Home Depot Kitchen/Bathroom Remodel Consumer Reviews

INDIANAPOLIS, INDIANA -- We had to pay Home Depot up front for the cost and it wasn't cheap... $8500. That is was in May. They contracted Bath Envy and the install was suppose to happen in September. They didn't call us so we called them. They couldn't do it at that time. So now it is November, still no phone call so we call them. They say they can do the install on December 6th but in the same sentence they say they will have to call that week to give an actual install date. So we called Home Depot and they say we can't get out of the $1200 cancellation fee because Bath Envy is still "planning" in doing the installation. Poor communication of Bath Envy and Home Depot is ripping people off.

HELOTES, TEXAS -- I took in a design for a kitchen counter top with dimensions. The supposed design specialist entered the data into their design computer system and came up with a total square footage of 38 and gave me an estimate of the job. I went home to think about it. I went back in 2 days to pay for the job taking advantage of 10% off by getting one of their HD credit cards. The original design specialist was not available and no one else was apparently qualified to access the design system. Therefore, I made an appointment to return that afternoon to meet with another design specialist who was supposed to be able to call up the first estimate so that I could pay for it.

When I came back for the appointment, that specialist was not available. Another gent from appliances tried to do the job, but could not call up the estimate so he tried to just start from scratch. There were about 3 attempts at that before he came up with something. Trying to check out now, the cashier rang it up, charging me on the new credit card but the 10% off did not ring up. Off to the service department to cancel the charge and when they did, it apparently cancelled everything. They actually had to re-enter the whole design again and finally got it rung up with the 10% off.

When the contractor showed up to do the final inspection, he told me how there would be about 2 or 3 more square feet than the original estimate due to small modifications we made. I understood and had no problem with that. According to the contractor, if Home Depot did not contact me in a couple of days to notify me of the difference between the estimate and the actual total cost, I should contact them. Of course, 2 days passed and there was no call from Home Depot. I went in to pay the difference. I was surprised when I was told that the difference was 6.4 square feet at $43 per sq.ft., not 2 or 3. I asked to see where the differences were.

Again, the original design specialist was not available to call up the original estimate. The service department gent printed off a copy of the contractor's final design that I could have compared to the original estimate if only I could see that. I realized that if I wanted to verify the 6.4 sq.ft. difference I was going to have to spend some time studying and comparing all of the dimensions. OK, but then the service department guy would not give me the final design sheet that he printed off! I went home to do my homework. I found that for some reason when the original design specialist loaded my dimensions she came up with 3 square feet less than what my design had.

This left 3.4 sq. ft. difference which is plausible and understandable. Having accounted for the 6.4 sq. ft. difference, I paid the balance due for this job. My problems with Home Depot is that they did nothing to help me in accounting for the difference, impeded my work to do that by denying the final design drawing to me, the time wasted and several trips required to go to that store to get this worked out made this a real exercise in frustration trying to get this work accomplished. I laugh at their commercials where they proclaim all of the help that they provide to homeowners.

ATLANTA, GEORGIA -- In July 2015, I signed a contract with Home Depot for a bathroom remodel. The job was to convert a Jack and Jill bathroom and adjoining closet into 2 full bathrooms at a cost of $41,000, with 2 years free financing. Home Depot contracted the work to Absolute Construction. I know I could have gotten the job done cheaper but I thought by going with Home Depot, I would get good service and a great bathroom remodel.
In November 2015, Absolute Construction began the work.
The work that was suppose to take approximately 2 weeks but has still not been completed. I have not had the full use of 2 completed bathrooms or even one totally completed bathroom since the work started almost a year ago.
Absolute Construction did shoddy, unprofessional work and had to continue to return to do or redo several things, such as caulking, painting, electrical work, cabinet replacement, cabinet door replacement, fixtures, tile replacement, grout replacement and much more. Each time the workers came to fix a previous problem, they messed up something else, such as wall damage, spilled paint on the floor and front sidewalk, scratches on the cabinets or fixtures. This has continued for almost a year. Every time the workers come to fix something, they mess up something else and/or do not address the original problem.
I suspected that the Absolute installers were bringing in workers who were not Absolute employees because of the shoddy, unprofessional work and because they brought in the workers after I left. I inquired about this to Absolute several times but they never responded. Eventually I set up a video to prove my suspicion. After showing the video to Home Depot/Absolute Construction management earlier this month, they admitted that one of the workers was not an Absolute Construction employee. Several other people, who I do not have on video were not identified when I inquired who they were. One day I came home unexpectedly and an unidentified man was in my home working. The installer, who I let into my house in the morning and then I left for a few hours, was not in my home with the stranger and did not return that day.
Around July 2016, I contacted Home Depot with my concerns hoping they would intervene on my behalf. I have been working with Home Depot since then but they have not been very helpful. As of 1/4/17, the work still has not been completed.
I'm still trying to get Home Depot to:
Complete the work correctly, to my satisfaction, addressing all of the issues within the next few weeks.
Reset the financing so that the 2 year free financing starts when the jobs is complete as opposed July 2015 (I have been paying since July 2015).
Reduce the payment to reflect the time, aggravation, breach of advertised product and services (estimate given for work was 2 weeks; promised licensed insured installers who have gone through background checks, 2 years free financing).

