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Posted by Brumar on 10/09/2007
For the record my family has been loyal Whirlpool consumers for ages. My mother always purchased Whirlpool appliances and my husband and I have done the same for the last 30 plus years. Our last washer and dryer set lasted for 14 years with minor repairs. It was with sadness that the washer died last summer (2006). At that time, we decided to purchase a whole new set. BIG mistake! Within two weeks I had someone out to do repairs. I was told that our venting system was too long (forget the fact that this dryer ducting system has worked great for years with no problem), but the heating element was replaced just in case. Still, it would take two hours at the highest temperature to dry an average load of towels. I contacted Lowe's, where the set was purchased, and they were great. They replaced the dryer. This replacement has worked some what better than the first one until the last couple of months. I am back up to an hour and a half to two hours to dry an average load of laundry (not just towels). Whirlpool has been absolutely awful when I have contacted them. Their customer service stinks and, apparently, they could really care less whether or not they lose customers, and this is one long term customers they have lost.

NEVER again will I purchase any Whirlpool appliance, whether it is their name brand or store brand. My electric bill is soaring because it takes so long to dry a load.

Next stop for me, a Better Business Bureau complaint!

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Posted by Anonymous on 2007-10-09:
The problem is your vent.Have a chimney sweep come out and clean the ducts.
Posted by Anonymous on 2007-10-09:
I agree with steve and would add to check the lint screen after every use.
Posted by jktshff1 on 2007-10-09:
Ours was drying slow.. I had to reroute the exhaust and clean it out. don't need to hire a sweep to do that.
Posted by Anonymous on 2007-10-09:
To get your ducts cleaned properly,call a professional
Posted by Anonymous on 2007-10-09:
I would clean my ducts more often but they fly away and it's hard to catch them.
Posted by jktshff1 on 2007-10-09:
super lol!
stevefsoc...it's a small piece of ductwork. $$$more for the cleaning than for a new piece.
Posted by Anonymous on 2007-10-09:
Not all applications are like that,some go up two stories,and out the roof.
Not everyone has a leaf blower to shove in the duct to clean it.

Ive seen clogged vents so bad,that the dryer was leaking water.
Posted by Anonymous on 2007-10-09:
Steve, what was it leaking water from?
Posted by Anonymous on 2007-10-09:
the vent line was so clogged with lint,the heat just circulated in the dryer causing condensation
Posted by jktshff1 on 2007-10-09:
stand corrected
Posted by echiasson on 2007-10-10:
I know exactly what you are going through! I am appalled by their apparent lack of concern for customer satisfaction. I too puchased a set from Whirlpool after asking several repair companies which was best on the market for durability and reliability to find out that my brand new drier wasn't working from the get go. Lovely! The element was replaced (drying was never the issue, it was the noise) and lo and behold, I am right back where we started. Same noise. Brother. If I could I would just tell the store to take them back to give me my money back and buy good old whatever.
Posted by brumar on 2007-10-11:
The vents have nothing to do with the issue. We have not only had them thoroughly cleaned out, but had a whole new venting system put in just to make sure. It's all to no avail. What it boils down to is a lousy product!

Posted by volgrad92 on 2007-11-12:
I have a whirlpool duet dryer and have experienced increased drying times. I noticed the lint screen is allowing lint to get past the screen. When I pull out the screen the lint is over the bottom portion of the felt on the lint screen. I dismantled the front of the dryer and found lint build-up in the blower and the rest of the system. You can check your lint screen by taking off the white plastic assembly (three screws) inside the dryer that is in front of the lint screen. On my dryer at the bottom of the lint screen when installed, there is a 1/4 inch gap. I think this is a design flaw in these dryers.
Posted by Carol P on 2007-12-24:
We have a new Kenmore that is probably manufactured by Whirlpool. My husband has had to take the back off twice to clean out the stuff that's gone past the lint screen. At first I blamed my daughter for taking out the screen while the dryer was in motion. But she hasn't done that since the first event, so I'm willing to betcha that we also have that gap. Dog and cat hair are the worst offenders. My husband is furious at having to disassmble the thing everytime it quits. Is there any way to correct this defect? We never had this problem with our 20+ year old dryer.
Posted by slc624 on 2008-01-19:
I have a Whirlpool dryer, model LEQ9508LW0 from Lowe's.

