Home Depot Paint Dept

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False Advertising on Both Home Depot Shelf Tag and Website
Posted by on
Rating: 2/51
I was shopping for paint thinner today and stopped at Home Depot. I had the usual metal gallon can in my hand from the lower shelf, and noticed the plastic containers at eye level said "Safer" on them.

I'm not green and I don't care about safe, but I care about price. I noticed the shelf tag said "Safer Klean Strip Thinner GAL $9.47". Then I saw the shelf tag for the can in my hand, and it said "Klean Strip Thinner GAL $9.97".

I was seriously considering the Safer product, until I noticed "120oz" on the label. I looked at the can in my hand, and sure enough it said "128oz".

Then I looked at "quarts" of the Safer variety, and sure enough they said "30oz." The shelf tag said "QT".

So, I arrived home and visited the HD website. The Safer item is advertised in large bold letters as "1-Gal", and down in the "specifications" area it says "128 oz". But looking at the picture in the listing, well, you can look for yourself - 120 oz! Maybe Klean Strip bamboozled HD, but HD needs to get their advertising fixed. I was also in Lowes today and noticed their tags are *correct*.
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DebtorBasher on 02/22/2012:
Can I video tape you while you strip?

Some people just grab and buy...you're like me, I check out the lables, weigh the product, compare the product, count how many M&Ms are in an ounce...yeah, ya got to watch 'those' people!
Venice09 on 02/22/2012:
Sometimes I wonder if these things are done intentionally or are just a matter of poor attention to detail, or prices/sizes changing so frequently that the stores fall behind in making changes to advertisements and shelf labels.
trmn8r on 02/22/2012:
DB, I will PAY you to watch me strip, if you wear your hair down and act interested or at least amused.

Good question Venice. I was at the pet store today, and notice the Eukanuba bags I usually buy seemed lighter weight and a bit cheaper. I saw "33lbs" and realized I buy (bought) 40lb bags - they reduced the size. The shelf tag said "33lbs".

But then I looked at the smaller bags and saw they were still 20 lbs on the shelf tag and half of the bags on the shelf - the half were only 16.5 pounds!!!. Same expiration date stamped on both the 16.5 lb and 20 lb bags, same price for each.

I brought this to the *owner's* attention, and he seemed totally unconcerned. He said he would change the shelf tag when all the 20lb bags are gone. In the meantime, people may buy 16.5 lb bags thinking they are 20 lb if they read the shelf tag.
DebtorBasher on 02/22/2012:
8er, I always wear my hair down. When I was at the store last week, I was standing in line and I heard the guy behind me say,'Wow, your hair is so neat!' I turned to thank him and he was one of those old hippie type of guy with the long salt and pepper hair and ZZTop beard. LOL! I thought....Man-O-Man, I sure miss ZZ!
HomeDepot_Care on 02/23/2012:
Hi Trmn8r,

Thanks for your feedback. I would like to look into this so that we can have this corrected. Can you email me at robert_care@homedepot.com and let me know what store you visited? Sorry if this caused any inconvenience.

Thanks kindly,

HD Customer Care
Social Media Team
CowboyFan on 02/23/2012:
File a complaint with your state's Department of Weights and Measures, concerning this matter. That agency regulates the sale of items to insure the weights and measures of those products are correct. If HD is selling 120 ounces as a gallon, that would appear to violate the regulation of weights and measures.

Note: some items by usage do not conform to correct measurements, e.g. 2 X 4, being 1 3/4 by 3 1/2, by common usage. I am not sure we have reached that point with liquid measurements.

