Lowe's Installation Services Consumer Reviews - Page 6

MIDDLETOWN, NEW YORK -- Had split system furnace/air installed. Contractor (C.R. Wolfe) did not get permits as per contract. Was not certified to work on my mobile home which they must be if any changes to structure is involved, system has heat/air blowing under house not into ducts.

Whole underbelly of home is flooded, water in living room, thermostat of wall very crooked, condensate line dripping on outside of house, left tons of garbage strewn under house, did not seal underbelly, did not come with materials to seal it. I had to pay $120.00 to make sure they were here. No working trap, no second condensate line installed as per instructions, no access to condensate pan for maintenance as per instructions.

You cannot sue Lowe's as per contract, you can only go through "arbitration". If they mess up you have to keep using the same contractor or you're out of luck. Run! Do not use Lowe's for ANY installation. Store refuses to remove work/unit or refund me. Building inspector is now on my butt. Trying to hide from state code enforcement. I have had to pay for certified inspection. Disabled woman with no heat at the end of August. Thanks Lowe's.

AUBURN, WASHINGTON -- We had purchased the door and installation through Lowe's and the installer (NorthWest Remodel Guys of Kent, WA) had been difficult to work with (our installation was rescheduled on a very short notice - as in night before the morning installation twice, and therefore delayed by at least 2 weeks).

In addition, the job had been done very poorly. The door paint was scratched off in the process, the door seemed to have been measured incorrectly since there is a 2-3 mm gap on a left side (which is normal), but about half of an inch gap on the right hand side, and the door does not align with the trim (trim now sticks out for about 1/3 of an inch). The large gap on the right was then filled with silicone caulk that had come down and spilled out onto the patio a few hours after installation. I had text messaged the gentleman who installed the door, included the photos, and was told the gap will be filled with something and caulking will be re-applied.

We are very disappointed by how the door was manufactured due to improper measurements, unevenly installed, and how the contractor was trying to cover up the large gap by pouring in at least a tube or two of the silicone which had nothing to hold on to due to large hollow space between the door and the wall.

We tried contacting Lowe's 3 times and are still waiting for satisfactory resolution of this issue. They don't reply to e-mails and seem to support the installer's idea of just putting more silicone in to cover up the bad job done. We had also purchased a door security latch and installation (in the upper right corner) and it was not installed and no one seem to had heard of it. We went with Lowe's over other independent contractor hoping to save $400, but instead got a poorly installed door and lots of headache.

ALCOA, TENNESSEE -- Delivery of product and installation was ahead of schedule. It was a very hot day and I felt sorry for the workmen. At one point I walked out and commented that the gates were uneven. A workmen snapped that they were not done. OK. After the job was finished the gate was still uneven. They said it had to settle and not to open it for 4 to 5 days. I've never put in a fence so I believed him. Also they had attached the wrong latches and you could not open the doors from the inside.

After several days in the sun, the fence was obviously set and still uneven. We went to Lowe's and talked to the salesman, John **. He said either they would fix it or someone else would fix it. Several days passed and a man showed up but he was only there to change the latches. He put the new latches on in a different place so now we have six holes in each gate that show. A brand new fence that cost over $2000.00. We have called Lowe's on several occasions and have had no response. Do not deal with them. Other quotes were higher but maybe I would have had a good product.

MECHANICSVILLE, VIRGINIA -- We hired Lowe's to replace our roof and have had several issues with it. When we were getting estimates, the salesman stood in our kitchen and said that "you know Lowe's is not going anywhere, if you have a problem, we're going to make it right." They obviously do not stand behind their work as they refused to even send someone to look at the leaks. Will never use them again. Buyer beware!!

FORT MYERS, FLORIDA -- Installer showed up an hour late, he did not call to tell me he would be late. When he got here, I discovered why he didn't call me... neither one of the 2 installers could speak a lick of ENGLISH!!! It is not my fault that I don't speak Spanish. At the very least Lowe's should be considerate enough to send an installer that I can COMMUNICATE WITH!!! When the installer arrived, I live in a gated community, 15 mph posted limit and the installers speed down my street at 50 MPH at least, my neighbor says he thought it was even faster than that. The installers flew past my house 2 times and then started to leave my park.

