MICHIGAN -- Noticed door seal was splitting 12/1/2019 on refrigerator I delivered on 12/22/2018. I was told by Whirlpool that warranty is from date of purchase not date of delivery. Since I purchased this special order item on 11/10/2018 I was told my refrigerator is out of warranty. I was advised that this is stated in the warranty document that you don't get or look at until after the appliance is delivery. Be warned you do not get a full 12 months of warranty on anything you special order from Whirlpool no matter how long it takes for them to build and ship it to you.
I bought a Whirlpool kitchen package from Home Depot. I built a house - moved in on July 15, 2019. 15 days in the refrigerator broke. I called customer service to speak to the warranty dept. They scheduled a appliance man, I had to wait over a week. He came in - called a tech and said he did not have the parts, Whirlpool would order it.
5 days later I called Whirlpool customer service. They told me that the appliance repair company ordered the parts and it would take 7 to 10 more days. Now that is 3 weeks without a functioning refrigerator, throwing food away weekly, putting things in coolers in a brand new home with brand new appliances. I told the customer service representative that I believe this is unacceptable that I have to wait 3 to 4 weeks to get my brand new refrigerator fixed. Her reply was that she was not the cause of my refrigerator problems and many of her customers have to wait weeks to get repairs done. Whirlpool is a very large company with very poor customer service. I am a very dissatisfied customer!!
MEMPHIS, TENNESSEE -- Had the fridge 14 months when first problem showed up, Ice maker quit so I called Whirlpool and they sent out service technician and was told it would be approx $700 to fix it. I paid $3400 for this fridge and doling out another $700 after just a year did not sit well with me. I called Whirlpool back and the CS agent managed to get approval for a free repair. Kudos to them. It took the technician 3 tries to finally fix the refrigerator after replacing most of the important stuff on the inside and the control panel. Taking the advice of the service tech about the history of their fridges I paid for an extended warranty that they sent through the mail.
Lo and behold a few months later the ice maker quit again and quickly thereafter the fridge stopped cooling and we lost lots of food. I called in for the extended warranty and after holding about 25 minutes the agent looked up our fridge and stated it was slated for replacement due to its repair history, ok good. She said she would try to escalate the problem so it would be replaced quickly and apologized. I should have took that as a warning.
10 days later Whirlpool called and left a message with a number to call to coordinate the exchange. I quickly returned their call and held, and held, and held. After 35 minutes I hung up and decided to try again later in the day. There is no way to leave a voicemail! I called again later that day, same result. It has been a week and my longest hold has been 49 minutes without talking to anyone. This is ridiculous.
553 BENSON RD, MICHIGAN -- We had a 42” Jenn Air refrigator that we loved. It worked perfect until year 9 then it started having issues. 5-8 repair visits. So many I can't remember and one of the repair companies would not come back and work on it. They told us Whirlpool had not paid them for the last visit. The refrigerator had a 12-year sealed unit warranty but the thing that did it in was a circuit board that was manufactured discontinued. We also took out the Whirlpool/AIG additional warranty. Whirlpool/AIG said they would search for the part but came back and said the part cannot be found so the unit could not be fixed.
Today we took the unit to a scrap metal yard. It brought $14.00 and Whirlpool sent us $1,200.00 check. I know things break but it sad to think the refrigerator is a total loss over a circuit board and for the 9,000.00 plus you will be out on a new one plus the price of the custom wood panels. I would never buy one of their refrigerators again. The whole experience was awful.
PALM COAST, FLORIDA -- We purchased a Whirlpool refrigerator from Home Depot. The refrigerator was delivered and we reversed the doors and left it for 24 hours to come to temperature before putting food in it. Once we put food in it, frost and icicles formed in the freezer and so we adjusted the temperature and waited another day or so to see if it would remediate the issue, it did not so we adjusted the temperature again and we started seeing water pooling in the refrigerator. We called Whirlpool and they sent a repairman out. He determined that the frame had been bent and air was getting into the Fridge and he was unable to repair it.
