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Ford Motor Escape


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Ford Escape Brake problems!
Posted by Escape ford on 10/18/2007
ALBUQUERQUE, NEW MEXICO -- The brakes on my 2005 Ford Escape started making terrible grinding noises. I was told by two shops that my pads needed to be replaced. Had them replaced but the problem continued. The pads were replace again - problem persisted. Since then, I've had 3 shops look at the brakes and they couldn't find the problem. I finally took it to Ford (I was told $19.99 for inspection but they CHARGED me $102.93). They told me I had 'chatter marks' and needed to replace all 4 rotors for $700. They told me you couldn't miss the 'chatter marks'. Funny how none of the other places saw the marks. I did some research about 'Chatter Marks' - nothing really but a lot of information on this same brake grinding problem on the Escape.

I called Ford and they said can't do anything because I took it to another shop. I've been buying Fords for 20 years! They just lost a loyal customer - I'll never buy a ford again!!!

     
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Posted by MRM on 2007-10-18:
Perhaps your rotors may be warped.
Posted by MRM on 2007-10-18:
If you're interested in replacing the rotors yourself, go to www.youtube.com and watch an instructional video on changing rotors. You will save $500 by doing it yourself and your wallet will be happy. DIY is priceless!
Posted by Aerocave on 2007-10-18:
I think that is a bit extreme to blame Ford for what seems to be a mis-diagnose of the real issue...Also, brakes and rotors are normal wear and tear items...I appreciate the brake "grinding issue" on Escapes, but again, you have no evidence that this applied to your vehicle. You cannot blame Ford for refusing to help you out when you did not take it to an authorized Ford dealer. Makes you think twice about saving $5 at Jiffy Lube or Monroe...
Posted by Anonymous on 2007-10-19:
Even funnier is how you finally took it to a Ford dealer and they told you what the problem was yet you still want to blame Ford for your "stewpidity".
Posted by steve101 on 2007-10-19:
You have a 3 year old car and you are wondering why you have a brake problem? As Aerocave said, its a normal wear and tear item. How many miles did you have on the car?
Posted by NickiASM on 2007-11-01:
They have the most horrible Customer Service. I will be trading in my Ford for a Jetta in March.
Posted by escape on 2012-04-09:
my hybrid 2005 ford escape and did not have to change brakes or fix rotors until 95,000. this was acomplished by never tail-gaiting and coasting when possible vs using brakes. Brakes and rotors will last as you treat them.
Posted by Empathetic on 2013-03-14:
Forget the above critics, who have to be Ford employees. Your honest questions can be addressed by a) replacing the rotors yourself, or b) the rotors will last as long as you have good pads, if you can put up with the pulsating.
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2005 Ford Escape has constant & EXPENSIVE problems
Posted by KrissyK on 01/06/2010
I have a 2005 Ford Escape. I love the body style, space, amenities, etc. Performance on the other hand is AWFUL. FIRST INCIDENT: The vehicle was a couple years old and I was in a traffice jam in the middle of winter and turned on the rear defrost and approximately 3 seconds later the back window exploded. Glass was everywhere including on my dogs in the backseat who were terrified. Thank God it wasn't a child back there. The window was all gone except around the very edges. You could see "burn" type marks on the lines of the defroster that were left on those edges. Took it to dealership and was asked "how fast were you traveling?" "Did you hit any bumps?" REALLY? The window explodes and somehow its my fault. They said "its not defective so you'll want to claim the repairs on your insurance because its expensive". Called, wrote and emailed everyone I could. The only responses were "What is it you're looking for from us" How about they reimburse me? Got nowhere. Everyone I was in contact with said "Can't help ya". Sidenote: This was my husband and I's 6th Ford in 12 years and between the 2 of us we owned 3 Fords at the time. Hmmm, thought as good customers we would be treated better. Then a year later the computer went out. Fortunately that was covered under an "unannounced recall". Computer was fixed for free but not the items that got damaged because the computer went out (the coils, etc. shut down because the computer shut down). $1400.00 later I was back on the road. This summer the air conditioner stopped working. I didn't bother spending the hundreds of dollars they wanted and go without air conditioning. This week the transmission went out. $4,200 later I can get back on the road. So, what am I missing here? The car is barely 5 years old and I've put $6,000 additional into it. Obviously this doesn't include the amount I've spent on tires, brakes, etc... general maintenance. BUT, those I expect to pay, the others NOT SO MUCH. My husband and I use to be loyal customers but they have lost us and many friends and family members for life. Its a shame that the vehicles are not made to last and the customer service and loyalty are non-existent. Hmmmm, they wonder why people buy foreign.
     