I have the same problem mentioned just above: lint on the back of the dryer screen and triple the normal drying time. I have a honeydo neighbor, and after we decided it must be the high-limit cutoff I ordered it and he replaced it. Still have the same problem, although at first I thought it was drying better, apparently the placebo effect.

We just took the back off for the third time and looked around the filter to blower area. The only thing we could find abnormal was a lot of lint on the blower blades, but nothing like an actual clog. It did confirm that there was lint in the post-filter area where it shouldn't be, still don't know why but I suspect it's as mentioned about the Duets above, a gap between the filter and the housing. This dryer isn't even two years old and I am exceptionally annoyed about this. I will spend more money next time and get one of the German brands - I'd rather spend it up front and get long-term reliable use out of it than wasting so many hours troubleshooting and poking around it, plus the money for both the parts and the honeydo neighbor!!
Posted by Norma1935 on 2008-09-09:
Use Solar Power.
Get a clothes line and save the enviroment.
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Whirlpool Duet Dryer Started My Clothes On Fire
Posted by Nicoli628 on 01/15/2010
Today I had the shock of my life, my Whirlpool dryer (about one year old) set the load of clothes in it on fire. I couldn't believe it, the dryer was turned off and had been turned off for almost two hours when the fire broke out. The clothes were destroyed and the towel at the bottom of the load was totally ruined with burn marks...I am not talking about small burn marks, the towel was burned through and several items of clothing on top of it was burned as well. My grandson has asthma and he was here and could not breath from the fumes and this thing was so hot it seared my throat and burned my eyes when I opened it. We had to take the clothes outside and hose them off to stop the fire as they were smoldering so badly. I have pictures of the clothing and someone will be out to look at the dryer tomorrow but I do not care, it is out of here. I will not put my family in danger with this fire hazard again, it is gone tomorrow..period. Please be aware this machine is a total fire hazard and I just am very thankful I was here when the fire started or I may not have a home tonight.

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Posted by Anonymous on 2010-01-15:
Yikes! Id definitely email whirlpool, and attatch some pictures and explain what happened and demand compensation.
Posted by old fart on 2010-01-15:
I hope you have insurance...
Posted by CrazyRedHead on 2010-01-16:
When was the last time you cleaned the dryer out. I just cleaned my front loader out and it had more lint in it than I ever got off of the screen, and mine is a little older than a year. I had to remove the screws to where my lint screen goes in and found enough lint inside to make several body pillows. I also changed the lint hose going outside occasionally to. Lint can be dangerous and has caused many a fire. This was explained to my by my fire department and the man of my dryer. Our FD said that that is the biggest cause of dryer fires that they see.
Posted by Nohandle on 2010-01-16:
Your dryer had been turned off for two hours before the fire broke out? I gather it had been properly vented at the time of installation. Stories like this really spook me and for that reason I never leave my home with an appliance running.

Excellent advice Crazy.
Posted by PepperElf on 2010-01-16:
yeah i never leave home with appliances running either.

well my apartment that is

well unless you count taking the trash out

well unless you count the coffee pot cos it's always plugged in

(eh i've been watching too much doctor who...)
Posted by old fart on 2010-01-16:
Dryer sheet residue will also cause a problem.
We only use liquid fabric softener as a result of what happened to our dryer, ( a coating of burned residue) on the inside of the cabinet!
Posted by Nohandle on 2010-01-16:
LOL Pepper. I certainly don't unplug all appliances when I'm not home but learned my lesson once when I put a dish in the oven to bake and walked over to the neighbor's home. I was gone a very short while and as I walked into the kitchen the element in the oven caught fire. It made a believer out of me.
Posted by PepperElf on 2010-01-16:
yeah i don't leave the oven baking etc.

well i have at times left a crock pot on, but to be honest i don't like doing that either.

well it doesn't matter at the moment though cos i don't have a crock pot here, that was at my boyfriend's old place.