Years ago I bought molding at Home Depot and they held it up against painted lines on the wall and said they had to charge me for 8 feet, even though it was closer to 7'2." I filed a complaint with weights and measures saying the painted lines on the wall did not comply with the rules regulation measuring devices used in commerce. HD made some changes.
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Posted by on
MONROE, NEW YORK -- My son purchased Behr Premium Plus Ultra Pure White Kitchen and Bath paint. He primed his bathroom walls and proceeded to put on the paint. He had purchased the paint earlier that day. An associate took the can down from the shelf for him. The paint in the can was an aqua type color. He thought this was odd, but knew Glidden made a paint that went on pink and turned white when it dried and this was a mold and mildew resistant paint with so called nano guard and was an innovative paint, so he felt confident that things were fine. He figured Behr did the same thing with this color as Glidden did with theirs. The can had never been opened from its looks and there were no marks on it. It was first quality and from Home Depot. Well, the paint dried and it never turned white. I called Home Depot in the morning at 7 am and spoke to a manager. I told him I would be there at 4:30 or so (my son doesn't get off work until after 7 so I dealt with it)and asked him who would be there to talk to. He gave his name and the name of the manager on after him. When I went to the store, customer service called down to the manager and he told her to just give me a new can of paint. I told her I wanted to talk to him that there was more involved. He was the same man I spoke to in the morning so he was aware of the basic situation and I was surprised he wasn't going to try to make it up front. She relayed this and he said he was busy and would send another manager up. He ended up coming himself and told me he was doing inventory. I told him I had spoken to him earlier and felt a bit put off by his "customer comes last" attitude. He said he felt that my son should have known the paint would not be white when he opened it. I explained that my son entrusted Home Depot and they handed him the product. Never having used it before, how was he to know this was unusual. After all, Glidden, which Home Depot carries, does this color change when drying. The manager basically said he's going above and beyond by giving me more than the can of paint. He never apologized for the mishap or showed any concern that it was a large inconvenience. I told him my son used primer, which he now needed to use again, brushes (there were two painters), rollers for the primer and the paint, and disposable trays as well as the tape for the edges. All products were bought at Home Depot at the same time as the paint. I had the receipt with me. My son was upset at the prospect of having to repaint (I even brought in pictures to show how much he painted of the walls and ceiling) and really felt all of the materials he had gone through should be replaced as the job must be redone. Again, the manager reiterated that he was going above and beyond with what he was doing. He did not replace the primer, gave me paint, a tray and brush/roller set that he felt should do, plus a couple of liners. He again said he was going above and beyond, not I'm sorry for all of this inconvenience. So my son got one tray but had used two, one brush but had used two, two rollers but got two because there were two people. When I said that this was silly and that we depend on the product to be what it says, he said, "Oh someone probably mixed it and put it back on the shelf." Well, that may be okay by him, but it sure doesn't sit well with me. What kind of excuse is this? Now you don't know what is in what you're buying without proving it? It's a good thing pharmacies don't run by this mantra. I really felt that the customer did not matter. I was inconveniencing him and taking him away from what he was doing. Forget my discomfort at being at the front of the store having to defend my son using the paint Home Depot provided. Forget all the time lost painting as well as returning. Perhaps he will go to a smaller local paint store next time.
Resolution Update 02/13/2008:
Home Depot customer care e-mailed and said they were sorry about the incident and appreciated feedback. They were going to send a gift card.
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Principissa on 02/11/2008:
You got the can of paint, plus a tray, rollers, and liners, what more could you want? Did you want him to come paint the room for him? Be grateful they did anything at all, they could have made you buy a new can of paint and blew you off. This guy tried to do the right thing and did the right thing in my eyes. You should be thanking him for replacing the paint and all the supplies he gave you not blasting him on a public forum like this.
Flute726 on 02/11/2008:
I think that you should report this to Home Depot. The manager's attitude is really unacceptable. I've worked in retail 7 years as a cashier, and I would have NEVER said anything like this. The first rule of thumb is to not argue with what the customer is saying. How do you have any proof that it's a lie? "I'm sorry you're son went through all this trouble." would have not killed the manager. Sounds like he needs a swift kick in the ego.
hello dolly on 02/11/2008:
I agree that it would not have hurt to apologize for the inconvenience and probably would have made you feel better but.....

That being said he manages a store and unfortunately does not have hours on end to hold your hand. There is a reason why stores only have 1 store manager and many subordinate managers. They are there to "handle" situations that may arise on a daily basis. If there was something you felt he should or could do for you why beat around the bush - just flat out ask. I'm sure he can't read your mind any better than his own mother's!!! And guess what you didn't pay HD to paint you decided to do it yourself so this is when you get to fix it yourself.

