VIRGINIA BEACH, VIRGINIA -- We had bought and had installed a Home Depot water heater, and discovered it had begun leaking. It had rusted out at the bottom. It was fortunately still under warranty so I contacted Home Depot and I worked with them to get it replaced. I paid the difference in price between the old and new one. Also I paid for the installation. The third party company used in Virginia Beach was Perez Enterprises. The two gentlemen that did the replacement did not seem to show much respect for the property, dragging in mud etc onto the carpet. The replacement took about an hour. They also sprung extra charges onto me during the install which was suspect.
That evening I heard a dripping sound coming from the attic where the new water heater was installed, and investigated. I discovered that the new water heater was leaking very quickly from the cold water line soldered to the PEX water pipes via a fitting. I immediately called Perez Enterprises, and they sent someone out that evening about an hour later. He informed me that the original installers had not soldered the pipe all the way around on the cold water line. He changed the fitting, mopped up some of the water, and told me the manager of Perez Enterprises would contact me the following day to sort out all the damage caused by the leak.
It had leaked all the way through two ceilings and a wall to the first floor. The following day Mr Perez came and inspected the issues, and firstly informed me that they would wait for the water to dry and then pay to repaint the stains created in the ceiling from the leak. I was of course concerned with this course of action due to large amount of water that had leaked and the possibility of mold. Eventually Mr Perez had a company come and setup fans and dehumidifiers to dry out the ceiling/wall/attic quickly, and treat for mold. This took 3 days.
Fortunately I was having the house repainted, and so asked my painter to paint the ceiling, and Mr Perez agreed to the charge for the ceiling painting. Overall, a simple water heater replacement became a massive headache, causing damage to the property that needed to be rectified. If the original installers had taken more care over their work, this would not have been necessary.
MAHWAH, NEW JERSEY -- Do not use Home Depot for appliances delivery and installation. Home Depot vendor for appliance delivery and installation for the New York area is Home Delivery of America. Home Delivery of America has multiple bad reviews all over the internet and lawsuits pending for extremely poor service. I read one on Yelp that was similar to my situation. I wish I had read it before the dishwasher was ordered.
We ordered a dishwasher from Home Depot that was supposed to be installed and the old one hauled away. All we got was 2 bullies with attitude that did not want to do their job. When the workers arrived they quickly determined they could not install the dishwasher. I asked them to remove the old dishwasher and leave the new one for the handyman to install. They said no. I asked if I can sign for the dishwasher so they can leave the new one. They said no.
By then my handyman came up from working downstairs and quickly determined that the dishwasher can easily be installed. It took four times asking the workers to allow me to sign the paper to keep the new dishwasher. My handyman ended up installing the dishwasher and helped me carry out the old one to the curb.
I called Home Delivery of America to complain. It took three times to get through to speak with customer services. Once I did they did not care to hear anything about the situation. I searched the internet and found several lawsuits pending from upset customers. Also, they had several bad reviews from other customers with similar situations. A single delivery did not matter to them.
Bottom line; use a local appliance store for when shopping for appliances. They have friendly, reliable delivery staff and want to satisfy their customers. They understand the important of customer service for repeat business and referrals. Home Delivery of America only cares about delivery volume and are not considered about customer service. Home Depot should take the time to read the bad reviews on the internet for Home Delivery of America. If they had they would not be using them as a vendor.
CONNECTICUT -- Buyers should be aware that Extended Warranty is not serviced by Home Depot!!! But a Subcontractor who is out to make money from you! Terrible experiences from Home Depot extended warranty service!! This is not first time that I had a BAD EXPERIENCE. I purchased Cub Cadet Riding Lawn Mowers and the extended protection plan. After it went in for warranty service... my lawn mower is cutting the grass unevenly! I had a similar experience 4 years ago with the extended warranty service. The customer service, I should say, is one of the worst I've encountered. I called H.D warranty dept. explaining to them of how my lawn mower wasn't cutting evenly...
Next day BPT warranty company?, not Home Depot called and asked about my tractor. I explained to the representative that the lawn mower was cutting the left side of the grass shorter than the right side. She asked me "Did you check tire pressure?" I answered "Yes." Nothing was wrong with tire pressure and that I did check it. But she ask me 3 times about tire pressure. And her exact words to me,"You need maintenance" and pushed persistently that I needed to have maintenance.
I said "I don't need a maintenance." And that I had this issue previously... Maybe balance needs to be adjusted and requested to have it service (under my purchased Extended Warranty). We went back and forth with the same issue at hand. She did everything in trying to TELL me that I needed to be scheduled for Maintenance. PAY for it of course (this went on for more than 30 minute). She said "THAT'S WHY YOU NEED A MAINTENANCE... YOU NEED PAY FOR MAINTAIN FEE."
I said "You did not even look my tractor yet telling me to schedule and PAY for maintenance." She replied, "I KNOW, I'M DOING THIS BUSINESS FOR LONG TIME... Maintenance mean is oil change, filter change, and belt change..." Lol lol... I went along and asked her,"How is oil, filter, belt change related to the uneven leverage cutting of the grass?" She replied "It does." Does she take me for a fool? Does Home Depot even screen the subcontractors when they pass on the Extended Warranty that their clients purchased?
