "known quality issue" (defective part they knew about) and losing hundreds of dollars in food. Not worth even taking to court. You'd pay more for the lawyer (if one would even agree to take on your case). They would have told you to contact your home owners insurance.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Whirlpool Is Ripping Off the American Consumer
Posted by on
Rating: 1/51
ORLANDO, FLORIDA -- The washing machine is a total piece of S--T! It is a known fact that the control board is faulty, there are thousands of complaints about it on the internet, for example Google the F51 error on the Whirlpool Cabrio Washer. The scum bags at Whirlpool refuse to take responsibility, but they will be happy to charge you $400 or more to fix their junk, or they will sell you a one year warranty for $360 to fix their junk.

Yes Whirlpool is happy to sell you a $500 piece of junk and then charge you $400 more to fix their garbage. Basically Whirlpool wants you to pay $900 for a $500 washer that isn't worth $50

They are robbing the American consumer. I have a Sears Kenmore that I bought used 4 years ago for $100, it still works perfectly while this over-priced Whirlpool piece of junk is a paper weight.
     
Read 7 RepliesAdd reply
User Replies:
ok4now on 08/02/2012:
The Whirlpool Cabrio washer has to be the appliance with the most complaints. Yes Whirlpool is well aware about the faulty control/idiot board. They're making a ton of money on the junk replacement parts so they have no incentive to fix it. This is a disgrace when a company knowingly sells a defective product to the uninformed public. A class action suit should be brought against them for ripping so many people off. Good post.
leet60 on 08/02/2012:
I have found most high end and high efficiency models to be nothing more than a repair bill waiting to happen. Overall, the intended savings on energy and water bills is negated by the repair bills.

Personally, I still use the older basic model washer and dryer. 6 years into a low cost set with no problems.
trmn8r on 08/02/2012:
It will be a shame if manufacturers stop making basic washing machines because of water consumption regulations. A lot of the newfangled stuff appears to be unreliable, costly, and a headache.
Nohandle on 08/02/2012:
I'm one of those who purchased a Whirlpool washer and dryer set I guess about 7 years ago. The washer is a top loader and I'll never forget the deliveryman/installer told me he expected top loaders to not be available that much longer. I didn't actually comprehend what he was saying at the time but I do now after reading all the complaints we hear. I don't have a friend with a front loader who is pleased, no matter the brand.

Yes, let's save as much water as possible. How are those low tank toilets working out for many? Yep, those that require two or three flushes to clean. That saves a lot of water, doesn't it? The water lines in older homes just are not as efficient as newer neighborhoods. How are the high efficiency light bulbs working out? Those that require a hazmat team to dispose of.

I hope my washer continues to work. It's something I don't care to deal with.
CowboyFan on 08/02/2012:
The desire for the latest electronics cause a lot of problems in machines such as washers and dryers. By their nature, electronic controls are expensive to repair. It is better to buy high quality, basic machines, than electronic ones.

