BENTON HARBOR, MICHIGAN -- I purchased a Whirlpool Cabrio washer and dryer about 6 years ago. Never had any problems out of either one and have always had Whirlpool appliance my entire adult life. Suddenly, about a month ago, I had a load of clothes on and began hearing an odd noise coming from the laundry room. As I walked to investigate, I smelled smoke. When I walked into my laundry room, there was smoke coming from under the lid of my washing machine! I was so scared that my house was about to catch on fire. Thank God I was home!!! I immediately turned it off and unplugged it. I lifted the lid and smoke just billowed out!
When my husband returned home, we talked about how odd that was and how we've never seen or heard about anything like that happening. He got on the internet to look up that particular model and saw that there had been a class action lawsuit a few years back on that exact model because of defective issues with it. The next day, I contacted Whirlpool and when I explained what happened, they put me through to their "Safety Department." They told me they would either pay for the repairs OR get me a washing machine at a discounted price (???) I'm thinking "discounted"??
I should be getting one FREE considering your faulty machine could have burned my house down!!! Because if their faulty machine had burned my house down - not only would they be buying me a new washer - they would be paying for my new home!!! Anyway, they sent S&S Appliance out the next week to take a look at the machine. My husband was there with them as they "inspected" it (which consisted of them taking the front panel off and looking under it and inside it - never removing any parts - never attempting to plug it in or turn it on).
He was there 15 minutes and basically told my husband he couldn't say exactly what was wrong with it, but it "might" be this or it "might" be that. Boy, that narrows it down! But he also could not say that it wasn't the "U joint" that the class action lawsuit was about. After that, I spent a week and a half going back and forth with Whirlpool about the issue. Because the prices they were quoting me for a new machine were just too high, I told them I wanted my machine fixed. I could tell they weren't very happy with that decision and really kept pushing me to pick a new machine. I declined several times and said I only wanted my machine fixed.
After days without hearing anything, I called S&S Appliance myself to see when exactly they were coming to fix my machine. They told me they had "declined" the repair - however, no one had bothered to tell ME that!! So, I called Whirlpool and when I couldn't get ** on the phone (the representative in the Safety Department I had been dealing with) and after leaving numerous messages, I was put through to a supervisor, who in turn immediately put me through to **. ** told me they did decline the repair because it was going to involve too much.
So, once again came the hard push for me to purchase a new machine. At this point, I had no choice since they were telling me they were not going to fix my machine. My whole beef is this - Whirlpool had a class action lawsuit against them over this model of washer. I happen to have this model washer and it could have burned my house down had I not been home - yet they make me PAY a "discounted" price for a new washer? And "discounted" for me just means that is probably Whirlpool's price before markup meaning they're not losing a dime!!! Ridiculous! And I certainly did not want to get another Whirlpool or any of their related products.
I feel they should have sent me a check for the amount it would have cost to repair my washer and let me go out and purchase any washer I wanted to. Instead, I was forced to purchase a Whirlpool or Maytag product. I guess I'll have to make sure I'm home any time I put on a load of clothes in case another of their washers starts to catch on fire!!
I bought the Whirlpool Cabrio H2Low Wash System... Model #WTW5700XW1... and I am sorry I ever bought them... at least the washer. It's that "NEW" technology of washing clothes in little, or almost, no water that is the HUGE problem. The washer does NOT have the middle agitator post and I think that this is a BAD design. When you have a washer FULL of clothes, or even just half full, and they are hardly even covered with water, and I have a glass top lid on my washer so I CAN see, the washer does a LOT OF WORK washing and spinning clothes without enough water in the tub to effectively clean the clothes.
Without enough water I've had clothes come out that didn't even smell clean... YUCK!! Another problem with the low-water washers is my clothes were being destroyed! I HAVE found a work-around though. I set the dial to "BULKY ITEMS" and I leave it there for EVERY load... no mater what size. BECAUSE... when it's set to "BULKY LOAD" the washer fills with water every time, how's THAT for saving water! That's the only way I feel the clothes are getting clean!