By the way what "more to this" was there? Did I miss that part?
ejack053824 on 02/11/2008:
As soon as I opened the can of "white" paint and seen that it was Aqua..I would have done a test spot first before doing the entire room. Common sense should have prevailed here.
bdjor on 02/12/2008:
Let's not forget that Home Depot did make an error. Acknowledgement of this would have been classy. Doing the right thing does not mean making a customer uncomfortable in the front of the store. Saying he's going above and beyond and that I should be grateful is not what a manager should do. I did bring the receipt and asked for the materials used to be replaced. Have you ever seen the pink ceiling paint that turns white upon drying? Well, an unseasoned painter may think another company uses aqua. It's got nano performance and mold and mildew resistant technology- maybe that would lead someone to think it's "different." Sure, a spot check may have been a good choice, but someone wouldn't intentionally paint a whole room believing it was the wrong color. It was a mistake based on trusting a product from a reputable business which should have stepped up and taken their part of the responsibility and at least said they would do something to see that paints that have been mixed are marked and not put on the shelves.
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Wrong paint
Posted by on
Rating: 2/51
PORTLAND, MAINE -- I spent over $ 1,000. to redo my bath at Home Depot and then I order the color paint I wanted a light gray. I hired it all done because I am a senior citizen and needed to install a shower to walk into in place of my tub. I spent 800 on my shower and bought ply wood, a light, towel bars and equipment to install. When I found out my gray was so dark that it looks awful and I did not realize until half done. I called the store ;to complain. I have the card that shows the color I ordered and am so unhappy with this color. I was offered a refund or another gallon of paint. What good would that do me as I cannot paint and have to hire it redone. I was told to find out the cost of painting. This turned out to be 35.00 an hr. and 4 hrs of work. I will never be able to redo this bathroom as I am an old lady and wanted it done right. All I want is a gallon of paint and someone to do it.
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I love my son on 11/20/2012:
Does the color on the card match the color on top of the gallon of paint? They offered you a refund which as far as I have seen at my Home Depot isn't returnable..Paint will usually look different in your house then it does in store for a few reasons one your lighting is most likely not fluorescent and a grey is going to look different in your smaller bathroom then in a big open store..Also if you had a color already on walls and didn't prime them that effects color and the age of the walls and other paints on wall..I know they sell small sample paints you can have color added to and test a wall first before buying gallons and hating color
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Parking Lot/Paint
Posted by on
I went to the Home Depot where I do all my home improvement shopping. and when I parked and got out of my truck I noticed that there was Red paint on the ground and it was now all on my tire. I nicely told the gentleman at the door that there was fresh red paint on the ground in the parking lot. He said OK and that was that. I GOT WHAT I CAME TO BUY AND AGAIN TOLD THE LADY AT THE CUSTOMER DESK ABOUT THE PAINT. All they did was look at me like (what am I supposed to do).It is getting to the point where I will have to start going elsewhere to get my things. I have been shopping there at that store for 10 years N HAVE NEVER BEEN LOOKED AT LIKE THAT BEFORE IN MY LIFE.

I had to buy paint thinner to try to get the paint off so I won't track it onto my cement driveway. so now I have brand new tires with one with Red paint on it.

Thank you
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trmn8r on 10/04/2011:
With friction, the paint should dry/sluff off very quickly. With the heat from driving, I don't believe it would have transferred to your driveway once you arrived home.

As far as what HD could do about the situation, all I can think of is to cordon off the area if they felt it was warranted.

You may not realize it, but you can get paint on your tires from freshly painted lines. It goes away so quickly you normally would not notice it.
GenuineNerd on 10/05/2011:
Hopefully it was latex paint that spilled, which should clean up easily from your tires, truck, and driveway. Latex paint should clean up with soap and water. If it was alkyd/oil based paint that spilled, then you would need paint thinner.
oldisgood on 10/05/2011:
the parking lot probably doesn't belong to HD and that is why they didn't remove the paint
HomeDepot_Care on 10/06/2011:
Hi my name is Sheronda and I'm with Home Depot customer care. I apologize for the paint on your tires. How we can assist? Please email me at sheronda_care@homedepot.com. I'll be happy to help!