I have a Sears washer (15 years old) that has a (one) knob that you turn to start the washer. It just keeps on working (although the knob broke, so I have to squeeze the shaft tight, or use pliers to turn it.)
WP2008 on 08/02/2012:
Hello Dave. My name is Melanie and I am a representative with Whirlpool. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (Dirtydave), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
Sheila on 04/03/2013:
We purchased cabrio w/d combo 2/08. Loved it for about 3yrs and then started to fall apart. Called factory authorized service company, but problem wasn't detected on 1st call. Called again
Close commentsAdd reply
Whirlpool Does Not Stand By Appliances F51 Code Issues
Posted by on
BENTON HARBOR, MICHIGAN -- I purchased Cabrio WTW6300WWO energy efficient washer and it started displaying the F51 code one month outside of the 12month warranty. Afterwards, I called Whirlpool customer service for assistance and they wanted to charge me over $200.00 for replace and labor for technician to come look at the washer. Afterwards, I did some research and found there was a class action suit and recall on the previous model for this same issue; which was confirmed by customer service at Whirlpool. However, this model was not recalled per the customer service representative at Whirlpool and she was unable to provide me a solution; without me having to pay more money for a brand new washing machine I just spent over $500.00 purchasing. I am stuck with a brand new washing machine and went a brought an older model washer that has the small tub with agitator investing another $300.00. I think Whirlpool should stand by their product being they are such a reputable company. Whenever, I am in an appliance store and customer ask for my opinion, I definitely advise them not to buy a Whirlpool and the customer service is no help when they may have an issue. I tell them my story and they just stand in disbelief. The best advertising is word of mouth for a company and if Whirlpool doesn't care to help fix the issues of their appliances then why should I care about upholding their reputation and providing sale leads. Whirlpool is clearly aware of the F51 service codes because they recalled the previous model. I wish I had done my research before I purchased this Whirlpool product but I have never had an issue before with the older models of Whirlpool. I thought they were a great appliance company that stood by their product.

     
Read 8 RepliesAdd reply
User Replies:
At Your Service on 01/08/2012:
This is why it is so very important to consider the warranty coverage that is both, being provided, and the coverage offered as an extension to protect you in the event of problems. Almost all appliance manufacturers provide a one year, limited warranty with the purchase of their product(s). Extended warranty coverage can be available very inexpensively, with good backing to provide coverage for years beyond the manufacturers' time frame. CBS News did a fantastic report on this a few years back. You can find this article here: http://www.cbsnews.com/stories/2007/08/10/earlyshow/contributors/raymartin/main3156565.shtml

Whirlpool makes a great washer in the Cabrio design, but there is a certain percentage that is going to have problems before the consumer expects. Again, a very good reason as to consider this important part of the purchase.

Many manufactures have even started cutting back further on the provided coverage. Some are just being offered for a mere 90 days. As long as the consumer feels warranty coverage isn't something they should have to concern themselves with, the manufacturers will comply.

Truly, the Cabrio has received a great deal of accolades within the industry, along with their sister product, the Bravo. Well worth owning. Even though it would have been $200, it was less than the replacement and, IMHO, been a lot better washer overall.
Venice09 on 01/09/2012:
Thank you for posting a separate review, Cherrycu2. I completely agree with your assessment of the situation, as do many other consumers. You are a victim of what is called planned obsolescence. It's the manufacturer's strategy to get consumers to buy extended warranties, which would be unnecessary if the products were made with any level of quality in the first place.

I have to say that based on the reviews I've seen on this site alone, I would not take a Cabrio for free. It sounds like a disastrous piece of junk not worth owning, and certainly not worth the investment of even more money for an extended warranty.

