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Whirlpool Washing Machines Consumer Reviews

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Washer Is Horrible and Nothing Done About It!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OHIO -- Purchased top loader; low agitator Whirlpool washer in Feb of 2018. It's the worst machine I have ever purchased! I've given it a year and ready to take my losses and buy another brand! Today I washed one set of sheets in it, which took 1 hr and 27 minutes and one of the sheets had a 12 x 12 dry space on it when the cycle was finished! Ridiculous! I read other reviews stating the same problems and called customer service today. They said they couldn't do anything about it because there was no recall for my serial number. The machine is junk! I have numerous pictures to back up my claim!

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Refuse to replace washer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW WINDSOR, NEW YORK -- My washer broke on September 7. It is now October 10 and it is still not fixed. Every time they put in a new part another part would break, so they have to order the part, put you on the schedule. I have been at the laundromat at least 4 times a week at 20.00 every time. Whirlpool refuses to compensate me for my time off of work and all the money I spent at the laundromat. I could have bought a new washer. If they cannot fix it for the third time, according to my service contract, I will 75% of the value of the purchase price, which will probably amount to a whole lot of nothing.

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Does Not Honor Warranty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BENTON, MICHIGAN -- I have a Whirlpool manufactured (Kenmore Elite) front load washer. Its spyder arm failed. The inner tub comes with a lifetime warranty. The spyder arm is integral to to the inner tub and Whirlpool does not even sell it separately; you can only buy the entire inner tub and spyder arm as one part. Talked with a rude Whirlpool representative, who overtalked me constantly. She claims the lifetime warranty applies only to the inner part of the inner tub, and not the outer part or the spyder arm. Therefore, a broken spyder arm is not covered. To me it sounds like a tire manufacturer claiming their lifetime warranty only applies to the inner part of the tire, and not the entire tire. What the heck kind of warranty is this?

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Whirlpool
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ILLINOIS -- I purchased a Whirlpool Cabrio washer in July of 2018. The product began to fail as it would not fill and would stop mid-cycle. I have been trying for the last 2 days to contact Whirlpool with no success. Unfortunately, I read the previous reviews about this company a little too late. But back to my experience trying to contact Whirlpool. They sent me through several prompts only to be placed on hold for an indefinite amount of time. It appears as though this company has no interest and honoring their manufacturer warranty. Their website is completely useless. Needless to say, I will never purchase another Whirlpool product.

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Maytag Bravo
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MASSACHUSETTS -- I have NEVER owned an appliance that turned out to be a COMPLETE FAILURE like the Maytag Bravo washer. There should be a class action taken against any company that rips off consumers with a product that is nothing more than an overpriced piece of garbage.

I am telling everyone I know how poorly this washing machine works so they will not be taken like the rest of us poor suckers who thought we were buying a machine that would clean our clothing. You might as well fill a bucket with water and detergent and slosh your clothes around in it once or twice then wring them out and dry because you'll get the same smelly clothes as you end up with after washing them in the Maytag Bravo.

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Washing Machine
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY -- I purchased a washing machine and an additional extended 5 year warranty from Lowe's 5 months back. Total cost 1,100.00. Machine arrived in need of repair. Not cleaning clothes and as loud as a low flying military jet. Repair tech. was sent out in approx. 2 weeks. The problem was a broken drum (not sure but he handed me a broken part.)

It's now 35 days later and I still have a broken washer. Lowe's customer care offered me coupons for the laundry mat. They actually had me in tears. Whirpool said the part was back ordered and could not tell me how much longer. Still waiting for a call from the technician. So I have spent 1,100.00 on a new Whirpool from Lowe's recently that does not work. They refuse to replace it and over a month later have not fixed it. RUN FROM WHIRPOOL AND LOWE'S. Their practices should be illegal.

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Whirlpool Washer And Double Oven
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN DIEGO, CALIFORNIA -- We bought a Whirlpool double oven with the extended warranty from San Diego Pacific Sales. We bought our Whirlpool top loading washer with the extended warranty from Home Depot. We have had problems with both of these appliances from the day they were installed.

The washer does not clean clothes. It leaves residue on everything. Especially noticeable on dark clothes. Yes, we use only HE soap and I clean the washer with the recommended product at least every 3 weeks. Nothing helps. As far as the double oven goes - we have had service technicians out 12 times to try and fix the oven. It will not hold a consistent temperature. Set it at 350 degrees and it will often go up to 500 degrees. I have not been able to bake anything without it burning in almost 2 years now.

The last technician that was here 2 weeks ago told me there was nothing wrong with the ovens. I wanted to strangle him! Anything I try to bake is burned on the sides and bottom and still raw in the center. The technician told me that eventually I would give up and go buy another oven! I probably will and I can guarantee you I will never ever buy another Whirlpool product! They are junk!

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Washer Spins Loudly, Can Not Be Fixed, Replacing the Part Will Cost More Than the Washer Only 4 Yrs Old!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FAIRFAX, VIRGINIA -- I replaced my washer with a Whirlpool Cabrio 4 yrs ago, the washer is one of the new appliances environmental friendly, I thought. This washer leaves the clothes dirty, the design of the lid of horrendous, anything you place on top of the washer will slide off; the lid is slanted and everything slides off as the washer spins and washes. Designers and engineers never thought of the vibration doing this! A year ago the washer started making an extremely loud noise when it spinned so we call a repairman.

He diagnosed the problem as a bad clutch that would cost more to repair than the original cost of the appliance! Do not buy washers that have the low agitator, they do not wash well! The repairman said that the best washers are the ones that have the tall agitators in the middle of the tub! No more Whirlpool appliances in my house!