Social Media
The Home Depot
Atlanta, GA 30339
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Behr Premium Plus Paint & Primer Really Works
Posted by on
Let's face it, nobody really enjoys painting. It's a drudgery that you want to complete in the shortest amount of time with the least amount of effort. Having recently moved I wanted to convert one of the small bedrooms into a home office. The walls were painted this gag me ugly hunter green. The kind of color that looked like it would bleed through with anything that you threw at it. I'm old school figuring I'll need a primer plus 2 coats of paint. This is a lot of work. You're painting the same room 3 times. Grrr. Home Depot advertises their Behr Premium Paint & Primer for $33.00 a gallon. Consumer Reports rated it Number One. Tried a sample first of the "Indulgent Mocha PWN-70" (where do they get these names?) before I took the plunge. Seemed to work okay. Fast forward. This paint is thick & odorless with no dripping problems. Easy to work with and clean-up. The first coat covered about 85% of the nasty green with little bleed through. Dry to the touch in 2 hours, repaint after 4 hours. The second coat nailed it to perfection with a rich eggshell finish and NO bleed through. The results were fantastic, I couldn't believe how good it looked. This is high quality paint sold at a reasonable price that works as advertised. Highly Recommended.
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Alain on 11/25/2010:
Behr has a good reputation and I've heard from other folks that like it, too. Good review!
raven2010 on 11/25/2010:
This is the brand my landlord used to repaint my condo a few months ago. MUCH nicer looking than whatever the previous brand was.

I have noticed it is a lot easier to clean scuff marks, etc also
madconsumer on 11/25/2010:
behr is really a great brand of paint.

very helpful.

p.s. I enjoy painting!!!
Venice09 on 11/25/2010:
Thanks so much for posting this, ok4now. I've seen the ads for this paint and wondered if it worked. This is a great testimonial. I would definitely try this based on your review. That's a great price, too!

P.S. My father-in-law was a professional painter and really an artist at his craft. My daughter is the same way. Every time I watch her paint, I imagine her Opa looking down and smiling. :)
Anonymous on 11/25/2010:
I like hunter green, wouldn't want my walls that color though. Behr makes great paint.
sunny08 on 11/26/2010:
I recently purchased my home and wanted to do my own painting. I went to the local Home Depot and they recommnended this brand. I have been hesitate in buying it until I learned more about it. Thank you now if I could only choose my colours
ok4now on 11/27/2010:
Sunny08: Choosing the paint was the easy part. Just so you know the Behr paint & primer is $33.00 a gallon. You can get just the paint without the primer for $22.00 a gallon. Why bother to save $10.00 a gallon and have to use a primer. The really hard part is choosing the color. OMG there are so many choices and you don't want to make a mistake. They literally have hundreds of samples on small patches making it even more difficult. Narrow your choices down & get the samples to try on the area you want to paint. Generally lighter colors work better in small rooms. Again try the samples first.
THD_Daniel on 11/28/2010:
I'm Tinzley with Homedepot's Customer Care Team. Great feedback! Thanks for letting us know.

stuartflorida on 12/31/2010:
I painted my home with the primer paint. It was very easy to work with and goes on well.
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Home Depot Employee Goes Above And Beyond!
Posted by on
ROANOKE, TEXAS -- I recently decided to repaint my dining room. On three occasions, I had the opportunity to work with Ron in the paint department to select tools and paint to do the job. Ron was a joy to work with!! I wanted a specific color matched and he spent over 30 minutes doctoring the formula to match the color I wanted. Was very patient, even when the first (several) tries didn't quite match. Chatted with us and helped other customers as they came along. He also suggested several tools to make the job easier.

