Whirlpool Dryers

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Musty Smell on clothes after washed and dried.
Posted by on

I've had my Whirlpool Duet Front Loading Washer/Steam Dryer for a little over a year, and almost from the first the clothes that come from dryer (not steam cycle) smell horribly musty -and almost with a too hot, or almost scorched scent, and I rarely use any cycle except the normal cycle on the dryer. There is a particularly unpleasant, almost dirty smell on clean towels and wash cloths immediately upon re-wetting for use. I always air dry my dirty towels if not washing immediately and never let them get soured before washing. I wash and dry 7 to 8 loads a week, rarely missing more than two days between doing laundry.

I clean my washer with Affresh regularly, and can detect no smell coming from either the washer or dryer when setting idle - only a hot (but not unpleasant) smell from the dryer immediately after use, and definitely from the clothes themselves after removal from the dryer. I've used Cheer HE, dryer sheets, Tide HE detergent and Snuggle Fabric Softener - all with the same results. I've tried using extra an rinse cycle just in case I'm using too much detergent. Our city water is clean and fresh and has no odor.

I wipe out the washer door seal frequently, and always leave the washer door open a couple of inches when it is setting idle. As I said, I cannot detect any odors in the washer, or the dryer.

I am thoroughly disgusted with this problem and wonder if other consumers are also experiencing the same.

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Venice09 on 08/06/2011:
Clean clothes shouldn't smell musty. Did you contact Whirlpool while the machines were under warranty?

At Your Service on 08/07/2011:
You seem to be using the unit a lot. You also seem to be rather savvy about the proper use.

When using the dryer, you may want to try adjusting the level of dryness. Too much moisture left in absorbent cloth, such as towels or wash cloths, may be one problem. Over-drying other forms of fabric can be the reason for the other.

If it's still within the first year, you should absolutely contact Whirlpool service to document the problem. If it's after the first year, but under a form of extended warranty, you should contact the warranty provider to do the same.

Overall I think Duets are pretty good units. I know people that have them and are reasonably pleased.

Let us know how things turn out.
Venice09 on 08/07/2011:
While At Your Service is trying to be Helpful, I think you should trust your instincts, OP. I'm sure you know if you are over drying or under drying your clothes. And even if that's the case, under no conditions should they smell horribly musty. I have always had a basic dryer and top loading washer, and the clothes have always smelled clean and fresh, never musty. There is definitely something wrong with your machines.
At Your Service on 08/07/2011:
I wasn't trying to say there was something wrong with the machine. There might be. I've found that the way you wash in a front load is different than with my older type of top load. Drying towels and such along with lighter, more non-absorbent kinds of fabric may cause the problem.

I was thinking that if you have a service call on them, and they're not under warranty, that may just be paying a person to come out and say they can't find anything wrong. If they are under warranty, I wouldn't blame the OP for calling someone out. At least the complaint would be documented.

Just my personal experience.
Venice09 on 08/07/2011:
I agree with At Your Service that you are savvy about the proper use of your washer and dryer, which indicates that there is something wrong with the machines. My guess is that internal mold is causing the smell, especially if it has gotten worse over time. I hope you reported this to Whirlpool before the warranty expired. If not, you're probably on your own. On the bright side, Whirlpool might have denied that something was wrong with the machines and done nothing to help you under the warranty.

Maybe Chris Polk will see your review and respond.
Seck on 07/09/2012:
I am having the same problem and I am very frustrated because this machine was not cheap at all! Clothes are not smelling or feeling clean and I also follow the instructions.
katie on 09/04/2013:
I have similar issues, I've heard we should drain the water from the front loading washers on numerous sites but my manual doesn't say anything about this?? Does anyone know of this problem or how to drain?
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Whirlpool Duet Quality
Posted by on
I have a Duet series washer and dryer...I thought I'd post my experience here.

