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Opinion Survey
Posted by Blueduck on 09/25/2007
SENECA, SOUTH CAROLINA -- The sales person wrote his name on the bottom of my receipt told me to go to the website listed at the bottom and take the survey for a chance to win a $5000.00 shopping card for Home Depot. The website is homedepotopinion.com, the site is a rip-off, it`s nothing but a sign-up site for someone trying to get your name and address and email address to sell you things.

SO BEWARE!! I will never fall for this stores crap again, they should be checked out, maybe they are funding some outfit over-seas !!!


     
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Posted by Hugh_Jorgen on 2007-09-25:
The site is legitimate, but you are correct - they are harvesting email addresses. The value of good email addresses far outweighs the costs of a few $5000 shopping sprees. If you still want to play, get yourself a throwaway free email account from GMail or Yahoo and use that to register.
Posted by Anonymous on 2007-09-25:
Blueduck: Beware of identity theft...
Posted by BJ1985 on 2007-10-25:
Throw in some fake info with a throwaway address(like Hugh mentioned) to avoid unwanted spam. The site is real. after about a week or so of your posting, even the store will get a printed copy and post it in the break room for all to see. this is used to recognize employees who are credited with good customer service (these personal mentions earn employees badges which add up and earn them monetary bonuses), and point out issues that need to be resolved. My store at least takes this information seriously. Our service score was pretty low a few months ago, and since then we've changed our policy on weekends to customer service only- no projects. Since then our customers have noted the difference on the VOC. (Voice of the Customer)
Fake your personal info all you want, but please be honest in your review. I know it's cheesy , but where the VOC is concerned, your opinion really can make a difference.
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Home Depot Customer Service (Credit Card)sucks.
Posted by Elssie on 04/20/2004
DALLAS, TEXAS -- Home depot will only talk to you if you're interested in buying their products. If you have a problem, you're on your own. The Home depot credit card center takes you through a maze of menus on their toll free number, before finally connecting you to a representative 'who will further assist you'.
I had a Home depot card (which I've since paid off and closed), and any attempts to get assistance was sooo frustrating. First, they misapplied my $600.00 dollar payment. On top of that, they were expecting me to continue making my payments despite the fact that they were not applying them. I spoke to a supervisor who only identified herself with an 'Operator code' of XHS, and she agreed that Home depot should first trace my misapplied payment before I could be able to send them additional payments. Several days passed. I checked my credit report and Lo and behold! Home depot had submitted a record of non-payment to the credit bureau. Home depot eventually traced and applied my $600.00 payment, but they have completely refused to take off the report that they sent to Experian! I have all the paperwork to back me up. I need some advice on this. No one at Home depot can help me. This is a negative item on my perfect credit which has taken me over 10 years to establish.
     
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Posted by bill on 2004-04-20:
Home Depot cards are issued by Citibank. You may get better results if you talk to Citibank directly.
Posted by oneliner on 2004-04-20:
You can file a dispute with the 3 major credit reporting agencies Equifax, Transunion (TRW) & Experian online and they will do a full investigation into it. They will contact Home Depot to validate the information on your credit report. I would also advise you to file a complaint with the BBB and the Attorney Generals office in your state.
Good luck,
Tracy
Posted by dvsmadcow on 2004-04-21:
great info guys!
Posted by Amie on 2004-08-11:
This is an additional complaint about the Home Depot Credit Card. We have a commercial account and I swear we will never use it again. As far as we are concerned, Home Depot/Citibank are not credit services, they are loan sharks. We have been harassed about our account just about every day for the last year (give or take). At one point the card was maxed out due to building a new shop to move the business. Each month we made our payments and finally got the balance down to under $750. According to them, our minimum balance is still an astonishing $592. I called several times and finally got an answer as to why our payments are so high. Apparently, they take the highest balance ever on the card and base the minimum payment on that. So in other words, no matter how low our balance gets, the payments are still through the roof. I wonder what the minimum will be when the balance reaches $200? Will it still be $500? It's almost laughable (almost). I've submitted a couple of complaints but to no avail. I can guarantee that as soon as the card is paid in full, the account will be cancelled quicker than they can blink. Thank You for airing my grievences, and please feel free to submit this to the companies themselves.
Signed...Amie - One Ticked Off Customer!!!!
Posted by justareader on 2004-12-18:
Attention Carpenters, Contractors, Plumbers, Electricians, and all other tradesmen:
Do not shop at Home Depot! Home Depot is your
competitor. If you live in Minnesota, shop at
Menards instead. Menards tries to help your business. Home Depot wants to steal your business.
Home Depot supports "This Old House," and "This Old House Magazine." Do not support Home Depot.
Attention carpenters, contractors, builders, plumbers, electricians: Do not shop at Home Depot.

Posted by greg0ire on 2005-02-15:
nearly the exact same thing happened to me. I had 2 defered payment plans on my home Depot card. One was due in December and one in February. I tried to pay off the December bill but the payments just kept being spread accross both bills. So I ended up paying the 30% interest on the bill. Home depot client services were so useless at figuring out what was going on. Had no choice but to cut up the card and lesson learned.
Posted by really_irritated on 2007-07-30:
I just obtained a Home Depot Consumer Credit account and purchased a bunch of stuff for a bathroom remodel. I also just got a call from Citicard telling me my account is overdue for 2 small purchases that were not overs the $300 limit. I spend close to $3000 and I get a dunning call within the first month - unbelievable.

I am paying off the balance and closing this account! Likewise, I will refuse to have ANY further dealings with Citibank or any of its products.

My advice to all is to avoid Home Depot's credit deals.

These accounts are promoted in a misleading way, without full disclosure and they leave it to the consumer to catch the fine print, usually after incurring some penalty or other.