I strongly advise people from purchasing their Extended Warranty! Just know that when a problem starts from your equipment know that you're not dealing with Home Depot! You will get easy 30 minute of run around and "so called specialists" just trying to rip you off into PAYING for something other than using your warranty! I want to share my terrible warranty service experience with future Home depot extended protection plan buyer.
RICHMOND, CALIFORNIA -- I am so exhausted from all the frustrating details. At this point all I have the energy to say is - it seems like I'm their first customer and they are learning as they go on my job. It is far from finished at this point, it's been a month, and I've had to spend so much time trying to get this job done... It is just ridiculous!
Overall - terrible explanations, communication, planning and organizing between the different companies they subcontract with, Home Depot, and me, wrong information given to me which sent me on a wild goose chase for a sink that would not fit... and on and on... and very slow progression of this job that was suppose to take 3 weeks. I can't book anything on my days off because I am keeping them open for the next step of this project which requires me free during the day... and it has gone on way too long!
NATOMAS SACRAMENTO, CALIFORNIA -- Home Depot countertop was not trimmed properly to allow the refrigerator to slide in the 36" space. After several phone calls and trips to the Natomas store, tagged the installers to correct the problem, still NO response after 6 weeks!! I had to pay someone to fix the problem.
Similar problem with special order 8' Bi-Fold doors that were too narrow even though the HD salesperson checked with Masonite factory before ordering. Masonite regional representative promised to correct the problem but no response 3 months later despite several telephone calls to HD and the supplier - Masonite. Don't do business with the Natomas store! Customer service does not exist!
AURORA, COLORADO -- Been doing business with them for years, now for some reason they feel ALL customers are thieves. Each person is checked upon departing and searched. That is unwarranted and I cannot do business with someone that feels their clients are thieves. They may have a problem, well that's not my problem. But the insinuation and inconvenience is my problem. An easy way to fix their problem without inconveniencing their customers is mag strips and more cashiers. I won't shop at Costco or Sam's for the same reason.
One time when I was with a friend at Sam's around the corner I remember waiting in their exit line for twenty minutes. This only took five but still, who's paying me for my time they are taking up. Or is this just their opinion that your time doesn't matter. Doesn't matter that it's 5 minutes of five hours taking your time to search you is an implication you're stealing. A blanket accusation on all customers is just plain wrong.
I also tried to talk to them, and was even more somewhat surprised that they didn't really much care. Including being told very quickly into the conversation, "Sorry you feel that way, have a nice day". Wow?!? So denizens of the net, please don't shop there. That kind of attitude is wrong. Plain and simple. Their competitor is not far up the road and I will be finding myself going there from here forward. Thanks for your time reading this.
MERRILVILLE, INDIANA -- Most all the same things happen to my tractor where they claimed they would not fix anything. My tractor is also a LX 460, v deck belt had to be replaced twice year. The day I got the tractor I went to put it in reverse and it shot me across the street in forward, they came and got it and fixed that. Now the rear end is out and the only place you can buy toro trans and parts is Sears. You should replace all these töros that were sold from Home Depot at their cost. Dollar for dollar, you cannot get a better piece of junk, never buy from there again or toro. Don't understand why Toro would put their name on such junk.
INDIANAPOLIS, INDIANA -- We all know the customer isn't always right. Except, when you have lazy, incompetent management trying to get people out of their hair... and they have an installer to blame. Then the customer gets whatever they want. The next time you scream and throw a fit and want your install for free, just remember - even if you say the installers did a great job, they'll still take every dime and then some from the installer to pay you back. Without saying a word - it just comes out of the pay and takes 3 years to fix - if ever.
If they don't ever have to admit they're wrong, they won't. Big box prices with a promised million dollar install, and even when you give it to them some people just won't be happy - I get that. But by the time the messages are passed from 1 middle man to the next, the installer has already been thrown under the bus.
Why aren't there enough installers to get jobs in quickly? Here's a hint - because they don't expect to pay for others' mistakes, and expect to be paid for what they've done. 50 pages of You're a subcontractor, you determine your pay, but I can't get paid for the work I've done? How does that work? How many great installers have you lost because you screwed them over? And the "entitlement" issues at the store - we can treat you however you want, you have to do this job. Good luck.
CORPORATE, GEORGIA -- If you are reading this review do yourself a favor and shred your Home Depot credit card. They will rip you off. Charged A/C $5,000+, did not pay it off in 24 months. Interest received, they tacked on over $4,000 in interest!! Corporate could care less! They do nothing and prey upon consumers. THEY ARE CROOKS!!! Do yourself a favor, shred it!!!
FLORIDA -- Do yourself a favor and cut up your Home Depot card!!! If you do not pay an item that was interest free for 24 months, they tack on a balloon interest charge. Of my $5,000 charged I was charged at one time $4,000 in interest. Corporate could care less. Horrendous practice of preying on consumers.