I called the dispatcher and told her that she needed to call them and tell them to look at the addresses more closely, which they could not have done at all the first 2 passes by, because they were going so fast. I could not discuss the installation with the guy at all because neither one of them could speak a word of English!!! I gave my gate code to Lowe's to get into my gate. Now these 2 total strangers have my gate code and can feel free to come back anytime to steal if they wish!! I just assumed (my error I guess) that they would send installers that would be trustworthy. I won't be buying anything from Lowe's from this point on.

JACKSONVILLE, ARKANSAS -- They did a terrible job and you can't contact anyone to get it resolved. Lots of promises made when you are face-to-face but they never follow through. Go somewhere else. Originally I dealt with Brandon **. Avoid him and Lowe's for any installation.

DOWNTOWN BROOKLYN -- I had this process started in April. A salesperson came to my house to check backyard, took measurements, showed me a sample of the cedar lattice fence I was looking for and started the process. That weekend the installation team came to double check the measurements. A week after the process started, we agreed on fee 3k plus and the salesperson returned to sign off on the paperwork. I was told some of the custom made gates would take a couple of weeks and delivery would be set and installed afterward. In about two weeks, the product was ready for delivery. I was told I would get a call when it would be delivered.

I requested a Saturday because I needed to be home for the delivery. I received a call at work, mid-week, that they were on their way to my house to deliver. I told them I needed to be home. I was told they would deliver that Saturday (early May) and would get a call on Friday night to set a time. I got a call Friday night telling me they would call me on Tuesday to set up delivery. I asked what happened about the Saturday delivery and was told that was not happening. About an hour after that call, I got an automated call telling me that the delivery would be on Saturday but the wrong address was given. I called back the previous caller and asked what was going on.

They said, trust them and they would call on Tuesday to set up the real delivery. I then complained to the original salesperson who got the delivery and installation set for the next Saturday, mid-May. They were supposed to deliver in the morning and install right after. I got a call the Friday night before delivery that the delivery would be between noon and 2pm. I was dumbfounded, tried calling back but it was a total automated system and there was no way to get a real person on the weekend. That Saturday morning the installation crew came at 10am. They were told the product would be there at 9. Told them the time the delivery was scheduled.

They came a little late because they knew Lowe's normally runs late. When they were at my house I called and they called but to no avail. The delivery was set for noon to 2pm, so the crew left. No way they could finish installation in half a day. They said they would come back the next Saturday (the last of May) once everything was there. The product finally came at about 2pm. It was on 2 huge pallets which needed to be delivered by a hi/low from the huge flatbed truck up the hill of my driveway. The pallets were left outside my garage and it was up to me to unpack and get the product to safety behind my old fence.

Once opened up and brought in piece by piece gates and fencing units and 8' post section and 10 bags of concrete 500 lbs total, I discovered that fence units were 4" wide, very large for a small Brooklyn backyard. Also some were damaged, the gates were not customized as promised, the fence and gates were not finished with top rails and you could look right down the tops of the lattice. It looked like a real disaster. Also, I got a call later that day telling me that they owed me 14 bags of concrete that was not delivered and would delivery early the next Saturday before installation.

I got in touch with the salesperson and set up to have him come see the product in my yard in the middle of the week to try to figure this mess out. He came and promised that they would take care of custom cuts on site and provide further pieces to make it looked like a finished product, that would need to be ordered and the crew would need to come back after initial installation to complete. This past Saturday the concrete was delivered early and the crew was on site at 9am to start installation.

However, they had to go get screws to put things together and then decided when they come back that they would not be able to deal with the cuts to finish customizing the fence. They were expecting vinyl fencing which I hate. So, they left and I called Lowe's to tell them the deal is off and to get the product out of my yard ASAP. They agreed and were to have a team here Sunday to remove the product. I was told Sunday morning they would be here between 2 and 4. I got a call later, saying they should be on time but that everything need to be put back on pallets by me for them, to take from my driveway. I went totally ballistic!!