I am THIS CLOSE to refusing to shop at Home Depot. After all Lowe's is always in the neighborhood...
Posted by I-depise-homedepotcard on 2013-02-04:
Back in July 2012, we had a due date of July 4th. This was paid ON time and I got my bill and was charged a late fee. I was told well we were closed several days. NOT my fault. I paid my bill on time, you took it out of my account ON time and was not my fault that you didn't apply it on time. After MULTIPLE rounds with POOR quality customer service people I FINALLY was told the late fee was taken off but my amount due still included the late fee it would be taken off the balance due. After telling the guy that was not acceptable I was told "it is not my fault you can't pay your bills sooner" Needs to say I requested a supervisor and was told one would call me back in 24 to 48 hours. STILL no call back. I have been requesting one once a month since then. THEN the kicker. Paid our bill, money was removed from my account. THEY placed on wrong account. Lady I spoke to told me that she can see our payment and knows what account it is sitting on, but I would need to go to the bank and get all this information for them. SO okay, I take time from work to go to the bank to resolve THEIR screw up. Faxed to them and called later to ensure it was applied to our account. Yep it was, but it took FOREVER, and because of that we went passed out 30 days and they reported this to the credit bureaus. I have since disputed as I am not going to have a mark on my credit for their error. I AGAIN requested a supervisor and was told a call would come in 24 to 48 hours. I disputed this and said I want one now as I have been waiting since July and no one ever calls back. I requested a supervisor about 10 times and would not be given one. Needless to say I am still waiting. As soon as my tax money gets here I am paying this card in full and closing this account. I will also be advising EVERYONE I know not to get a home depot card and not to shop there. VERY VERY poor customer service.
Posted by Unhappy customer,,,,Jee on 2013-10-10:
OMG thought it was just me,,,think all citi bank stuff is out of India???? but say collection from all over USA....Never, EVER get Home Depot card.I was talked into it..Paid it off immediately ...no interest ..if paid in short time,I paid it off had .bank statement ,to prove...not monthly payments...100% paid in full,,so there was no interest,,from $2000.00 .they kept changing collection companies,adding interest...up to at one point over $3000.00 the to almost $4000...in ,in one month I paid it,,,but kept ,faxing them payment..proof., mailing them payment proof...then I think it is over...and again after a few months ...finally had to pay a Lawyer,,who faxed same information..Citi bank...was the bank..same thing happened with Target...paid immediatly, got card,,pressure at register,,% off,so i did it..never again..also never Received the card from home depot..never got bill..I had to call to get the bill.and cancel card,because they said they sent it...then thought someone else got card and charged,,doubted myself..IF I knew home Depot used citi bank...because of Target,,only one charge,,paid about 3u times,,because I got tired of ,,,,stress....then when I found out Citi Bank was HOME DEPOT card,I got sick.My Daughter paid in full,,no payments,,over phone,,because we did not get the card or bills...but account number and cleared debt..4 years of hell,,and Glitch on credit score....still waiting for next collection..co..just added more to that file.....
Posted by unhappy customer on 2013-10-10:
it is CITI BANK that is problem.....Citi bank as credit card company,,is the thief..harassing,,when you do not owe...not late payments paid in FULL...before end of year...before interest ,,would be added...but my bank had the information..and no matter how many times sent,,,and cleared...it would add more money to collect again,,Like someone taking money,,except on bank records,,said to home depot...but citi bank..also on payment,information...and still not credited to clear account..
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Homedepotopinion.com
Posted by Barba on 02/22/2007
This is the very worst survey I have ever come
across. it goes on and on and I do not like to
give my information before seeing the survey itself. shame on home depot for a lousy job on this
     
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Posted by phoooooie on 2007-03-23:
All I wanted to do was to compliment a salesman.
This is ridiculous!!!!!!!!!!!
Posted by Homeowner on 2007-04-01:
left store knowing I would probably never be heard from managers response to my complaint. Leaving my message on everything hoping someone who cares will listen.
Posted by Richard Cary on 2007-12-07:
I worked for Home Depot for 6 1/2 years. It was a great company until Bob Nardelli became ceo and destroyed the company. I cant believe
Chrysler is so stupid as to hire him.
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Not a great place to work
Posted by Sooperman on 08/28/2007
GREENSBORO, NORTH CAROLINA -- To anyone who is thinking about joining the Home Depot as an employee, please beware. First of all, I left my last job as an assistant manager to join the Home Depot as a cashier. Why? The pay was better and seemed as if everyone worked together. When I went back to fill out my paperwork I was told that the only position that was available at the time was as a Lot Attendant.
So the Human Resource Manager told me not worry, that he knows I have management skills, and that he would not forget about me and leave me in this position. So I went from being an assistant manager to a lot attendant. No problem I don't mind working my way up.

On my first day I learn from my co-workers that there are no other lot attendants other than myself. If you didn't know a lot attendants duties include loading customers merchandise, returns of carts to their designated positions, and cleaning of the outer area of the store. As the first month pass by I continue to do my job and what every else someone ask of me to do. I'm always being told that I am doing a great job, but management has not hired another lot attendant to provide me with help. Around the beginning of June the garden loader associate quits. Now while most companies would hire more help the position is left opened and I am now being called to also do garden loader work inside and outside. Now keep in mind that the pro-loader only works until 4 p.m., so when he is off, I must also pull that load. Okay now I am starting to get frustrated. I now find myself (a lot attendant) inside of the store pulling and cutting wood because there is no pro loader after four and because customers cannot find any lumber associates. So I continue to do my job without complaining.

In the middle of June Home Depot hires another lot attendant, but get this, he is only part-time. I showed him the ropes and what we would being doing and the first thing that came out of his mouth was why are lot attendants treated like dogs. So now I have another lot attendant here, I would go and talk to the Human Resource Manager and let him know that I would like to come inside to be a cashier now. (And get this when I went to talk to this guy he forgot who I was and all about what he said in the beginning.) I went to not just because I wanted to get off of the lot, but because we have a great need for cashiers. Many are going back to school, moving back home, or just quitting. He told me that he would get the ball rolling for me to get me moved to a cashier position. Like I said before I was an assistant manager, I had done returns and exchanges at my last job and I have over five years of cashier experience. Instead of bringing me inside to be a cashier they started hiring and bringing in outside help before considering the people they already had. After awhile I just got fed up with the process and stopped asking about the position.

So it comes around to my review. I am told that I am doing an excellent job and that the company wanted me to start forklift training and cashier training. So I am excited that they want me to be a cashier, but thats not the point. They want to train me as a cashier, leave me as a lot attendant, and only bring me on the inside when they need help. Many of my co-worker told me to quit, but I am a hard worker, so I stayed.

A couple of days later I learned that my other lot attendant would be leaving to go back to school. He left in the beginning of July and had already let the company know that he was leaving. It is now the end of August and I have not had any help in the lot since he has left. When I take my breaks and come back to work, management whines about the lot being full of carts. But what am I supposed to do work on my break and lunch. So now I am pissed. This company care little if anything for your well being and getting some decent help. They knew this guy was leaving beforehand and haven't even tried to get me any help.

So last week I was approached by one the managers who told me he wanted to talk to me about my attendance. I had missed a lot of the days due to the fact of being dehydrated from constantly working in the lot by myself. He never even talked to me because he did not want to hear my side of the case.

I am a lot attendant at the home depot and yet I work in lumber, plumbing, garden-inside and out, building materials, hardware etc. So be forewarned about working at Home Depot. They do not possess a great deal for employee care.