I am really sorry you are stuck with this junk and had to resort to purchasing an older washer to get the job done. That speaks volumes!
madconsumer on 01/11/2012:
great comment AYS!!
2cent-er on 01/28/2012:
Early models did have an F-51 prob that was corrected. almost all F-51 problems now- are caused by clothes under wash basket or seal failure[non HE detergents OR crapo parts-failing too soon can cause this]F-51 simply means no or improper motor movement detected..call a local servicer-he/she can easily diagnose your problem. if it's just clothes [since its so new-I suspect this is your problem]-not a major expense.
Blakarino on 12/06/2012:
My experience with the Maytag Bravos:
3 years no problem. Recently code F51. Appliance guy tightened the allen screw that holds the motor cover on the bottom of the washer. The washer works fine now. He said the screw had backed out ~5 turns. I believe the RPS is attached to the cover and when loosened it dropped down low enough not to "see" the trigger.
Laura B. on 02/19/2013:
Remember the "good old days" when a laundry pair would last 20 years or more? I am in my 50's but this was not THAT long ago! The costs are ridiculous for this POS! The thinking with this purchase was that "if I buy top-of-the-line, it will last a very long time." Believe me, I will NEVER buy Whirlpool again, and will stick with the least cost with the necessary functions. It's more do-able to replace a washer that costs $300 every 5 years than $2200 every 5 years.
Mike J on 08/11/2013:
I purchased a Cabrio and have the same issue, F51. This has been an issue for a lot of people. The comments on here about it being the owners causing this issue is wrong. Do some research if you doubt this product has built in issues. I have used Whirlpool for all my life as had my parents. The cabrio will probably keep me from buying another Whirlpool again.
Katrina Rollings on 11/17/2013:
Whirlpool Bravos sucks. F51.= throw the thing out.
Close commentsAdd reply
Whirlpool Cabrio Dryer WED6200SW1 2010 Model Catches FIRE
Posted by on
FIRE! FIRE! Yes, my 2010 model Cabrio dryer WED6200SW1 (purchased from Lowe's) - which I always considered to be poor quality because it won't dry the clothes on the first cycle and it takes a 2nd "touch-up" cycle to complete the job - just went up in flames. My wife was using the dryer and had recently cleaned the lint filter. I came home and she said that the dryer sparked from the back and quit. I reset the popped circuit breaker, removed all the clothes, checked the plug connection to the wall, and hit the dryer's "power" button. Immediately SPARKS, SMOKE AND FIRE flew from the rear and I unplugged and started to pull the machine out from the wall, only to find that there was a fire burning around the vent and a hole the size of a quarter blown through the back panel about 6" from the vent. It took a few minutes to put out the fire around the vent area which seemed to be the source of the flames. Removed the back panel and found that bare wiring had rubbed and shorted against the back panel. The wire had a tiny piece of electrical tape around it, and next to it was another wire with an obvious nick (insulation missing)that appeared to have been pinched during assembly. What obviously happened was that the wiring harness got nicked during assembly and some fool put a piece of electrical tape on the one wire which eventually wore through from vibration. The fire was the sparks hitting the internal plastic collar around the dryer vent that went up in flames. By the way, the matching washer was junk, too, and I replaced it with an older 2009 model Cabrio because it would not clean dirty clothes (2010 models have no user water level adjustment or agitator; just a "wash plate" that is useless). DON'T BUY THESE MODELS OR THEIR CURRENT REPLACEMENTS! They don't work and are not safe.
     
Read 3 RepliesAdd reply
User Replies:
trmn8r on 02/21/2011:
I saw an advertisement this morning for a "New Top Loader with all the great features of our front loader" - I think it was a Whirlpool commercial.

I had to laugh. I wonder if this will be a trend.
GenuineNerd on 02/21/2011:
If buying a Whirlpool (or any washer or dryer), the low-priced basic models (that use knob controls instead of computerized controls and motherboards) tend to be better...less to go wrong, and the knobs do have proven reliability. Whirlpool also sells their low-end models under the Roper, Estate, and Inglis brands.
zany1 on 12/20/2012:
Bought this dryer in 2010. Sensor is about to be replaced for second time. Called Whirlpool and was told they have no technical support that repairman could contact to find permanent solution. I guess Whirlpool thinks product service is no longer required. Next unit will NOT be a Whirlpool.
Close commentsAdd reply
Whirlpool Cabrio Dryers Are Not Worth The Metal They're Made Of!
Posted by on
LONGWOOD, FLORIDA -- I purchased a brand-new Whirlpool Cabrio Dryer from Lowes in August 2008. In October I went to put start a load of laundry and the dryer wouldn't start. I called for service...4 days later a gentleman came out and said the temperature fuse was blown. It will go out when the dryer gets too hot. He replaced it. We used the dryer for about two months and then it stopped working again right after Christmas. Called again, they sent out another repair technician (four days later -- did I mention I have four kids). The same guy came out, couldn't understand why the fuse blew again. This time he tested some other stuff and realized the dryer was not "cycling." In other words, it ran at the same heat constantly, and they needed to replace a part that regulates the heat cycles. They had to order the part, and so we were without the dryer for another week (did I mention I have four kids?) This time another technician came out, and although he wouldn't come right out and say it, indicated the dryers are built wrong and that I would have continuous problems with it.

