Home Depot Appliances Consumer Reviews - Page 6

BENNINGTON, VERMONT -- My Home Depot has some of the nicest employees one could want. However, their good intentions become worthless because of the myriad systems in place that prevent a customer from getting reasonable service on appliances once the sale is completed. Case in point: 18 months ago I purchased a top of the line LG double door stainless steel refrigerator. I also purchased, for $100.00, a three-year extended warranty which, I was assured, was held by the Home Depot Corp and not "farmed" out to some third party as in the case of automobile purchases.

15 months after the purchase date both front door gaskets were worn out and torn. I called the extended warranty company and set up an appointment for a home repair technician. He never showed. (I lost a day's pay.) When I called, he claimed that he never received a work order from the warranty people, he was going on vacation and hung up.

A second appointment then was set up with another technician however, the day after his visit, he called to say that the gasket part request was denied by the warranty company "because gaskets were not covered by the warranty" and that it was up to me to fight it out with the warranty company. Since there was no gasket exclusion clause in the warranty, finally the warranty company reversed the denial and told me they were texting an approval to the technician.

Several days later I phoned the technician only to discover that, again, no work order had been sent. It is now a month or more since I started on this journey and I'm still fighting and still have torn gaskets. In the meantime, the refrigerator is leaking air and running all the time. The workers at Home Depot are not empowered to deal with these issues so once the sale is made... you're on your own.

Bottom Line... Don't try to save a few bucks buying appliances from the big box stores. Especially not Home Depot. Certainly don't buy extended warranties from them unless you are ready to battle the system on your own. Shop a local dealer that you can go to when there is an problem (and there always is one with appliances!) and handle it face to face.

NEWPORT NEWS, VIRGINIA -- My existing dryer broke on Saturday 04/10/10. My husband and I went to Home Depot in Newport News, VA to purchase a new GE 7.0 Super Capacity Electric Dryer on the same day. We knew exactly what we wanted when we arrived at the store and the ordering process was efficient and quick (we have the matching washer). We were told that we would have the dryer delivered on 04/14/10 which I was happy about since it was only going to be a couple of days without a dryer.

I received a message on 04/12/10 from the Home Depot GE customer service department stating that my dryer was on back order and my new delivery date was 04/27/10 which is 13 days after the initial delivery date. When I called the customer service number back and inquired if they could provide me with any discounts or compensation. They said no and that they could only upgrade my model if there was an upgraded model for that appliance (which there wasn't). She proceeded to tell me that I could return to the store and pick another dryer.

I told her that I may cancel my order and that I was very frustrated that I would have to do without a dryer for 2 weeks and come out of my pocket to pay to use a laundromat. The main point that I explained to her was my biggest issue was that when we placed our order at Home Depot there was no disclosure about the item on back order. She explained to me that the appliances are housed in Maryland and there are only a certain number of each appliance at a certain time and a number of states take from the Maryland warehouse and it is first come first serve.

She also stated that the person at Home Depot who placed my order may not have known that it was on back order. I am surprised at this because it seems as though Home Depot would need to know what was in the warehouse to give consumers the option of still placing the order or not. I stated that I understood that but I would have liked to have been informed of possibly how many GE dryers were at the warehouse and that my order could be back ordered depending the availability at the time of purchase. We may have purchased another dryer or purchased it somewhere else.

It seems the system that Home Depot uses does not reflect the real time numbers at the warehouse. I am highly frustrated and still may cancel my order and purchase somewhere else. All my appliances are GE and I have made many big ticket purchases at Home Depot and am not sure if I will continue to do so because I feel like this is a major oversight by Home Depot.

HALIFAX, KANSAS -- My complaint is in regards to fraudulent representation in advertising, as well as poor customer service. I was in the market to replace a broken built-in dishwasher. On the Home Depot website (Canadian) I found a GE model listed at $298.00 which matched my stainless steel GE Fridge & Stove previously purchased from Home Depot (my first bad experience with Home Depot), however it stated "Available In Store Only". I drove to the Halifax (Lacewood Drive) location and spoke with the sales representative who informed me that this model was not in stock.