     
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Posted by Anonymous on 2007-08-28:
sooperman That does not sound like a very good place to work. I'd probably quit and find another job. Isn't there OSHA regulations regarding working in extreme heat. Where I work we get heat-cons all the time in EMAIL which state for every 30 minutes of work the employee is to have 30 minutes of rest plus a quart of water. Good write up. I was thoroughly intrigued by your plight. I voted your contribution 'Very Helpful'!
Posted by jenjenn on 2007-08-28:
Wow, I didn't know Home Depot had associates to load customer's merchandise! I've heard Home Depot isn't a great place to work.
Posted by Justusryan on 2007-08-28:
Your management experience must not have been great, if a lot attendant at HD paid better!
Posted by Pomona Guy on 2007-08-28:
You really need to evaluate your life. A goal to be a cashier at Home Depot is not the way to live life.
Posted by Anonymous on 2007-08-28:
A friend of ours son worked in electrical at HD. After three weeks they had him doing store wiring so they would not have to pay a licensed electrician. He asked for electricians wages when doing electrician work, they laughed, he quit.
Posted by Anonymous on 2007-08-28:
"First, to destroy America, turn America into a bilingual or multi-lingual and bicultural country." History shows that no nation can survive the tension, conflict, and antagonism of two or more competing languages and cultures. It is a blessing for an individual to be bilingual; however, it is a curse for a society to be bilingual. The historical scholar, Seymour Lipset, put it this way: 'The histories of bilingual and bi-cultural societies that do not assimilate are histories of turmoil, tension, and tragedy.' Canada, Belgium, Malaysia, and Lebanon all face crises of national existence in which minorities press for autonomy, if not independence. Pakistan and Cyprus have divided. Nigeria suppressed an ethnic rebellion. France faces difficulties with Basques, Bretons, and Corsicans."
Posted by Crown Jules on 2007-08-28:
sooperman, I suggest you put one foot in front of the other as quickly as possible and run, don't walk, out of that store and that company. That sounds like a truly horrible work environment. I'm sure you are a hard worker but that's no reason to put up with the disrespect you seem to be experiencing on a daily basis. It appears to me that things started to go wrong since day one when they put you in the Lot Attendant position instead of the cashier position you had been expecting and which I presume they said they'd give you when you applied, interviewed and were hired. Now they probably figure they can treat you any way they like and have you perform any job function imaginable since you've put up with it this long. I wish you luck in finding another job where you are treated better.
Posted by runaway on 2007-08-29:
Welcome to the Home Depot way! Let me assure you, it won't get any better! Add to it the facts that they are continually cutting benefits, cutting hours at this time of year, don't offer ANY type of employee discount, and your Christmas bonus will probably be the same as last year; a 20% off coupon so you'll have shop there.
Posted by BBast on 2007-09-02:
dude you are too dumb to be a cashier, hurry quit while you can
Posted by Jacq2121 on 2007-09-06:
I wouldnt have accepted the Lot Attendant job in the first place. I would have told them to call me when a cashier job opened... Plus on the Lot Attendant job you made yourself irreplaceable. They were probably used to young kids slacking and you came in and was Superman...why would they move you?
Posted by jktshff1 on 2007-09-06:
Hey, find another job, then quit.
It's easier to look for a job while you have one.
Posted by Edwin Gonzalez on 2012-12-07:
I'm a pro loader at the homedepot and like I'm the only one out in the lot but because of that I've learned a lot I run the forklifts I cut wood I make keys and now I'm training to be cashier certified its hard work but its the only way to make it and I get a lot of support from my co workers I love working at the homedepot
Posted by Tamiko Williams on 2013-03-20:
I was the top credit leader at store 0383 in gonzales la for 3 out of the 5 years i was employed at Home Depot.I was a pro cashier the best of the best.I won every award store 0383 had to give.But i also gave back Birthday parties and event i did all the food with my own money.I won a 500 hundred doller homer award.I split that award with evey employee that worked with me that day.I bought gift card and passed them out to the employees i said to them them,this from home depot,the company thank you for your service.Every dime of that money was mine.But i did it because i wanted the employees to feel just as good as i did.I honestly loved my job and the company.Oct 11 2012 i was fired from gonzales Home depot by a employee who missed 26 days of work lied to the company and destroyed my career based on a lie.This employee stated that i threated her this was a lie i saved this young ladies job by asking management to give her a chance she have kids help her.But keep in mind if i was a nobody or a trouble maker on the job how could i know all this employee inf to help her by stating that why would i threaten her it made no since to me.That employee and the dirty click she was with all got together lied on me and i got fired for work place violence.OCT 12 WOULD HAVE BEEN MY 5 YEARS 120 HOURS VAC PAY EVERYTHING I WORKED FOR GONE.I AM SINGLE NO KIDS PUT MY LIFE IN MY JOB TO BE THE BEST AND HELP PEOPLE AND THIS IS WHAT HAPPEN TO ME.BUT I AM VERY STRONG IF YOU READ MY STORY PRAY FOR ME I HAVE PROOF BEYOND PROOF I WILL NEVER LET THIS GO...WHO KNOWS MY STORY MAY BE ON OPRAH ONE DAY..PRAY FOR ME
Posted by Joseph on 2013-05-27:
I know exactly what he means I'm going through that with myself right now I've been working for over a year and I'm yet to at least see a raise
Posted by derrek on 2013-06-16:
I am also a lot attendant at home depot, ive been working there for probably 6 months with no other help, every time I go in to work, im always the only one, meanwhile the head cashier always bitches at me because of carts....
Posted by Jared on 2013-06-23:
i work there as well and yeah they do stuff like that all the time. they are under staffed and i am on the lot as well. i have come to terms that trying to grow with this company is not possible. so i would just treat it like a job, not a career.
Posted by Miles on 2013-07-04:
I think I'm about to get fired for making up a customer's license number in order to process a return for them. I've seen many other cashiers do this, and also other cashiers type in the customer's license number that the customer claims to have memorized. That is also against the rules, I believe. I didn't know or expect this to result in disciplinary action. I have seen others do it, so I thought it was okay. Home Depot is pretty dumb and their management system is corrupt.
I've been told that it is up to the people in Atlanta what my punishment will be. I hope that I can remain a lot attendant or a greeter so that I can afford to pay my college loan payments. I'm a human and I make mistakes.

I havent been given any idea of a time-period of how long it will take for Atlanta's review of the situation to come to me. I don't even know what the extent of my punishments can be: whether I will be fired, changed from a cashier to a lot associate, or fined or sued... etc...
Posted by Nick on 2013-09-25:
In my experience, Home Depot is a great place for hard working, talented people. if you want to move up, you have to work really hard and prove yourself BEFORE they start paying you real money. I'm getting really tired of seeing so many people out there whining about how bad Home Depot is - if you think you're so talented, find a different job and see if they treat you as well as Home Depot! Not likely!
Posted by Andre on 2013-11-14:
maaaaaan does this sound like me or what. luckily I was the pro lot loader with a set schedule and weekends off. but I worked from 6-3. trust me waking up at 5 as a 20 yr old isnt fun. but thats how I started. I was by myself soooooooo much all day everyday bcus the next guy didnt show up until I left. ill tell you what, whenever I could not get a load I would say im busy right now, whenever a call to the garden is made and you see the stupid watering people standing there just tell management im not going to do it while theyre standing there. find a head cashier or asm that is cool. kiss up a bit and honestly just stand up for yourself like I would. I need help. or I cant get to that right now. and also keep bringing up how good of a cashier you'll be and how your ready. thats how I was. and within 5 months I was cashier certified and covered peoples lunches and was outside maybe twice all day after that. good luck!
Posted by Ckasnoff on 2013-11-25:
To the author of the article.... I find it interesting that someone with management experience is getting hired on as lot and staying there. I was a supervisor for a bank years ago and I started at Home Depot in June as a cashier and within 2 weeks was promoted to the back office with a raise.... Maybe it's your location or maybe, just maybe.... It's you.
Posted by Steve on 2014-01-20:
Missed a lot due to dehydration? What? Are you kidding me? Where is the Home Depot store located, on the surface of the sun?
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View from an employee
Posted by Poeticjustice on 08/12/2005
ANTELOPE, CALIFORNIA -- For all of the comsumers of Home Depot, hear me out! I have been an employee of this company for a few years now and I have a few Home Depot secrets I would like to share with the world. First of all, I have read complaint after complaint on this forum and all end with the same results. "Called to complain and managers do not care and corperate does not care... not shopping there again! Well guess what... You are RIGHT! They don't care! For all of you that DO speak to management to settle your issues, it is a fact in ALL Home Depot's that when a customer throws the line "I spend X amount of dollars in your store and I get treated like this" you get MOCKED by associates AND management w/in ear shot after you leave! They don't care how much you say you spend because they don't believe you! I have read here how management takes forever to attend to your needs or complaints when called, you ALL should see the eye roll and hear the cussing when they are called to listen to a customer! I have worked in multiple Home Depots and it is the same EVERYWHERE! They treat their employees unfairly, dish out favoritism, excersise retaliation, practice harrassment and discrimination, AND THEY GET AWAY WITH IT! That is why employees don['t care... just there for the paycheck! You all also get mocked EVERYTIME you threaten to go to Lowe's! Thing is though, that you all threaten, but Home Depot knows you will be back! How do they know that? Because you KEEP COMING BACK! We see you all day after day AFTER you say you will never come back again! You want Home Depot to lose? Try this... STOP COMPLAINING! STOP GOING TO MANAGEMENT WHO ONLY PATRONIZES YOU TO YOUR FACE THEN LAUGHS AT YOU WHEN YOU LEAVE! IF YOU SAY YOU'RE GOING TO LOWE'S, THEN DO IT! IF YOU SAY YOU'RE NEVER COMING BACK, THE DON'T! DO NOT BUY A HAMMER, A BOLT, OR A WASHER OR ANYTHING FROM THEM AGAIN! DUMP YOUR STOCK AND SEND THE COMPANY RIGHT WHERE BOB NARDELLI IS DRIVING IT... INTO THE GROUND!!! If you are only going to "threaten" not to shop there but turn around and shop there anyway, then you deserve to be mocked and laughed at because all you are is someone who does not have a legitimate complaint, but someone who just "likes to complain!"
     