well... i have been guilty of leaving a candle burning though. was pretty worried on the drive home from college, but all was well. and i made sure i didn't do THAT again
Posted by jojo2206 on 2010-08-10:
My Whirlpool Duet dryer has started on fire 2x's now. The first time the vent hose that goes up into my attic & roof was a bit clogged so that was my fault - although I clean the lint trap every single time I used the dryer. This last time it's the dryer! I clean the lint trap with every single wash - and clean the hose every 3 months! The lint goes through the trap and into the dryer around the drum where it collects, overheats and starts a fire! I will never get another dryer from Whirlpool again!
Posted by forcryeye on 2010-12-02:
My whirlpool duet dryer (which was only about a year old) burned my house down in March of 2009. It was not due to lint build up, but a manufacturer defect. My insurance company is currently in a lawsuit with Whirlpool.
Posted by Reef on 2013-05-04:
Came home last night after was gone for four hours. My whirpool dryer was on fire. Dryer was off when we left the house ,was able to umplug it and pull it outside the house ..few mire minutes it would have burned all my house.i guess we are lucky this time to loose just the. Clothes and the dryer itself unstead of the house
Posted by naye on 2013-05-17:
My whirlpool dryer about 2 years old caught fire yesterday. The dryer had been off since the night before. My husband opened the dryer door and flames were shooting from inside the dryer. The dryer burned extensively and caused damage to the washer sitting next to it, all the laudry inside it and several items sitting around it. This was not caused by lint build up as this is checked regularly to avoid something like this from happening. The washer is salvagable but I will not be replacing that dryer with the same make.
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Washer and Dryer Eating my Clothes & they don't do ANYTHING!
Posted by Alib1999 on 04/06/2010
MICHIGAN -- OK, So we have 3 month old washer and dryers that we purchased, and about a month ago the washer "ate" my sons shirt. I never seemed to be able to call during the "correct hours" and I finally did so today as I was off work (we are on the West Coast). The washer ATE my husbands best work dress shirt and now 2 of my sons shirts...and I am furious! I called them at Whirlpool and they do NOTHING! I think they should at least give replacement value to the items! All the woman did was kept repeating my name saying that they don't do anything about it...and if I read my warranty...blah, blah, blah...so we spent a fortune on these machines thinking we would have them for many years to come, and now they have cost us the insane price we paid, and 3 shirts...and now a day off work to meet them on Friday to see why this is happening in both the washer and dryer! Oh, did I mention that she told me that she has had this complaint already with a few other customers...I NEVER saw this on line when we were researching these machines! I would NEVER buy WHirlpool again! I think they should do way more for you when you spend that kind of money on a washer and dryer! Or...if you spend anything on a new appliance! Just poor service! And, poooooooor attitude!
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Posted by Kay Sandler on 2013-05-28:
We stayed at the Hyatt Highlands Inn. We did laundry on site and the Duet dryer ruined 2 shirts. Hyatt did nothing. We are buying a new washer and dryer next week and had decided on Whirlpool. Now we will go with LG.
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Fire Hazard
Posted by The one and only vee on 02/25/2009
I purchased a new WHIRLPOOL dryer less than a year ago, and have a lint trap on top which I clean as I put a new load of clothes in or if I need to put extra minutes if clothes aren't dry enough anyways, one morning I smelt burning, sorta like popcorn,{but worse} woke hubby, it was coming from dryer, after taking the back off the dryer there was at least I kid you not 10 inches of burnt lint all over bottom of dryer, it really looked like at the time like insulation thats how thick the stuff was, there is NO way that amount of lint should have gotten all the way packed under the tumbler, it bypassed the hose, its scary to think they have this fire hazard out there.

We were lucky this time, we all check lint traps but who takes the backs off to look? SCARY!!!

PS- I have photos to prove it

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Posted by Anonymous on 2009-02-25:
That is scary. I wouldn't think to take the back of the dryer off and check it either...have you been in contact with Whirlpool to see if there is some sort of defect that can either be repaired or replaced?
Posted by The one and only vee on 2009-02-26:
i did contact whirlpool, yet to get response, never did i ever expect in my wildest dreams expect that one would have to remove the back panel of a dryer to see if lint would acculate to the point of reaching the heating element which was the burning smell, we were so fortunate, i have kids and pets we all would have proabally died. i am constantanly cheching the dryer now the lint burnt bad and as i said it resembled the thickness of insulation , my hose was clear as well as my hose going out , it took several emptying the vaccum to clear it out, and the burnt smell stayed in my house and clothes for some time.Sigh!
Posted by Anonymous on 2009-02-26:
Vee, there are a couple of members here that know quite a bit about appliances...hopefully they will stop by your post and be able to offer you some real advice on what you should/can do about this. Thankfully you caught it before anyone was hurt! Thanks for posting, this is great information.
Posted by qualityappliance on 2009-02-26:
This is without a doubt a venting problem. Somewhere the vent is either plugged up or was at some time disconnected. If the vent hose were not connected securely link can be sucked back into the dryer through the slits in the back. This design of dryer has been in production since the early 70's with virtually no changes, so it is not a manufacturing problem.
Posted by Anonymous on 2009-02-26:
I agree with quality.Have your house vents cleaned...