2007 - X-Mas..I bought a Duet washer and dryer for around $1,950 less rebates.
2008 - The washer motor died and it was replaced under warranty.
2009 - A good year because nothing broke.
2010 - The Dryer's inlet thermister and heater went out. I fixed it and they paid 1/2 of parts. (Thanks Stephanie)
2011 - It's April and the Dryer's control electronics went out. The dryer is currently dead.

So, I emailed and called Stephanie on 4/18 for help again - No reply. I emailed and called Stephanie again on 4/20 - No reply. I figured maybe she doesn't work there now or is on vacation so I sent an email in for assistance from anyone - No reply. So I called (866-640-7146 ) in to talk to someone...anyone for help. I went into the line of people waiting to talk to a rep....15 minutes later.....Keanna answered.....I told her my history of issues....I asked for Whirlpool to pay to fix my dryer this time....I was assured they could not do anything to help me (this took maybe 10 minutes)....I asked for a supervisor.....15 minutes later....Lisa comes on and I make the same request....she assures me as well that they could do nothing to help and that there was nobody else I could speak to.

No, I never purchased an extended warranty because I believe what Dennis posted - "The quality of your product and how you stand behind it should be your warranty, not an extended warranty". I should have taken the warning the first Whirlpool repairman told me when replacing the washer motor, for he said "They don't make these to last 15 years anymore. They make them to last half as long if that, and when they do break its cheaper to just buy new rather than have them repaired". Whatever happened to quality? I thought I was paying for it when I bought these.

Whirpool, if you what to make this right, then contact me. I'll post the results of how you handle this.
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trmn8r on 04/20/2011:
What you need to realize is that what the repair person told you applies to all manufacturers that are competitive with Whirlpool. This is the same for kitchen appliances, from what I hear.

I am guessing that the repair done in 2010 was not under warranty, and they did you a favor by subsidizing the repair.

I don't know who this Dennis person is, but an extended warranty is precisely what you need when favors run out.
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The worst appliance I have ever own. Don’t Buy (What a hunk of junk.)
Posted by on
The Worst Company Ever A & E Factory Service is  code for "someone who has no idea how to fix anything" I can think of NOTHING to recommend them.  MAKE sure that you avoid A & E Factory Service Oh, and if you search on their name, you will find links to numerous other complaints stemming back for YEARS. Unfortunately, I did not know this was who Brands Mart USA was sending to my house. If I could give them minus zero, I would IF YOU CAN POSSIBLY AVOID THEM, DO IT!!! I'm making sure to NEVER use A & E Factory Service / Brands Mart USA and / Whirlpool again. Whirlpool IS the WORST Customer/Repair Service and what a hunk of junk. The worst appliance I have ever own. Don’t Buy

From: "Whirlpool_Digital@whirlpool.com"
To: c
Sent: Fri, February 11, 2011 9:35:55 AM

Dear Mr. C:

I am sorry that you never received my messages. I have been working on your file, speaking to Brandsmart on what the delay was in your dryer being delivered.

I contacted Brandsmart again yesterday February 10, 2011 and they did advise it was out on the truck for delivery. I followed up today February 11, 2011 to confirm that you did receive your new dryer.

I apologize for the delay but our exchange process can take from ten to twenty-one business days for the consumer to receive it. I do understand it is a long time without an appliance.

Please let me know if you have any other questions.

Thank you,

Mandy C.

Reply to Mandy C. AT Whirlpool_Digital@whirlpool.com

Dear Mandy C.
Are you the same person who initially responded to me at my 3 cents .com? You are the first person that has E Mail me or call me back in responded to this matter. I am not going into full detail about my horrible experience with Whirlpool, A and E, and Brandsmart U. S. A. but it has taken over 3 months to take care of this problem. I want you to know at the end of the day my wife and I had no choice but to pay more money and change the appliance manufacturer brand. Upon delivery, the wire needed to be replaced again because it was not long enough and more money was laid out. No one did anything for me, accept caused me to pay more money and caused more frustration due to lack of care and consideration for me, as a customer.

