Ford Motor Consumer Reviews - Page 3

I own 2002 Ford Ranger Edge with 70,000 km. I was very dedicated to all the required oil changes and any other services the truck required. The truck was never driven hard and I must say it was driven more by my wife than myself. We recently drove out to the city to go shopping {about 100km}. We parked the truck and did our shopping. We then got back in the truck and I started it up and there was a bang and it stalled. I then tried it again and it was making such a racket. I turned it off.

To make a long story short I got it towed home to our Garage and found out the engine was blown. I phoned Ford of Canada and asked if there was any other complaints about the 4.0 L engine and they told me no. They basically told me that the warranty had run out and that there was nothing they could do for me. I find it very odd that there was no oil pressure problem, no oil light signal came on, no warning whatsoever of engine failure. It makes me think that something broke inside the engine and if I'm the first to complain about it then there must have been a default in this motor.

A motor should last a lot longer than 70,000 km. I do hope Ford will look into this problem a little further. I am willing to send them the motor if they don't believe me. I am 56 years old and have owned a lot of Fords. {In fact I have a 2004 f150 FX4 in my driveway.} This is going to cost me about 3 to 4 thousand dollars and feel that Ford of Canada is responsible, for if not all of the cost at least some of it. Thanks.

DENVER, COLORADO -- I purchased a new Ford 500 when they first came out to use as my company sales car. I liked the size and seating comfort for the car to be used on the highway. Since the vehicle was a new model I purchased (for the first time) an extended warranty. However, the warranty is almost useless from Ford. They will not warrant normal use items. This I agree with, but Ford determines what is a normal use item. The driver side seat heater went out within the first year with minimal use.

Since I used this car on the freeway almost exclusively I had just over the mileage for the normal warranty. The passenger door trim was installed incorrectly and eventually bent back. I complained several times to the dealers that it was clicking and becoming a problem - again to no avail. The defroster works OK but the last place to clear is directly in front of the driver. And you cannot change the deflectors because of the design. The windshield washers design is extremely poor.

The hose is located close to the hood where it is the coldest. So the washer doesn't work well when the temperature is approaching freezing. The only way they work at those temperatures is by running either a little alcohol or pure non-freezing washer fluid. Good luck finding that when you're traveling. The dash material is already separating and bubbling. All this may seem minor but adding the fact that the rear brakes wear out before the front (something no mechanic has ever heard of before) tends one to believe that Ford's "Better Idea" is not so better after all.

I spoke with the consumer center for Ford Motor Co. and was basically brushed off as "Oh well". I now understand why Ford lost millions of dollars last year. They sell warranties and have no intent of honoring them and build a poor quality vehicle. I never buy foreign, but this fiasco has driven me to do so. My recommendation: DO NOT BUY FROM FORD AND ESPECIALLY AVOID THE 500! A small quote "Japan sells reliability, the Germans - performance, the Italians - style, the Americans - financing".

PLANTATION, FLORIDA -- I am addressing this letter to you, so that you will count it towards a vote in the “Worst Service Center in the World” category. I believe that Plantation Ford of Plantation, Florida should receive this award. For many years, they have treated our dealings with them with disrespect, rudeness and falsehoods.

Several examples of how this highly trained teams works, experienced over the past year and a half, shows how dedicated these individuals are to winning this award. We have a 2003 Sports Trac. It has cloth seats. After about 4 months, the seats started to become threaded. The service manager gave up the thumbs up that this would be taken care of right away, because the truck was under warranty. A year and a half later, only half the job has been completed.

Taking the truck back for another chat with the service manager found us talking to a new service manager, who informed us that we just MIGHT have to pay for the service, because the truck is now out of warranty. This is not the only incident that should be considered for the award.

Upon a recent visit to leave the truck off for service, several service counter personnel ignored us completely; even though we were the only customers. My wife knew that her next actions might cost Plantation Ford points for the award, but she went ahead and asked the service man in front of her if he could handle the registering of the service work.

True to form, once he disconnected from his cell phone, he wrote up her work order, and then told her about the $650 fluid flush the truck needed. We had the work done several months ago, while the truck was under warranty.
These are just a few of the examples that we have experienced with Plantation Ford. But I believe that the biggest example I can give for this award is that nothing will be done to correct the situation.

I purchased my ford brand new in 2006 along with an extended warranty which was a good thing. I have had several problems with it. The radio, handles on the doors peeling, glue under vinyl on door panels peeling up and last but not least 3 windows have had a regulator cable break and have to be replaced.

It starts with a popping sound and then the window starts creeping down and can not be raised unless you force it and brace it shut with some type of wedge. 2 of these windows happened while I still had extended warranty but still cost $100 to fix each time. The most recent one which I had repaired on 6-22-2010 I paid the full cost to repair. Which was $240.00. I am wondering if anyone else has had problems with this. Seems to me that it is a faulty part if 3 out of 4 needed to be replaced.

