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Astoundingly Bad Quality
Posted by Rgdavis on 11/17/2007
We bought the top-of-the-line Whirlpool Duet washer and dryer three years ago for the front-load format, low-water usage, and expected longevity.

1) Dryer turns off before clothes were dry on automatic cycle. Warranty visit replaced parts. Marginal improvment.

2) Dryer turns off before clothes were dry. Warranty visit found no trouble. The problem continues to this day.

3) Dryer doesn't get hot. Authorized service visit replaced parts for $275.

4) Washer tub bangs sides on spin cycle and washer walks across the room regardless of load size. Authorized service visit proposed a $600 parts overhaul. I fixed it myself for $80 of parts. It was caused by poor engineering that omitted a lock washer and poor factory assembly leaving a nut loose.

5) Washer smells continuously. Whirlpool says to run a hot bleach cycle. It really requires a 6x/yr bleach scrubbing of the plastic collar folds in front of the drum to control some of the smell. Bacteria embeds in the plastic and the smell comes back quickly. Regardless, the first load of a day releases sewer gas into the room that is not improved by hot bleach loads.

6) Washer door handle plus dial knobs on both washer and dryer cracked off with gentle handling. The same poorly-designed replacement knob is $20 for $.02 worth of plastic.

Wife complains continuously. I'll never buy another Whirlpool anything.
     
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Posted by Anonymous on 2007-11-17:
Did your wife come with a warranty? Seems she needs to be replaced.
Posted by jktshff1 on 2007-11-17:
Times like that when I really appreciate being hard of hearing
Posted by Anonymous on 2007-11-17:
What did you say, jkt???
Posted by SilverWngs71 on 2007-11-18:
Problem # 5 has a remedy. It's called Affresh. www.affresh.com Have heard no complaints about it so far. Was made specifically for HE washers. Bleach only kills top layer of bacteria; however, Affresh gets under bacteria and cleans out the residue.
Posted by qualityappliance on 2007-11-24:
The original cause of the odor is from using too much soap. The soap residue keeps the bacteria in the washer after the cycle is complete, it then get imbeded in the rubber bellows. As for broken knobs, I've worked on probably 1000 of these units and maybe replaced 5 knobs total.
Posted by Mario The Great on 2007-12-01:
Kudos to Silver and Quality. I had no idea that just using bleach wouldn't solve the problem and that soap was the root of bacteria. Thanks for the info.
Posted by ChessStayPurseOn on 2008-03-11:
What nut was it that was loose? We have the same washer and dryer, and the nut on the back of the washer drum (that is used to attach the pulley to drum) was loose and then came off during spin, now the whole drum needs to be replaced. (40 days now and still not repaired, washer has only been used for eight loads of laundry.) Also, what lock washer?
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New Whirlpool Dryer
Posted by Brumar on 10/09/2007
For the record my family has been loyal Whirlpool consumers for ages. My mother always purchased Whirlpool appliances and my husband and I have done the same for the last 30 plus years. Our last washer and dryer set lasted for 14 years with minor repairs. It was with sadness that the washer died last summer (2006). At that time, we decided to purchase a whole new set. BIG mistake! Within two weeks I had someone out to do repairs. I was told that our venting system was too long (forget the fact that this dryer ducting system has worked great for years with no problem), but the heating element was replaced just in case. Still, it would take two hours at the highest temperature to dry an average load of towels. I contacted Lowe's, where the set was purchased, and they were great. They replaced the dryer. This replacement has worked some what better than the first one until the last couple of months. I am back up to an hour and a half to two hours to dry an average load of laundry (not just towels). Whirlpool has been absolutely awful when I have contacted them. Their customer service stinks and, apparently, they could really care less whether or not they lose customers, and this is one long term customers they have lost.

NEVER again will I purchase any Whirlpool appliance, whether it is their name brand or store brand. My electric bill is soaring because it takes so long to dry a load.

Next stop for me, a Better Business Bureau complaint!