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Posted by goduke on 2010-01-06:
Found On Road Dead.
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Water Problem 2009 Ford Escape Hybrid
Posted by Polka on 07/01/2009
DEARBORN, MICHIGAN -- We purchased a new 2009 Ford Escape Hybrid. Whenever it rains, water comes in on the inside of the front doors. Both dealer and Ford Company maintains that the vehicle is operating within Ford specifications. Many emails have been sent back and forth to Ford and in addition to many answers they suggest that we go to another dealer for another assessment. That would of course not only be an additional cost for us, but absolutely absurd going to another dealer who would have every right to tell us that we should have purchased the car from them. Again, quite absurd for Ford to suggest this especially after telling us that our dealer has factory trained technicians, comprehensive service information and specialized equipment to resolved our concerns. We have been in touch several times with the dealer where the car was purchased and the last step they took was to call Ford Motor Company for our problem and along with all the prior answers received, Ford related that if they received more complaints regarding this water problem, they would look into the problem, but at this time, they feel we should accept this water coming inside the door because as they claim "its within Ford's specifications". The dealer was also advised by Ford that they would be allowed and attempt to repair with additional seals to stop the water, however we would have to sign a waiver that would void any further warranty for such repair work if it did not solve the problem. We could not accept this restriction. On June 1, 2009 we wrote a letter to Mr. Alan Mulally, President and CEO with a copy to William Clay Ford Jr, Executive Chairman, both of Ford Motor Company, by return receipt requested.

We did not receive a courtesy telephone or written answer from either one. We then tried to contact both of them with a telephone call and we were told that these executives were just too busy to talk to us. Thank you for your time.
     
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Posted by Anonymous on 2009-07-01:
gotta love them Fords....NOT!

Posted by DebtorBasher on 2009-07-01:
I love my Ford!
Posted by Anonymous on 2009-07-01:
well someone has to I guess.My brother in law is on his third in eight years...so very relible those Fords are.....
Posted by madconsumer on 2009-07-01:
i am on my 5th new ford product, never any issues. a little water leak is not casue for a recall. since it is a new hybrid, there are a few issues to work out.
Posted by Soaring Consumer on 2009-07-01:
There should be no reason that water should be leaking through the doors. New design is no excuse.

Voted helpful.
Posted by BokiBean on 2009-07-01:
I love my Ford too, but I would hate it if water was leaking in every time it rains...no excuse for this.
Posted by catching up on 2009-07-04:
polka
Did ford actually see the water leaking into the car .
If yes they should have replaced all the door seals and water tested them to make sure the problem went away.
You have a three year bumper to bumper warranty, that covers all parts and labor 100% .
I worked at a ford dealership and have never heard of them giving the customer a hard time about leaky seals and also the ones that whistle at high speeds. Also , other Ford dealerships have to honor that warranty. Something is fishy here.
Posted by forcomplaintsonly on 2009-09-23:
I purchased a 2009 Ford Escape Hybrid and I love it. I have not have any problems, whatsoever. Matter-of-fact, the MPG is even better than the window sticker showed, even on the interstate. No water leakage. After the lemon I had before(Pontiac Torrent - owned it 1.5 years, in the shop numerous times and GM and delear did not care), if all I had was a leak, I would still be happy. Just a suggest, but if it leaks everytime it rains, check to make sure door is tight when shut, also take a rag and wipe all of the seals, sometimes there can be something on them that you do not see and this will take care of it.
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Brake System
Posted by RHR on 03/12/2008
LAKEWOOD, COLORADO -- At 26,000 miles our 2006 Ford Escape started having a pulsating in the brakes when you came to a stop. Took it into a Ford dealer for service. Their answer was, "We'll turn the rotors." They did and that did not solve the pulsating problem. We took it back to them a second time for the same problem. Their answer was, "We'll turn the rotors." I said that did not work the first time and their answer was, "We'll turn the rotors." That did not solve the problem. Took it back to them a third time. They answer was, "We'll turn the rotors." Again, I said that didn't do anything the first two times but they said, "We'll turn the rotors." I expressed concern that they were turning the rotors so much they could get to be below spec. They said, "No problem...there's lots of metal left." This third turning of the rotors did not solve the problem. At this point, we took it to another Ford dealer.