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Posted by tander on 2005-08-13:
Do you like your job?
Posted by jabber on 2005-08-22:
I totally agree with your comments, but wish to add that working with the public is not easy. For the most part they are in the store to purchase something, but there are a few people that I believe come into the store with the mind set that they are going to ruin an associate's day just by being an A@# H$@e.Nothing you could do would please them. The Expo where I work, has the same, day after day, week after week, jerks come in and harass the staff and management. I see them return installed toilets, sinks, faucets, lighting fixtures, products that are over a year old, and some that Home Depot/Expo never carried, and either receive money back or store credit.

I would like to be in management as I would be telling these people to leave and take their business to Lowes,then cater to the customes who come in and enjoy shopping at Expo.

Am off to work now and hope My day does not include any of the rude customes we have to deal with, as YES I also will be rolling my eyes at them wondering how they can live with themselves for treating others badly.
Posted by 2tiredofit on 2006-02-09:
I hear you loud and clear! I work in the Daphne Alabama store, 0863... what you are saying is exactly what happens at our store! ALL OF IT!!!!
Posted by Amber25 on 2006-05-07:
I agree with ou 100%! I work at hd.com and while doing emails customers say im going to lowes from now on....but 3 months ago they sent an email on a previous order saying the SAME THING! If you love Lowes that much and if they are SO much better then go there!!!
Posted by Senfel on 2007-10-17:
i also work at the home depot, origonally i worked in lumber, but now i work as an inventory management associate.
nothing pisses off a home depot employee than going there just to make someone else load your lumber, if you can't get it on your cart, then how do you expect to unload it when you get home?
but that's not the worst part, there is no support from the management staff, the store manager loves to pit the associates against department heads, department heads against assistant managers, and any other combination you can think of.
if there is a reward to be given out all the associates names are put in a hat for a closed doors drawing, the doors are closed incase they pull a name they don't want to reward, then they put the name back in the pot and select another, such as was done for 8 employees who were awarded $500 tax free in what was supposed to be a "random"drawing.
Posted by ddashtrois on 2008-03-12:
Senfel, you my friend struck the nail on the head. I work @ HD as an IMA also. IMAs have rediculous amounts of responsibility and blame thrown on them for stuff that we have no control over, and are always getting mistreated by ASMs and DHs. as far as the drawings, the same stuff happens all over. we had the "oranged juiced" thing where 15 people won 500 dollars each via a drawing where every person in the store could make 1 vote for someone they though gave the best customer service.... the same people win this crap every time, and believe me, its not the people who give the best customer service. It's the woman with the nicest figures who flirt the most, and the guys who take everyone's crap and don't stand up to anyone or for anything they believe. its funny, the poeple who serve customers best are usually the ones in confrontation with other associates the most because they dont want to work hard like u are
Posted by truth shall set you free on 2008-09-16:
ddashtrois, if you hate your job so much then quit, oh wait, their paying you damn good money to create orders. Wow, thats such a hard job. Why don't you try manual labor, readjust your outlook for your "distressing" job. What a joke you are. Must be nice to have a 4-1 set schedule.
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What Is Wrong With the Good Old Name of "Home Depot"
Posted by Xhli3028 on 12/05/2005
CHELMSFORD, MASSACHUSETTS -- This is an open letter to the senior management of Home Depot from a long-time loyal customer, but now a very unhappy one disgusted with poor business ethnics with your contractors and the miserable customer service department. I want to share with you a horror story with Home Depot and your contractors, which I never could have imagined being associated with the name of "Home Depot" until last week: On Nov. 18, I placed an order with Home Depot At Home Services (800) 79-DEPOT for installing a new water heater at my condo for a total charge of $560.95 (Order#1250532). On Nov. 22, the plumbing contractor showed up and decided to charge me additional $585.00 for the job, but never actually gave me a written explanation about what the extra charges were for. It seemed outrageous to me for the contractor to charge even more than Home Depot did for installing the water heater, but I guess they can charge whatever they want without any permission from Home Depot at all.

But the story got worse from here. After I agreed to the additional charge, they could not finish installing the water heater because the plumber "forgot" to bring his Allen wrench. So they had to come back the next day (Nov. 23) and finish installing the water heater, but then they could not reconnect the electrical wiring to my furnace because their electrician (sub-contractor) had cut all the wiring without labeling the wires. I attached a few pictures of the electrical wiring after they were cut by the electrician, and I don't think they knew how to put everything back. So they told me to wait until Friday (Nov. 25) for the electrician to come back and reconnect the wiring to the furnace. Then came on Friday Nov.25, I waited from 7:00 am till 9:00 am for the electrician to show up but no one ever did. I called the plumbing contractor and Home Depot At Home Services (800)79-DEPOT all day, and all they could tell me is that they could not locate the electrician and they kept telling me to wait. After spending Thanksgiving and the weekend without heat or hot water in New England near freezing temperature, I finally gave up and went to the Tewksbury,MA Home Depot store on Monday (Nov. 28) and complained to the store manager (Michael), and finally on Tuesday (Nov. 29) the electrician finally showed up and fixed my furnace/the mess they left behind from the previous week. So in summary, I paid Home Depot and the contractors $560.95 + $585 to install a water heater, and I was left without heat or hot water for a week from Nov. 22 to Nov. 29 which was the Thanksgiving Holiday.

