Lowe's Installation Services Consumer Reviews - Page 7

DOUGLAS, GEORGIA -- I bought a complete bath remodel from Lowe's, they sent an installer to my house. He measured & estimated materials needed. I went to the store then to choose colors & styles of tile, grout, window (double paned insulated vinyl was recommended by installer & salesman). Then it was time to pay for materials & installation. Two days later the job began. Three hours later they loaded tools & left. Returned the following day mid-morning worked 2 hours, off for lunch, back at 1:30pm worked till 4:00pm, see you Monday cause now it's the weekend.

Mid-morning Monday they are back - unload tools, go get more materials, will be back after lunch, worked 1:00-4:00. This kind of work continued for 5 week. Store Asst. Manager called asked how everything was going, I invited him to stop by & see for himself; after a look-see he assured me that another crew would come to tear-out & redo the job. Oh did I mention the 1st tile man had just started, no experience? A week later new crew, worked 2 days needed on another job supervisor & 2 other employees leave, the 2 youngest crew members remain.

2 days later one of the workers removes guard from electric saw while installing window. You guessed it - saw kicks back cuts himself pretty bad, off to hospital. Called Lowe's Asst. Mgr., call me back after checking on injured man, not going to be back for a few days. Two weeks later new crew, worked 10 days made a real mess. One month later new crew looked at job, didn't want the job. Two weeks later new people tore out, started over, three months later, it's a mess; almost 6 months since it was started. I'm so tired of this mess till I could cry, store asst. mgr. says he doesn't have any solution for me, he's so sorry that Lowe's wasn't able to please me.

After talking to the home office I got a lot of excuses & the runaround. It's been 2 years. Now the grout is coming out from between floor tiles, wall tile is still uneven, I have red mold of some sort which grows the double panes of my window. I had to hire a plumber to replace my shower drains because they were filled with grout! Someday I hope to be able to fix this mess that Lowe's left me, but at our age my husband says we'll just have to live with it! If you are a SENIOR CITIZEN don't take your savings to LOWE'S!

MIDWEST CITY, OKLAHOMA -- Terrible. From beginning to end, purchasing an exterior door and having Lowe's install it was a complete nightmare. Poor store management, zero communication with the customer and amongst staff and damaged product. One employee, **, during this process was helpful. Everyone else provided false information, failed to communicate the reason for delay and the installer was less than pleasant while in my home. I was originally quoted a price of $534 for the entire project by the person Lowe's sent out to my house. Then they send someone else out and he does a lead test and takes more measurements.

Come to find out, the first measurement was inaccurate and I need a custom door. Also, it is going to be an additional $105 to remount my screen door. New total is over $800. ** helped me out with everything and helped get the price closer to the original estimate. I opted not to pay to have the screen door re-hung as well. My project was scheduled to be completed by 12/27/13. It was completed yesterday, 1/8/14, which is OK, but no one contacted me to let me know that there was going to be a delay. I had to call the store 3 times to try to find out. And calling the store and trying to talk to anyone in millwork/install is impossible, in case you were wondering.

After the install, there were greasy black fingerprints and smudges all over my door. There were scratches and a gouge in the door. Lowe's install called to verify that the project was completed, but offered nothing other than to contact the installer about these issues. What is he going to do about a damaged product? Nothing. If I had not had a $300 gift card to Lowe's I definitely would have gone somewhere else.

MOUNTAIN HOME, ARKANSAS -- Warning, do not use Lowe's installation service!! As an installer, they have no idea what they are doing or what needs to be done. It will end up costing you hundreds of dollars in added expense, as it did me. Not just a few dollars but $800 extra because of where it was placed.

I wanted to place my generator in one location (I do have some construction background and common sense. Something I found Lowe's lacks) and was told and basically pressured that it should go in another area to save money and was the least expensive, best-recommended place to install. Plus best place for electrical work to be done. Turned out it would not had made any difference on the electrical install where I had originally wanted it put. Lowe's afterward stated they were not responsible for their recommendation.

