Whirlpool Refrigerators Consumer Reviews - Page 2

I bought a Whirlpool kitchen package from Home Depot. I built a house - moved in on July 15, 2019. 15 days in the refrigerator broke. I called customer service to speak to the warranty dept. They scheduled a appliance man, I had to wait over a week. He came in - called a tech and said he did not have the parts, Whirlpool would order it.

5 days later I called Whirlpool customer service. They told me that the appliance repair company ordered the parts and it would take 7 to 10 more days. Now that is 3 weeks without a functioning refrigerator, throwing food away weekly, putting things in coolers in a brand new home with brand new appliances. I told the customer service representative that I believe this is unacceptable that I have to wait 3 to 4 weeks to get my brand new refrigerator fixed. Her reply was that she was not the cause of my refrigerator problems and many of her customers have to wait weeks to get repairs done. Whirlpool is a very large company with very poor customer service. I am a very dissatisfied customer!!

MEMPHIS, TENNESSEE -- Had the fridge 14 months when first problem showed up, Ice maker quit so I called Whirlpool and they sent out service technician and was told it would be approx $700 to fix it. I paid $3400 for this fridge and doling out another $700 after just a year did not sit well with me. I called Whirlpool back and the CS agent managed to get approval for a free repair. Kudos to them. It took the technician 3 tries to finally fix the refrigerator after replacing most of the important stuff on the inside and the control panel. Taking the advice of the service tech about the history of their fridges I paid for an extended warranty that they sent through the mail.

Lo and behold a few months later the ice maker quit again and quickly thereafter the fridge stopped cooling and we lost lots of food. I called in for the extended warranty and after holding about 25 minutes the agent looked up our fridge and stated it was slated for replacement due to its repair history, ok good. She said she would try to escalate the problem so it would be replaced quickly and apologized. I should have took that as a warning.

10 days later Whirlpool called and left a message with a number to call to coordinate the exchange. I quickly returned their call and held, and held, and held. After 35 minutes I hung up and decided to try again later in the day. There is no way to leave a voicemail! I called again later that day, same result. It has been a week and my longest hold has been 49 minutes without talking to anyone. This is ridiculous.

553 BENSON RD, MICHIGAN -- We had a 42” Jenn Air refrigator that we loved. It worked perfect until year 9 then it started having issues. 5-8 repair visits. So many I can't remember and one of the repair companies would not come back and work on it. They told us Whirlpool had not paid them for the last visit. The refrigerator had a 12-year sealed unit warranty but the thing that did it in was a circuit board that was manufactured discontinued. We also took out the Whirlpool/AIG additional warranty. Whirlpool/AIG said they would search for the part but came back and said the part cannot be found so the unit could not be fixed.

Today we took the unit to a scrap metal yard. It brought $14.00 and Whirlpool sent us $1,200.00 check. I know things break but it sad to think the refrigerator is a total loss over a circuit board and for the 9,000.00 plus you will be out on a new one plus the price of the custom wood panels. I would never buy one of their refrigerators again. The whole experience was awful.

PALM COAST, FLORIDA -- We purchased a Whirlpool refrigerator from Home Depot. The refrigerator was delivered and we reversed the doors and left it for 24 hours to come to temperature before putting food in it. Once we put food in it, frost and icicles formed in the freezer and so we adjusted the temperature and waited another day or so to see if it would remediate the issue, it did not so we adjusted the temperature again and we started seeing water pooling in the refrigerator. We called Whirlpool and they sent a repairman out. He determined that the frame had been bent and air was getting into the Fridge and he was unable to repair it.

Whirlpool refused to do anything about it because we did not report the damage to Home Depot within 48 hours. A reasonable person would probably not expect us to know the appliance was damaged due to this issue, we figured it was a faulty appliance. Whirlpool told us our only remedy was to go back to Home Depot to work it out. I will not ever consider a purchase of a Whirlpool anything. This is one of the worst experiences. Best steer clear unless you feel pretty confident the appliances you receive are in perfect working order.

