ARLINGTON, TX, TEXAS -- I purchased a 50 gal electric water heater from Home depot in 2008 with installation, Extended Service Plan and the whole nine yards. Last year Aug 2015 I had problems and HD hot line referred to a Company called ASSURANT. (If you break up their name ASS you RANT.) They sent a serviceman on 4 occasions. First visit: reset the heater reset switch - stopped working after 2 hours. 2nd Visit - changed one of the elements - failed after a day. 3rd visit - changed the second element. Failed again in a day. 4th visit - changed the thermostat. Finally fixed it.
During this above episode I had no water heater for close 20 days, waiting for serviceman, failing, repeat call, waiting for special order thermostat etc. On Feb 28 of 2016 this year - the water heater stopped working. Called ASS you RANT again.
First visit - March 2 - the service man comes reset the reset switch and said if after this it fails nothing can repair this because a sensor gone bad inside - not repairable. March 4 called ASS you RANT again and they said will need to file a claim for new water heater because of multiple service calls, the request for replacement explaining the unrepairable heater was to be explained and worked by the service tech in this case "**". They said will take 3 business days for an answer and so including the weekend waited for 5 days. No calls from them.
March 9 - called ASS you RANT after the 3 business day rule. They said nothing has happened and no progress. In this case the service repair company didn't do a squat. Called the next level mgr to explain and he called the service provider placing me on hold and said to give 24 hours for an answer.
March 10 called after the 24 hour notice, the same Warranty company ASS you RANT, and they said no progress - nothing happened repeat of previous day and another 24 hrs will be taken care of. March 11 Friday called ASS you RANT for an update, and still the same. This time I vented my anger for lack of any action, and they gave me a new claim # and said I have to have 3 strikes rule ie: after 3 separate incidents still not working then that will qualify for a new water heater.
March 12 - A tech from RR (service provider) comes takes measurements quotes me a price and says he will call first thing Monday morning ie: today with claims and new heater etc. In the meantime he quoted extras like I need a new pan - old pan was small costing $119.98. Same sells at HD for $19.98.
He also said I need an upgrade to have a electrical disconnect switch for the heater since my breaker box with Circuit breakers was on the outside wall and quoted another $150 for that. (I checked with the local city Building planning Engr who said it is not true and gave me a number to have them call if they push for that.) I said figure out the new replacement heater details and then we will go over.
Today - March 14. The service guy from RR that came on Saturday was a no show broken promise nothing done - and new service guy came gave a nice lip service said he will take care of it all. After 15 minutes with ASS you RANT on the phone says "my heater is not covered because the ser # doesn't match in the system". This was really adding insult to injury. I did my own investigation calling ASS you RANT of this and discovered that they never had a ser #/mode # in their files and it was the tech who came last week gave a wrong ser #... Finally after calling 3/4 different #s at ASS you RANT they said they will take care of replacing it.
The Final verdict from ASS you RANT was: They will not replace the water heater but will give me a credit of 60% on the cost of HEATER ONLY after depreciation. So here I am having an installation done by Home Depot, with extra money paid for ESPlan, and I am told since it's unrepairable even though within the warranty period (in this case Lifetime of 12 years!), their terms are will give cash only of $440 plus take it or leave it. WHAT NONSENSE IS THIS with an ES Plan. Went to Home Depot again this evening their answer was we don't know how it works and it may just be this.
To test their latest same day plan, called HD installation hot line and having burned with all these surprises posed them a hypothetical question - if I buy an ESPlan and the water heater fails and unrepairable during the warranty period what will happen, the lady said, "You will get a FREE replacement." I asked what replacement meant. She said, "Since you bought an install the replacement will be a free installation and I pay permit fee which I don't mind."
The MORAL OF the story - Don't trust Home Depot/any of these plumbers bait and switch at low price on phone and then upcharges. You go to a big corporation, hoping you will get a good service. They just don't stand up to their promise. Shame on you Home Depot and Assurant (the warranty company for the runaround - the ASS you Rant is a better name), and the service provider who didn't give a care to follow up.