It turned out, I had to hire a subcontractor to hook-up generator. Fine, no problem. This was the known procedure. Subcontractor contacted Lowe's on needed information on generator to write estimate. Lowe's stated afterward they are not responsible for correct information on the product they sell! Lowe's did not inform them of all steps that required by law to be done.

The result = the generator was installed where Lowe's recommended for best cost and installation. Because Lowe's had no idea what was involved as primary installer, the gas subcontractor was unable to give a proper estimate. Lowe's fault not sub-contractor, they were going on what lowe's provided.

Lowe's afterward, when I found out about added cost of work which was almost completed and Lowe's stated that I should not have had generator gas hooked up. The problem with that was it would have been another several months (already a month after purchase) into the next year at the earliest to complete with a major storm getting ready to start. Plus large concrete pad, tamper-proof generator installation, and electric and most of gas hook-up was already completed. Generator had to be paid for in full early Nov before Lowe's would even start.

I also had to keep contacting Lowe's about the extra cost because Lowe's kept forgetting to get back with me. You felt that they felt if you were ignored enough you would drop the matter. Yes, I feel that Lowe's is responsible and I was ripped-off by Lowe's. No way can I recommend Lowe's install for anything plus no longer able to believe anything that Lowe's states or recommend. Would I recommend this to a friend? No.

PORTLAND, OREGON -- Horrible experience with a bad department, contracted with a worse installer. Scheduling nightmares: Required 4 visits before the window came. Salesman came to price the window, another salesman came to fill out the contract, installer came to measure the window but made a mistake, had to come to re-measure. That's FOUR times I had to schedule before things even started.

Installation scheduling was worse. Northwest Extreme Installations would call and I would return the call within 5 minutes, only to leave a message. It would take 3-4 days and a call to Lowe's before they would call back. Had to wait 2 weeks for window to get built. OK.

First install visit - guy brought the wrong window. My wife requested he show her the window prior to starting work. He did not do this - we had a half removed window for the next month while they tried to make it right. Second install visit - Didn't realize until after he left that they installed the wrong window brand completely. We were quoted high end Milgard and got low end Cascade. Not worth replacing with this terrible group of idiots. I will never use Lowe's installation again. I complained and got $80 for my trouble.

CAPE CARTERET, NORTH CAROLINA -- Ordered a garage door and wanted it installed. Paid for door and installation, wait for a week and no one contacted me so I went to the store and they had my phone number wrong after telling them 3 times what it was. Finally after 2 days the contractor called me to inform me that he had been to the house and that it was going to cost me another $150 to install it to Lowe's specs. What the hell is with that? All I wanted was for them to put it in where the old one is.

I went back to the store and told them that it was bull that they couldn't install it in place of the old one because nothing was wrong with the wood. I also told them that it was like going to a doctor or hospital and the insurance co. telling them how to treat me. I will either install it myself or get my money back and have someone else do it because I don't think Lowe's will ever make it right and for that reason I will never have them contract anything for me again.

HAMILTON, OHIO -- I ordered kitchen cabinets in June 2013. Installers showed up to put cabinets in and what a mess. Beta Construction measured before install but forgot to account for a three in filler piece before installing first cabinet next to back door leading to garage. So when you open cabinet draw it hits back door handle. After running the whole bottom row sink side. They had to tear all out and start over. After finally installing bottom row they start on top cabinet.

At the end of that row they realize the bottom is three inches longer than top row. Duh, so now I need a 27 in cabinet on to cover the final 3 inches. It took from July 18 until Nov 7 to get cabinet installed. Crown molding on top of cabinets was cut wrong. Construction crew forgot the thickness of their blade and cut it short. No extra crown on site to cut another piece so that also not fixed till Nov 7. I paid 14000.00 for cabinets, granite counter tops, install price and tax. I placed 4000.00 appliance order for four pieces of all LG products. Order placed in June 2013.