     
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Posted by Anonymous on 2007-10-09:
The problem is your vent.Have a chimney sweep come out and clean the ducts.
Posted by Anonymous on 2007-10-09:
I agree with steve and would add to check the lint screen after every use.
Posted by jktshff1 on 2007-10-09:
Ours was drying slow.. I had to reroute the exhaust and clean it out. don't need to hire a sweep to do that.
Posted by Anonymous on 2007-10-09:
To get your ducts cleaned properly,call a professional
Posted by Anonymous on 2007-10-09:
I would clean my ducts more often but they fly away and it's hard to catch them.
Posted by jktshff1 on 2007-10-09:
super lol!
stevefsoc...it's a small piece of ductwork. $$$more for the cleaning than for a new piece.
Posted by Anonymous on 2007-10-09:
Not all applications are like that,some go up two stories,and out the roof.
Not everyone has a leaf blower to shove in the duct to clean it.

Ive seen clogged vents so bad,that the dryer was leaking water.
Posted by Anonymous on 2007-10-09:
Steve, what was it leaking water from?
Posted by Anonymous on 2007-10-09:
the vent line was so clogged with lint,the heat just circulated in the dryer causing condensation
Posted by jktshff1 on 2007-10-09:
stand corrected
Posted by echiasson on 2007-10-10:
I know exactly what you are going through! I am appalled by their apparent lack of concern for customer satisfaction. I too puchased a set from Whirlpool after asking several repair companies which was best on the market for durability and reliability to find out that my brand new drier wasn't working from the get go. Lovely! The element was replaced (drying was never the issue, it was the noise) and lo and behold, I am right back where we started. Same noise. Brother. If I could I would just tell the store to take them back to give me my money back and buy good old whatever.
Posted by brumar on 2007-10-11:
The vents have nothing to do with the issue. We have not only had them thoroughly cleaned out, but had a whole new venting system put in just to make sure. It's all to no avail. What it boils down to is a lousy product!

Posted by volgrad92 on 2007-11-12:
I have a whirlpool duet dryer and have experienced increased drying times. I noticed the lint screen is allowing lint to get past the screen. When I pull out the screen the lint is over the bottom portion of the felt on the lint screen. I dismantled the front of the dryer and found lint build-up in the blower and the rest of the system. You can check your lint screen by taking off the white plastic assembly (three screws) inside the dryer that is in front of the lint screen. On my dryer at the bottom of the lint screen when installed, there is a 1/4 inch gap. I think this is a design flaw in these dryers.
Posted by Carol P on 2007-12-24:
We have a new Kenmore that is probably manufactured by Whirlpool. My husband has had to take the back off twice to clean out the stuff that's gone past the lint screen. At first I blamed my daughter for taking out the screen while the dryer was in motion. But she hasn't done that since the first event, so I'm willing to betcha that we also have that gap. Dog and cat hair are the worst offenders. My husband is furious at having to disassmble the thing everytime it quits. Is there any way to correct this defect? We never had this problem with our 20+ year old dryer.
Posted by slc624 on 2008-01-19:
I have a Whirlpool dryer, model LEQ9508LW0 from Lowe's.

I have the same problem mentioned just above: lint on the back of the dryer screen and triple the normal drying time. I have a honeydo neighbor, and after we decided it must be the high-limit cutoff I ordered it and he replaced it. Still have the same problem, although at first I thought it was drying better, apparently the placebo effect.