I want you to know, my children are getting married and I WILL NOT be purchasing your companies junk in their new homes nor will I ever recommend your junk or the above companies.

Thanks for taking my money and wasting my time,
Luis C.
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Alain on 02/03/2011:
A couple of numbers you may find useful from a Whirlpool complaint yesterday: FTC help 877-382-4387 & Whirlpool's number (from Spiderman2 yesterday) 866-698-2538.
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Electric Clothes Dryer Hamper door Broken after a month of use !
Posted by on
NEBRASKA -- Dear Consumers,

I bought a set of laundry machine and electric dryer hamper door ( to make a match to the washer ) on Best Buy April 27th 2010. They delivered April 30th 2010. Installed in my laundry room. By the time I bought this dryer, I did not realized that the hamper door is an extrmeely incovenience to any dryer. It is difficult to reach clothes in the back. But I trusted the Whirpool design and regret deeply. Yesterday, my 10 year old child was trying to grab a sock in the back of this machine and the door just bended like PAPER !!!! The metal holding the door came out of the door. Whe I bought the set a month ago at Best Buy, ( anther comapny I do definitely do not recommend to do business ) I got 3 year extended warranty. so in my mind I though that they would cover to fix that. I toally dissatisfied with this dryer, but since I got it, I assumed my decision. Now, Best Buy sent me today what is called : GEEK SQUAD " . That is the most ridiculous service I have ever seen. They do not know what to do and cannot take any decision ! After half an hour outside my house discussing the matter with his manager at Kansas City ( Hey, I live in Lincoln ), the guy comes back and said the $ 100 I paid for extended warranty for Best buy did not cover the bended metal, and that I had to assume the out of pocket to fix the dryer. MY question : how much ? Answer : $ 450 !!!!!!!!!!!!!!!!!! That is after I paid a 3 year warranty to Best Buy ! And 1 year warranty to Whirpool included when I bought this paper machine .

Thinking that Whirpool would be more responsible for their production and provide a better consumer service, I called them. Talked to customer service that said : It was my fault that the door bended. And that the dryer did the function : drying !!!!!!!!!!!!!!!! My question. Great, how can I get clothes from all the way in if a door opens like a hamper and when I put a bit of pressure bends like a paper ?!

Result : They tell me to either buy a new dryer : I just spent $ 600 on this one a month ago or pay $ 450 for fix with the " BEST BUY GEEK SQUAD " .

I have a name for it : Bad product, bad consumer service, no accountability for the products you sell.

So for your information : Keep away from Whirpool. I already had two issues of bad attitude as company with them. Shoul have known better not to get the set from them, but sometimes takes a second lesson to learn. Go for my advise. Pay the $ 200 more and get a better brand, with better customer service, and accountability. A company that when you call, listens to you, and make sure they know what they are selling.

Another 3 cents : Be careful with extended warranties : They serve for nothing !!!!! Best buy ones are just a rip off in your pocket. When they sell something for you they say they cover everything the factory does not. That is LIE. They did not cover mine ! And when they say in their website they have a reasonable fee if the warranty does not cover the fix, please, do not believe. They wanted $ 450 to fix a dryer door !!!!! new one ! , he said that just to come to my home he charges $ 100, and $ 100 per hour. so, do you call that reasonable ? !

Again :

KEEP AWAY FROM WHIRPOOL MATERIAL. ELECTRIC DRYER MODEL WED 5300VW SUPER 7.0 CAPACITY 29' . The metal is extremely thin and will bend for anything .

Thank you for reading my opinion and hope I saved some $ 500 for someone !!