I called the salesperson at Lowe's and was not getting to anyone to speak to. I kept being put on hold or disconnected. I was irate by now and drove down to store to try to see the manager face to face. I was told he was busy with an issue in the back. Lowe's with an issue, who would have guessed? Finally the chief cashier tried to help and he spoke with the manager and came back to tell me that Lowe's themselves (not CPO, their delivery service) would pick up stuff in the morning. He was to call me in an hour to set a time and I went home. I called back after 4 hours and spoke with the assistant manager and was assured this would be taken care of.

Now, I must call in the morning June 1 to confirm pickup and hopefully shortly after 8, they will pick up and cancel my payment obligations to Lowe's. Let's hope this Lowe's fence fiasco is over tomorrow, I'm not hopeful. I will never step foot in a Lowe's again and suggest that no one shop there ever again. It is really unfathomable what has happened to me over the last month. I should sue them for the unneeded stress that has been put on my life. I hope this helps some perspective Lowe's shopper. Best advice, just stay away!

Had a roof installed by Lowe's. The day the install was scheduled it was calling for some major rain over the next few days. The installer was contacted but said that they could get it done before the rain hit. First all when the contractor showed up to remove the old roof they did not bring any ladders to get up on the roof. Then they started walking around our storage buildings and got our ladders without even asking and used them to get on the roof.

First they backed their trailer into the side of the house damaging the siding. Then they started tearing off the roof but needless to say it started raining so they started covering up the roof with tarps and dragging up the bundles of shingles onto the roof damaging the vinyl siding on our house in the process. The contractor even loaded up our ladders and took them with him when he left. The contractor was contacted that day about the ladders and it took him over 2 weeks to bring them back to us.

When the rain finally stopped days later the water had leaked through the OSB and into the house. The contractor did finally finish installing the roof after 2 weeks. He ignored us about the damage in the house and to the vinyl siding. Mr. ** the Regional Manager of the install dept. for the Lowe's store was contacted but he kept ignoring the problem even told me that I better back off if I knew what was good for me or he would see that I would not be employed with Lowe's for long. Yes I was an employee for Lowe's at the time.

The Director of Marketing (Mrs. K. **) of Region 1 Market 810 was contacted but did nothing about it either was just trying to ignore the issues. Believe it or not the contractor came out and took a harsh cleaner to try to clean the damaged vinyl and needless to say it turned the color of the vinyl. Finally after one year Lowe's decided that it was in their best interest to solve this problem. They replaced the damaged vinyl which I will show you a picture of the botched up work agreed to pay for the damage in the house which has never been taken care of to this day.

Now figure this. I was an employee of Lowe's at the time and had worked for them over 8 years when this happened. If they treat employees this way what do you think happens with the consumer? I could tell you some horror stories. Notes: Lowe's advertises that they give a one year warranty with their installs on workmanship. Don't be fooled by that. In our state of VA the contractor has to warranty their work for one year. Lowe's is trying to make you think that they are taking care of the warranty on workmanship when they are really not.

STOCKBRIDGE 30281, GEORGIA -- With regard to our purchase of a Therma-tru exterior fiberglass door with transom and side lights, and the Larson full-view storm door, my husband and I sincerely thank every employee in the Millworks Department of the Stockbridge, Ga Lowe's Home Improvement Store for the professional and outstanding service we received during the ordering/installing/follow-up processes. The new doors contribute to the beautiful curb-side appeal of our property. Again, thank you all.

SPRING HILL COMMERCIAL WAY, FLORIDA -- I ordered almost $30,000.00 of doors and windows. Lowe's had their people measure the doors and windows. The first time the windows came in they were installed, but were the wrong sizes, so some were too small and some were too big. Lowe's had their people come back out a second time to measure the windows better. Lowe's installed eight new windows out of the 21 windows I ordered.

While installing some of the windows my security wires were cut. I was told this is not their problem and I should look at my contract. I spent almost $700.00 to have new wires run to fix the problem Lowe's caused while installing the windows. Almost all of the windows were damaged during the installation process, by the installer. The quality of the windows they sell I feel could be a lot better for the money and the installation could have been done a lot better.

If anyone is looking to do any work on their residence don't just go with a big company, because of the name. You can still find you run into a lot of problems with the management getting the runaround, with them attempting to cover their tracks.