LG couldn't get me the stove I wanted so instead of calling the store or me to get another model. They just cancel the order without telling Lowe's. After reordering two weeks later I was told appliance would be here August 28 2013. My wife said no way. I pulled the order from Lowe's. Called HHGregg from Lowe's counter and they had everything in stock and could deliver tomorrow. Amazing. Not including 151 pieces of tile I bought there Grote backer board under tile 14 sheets of drywall and electric wire to rewire kitchen. I probably spent 16000.00 total. Never again will I go through that. I have no reason to tell someone to shop for kitchen at Lowe's.

Oh forgot one thing. I have 6 miscut cabinet doors still not fixed as of 10/7/13. Kraftmaid Cabinet Rep is coming to view doors on 10/17/13 who know how long after that it will take to get replacement doors let alone install them. Please save yourself the trouble. Go somewhere else. And if you do use them. Make them X out in their contract you have to use arbitrator to settle your dispute. And write in contract any damage to your clean painted walls they fix not you. I got stuck with that also.

MONROEVILLE, PENNSYLVANIA -- My five year old French Door GE Profile went on the fritz. It is under a home warranty service contract. The part to get this fridge back up would take two weeks on back order and most likely another week for installation. There was no way that I was living with a dorm fridge for three weeks with a family of four. I went to Lowe's to find a side by side fridge to put in its place and put the broken fridge in my garage. (It has great freezer capacity and would be great for keeping frozen meats and drinks.) I live in a three story townhome with very little clearance room on the stairs for refridge to come up the stairs.

Getting the prior fridge up was a feat and or a miracle so I forewarned the sales folks that our townhome community has a history of hard installations up those stairs. The fantastic thing was they got me Saturday delivery as my husband is diabetic and foods and meds don't quite work in a dorm fridge or cooler for three weeks. So kudos for Saturday delivery and having the concern for my need for next day delivery!! Thank you Lowe's. The new Samsung came up to the second floor pretty well as it was not quite as large as the original fridge. But the broken fridge was not going down at all with three men working very hard to get this done.

Had it not been under warranty and twice as expensive as the new fridge I wanted to throw it over the second story deck. It was that difficult and I felt so bad for the men trying to get it down. And worried someone was going to get injured. They told me not to worry they would get their supervisor ** to come out, and he would get it down the stairs. ** came by the next day, on a Sunday, to measure and see the stair configuration. Yes he got it down the stairs on Monday AM!!! Amazing. Both sets of delivery men worked very hard with no damage to the walls other than tiny nicks... which amazed me!!!

They were very kind, very timely and their service was most appreciated!!! Thank you Lowe's.

MOORESVILLE, NORTH CAROLINA -- After dealing with you for months now over multiple issues regarding a remodel project of a small beach condo I have never experienced such sad and sorry customer service. We waited 15 days for flooring to be installed from June 15th - July 1st thinking we would be able to occupy the unit after the flooring was in. Having the installer come on July 1st and refuse to install the floor, we then had to go back a different flooring product and install it ourselves having to wait until July 4th before we could occupy the condo.

So roughly 17 days numerous hotel charges paid out of pocket because this is a 2nd home away from our main house and we were having to pay to stay in hotels waiting on the project to be done. Had we know on June 15th you would not install the floor we would have then done the project ourselves (as we ended up doing) saving ourselves much out of pocket expense and stress.

After buying a complete kitchen with Lowe's Shenandoah Cabinets $9,244.54, Luna Eco By Cosentino Countertops $3,588.88, Bruce Hardwood Flooring $1,409.68, Stain Master Carpet $2,486.69, Whirlpool Dishwasher, microwave and Frig @ $1,747.17, Whirlpool washer and dryer $1,438.44, bathroom shower door @ $329, bathroom shower pan at $550, numerous boxes of bathroom and kitchen tile at more than a $1,000 and numerous trip to the Lowe's store to buy small items to get all this construction done and you offer me a $300 gift card for the stress and time the store at Hwy 17 bypass in Myrtle Beach has caused my family this summer.

