I have been reading some of the sad commentary from people who recently purchased front loading washers. I have to admit that I now have a crying towel hanging from my doorknob as well. My machine is about 3 years old, is now nearly ready for its third door boot, has a second set of shocks, tub and stainless drum. I am presently working on the rear counterweight which fell from the tub and severed the pressure sensing tube in the process. We have water dribbling from the door, and also had to replace the black drain hose from the drum to the pump. This sprung a leak and caused flooding in the laundry area.
Like many others, this washer-dryer combination was purchased due to our being retirees, and wanting to have a robust product that would hopefully outlive us and be passed on to appreciative family members. This, like many of the best laid plans of mice and men have us presently going to the laundromat with our clothes. Pushing 70, we did not foresee this predicament. However, we are not alone. While at the laundromat, my wife met a woman who was 75 with the exact same problem.
There are many experiences cited about the money spent for what was imagined to be good quality laundry products. The average unnecessary expenditures on these washers seem to be in the under $1000.00 range. Enough to sting, but not quite enough to cripple. Most of the folks here will probably do their share of grumbling, put their washers out at the curb and then stomp off to buy some other product. However, adding up the combined losses to all these customers may amount to a very substantial piece of change!
Putting this into another perspective can be very illuminating. Imagine if these were cars instead of washers. A short time after purchasing a car, say the window and door gasket failed, letting weather enter the passenger compartment. In another year the crankshaft bearings seize. The year after, the transmission fails and needs to be completely replaced. Then the car computer, etc. On top of this, the car would sound like a foundry when it went down the street. Then the mechanics would have no idea what was wrong. The manufacturers would all blame the drivers for the condition of the cars.
This would be not only a disaster, but could push the public to the point of bankruptcy. No one would permit a situation like this to happen with their automobiles. True, the car is priced out at several thousands of dollars and the washer at under a thousand. But the parallel comparisons are equally valid. There is a saying in industry that goes: "The Quality Control Department is not located on the customer's premises."
Remember the head of a well known Asian car company was summoned from his country to testify before Congress? He had to explain why the cars he produced were showing serious faults. After that, real progress was made in his manufacturing. In other words, accountability was responsible for the product improvement, not simply complaints.
PS. It appears to me, as I read it; that these door boots have become a class action suit in Ohio. It seems the manufacturer appealed legal issues eventually to the Supreme Court level and had their arguments rejected. I read this in a class action blog. You may want to check into this yourself and see if my information is accurate.
CORPORATION, MICHIGAN -- Please read if you are thinking about buying from Whirpool. The Whirpool front loading washing machine, hmmm where do I start? Oh, yeah, its a colossal piece of garbage. Four years ago my wife and I went shopping for a washer and dryer. We looked at quite a few, and then we came across the Whirlpool front loading washer. Ahhh, the wave of the future. The end all solution to your washing needs. The best the market has to offer, and at over $1100, they should be.
The salesman completely sold us on why we should spend a little extra for such a superior product. I thought, I work hard, I dont make a ton of money, but this sounds like a long term, worthwhile investment. Wrap it up, the Washer and dryer combo. Fast forward 4 years later. Whats that awful clunking sound the washer is making. Oh, its the drum. Maybe its off center. I open it up to find that the spider arm is broken. Isnt it only 4 years old? Surely the Whirpool will fix this at no charge to the consumer, because as I was told 4 years ago, This is the best technology.
Now mind you, its just my wife and me. She doesnt have to do laundry for 50 people, or even 4 for that matter.
Calling Whirlpool. Ring, ring, ring. "Hello, this is Whirlpool". I explain to them what the problem is, and that we have only had this magnificent piece of gold for 4 years, what can you do for me. "Sorry sir, the machine is only warranted for a year, youll have to buy the $350 part to fix it" (reading between the lines You're screwed sucker, thanks for the cash).
"Really, youre telling me that I spent almost $2000 of my very hard earned money for a washer and dryer set, and after only 4 years of use, you will not fix it". Allow me to paraphrase the reply in laymens terms. "Nope, your SOL, and thanks for the green".