In addition I want other consumers to be aware of the unscrupulous business practice of Home Depot/Absolute Construction:
Expose the practice of turning a blind eye to installers bringing in other workers who are not employees of Absolute; not licensed, not insured and not background checked as promised.
Expose the shoddy work being done at high costs. I accepted the high costs believing that Home Depot would provide me with a high-level of trust, integrity, service and product.

In July 2015, I signed a contract with Home Depot for a bathroom remodel. The job was to convert a Jack and Jill bathroom and adjoining closet into 2 full bathrooms at a cost of $41,000, with 2 years free financing. Home Depot contracted the work to Absolute Construction. I know I could have gotten the job done cheaper but I thought by going with Home Depot, I would get good service and a great bathroom remodel.

In November 2015, Absolute Construction began the work. The work that was suppose to take approximately 2 weeks but has still not been completed. I have not had the full use of 2 completed bathrooms or even one totally completed bathroom since the work started almost a year ago. Absolute Construction did shoddy, unprofessional work and had to continue to return to do or redo several things, such as caulking, painting, electrical work, cabinet replacement, cabinet door replacement, fixtures, tile replacement, grout replacement and much more.

Each time the workers came to fix a previous problem, they messed up something else, such as wall damage, spilled paint on the floor and front sidewalk, scratches on the cabinets or fixtures. This has continued for almost a year. Every time the workers come to fix something, they mess up something else and/or do not address the original problem.

I suspected that the Absolute installers were bringing in workers who were not Absolute employees because of the shoddy, unprofessional work and because they brought in the workers after I left. I inquired about this to Absolute several times but they never responded. Eventually I set up a video to prove my suspicion.

After showing the video to Home Depot/Absolute Construction management earlier this month, they admitted that one of the workers was not an Absolute Construction employee. Several other people, who I do not have on video were not identified when I inquired who they were. One day I came home unexpectedly and an unidentified man was in my home working. The installer, who I let into my house in the morning and then I left for a few hours, was not in my home with the stranger and did not return that day.

Around July 2016, I contacted Home Depot with my concerns hoping they would intervene on my behalf. I have been working with Home Depot since then but they have not been very helpful. As of 1/4/17, the work still has not been completed. I'm still trying to get Home Depot to: Complete the work correctly, to my satisfaction, addressing all of the issues within the next few weeks. Reset the financing so that the 2 year free financing starts when the jobs is complete as opposed July 2015 (I have been paying since July 2015). Reduce the payment to reflect the time, aggravation, breach of advertised product and services (estimate given for work was 2 weeks; promised licensed insured installers who have gone through background checks, 2 years free financing).

In addition I want other consumers to be aware of the unscrupulous business practice of Home Depot/Absolute Construction: Expose the practice of turning a blind eye to installers bringing in other workers who are not employees of Absolute. Expose the shoddy work being done at high costs. I accepted the high costs believing that Home Depot would provide me with a high-level of trust, integrity, service and product.