VIRGINIA BEACH, VIRGINIA -- We had bought and had installed a Home Depot water heater, and discovered it had begun leaking. It had rusted out at the bottom. It was fortunately still under warranty so I contacted Home Depot and I worked with them to get it replaced. I paid the difference in price between the old and new one. Also I paid for the installation. The third party company used in Virginia Beach was Perez Enterprises. The two gentlemen that did the replacement did not seem to show much respect for the property, dragging in mud etc onto the carpet. The replacement took about an hour. They also sprung extra charges onto me during the install which was suspect.
That evening I heard a dripping sound coming from the attic where the new water heater was installed, and investigated. I discovered that the new water heater was leaking very quickly from the cold water line soldered to the PEX water pipes via a fitting. I immediately called Perez Enterprises, and they sent someone out that evening about an hour later. He informed me that the original installers had not soldered the pipe all the way around on the cold water line. He changed the fitting, mopped up some of the water, and told me the manager of Perez Enterprises would contact me the following day to sort out all the damage caused by the leak.
It had leaked all the way through two ceilings and a wall to the first floor. The following day Mr Perez came and inspected the issues, and firstly informed me that they would wait for the water to dry and then pay to repaint the stains created in the ceiling from the leak. I was of course concerned with this course of action due to large amount of water that had leaked and the possibility of mold. Eventually Mr Perez had a company come and setup fans and dehumidifiers to dry out the ceiling/wall/attic quickly, and treat for mold. This took 3 days.
Fortunately I was having the house repainted, and so asked my painter to paint the ceiling, and Mr Perez agreed to the charge for the ceiling painting. Overall, a simple water heater replacement became a massive headache, causing damage to the property that needed to be rectified. If the original installers had taken more care over their work, this would not have been necessary.
MAHWAH, NEW JERSEY -- Do not use Home Depot for appliances delivery and installation. Home Depot vendor for appliance delivery and installation for the New York area is Home Delivery of America. Home Delivery of America has multiple bad reviews all over the internet and lawsuits pending for extremely poor service. I read one on Yelp that was similar to my situation. I wish I had read it before the dishwasher was ordered.
We ordered a dishwasher from Home Depot that was supposed to be installed and the old one hauled away. All we got was 2 bullies with attitude that did not want to do their job. When the workers arrived they quickly determined they could not install the dishwasher. I asked them to remove the old dishwasher and leave the new one for the handyman to install. They said no. I asked if I can sign for the dishwasher so they can leave the new one. They said no.
By then my handyman came up from working downstairs and quickly determined that the dishwasher can easily be installed. It took four times asking the workers to allow me to sign the paper to keep the new dishwasher. My handyman ended up installing the dishwasher and helped me carry out the old one to the curb.
I called Home Delivery of America to complain. It took three times to get through to speak with customer services. Once I did they did not care to hear anything about the situation. I searched the internet and found several lawsuits pending from upset customers. Also, they had several bad reviews from other customers with similar situations. A single delivery did not matter to them.
Bottom line; use a local appliance store for when shopping for appliances. They have friendly, reliable delivery staff and want to satisfy their customers. They understand the important of customer service for repeat business and referrals. Home Delivery of America only cares about delivery volume and are not considered about customer service. Home Depot should take the time to read the bad reviews on the internet for Home Delivery of America. If they had they would not be using them as a vendor.
SPRING HILL, FLORIDA -- Could not return items left over from my house renovation. I spent over $60,000 in this Home Depot. When I had items left over I wanted to return them. I will NOT keep 100 receipts or more and dig through them so I just took the left over items for a return. They denied my return as TRE reported a suspicious return. Read all about the TRE as many people have been denied as I was.
Funny thing is that I ordered several special order sliding doors for about $10,000. One was returned as it was not made according to the building code so the city inspector rejected it. Well they returned 2 orders to my card by mistake. I received a call the next day from Home Depot asking me to come in and pay again for a door that they returned money to my credit card. Their return process takes 7 business days so they wanted me to pay again from my own money before I received a refund. I did not realize they made a mistake, but after looking at the return receipt I verified they did.