Here is my thoughts on Whirpool. They are one of the worst companies out there for customer service. The front loading washing machine is a horrible product that should be pulled off the market and never sold again. My experience with this company will never happen again, because I will NEVER EVER buy another one of their products. So please, before you think about giving them your business by buying a front loading washing machine, think again and remember this. I now have an $1100 paperweight.
NY, NEW YORK -- We bought this washer and dryer set this past summer (2013) as a way to prepare for our expectant child. About 2 months after we bought it, the door locked shut with wet clothing inside. We followed the troubleshooting guide and instructions that the Whirlpool representative gave us on the phone. Nothing worked.
8 days later a tech came to break the lock off the door to get our clothes out. He said he will be back in the next week or so to replace the lock but until then, our washer would be unusable. He also said that when he come back, he will show us how to get the lock off the door should this ever happen again, so our wet clothes would not be trapped. I asked "so this will probably happen again?", He said "yes".
Meanwhile, our clothes were 8 days wet, our brand new washer (which I had been taking care to leave the door open in between loads as per instructed), smelled moldy and stunk up our whole house. It is now the middle of the third week without our washing machine working. We haven't heard back from Whirlpool, and we have a huge pile of musty, dirty clothes waiting to be cleaned. We feel incredibly ripped off as a young couple who has saved for a long time to buy a washer and dryer set.
Do not buy this washer! The reviews look good but this machine had not been on the market long enough to prove that it stands the test of time (Tech's words)... If you must buy it, get the warranty like we did. At least that way, every time it breaks down, you can have someone come and break the lock off for you and replace it several weeks later.
Wish I had seen the reviews for this machine before I bought it. Apparently, I am not the only one who am having problems with the performance of this machine. I bought it 1 1/2 years ago, and this month it started to make a horrible grinding and sometime banging noise for about a minute straight during the washing cycle, and again during the rinse cycle (think airplane landing in your house, that's what it sounds like). I paid a good amount for this unit which is now 6 months out of warranty. It washes, but the noise is unbearable and I don't know if something is about to break.
Sears wants me to pay $229 for a repair call and fix for one year, but only up to $500 repair. And from the sounds of all of these hundreds of negative reviews on the web, it sounds like the best thing is to just junk it. I don't want to have to keep on buying one-year warranties. BUYER BEWARE!!!!! First and last Whirlpool purchase for me.
FAIRFAX, VIRGINIA -- I replaced my washer with a Whirlpool Cabrio 4 yrs ago, the washer is one of the new appliances environmental friendly, I thought. This washer leaves the clothes dirty, the design of the lid of horrendous, anything you place on top of the washer will slide off; the lid is slanted and everything slides off as the washer spins and washes. Designers and engineers never thought of the vibration doing this! A year ago the washer started making an extremely loud noise when it spinned so we call a repairman.
He diagnosed the problem as a bad clutch that would cost more to repair than the original cost of the appliance! Do not buy washers that have the low agitator, they do not wash well! The repairman said that the best washers are the ones that have the tall agitators in the middle of the tub! No more Whirlpool appliances in my house!
ROSWELL, GEORGIA -- I bought this so call Whirlpool Top Loading High Efficient low-water washer 5 months ago. I have never ever ever had to wash my clothes 3 to 4 time just to get them clean. I have to literally take my clothes out and hand wash them. This is bullcrap!!! I am totally disgusted! I tried to keep my white clothes white by putting bleach in that damn Whirlpool Washer and the clothes still come out like I am damn homeless!!! I am done. If I have to carry this washer on my back to take it back to Best Buy. Sorry but for this item "Worst Buy". I am done! Sincerely, Dying for clean Freaking Clothes!!!
NASHUA, NEW HAMPSHIRE -- My washer / dryer is 2 years old. I've inspected both for sharp edges and defaults. Nothing. However, I've had several Under Armour shirts and shorts get shredded, cotton t-shirts, wife's light sweaters and football jerseys get ruined. I've inspected both washer and dryer, inspected my clothing before putting them in, changed the detergent (because I heard Tide HE is too abrasive for light materials), changed fabric softener, changed temp of dryer setting, changed the temp of water settings and in the past two months I've lost over $200 in clothing. It is getting ridiculous.
Don't get me wrong... I LOVED how clean and fluffy my clothes have become since getting them. However, losing my favorite clothing... feeling sad and frustrated. If anyone has any other suggestions or found a resolution, please email me at **. Have a great day!!