We just took the back off for the third time and looked around the filter to blower area. The only thing we could find abnormal was a lot of lint on the blower blades, but nothing like an actual clog. It did confirm that there was lint in the post-filter area where it shouldn't be, still don't know why but I suspect it's as mentioned about the Duets above, a gap between the filter and the housing. This dryer isn't even two years old and I am exceptionally annoyed about this. I will spend more money next time and get one of the German brands - I'd rather spend it up front and get long-term reliable use out of it than wasting so many hours troubleshooting and poking around it, plus the money for both the parts and the honeydo neighbor!!
Posted by Norma1935 on 2008-09-09:
Use Solar Power.
Get a clothes line and save the enviroment.
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Whirlpool Duet Dryer Started My Clothes On Fire
Posted by Nicoli628 on 01/15/2010
Today I had the shock of my life, my Whirlpool dryer (about one year old) set the load of clothes in it on fire. I couldn't believe it, the dryer was turned off and had been turned off for almost two hours when the fire broke out. The clothes were destroyed and the towel at the bottom of the load was totally ruined with burn marks...I am not talking about small burn marks, the towel was burned through and several items of clothing on top of it was burned as well. My grandson has asthma and he was here and could not breath from the fumes and this thing was so hot it seared my throat and burned my eyes when I opened it. We had to take the clothes outside and hose them off to stop the fire as they were smoldering so badly. I have pictures of the clothing and someone will be out to look at the dryer tomorrow but I do not care, it is out of here. I will not put my family in danger with this fire hazard again, it is gone tomorrow..period. Please be aware this machine is a total fire hazard and I just am very thankful I was here when the fire started or I may not have a home tonight.

     
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Posted by Anonymous on 2010-01-15:
Yikes! Id definitely email whirlpool, and attatch some pictures and explain what happened and demand compensation.
Posted by old fart on 2010-01-15:
I hope you have insurance...
Posted by CrazyRedHead on 2010-01-16:
When was the last time you cleaned the dryer out. I just cleaned my front loader out and it had more lint in it than I ever got off of the screen, and mine is a little older than a year. I had to remove the screws to where my lint screen goes in and found enough lint inside to make several body pillows. I also changed the lint hose going outside occasionally to. Lint can be dangerous and has caused many a fire. This was explained to my by my fire department and the man of my dryer. Our FD said that that is the biggest cause of dryer fires that they see.
Posted by Nohandle on 2010-01-16:
Your dryer had been turned off for two hours before the fire broke out? I gather it had been properly vented at the time of installation. Stories like this really spook me and for that reason I never leave my home with an appliance running.

Excellent advice Crazy.
Posted by PepperElf on 2010-01-16:
yeah i never leave home with appliances running either.

well my apartment that is

well unless you count taking the trash out

well unless you count the coffee pot cos it's always plugged in



(eh i've been watching too much doctor who...)
Posted by old fart on 2010-01-16:
Dryer sheet residue will also cause a problem.
We only use liquid fabric softener as a result of what happened to our dryer, ( a coating of burned residue) on the inside of the cabinet!
Posted by Nohandle on 2010-01-16:
LOL Pepper. I certainly don't unplug all appliances when I'm not home but learned my lesson once when I put a dish in the oven to bake and walked over to the neighbor's home. I was gone a very short while and as I walked into the kitchen the element in the oven caught fire. It made a believer out of me.
Posted by PepperElf on 2010-01-16:
yeah i don't leave the oven baking etc.

well i have at times left a crock pot on, but to be honest i don't like doing that either.

well it doesn't matter at the moment though cos i don't have a crock pot here, that was at my boyfriend's old place.