TULSA, OKLAHOMA -- Purchased new refrigerator Feb. 2017 and not worked since installed. Whirlpool sent tech out and 2 appts. are no shows. 3rd appt. tech said he did not know what was wrong but he ordered parts and 2 weeks later installed. Still not working. Now that was in May. Now we are in June 12, 2017 and my new refrigerator is still not working. Still no parts and no one knows when they will be in or if they were even ordered.

Metro Builders have completely washed their hands of the matter even though my check was made out to them. I am at the point of having it loaded up and dumped back on Metro's front door with a knot. They can have it back because it is worthless and cannot even resale this piece of junk. DON'T BUY KITCHENAID OR WHIRLPOOL: gives a whole new meaning to made in America. Buy Bosch. Best appliance I have ever owned.

GRIZZLY FLATS, CALIFORNIA -- I bought a new Whirlpool refrigerator (model GX5SHDXV01) about 5 years ago. This company used to have a great reputation, but times have changed. At 2 years, the defroster went out and needed to be replaced. I thought at the time it was just one of those flukes, since Whirlpool makes such good products. But, here I am again with the defroster out at just over 5 years old. I contacted customer support and was told that they would not stand behind their product. Twice in 5 years is ridiculous! Poor marks for reliability. I won't be buying another Whirlpool product, ever.

SOUTH CAROLINA -- Our less than 2-year-old French door Whirlpool refrigerator has rust marks on all 3 doors. I called their call center and spoke to a supervisor and they consider the rust to be cosmetic and it is not covered under warranty. They also said that there are many qualities of stainless steel. If that is true, they should put a special coating on their fake stainless to prevent the rusting. My daughter has 20-year-old stainless steel countertops and they do not rust! This is my first Whirlpool appliance and I will not be buying another one. I have always been happy with GE appliances.

I purchased a $900 refrigerator and it broke 1 yr & 1 week later. I fought to have this fixed since it's out of the warranty period. After having to take time off work for repair people to come, the repair guy made a disaster. Finally after much arguing I received a new refrig same model. Well that last about a year & 1 1/2 then it started leaking underneath. I CAN'T use the ice maker or the water feature which I paid extra to have. What a piece of Junk. The people at Whirlpool l will just say did you purchase a warranty? You shouldn't have to have it fix when it's only 2 yrs old!!!!!!

They are so greedy, they make junk so that you spend more money on repairs or extended warranties. Whirlpool owners & mgrs see how you feel when it happens to you. KARMA. I will tell as many people as I can to stay away from Whirlpool, I will never purchase their products again.

In 2007 I purchased a Magic Chef Refrigerator model: CTB1821ARW. The refrigerator is not six years old yet, and it looks like new. I never had any problems with the refrigerator until recently; the defrost heater stopped working. I called a service professional to fix the problem, and this is when I ran into another problem; defrost heater part is not available anymore.

I cannot find a defrost heater part # 63001387 for my refrigerator which would cost me approximately $30, so I have to dispose of my refrigerator which costs $600 and buy a new one, preferably one of the Whirlpool's family; this is what a Whirlpool customer service representative suggested. Do you think it would be reasonable to throw away five or six years old refrigerator? I don't think so, but Whirlpool corporation's customer service representatives think it's a great idea.

Whirlpool Corporation acquired a company which was producing Magic Chef Products, but it is obvious they forgot to acquire their liabilities. Searching for defrost heater online I discovered that I am not alone in this frustration. Many other consumers who purchased Magic Chef Refrigerator five or six years are having the same problem. When consumers purchase costly products they do not expect the assembly parts for their products to be discontinued in the next five years or even sooner. I have to question, “Is this how Whirlpool Corporation makes their profits?”

Because I couldn't accept the fact that I have to buy a new refrigerator just because of a small part which is discontinued, I sent a letter to CEO Mr. Fetting asking him for help. Two weeks later I received a phone call supposedly from the executive office, and ** was trying to explain me that Whirlpool corporation is not responsible for not having parts for Magic Chef refrigerators; instead, she offered a 30 percent discount of suggested retail price on my choice of the Whirlpool brand refrigerator.