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biomajor on 06/10/2010:
I know you bought the dryer and extended warranty from Best Buy, but did you try calling Whirlpool and having one of their techs/repair persons come out and look at it? I haven't had any luck with Best Buy actually repairing anything with an extended warranty, but great results with the actual manufacturers during their warranty period
Taty24 on 06/11/2010:
That is the unfair part with the consumer . I called the Customer service at Whirlpool, 1800 253-1301. After almost one hour explaining that it is impossible that a metal bends like that while under a small pressure to get clothes inside the dryer, the customer service passed to their supervisor. I live in Lincoln. Supervisor David, was talking from Michigan and he did not even know or had a picture of what happened, he just said that it was not under warranty since it was not factory defect.!!! Again, if I have to crawl inside the drawer to get clothes and put small pressure on a hamper door because I cannot reach the clothes , and the hinges bends the metal, like a paper, what that means ? In my business experience I would say poor design, and product. And that is why Whirlpool is not providing a 3 year warranty anymore , just a year warranty. Because their product is getting more disposable even than before. That will force consumers to buy a new washer/dryer not every 5 to 10 years but every 3 years, since the material is so poor, will bend, break, engine will quit working, etc.. Again, the Energy efficiency they are selling is just pure mask. Pollution of disposible machines and cost of energy to recycle of materials will keep existing because companies like Whirlpool will not look at the consumer interest. But their stockholders interests. Result will be what we see today in oil spill and other tragedies for lack of accountability by these companies.
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Many problems with my Whirlpool Duet washer and dryer set
Posted by on
I bought my Whirlpool washer and dryer set in 2007. I've had many issues with it:

1. Within the first three months, we had a repair man out to the house three times because water kept letting loose out of the washer and flooding our floor. The problem was a bad seal. Mind you, three trips does not mean the seal actually went bad three times. The first time, the technician cleaned some items out of the trap and said it was my own fault the washer leaked because I was not checking pockets closely enough. The second time he came, he had the wrong part. Third time, he fixed it and I've not had the problem since.

2. I've also had a repair man out twice to find out why sometimes, when I start laundry, the fabric softener lets loose with the soap as the washer is filling. He told me I "overfill" the fabric softener cup and there was nothing he could do. I fill the cup below the line and I don't feel this should be happening.

3. The washer periodically "freezes" up and I have to pull the unit out (there is a dryer on top) and unplug it to reset it, plug it back in, and wrestle the unit back in.

4. For the first few months I owned the units, I could not figure out why I would find the dryer full of wet clothes, light on, with the door closed. Why wasn't it running? It turns out there is one door clamp at the 11:00 position that has to be specifically pushed on HARD to lock. The weight of the clothes against the door and the door not clicking shut all the way was resulting in the door being pushed open just enough to shut the dryer down and turn the light on inside. I now give the door one extra "bop" at that 11:00 spot and make sure I hear the "click" before I start the dryer.

5. My clothes are always a twisted mess at the end of the wash cycle. I have to untangle all of the pants before drying. I've lost two delicate shirts, washed on the DELICATE cycle to tangling and twisting.

6. There is a grey gasket between the door and the washer well. I have a gap of about half an inch between the two. I frequently find it full of socks, which are soaked with the fabric softener that was supposed to go into the load.

7. I don't think the detergent cups are well designed. The little one way to the back for bleach is a problem for me. It's hard to get to with a full bottle of bleach.

8. About half of the lint in a dryer load goes to the lint trap. The rest blows out the dryer vent and is in my flower garden in front of my house.

9. My clean laundry comes out of the dryer smelling like mildew. Since the day we got the washer / dryer set, my husband has complained that his clean towels stink.