SAN ANTONIO, TEXAS -- I started with HD on the design of my kitchen remodel to a newly acquired condo. The time it took to get a final price on my kitchen (started in early September) took me into the Holidays if I had gone ahead with them. Finally gave up on them with the cabinets, but kept the quartz countertop and appliances. SHOULD have NOT ordered anything from them. It was a nightmare in every way.

First warning: You have to pay 100% upfront! NO professional kitchen design company does this. I am an architect and KNOW from experience. I thought because it was an inexpensive condo cheaper would be a good idea. They were exactly the same price for their cheap cabinets as a high quality cabinet from a high end design company, where I didn't have to wait to be seen while the designer sold a ceiling fan!

The countertops were WRONG. Correct material but was suppose to be 1.5" square polished edge. NO, they were 3/4" with no decking (this lacks support over appliances). I had no recourse. I was told I didn't pay for 1.5" and if I wanted them to remake them they wouldn't install them and it would take another month (or more) before the correction would be installed. I ended up accepting the 3/4".

Problems abound. I had to pay my cabinet installer $500 more to raise the cabinets on the wall with the range. The seams were horrible. The pattern didn't match and they installed a seam directly over the wine cooler with NO support. I made them go purchase some decking. They had to return several times to repair the seam and remake a piece twice.

UGH! They get the worst service because they negotiate the price with 3rd party vendors. They lose money so do not stand behind their work. This came from one of the countertop installers. Who also mentioned that they discussed the seam over the wine cooler and knew it would be a problem.

Now the appliances. I purchased my appliances when I thought HD was going to do the entire kitchen. They had over $7,000 for appliances that had to be cancelled and re-ordered because the can not hold orders (but can sure hold on to your money). By the time my kitchen and countertops were ready for the appliances they never came. I told the contractor 3 times that they were coming on a given date, only they never showed up. I went directly to the store the 3rd time and was told I would have them there the next day.

The countertops were to be installed that day and I needed them there to make sure they installed enough clearance for the appliances. They did not show up again! I was furious and went to the store again speaking with the night manager (I work for a living), he told me the order was cancelled and appliance sent back to Samsung. They still had my money!!!!

I demanded a refund and was told the store manager would rebate me some money for my trouble. I went to Best Buy and purchased the same package except this time I bought a Bosch dishwasher and they were delivered the next day. Veronica at Home Depot on Sunset never came though. I cringe when I go in that store. NEVER, NEVER use Home Depot for any professional services.

PEARLAND, TEXAS -- My husband and I decided to make some improvements on our master bath. We shopped Home Depot and the lady in Kitchen and Bath Remodel was very nice... A little too focused on finding the cheap way out, but nice. We ordered our items and that's when it began. Home Depot will only sell the granite and installation service together. You have to use their installation service. Fair enough, we thought. But the installation was a nightmare. We were told that after the measuring we would need to go to their facility to choose the piece of granite we wanted. That helps you get more of the color pattern you want since every piece is different.

When the guy came to measure the vanity, we were informed that privilege was for people who purchased 20 feet or more. We only needed about 6 feet. The day of the installation finally came, the cutting took place on my front lawn and the workers left chunks of the product and shards all over the yard. The guys banged up my freshly painted walls on both sides.

The holes bored for the faucets were too small. They said they only do them one size; standard. These were the “professionals” that did not come cheap. The job looks unfinished. It looks more commercial than residential. The horizontal edge is beveled but not the backsplash side walls that face front. They're just there with the cut edge exposed.

The piece of granite chosen for us does not have the amount of gold inflections that was represented in the sample piece so none of our accessories look good with the countertop. I could have gotten a better installation service from the day workers on the side of the road. The next problem was with Home Depot's delivery service. I think they must really have some unhappy employees in that department and they are beating up the merchandise or trying to destroy the company from the inside out (LOL).

Everything we ordered came in damaged. Our bathtub, vanity, one of the mirrors; all damaged. Every time we had to reorder something, our project was delayed. We went to pick up our re-ordered bathtub after receiving a call that the replacement was in.

When we got it home, we found it was not the bathtub; it was the damaged vanity we had taken back the week before. We finally gave up and just kept the damaged vanity. My sister is having major problems with a kitchen cabinet installation. I don't know if Lowe's is any better, but we ended up getting our bathtub from them without incident. It seems Lowe's is more for the homeowner. Even the look and feel of the store is different. Knowing what I know now, I WILL NEVER GO TO HOME DEPOT AGAIN.