Anyone who did a research before purchasing a costly appliance knows that Whirlpool products are more expensive and lower rated compared to Frigidaire or Kenmore products. 30 percent discount on a Whirlpool refrigerator still doesn't match a regular price of Frigidaire or Kenmore.

Later, I got another offer in the mail which said that I can purchase an extended four year warranty which will cost me $356. The agreement states that if a refrigerator cannot be fixed it will be replaced with a new one (sounds great), but there is a little trick. For refrigerators such as mine which are 5 years old only 40 percent of its cost will be replaced. Any reasonable person who can calculate will see how foolish this offer is.

I already know that my refrigerator cannot be fixed due to discontinued part. Whirlpool Corporation wants me to pay $356 for extended warranty which will make me eligible for a refund of 40 percent - approximately $240. Where is the logic? Do they really want to help their customers? I feel as if they slapped me on my face.

TORONTO, ONTARIO, CANADA, OHIO -- Our less than two year old Whirlpool Gold Refrigerator stopped cooling in the upper fridge portion but the freezer works. So far the response from Whirlpool has been a runaround and blanket answer from customer service that they can't deviate from warranty regardless of the situation - but they could book the service appointment for us. I asked who I could escalate this to within the company since the fridge isn't old, is supposed to be a nicer model and appears to be a major defect in early in the lifespan of the appliance.

I was told I could speak to a manager and was put on hold. After waiting, the CSR told me it would be a long wait and I could instead have him call me back. I agreed and asked for the name of the man that would be calling me. The CSR said she couldn't give me the name because there is a "line" of managers and it could be anyone". Odd since the CSR specifically said "he" would call me. I agreed to the callback and booked an appointment since we need it fixed anyway. I didn't receive a call back that day but was told it could be the following Monday.

A service tech came and advised that the computer is defective. A basic search using Google show that the "Jazz board" or computer appears to be a known defect with these models, however Whirlpool has not issued a recall or service advisory. Moreover, this fix cost us $115 so far, we will be without the fridge for a week until the part can be ordered and received - about $150 for the part and then another service call to install the computer board.

This is a large inconvenience and both the breakdown of the fridge and response of customer service doesn't build my confidence in Whirlpool. I understand that appliances don't last forever and the purpose of (1 year?) warranties. But I also don't expect a major issue with an important appliance so early in the life of the product. How a company responds can make all the difference. They can stand behind the product or hang the consumer out to dry.

Reading other reviews of the Gold series I now know, it is possible that this fridge might have regular breakdowns. Since the kitchen is all Gold series appliances (dishwasher and stove) we will be disappointed if we need to replace the fridge. Based on our experience with Whirlpool so far, it will not be a Whirlpool replacement. I will update this after the fridge is repaired with details of the fix and any further responses from Whirlpool.

UPDATE 1 - Whirlpool offered to pay for the part only. That leaves me with over $200 in labor costs. Moreover, it's been over a week without the fridge and 8 days since the tech Whirlpool sent diagnosed the problem. They were to call when the part came in with an estimate of Friday and repair Saturday. It's Saturday and no update.

Since they need to give me 24 hours notice because the Board failed in two ways - one being that it won't defrost the freezer - and we need to unplug the fridge to let it defrost so they can do their work - this means at least another 3 days minimum before repair. Not having the fridge for two weeks is enough of an inconvenience let alone replacing the food that went bad. Coolers and ice only do so much. (Another expense.)

Update 2 - The company sent to fix the problem called in the morning on a Monday asking to come out between 11-1. It's a good thing I could pull it off. So much for 24 hours notice so it could be defrosted. The tech didn't even know what the prior tech had done to know it needed to be defrosted. Out more time and money - but it's running. Based on other reviews - it looks like I'll have more breakdowns to look forward to but I hope not. The bottom line is that while I appreciate that Whirlpool paid for the part, I'm still left not please with a majority of the costs of the repair, the time it took to get repaired (add lost food to the cost) and the initial customer service.