well... i have been guilty of leaving a candle burning though. was pretty worried on the drive home from college, but all was well. and i made sure i didn't do THAT again
Posted by jojo2206 on 2010-08-10:
My Whirlpool Duet dryer has started on fire 2x's now. The first time the vent hose that goes up into my attic & roof was a bit clogged so that was my fault - although I clean the lint trap every single time I used the dryer. This last time it's the dryer! I clean the lint trap with every single wash - and clean the hose every 3 months! The lint goes through the trap and into the dryer around the drum where it collects, overheats and starts a fire! I will never get another dryer from Whirlpool again!
Posted by forcryeye on 2010-12-02:
My whirlpool duet dryer (which was only about a year old) burned my house down in March of 2009. It was not due to lint build up, but a manufacturer defect. My insurance company is currently in a lawsuit with Whirlpool.
Posted by Reef on 2013-05-04:
Came home last night after was gone for four hours. My whirpool dryer was on fire. Dryer was off when we left the house ,was able to umplug it and pull it outside the house ..few mire minutes it would have burned all my house.i guess we are lucky this time to loose just the. Clothes and the dryer itself unstead of the house
Posted by naye on 2013-05-17:
My whirlpool dryer about 2 years old caught fire yesterday. The dryer had been off since the night before. My husband opened the dryer door and flames were shooting from inside the dryer. The dryer burned extensively and caused damage to the washer sitting next to it, all the laudry inside it and several items sitting around it. This was not caused by lint build up as this is checked regularly to avoid something like this from happening. The washer is salvagable but I will not be replacing that dryer with the same make.
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Washer and Dryer Eating my Clothes & they don't do ANYTHING!
Posted by Alib1999 on 04/06/2010
MICHIGAN -- OK, So we have 3 month old washer and dryers that we purchased, and about a month ago the washer "ate" my sons shirt. I never seemed to be able to call during the "correct hours" and I finally did so today as I was off work (we are on the West Coast). The washer ATE my husbands best work dress shirt and now 2 of my sons shirts...and I am furious! I called them at Whirlpool and they do NOTHING! I think they should at least give replacement value to the items! All the woman did was kept repeating my name saying that they don't do anything about it...and if I read my warranty...blah, blah, blah...so we spent a fortune on these machines thinking we would have them for many years to come, and now they have cost us the insane price we paid, and 3 shirts...and now a day off work to meet them on Friday to see why this is happening in both the washer and dryer! Oh, did I mention that she told me that she has had this complaint already with a few other customers...I NEVER saw this on line when we were researching these machines! I would NEVER buy WHirlpool again! I think they should do way more for you when you spend that kind of money on a washer and dryer! Or...if you spend anything on a new appliance! Just poor service! And, poooooooor attitude!
     
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Posted by Kay Sandler on 2013-05-28:
We stayed at the Hyatt Highlands Inn. We did laundry on site and the Duet dryer ruined 2 shirts. Hyatt did nothing. We are buying a new washer and dryer next week and had decided on Whirlpool. Now we will go with LG.
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Duet Washer And Dryer Set
Posted by Fquinn on 01/13/2008
OMAHA, NEVADA -- This duet whirlpool set is a poor excuse for a washer and dryer. My clothers are not white anymore they are all turning gray and they smell terrible. The dryer does not dry my towels and dishtowels after eighty minutes and this is a small load. I had 12 or more service men out to correct these problems and they don't know how to fix this problem on the washer and dryer where does a person go?

Whirlpool puts out junk and should be ashamed of themselves I want my money back so I can go out and buy a top loader washer where my clothes will be white again.
     
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Posted by qualityappliance on 2008-01-13:
It is true that front load washers will not clean as well as a top loader if your laundry is heavily soiled or stained, that is just the nature of the beast and is the trade off of using less water and energy.

The best way to keep your whites white is to use quite a bit of liquid chlorine bleach. If I have something that needs a little help, I add bleach through the soap portion of the dispenser after the wash cycle starts.

The smell is caused by soap residue left in the machine after the cycle is complete, causing mildew to develop.

Long dry times are usually an indication of a vent pipe restriction.

12 repair men? Apparently not a real technician in the bunch.
Posted by SilverWngs71 on 2008-01-13:
I recommend to keep the door open for about 15 minutes after the final wash load to let the unit air out. This will help when dealing with the odor. Also you can take a small rag and wipe out the gasket area to keep moisture from attaching itself to the gasket, causing the mildew. There is a new product by Whirlpool out called Affresh and it was made to help in cleaning the interior of the tub. Affresh.com is an area to read up on it.
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Good Products and Service
Posted by on 07/28/2002
CALIFORNIA -- Well, my baby just turned fourteen and that means that my Whirlpool Washer and Dryer are also 14 years old. I have to compliment Whirlpool on their excellent products and services. For 14 years I have washed and dryed approx. 25 loads of laundry a week. I have used my warranty service several times and have never paid an additional penny for repairs, and the servicemen are very nice and helpful.
I expect to purchase a new washer and dryer within the next few years, and will buy only Whirlpool products.
     