ATLANTA, GEORGIA -- In November 2014, I signed a contract with Home Depot for a small bathroom and powder room remodeling and paid $25,752 in full. The job didn't start until March 2015 and has been a total disaster. The subcontractor, Romanoff Renovations, uses low-paid installers who are not licensed to do electrical or plumbing work and show up late or not at all. Five weeks into the project I still have no functioning shower, tub or toilet in my bathroom. The grout has not even been finished. The first installer hid damaged electrical cables behind the fiber rock boards (fire hazard!), did not ground switches above my vanity, and broke a brand new Jacuzzi tub I had purchased.

I had to insist on bringing in a licensed electrician to fix his mess. The plumbing was also done incorrectly at first and had to be totally redone by a licensed plumber. The second installer showed up sporadically and told me he was only paid $1900 for the job by Romanoff Renovations. There was absolutely no oversight or planning and no one from Home Depot ever contacted me during these five weeks to check on the progress of the project. The “Project Ambassador” from Romanoff also only called me once before the start of the job.

I paid a premium price thinking that a large customer-oriented corporation would execute this project professionally and provide quality work. I was sadly mistaken! Do NOT use Home Depot and/or Romanoff Renovations for bathroom renovations unless you want your home to be flooded or burned down. Their work is outright dangerous!

MIDLOTHIAN, VIRGINIA -- Here is my Home Depot - Romanoff shower replacement experience: HD insists all homeowners be present. This is simply to avoid an absent spouse from wanting out. Two, they offer discount signing bonus if signed that day. This is to avoid competition. Three, HD insists on 100% payment upfront (California max is 10%) leaving the customer with no leverage! Up to 6 feet of subfloor replacement was to be included and verified by phone call. I regret initiating installation.

The newly installed shower panels were up to an inch and a quarter apart and the caulk would flake off to the touch. Panels were poorly cut and bowed. There was wall damage. They claimed subfloor replacement was not needed but was given NO compensation whatsoever! Responses from HD and their website relentlessly trumpets how "professionally qualified and rigorously screened" their workers are.

There is a tsunami of HD poor reviews and paucity of good reviews on the internet (Angie's List, BBB, Trulia, NOT HD website) so I thought I would need someone else fix it and possible go to court. I had to pay to get the testimony of a plumber who has done this type of work and take pictures and videos. To the subcontractor's credit they offered to fix it and I genuinely appreciate that. The contract was signed 4/4/20 and final inspection was 7/19/20. The removal of a fiberglass and installation of an acrylic shower should not take 15 weeks and cost $7880 dollars, a price FAR above estimates from Home Advisor, Cost Helper, Fixr and Angie's List.

TORONTO, MISSISSIPPI -- Overseer showed up only to collect cheques. Non English speaking workers. Wrong measurements in both washroom and kitchen. Washroom 1 year later, shower arm fell off. All caulking almost gone. Ceiling paint peeling. Kitchen floor tiles have movement. Backsplash tiles not flat. Broom closet too narrow, leaving useless wall space. Closet has no shelves and unable to put any in. Many other issues but overall a costly and badly done job.

Despite many ‘phone calls, no response. I am a 76 year old person. Recently became ill, started with Reno's. Both Reno's totaled 7 weeks, but took approx. 10 months. I live alone, have diminishing sight. They know this, yet walked away from an unfinished job. This is not a ‘pity me' letter, but Home Depot has taken my money and not even given a passable job.

BOCA RATON, FLORIDA -- We had a kitchen done with mixed results. The cabinets turned out great and the installer could not have been nicer. However, the granite was very poorly done, from initial measurements on. We kept getting told something different by everyone who came. After 3 different sets of measurements, there was a final design. The first installers were very late and very hurried. There was a dispute about when and how the corbels were to be added.

After finally getting everything done, there is a rough and noticeable seam and a badly polished spot. Then the plumber who installed the sink made a connection too tight, causing a leak. Had to have our own, reliable plumber fix it. All in all, the kitchen looks very pretty if you don't look too closely at the countertops.