There are many great employees at this location, but Ron stood out in the crowd!!
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MSCANTBEWRONG on 03/18/2008:
It's refreshing to hear of a good experience with Home Depot. I'm glad things worked out for you.
bargod on 03/18/2008:
Good to hear.
Anonymous on 03/18/2008:
BRAVO Ron! BRAVO Home Depot. Thanks for posting this compliment.
sarahnkrystal on 03/18/2008:
Thank you for the compliment. I love hearing good things as well!
Ponie on 03/18/2008:
I'm only guessing the experiences encountered at Home Depot depend on the location. But most people get upset at some inconvenience and have the need to rant. Glad to see you took the time to post this compliment. Hope this gets to Ron.
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Dismal customer service
Posted by on
BRONX, NEW YORK -- On 1/18/07 I went to the paint area to purchase paint. There were two sales assistants working the area. The one assisting me was mute and unable to communicate beyond a few grunts and had difficulty understanding all of my request. When I asked the other assistant Humberto for help he responded that he was "busy cleaning up and could not assist", I then asked could he not simply answer my question wherein he responded, while "cleaning" in the exact same area that I was in, that "he could not be in two places at once". I then asked to speak with a manager and was told that I needed to go to Customer Service. At Customer Service Assistant Manager "Wendy" was paged. After waiting several minutes a person who looked like she might be employed by Home Depot passed by me. After several more minutes this person passed by me again and went to the Customer Service desk and spoke with the person who paged her. She then approached me, and without identifying herself, asked if I needed help. I responded by asking her had she not noticed me standing there when she first passed by. She stated that she had but she wanted to address the person who "said what they said to me before they left and did I still need help?" I told her yes that was why I was at Customer Service and that I would have expected her to acknowledge my presence before speaking to the attendant. She told me that she was now ready to help me. As we turned to walk toward the paint center she abruptly stopped and said "Wait I forgot something" and walked away to assist another customer waiting in Customer Service. At this point I went back to the initial person in Customer Service and stated that I wanted to see a Manager and not an Assistant Manager and was told that Wendy was the only Manager on duty. After another five minutes Wendy came back all smiles and said "I am ready to help you now". This is my third time at this particular Home Depot and each time the customer service has been dismal.
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MRM on 01/19/2007:
Shame on you, Home Depot, for dismal customer service!
Justusryan on 01/19/2007:
why do you keep going back?
Anonymous on 01/19/2007:
If you want personalized service, you got to go to a True Value, not a big box store.
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Good service
Posted by on
People at the painting department at the Home Depot in Woodland Ca were very nice and helpful, especially Charles. Thank you.
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Alain on 04/24/2010:
Give the store manager a call and tell him/her, too!
homedepot_michael on 04/26/2010:
This is Michael from Home Depot Customer Care, I appreciate you taking the time to write about your experience in our Woodland, CA store. I have passed your feedback along to the store management. Hope to see you in our stores again soon.

The Home Depot
Atlanta, GA 30339
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Customer Service
Posted by on
CUMBERLAND, GEORGIA -- Upon my visit to Home Depot #0121, your service rep. Ramon was very helpful in fulfilling my request for the paint and matching the exact color I needed. Every time I visit the store, he (Ramon) is very helpful and knowledgeable of his job and the product he is selling.
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Hugh_Jorgen on 05/21/2008:
Your location says Cumberland, GA - if by that you mean the Home Depot near Cumberland Mall in Atlanta, that's the Home Depot of Home Depots.

Their corporate HQ is right across the road and that store always has plenty of highly qualified help. It's like stepping back in time to the early days of HD.
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Paint can not sealed
Posted by on
JUPITER, FLORIDA -- On 4-05-07 I went to the Home Depot in Jupiter Florida to get some cement paint colored. The fellow in the paint dept did it and then handed the 2 paint cans back to me to put into my cart. I paid for it put the cans in my trunk of my 2005 white avalon which has a supporting net in the trunk. Both cans were in separate Home Depot bags. When I got home 5 miles away and opened the trunk I found that my trunk had 1/4 of the can of paint all over the mat and the net. I went back to Home Depot and talked to a manager about the problem. They review every paint sale on tape and guess what Rick didn't seal 1 can with the rubber mallet. They were nice about refunding my money and giving me a can of paint free. But the cost to replace the black net that is aqua from the paint is
$ 47.50 the firm that handles the claim Kathleen in Atlanta offered me 1/2 the $ 47.50 because she said that I should have checked the can. Guess what, I take the check cash it and then because not only do I have a legal background but my son is a practicing lawyer I will file a suit against Rick and Home Depot and cost me nothing and them a lot more than $ 24.00 too bad because we spent $ 26,942 at Home Depot over the past few years and now it's on to Lowes and I will blast them all over the internet. Dumb people .
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Hugh_Jorgen on 04/26/2007:
Isn't your time worth more than $24.00? Mistakes happen, just move on. No one sees your aqua cargo net anyway - it's in the trunk.
Anonymous on 04/26/2007:
One of our kids dropped a gallon of white paint on our brown carpet some time ago. I feel your pain.
Shakra on 04/26/2007:
If you cashed the check then you have no case. This means that you settled for that amount. Apparently, you two have no connection with legalities. Otherwise, you would know this.
Extended Warranty on 04/26/2007:
What Shakra said.