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Posted by Anonymous on 2002-07-29:
I sold white goods for 12 years and I would say Whirlpool is the best made washer next to Maytag (ge is good to). Since Maytags cost more, Whirlpool is the best made laundry for the money out there, and today- they may be just as good as Maytags. In fact, their dryers always were. Just my 3 cents.
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New dryer VERY LOUD
Posted by Mj6583 on 10/10/2013
We purchased a Whirlpool dryer in June. The decibel level is over 80. The average decibel should be between 60-70. We have had 7 service men out and all have indicated the noise level is way above normal. Whirlpool refuses to replace the dryer since there is no mechanical replacement to fix the noise level. I will never buy or recommend a Whirlpool product.
     
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Posted by BigAl on 2013-10-11:
Apparently you have had imcompetent service men look at your dryer. It is very easy to determine where the excess noise is coming from.
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Whirlpool Dryer Problems
Posted by Tlyon2 on 08/23/2013
We purchased a Whirlpool Dryer Model WED5500 in 2008. During the 2nd year, we started getting dark stain which looked like burn marks on our clothes, especially on shirt collars. We paid over $200 to have a Whirlpool registered technician repair the unit by replacing the gasket around the drum. This worked for a few months, then the problems started again. We've ruined countless articles of clothing, and Whirlpool will not rectify the problem. Rather they offer warranty programs that cost hundreds of dollars.

I would highly recommend against purchasing an appliance by Whirlpool. This has been a horrible experience in customer service with shoddy product quality.
     
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Whirlpool Duet Damaging Clothes
Posted by Jsad916 on 06/25/2013
Experiencing the same issue with the torn clothes. Just put a call in for service today. Unit was purchased in April 2012 just past mfr warranty period. Purchased extended plan will repost my experience after service call with any resulting info.
     
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Dryer Fire
Posted by Sandy212221 on 01/23/2013
COURTLAND, ALABAMA -- I was awaking last night by my smoke alarms going off. My house was full of smoke. We were able to determine it was the clothes dryer and remove it from the house. I had removed a gown from the dryer 1 and 1/2s earlier. I did not remove the other clothes. I did not smell or see anything at that time. Dryer was off, door was closed so light was off. I clean lint filter after each use. Dryer less than 3 years old.

Just be aware that this can happen and be safe.
     
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Posted by clutzycook on 2013-01-23:
Have you checked the pipes that channel the air from your dryer out of the house? That can get clogged with lint and could set it afire as well.
Posted by At Your Service on 2013-01-24:
Clutzy has a good suggestion. This can commonly be caused by blockage within the vent system. Clean out the entire vent system from the outside in.
Posted by sandy212221 on 2013-02-28:
Dryer has a built in control that will shut it off if it gets to hot for any reason and it was working. Whirlpool sent a service man out to check everything. No lint buildup, no electrical problems, plug and breakerbox fine. They could find no reason for fire. The fire was the clothes inside of dryer. There was nothing flammable ever put in dryer. WHIRLPOOL REPLACED DRYER even thou it was out of warranty
Posted by Nohandle on 2013-03-01:
I had a co-worker who previously worked in insurance. She told me the #1 cause of house fires at that time were clothes dryers catching on fire. It really gives me a warm cozy feeling thinking about it. I never leave my dryer on at night or when I leave my home. In addition, I remove my clothes after drying and leave the door open until the dryer has cooled.

I really don't know about some of our appliances now. We've all heard stories of appliances suddenly turning themselves on due to the electronics. This also happens sometimes in the middle of a thunderstorm w/lightning. I don't pretend to understand all of this but it spooks me.
Posted by PHILIP on 2013-09-27:
MY WHILRPOOL CAUGHT FIRE
Posted by Johnson on 2014-01-07:
We rarely left our dryer on when we were not home. We lost our home to a dryer fire on my daughters birthday, Valentines Day 2013. Luckily no one was home. My husband had come home for lunch to do a load of clothes so we could go celebrate her birthday rather than doing laundry that evening. There was a malfunction with switch that was to cut the dryer off if it got to hot. Whirlpool brand but of course could happen to any brand I guess.
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