I asked if he could order it and was told it was not available but could be ordered online and it would be delivered to me. I returned home, called customer service and explained what had transpired. I supplied the customer service representative with the details (make & model #, etc...) who in turn called the store and spoke with the sales representative and then informed me that there must have been a misunderstanding, that in fact the store could order the unit. She offered to transfer me to the said representative whereby by I was disconnected. Upon calling the store back I was put on hold for 20 minutes and again disconnected.

The following day I called back, was again put on hold for 15 minutes after which the receptionist came back on line to inform me that they were too busy to take my call and that someone would call me back. The following day, having not received a callback, I called again and eventually reached a sales representative who upon being provided with the make and model of the dishwasher quoted me $498.00. When I explained that it was listed on the website for $298.00 (which he looked up and confirmed to be correct) he informed me that he would have to speak with his supervisor and call me back.

When he did call back he informed me that they would not honor that price. When I asked why it was explained to me that that price was for the item only if it was in stock. It should be noted that this is not a promo item, sale item, or limited quantity/no rain checks type item. In fairness it should be noted that in small print it does state that "Price may vary by store". I just believe that a $200 variance is excessive (seems to me to be no different than list pricing a product for a $1 and then charging $197.00 when someone wants to actually buy it). All I can say is if this practice isn'€™t illegal it should be.

SEATTLE, WASHINGTON -- On 11/27/09 saw a "Black Friday" deal for a washer. So went there to purchase it. After the purchase was made via CC was told it would be delivered on 12/5/09. Three/two days later was told item is out of stock and would get it delivered by 01/28/2010. I didn't like that, then received on another call a couple hours later that the actual delivery time will be 02/05/2010. Well being very disappointed I cancelled the order. After cancellation I was instructed to call Home Depot. After calling them and being given runarounds for about an hour just to get a verification I was instructed again to physically go to Home Depot.

When I got there there no one to help me out. I stood in the store like a dummy staring at the ceilings. At this time I am getting irritated. Finally a customer representative approaches. Explained to her of the situation, but she didn't seem to care. I told her I have confirmed the cancellation and I was instructed to come to the store so that to get my money credited back to my account.

As she read the cancellation on her computer screen, guess what she instructs me to call and confirm the cancellation. I told her I did, so she decided to pick up the phone and pretend to be calling them, and then she says "I think they are closed". At this time I'm starting to loose my cool. I told her "Listen, I am tired of your ** and runaround, and she goes "Call me tomorrow at 9 am". She gives me her direct office number. Next day I call her at 9, she puts me on hold for about an hour, and then she hangs up. Then I call again and she says she was busy then she transfers me to another person who had no clue what's going on, he ends up hanging the phone.

Being so frustrated I asked my brother to call. Well he asks her "My brother just called and he was told you guys are busy and you can't refund his money". At that moment she denied everything, and she goes "I'm sorry it wasn't me. What's cc account number". So I gave her the number and she said she will take care of it and credit the account, and instructed to me wait for three days and check the account. Well I will wait for those three days and I will update the outcome.

I have been having the worst experience with these people over the past week simply trying to have my washer delivered that I recently purchased from their online store. I went through the whole purchasing process providing my credit card information and scheduling a delivery date and was informed in an e-mail that I would be contacted the day before delivery and given a time frame. Day before... No phone call so I contact their customer support and I am informed that the order was not processed because they have been having problems with the online ordering of the particular washer that I was trying to buy.

The representative was friendly enough and offered to give me an additional 10% off the price of the washer and that the next available delivery date was 2 days later. I told her that was fine and she assured me that the order would be processed correctly this time. 2 days later here I am with no phone call so I call customer support back again to find out why I have heard nothing and after being on hold forever I am told that "We are sorry sir we have dropped the ball again. Your order was not processed. Would you like to schedule a later date for delivery?"