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Whirlpool washer wfw9150ww00
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ERIE, PENNSYLVANIA -- I ^bought Whirlpool washer wfw9150ww00 2 years ago in June. It is a front load washer which I never had before. I ^bought HE detergent because that is what I was ^told to buy. The first month or two ^were OK but it took a long long time to wash - 2 1/2 hours to be exact and just didn't seem right, but I never had a frontload. I called Fullerton and they ^said that is normal with front loads - energy efficient etc etc. OK. A few months later I called cause it really seemed weird that ^there was still a leak and it sounded a little louder which fullerton didn't seem to think was an issue either. ^Said to check front door, things get caught in front door and can be leak etc etc.^

I called or stopped down beginning of June last year. ^Said same thing, something probably in door, check door - OK. Nothing ^there, still a leak. I ^said it "just doesn't seem right". ^Said "well front loads are a little different". I went back last week of June last year and ^said it just really isn't right. They "^said we will send someone out but you aren't in warranty". I ^said "I talked to you before the warranty expired" and they ^said "well, that's natural for it to be a little louder and take a longer wash cycle. ^Its a front loader but now you aren't in warranty".

So just lived with it cause they kept saying it was 'normal' and it did wash clothes but sounded louder and louder and everyone that heard it said it sounded like a jet plane. I had workers over a couple weeks ago while I happened to be doing laundry. They said they used to work Best Buy and it sounded like bearing - don't know what bearing is but he said that people that installed it should have caught that and it had to be a bad machine. I said "I have ALWAYS had Whirlpool appliances and was loyal to them." They said its a lemon and should have seen this when they installed it and it had to be a bad machine to begin with.

OK, called fullerton Tuesday and they said out of warranty - won't do anything but they did come and checked it this morning and drums are bad bearing and 2 other things! I said how can that be when it is 2 years old??? I called Whirlpool yesterday and they basically said they don't stand by their product and couldn't care less that I've been a loyal customer for 20 years and I'm out of warranty and that was that. I said "you won't stand by your product when it is a damaged unit to begin with and it is only 2 years old??".

Fullerton called Whirlpool this morning and Whirlpool said they would replace parts of 815.00 but it would cost me 320.00 to fix and take 2 weeks??? Um - I paid 700.00 for the washer, why don't they just replace it?? Why are they paying 815.00 for parts and making me wait 2 weeks to get this bad unit repaired and making me pay half of the cost of a new washer to do so???

So now I have to either pay 320.00 to get a washer repaired that may not work again??? and wait 2 weeks to do laundry when I bought a brand new washer 2 years ago expecting it to last more than 2 years! Shame on you Whirlpool!!! I used to talk and talk about how wonderful your appliances were and was loyal for 20 years as was my mother - your products used to last and you used to care about your customer service.

It would make more sense to replace the washer with another one and also save yourselves money and me money and aggravation - I stuck with this machine for 2 years out of loyalty and this is your resolution??? I tell you what - you give me the 815.00 parts and I will sell them back to you for 800.00 and go buy a new washer that actually works!

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Poor communication from Customer Service
By -

My husband and I bought a Whirlpool top loader in June 2006. We paid over $700.00 for the machine. About 2 weeks ago I put in a load of wash and when I later went to put the clothing in the dryer, found that the washer had stopped working and the clothes sitting in water with detergent. According to the timer the washer had only run a few minutes before shutting down. I repeated the cycle and the same thing happened so I used another cycle and the machine functioned without issue.

My husband and I read the manual and performed all the indicated tasks to troubleshoot the problem. We could not find anything so I called the customer service department for further instructions as was stated in the manual. I spoke with a very polite woman after answering questions to a computerized voice and after explaining the problem she stated that an appointment was needed to have a service person come out and determine the problem. On the day of the second appointment date {the first appt. date never reached the service company via computer so no one showed} the technician stated that the entire computer was shot and that I needed a new one.

Since it was costing me $80.00 just to have the guy find the problem and it is very expensive to go to a laundromat I told him to replace the computer {If I told him not to and called the Whirlpool representative and they assisted us with the purchase of the part I would still have to pay another $80.00 to have the guy come back and put it in}. It took 10 minutes for the technician to replace the computer and the total cost was $354.00 which was half the total cost of the washer. I was very upset at the cost of the repair, which was one half the price of the machine. The washer is only three years old and we do not abuse our appliances.

I went back to the place where I bought the machine and the guy said that I probably would not get any assistance from Whirlpool because we did not buy the extended warranty but that he would e-mail the appropriate person and they would get in contact with me. I never received a call after a week and called them myself. I spoke with a man who basically stated that he could not help me because the service man had already replaced the part.

I stated to him that "nowhere did it state and that not one person that I spoke to from Whirlpool tell me that if a part needed to be replaced that the service technician should not perform any work on the appliance until the customer called the company with a request for reimbursement or assistance."

If I refused to let the technician fix the machine and Whirlpool refused any compensation then it would cost me another $80.00 for another service call plus the cost of the part. Let us not mention again that the machine is only three years old and that I was also advised to obtain an extended warranty if available because there was a good chance that the electronics would have to be replaced again. I was very disappointed that Whirlpool would not stand behind their product and provide some sort of compensation-we have always purchased Whirlpool appliances but will probably not purchase another in the future due to this experience.

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Whirlpool Washing Machines Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 51 ratings and
117 reviews & complaints.
Contact Information:
Whirlpool
2000 North M63
Benton Harbor, MI 49022
616-923-5000 (ph)
616-923-5038 (fax)
www.whirlpool.com
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