This new idea of saving water by washing your clothes in hardly ANY water is a BIG MISTAKE. In fact... if you think about it, it doesn't even make sense! I know that when I wash the clothes now in the "FULL TUB OF WATER" and take the clothes out they smell clean. Kind of defeats the purpose of saving water doesn't it. I would like it if Whirlpool would make an agitator post available for those owners of these low-Water washing systems "Free of Charge" that can be retro-fitted, I think that is the only answer to this poor design.
For all those who have commented about how they feel the Cabrio, or even other Low Water wash systems, is efficient and works like a charm please excuse me while I run next door to my daughters house who, just today, had her Cabrio washer picked up by Lowes because they took it back because that THEY were unable to repair it! She purchased her Cabrio one month before I purchased mine.
Oh, yes... and they gave her a full refund of her purchase price because she certainly did NOT want another Cabrio... in fact she is now using a second washing machine she had in her garage which is about 5 or 6 years old and works better than her high priced, inefficient Cabrio, which didn't even last one year!
ORLANDO, FLORIDA -- The washing machine is a total piece of **! It is a known fact that the control board is faulty, there are thousands of complaints about it on the internet. For example Google the F51 error on the Whirlpool Cabrio Washer. The scum bags at Whirlpool refuse to take responsibility, but they will be happy to charge you $400 or more to fix their junk, or they will sell you a one year warranty for $360 to fix their junk.
Yes Whirlpool is happy to sell you a $500 piece of junk and then charge you $400 more to fix their garbage. Basically Whirlpool wants you to pay $900 for a $500 washer that isn't worth $50. They are robbing the American consumer. I have a Sears Kenmore that I bought used 4 years ago for $100, it still works perfectly while this over-priced Whirlpool piece of junk is a paper weight.
BENTON HARBOR, MICHIGAN -- I purchased Cabrio WTW6300WWO energy efficient washer and it started displaying the F51 code one month outside of the 12month warranty. Afterwards, I called Whirlpool customer service for assistance and they wanted to charge me over $200.00 for replace and labor for technician to come look at the washer. Afterwards, I did some research and found there was a class action suit and recall on the previous model for this same issue; which was confirmed by customer service at Whirlpool.
However, this model was not recalled per the customer service representative at Whirlpool and she was unable to provide me a solution; without me having to pay more money for a brand new washing machine I just spent over $500.00 purchasing. I am stuck with a brand new washing machine and went a brought an older model washer that has the small tub with agitator investing another $300.00. I think Whirlpool should stand by their product being they are such a reputable company.
Whenever, I am in an appliance store and customer ask for my opinion, I definitely advise them not to buy a Whirlpool and the customer service is no help when they may have an issue. I tell them my story and they just stand in disbelief. The best advertising is word of mouth for a company and if Whirlpool doesn't care to help fix the issues of their appliances then why should I care about upholding their reputation and providing sale leads.
Whirlpool is clearly aware of the F51 service codes because they recalled the previous model. I wish I had done my research before I purchased this Whirlpool product but I have never had an issue before with the older models of Whirlpool. I thought they were a great appliance company that stood by their product.
LONGWOOD, FLORIDA -- I purchased a brand-new Whirlpool Cabrio Dryer from Lowes in August 2008. In October I went to put start a load of laundry and the dryer wouldn't start. I called for service... 4 days later a gentleman came out and said the temperature fuse was blown. It will go out when the dryer gets too hot. He replaced it. We used the dryer for about two months and then it stopped working again right after Christmas. Called again, they sent out another repair technician (four days later -- did I mention I have four kids). The same guy came out, couldn't understand why the fuse blew again. This time he tested some other stuff and realized the dryer was not "cycling."
In other words, it ran at the same heat constantly, and they needed to replace a part that regulates the heat cycles. They had to order the part, and so we were without the dryer for another week (did I mention I have four kids?) This time another technician came out, and although he wouldn't come right out and say it, indicated the dryers are built wrong and that I would have continuous problems with it.
Today the dryer failed again. I called for service, and they wanted to send another tech out to repair it. I said no way, and asked to speak to a supervisor. What followed was 20 minutes of frustration, trying to get this guy to put me through to a supervisor, which never did happen. First he told me they would send a tech out to confirm the dryer was broken again, and then they would take it to the "next step." Of course, he had no information on what that next step would me. I asked to speak to the supervisor again. He put me on hold again.