Today the dryer failed again. I called for service, and they wanted to send another tech out to repair it. I said no way, and asked to speak to a supervisor. What followed was 20 minutes of frustration, trying to get this guy to put me through to a supervisor, which never did happen. First he told me they would send a tech out to confirm the dryer was broken again, and then they would take it to the "next step." Of course, he had no information on what that next step would me. I asked to speak to the supervisor again. He put me on hold again. A few minutes later he came back on the line and offered to extend my warranty for THREE months. WHOOO! I said no dice and asked to speak to the manager again. He put me on hold again. When he finally came back on the line he told me he would send my complaint to the "review board" and I should call back next week to see if they would exchange my dryer! At this point I'd been on the line for a good half hour and he knew I was ready to give up.

So now I still have no dryer, and have to wait to find out if they will "exchange" my piece of crap dryer for another one. I will never purchase another Whirlpool product again.
     
Read 12 RepliesAdd reply
User Replies:
Anonymous on 02/06/2009:
Reviews of the Cabrio line are mostly positive. There are a few complaints that it doesn't get warm enough. You ought to contact Whirlpool directly. By the way, how many children do you have?
SilverWngs71 on 02/06/2009:
She did contact Whirlpool. The problem is that the call taker had the supervisor on the phone and they were asking the call taker to offer different things. Did you offer to extend the warranty for 3 months what about 6 months? Because the appliance is in warranty it is of no monetary cost to the owner, however it does cost time, laundry piles adding up. What Whirlpool is trying to do and it doesn't look like it is succeeding is to get another incompetent A&E tech to the home. What needs to be done is to have the tech while in the home call into Sears Technical Assistance Center or STAC. If it is someone other than A&E they can call into Whirlpool tech support and speak to a tech about the issue. Only tech support can deem the appliance unrepairable. The tech at the home cannot say its unrepairable, he has to call into the tech support and do exactly what they say to try to get the appliance repaired. The downside to this is that the Whirlpool warranty is for repair not replacement.

Good Luck.
qualityappliance on 02/06/2009:
The first thing they should have checked is the vent pipe for a restriction. Tha is the primary reason that a thermal fuse will blow. Depending on which fuse blew, (there are 2), one of them comes as a kit and both parts must be replaced.

Silver makes some good points however, My experience with the tech line people is that they are there because they can't acually repair anything. My advice is that if you have a technician that has to get on the phone for advice, you need a better technician.


You have other choices for service in you area.