Overall, my husband and I have been very unhappy with the quality of the units, considering they were at least $800 each. Our laundry area is designed for stackables only and we have 8 kids, so we needed something sturdy with a large capacity. Is front loading technology new and problematic? Or is it just Whirlpool?
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Whirlpool Electric Dryer WED8500BWO
Posted by on
Rating: 1/51
MADISON HEIGHTS, MICHIGAN -- I purchased a Whirlpool Washer, Dryer, Refrigerator from Home Depot in January, 2014. Refrigerator is on the second service call. Smelled burnt popcorn one day, took clothes out of dryer, discovered there were burn marks on them. Called service, they came out, said rubber on wheels are disintegrating. Ordered new wheels, said not to use dryer. Called Home Depot, said to call 1800-HomeDepot, who said to call Whirlpool. Whirlpool said we need to try new wheels and see how it goes. I am scared to use the dryer, afraid the house may burn down. They said they hope it won't and to call back if there is a problem after the new wheels are installed. good news, only need one more service call on frig, then they have to replace. However, the safety hazard is the dryer and I do not feel they care. Never again for Whirlpool, bad, bad company. Just cost us $4,000+ to discover this. Don't buy this product!!!
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Whirlpool Dryer Problems
Posted by on
Rating: 1/51
We purchased a Whirlpool Dryer Model WED5500 in 2008. During the 2nd year, we started getting dark stain which looked like burn marks on our clothes, especially on shirt collars. We paid over $200 to have a Whirlpool registered technician repair the unit by replacing the gasket around the drum. This worked for a few months, then the problems started again. We've ruined countless articles of clothing, and Whirlpool will not rectify the problem. Rather they offer warranty programs that cost hundreds of dollars.

I would highly recommend against purchasing an appliance by Whirlpool. This has been a horrible experience in customer service with shoddy product quality.
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Worst Purchase I Ever Made
Posted by on
Rating: 1/51
LOUISVILLE, KENTUCKY -- 2 1/2 years ago we purchased a Cabrio Washer and Dryer. Six visits from the repairman couldn't fix it so Lowe's let us returrn it and get a washer/dryer from the Bravos line. They are horrible. The washer vibrates and if my house weren't on a slab I'd fear for it going through the floor. The clothes are twisted and tangled in the washer. After using softener in the washer and dryer sheets in the dryer, I still have to iron most clothing. Calls to the company resulted in someone reading the manual to me. A woman from CEO Fettig's executive board finally responded to 2 set of letters written to about 5 of the company's execs assured me that all washers vibrate at times - even her own machine. I've been doing laundry for over 55 years and never had such horrible appliances and expensive too. I think the Maytag repairman retired because he was embarrasssed!
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trmn8r on 10/08/2012:
Sounds like an expensive pile of trash. Sorry you are going through this.
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Whirlpool charges way too much for repairs
Posted by on
Rating: 1/51
I purchased a Whirlpool dryer 2 years ago. It had a one year warranty. OK understood, no problem. Called customer service to get an estimate on repairs. Got 2 offers. First offer was $95.00 for them to come check the issue plus the cost of parts and labor. Second offer was $269.00 which would cover everything and include another 1 year service warranty. That's awfully close to the original purchase price of the dryer! One can find the part in question on-line at a reasonable price. I called a local business and they came out, fixed it, told me how to fix it myself(if I should decide too) in the future and charged me 147.00 total. They also told me that Whirlpool is aware of the problem with this particular dryer(which in my case was the timer). I want to know why they don't recall this product if they know about the problem? Consumers should not have to pay for repairs for a defective product Whirlpool is aware of! I do not recommend anyone purchasing this particular dryer from Whirlpool. I do recommend doing your research to find a better deal on service if you already own one of these dryers. I mean really, why pay almost as much for repairs as the purchase price of this dryer? Don't give Whirlpool more of your hard earned money.
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Worst Appliance I have ever owned!
Posted by on
I purchased a Whirlpool Duet Steam dryer from Sears.....worse appliance I have ever owned and paid with warranty 1217.00!!!! The door continually pops open. First time the repairman came out he said, Oh, that's normal, they all do that. It cannot be fixed, just a flaw in the product. Give it an extra hit on the top of the door and the side so it will stay shut. WHAT...are you believing that. To make it worse, that extra hit does not make any darn difference. It pops open constantly...impossible to dry a med to large load as it will pop open every 2 minutes. And to think Sears knew this was a BAD product and did not stir me in the direction of a better choice. POOR CUSTOMER SERVICE.
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Venice09 on 12/23/2011:
That's certainly a new one. And the repairman's solution is pathetic. Just when you think you've heard it all.