Posted by SilverWngs71 on 2009-02-26:
How did you contact them? If you contact by email, good luck as the email system there gets alot of emails a day and can be a few days to even a week before they may respond.

1-800-253-1301 is the number for Whirlpool. When you call in speak to a rep and let them know what happened to the appliance. If you have pictures of the lint and how it was burnt, even better as they may ask to see it. You will probably not get to the safety team as there were no flames. However they may send out a svcr, I would recommend not letting A&E to your home. Ask for a local authorized servicer to come to the home. Good luck.
Posted by The one and only vee on 2009-02-28:
I appreciate all the response. TY!
im not knocking the venting issue, but the lint was nowhre near the vent, it totally bybassed the the lint trap, the lint was under the tumblerer burnt near the heating element, and the hose that goes to the outside was clear, i actually got the vaccum and stuck it in there myself to check to make sure it wasnt clogged ,and had my husband go outside once dyer was running to check the flow of the air once dryer was up and running..I'd be glad if WHIRLPOOL would show as much concern this is what they sent as a reply : am sorry that you have had lint problems with your Whirlpool dryer.

The use and care guide does states you need to have your lint cleaned out once a every two years or as needed. The amount of lint that collects in your dryer, depends on how many clothes you dry. If you have a family you may need to have the lint cleaned out of your dryer more often after one year's use.

You are a valued Whirlpool customer and we apologize for any inconvenience and the problem you are experiencing.

We invite you to contact Whirlpool again either by calling (866) 698-2538 between 8:00am to 11:00pm EST weekdays or by emailing whenever the need arises.


Barb C.
Whirlpool Customer Loyalty Team
Whirlpool Customer eXperience Center

*If replying, please use Forward versus Reply or New as that will leave this message intact and will help us to respond faster.

What????? do I call WHIRLPOOL after my house burns down? If we're "lucky to make it, You've gotta be kidding me.PS.. I only have had my dyer for ONE YEAR DUH. ahhhh im fustrated

Posted by Ron in Huntley on 2009-03-22:
My neighbor's house in Huntley, IL caught fire last Friday, March 20th. He stated he thought the fire originated from their front load Whirlpool dryer. The dryer was 1-1/2 yrs old.
Posted by The one and only vee on 2009-03-23:
Iam so very sorry to hear about your friends house fire, i hope and pray that all made it out safely.I wouldnt be suprized at all if it was Whirlpools faulty dryer that caused a fire, i KNOW in my case it could have killed us all, if i had gone to bed and not smelled the burning lint, but will they take notice? blame? NOpe!I hope you have a fire marshal or an insurance investagator check into the cause of the fire,and get back to the fourum and let us know the out come, I hope all will be well with your friend and family and our thoughts and prayers are with them at this difficult time.
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Duet Washer And Dryer Set
Posted by Fquinn on 01/13/2008
OMAHA, NEVADA -- This duet whirlpool set is a poor excuse for a washer and dryer. My clothers are not white anymore they are all turning gray and they smell terrible. The dryer does not dry my towels and dishtowels after eighty minutes and this is a small load. I had 12 or more service men out to correct these problems and they don't know how to fix this problem on the washer and dryer where does a person go?

Whirlpool puts out junk and should be ashamed of themselves I want my money back so I can go out and buy a top loader washer where my clothes will be white again.
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Posted by qualityappliance on 2008-01-13:
It is true that front load washers will not clean as well as a top loader if your laundry is heavily soiled or stained, that is just the nature of the beast and is the trade off of using less water and energy.

The best way to keep your whites white is to use quite a bit of liquid chlorine bleach. If I have something that needs a little help, I add bleach through the soap portion of the dispenser after the wash cycle starts.

The smell is caused by soap residue left in the machine after the cycle is complete, causing mildew to develop.

Long dry times are usually an indication of a vent pipe restriction.