Explained the pulsating problem and they said, "We'll turn the rotors." At that point I got a call from the service rep telling me the rotors were too thin to turn and the rotors and pads had to be replaced at $450 cost to me. Even though Ford authorized service people insisted on turning the rotors 3 times to the point that are not serviceable, I am now expected to pay for new rotors and pads. No one at Ford showed any interest in finding the cause of the problem, i.e., what caused the brakes to begin pulsating at 26,000 miles. I talked to Ford Customer Service people at the Regional Office. Their oft repeated position is that the warranty does not cover brake pads or rotors and therefore they will not replace the rotors or pads.

No matter that their mechanics turned the rotors so far that they are not serviceable anymore. I am to pay $450 for their mistakes in attempting to correct a problem. Suffice it to say I will never buy a Ford product again and will advise anyone to not buy Ford. Ford does not stand behind their products or services.
     
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Posted by Anonymous on 2008-03-13:
Just out of curiosity, how would you fix a brake pulsation problem??? Here is how. First you have the rotors turned, then you learn how to drive!! You are riding the brake causing the rotors to overheat and warp
Posted by Graywacke on 2008-06-27:
dealerdirect: must be a dealer, sure sounds like a ford motor mech or rep. Just to let you know, there are pleanty of site on the web that are claiming the brakes fail at 26k. consumer report even made comments. My Ford F150 brakes had similar problems. I did not opt for turning, I just replaced the rotors, wheel bearing and pad (Ceramic on the front: metal pads can cause warping). My rear brakes need work 30k miles later. Clutch went out at 50, total clutch replacement. They busted the starter and tried to bill be for a $350 starter, until I took picture of the old starter. Any person who makes a blind claim you need to learn to drive, with out examining the auto, is a %^&#@*. Ford CERTIFIED mechs did not know how to bleed a clutch, did not even get it close the first time. Took some doing to get them to bleed it a second time. Then they put a 4-ft long scrape down the side. The clutch was not installed correctly and they never turned they old fly wheel. So I had to pay the my wife car mech (WV place to do it correct). Total cost of repairs in 60k mile: close to $4,000. For never once stook by thier product or thier Certified Mech. FORD QUALITY #1, YES NUMBER ONE WORST. I AM GOING BACK TO IMPORTS. SOOOOOO MUCH BETTER QUALITY AND SERVICE.
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Seat Staining
Posted by R-lhulan91 on 12/20/2011
From day one of the purchase the seats in the vehicle stained as if they were used seats. Complained to the dealer and their reply was to read the manual on how to look after the seats. Very very dissatisfied.
     
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Posted by trmn8r on 2011-12-20:
The dealer's reply is a standard one - use and care instructions are usually in the owner's manual.

This brings up the question of what the character of the staining is. What material are the seats covered with (leather, cloth, etc)? What kind of dirt/contaminants are they being exposed to? What method of cleaning have you attempted?

Have you found evidence of others making the same complaint?
Posted by Churro on 2011-12-20:
" Complained to the dealer and their reply was to read the manual"

This sounds like a dealer who puts no value on repeat business. What a shortsighted dimwitted reply to a customer's question.

If it were me I'd send my complaint to Ford about this dealership and their lack of customer care.
Posted by trmn8r on 2011-12-20:
I don't agree that it is a dimwitted comment. Unless there is a material defect in the seat material, what is the dealer to do?

Let's say I buy a pair of pants. They get dirty really easily, and I go back and complain that my pants are getting dirty. I would bet $50 that 9/10 retailers would point me to the garment tag.

