Electric Clothes Dryer Hamper door Broken after a month of use !
NEBRASKA -- Dear Consumers,
I bought a set of laundry machine and electric dryer hamper door ( to make a match to the washer ) on Best Buy April 27th 2010. They delivered April 30th 2010. Installed in my laundry room. By the time I bought this dryer, I did not realized that the hamper door is an extrmeely incovenience to any dryer. It is difficult to reach clothes in the back. But I trusted the Whirpool design and regret deeply. Yesterday, my 10 year old child was trying to grab a sock in the back of this machine and the door just bended like PAPER !!!! The metal holding the door came out of the door. Whe I bought the set a month ago at Best Buy, ( anther comapny I do definitely do not recommend to do business ) I got 3 year extended warranty. so in my mind I though that they would cover to fix that. I toally dissatisfied with this dryer, but since I got it, I assumed my decision. Now, Best Buy sent me today what is called : GEEK SQUAD " . That is the most ridiculous service I have ever seen. They do not know what to do and cannot take any decision ! After half an hour outside my house discussing the matter with his manager at Kansas City ( Hey, I live in Lincoln ), the guy comes back and said the $ 100 I paid for extended warranty for Best buy did not cover the bended metal, and that I had to assume the out of pocket to fix the dryer. MY question : how much ? Answer : $ 450 !!!!!!!!!!!!!!!!!! That is after I paid a 3 year warranty to Best Buy ! And 1 year warranty to Whirpool included when I bought this paper machine .
Thinking that Whirpool would be more responsible for their production and provide a better consumer service, I called them. Talked to customer service that said : It was my fault that the door bended. And that the dryer did the function : drying !!!!!!!!!!!!!!!! My question. Great, how can I get clothes from all the way in if a door opens like a hamper and when I put a bit of pressure bends like a paper ?!
Result : They tell me to either buy a new dryer : I just spent $ 600 on this one a month ago or pay $ 450 for fix with the " BEST BUY GEEK SQUAD " .
I have a name for it : Bad product, bad consumer service, no accountability for the products you sell.
So for your information : Keep away from Whirpool. I already had two issues of bad attitude as company with them. Shoul have known better not to get the set from them, but sometimes takes a second lesson to learn. Go for my advise. Pay the $ 200 more and get a better brand, with better customer service, and accountability. A company that when you call, listens to you, and make sure they know what they are selling.
Another 3 cents : Be careful with extended warranties : They serve for nothing !!!!! Best buy ones are just a rip off in your pocket. When they sell something for you they say they cover everything the factory does not. That is LIE. They did not cover mine ! And when they say in their website they have a reasonable fee if the warranty does not cover the fix, please, do not believe. They wanted $ 450 to fix a dryer door !!!!! new one ! , he said that just to come to my home he charges $ 100, and $ 100 per hour. so, do you call that reasonable ? !
KEEP AWAY FROM WHIRPOOL MATERIAL. ELECTRIC DRYER MODEL WED 5300VW SUPER 7.0 CAPACITY 29' . The metal is extremely thin and will bend for anything .
Thank you for reading my opinion and hope I saved some $ 500 for someone !!