I have a 2004 Ford F550 with 6.0 engine. We have spent more in repairs than the actual truck is worth. Injectors, fuel pump, pressure pump, carbon cleaning, decontaminating fuel tank and more. I have called the national highway admin. and federal trade commission to file complaints. National highway gave me a number to ford customer care. Called them and explained that our truck started blowing injectors at 50,000 miles (and still does), explained that I know ford sued Navistar (manufacturer of the 6.0) because of the defects in this engine in Michigan and now all Ford's customers are stuck with faulty engines and fuel tanks.

Ford told me because of the age of the truck there is nothing they would do for me. I have all the records from the date of purchase for this truck and like I said injectors started blowing under warranty and did not stop after warranty expired. I can't even count how many times was have had that truck in the shop. We are from Maryland and all us Maryland ford owners need to get together and start a lawsuit against Ford just like they are doing in West Virginia. Ford needs to be held accountable for this consumer rip off.

I have a 2004 ford f450 with the 6.0 power stroke diesel. In May of 2007 my truck shuts down in the middle of the road, bring it to ford and they tell me my fuel tank is delaminated and caused my injectors, fuel pump, high pressure seals to blow out. So therefore I had to replace the tank and all those parts. Warranty only cover half the bill which was $4000.

Fifteen months later the same thing happen again. Bring the truck to ford and they give me the same news. "The additive in the diesel fuel is causing the lining of the tank to delaminate." They would not cover any cost of this repair. I had to shell out $3800. December 2009 the truck doesn't want to start, get it to ford and they tell me for the third time I have to replace the fuel tank, injectors, and pump. I refused the repair and I am ready to move forward legally with this. I live on long island New York. If any one is having the same problem e-mail me **.

Ford 550 Diesel. I bought it new in 2004. It now has approx 26k miles. One day it just started running bad. I brought it to the dealer and was told that the fuel tank was delaminating causing the injectors, lines and pump to clog. The dealer wants $2500 to fix it and Ford will not take any responsibility in fixing it. I fuel up at the same 2 stations all the time. I have 2 other, older Ford trucks, no problems, it's only this 2004 F550. I have seen online no less than 100 complaints about the same thing and Ford will do nothing.

HYDE PARK, NEW YORK -- My fiancé purchased a 1997 Mazda pickup truck, in 2002, financed through Ford Motor Credit. The dealer told him that if he made his payments he would be able to refinance the car after two years and lower the payments. Two years went by and he ended up being laid off. He contacted Ford Motor Credit and attempted to refinance the truck as was promised by Poughkeepsie Ford, telling them that he was unemployed and could no longer make the $340 monthly payments.

They told him that they would absolutely not refinance the truck because it was a 1997 pickup truck. He asked them to help him lower the payments, either through a deferment or some other kind of assistance and they refused, telling him that if he didn't make the $340 monthly payments they would repossess his car. He tried but just couldn't make the payments. He contacted them again and tried to work something out.

They refused. He voluntarily gave them back the car. They sold the car at auction for $1800 and are now suing him for the balance owed on the loan. They contacted him and told him how much they had received at the auction and he was stunned. They wouldn't work anything out with him so he could keep his truck and his credit, but they would sell it at far below retail value for the vehicle. How can we make Ford go away? Thank you.

MICHIGAN -- I have a 2008 Mercury Grand Marquis. On 04/18/2013 I had a flat tire and had to put on the spare tire that Ford Motor Co. furnished with the car. It is a little smaller in diameter than the regular tires. When I got back on the road the car would only get 35 mph for about 7 miles then picked up and ran faster. The caution on the tire warns to not exceed 50 mph so I kept it around that.

As soon as I was back on the road the ABS light, the park brake light and the stability control light all came on. When I went to have it reset I was told that it had taken out the module that controls this. The cost to replace this is around $300.00. It is sorry of Ford Motor Co. to supply a spare tire that is going to cause this kind of trouble if you use it.

NEW YORK, NEW YORK -- I recently had to replace the brake power booster of on my 2010 Ford Fusion Se with 77,000 miles. Most of my driving is highway, so I am not doing a lot of stop and go. My mechanic who is a 21 year Ford mechanic said that the part should not have failed on such a new vehicle, and suggested that I contact Ford Motors. I have also spoken to several other mechanics and auto parts suppliers and the consensus is the same. I spoke with a representative at Ford and they refuse to address the issue. What should I do now. I am also having a problem with the fuel inlet light constantly going on and off. If causes the engine light to go on and off as well. I have done everything suggested. What next?