Can you ever imagine paying $1100+ for Home Depot and the contractors to ruin your Thanksgiving? I am totally shocked how this could ever happen since I thought Home Depot was a good name and you care about your customers, but I was obviously wrong. Even when I went back to the Tewksbury store and demanded a refund of the $585 additional installation charge, the store manager (Michael) told me all they can do is credit me back $286 Home Depot charged for the installation, but they could not do anything with the $585 additional installation charge because it's billed by the contractor. I am in total disbelief in the way that Home Depot has absolutely no control over your contractors, your business practices and ethics, and your customer service department of the Home Depot At Home Services just refused to do anything with this plumbing contractor, as if the plumbing contractor was the boss of Home Depot.

So I am writing this email to you and all of the people I know, in the hope of sounding the warning bell for you folks at Home Depot. Hopefully someone will realize the Home Depot name has been tarnished and do something about it, because "Home Depot" is no longer the name we used to recognize and trust.
     
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Posted by Anonymous on 2005-12-05:
Home Depot is killing their reputation by trying to be a "middleman" for subcontractors. They would be better served if they would just recommend contractors rather than profit from it. Oh yeah, to the plumbers "the red wire connects to the red wire, black to black, and the bare wire is the ground!" Makes you wonder how these guys were able to tie their own shoes!
Posted by Anonymous on 2005-12-05:
About half of the subcontractors the Home "Despot" uses cannot even speak English much less do the work properly.
Posted by you r stupid on 2005-12-05:
Well what I can't understand is why you agreed to pay the extra money. What you should of done was call At Home Services from Home Depot to question this. I'm sure they would of told you why you may of needed to pay this or they would of told you not to pay it.
Posted by xhli3028 on 2005-12-06:
Tell me about adding salt to the wounds here, as I'd certainly appreicate some helping words instead of the "ha ha"s here.

The whole reason why I agreed to the $585 additional charge is I need this done in a short-time frame, and Home Depot was the only one agreed to send someone out the very next day. Unfortunately, the people they sent out are very incompetent and Home Depot could not care less about one unhappy customer.
Posted by Gentleman John on 2006-04-01:
Get a clue:

They don't care.

These F_____ Ups are their cost of doing business.

I am absoluty sure that HOME DEPOT has done the math and they simply choose to do business this way.

John Felts
Posted by Gentleman John on 2006-04-01:
Get a clue:

They don't care.

These F_____ Ups are their cost of doing business.

I am absolutely sure that HOME DEPOT has done the math and they simply choose to do business this way.

John Felts
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Don't buy from HomeDepot.com
Posted by Nancy22204 on 05/04/2006
I ordered an electronic timer (to turn lights on and off) from HomeDepot.com. The timer arrived promptly, though as soon as I attempted to program it, it became clear it was defective. On the packing slip was written: "FOR RETURN AUTHORIZATION, PLEASE CALL CUSTOMER SERVICE: HOMEDEPOT.COM 800.430.3376"

I have tried calling that number morning, noon, and night for three days now--sometimes spending up to an hour waiting on hold--and all that I get is jazzy music, blurbs about Home Depot, and the message that I should stay on the line. Frustrated, I tried calling other numbers for Home Depot and pushing other extensions. I have on those occasions reached real people promptly, but each time I was told that they are aware of the problem in reaching customer service but they are themselves unable to give me a return authorization.

In ten years of buying things online, I have NEVER had such a miserable, frustrating experience. I have been told that I cannot return the merchandise to a Home Depot store, but I may just try as I am at the end of my rope.
     
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Posted by Anonymous on 2006-05-04:
Terrible, Home Depot online is selling refurbished or returned items. I would not buy anything with a return sticker on it (Fry's does this too). Home Depot online won't get my business.
Posted by GRANNYLKM on 2006-05-05:
According to gethuman.com, you can get through to Home Depot by calling 1-800-793-3768, and hit the # key 3 times. Hope this helps.
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Home Depot Customer Service
Posted by EgretEnterprises on 03/12/2005
Top executives at Home Depot don't seem to understand the concept of customer service. Home Depot seems to have the worst customer service of any major company. From what I read, this problem goes all the way to the CEO, Bob Nardelli.

If you have a problem with Home Depot, I suggest you contact the administrative assistants ("admins") of all Home Depot top officers. You probably can't get hold of Robert Nardelli's administrative assistant. If you have trouble with Home Depot's operator robot, just say "Operator," and you will be transferred to a live Home Depot switchboard operator. Then ask to speak to the administrative assistant of a top officer from the list below.

.....................................................

Home Depot Inc. (HD)
2455 Paces Ferry Rd.
Atlanta, Georgia 30339-4024
Tel: (770) 433-8211
Fax: (770)384-2337

Officers
Robert L. Nardelli - Chief Executive Officer, President, Chairman of the Board
Frank L. Fernandez - Secretary
Carol B. Tome - Executive Vice President, Chief Financial Officer
John Costello - Executive Vice President, Chief Marketing Officer
Robert P. DeRodes - Executive Vice President, Chief Information Officer
Executive Vice President, Business Development - Blake, Francis S.
Tom Taylor - Executive Vice President
Senior Vice President, Operations - Rice, Troy A.
Brad Shaw - Senior Vice President, Corporate Communications
Millard Barron - Senior Vice President
Craig Menear - Senior Vice President
Bill Lennie - Senior Vice President
Carl Liebert III - Senior Vice President, Operations
Dan Kneip - Senior Vice President
Carl Liebert - Senior Vice President, Operations
President - Merino, Bruce A.
William E. Patterson - President
Jim Stoddart - President
Eric Peterson - President
Paul Raines - Vice President
Diane Dayhoff - Vice President, Investor Relations

See what Home Depot Associates themselves say:

http://www.thevault.com/companies/company_main.jsp?co_page=10&product_id=840

Sales associate
THE HOME DEPOT STORE ON 550 HAMILTON AVE IS NOTHING BUT A BIG JOKE IT HAS poor CUSTOMER SERVICE,

Sales
Poor management, rude bosses, and general disrecpect among fellow employee. Go in with eyes open....

Associate
The managers can't manage, the supervisors can't supervise, there's no hot water in the restrooms,

Associate
Management is at best high school rated. "I don't like you, you will never advance" (HRM quote)....

Pro Sales
In the beginning employees were hired because of their backgound in the construction field. Later a...

Associate
Was great until Terry Dilts left. The store has been going down since then.

CASHIER
HOME DEPOT HAS FAILED DRAMATICALLY IN CUSTOMER SERVICE.THEY NEED TO START TREATING THEIR EMPLOYEES

ASST. STORE MANAGER
I LOVE MY COMPANY, I JUST THINK THEY WOULD HAVE BETTER CUSTOMER SERVICE, WHICH EQUALS MORE PROFIT!!...

Associate
The company as a whole has a solid outlook. Business is good but I think that eventually Lowes will beat them out due to superior customer service.

Associate
This company is going downhill fast. Management is in denial about everything.

Special Servies Associate
Like listed above, The Home Depot sometimes does not hire educated individuals to fill their manage...

Depts Manager
After many phone calls e-mails to the top brass I was never contacted in any way there is nothing on...

