Worst Product and Customer Service EVER!
CORPORATION, MICHIGAN -- Please read if youÃ¢ÂÂre thinking about buying from Whirpool
The Whirpool front loading washing machineÃ¢ÂÂ¦hmmmÃ¢ÂÂ¦where do I startÃ¢ÂÂ¦oh, yeah, itÃ¢ÂÂs a colossal piece of garbage. Four years ago my wife and I went shopping for a washer and dryer. We looked at quite a few, and then we came across the Whirlpool front loading washerÃ¢ÂÂ¦ahhh, the wave of the future. The end all solution to your washing needs. The best the market has to offer, and at over $1100, they should be. The salesman completely sold us on why we should spend a little extra for such a superior product. I thought, Ã¢ÂÂI work hard,Ã¢ÂÂ I donÃ¢ÂÂt make a ton of money, but this sounds like a long term, worthwhile investment. Wrap it up, the Washer and dryer combo. Fast forwardÃ¢ÂÂ¦4 years laterÃ¢ÂÂ¦Ã¢ÂÂWhatÃ¢ÂÂs that awful clunking sound the washer is making. Oh, itÃ¢ÂÂs the drum. Maybe itÃ¢ÂÂs off center. I open it up to find that the spider arm is brokenÃ¢ÂÂ¦Ã¢ÂÂIsnÃ¢ÂÂt it only 4 years old?Ã¢ÂÂ Surely they Whirpool will fix this at no charge to the consumer, because as I was told 4 years ago, Ã¢ÂÂThis is the best technology.Ã¢ÂÂ Now mind you, itÃ¢ÂÂs just my wife and me. She doesnÃ¢ÂÂt have to do laundry for 50 people, or even 4 for that matter.
Calling WhirlpoolÃ¢ÂÂ¦ring, ring ringÃ¢ÂÂ¦Ã¢ÂÂHello, this is WhirpoolÃ¢ÂÂÃ¢ÂÂ¦I explain to them what the problem is, and that we have only had this magnificent piece of gold for 4 years, what can you do for meÃ¢ÂÂ¦Sorry sir, the machine is only warranted for a year, youÃ¢ÂÂll have to buy the $350 part to fix it (reading between the lines Ã¢ÂÂYour screwed sucker, thanks for the cash)Ã¢ÂÂ¦Really, youÃ¢ÂÂre telling me that I spent almost $2000 of my very hard earned money for a washer and dryer set, and after only 4 years of use, you will not fix it. Allow me to paraphrase the reply in laymenÃ¢ÂÂs termsÃ¢ÂÂ¦Nope, your SOL, and thanks for the green.
Here is my thoughts on WhirpoolÃ¢ÂÂ¦they are one of the worst companies out there for customer service. The front loading washing machine is a horrible product that should be pulled off the market and never sold again. My experience with this company will never happen again, because I will NEVER EVER buy another one of their products. So please, before you think about giving them your business by buying a front loading washing machine, think againÃ¢ÂÂ¦and remember thisÃ¢ÂÂ¦I now have an $1100 paper weight.