FIELDS APPLIANCE SERVICE INC
7110 EDGEWATER DR
ORLANDO, FL
(407)299-2040


APPLIANCES OF ORLANDO INC
685 N SEMORAN BLVD
ORLANDO, FL
(321)235-0807

SHORT STOP APPLIANCES
658 ACAPULCA WAY
ALTAMONTE SPRINGS, FL
(407)292-3960
Alt. #: (407)401-7191
theksmom on 02/06/2009:
Silver -- The A&E guys have been nice but unfortunately I think you are right about the incompetent thing. Qualityappliance, the vent is clear and both parts were replace the last time they came out.
But there is a bright side to this story. Apparently, someone from Whirlpool saw my post on this site and they called me this morning and are REPLACING MY DRYER!! I cannot tell you how happy I am that they are trying to do the right thing. Hopefully this Cabrio will prove to be more reliable. Thank you Whirlpool!
horses on 03/19/2011:
I've been having issues with my Whirlpool cabrio as well. Second dryer and third time I've had service techs out to check it. This one emits horrible chemical smells and yes it did run for an hour upon first hook up. Does not dry clothes after repeated cyclesand is a noisy bugger. The first one at least did not have smell and noises. So the techs just left and said it must be the machine itself, that it is hooked up fine and I just cleaned the venting less than a week ago. I'm so frustrated and wonder if the brand itself (and model) is bad or what. Now I have to call Lowe's (again!!) to get another one and wonder if I should just get another like maytag. Any ideas on what you would do? Thanks. horses
erwin on 01/01/2012:
my cabrio dryer still not drying...
I replaced with new heating element- vents all cleared- it runs but cloths come out damp all the time- always have to rerun machine- I get af code occasionally but all looks clear- it stays on 7 minutes. Can anybody help
joe on 07/10/2013:
I am a service technician myself. I would suggest getting something older from a friend or used appliance store. This is not just a Whirlpool issue. All brands of new appliances are made cheaper and cheaper and are made not to last very long with costly repairs. Older appliances are cheaper to fix, buy, and are made a lot better in the first place.
Coastie on 07/20/2013:
I have recently noticed a problem with my Cabrio dryer as well. Funny thing is, as far as I know, it's working fine. No funny smells, no odors, drys clothes fine. So imagine my surprise when I pulled the dryer out of it's spot, and noticed the paint bubbled and feeling completely off on the side. I'm thinking this can't be good! I can't find any other information or related articles on this happening to anyone else. Belts, fuses, not starting or not drying, yes...but paint peeling due to heat?? Nope, not one thing. Any ideas?? Thanks
Matt- Pittsburgh on 07/31/2013:
I also have a Cabrio dryer and had to replace 2 fuses so far and a control board located in the top. It's the heater control board actually.

I'm also having problems with the dryer running overly hot, no matter what setting I put it on. I've started to put the dryer on Timed dry for like 10 minutes on the extra low heat setting and running down to check it. It's out of warranty now, so if anything else happens I will get another dryer. I've already put about 550 into it in repairs.

What else is ridiculous is that the technician service manual for mine was located in the space between 2 control boards. If you take that top piece off you'll see 2 white control boards and between mine was the tech manual. The first time I had the dryer worked on the edges of this manual were burnt to a crisp! I reported the issue to a safety line for Sears, that issue alone could easily cause a house fire without any clothes being in the dryer.

I will stay away from this brand, maybe read up on Consumer Reports next time.

Matt
matt@nnhood.com
Robert Wilson on 10/25/2013:
Dunno why WHIRLPOOL has cornered the lemon market. I've had problem after problem with my WP dish washer,(three days after the warranty expired.) I decided not to ever buy another product with that logo. NEXT, I bought a clothes washer from LOWE'S. What a nightmare, my credit card bill was overcharged $I,340.00. When I went to Lowe's for a correction, the person that heads accounting did not seem to understand the problem. That person produced a calculator that was not operable by her. After two hours of teeth gritting, I FINALLY made it through the webs but had to wait 10 days to confirm that the mistake was corrected. WHEW!
JTDerda on 12/09/2013:
We bought a Brand New Cabrio Washer and dryer, just about 2 years ago. a month ago my wife says that the dryer is making a thumping noise. I procrastinated a bit until I did a load a couple weeks ago. Holy Crap this thing is really banging. While looking how to get the top or front off I noticed I rather large crack along the seam at the rear of the barrel. Now I have to go deal with dimwitted sales people and do the runaround before I take it and throw it through the window of the store! ( I have played this game before, I don't play well!) Reading the list of troubles I see here not one listing of this trouble. I was hoping to find this a manufacturing problem and is known about. Anyone had this issue? I am looking for ammo when dealing with the dimwits!
Jana on 12/30/2013:
Same thing fuse blowing mine started before warranty had 2 replaced. We purchased extra fuses, my husband replaced 3 blew the third one in less than 20 min. repair man came replaced vent with metal one, replace theromastat, replaced fuse cost another 189 dollar last 3 days waiting on repair man now. I think the fix is BUY another dryer and DO NOT buy whirlpoool!!!! What I have spent on repair man I could have purchased another brand of dryer. They over heat going to burn someone house down sooner or later!!!!
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Cabrio Top Loader Washer Has Major Rust
Posted by on
Rating: 1/51
USA, FLORIDA -- My Cabrio top loading washer is rusting severely and it is only 5 years old. I started noticing the rust in its third year. I always leave my washer lid up, and the air conditioning vent happens to blow directly on the machine, so I think my conditions are just about optimal. However there are big chunks of paint and rust coming from the top of the drum.