Senior Human Resources Manager
Business outlook is grim with the current culture. It may have worked in the past but todays consum...

Home Depot Horror Stories
http://www.homedepotsucks.com/horror.htm

Home Depot horrendous customer service
http://www.nitevilla.net/forums/index.php/topic,1637.0.html

The plan also counts on Home Depot winning back customers alienated by its notoriously dysfunctional customer service. Although the company has implemented a service performance improvement plan to increase efficiencies in customer service--and says it has already seen improvements--damage has already been done. Failing to improve customer service could also throw a spanner in its expansion into services: Why, after all, would anyone who has already had a bad experience at a Home Depot willingly subject themselves to further torture by enlisting its services for pest control?
http://www.forbes.com/2001/11/30/1130homedepot.html

http://www.mcgladrey-family.us/kayne/archives/2004/03/08/the_home_depot_inept_customer_service
The Home Depot: Inept Customer Service
I'm not shopping at The Home Depot again. Their absolutely inept customer service combined with poorly trained cashiers has resulted in $164.48 in triplicated charges to my credit card. These charges have not yet been refunded.



Posted By: Elssie (Dallas, TX)
Home Depot Customer Service (Credit Card)sucks. - Home Depot Credit card
http://www.my3cents.com/showReview.cgi?id=5489&wrapper=

Carl of Paris TX:
On May 5, 2004 I went to The Home Depot to get one sheet of 3/4" plywood. When I got there there was one customer at the checkout stand and nobody else could be found. After waiting for aboutt 30 minuets the supposed-to-be employee finished with the customer he was helping. I found the plywood I needed and it was about 6 feet off of the floor. I asked the supposed-to-be helper if he could help me get the piece down. He told me that there was no one there at the time to run the forklift so I would have to wait.

I know that one piece of plywood is not very much but in the past I have spent several thousand dollars with The Home Depot. I did not say anything to the young man. I just walked out. Since I will have to wait until tomorrow to get to work on my project more I will go to Paris Lumber Company to get all the materials I need for the job and I probably will never go back to the sotore again.

I don't know how the store stays open in Paris because all that I ever hear anyone say about it is that they can not get any service there. I have worked in service departments or had my own business all of my working life (I am retired) and not one of them would accept the kind of service that I have gotten (even in the past) at Home Depot.

Miguel of Atlanta:
I made a purchase on May 01 2004 before the 2:00 p.m. deadline for delivery the next day. Delivery never showed up. Had to call to figure out what had happened. Everbody was rude saying I was wrong with the time and that the order had been set up for May 04 2004. My receipt shows 2:00 p.m. and the salesperson said he would have the materials delivered on Monday the 3rd.

Had the workers all day waiting to install the 600 river red bricks.

Richard of N. Providence RI:
On May 27 of this year I spent 3-1/2 hours in Home Depot. Of this time I spent 3 hours of this time waiting and trying to locate people to help me. I finally left this store with my order of $850.00 of materials. The following day I returned to change my special order for doors.

After waiting for 25 minutes for someone at the special order desk I gave up and asked to see the manager Sean. After waiting for 20 minutes I finnaly gave in and left another $400 in materials at the pro desk. I will never spend another penny at a Home Depot.

Linda of Portland OR:
I had purchased 2 light fixtures for Kitchen/dining area, about 3 years ago. I had them professionally installed. Two months ago the one in the kitchen area fell to the ground without any real cause that was apparent. It put a hole in my hardwood flooring and scared me to death. My handyman put the fixture back in and could not see any true cause.

Last night just after preparing dinner (I was directly under the fixture) it came down again, once more leaving another hole. This appears to be a very dangerous fixture and could have actually killed me.

I returned it today and upon speaking with the 1st customer service agent she instructed me to go get a new one and she would scan that box. I did and when I returned there was now a new very young person who wasn't helpful in the least and gave me a most difficult time not wanting to exchange the fixture. I asked for her manager who was a toothless person who told me that my electrician must have sawed off the end of the attachement that goes into the base. You can clearly see that it add not been sawed.

When I suggested they may have modified the fixture of the past 3 years, he said they "never do that". How could I keep from laughing...crying or yelling. I then asked for his boss, now the new fixture has been completely dismantled, he removed the fiber glass and it went everwhere ... his boss hears the story and told them to just box up the new one for me.

Now why couldn't they have just done this in the beginning rather than waste 1/2 hour and treat me so poorly?

My floor now has 2 holes from the fixture falling, I am only grateful that it didn't hit me, the last fall was a near miss. My flooring is a swedish hardwood made for commerical dance floors and can take a great deal of abuse.

Imelda of Chihuahua, Mexico, was unhappy when a Home Depot employee suggested an off-the-books transaction:

Yesterday, an employee at the Lee Trevino St. store in El Paso, TX, tried to sell me a product at a cheaper cost. This person just took the product out of the store and tried to charge me for it without paying at the cashier. I could not believe my eyes of what was happening and made him turn the product back to the store to be paid. When this happened, I was in a hurry to go back to Chihuahua, so I did not report him to the manager, but I feel it is my obligation to report it some way. Home Depot's own employees are taking products and selling them outside the store without any type of hesitation.

Gareth of Stanford, CA, writes:
On May 22, 2001 at approximately 6pm, I went to the Home Depot to buy a 6'x8' piece of carpet padding. After finally locating a sales associate (Nancy) in the carpet department, I told her what I needed and she proceeded to get a 6' wide roll and cut an 8' piece of the roll. She then wrote up the sales slip which said it was for 10.5+ square yards. When I questioned the math, Nancy proceeded to get very surly and said she got the figures off "the chart" and they were correct.

I told her there was no way that a 6'x8' piece of anything was 10.5+ square yards. She then asked if I wanted to speak to the Manager, which I did. We then went to the "Service Desk" to see the Manager, who was summoned from another part of the store. While we waited for him (Billy, Assistant Store Manager), I tried to explain to her that it was just a simple math problem. She then informed me that she no longer wanted to discuss the matter with me and I could "leave the store", which I refused to do.

When Mr. Kibbe arrived, he took Nancy into a back office. When he came out and approached me, he told me that he didn't accept anyone who "berated" his employees. When asked what he meant, he said that Nancy told him that I'd "called her every name in the book". When I told him that none of that had transpired, he told me he "did not need my business." When I explained to him that, over the years, I have spent many thousands of dollars at his store, and didn't feel that his comment was proper, he informed me that "I don't care if you've spent a million dollars in this store, I don't need your business".

Billy rewrote the sales slip for the correct square yardage with no appology for either his or Ms. Straight's behavior. This type of treatment in a retail store which purports to have "great customer service" is baffling. I will now tell everyone who asks me my opinion of the Home Depot exactly what I think of them and their "customer service".

James of Lake Grove, NY:
Three months ago I purchased some power tools at Home Depot. One of the tools I bought was a porter cable jigsaw. I needed this item for a big job that started 01/10/01. The first time I used this tool it was not working correctly. So I went to the Home Depot in Setauket, New York on 01/13/01 to return it or get an even exchange. I had my original receipt, and in addition I had my ID card and my Home Depot commercial charge card.