ONTOAGON, MICHIGAN -- We bought a top load washing machine in 2011 and loved it, that is until this year. The machine is only 2 years old and of course the warranty is up (only good for one year). First it became out of balance and had to call a repair man, then just recently it just stop working, so we called the repairman again and he told us that the transmission was shot.
We were then told to call Whirlpool to see if there was anything they would do seeing how it is only 2 years old. So I did and the gentleman that I spoke with said that because there is no recall and the warranty is up there isn't anything they could do. He did say that they could try and fix it but the cost to fix it would be as much as buying a new one.
Needless to say we are very disappointed that Whirlpool does not stand by their product and a machine that is two years old should not fall apart in just 2 years. We have always bought Whirlpool products but after this we will never again.
My Whirlpool washer that is still under factory warranty has been out of service for well over a month now. Two different service companies have looked at the washer, for a total of five visits and four different parts. Whirlpool customer service has no information or status on your washer - they couldn't even tell me whom the service company was that was currently working on my case!
After half a dozen calls to the Whirlpool customer EXPERIENCE center, I was also to talk to a manager; however, now after four calls ** at extension ** will not return my phone call. Now that's bad customer service when even the manager will not return your call! I also talked to ** at extension ** who told me that the repair of my washer was not her responsibility and hung up one me!
ERIE, PENNSYLVANIA -- I bought Whirlpool washer wfw9150ww00 2 years ago in June. It is a front load washer which I never had before. I bought HE detergent because that is what I was told to buy. The first month or two were OK but it took a long long time to wash - 2 1/2 hours to be exact and just didn't seem right, but I never had a frontload. I called Fullerton and they said that is normal with front loads - energy efficient etc etc. OK. A few months later I called cause it really seemed weird that there was still a leak and it sounded a little louder which fullerton didn't seem to think was an issue either. Said to check front door, things get caught in front door and can be leak etc etc
I called or stopped down beginning of June last year. Said same thing, something probably in door, check door - OK. Nothing there, still a leak. I said it "just doesn't seem right". Said "well front loads are a little different". I went back last week of June last year and said it just really isn't right. They "said we will send someone out but you aren't in warranty". I said "I talked to you before the warranty expired" and they said "well, that's natural for it to be a little louder and take a longer wash cycle. Its a front loader but now you aren't in warranty".
So just lived with it cause they kept saying it was 'normal' and it did wash clothes but sounded louder and louder and everyone that heard it said it sounded like a jet plane. I had workers over a couple weeks ago while I happened to be doing laundry. They said they used to work Best Buy and it sounded like bearing - don't know what bearing is but he said that people that installed it should have caught that and it had to be a bad machine. I said "I have ALWAYS had Whirlpool appliances and was loyal to them." They said its a lemon and should have seen this when they installed it and it had to be a bad machine to begin with.
OK, called fullerton Tuesday and they said out of warranty - won't do anything but they did come and checked it this morning and drums are bad bearing and 2 other things! I said how can that be when it is 2 years old??? I called Whirlpool yesterday and they basically said they don't stand by their product and couldn't care less that I've been a loyal customer for 20 years and I'm out of warranty and that was that. I said "you won't stand by your product when it is a damaged unit to begin with and it is only 2 years old??".
Fullerton called Whirlpool this morning and Whirlpool said they would replace parts of 815.00 but it would cost me 320.00 to fix and take 2 weeks??? Um - I paid 700.00 for the washer, why don't they just replace it?? Why are they paying 815.00 for parts and making me wait 2 weeks to get this bad unit repaired and making me pay half of the cost of a new washer to do so???
So now I have to either pay 320.00 to get a washer repaired that may not work again??? and wait 2 weeks to do laundry when I bought a brand new washer 2 years ago expecting it to last more than 2 years! Shame on you Whirlpool!!! I used to talk and talk about how wonderful your appliances were and was loyal for 20 years as was my mother - your products used to last and you used to care about your customer service.
It would make more sense to replace the washer with another one and also save yourselves money and me money and aggravation - I stuck with this machine for 2 years out of loyalty and this is your resolution!!!??? I tell you what - you give me the 815.00 parts and I will sell them back to you for 800.00 and go buy a new washer that actually works!