COCONUT CREEK, FLORIDA -- I ordered high impact windows and accordion shutters from Home Depot and the first installation was July 2016. The shutters went in without an issue; however, the lower windows were mismeasured and could not be installed. The upper half-moon windows were installed but the installer broke the middle window when he tried to get it to fit with a rubber mallet. It took a month for the lower windows to be made again and they were installed in early September 2016. The replacement upper window wasn't correct (window #2), as it was missing the inside framing and had to be made again.
A month later, October 2016, the new replacement came (new window #3) and the inside frame wasn't correct again. Once again, it had to be remade. In December, the correct window (window #4) finally arrived and when the installer opened the box, the window was broken and could not be used.
It is now February. The window, without the frame (window #5), was delivered this week and is sitting on my dining room table, as the installer was "overbooked" and couldn't install it. Somehow it was delivered without any outside frame around it and a new installer was supposed to go to PGT (the horrible manufacturer who can't seem to make the window correctly) and get beads to install my window. He called yesterday to reschedule installation to today.
I contacted our project manager at Home Depot to see if it was actually going to be done today and was told that the documentation at Home Depot said installation was set for the day after tomorrow (news to me!) and that the product wasn't even at the warehouse. I really regret not reading these reviews before ordering my windows from Home Depot, so lesson learned. I will never, ever order anything from Home Depot again and I can't understand why the manufacturer of windows can't get one simple window made properly.
FRANKLIN, WISCONSIN -- I am beyond frustrated by my terrible experience with Home Depot and would like to warn other home owners. To summarize, I purchased 3 Simonton windows and a sliding door to be installed by Home Depot. I had problems from beginning to end and do not want anyone else to go through what I did. The ordeal lasted over a year without Home Depot ever fixing the numerous problems, mostly to do with the shoddy installation. They had at least 6 different HD employees try to remedy the problems and they all failed! A representative from the Simonton Window and Door Company was even called and he replaced the screen door, it still didn't fit right and he indicated it was because of the installation. Not only that but I was “ghosted” for months, only to find out my contact person no longer worked there. Then they gave me a new guy and same thing…he was let go too after verbally promising to have the windows sealed. I then reluctantly agreed to a partial refund, only because I was so tired of the run around for over a year and only because they wanted this problem (me) to go away. Just 2 weeks later 2 of the windows were leaking during a rain storm and soaked the carpeting in my bedroom, which now has to be replaced. I contacted them again and they said I signed off and they were not obligated to help any further. That may be true, according to the document I signed, but this is a problem that was supposed to be fixed and would not have happened had they followed through with the promise to seal the windows. I'm not sure I have recourse except to save someone else from the agony, yes agony, of what I've been put through. Mentally and financially. I have a full timeline of the numerous ways Home Depot failed me, starting when they sold me a bad product in May 2018 to September 2019 when I came home from work to find the windows leaking. Please share and help warn other home owners about this. DO NOT BUY FROM HOME DEPOT AND NEVER LET THEM INSTALL ANYTHING!!!
FORT COLLINS, COLORADO -- This was THE worst experience I have ever had with a company! July 2013 I visited my local HD, and ordered a window to replace one in my basement that has rotted from the sprinkler. I tried to do this last year, and never got a response - should have taken that as a clue! I put $300+ as a down and waited for someone to come and measure. Met the measurement guy after taking time from work to do so. He said he would order it, be in in 5 weeks. I figured the window would be installed by end of August, and no problem with winter weather.
September 2013 I called and went into the store and said, "Where is my window?" They hemmed and hawed, and well, someone else will need to come and measure! I meet the guy once again, different person, and he measures. I complain that I already spent last fall trying to resolve this issue and used them with no response. Now when can I expect my window? He says by the end of October! OK and I should probably receive some sort of discount for this hold up. Cool.
Near end of October, I am supposed to have the window installed in the AM on a Saturday... It's after 11 and no one is here! I call them. Well, the guy had decided to install someone else's stuff first, and he will be here between 1 and 3. I say, let me talk to this person. I don't want some Yahoo coming to put in a window last minute I think... I talk to him, tell him what was promised and that if he can't make it by 2 then forget it! He shows up at 1. Nice man, seems to know his business and he gets the window out and it doesn't FIT!!!! I decline to take it. He can caulk it in, but with a three inch gap! No go. They will send someone to measure!!! HA!
End of October. Call and go to Home Depot once again. Well, they will send someone name of Steve out. He is handling all their customer service stuff for this 'area'. Ends up he is in a northern Denver suburb! And he comes up on a Saturday to measure! He is sick with a cold. He tells me that Anderson doesn't make a window this size! Hello? I have been trying to buy an Anderson window from them all this time, and he finally tells me that they don't make it? 4 months later? This information was finally relayed to me after several phone calls from him and from me to Home Depot!
So, I say, "OK. I will go with a vinyl window with simulated wood look." It's a basement window and I ask Steve, "So when will I get my window? Before the snow flies? Before Christmas?" He assures me it will be done before Christmas. Well folks. I heard from them once again. They want to come out and show me what the wood vinyl will look like before they order it! They called me middle of December to say this... I say, "Well, so first off, I think I should know the cost of this window," and he tells me it's basically the same $1,300 I was paying for the Anderson wood window. No allowance for all this inconvenience. Nothing. Just suck it up.
I say "Fine. Cancel the ** order." And here I sit 6 months and a year later. No window and now I have to go to the HD and get my money back for the down. What a ripoff. What poor customer service like there even is something called that in this store! Believe me. I will go to Lowe's for everything from now on... The middle finger to Home Depot!