What??? Two days now I have had to work my job schedule around these people and my order still has not been processed. I was offered a gift certificate this time for which I do appreciate. It is the least they could do for such poor service because now my delivery is scheduled for another 3 days later. IF my order even goes through this time. I was promised that now I will receive a confirmation e-mail that my order is processed and I am still waiting for that e-mail 5 hours later.

I am just hoping these clowns don't charge my credit card multiple times as it has been showing a pending sale on my account page for the past week. Very, very poor customer service. I will never purchase online from Home Depot again.

DOUGLASSVILLE, PENNSYLVANIA -- The High Efficiency washer is an evolving educational and hopefully, continuing engineering technology. First time buyers should try to familiarize themselves with the proper use and maintenance requirements as well as the engineering and common consumer complaints. I strongly recommend securing the retailer's return/refund terms before making a purchase. Unfortunately, the front-loading, High Efficiency stench and mold problems may take a few months to incubate. I am considering the spiffy new Maytag Bravo (700) but am hesitant, absent the verbal 90-day consumer "no fault" refund guarantee in writing.

My experience with the major retail appliance professionals most recently resembled an exercise in a used car sales. I believe the top loading washer represents a potentially safer purchase due to the absence of the large rubber door gasket that readily and most visibly lends itself to permanent molding. However, I don't believe that the front-load gasket is the singular source of the infusion of nauseating odor into the clothing particularly heavy towels and dark colored synthetics.

I am still uncertain about the role of any standing or recycled "grey" water originating from either the base of the machine or from the routine wiping of accumulated soap scum from the interior surfaces? A routine, monthly cleansing cycle with the Affresh tablets now seems to be the industry standard recommendation, irrespective of brand or model. A common complaint with the Bravo seems to result from the noise generated from the vibration on wooden flooring during the spin cycle. The spin cycle rpm's are significantly greater than conventional machines which also explains the need for the automatic door lock. Home Depot recommended placement of the appliance on a cement or tile floor (w/throw rug to reduce walking)?

Proper soap quantity and regular maintenance is a paramount consideration with these machines given their limited rinsing capability. However, I believe this is the simplest answer but not necessarily the complete one. Hope This Helps.

PALO ALTO, CALIFORNIA -- I recently needed to buy a dishwasher. I tried to research things and shop around before buying. I first went to the local Home Depot in Palo Alto and found a GE DW that seemed like a good deal. It was a decent deal because it was $60 off, included a rebate for home delivery ($55) and a $50 gift card from Home depot. After shopping around for another couple days I returned to but the dishwasher. I told the salesman A different one what I wanted and he wrote it up. When presented to me, I noticed that I did not get the sale price.

I asked him about it and he acted a little surprised. I asked him directly if it was their policy NOT to give the sale price unless asked for. He avoided a direct answer and commented that had I returned, they would have given me the sale price. I noticed the delivery charge was $55 and he confirmed it was. I then inquired about the delivery rebate at which time he acted as though he had forgotten and pulled the form off a stack he had right on his desk. He then instructed me to go to the cashier to pay. I asked him, "Are you forgetting anything?" He replied no then I asked about the gift certificate and he pulled another form from another stack on his desk.

All in all, I am convinced they are instructed NOT to give these out unless asked for. I told the salesman he tried to rip me off for $115 and that he should be ashamed to work for such a deceitful company and how can he feel good about ripping hard working people off? I'm not sure, but HD's policy seems to be almost if not illegal. Certainly it is immoral.

NANUET, NEW YORK -- I went to my local Home Depot on January 29 2007. I wanted to purchase a dishwasher. The one I wanted wasn't available to be delivered until February 10. I was never notified the night before when delivery would occur. I waited until almost 3:00 PM the next day which was in their delivery window. Upon arrival the men didn't speak English and it was difficult to deal with them. When they opened the product up on the truck the whole washing machine was warped. The frame itself was cracked. Yet the delivery guys wondered if I still wanted it.