Not a completely fair analogy, since the retailer didn't make them. But the owner's manual IS where the manufacturer's recommendations for care are located - they aren't on a tag affixed to the seat. Maybe the OP should call the manufacturer - nobody at the dealership would have reason to know more than what is in the manual, unless there is a known problem.
Posted by Churro on 2011-12-20:
You're seriously comparing a fifty buck pair of pants to a twenty-five grand plus SUV. Seriously? Okay.
Posted by Nohandle on 2011-12-20:
Just an example from TRM Churro. Good Morning My Little Ray of Sunshine. Did you sleep well?
Posted by JayByJay on 2011-12-20:
What the car new or used?
Day 1? So you saw the stains and bought it car?
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Escape's light switch
Posted by Fiddler9774 on 10/21/2011
Sometimes when I get in the car, my knee bumps into the light switch and moves it to the LIGHTS OFF position. Not a good thing.
     
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Posted by Alain on 2011-10-23:
Let Ford know about this so they can pass it on to their designers at http://www.ford.com/help/contact
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My broken 2008 Ford Escape
Posted by Sicofbeinripdoff on 04/21/2011
I bought my first new car off the lot in January of 2008, Yep a brand spankin new 08 Ford Escape. I struggled with buying a Ford because of some of their history with shotty vehicles (the Mercury Topaz need I say more)But my Grandpa retired from Ford and I had a discount buy in deal. I had trouble with my vehicle early on, first it was the Transmission cooling system had a leak. My car was lurching and sputtering while driving down the road almost causing an accident at one point. I made an appointment at the dealership where I purchased the vehicle. Ford technicians were quick to inform me that I was 2000 miles over my warranty and the repair would cost $700.00. I was appalled that my new car had such a big problem so early on. I talked with Ford and they said because I had been a loyal customer they were going to fix my car for only a 50 dollar fee. Woo Hoo I had been such a good Ford customer that they were helping me out! Wrong, little did I know that this was a very common problem that a lot of people were experiencing with this year and model.

I went on my merry way and made it about 25,000 miles down the road and my entire transmission gave out while driving near my home. I had it towed to the Ford dealership once again explain the problem and the wait begins. they call me three days later to tell me I need a 130$ battery before they can run a diagnostic. "Ok" I say put it in and let me know what you find out. Four days later I Finally CALL THEM BACK and they inform me that the transmission is out and it will cost me $3900.00 to replace.("Oh and don't forget the charge for the battery ma'am") Where is my loyal customer discount now?

My car is a little over three years old, it has never been driven more then 200 miles from home and never gone over 85 miles per hour! It was maintained by Ford, not always right on time but with in a reasonable time frame. How in the world can it have a failed Transmission? I can't afford to repair my car, I will however continue to pay it off as it sits in my driveway...The salesman that sold me the vehicle said he just "felt terrible about my LUCK" He had no idea Ford Escapes had such a transmission problem. I thought to myself hmmmm GOOGLE IT BUDDY, after all I did and found page after page of sights talking about this faulty transmission clamp and eventual transmission failure.

It was obvious that Ford once again has duped the American consumers with the whole built ford tough. If that's the case then show me the way to the Honda built strong dealership because that motor company seems to be building a much better product. I can't believe that Ford can get away with making Shotty vehicles. We as consumers need to stand up and stand together and demand that our vehicles be fixed, replaced or bought back. Maybe if enough people got together and found a way to hold Ford Motor Company responsible for this substandard craftsmanship they would be forced to make a vehicle that Lasts. When do we say ENOUGH is ENOUGH? Boy do I regret my decision to cut corners with Ford I guarantee I would be doing better right now with even a used Honda!!!!!!
     
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Posted by Anonymous on 2011-04-22:
Commercials on TV are a facade to get you to purchase things. Built Ford Tough, Chevy's we'll be there. Yeah right.... Its the same with fast food commercials. You always see these neat and clean, so extremely cheerful associates just SO excited you came in to place your order. Ive never come across a fast food employee like that. Most are there for their low paycheck. Its all about the bottom line. ITs past the warranty. Whether or not its a common problem, unless its a safety issue, they wont do anything about it. It sucks, but its the American way!
Posted by getoverit on 2011-04-22:
Too bad you didn't google the repair histories of cars before making your purchase decision. But I can cetainly understand your frustration. You take the plunge, buy a nice, new vehicle, and expect it to provide some years of good service.