ATLANTA, GEORGIA -- Initially we were ok with the replacement of our windows with new vinyl windows. The installer did a poor job caulking around the trim and we had to mention it while he was here and fix it. It's been 6 mos and the caulking has continued to shrink and change color which looks horrible since the windows are white and the caulk is now yellowish brown. There is also mold growing in some places. I have called four times, each time being promised by customer service that someone would call back right away.
To this date, no one called me back and I am super irritated. Their windows cost us over $24,000 and our house now has a problem that Home Depot created. With the rain we get here in Georgia, I do not appreciated paying that much to get leaky windows. Apparently they don't care despite their alleged warranty. DO NOT make the same mistake by going with Home Depot.
RIO RANCHO, NEW MEXICO -- Wooden interior, vinyl exterior windows were ordered in March of 2017 in good faith. The final job was unsatisfactory completed in October 2017. What could go wrong, did go wrong. If that wasn't bad enough, all the dishonest employees, from the sales man, all the way up to higher administration. After the wrong windows came in...I was told there was no such thing as wooden interior windows. Lie! The top manager told me there was no such thing as 4'inch walls. Lie! Everyone knowing windows know that many of the older homes are 4 inch walls. My final windows are two inch larger then my walls, sticking out outside my home. I am so fed up with the lies, I don't want them near my home again. EVERY promise was an empty promise. NO ONE had any work integrity. Never again will I deal with dishonest Home Depot.
LONE TREE, COLORADO -- AVOID ALL SPECIAL ORDERS. Ordered a $4,000 custom front door and had multiple factory and mishandled ordering (HD order entry) issues. Had to pay installer to come back and spend 6 man hours doing repairs to get it fixed but cosmetic issues remain. Vendor gave very small refund that barely covered the additional labor but certainly didn't cover cosmetic issues remaining or many hours of time. HD did nothing at all. Their comical policy is that a door order is considered complete when the local delivery guy drops off. Never mind that many issues can't be detected until the crating comes off and the door is actually installed. I'd like to see a delivery guy wait for 3-5 hours for that all to occur before a customer deems it acceptable. I will take my business to Lowes and never purchase anything large from HD again (or small if I can help it). They hide behind ridiculous corporate policies and leave the customers holding the bag.
AUSTIN, TEXAS -- Installer cancelled and rescheduled 3 times. When the door was finally installed, alarm wires were damaged, alarm components "disappeared", and a filler piece was used at the top instead of using a sub-sill, as it should have been. A slant on my slab to shed water was not taken into account. They are just now making the sub-sill right by reinstalling the door and adding concrete to support the outer edge of the sill, but it's still poor. This visit is the third by the installer, plus another from the area supervisor.
On to the door: Its appearance is beautiful. Unfortunately, it is smaller than a standard door (the original door) and the lockset is predrilled at 33" above floor (should be 36"). Measuring crew failed to account for size of the new door, lockset height, and slope of the existing sill, while the salesman did not make us aware of the size difference and lockset location difference.
In short, I could have done better and I don't do this for a living. Don't buy a door from these guys! Call your favorite carpenter, and have him/her measure to get the correct door, and then let them install it. I am now stuck with a marginal install of a cheap door. HD and their installers have permanently lost my business, and I will actively deter anyone I hear mention Home Depot installations from having them do the work.
CONCORD, NEW HAMPSHIRE -- I purchased two 70 Series Double Buck Hung American Craftsmen Replacement Windows online. When we installed the second one we noticed its keepers (lock) were broken in half, one completely off the window. I called Home Depot in Concord and spoke with ** (handles special orders) and she said she would have American Craftsmen expedite two new ones to my home.
We cannot lock this window (safety issue) and it's very cold out! We still have not seen any new keepers in the mail and it's been 3 days so I called the manager ** at the Concord Store to see if he would just give us two keeper off a display window or something so we could lock the window and stay warm. He refused to do so and gave no other alternative. This is very poor customer service from Home Depot. They do not take care of their customers! Now we are left hanging with an unsecured window and cold getting into the house and it's winter!
ROBBINSVILLE, NEW JERSEY -- Had Home Depot Installed Services install siding and a set of sliding patio doors approximately 8 months ago. They were and still are a nightmare to deal with. The salesperson who came to the house was a super friendly guy but I see now he was all BS. We went over in detail what was going to be done (of course all in contract). Convinced us to buy the most expensive and state of the art siding, which is solid core and has the insulation bonded to the back. He kept saying how nice our house was and that HD would do a top notch job with the work.
WELL! several months later when the work began, they assigned some subcontractor out, he was horrible!! Although this is their best siding, and it does seem to be an excellent product, the installer installed every piece of it over nails from the old siding that were not removed, only bent down so therefore just about every sheet of new siding has lumps and waves. They actually NAILED into the face of the siding along the top, so you see all the nail heads in the finished product. They sided right over damaged and rotten wood although we asked they replace it and we would pay extra for it. Every patio door they installed leaks because they were not installed correctly.
HD didn't assign a supervisor to monitor the job, so the installer crew just slapped everything together. Needless to say $35,000 later and the house looks no better than before. Unfortunately now we are consulting with a consumer protection lawyer from Long Island to intercede for us. I will never use them again to even build a dog house!
ARVADA, COLORADO -- Ordered 1 bay window and 1 patio door September 20 from home consultant sent by Home Depot. I have had four scheduled installations and four times they have been canceled. Two times I was not notified. It is now the last of December and still no windows. Reasons for cancellations? 1) Oct 28 - It is a big window and we don't have 3 man crew. 2) Nov 13 - The window is heavy and we don't have installers to do it. 3) Dec 5 - The weather is bad. 4) Dec 21- The installer quit. My response: The window is the same size as the day that I ordered it and paid $6300 up front. Do not ever order home improvement installations from Home Depot!!!