They told me to call the warehouse and try to get another washer. I went back to the Nanuet location and inquired about another model to be delivered. The associate said all the information wasn't filled out and he asked me more questions. Finally he said the warehouse must be called to cancel order and get a new one. I then asked when a new one could be delivered and he said maybe Wednesday. Since he didn't realize it was past 5:00 PM the warehouse was closed.

So to proceed I would have to come back on Monday at which time to complete the transaction and get the dishwasher would take at least a week. He said that the schedule is fool and that is the way it is. At this time I was so enraged since I had surgery on my hand and needed the dishwasher ASAP. Since they could not comply I wanted ALL my money back. However, they said only the portion dealing with credit card can be credited on next bill. The part I used a Home Depot gift card could NOT be given back in actual dollars.

I don't want to deal with this company anymore yet they continue to hold my money in gift card form. It is my money yet they want me to remain beholden to them in the future. I feel at this time I will have to contact the NY Attorney General's Office and the Better Business Bureau to complain. Maybe even a letter to the Home Depot CEO.

WATERFORD, CONNECTICUT -- 11/25/06 Tried to purchase a washer and dryer with the credit account no interest for 1 year. Salesperson was so incompetent he could not figure out how to order what we wanted or process the credit application. When the application was processed they spelled our name wrong and it was denied. Ended up ordering something we really did not want. 12/11/06 Called to change order for what we wanted. Another person who was not fully informed but able to change order to what we wanted.

12/19/06 Order arrives - not what we asked for! They explained they had to change the order to make the washer and dryer match! Never bothered to tell us. Delivery people do not know how to hook up or read the manual to do so! Machine does not work properly. Called for service. 12/26/06 Talk with "service" and they will not service our area. 12/26/06 Home Depot calls to say due to trouble LG has agreed to give us a year extension of warranty. What good is warranty if you cannot get service? 12/30/06 Still no service. Home Depot refuses to take back the machine. Agree to replace despite the fact I cannot get service in my area if it ever breaks.

1/5/07 Phone contact with LG. They say service might be available but if needed it will take them 5 days to find it! 1/9/07 Machine # 2 delivered unannounced and is brooken when brought into house. Again Home Depot refuses to give us our money back and schedules a delivery for machine #3 1-16-07. 1/16/07 Machine # 3 delivered and is also broken when brought into the house. 2 hours on the phone with LG and Home Depot and no resolution.

1/16/07 Talk with Home Depot and demand they take both machine and dryer and give us our money. FINALLY, they agree. 1/19/06 Phone contact with Home Depot about refund. Told will be processed 1/19 or 1/22. 1/24/07 Still no refund! 1/24/07 Receive message they cannot process the credit without more information because it has been too long! DUH! 1/25/07 Still no refund! Despite the fact they have had the returned product 8 days!

ST LOUIS, MISSOURI -- On 7/28/07 I purchased a dishwasher from this Home Depot location for a total cost of $723.50 which includes delivery and installation. On the scheduled delivery date I had utilized annual leave from my job to assist and escort the delivery personnel into our home. Upon their arrival, late afternoon, I was informed they could not install the dishwasher because I had a ¼ deficiency of space between the floor and bottom of kitchen counter. I was informed that the salesperson should mentioned this to me beforehand, but many times they do not.

Therefore, the next day I had chiseled our wooden kitchen floor away from this area leaving plenty of room for a rescheduled delivery. A week later, taking another day off from my job this dishwasher was delivered again. This time I advised once more they could not install the dishwasher because our home did not have a separate electric breaker designated to power only the dishwasher. Once more I informed that the salesperson should mentioned this to me beforehand, but many times they do not.

I eventually installed this dishwasher myself with no problem whatsoever. I have found this business experience to be extremely ethically flawed. This unprofessional business transaction reeks of poor training, poor communication and complete incompetence. The obvious fact that time is money; I unnecessarily lost paid annual leave due to Home Depot's negligence.