I was told by a return personnel employee named Katy that she couldn't do anything because the tool wasn't under warranty. She said the tool was two years old. I didn't understand; I had just bought this tool three months earlier. I asked her if I could speak to a manager. "What don't you understand," she asked me. "There is nothing we can do." I asked once more to speak with a manager. She told me I was wasting her time and ordered me to leave the store. She then took my tool and threw it off her counter.

I asked another worker to get me a manager. The manager, Steve, came over to me and I told him what had happened. He replied, "Sir, I really don't think she would throw your tool. Maybe she lightly dropped it by accident." I then showed him the tool and receipt. He looked at it and laughed at me and said, "What is this, stolen?" He said this to me in front of other customers. He stated that he wouldn't take it back. I asked him why and his response was simply, "Because I don't feel like it." I told him that I didn't like the way he was speaking to me, and he told me to "take the tool and get out."

I was disrespected, humiliated, and embarrassed in front of customers. I also have other tools that have been sold to me "no longer under warranty." I would appreciate any help you can give me.

Rodney of Irvington, NJ:
Here is a copy of the letter I sent Home Depot. My name is Rodney and I am a manager with Verizon in the Residential Sales and Service Center. I want to relate to you one of the most demoralizing, dehumanizing, and abusive situations I have ever experienced. Sounds like I've just been released from a foriegn prison? This actually happened at a Home Depot Store located in Bloomfield, New Jersey. I will try to be as brief as possible. I am currently working on the nursery for my child due in March. I have been buying all the materials from your store. Fortunately, I have always had the good fortune not to ever have to return anything up until Thursday January 11th. Under the advice of one of your representatives, I purchased some material on the above mentioned evening but as fate would have it turn out, it was the wrong item. About twenty minutes later, I returned to the store undaunted, thinking that I could still wrap this project up that evening. I asked the woman at the counter to allow me to exchange the item as opposed to returning it, because I had used my debit card to make the purchase and did not want the funds held up on my account up to five business days. She flatly stated that this was impossible to do. After several minutes of me trying to convey to her that these funds being held may hinder my purchasing more, she finally called a manager who in the span of thirty seconds, advised her to send me to get the items I required, which would have added up to more than my previous purchase, and then I would pay the difference then. Fine. I then proceeded to the department to get the item I needed. I asked a young lady could she help me find it. She was a very pleasant young lady. Unfortunately, she couldn't help me but got on the loudspeaker to call someone for me. I stood by the desk in the department and asked each employee that walked by were they there to help me and each responded no and went on their way. This went on for a total of fifteen minutes before the above mentioned young lady returned and asked had they helped me yet. I responded no and she got on the "horn" once again and called for someone again. I waited for another ten to fifteen minutes until she returned again and said she would help me. She tried but couldn't and we proceeded together to find someone who could. To my relief, we found someone two aisles over but to my disappointment, he never looked up to acknowledge us and simply stated "What's there is there." I am finished because at this point, I have spent almost forty five minutes in this location with no satisfaction. I resigned myself to the idea that I would not finish the project that night and I would just get my money back and try my luck at a more "customer friendly" location. I went back up front to the woman and said to her that I would require a refund because after all the time I spent in the store, no one had helped me and to be perfectly honest, had not earned the money that Home Depot had of mine. She began to process the return. I had a sales receipt. The cashier who rung me up was a few feet away. This woman asked me for ID. I am astonished that after being inconvenienced by all the above mentioned items, they now want me to prove I am who I'm supposed to be? In haste to get back to the store, I took the contractor's truck and forgot my drivers license. I was informed that it is impossible to process a return without it. Impossible? To quote the cashier, "We cant just return anything to just anybody!" . . . All the way home, I thought about how the manager had spoken to me. He was condescending and made it obvious that I was beneath him.

Jacqueline of Bronx, NY:
I called Home Depot to see if my Armstrong commercial tiles came in.. During the phone conversation a customer service person informed that my merchandise was not pay for. In order to get special color tiles you must pay when you place your order. This customer service person then told me that I never paid to have my tiles delivered which, in fact, I did.

I then got into my car and drove to Home Depot in Yonkers. I saw the salesman in flooring who helped me and explained to him what happened. The salesman stated that the customer service lady had looked on the wrong screen on the computer, that my order was paid for.

I than asked the salesman about the delivery of my tiles. He spoke with the assistant manger whose name is Ed from flooring. This assistant manger did not take the time to look on the computer screen to see that I had paid for delivery before he stated so rudely that I did not pay for delivery. Then he stated that I could not get delivery until sometime on Saturday between the hours of 7am and 2pm.

I asked could he give me a window time and once again he displayed a very nasty dispostion towards me. I asked to speak with another manager and he stated he is the manager and there was no one else who could help me. I feel that it is very disturbing that it this big store there was only one nasty manager who talks like he had no upbringing. It makes me wonder if I was a different color would he have talk to me in the same manner.

I don't I would want to shop at Home Depot any more after I was treated in such a way.

====================================================

Home Depot appalling quality from the manufacturer extremely poor customer service from Home Depot
http://www.ripoffreport.com/reports/ripoff133179.htm


Home Depots down fall will be because of it's customer service. I worked for HD for 2 years before leaving for a better paying job. I really didn't want to leave because I really enjoyed my job helping the customers and passing on the knowledge I had in the department that I worked in.

When I started working at HD, Bernie Marcus and Arthur Blank were still in charge and they really motivated you to do a great job for the customer. They were proud of their employees and there number 1 priority was taking care of the customer. We had plenty of store associates to cover the floor. You always found an orange apron whenever you turned the corner. And the stores were turning good profits.

Then Bernie and Arthur stepped down and hired Bob Nardellie to take over. Thats when the stores went down hill. In came the grafts that stated how many associates you needed on the floor per hour depending on the sales your department did during that time. (BULLS@#T). You cannot honestly tell me that you only need 2 associates on the sales floor on a Saturday afternoon in the Garden Department on a beautiful spring day..... Get real.... HD use to hire associates that actually knew something about the department they work in. But not anymore. I guess if they hired someone who actually knew what they were talking about they would have to pay them a decent wage, but that is not going to happen. You can forget about overtime. I have seen associates actually stop helping the customer because their shift was over and they had to clock out or they would get in trouble with management because now they had overtime. Many a time I would constantly get called into the managers office and be "counseled" because I had more than 40 hours. But my work ethic is to make sure my job is accomplished before I go home and beleive me they put alot on the associates to do besides helping customers.

I can understand your displeasure with the associates who walk with their head down avoiding eye contact with the customer, probably because management has them doing something else, but this is no excuse not to stop and help the customer.

I perfer HD over Lowes any day of the week. Fortunatly for me I can do alot of the home improvement projects myself so I really don't need an associates help when I go to HD,so they can help customers who are more in need of help than I am.

To those associates who really enjoy their job, I feel your pain because I've been there and done that keep up the good work.