I got a mirror to look up there and the water tube looks so short, so maybe it has a design flaw. Every couple of weeks, I get a brush, paper towels and scrape out the rust. Then I get my vacuum hose and suck up all the paint and rust that I have scraped off. I've been washing clothes for over 40 years, so don't think I am abusing my washer. I will not purchase another Whirlpool.

I miss the way washers were so dependable back in the day. I hope Whirlpool will improve their products for their sake and the consumers and those people who work for Whirlpool. We all deserve better than this.
     
Read 4 RepliesAdd reply
User Replies:
andbran on 10/10/2013:
I think Whirlpool is still a great brand. just get a regular top loader.
trmn8r on 10/12/2013:
Sounds like a cheesy piece of garbage. Helpful complaint for others who haven't yet been taken to the cleaners. They don't make stuff like they did only 10-15 years ago.
mcarthurdw on 10/24/2013:
The Cabrio Washers in general are just no good.
We had one that the control board continued to fail, the cost to replace the board was nearly as much as the washer new. The Cabrio driers seem to work fine.
Jerry on 10/25/2013:
My Cabrio did the same thing but in the front of the machine. I sanded down the areas and purchased spray white appliance paint and repainted the areas. Came out pretty good.
Close commentsAdd reply
Whirlpool Cabrio Dryer Worthless
Posted by on
My new $700.00 Whirlpool Cabrio dryer is a piece of junk!!! Been repaired 4 times in a year, leaving me without a dryer for weeks at a time waiting on repairs and parts. Whirlpool refuses to replace it, Lowes refuses to replace it and I am stuck with a piece of junk. Have to keep an old dryer to use when the new one is down. Repaired the same thing - overheating, blowing fuses, etc 4 times. Inside of dryer is blackened from the heat. Dries everything on high, wrinkling and ruining my clothes!!! When it catches fire I'm going to sue Whirlpool and Lowes for not replacing it!!!!
     
Read 10 RepliesAdd reply
User Replies:
Venice09 on 11/09/2011:
Ahhh, another lawsuit on the horizon.

Welcome to the revolution, djlubrano64!

P.S. Please don't wait until your house burns down.
At Your Service on 11/09/2011:
Before you file that lawsuit, you may want to study up on an area of law called mitigation of damages.

If you have had four major service issues, confirmed and documented by an authorized service technician, within a twelve month period, you may be able to have an exchange covered under a no lemon guarantee normally outlined within your warranty stipulations.

Without more details of said services, it's difficult to provide exact details. If the problem is that the dryer keeps blowing a fuse, but the power supply is confirmed to be running correctly, there may be a problem with the electrical circuit within your home. You may want to have it checked by an electrician. The circuit could be overloading and, instead of breaking the circuit, could be blowing said fuse.
ok4now on 11/10/2011:
Consumer Reports rates Whirlpool number one. This post and other negative reviews blows their credibility out of the water. I recently needed a new washer. Did a Google search on the Whirlpool C.R. recommended. Horrible reviews. Gasket water leaks, bad circuit boards and major reliability issues.

Don't let it catch fire, only you will suffer. Get on Lowe's and Whirlpools Azz and demand that they make it right. There is no way that you should suffer this poor customer service.
bob93 on 11/10/2011:
I just looked and CU does not rate Whirlpool dryers number one, it is rated high but not number one. I've learned to take CU with a grain of salt - testing in a lab does seem to be different than in the home.

