BENTON HARBOR, MICHIGAN -- I purchased a Whirlpool Cabrio washer and dryer about 6 years ago. Never had any problems out of either one and have always had Whirlpool appliance my entire adult life. Suddenly, about a month ago, I had a load of clothes on and began hearing an odd noise coming from the laundry room. As I walked to investigate, I smelled smoke. When I walked into my laundry room, there was smoke coming from under the lid of my washing machine! I was so scared that my house was about to catch on fire. Thank God I was home!!! I immediately turned it off and unplugged it. I lifted the lid and smoke just billowed out!
When my husband returned home, we talked about how odd that was and how we've never seen or heard about anything like that happening. He got on the internet to look up that particular model and saw that there had been a class action lawsuit a few years back on that exact model because of defective issues with it. The next day, I contacted Whirlpool and when I explained what happened, they put me through to their "Safety Department." They told me they would either pay for the repairs OR get me a washing machine at a discounted price (???) I'm thinking "discounted"??
I should be getting one FREE considering your faulty machine could have burned my house down!!! Because if their faulty machine had burned my house down - not only would they be buying me a new washer - they would be paying for my new home!!! Anyway, they sent S&S Appliance out the next week to take a look at the machine. My husband was there with them as they "inspected" it (which consisted of them taking the front panel off and looking under it and inside it - never removing any parts - never attempting to plug it in or turn it on).
He was there 15 minutes and basically told my husband he couldn't say exactly what was wrong with it, but it "might" be this or it "might" be that. Boy, that narrows it down! But he also could not say that it wasn't the "U joint" that the class action lawsuit was about. After that, I spent a week and a half going back and forth with Whirlpool about the issue. Because the prices they were quoting me for a new machine were just too high, I told them I wanted my machine fixed. I could tell they weren't very happy with that decision and really kept pushing me to pick a new machine. I declined several times and said I only wanted my machine fixed.
After days without hearing anything, I called S&S Appliance myself to see when exactly they were coming to fix my machine. They told me they had "declined" the repair - however, no one had bothered to tell ME that!! So, I called Whirlpool and when I couldn't get ** on the phone (the representative in the Safety Department I had been dealing with) and after leaving numerous messages, I was put through to a supervisor, who in turn immediately put me through to **. ** told me they did decline the repair because it was going to involve too much.
So, once again came the hard push for me to purchase a new machine. At this point, I had no choice since they were telling me they were not going to fix my machine. My whole beef is this - Whirlpool had a class action lawsuit against them over this model of washer. I happen to have this model washer and it could have burned my house down had I not been home - yet they make me PAY a "discounted" price for a new washer? And "discounted" for me just means that is probably Whirlpool's price before markup meaning they're not losing a dime!!! Ridiculous! And I certainly did not want to get another Whirlpool or any of their related products.
I feel they should have sent me a check for the amount it would have cost to repair my washer and let me go out and purchase any washer I wanted to. Instead, I was forced to purchase a Whirlpool or Maytag product. I guess I'll have to make sure I'm home any time I put on a load of clothes in case another of their washers starts to catch on fire!!
ATLANTA, GEORGIA -- I purchased a pair of Cabrio machines, the washer and the dryer a few years ago... less than 4. This past week, the machine just quit. Gave me an error message on the control panel and that was it! I called the repairman and was told they have all kinds of problems with these machines and their control panels. They basically are programmed to last until the warranty runs out and that's it! He told me I was fortunate mine lasted "so" long... 4 years? The last washing machine I had lasted over 20!
The estimate on the repair price was around $500. I paid approximately $700 for the washing machine. After stating he could not guarantee the repair past the warranty, I opted to purchase a new machine with old fashioned knobs instead of the control panels with all the whistles and bells!
I absolutely loved the Cabrio machine. It washed great and there was truly nothing I did not like about it. I am so very disappointed in this machine. I am writing a review because I do not want anyone else to waste their money. I would definitely recommend buying the new machines with control panels at your own risk and although have never bought extended warranties... this needs it!
I purchased a topload Whirlpool Cabrio Type 580 washer from Lowes. Immediately the plastic hinges cracked where the screws were inserted to hold the lid on. Eventually the entire lid came off. It took 2 months to get a lid replacement. The new lid arrived cracked. Now Whirlpool Service Advantage is saying they're not replacing the lid because the warranty only covers electrical and motors.
If you build a glass top with a plastic frame and then GLUE it together it will crack and eventually pop apart. Help me get this lid recalled. Whirlpool needs to stand behind their product since I paid almost $1,000 for the washer. Lowes is trying to help and we will see. Do not purchase Whirlpool Topload HE washers. They are lemons.
USA, FLORIDA -- My Cabrio top loading washer is rusting severely and it is only 5 years old. I started noticing the rust in its third year. I always leave my washer lid up, and the air conditioning vent happens to blow directly on the machine, so I think my conditions are just about optimal. However there are big chunks of paint and rust coming from the top of the drum.
I got a mirror to look up there and the water tube looks so short, so maybe it has a design flaw. Every couple of weeks, I get a brush, paper towels and scrape out the rust. Then I get my vacuum hose and suck up all the paint and rust that I have scraped off. I've been washing clothes for over 40 years, so don't think I am abusing my washer. I will not purchase another Whirlpool. I miss the way washers were so dependable back in the day. I hope Whirlpool will improve their products for their sake and the consumers and those people who work for Whirlpool. We all deserve better than this.