Ex-employee

R - Columbia, South Carolina
U.S.A.
http://www.ripoffreport.com/reports/ripoff15457.htm

     
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Posted by you r stupid on 2005-03-12:
Every company has issues on bad management bad employees and poor customer service and one problem alot of times is customers expect way to much and have no patients to wait there turn to be waited on. Most people for some reason think there more important then the guy waiting next to them, but I can clearly see that you are patient and also have no life whats so ever to be bothered typing such a long piece of information. Maybe you should get a job there and try to change it.
Posted by LegalCollector on 2005-03-13:
"Too much time on your hands" comes to mind
Posted by consumeradvocate12 on 2006-04-10:
Thanks so much for compliling just a tiny sample of the way Home Depot/Expo Desisn Center abuses their customers. Continue to spread the word on this poor excuse for a business. Peace
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Poor Customer Service
Posted by Radarroy on 05/08/2008
The following letter was sent to Home Depot
May 8, 2008

Dear Sirs,
Two months ago my wife and I began renovating our new home in Morristown Arizona. Since starting our project my wife and I shopped exclusively at your Surprise Arizona Home Depot Store located at Bell Road and US 60 to purchase all our home improvement products. My wife even opened a new Home Depot credit card with your company two weeks ago.

Combined over the past six weeks, we spent over $50,000.00 at your store and planned on even spending more, until tonight!

This evening I filled up a shopping cart which included electrical and plumbing supplies and had a brochure for a water softener that I was planning on purchasing. When it came time to check out the only cashier open were four self service checkout lanes.

I first approached the clerk at the self service check out and asked if I could check out at his station. He said no, that I had to use the self service checkout, that he was busy.

Now I understand that perhaps the reasoning your company chooses to institute self service checkouts is a way to perhaps speed up lines for those who choose such a service. But as for myself I prefer the “human touch” and appreciate human interaction and customer service.

I explained to the clerk that I didn’t want to use the self service lanes and asked if someone would be available to check me out. He replied “no, everyone is busy”.

I then walked over to your customer service counter and asked if they could check me out or find me a clerk that would. I was first they directed back to the checkout area but after explaining they didn’t have anyone available other then self service and I didn’t want to use that service. The customer service associate then called someone on the phone. After this short call, he told me to return to the checkout area, that there would be someone there that could assist me.

As I returned to the checkout area, I noticed the self service clerk checking out a customer out that only had one item. I approached again asked if he could check me out and he “smugly remarked” head over that way, they may open a register for you. In the direction he pointed to were two female associates that were chatting. I approached them and asked if they would be opening a register and they replied “no, you have to use self checkout.”

Being totally frustrated at this point I returned to customer service and told that associate that there were still no registers open, his reply “Sorry, I cannot help you.”

I then told this associate that the few minutes it would had taken to assist me would be shorter than the time it was going to take to restock all the items that I had in my shopping cart. I then walked out of your store, drove to the Lowes Store one block away and filled another shopping cart. And there they had “humans” that gladly checked me out.

From my experience at your Surprise Home Depot store tonight I doubt if I’ll ever return and shop there again as the lack of respect and customer service that your associates afforded to me was dreadful!
     
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Posted by steve101 on 2008-05-09:
For all the time you wasted trying to play store manager you could have gone through the self check out and be on your way. Now you will waste more time and gas money driving to another store where you will waste even more time finding your things and waiting on line because all the big box stores are cutting down on employees. Your mention of spending 50k at the store only adds to your elitist attitude.
Posted by cherpep on 2008-05-09:
I don't mind checking myself out if I only have a couple of things - but a cartful should be handled by a cashier. For one thing, those self checkouts are too difficult to use when you have a lot of items - there is not enough room on the counter many times to hold everything, and you can't remove them until you are done. Now, I can understand why the guy monitoring the self serves couldn't help you - he is there to monitor others. But, not calling up a cashier to help you is ridiculous. They should NEVER plan on only having the self-serve open. I would have done the same thing - left everything. That was a very poor scheduling choice by management.
Posted by tnchuck100 on 2008-05-09:
radarroy, I agree with you 100%. I would have let them restock their stuff as well. They obviously wanted to keep the merchandise and did not want it leaving the store.
Posted by Anonymous on 2008-05-09:
I also would have walked out.
Posted by puppymom38 on 2008-05-09:
I hate comments like "I appreciate the human touch". Really? Do you really? I worked in banking and people used that reason for not going to the ATM. It's not that they wanted a person for the "human touch", they just didn't want to do it themselves, which is fine, but just say that! I have too many items for self service, I don't know how to use it and don't want to learn, whatever, just don't make it sound like you want a cashier so you can make a new friend!! I agree that they should have a regular lane open or be able to handle the transaction at customer service though.
Posted by Anonymous on 2008-05-09:
Great post! Home Depot lost a valuable customer. Noting that you spent $50K with them is not 'elitist'. It simply illustrated that, over time, you spent a good sum of money with them. If so, it is odd that they did not remember you ($50K worth of home supplies would be memorable). I applaud you for walking out. I would have let them do the re-stocking. The 'self-service' exploitation of consumers has gotten so bad, I expect to be handed a mop and bucket and directed to a 'spill on aisle three' when I go into some places to shop.
Posted by yoke on 2008-05-15:
I can't believe they had no line open with a cashier. I would have left the stuff also. I don't mind doing self check, but there are times I just don't want to , I want someone else to do it for me, that is their job.
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Home Depot, bad experience has taught us a good lesson.
Posted by Gus419 on 11/21/2003
PENSACOLA, FLORIDA -- Home Depot, bad experience has taught us a good lesson.

To: Home Depot, Inc.

I wanted to tell you about a recent experience with your store, located at Pensacola, Florida, Needless to say this experience has taught us a lesson and that is to use independent contractors for home improvement work. Its also taught us to search a company for complaints as well.Their Customer care service Department was a big waste of time as well..

Some advice to all about Home Depot, just go on your computer and search for home depot complaints Then decide if this is the Store for me!!... I hope you have better luck then I did. my complaint letter was posted on 10/27/2003 Gus B

From:
Gus B.
Milton, FL
     
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Posted by Anonymous on 2003-11-24:
Home Depot's Customer Care Department has twice demonstrated to me that it does not care about customer complaints. Beware when they tell you that they are going to file a "formal complaint on your behalf. That's their way of saying, "End of discussion," "Get lost," No one is taking your complaint seriously." For me, Home Depot is too large and impersonal. Complaining to Customer Care online is a waste of time. It is impossible to contact any executive about any thing of importance.
Posted by alphadork on 2006-04-14:
Go into the store and ask for a Help form. The postage is prepaid, so you can take it home and mail it. It goes to the district head office (at least that's where the ones at my store are preadressed to) and the district head office sends them back to the store manager with notes. The forms do get read at staff meetings, and individual employees are dealt with as needed. If there are enough complaints about a certain store and there are no improvements made, the store manager will be fired.
Posted by samuelblueshoes on 2007-06-03:
went into the home depot in greenville,N.C needed wall switchs 3 way for my hall light.The genius gave me the wrong switches.drove the 25 miles back home(I was in greenville at the time) he put no receipt in the bag.the switches would not do what they were supposed to do.waited the next week till I was in greenville again the customer service rep would not give me the money back,no receipt,but home depot bag wanted to give me a store credit for around $1.69 they were out of three-way light switches.the salesman substituted me the wrong switches.well it's been around 5 years now and I have not bought anything from home depot and I left the wrong switches on the return counter and told the manager to shove them up his A_ _ I have spent close to a thousand dollars at lowes home improvement in the last 5 years.so look at what a bad employee can cost a business.
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