A few minutes later he came back on the line and offered to extend my warranty for THREE months. WHOOO! I said no dice and asked to speak to the manager again. He put me on hold again. When he finally came back on the line he told me he would send my complaint to the "review board" and I should call back next week to see if they would exchange my dryer! At this point I'd been on the line for a good half hour and he knew I was ready to give up. So now I still have no dryer, and have to wait to find out if they will "exchange" my piece of crap dryer for another one. I will never purchase another Whirlpool product again.
I purchased a topload Whirlpool Cabrio Type 580 washer from Lowes. Immediately the plastic hinges cracked where the screws were inserted to hold the lid on. Eventually the entire lid came off. It took 2 months to get a lid replacement. The new lid arrived cracked. Now Whirlpool Service Advantage is saying there not replacing the lid because the warranty only covers electrical and motors.
If you build a glass top with a plastic frame and then GLUE it together is will crack and eventually pop apart. Help me get this lid recalled. Whirlpool needs to stand behind there product since I paid almost $1,000 for the washer. Lowes is trying to help and we will see. Do [not] purchase Whirlpool Topload HE washers. [They are] lemons.
USA, FLORIDA -- My Cabrio top loading washer is rusting severely and it is only 5 years old. I started noticing the rust in its third year. I always leave my washer lid up, and the air conditioning vent happens to blow directly on the machine, so I think my conditions are just about optimal. However there are big chunks of paint and rust coming from the top of the drum.
I got a mirror to look up there and the water tube looks so short, so maybe it has a design flaw. Every couple of weeks, I get a brush, paper towels and scrape out the rust. Then I get my vacuum hose and suck up all the paint and rust that I have scraped off. I've been washing clothes for over 40 years, so don't think I am abusing my washer. I will not purchase another Whirlpool. I miss the way washers were so dependable back in the day. I hope Whirlpool will improve their products for their sake and the consumers and those people who work for Whirlpool. We all deserve better than this.
BOYNTON BEACH, FLORIDA -- Have owned this washer for exactly 3 years (purchased 6/10). Noticed rust eating through cabinet both inside and out. Neither Sears (where purchased) or Whirlpool will take any responsibility for the issue. It's considered cosmetic. However, I have chunks of rust falling onto my LR floor and it won't take long before there's a hole in the side of the cabinet.
Unacceptable quality and I will need to replace machine. I also purchased an extended warranty that doesn't expire until 2015. Extremely disappointed in lack of quality and assistance from either company mentioned above. Will research over and over and will have to purchase a new washer. I can tell you, it won't be a WP and it won't be purchased from Sears! Will also make a complaint to Consumer Reports, any and all consumer agencies I can and social media!
I also had to replace the water pump after 1 year old, now the washer won't spin replaced some parts and still no spin broke and about $175 into this piece. I would never buy Whirlpool again. Also have the dryer and had to fix it already twice and these machines were not cheap. I think I paid about $850 for each one.
I should have bought the cheapest I probably wouldn't have any trouble and the washer makes holes in your clothes and thin material t-shirts. The machine after a few washes you will see tiny holes in them. I have a friend with the same machine same holes in the clothes. Ruined many clothes. I do not recommend this brand washer and dryer and the company just says sorry the BIGGEST PIECE OF JUNK!!!!!
TEXAS -- *****DON'T BUY WHIRLPOOL PRODUCTS********* Whirlpool Cabrio model WTW6400SW3 is a BAD PRODUCT. After only 4 years of and usage of 3-4 loads a week the bearing and the motherboard have both gone out. To repair the bearing you have to buy the outer tub to replace as the bearing and for the motherboard you need to replace it. Cost: $1,400; this is what a new washer and dryer would cost.
Calling Whirlpool was pointless. They told me the warranty was up. This is true, but looking at the internet reveals there is a problem with this. I WILL NEVER BUY ANOTHER WHIRLPOOL PRODUCT OF ANY KIND. AND I PLAN TO TELL EVERYONE I KNOW ABOUT WHIRLPOOL APPLIANCES. *****DON'T BUY WHIRLPOOL PRODUCTS*********