BOYNTON BEACH, FLORIDA -- Have owned this washer for exactly 3 years (purchased 6/10). Noticed rust eating through cabinet both inside and out. Neither Sears (where purchased) or Whirlpool will take any responsibility for the issue. It's considered cosmetic. However, I have chunks of rust falling onto my LR floor and it won't take long before there's a hole in the side of the cabinet.
Unacceptable quality and I will need to replace machine. I also purchased an extended warranty that doesn't expire until 2015. Extremely disappointed in lack of quality and assistance from either company mentioned above. Will research over and over and will have to purchase a new washer. I can tell you, it won't be a WP and it won't be purchased from Sears! Will also make a complaint to Consumer Reports, any and all consumer agencies I can and social media!
I also had to replace the water pump after 1 year old, now the washer won't spin, replaced some parts and still no spin broke and about $175 into this piece. I would never buy Whirlpool again. Also have the dryer and had to fix it already twice and these machines were not cheap. I think I paid about $850 for each one.
I should have bought the cheapest I probably wouldn't have any trouble and the washer makes holes in your clothes and thin material t-shirts. The machine after a few washes you will see tiny holes in them. I have a friend with the same machine same holes in the clothes. Ruined many clothes. I do not recommend this brand washer and dryer and the company just says sorry. The BIGGEST PIECE OF JUNK!!!!!
I purchased a set of Whirlpool Cabrio washer and dryer on 10-23-2013 (model numbers WTW8540BW, and WED8500BW). On 01-25-15, the washing machine failed to power up just over 2 months out of the standard warranty. This wasn't the low end cheap models. With cash discounts we paid over $1600.00 for the set. After a $70.00 dollar charge to the repairman, we are told that the unit has a bad electric control board (part # W10761026). And unfortunately the part is on back order until March 1st, 2015 as of right now. So if and when the repairman gets the part and installs it, I get to pay him an additional $260.00.
My family has always been such a dedicated Whirlpool appliance purchaser but this is wrong. Oh I almost forget, now I have to rent a washing machine at a cost of $55.00 per month until mine is repaired. I believed I was purchasing Whirlpool quality. The type of quality that doesn't need an extended warranty because Whirlpool is made to last correct? Please assist me in making this situation right and restore my faith in the quality I was raised within Whirlpool products. I sent this via the Whirlpool.com email support and it was returned and not a valid delivery email.
BENTON HARBOR, MICHIGAN -- We purchased a Whirlpool Cabrio washer in Nov 2010. Right away it would NOT bring enough water into the tub to get a light load of hand washables (5 of my stepdaughters light wt sweaters) wet. Also, heavier loads were not getting clean. We called for service and with the push of a button the test cycle was on and the tech. deemed it "working as designed" and told that our machine is hooked up wrong. It was not, it was installed like every washer except that we have a check valve on our drain system as we have high water table here and at times have had issues with water from that system backing up into the house.
Should have NOTHING to do with the washer and it didn't, BUT we took the check valve off!! The tech. also told me we had to put heavier items in for the hand wash cycle to recognize the clothing. Kind of defeats the purpose of the "hand wash" cycle!! The other complaint during this service call was the machine will AT TIMES bleach the load following a bleached load. Don't you dare slip over that bleach line a tad!!! So I will confess to a bit of operator error on the bleach side of my complaint.
Growing weary dealing with the same issues, I called for service again. I have to wash a stained item as many as three times to remove the stain in spite of using a spotting agent. Grass, coffee, dirty washcloths, forget it, you will have to wash more than once! Again, the tech deemed the machine "working as designed". I've tossed a laundry basket of stained towels, washcloths etc away since buying this washer.
Again, called for service after the machine did not remove treated soil on a fitted sheet. Cleaning is a ongoing problem for this machine, so this was a last straw for me! Sheets should wash up beautifully! Whirlpool Customer Service told me that I would pay for the visit if the machine functioned as designed, even though the machine is still UNDER the 1 year WARRANTY!
I called the repair service company myself and they gladly sent a tech. out to my house but they are the same company Whirlpool uses for this area so... once again the tech did the usual push of the button and put this machine in test cycle, and it ran through the cycle and he deemed it "working as designed" it doesn't matter that is can't even wash a load containing a set of sheets w one light blanket! I was accused of using tooooo much soap by the tech this visit. Did I complain about too much SUDS? NO!! I religiously measure out the recommended dose of two tablespoons! WTHeck is up with this?!
Three days after the last visit the plastic portion above the tub is literally shredding like cheese on a grater! (I would LOVE to post a pic. here). I noticed the outer edge of that area looked discolored (a brownish color) and since I have probably NEVER washed anything dirtier than a pair of work gloves in with a load of jeans it was surprising. Closer look shows me that that area is literally shredding off! I picked the loose stuff off so it would not snag our clothing and have not touched it since. The area has continued to shred out about a inch. Called Whirlpool today and they won't come take a look unless I pay them.
Are washers made to last a YEAR!? I didn't think so! Needless to say we didn't buy the dryer and are still using a 20 year old dryer until we find the best deal out there for the money and replace this THROW AWAY washer. Be prepared when you buy appliances today, from the looks of this site, it isn't just Whirlpool! I am writing a letter to the President of Whirpool today and including pictures. Good luck everyone! This machine's "operation as designed" is very dysfunctional!