Whirlpool refused to do anything about it because we did not report the damage to Home Depot within 48 hours. A reasonable person would probably not expect us to know the appliance was damaged due to this issue, we figured it was a faulty appliance. Whirlpool told us our only remedy was to go back to Home Depot to work it out. I will not ever consider a purchase of a Whirlpool anything. This is one of the worst experiences. Best steer clear unless you feel pretty confident the appliances you receive are in perfect working order.
TULSA, OKLAHOMA -- Purchased new refrigerator Feb. 2017 and not worked since installed. Whirlpool sent tech out and 2 appts. are no shows. 3rd appt. tech said he did not know what was wrong but he ordered parts and 2 weeks later installed. Still not working. Now that was in May. Now we are in June 12, 2017 and my new refrigerator is still not working. Still no parts and no one knows when they will be in or if they were even ordered.
Metro Builders have completely washed their hands of the matter even though my check was made out to them. I am at the point of having it loaded up and dumped back on Metro's front door with a knot. They can have it back because it is worthless and cannot even resale this piece of junk. DON'T BUY KITCHENAID OR WHIRLPOOL: gives a whole new meaning to made in America. Buy Bosch. Best appliance I have ever owned.
GRIZZLY FLATS, CALIFORNIA -- I bought a new Whirlpool refrigerator (model GX5SHDXV01) about 5 years ago. This company used to have a great reputation, but times have changed. At 2 years, the defroster went out and needed to be replaced. I thought at the time it was just one of those flukes, since Whirlpool makes such good products. But, here I am again with the defroster out at just over 5 years old. I contacted customer support and was told that they would not stand behind their product. Twice in 5 years is ridiculous! Poor marks for reliability. I won't be buying another Whirlpool product, ever.
SOUTH CAROLINA -- Our less than 2-year-old French door Whirlpool refrigerator has rust marks on all 3 doors. I called their call center and spoke to a supervisor and they consider the rust to be cosmetic and it is not covered under warranty. They also said that there are many qualities of stainless steel. If that is true, they should put a special coating on their fake stainless to prevent the rusting. My daughter has 20-year-old stainless steel countertops and they do not rust! This is my first Whirlpool appliance and I will not be buying another one. I have always been happy with GE appliances.
I purchased a $900 refrigerator and it broke 1 yr & 1 week later. I fought to have this fixed since it's out of the warranty period. After having to take time off work for repair people to come, the repair guy made a disaster. Finally after much arguing I received a new refrig same model. Well that last about a year & 1 1/2 then it started leaking underneath. I CAN'T use the ice maker or the water feature which I paid extra to have. What a piece of Junk. The people at Whirlpool l will just say did you purchase a warranty? You shouldn't have to have it fix when it's only 2 yrs old!!!!!!
They are so greedy, they make junk so that you spend more money on repairs or extended warranties. Whirlpool owners & mgrs see how you feel when it happens to you. KARMA. I will tell as many people as I can to stay away from Whirlpool, I will never purchase their products again.
BENTON HARBOR, MICHIGAN -- Whirlpool 29 cu. ft. French door refrigerator model WRF989SDAH02 - leaking water - Whirlpool Customer Service over-the-top rude. Repair shop 200 miles from here. A week before they came out, needed to order part - another week + for part to arrive and schedule visit. Oops, wrong part, still leaking. Ordered another part meaning another week + for part to arrive and another week before visit could be scheduled. At this time awaiting that part (will be 30 days). If we have another problem while under MFG warranty, we'll just call a local authorized repair person (20 minutes away) and pay for it ourselves.
Purchased extended warranty from HH Gregg. They were absolutely no help although they have a corporate office that is supposed to intercede. Extended warranty will not go thru Whirlpool or I would have cancelled that for a refund. Extremely dissatisfied with Whirlpool warranty arrangements. Live in metro Atlanta and can't believe there is no one closer than 200 miles that could handle this repair!