I'll just toss in that my wife and I have owned eight Fords and Mercurys (imncluding a Topaz!) and have had few problems. Are they the best cards on the planet? Probably not, but overall they've served us well.

Your first transmission repair was when the vehicle was already out or warranty and then the teansmission went out 25,000 mles after that. It sounds like the OP put a lot of miles on the vehicle in three years. That could be a factor.

Posted by sicofbeinripdoff on 2011-04-22:
Yes I do drive my car alot!!!! I put on actual about 18,000 a year. I live in wyoming and have three very active kidos. The transmission problem with the cooling system was eventually big enough to deserve a recall. Its now being noticed that alot of these same cars that had to be repaired are also having the transmissions go out completley. my Nissan had 210,000 miles on it when we sold it. Not a transmission problem one, its just so frustrating!!!! Oh yeah before I forget to ask...Did you really have good luck with a Mercury Topaz or are you just telling me that to make me feel better?
Posted by Anonymous on 2011-04-22:
You're supposed to be able to drive it a lot. That's pretty much all cars are made for. We owned a Ford Escape in 2005 and 2006. My husband's car was provided by his job and that's what they were giving out that year. He worked a few hours away and put about 50k miles on it the first year and then a few months later after 15k had to turn it in for another car - Mercury Montego this time. Throughout all the cars we had, quite a few Windstars, a Sable, and the Escape we never had one single mechanical problem. I drive a 2000 Expedition until last year and no problems with it either except a dead battery once. I hear HORROR stories about Fords but have been extremely fortunate I guess.
Posted by getoverit on 2011-04-23:
Topaz: Bought it at auction for $4,000. My wife drove it for about six years - not a lot of miles. To be honest, there was a lot of stuff wrong with it when we finally donated it for a tax write-off.

Didn't expect a lot - didn't get a lot.
Posted by sicofbeinripdoff on 2011-04-26:
So I have some good news to report about Ford Motor Company...I wrote an email to the CFO pooring my heart out about my broken Escape. I was contacted by Ford and they agreed to pay half of my transmission bill! I am feeling alot better about sticking with Ford now.
Posted by MRM on 2011-04-26:
Hip Hip Hooray!
Posted by MRM on 2011-04-26:
Thank you for the update and the good news!
Posted by Anonymous on 2011-04-26:
Good for Ford for coming to your rescue. We've had a Ford Ranger since 1997 (as our workhorse--mostly for hauling stuff) and have not had one problem with it. I would buy another Ford truck if need be.
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2009 water leak in the rear
Posted by Waterjerk on 07/29/2010
I purchased a 2009 Ford Escape. It had a water leak in the back of my car from day one. I have been given the run around by Ford. They feel that more people should complain before they can do anything. This is the second Ford I have purchased in the last 10 years, that had a water leak...Go figure. I will NEVER, EVER purchase a FORD car, van or truck again. I thought AMERICAN cars were suppose to be great, they just suck. I will go with Toyota next time. Sorry USA but this is fact.
     
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Posted by MDSasquatch on 2010-07-29:
Have fun in your Toyota, please avoid my neighborhood when the accelerator is stuck, the steering is malfunctioning or other unrevealed problems are occurring. I have two kids, a dog and two cats that I don't want to be put in danger by your "Un-American" Car. Thanks
Posted by SaMoore on 2010-07-29:
I'm sorry the dealership has not been of more assistance. Good luck with your Toyota.
Posted by Anonymous on 2010-07-29:
Thats odd. They wouldn't fix it? was it under warranty? lol If I had a leak in my brand new car, I wouldn't have left the dealership without it being fixed. If they refused, I would call a friend to pick me up and tell them to keep the car!
Posted by amy desorda on 2012-08-05:
I've had the exact same problem with my 2009 Ford escape. From day one each time it rained out my rear window leaked terribly. Two Ford dealerships and about ten visits and a bunch of runarounds and bs later to this day I still have the problem and it is not fixed ! Bullshit Ford motor co!!!!
Posted by Maureen on 2012-09-12:
I had a 2010 Escape that the back window leaked so often that the dealer bought it back under the lemon law. I had to get another Ford so I decided to try the 2012 Escape, thinking Ford would have solved the leak problem. But NO they didn't. My car is 6 months old and has been in the shop 3 times for the rear window leaking. Of course they say is is normal.
Posted by Alice on 2013-04-16:
I have the exact same problem with my 2009 Escape. The windshield is also letting water in - its dripping through the passenger handhold :(
Posted by Mike on 2014-02-26:
I have the same issue with my 2009 Escape. The trick I found is each time I fill my Escape with gas I pop the Rear Glass up and wipe off the dirt on the Rubber Seal along the top. No leaks since I started doing that. I was told it was a poor design. New Escapes no longer have a rear glass window that opens on the back.
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Peeling Paint
Posted by FreddyJ on 06/26/2010
2003 Ford Escape story.

