Whirlpool Refrigerators Consumer Reviews - Page 4

I bought a Whirlpool a few months ago. It makes a continual obnoxious sound. I can hear it from my bedroom late at night. Doesn't the manufacturer perform any QA testing before release of the product?

SAN BRUNO, CALIFORNIA -- I bought a new Whirlpool refrigerator model #WRT519SZDW in 2016. It leaks water out of the top freezer door. After 5 service appointments and a door replacement it still leaks. They are ordering another freezer door instead of replacing unit. Their "customer experience" telephone help line is useless. Passing customers from one department to another with 1 hour wait times. This is one evil company, beware.

SAN RAFAEL, CALIFORNIA -- The worse product I have ever purchased. We've had it three months and the frozen food drawer has already had to be glued back because ice was forming inside. In addition, the light in the refrigerator section flashes a patchy yellow mustard stain color on some of the white plastic, which makes the inside always appear dirty. Repairman says there is nothing he can do about it.

KIRKLAND, WASHINGTON -- Purchased side-by-side built-in refrigerator in 2009 for $8,500. Fridge broke 4 weeks ago, causing $100 in spoiled food. Whirlpool has one authorized company in Seattle region who did not have the required part because Whirlpool stopped making the part. No date on when the new part will be shipped and installed. We have been without a fridge for more than 4 weeks.

Please beware of purchasing the Maytag 29 cubic foot French door model with dual condensers - model number MFT2976AEMOO. I purchased mine at the end of October last year and have spent close to a month already trying to have the condensers repaired and sealed. Currently, my freezer does not function at all and I am on my second set of repairs. Whirlpool refuses to replace the product. Purchase this product at your own peril!

BENTON HARBOR, MICHIGAN -- GX2SHBXVY - This is a 22 cu. ft. bottom freezer, french door refrigerator. It has adequate space and the finish is not as flimsy as some other makes and models. It was actually a replacement that Whirlpool furnished because the crisper drawers on their model WRF560SFYM kept falling off the drawer guides, clearly a design fault.

The problem with this appliance is that it makes a high-pitched whistling noise which is extremely annoying. A technician examined the fridge and said that this noise is normal. I have found another consumer who had exactly the same problem with a similar Whirlpool Gold model and received the very same reply from Whirlpool.

If this is normal, I am a monkey's uncle. Ridiculous! I am a very senior citizen and have heard plenty of fridges and air conditioners with compressors. Any product which makes such a disturbing noise is defective. Better admit it Whirlpool!

BENTON HARBOR, MICHIGAN -- Whirlpool Refrigerator - Surfacing Rust through vinyl exterior finish. In 1999 we purchased a Whirlpool Refrigerator Model ET18PKXGW01 with top freezer. The finish on the exterior surfaces is a plastic or vinyl coating. By 2003 we began to see pinhole size rust spots appearing. By 2006 there were large patches of rust appearing through the finish.

Whirlpool's only comment was the product was out of warranty. Our 3 year old Kenmore clothes washer just died and the Sears "service call" was going to be $125.00 to walk in the door. Out the door that item went. Whirlpool makes Kenmore and now owns Maytag. See Consumer Report's site: ** Having a problem with Whirlpool or related product? Suggest you just write it off as a difficult and expensive lesson learned and move on with your life. Don't expect QUALITY from a low end product line.

BENTON HARBOR, MICHIGAN -- Bought Whirlpool Refrigerator in end of Nov 2013. Had problems with the door sweating when I turned air conditioner off. They replaced the door. The seal still sweats a little bit, but now there was a solenoid that leaked under the refrigerator, whenever you called for ice or water in the door it sprayed water under the frig. It wet the whole underside of the refrigerator, my carpeting in the other room and one of my kitchen cabinets is ruined.

I am worried about the underside of the frig rusting. Called Whirlpool asked about an extended warranty or a replacement, they will do nothing but replace the bad parts. This $2000 refrigerator is a real piece of junk. Am so worried about it rusting out after the one year warranty. Will never buy a Whirlpool appliance again.

WESLEY CHAPEL, FLORIDA -- We purchased a Whirlpool refrigerator, stove, and dish washer. Even though we have never had appliance issues, we went ahead and bought the extended 5 year warranty. We purchased all 3 appliances due to a rebate Whirlpool offered. We filled out the forms mailed them in and nothing. Called Whirlpool about rebate, got runaround and eventually just forgot about it only to have our 7 month 1800.00 refrigerator to stop working.

Called Whirlpool and yet not to my surprise, we treated extremely poorly. The woman said we had our fridge for 2 years. I replied impossible I have the receipt. Then I added we also purchased the extended coverage. She quickly let me know I would need to fax her a copy or we would have to pay out of pocket.

Livid with that response, I then phoned Famous Tate where I actually made my purchase. ** the manager was extremely concerned and made every effort to get a repair tech out that same day. Diagnosis unrepairable. Again, I called Famous Tate, he said he is waiting to hear from Whirlpool. He said he would replace our fridge but sometimes Whirlpool does it directly.

I then called Whirlpool and I was told someone would call me in 24-72 hours and they are closed on weekends. Sooooo that means my family of 5 is without a fridge for several days. I felt that was unacceptable! I was passed through many Whirlpool associates voicing my thoughts on their policy of thinking it was OK to dismiss our family needs of a refrigerator. Who can possible be without a fridge for that many days.

The most upsetting part is they actually believed it was good customer service. The final representative ** said "unfortunately you will have to wait" Throughout this entire process ** with Famous Tate did everything he could to stand behind the product he sold only to have Whirlpool not carry their responsibility for the product they made. Would never purchase another Whirlpool product or recommend them.

I purchased a KitchenAid (made by Whirlpool) refrigerator in July 2013 for $2600, French door, freezer on the bottom; water and ice in the door. Began having water leak out of the ice maker and frost on the back of the fridge in September. Called Whirlpool. They told me they know it's a problem but couldn't do anything until Oct. Wiped up water everyday!! Called back on October 9th, sent a service repairman out. Replaced a gasket. Next day, water leaking again. Called for service - left me a note they ordered a part. Called back to service twice, part on order.

On 11/2, the refrigerator and stopped cooling and motor ran constantly with a loud hum. Called Whirlpool on 11/4 was told part was on back order until December 15th!!! They would get me a part within two days or I would get a new fridge. Called them back on 11/7 and lady out of office; left a voicemail. She sent me an email on 11/9 saying the part was being FedEx'd to me and I should have it 11/10 or 11/11. No part. Called back to Whirlpool - new service person. She referred my file to another department and they would call 24-48 hours with a delivery for my new fridge. Asked that they call my cell.

Indeed, they called this morning (9/12) while I was at work, left a message to call. Called back, yet another service person. She ordered my frdige which would be delivered in 10-12 business days!!! Day 12 is Thanksgiving so they cannot guarantee I will get it before Thanksgiving???? WHAT?? I've been going around and around with them since September and now I may not even have a refrigerator by Thanksgiving?? Worst customer service I have had in my life. I will never, ever buy any product made by Whirlpool.