Waiting days for no floor, weeks with no microwave, watching the delivery men drop a washing machine off the truck into the yard and they still want to bring it in the house with dents and scratches and you think $300 is a fair compensation. Multiple phone calls to Deb ** and Lynn ** at the Lowe's Home Install Sales office in Mooresville, waiting days and weeks for them to return a phone call which they never do you have to call them and demand a conservation and now dealing with the Regional Production Manager Matt ** who offers me a $300 gift card which I refuse.

If nothing else I hope my rants cause Lowe's to suffer $300 in lost sales from any of my family or friends who may be considering a trip to Lowe's or either a new home project. I for one will not shop with Lowe's again unit I am compensated $1,160.92 the cost of the wood floor which we laid. Does this sound like a lot of money after the dollars I have spent at your store in the past months not to mention all the projects we have done with Lowe's at our real house.

For the pain and stress it has caused my family this summer, the time and effort I have spent chasing people down (all Lowe's) to get the jobs done and the out of pocket expense for hotels waiting on work to be done that was never done. Before you start a home project with Lowe's please read this and think is this the kind of customer service I want or the type of stress you need in your life. Ask me would I do it again? No, not at Lowe's.

DOUGLASVILLE, GEORGIA -- When I ordered the island bar top I requested extra length so that we could sit on two sides of the bar instead of one side. I wanted the overhang to match the original side for uniformity but unfortunately, the new side was several inches longer. When I brought up the issue the installer was very short and impatient with me. He was rude and I was uncomfortable dealing with him. The countertop edge was important to me. My initial frustration begin when the store display edges were different from the edges the guy drew on paper to show me when he come to measure my countertops.

I gave up the thought of getting the edge I originally saw on the store display because he couldn't provide me that option. After long discussion, I requested bull nose style edging from the guy because I was told that the edge would wrap around underneath the counter out of sight and would not be exposed. That was a definite concern for me since the reason I was replacing the countertop to begin with was the fact that the edges of my old counters were constantly hanging and ripping off. I specifically stated I did not want beveled edges or any edges in view unless absolutely necessary. I did not get my request.

After countertops were installed I could not use my lazy suzy cabinet as it would no longer spin around. I removed contents of cabinets by reaching my hand in the very small opening several time to try to find the problem to fix. To no avail I called Lowe's and explained my problem. They never called back. I called numerous times again and they never called back. I spoke with one guy that assured me it would be taken care of and almost 3 weeks later I have still never heard from them. The good news is that after the umpteenth time of removing the contents and searching for the problem I realized I missed the most obvious thing and fixed my cabinet myself.

It was a screw that was not countersunk well that the cabinet was hung on. It seems that the Lowe's customer service could have a least helped me troubleshoot the problem. We are planning on building a new house and I will NEVER rely on Lowe's for ANY work!!!

NORTH EAST, MARYLAND -- I built a brand new duplex. My tenant purchased a washer and dryer from Lowe's with delivery and installation. They told them it was a brand new place and told them to include whatever it needed. They sold them a aluminum foil dryer, dryer vent hose and a 4 wire plug cord. The tenant called me and told me the installers did not have the pipe to go to the vent, nor did they have the clamps. I picked up a 4" aluminum pipe and clamps. I had to unhook the washer, pull both appliances back out to hook up the dryer.

Also I noticed that the installers ran the dryer wire into the dryer without a romex clamp. It would only be a matter of time that the vibration of the dryer would cut into the wire and cause a dead short or possibly a fire. I went to the Lowe's store and was told the installers don't have the clamps for the dryer vent, pipe, nor wire clamps on their truck. I would like to know how this is called installation. Delivery yes - install, I don't think so. I had to unhook the wires, put in the romex clamp, hook the wires back up and put both appliances back in place. Don't pay Lowe's (or any other company for that matter) for installation if this is what they are going to do.

Installation means ready to use. Dryer vent pipe, clamps and wire clamps (romex connectors) doesn't take much room on a truck, and I am sure the customer would not hesitate to pay the little added cost if required. I am sure the installers make a pretty good living and should not take dangerous shortcuts.