The car had 64,000 km's on it, 4,000 over warranty and was 3 1/2 years old. Since new, it had been maintained as per the schedule published by Ford as well as having "Crown Rust proofing" to protect it from our dreadful winters. My 14 year old Dodge Dakota looks factory new except for the parking lot door dings from inconsiderate others but that it another story. Crown works!

Back to my Ford situation.

After a hand wash, I noticed that paint was starting to delaminate above the front windshield. Close examination showed delaminating on the rear tailgate. Over the next month, large pieces of paint peeled off the car. I went to the local Ford dealer and spoke with the body manager who informed me that this was my problem, not his and since the warranty was expired, a paint repair would come out of my pocket.

Conversations with Ford went nowhere.

During one exchange with Ford Canada, the person on the other end of the phone told me that there was a note on my file that stated that the car had been repainted. This apparently came from the body manager whom I initially spoke to about the problem.

I owned the car since new and adamantly stated that the paint or what was left of the shoddy paint was indeed original. My next visit to the dealer in no uncertain terms I told the manager that I didn’t appreciate being insulted and called a liar regarding te paint problem.

Ford walked away from the problem and I walked away from Ford.

To this day I look at the same model of Escape which I had and continually I see paint peeling in the same places as my former vehicle. Obviously Ford has a problem with the process of getting paint to adhere to some models of their vehicles.

After absorbing a huge depreciation expense of the private sale of my Escape, I purchased a Lexus GX470.

Never will I own a Ford again.

Poor workmanship, poor body fit, poor paint, poor dealer service.

I pass on my Ford story to anyone who will listen.

Lexus quality and service has been a dream after the Ford experience.
     
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2009 Ford Escape
Posted by 2009 escape on 02/01/2010
I have a 2009 Ford Escape with 11,000 mile on it took it to the dealer which I got it from and they told me my trans had a problem. So I said fix it they told ok but I did not get a rental car now this is a new car and they with not give me a loan what the deal. I had to buy a service contract on a new car that is a bunch of b. s.

I will never buy a Ford car again can you believe this. What a great car company.
     
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Posted by goduke on 2010-02-01:
My 2007 Escape had a tranny die at 34K. Got in just under warranty. I got the corporate customer care folks to pay for part of the rental car (they wouldn't cover taxes or insurance). Phone numbers are at:

http://www.ford.com/owner-services/customer-support/contact-ford

The dealership fixing it (not where I bought it, different state) actually took 10 days to get it done. That was an entirely different issue we had to chat about. Ford is way down at the bottom of my trust list at this point in life.
Posted by momsey on 2010-02-01:
I would think this is more of a dealership/salesman problem than a Ford problem (other than a major problem with a new car.) The dealers each have their own rules as far as loaners for customers, as far as I know. I bought a VW from one dealer several years ago, and every time I took it in for service, I had to pay for a loaner (a nominal fee, not the price I'd pay if I just went and rented a car.) At my current VW dealership, loaners are free.

On another note, sorry to hear problems about Ford, I've been hearing great things about them lately, and we were actually pretty set on buying an Escape Hybrid soon.
Posted by goduke on 2010-02-01:
momsey, I'd do the google search about ford escapes and transmissions first.
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