12 repair men? Apparently not a real technician in the bunch.
Posted by SilverWngs71 on 2008-01-13:
I recommend to keep the door open for about 15 minutes after the final wash load to let the unit air out. This will help when dealing with the odor. Also you can take a small rag and wipe out the gasket area to keep moisture from attaching itself to the gasket, causing the mildew. There is a new product by Whirlpool out called Affresh and it was made to help in cleaning the interior of the tub. Affresh.com is an area to read up on it.
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Good Products and Service
Posted by on 07/28/2002
CALIFORNIA -- Well, my baby just turned fourteen and that means that my Whirlpool Washer and Dryer are also 14 years old. I have to compliment Whirlpool on their excellent products and services. For 14 years I have washed and dryed approx. 25 loads of laundry a week. I have used my warranty service several times and have never paid an additional penny for repairs, and the servicemen are very nice and helpful.
I expect to purchase a new washer and dryer within the next few years, and will buy only Whirlpool products.
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Posted by Anonymous on 2002-07-29:
I sold white goods for 12 years and I would say Whirlpool is the best made washer next to Maytag (ge is good to). Since Maytags cost more, Whirlpool is the best made laundry for the money out there, and today- they may be just as good as Maytags. In fact, their dryers always were. Just my 3 cents.
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Musty Smell on clothes after washed and dried.
Posted by Glyndol6 on 08/06/2011

I've had my Whirlpool Duet Front Loading Washer/Steam Dryer for a little over a year, and almost from the first the clothes that come from dryer (not steam cycle) smell horribly musty -and almost with a too hot, or almost scorched scent, and I rarely use any cycle except the normal cycle on the dryer. There is a particularly unpleasant, almost dirty smell on clean towels and wash cloths immediately upon re-wetting for use. I always air dry my dirty towels if not washing immediately and never let them get soured before washing. I wash and dry 7 to 8 loads a week, rarely missing more then two days between doing laundry.

I clean my washer with Affresh regularly, and can detect no smell coming from either the washer or dryer when setting idle - only a hot (but not unpleasant) smell from the dryer immediately after use, and definitely from the clothes themselves after removal from the dryer. I've used Cheer HE, dryer sheets, Tide HE detergent and Snuggle Fabric Softener - all with the same results. I've tried using extra an rinse cycle just in case I'm using too much detergent. Our city water is clean and fresh and has no odor.

I wipe out the washer door seal frequently, and always leave the washer door open a couple of inches when it is setting idle. As I said, I cannot detect any odors in the washer, or the dryer.

I am thoroughly disgusted with this problem and wonder if other consumers are also experiencing the same.

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Posted by Venice09 on 2011-08-06:
Clean clothes shouldn't smell musty. Did you contact Whirlpool while the machines were under warranty?

Posted by At Your Service on 2011-08-07:
You seem to be using the unit a lot. You also seem to be rather savvy about the proper use.

When using the dryer, you may want to try adjusting the level of dryness. Too much moisture left in absorbent cloth, such as towels or wash cloths, may be one problem. Over-drying other forms of fabric can be the reason for the other.

If it's still within the first year, you should absolutely contact Whirlpool service to document the problem. If it's after the first year, but under a form of extended warranty, you should contact the warranty provider to do the same.

Overall I think Duets are pretty good units. I know people that have them and are reasonably pleased.

Let us know how things turn out.
Posted by Venice09 on 2011-08-07:
While At Your Service is trying to be Helpful, I think you should trust your instincts, OP. I'm sure you know if you are over drying or under drying your clothes. And even if that's the case, under no conditions should they smell horribly musty. I have always had a basic dryer and top loading washer, and the clothes have always smelled clean and fresh, never musty. There is definitely something wrong with your machines.
Posted by At Your Service on 2011-08-07:
I wasn't trying to say there was something wrong with the machine. There might be. I've found that the way you wash in a front load is different than with my older type of top load. Drying towels and such along with lighter, more non-absorbent kinds of fabric may cause the problem.

I was thinking that if you have a service call on them, and they're not under warranty, that may just be paying a person to come out and say they can't find anything wrong. If they are under warranty, I wouldn't blame the OP for calling someone out. At least the complaint would be documented.

Just my personal experience.
Posted by Venice09 on 2011-08-07:
I agree with At Your Service that you are savvy about the proper use of your washer and dryer, which indicates that there is something wrong with the machines. My guess is that internal mold is causing the smell, especially if it has gotten worse over time. I hope you reported this to Whirlpool before the warranty expired. If not, you're probably on your own. On the bright side, Whirlpool might have denied that something was wrong with the machines and done nothing to help you under the warranty.