If "they all do that" as the repairman said, they should be recalled. How are you supposed to dry clothes if the door won't stay closed?

"And to think Sears knew this was a BAD product and did not stir me in the direction of a better choice."

This is what annoys people the most. When appliances continue to be sold with a known defect. Whirlpool and Sears have both let you down. It's a disgrace. If I paid that much money for a dryer and was told to hit it to keep the door shut, I'd hit more than that door! Look out roof!

Excellent review. It speaks volumes about quality and customer service.

trmn8r on 12/23/2011:
How absurd. They made a poorly designed piece of junk and now you are stuck with it.
At Your Service on 12/23/2011:
This is absolutely not normal of any Duet dryer. Thankfully, it sounds as if you're able to reproduce the problem with a high degree of regularity. This is always better from the standpoint of any service technician.

Personally, I wouldn't have been concerned if it was only happening on a rare occasion but, whereas you can easily recreate the problem, it shows that it is happening to a higher degree of regularity. No service technician, at that point, should claim such a problem is normal in any way; it is not. I would suggest contacting a different authorized Whirlpool service center, having a different technician come out to evaluate the issue. Please let us know what takes place.
Venice09 on 12/23/2011:
I wouldn't take the risk of having to pay for service by contacting another center, since the tech was confident in his evaluation.

The customer shouldn't have to recreate the problem to prove that the problem exists. A good tech would be able to comprehend the situation and work accordingly. Appliances don't malfunction on demand, and technicians aren't house guests. They can't exactly hang around waiting for something to happen or show up when something does.
2cent-er on 12/24/2011:
I think you got bad advice. obvisously this is not normal nor do "they all do this"... they will pop open if certain criteria aren't met. other than you making sure the door is fully shut[has two catch's]the prob is in the door area ie; not plumb,bad catch, gasket mis-formed,etc. if it's still under warranty, you can call any authorized Whirl' servicer. if under contract, request a different service co..the tech should be able to discern the problem-run a load just before they come-so dryers hot and problem presents ..a lot of times with an uninformed tech; they'll try to blow you off[blame the design-blame the victim] rather than just admitting they don't know, but, will try to find an answer for you..
Venice09 on 12/26/2011:
Uninformed nonsense?.. please be specific, At Your Service.

You have said in the past that if the customer calls a different service center, they will be responsible to pay for the call if a diagnosis was already made.

Of course, the tech in this case is either uninformed, lazy, or both. But that doesn't help the OP and probably cost Sears/Whirlpool a customer.
madconsumer on 12/26/2011:
best comments AYS!!!
WP2008 on 12/26/2011:
Hi my name is Kyle and I am a representative of Whirlpool. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Whirlpool.Digital@Whirlpool.com please include your full name, user name, physical address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on for our records. Thanks
At Your Service on 12/26/2011:
Thanks madconsumer!

And thank you Kyle for trying to assist. It is recognized and appreciated.
Old Timer on 12/26/2011:
Venice, always the voice of knowledge and reason on behalf of the consumer. Keep up the good work sticking up for the consumers against these terrible appliance dealers and their even worse service. Let the ill informed always take the side of the mega corporations.
Venice09 on 12/26/2011:
Thanks, Old Timer. I wish there was a better way to connect OPs with the company. Apparently Kyle has no way of contacting the author of this review, and the author has no way of knowing the company responded unless they come back and check, which doesn't seem to happen. Maybe a lot of problems could be resolved if the parties just had an easy way to communicate.
At Your Service on 12/27/2011:
Good to see you read it.

Thanks again Mad.
Robin on 01/10/2013:
My parrents have the same problem. How can we get this product recalled?
Sara on 08/06/2013:
We have the same problem. I am having to have my kids take turns standing by the dryer to push the door in every 2 minutes.
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