If you cannot get any satisfaction (which it appears you can't) you might try small claims court. Just have all repairs and the problem documented. It sounds a very dangerous situation.
Venice09 on 11/10/2011:
Yes, the lemon law might be an option, but it is easier said than done. Trying to get a replacement under the lemon law can be a long, drawn out procedure that never leads to fruition. I've been there and would never do it again. It was a horrible experience and definitely not worth it. For the full story, see my blog post entitled "Extended Warranties".
At Your Service on 11/10/2011:
I like Consumer Reports but, as has been indicated, they're not always right. They produce one particular perspective with, hopefully, supported information. Cabrio washers and dryers are both rated fairly high by most consumer based publications and have rightfully earned that spot IMHO.

There is no such lemon "law" that I'm aware of for appliances, but most warranty guarantee have stipulations which outline the guarantee of getting an appliance which seems to be unfix-able. With that said, some individuals (falsely) believe that just because they have a service call, the call qualifies as part of such a guarantee. If the only problem being found with the dryer was a blown fuse, as somewhat indicated by the review, the call wouldn't be considered part of a no-lemon guarantee; the reason being that no defective component would have been detected during the call. The reason is fairly simple as the circuit within the home may be faulty and the appliance working as needed to protect itself from further damage. Whereas if a bad power system had been indicated within the unit, causing the fuse to be blown, than that would be something entirely different.

The important aspect of a situation like this is to make sure that the service technician fully explains what he/she is able to confirm during the call and make sure the same is well documented, keeping the paperwork for your own files.
Slimjim on 11/10/2011:
I agree with the others regarding CU and their appliance ratings. Had been in the business over a decade and saw first hand the over-hyped perceived value of their opinions based on their limited tests and surveys, compared to what us in-the-know would buy first.
Venice09 on 11/10/2011:
"No lemon" is commonly referred to as "lemon law", and yes it applies to appliances. All lemon law stipulations are not the same. It depends on the terms of the warranty. Mine was different from your description. However, even when all requirements are met, the chances of actually getting a replacement are nil. Just read my blog post, and you'll see what I mean.
2cent-er on 12/02/2011:
I wonder if you have vent problems. this is a decent dryer. popping safetys,overheating and blackened lint are all air flow issues. I think the problem is the tech/techs aren't properly checking this dryer.it may be vent or blower issues..see if you can get another auth' service co to thoroughly check your dryer. yrs ago dryers only had one hi-limit and that would auto reset. now they're loaded with them, so the least little thing will shut the dryer down until its serviced.
dieta on 04/29/2012:
Have owned whirpool cabrio for three years. I would rate it as a piece of expensive junk. The washer never gets clothes clean because of not enough water in the tub. Never, never every buy a Whirlpool cabrio. I got mine up for sale.
Close commentsAdd reply
Whirlpool Cabrio Washing Machine - Junk
Posted by on
I was one of the unlucky people who paid $950.00 for a Top loading Cabrio Washer when they first came out. My husband said to get a standard machine but I too wanted the wonderful(?) Cabrio and now I am sick about it!!! We had several issues with it the first year (control board, water pump and some other gizmo for the computer stuff). We had trouble with it again making horrible noise and the bearings were then replaced. The sound it made would outdo any jet engine on a plane. Guess what . . . now it needs $600.00 repair for the bearings again. This machine is a really big disappoint and I will tell everybody I know. We are in the plumbing business and I talk with a lot of customers daily. Rest assure they will all be told to never buy a Whirlpool Cabrio Washing machine. I feel the company should have to pay all of us back the money we have poured into these machines. It really is a sad state of affairs.
Customer service . . . .there is none.
     