Maybe Chris Polk will see your review and respond.
Posted by Seck on 2012-07-09:
I am having the same problem and I am very frustrated because this machine was not cheap at all! Clothes are not smelling or feeling clean and I also follow the instructions.
Posted by katie on 2013-09-04:
I have similar issues, I've heard we should drain the water from the front loading washers on numerous sites but my manual doesn't say anything about this?? Does anyone know of this problem or how to drain?
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Astoundingly Bad Quality
Posted by Rgdavis on 11/17/2007
We bought the top-of-the-line Whirlpool Duet washer and dryer three years ago for the front-load format, low-water usage, and expected longevity.

1) Dryer turns off before clothes were dry on automatic cycle. Warranty visit replaced parts. Marginal improvment.

2) Dryer turns off before clothes were dry. Warranty visit found no trouble. The problem continues to this day.

3) Dryer doesn't get hot. Authorized service visit replaced parts for $275.

4) Washer tub bangs sides on spin cycle and washer walks across the room regardless of load size. Authorized service visit proposed a $600 parts overhaul. I fixed it myself for $80 of parts. It was caused by poor engineering that omitted a lock washer and poor factory assembly leaving a nut loose.

5) Washer smells continuously. Whirlpool says to run a hot bleach cycle. It really requires a 6x/yr bleach scrubbing of the plastic collar folds in front of the drum to control some of the smell. Bacteria embeds in the plastic and the smell comes back quickly. Regardless, the first load of a day releases sewer gas into the room that is not improved by hot bleach loads.

6) Washer door handle plus dial knobs on both washer and dryer cracked off with gentle handling. The same poorly-designed replacement knob is $20 for $.02 worth of plastic.

Wife complains continuously. I'll never buy another Whirlpool anything.

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Posted by Anonymous on 2007-11-17:
Did your wife come with a warranty? Seems she needs to be replaced.
Posted by jktshff1 on 2007-11-17:
Times like that when I really appreciate being hard of hearing
Posted by Anonymous on 2007-11-17:
What did you say, jkt???
Posted by SilverWngs71 on 2007-11-18:
Problem # 5 has a remedy. It's called Affresh. www.affresh.com Have heard no complaints about it so far. Was made specifically for HE washers. Bleach only kills top layer of bacteria; however, Affresh gets under bacteria and cleans out the residue.
Posted by qualityappliance on 2007-11-24:
The original cause of the odor is from using too much soap. The soap residue keeps the bacteria in the washer after the cycle is complete, it then get imbeded in the rubber bellows. As for broken knobs, I've worked on probably 1000 of these units and maybe replaced 5 knobs total.
Posted by Mario The Great on 2007-12-01:
Kudos to Silver and Quality. I had no idea that just using bleach wouldn't solve the problem and that soap was the root of bacteria. Thanks for the info.
Posted by ChessStayPurseOn on 2008-03-11:
What nut was it that was loose? We have the same washer and dryer, and the nut on the back of the washer drum (that is used to attach the pulley to drum) was loose and then came off during spin, now the whole drum needs to be replaced. (40 days now and still not repaired, washer has only been used for eight loads of laundry.) Also, what lock washer?
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StarStarEmpty StarEmpty StarEmpty Star
New dryer VERY LOUD
Posted by Mj6583 on 10/10/2013
We purchased a Whirlpool dryer in June. The decibel level is over 80. The average decibel should be between 60-70. We have had 7 service men out and all have indicated the noise level is way above normal. Whirlpool refuses to replace the dryer since there is no mechanical replacement to fix the noise level. I will never buy or recommend a Whirlpool product.
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Posted by BigAl on 2013-10-11:
Apparently you have had imcompetent service men look at your dryer. It is very easy to determine where the excess noise is coming from.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Whirlpool Dryer Problems
Posted by Tlyon2 on 08/23/2013
We purchased a Whirlpool Dryer Model WED5500 in 2008. During the 2nd year, we started getting dark stain which looked like burn marks on our clothes, especially on shirt collars. We paid over $200 to have a Whirlpool registered technician repair the unit by replacing the gasket around the drum. This worked for a few months, then the problems started again. We've ruined countless articles of clothing, and Whirlpool will not rectify the problem. Rather they offer warranty programs that cost hundreds of dollars.

I would highly recommend against purchasing an appliance by Whirlpool. This has been a horrible experience in customer service with shoddy product quality.
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