Well, I am honest so I went to Home Depot and returned $1,800. Again that is before even I got the return on my credit card. Now I was denied a return for a total of $404.00??? Stupid me... Should have never returned anything to them. I will never shop in Home Depot again and I will tell all my friends how Home Depot treated my for my honesty and for me spending there over $60,000. I will be a Lowe's customer from now on and my foot will never enter Home Depot again. Stay away from this business as they DO NOT appreciate you at all!!!
ARLINGTON, TEXAS -- I purchased a 50 gal Electric water heater (12 yr Warranty), along with Home Depot installation and an ESP (Extended service plan) paying another $99 for the worry free repair and replacement. This purchase was made in 2008. The water heater worked for 7 years. Started having problems. Free service because of ESP, 4 service visits to repair each time one of the items being replaced. Good way for service tech to milk the warranty company...
After 6 months in Feb 2016, the heater went dead. Called the warranty company (Assurant) and they dispatched a service tech - He made 1 visit to Reset the ECO switch. Next day died. Then made 2 trips to take measurements to work on a new heater under warranty claims because it was UNREPAIRABLE. While doing this he submitted a wrong service # off the heater and the warranty claims was denied as though I was a cheat and making a fake claim.
Anyway after 10 days of phone calls they decided to pay a prorated balance of water heater cost and said that is what is called "REPLACEMENT IF UNREPAIRABLE". They won't cover installation cost etc. You just get a check for a part of the water heater cost to buy a new one. Believe me that's what I found out the hard way while the sales people tell you free replacement. NOT SO.
RICHMOND, CALIFORNIA -- I am so exhausted from all the frustrating details. At this point all I have the energy to say is - it seems like I'm their first customer and they are learning as they go on my job. It is far from finished at this point, it's been a month, and I've had to spend so much time trying to get this job done... It is just ridiculous!
Overall - terrible explanations, communication, planning and organizing between the different companies they subcontract with, Home Depot, and me, wrong information given to me which sent me on a wild goose chase for a sink that would not fit... and on and on... and very slow progression of this job that was suppose to take 3 weeks. I can't book anything on my days off because I am keeping them open for the next step of this project which requires me free during the day... and it has gone on way too long!
NATOMAS SACRAMENTO, CALIFORNIA -- Home Depot countertop was not trimmed properly to allow the refrigerator to slide in the 36" space. After several phone calls and trips to the Natomas store, tagged the installers to correct the problem, still NO response after 6 weeks!! I had to pay someone to fix the problem.
Similar problem with special order 8' Bi-Fold doors that were too narrow even though the HD salesperson checked with Masonite factory before ordering. Masonite regional representative promised to correct the problem but no response 3 months later despite several telephone calls to HD and the supplier - Masonite. Don't do business with the Natomas store! Customer service does not exist!
CORPORATE, GEORGIA -- If you are reading this review do yourself a favor and shred your Home Depot credit card. They will rip you off. Charged A/C $5,000+, did not pay it off in 24 months. Interest received, they tacked on over $4,000 in interest!! Corporate could care less! They do nothing and prey upon consumers. THEY ARE CROOKS!!! Do yourself a favor, shred it!!!
FLORIDA -- Do yourself a favor and cut up your Home Depot card!!! If you do not pay an item that was interest free for 24 months, they tack on a balloon interest charge. Of my $5,000 charged I was charged at one time $4,000 in interest. Corporate could care less. Horrendous practice of preying on consumers.
NEW JERSEY -- I worked for a short time at Home Depot at Home Services. It was unlike any other normal retailer. First they held back the 2nd half of the commissions you earned. They required long training sessions and sales meetings which we were not paid for (FLSA VIOLATION). Next they made the customers wait long beyond the original completion date making patrons frustrated. Then they have a policy of not paying money owed to salespeople who leave the company. This company needs to monitored by the Labor Dept.