Read 9 RepliesAdd reply
User Replies:
At Your Service on 09/29/2011:
The Cabrio, IMHO, is a pretty decent design. It sounds like you've been completely frustrated with it though. Have you checked with the retailer you purchased the unit through. Some offer additional warranty coverage which would cover the costs of the repair. It's at least worth making a call for.
trmn8r on 09/29/2011:
I didn't realize that there are both front and top load Cabrio washers. After reading several reviews it sounds like they both stink.
At Your Service on 09/30/2011:
The Cabrio brand is strictly top-load trmn8r. The front-load Whirlpool design is labeled Duet.

Consumer Reports placed the line towards the top of their ratings and most people on Expo gave it a 5 of 5 rating: http://www.expotv.com/Whirlpool-Cabrio-Series-28-inch-Top-Loa/2g-1cYB
trmn8r on 09/30/2011:
My bad, AYS! The pics that popped up are Cabrio *dryers* with doors on the front.

It is the Duet that I have seen a lot of complaints about in the *past*. Thanks for the correction.

However, the complaints I saw tonight were about the Cabrio Top Load. If you scroll down there are some very negative ones.
http://www.viewpoints.com/Whirlpool-Cabrio-Top-Load-Washer-WTW6600SBT-reviews
WP2008 on 10/03/2011:
Hi my name is Jordan and I am a representative of Whirlpool. I am sorry to learn of the issue you are having with your washer. If there is anything that I can do please reach out to me via e-mail at Whirlpool.Digital@Whirlpool.com please include your user name, the site we contacted you on and your complete contact information.
Tiff on 02/08/2013:
This machine I have (top load) is a huge piece of junk. I have had it 3 years and it already needs bearings. I owned a Whirlpool washer prior to this for 20 years without a single service call. I am tired of the JUNK that is out there now!!! I am selling this piece on Craigslist STAT!!!!
russ on 05/15/2013:
Hi I own an Appliance service. We also recondition units. We are seeing these more and more tossed or returned. I just threw 3 of these away. 2 bravos that needed boards, and a Cabrio 1 year old needing bearings.If you can find them, stick with a direct drive Whirlpool.
rick haas on 10/08/2013:
had my cabrieo washer for only three yrs. now the control board is out and the cost for the part 365.00. called Whirlpool for maybe, a little discount, was told tough luck pal... will never buy again. these Mexican washers are junk
RICK HAAS on 10/09/2013:
For those of you who own on of these pieces of junk. The Techinal manual is located at the bottom of the washer, so you can check your own codes and not have to pay these outrageous service call. Natually Whirlpool doesn't tell you that.. good luck
Close commentsAdd reply
Washer Repair
Posted by on
BENTON HARBOR, MICHIGAN -- I put my Cabrio Washer in service on 14 January 2010. In March 2011, it gave me a "LD" alarm (Long Drain). First, the repairman said the electronic control board needed to be replaced. The $369.00 repair cost represented 51% of the original cost of the machine. After replacing the electronic control board the washer at least recognized the commands which was an improvement. However, the washer would not drain which the repairman said would cost another $208.00.

My complaint is a washer which is 1 year and 2 months old should not need repairs equal to over 79% of the original cost. The Whirlpool representatives kept saying over and over, "There is nothing we can do." I have never called a company and got this answer so many times. I wonder about the quality of Whirlpool's products.

Needless to say Whirlpool has dropped to my "do not buy list".

     
Read 2 RepliesAdd reply
User Replies:
tnchuck100 on 04/25/2011:
The only remedy is to spend a little more time searching for appliances that do not use electronic controls. Manufactures find those electronic controls an extremely profitable item. Washers, dryers and dishwasher are a few appliances that can still be found with the much more reliable mechanical control systems.

If only people would stop buying this garbage the manufacturers will stop making them. But, alas, the general public learns too slowly for that approach to ever work.
Venice09 on 04/25/2011:
Couldn't have said it better myself, chuck.
Close commentsAdd reply
Top of Page | Next Page >