You can't have an issue, get restitution then decide it wasn't enough and want more.
beachman on 04/26/2007:
you have no idea what the law is about lawyers file things for next to nothing and the defendants have to hire lawyers to defend them. I always get my pound of flesh. If you mess with me you will pay dearly
rhondam718732 on 04/26/2007:
Not sure how them reviewing the paint sales proved he didn't seal one can with the hammer, but I believe it happened. The problem is that once you cash a check you have agreed this is your final restitution. Period. Unless it specifically states it's a partial payment, etc.
Hugh_Jorgen on 04/26/2007:
I have this mental picture of this poster driving slowly around Florida, left blinker constantly on, with just his knuckles visible above the steering wheel, telling everyone who will listen that his son is a lawyer and than if you mess with the beachman you will "pay dearly".
Pomona Guy on 04/26/2007:
Beachman, next time you buy paint check that the lid is sealed by turning the can upside down over the paint department's associates head. And good luck on your lawsuit. Let us know what happens.
poppapia on 04/26/2007:
They admitted their mistake, even after you had left the store, and offered you some compensation. Lawyer's that take BS cases like this are a huge problem in our legal system.
*Brenda* on 04/26/2007:
beachman, I work in a law firm so I do know a thing or two about the law. Apparently it's YOU who has no idea about the law.
Anonymous on 04/26/2007:
beachman, you sound like the type that would file a lawsuit against just about anyone. You cashed the check, which means you accepted HD's offer, just like others have said. Now, if we all pitch in and send you the remaining $24 for a new aqua cargo net, will you drop this and move on?
Anonymous on 04/26/2007:
Ever hear of a nuisance suit?
imjustasteph on 04/26/2007:
I don't blame the OP personally....I would expect my ruined items to be replaced if they were ruined by fault of the cashier....

Trust me I know about stuff being ruined by opened packaging- where we used to live, it seemed like anything you bought from the local Dollar General was either opened or leaky. I took a few items back to have them, often along with items in the same bag that had been ruined by the leak, replaced before I learned that in DG, you always check.

Guess you do the same at HD.
LennyGuy on 04/27/2007:
I always check paint cans when I buy them, even if they are premixed (not done at the store), to make sure they are sealed. I think you were more than fairly treated. You're going to get a lawyer for a $24 claim. Get real. I'm sure an attorney, even your son, is going to get real excited about suing Home Depot for $24.
Starlord on 05/09/2007:
If the failure of the associate was the only cause of the accident, I would agree, he should get the whole $47.50. However, he does have the responsibility to check the lid himself, so this sounds like a case of contributory negligence to me. Beachman needs to watch more TV court shows like Judge Joe Brown or Judge Alex. I have heard every TV judge tell people that not every thing that happens wrong requires litigation. Get real, man!! I don't think you could even prevail on Maria Lopez' Court.
beachman on 05/09/2007:
I took their money and on our next project for our development I went to lowes and Home Depot lost out on a $45,000 purchase. Don't know their profit but I will bet that it wasn't worth $ 27.00
BBast on 05/27/2007:
HD didn't lose any profit from your lost sale. they are better off because you could have gotten a splinter in your finger
beachman on 05/27/2007:
for all you people tht decide to be sheep and just take what you get here is the end result. I got 1/2 the money but after talking to toyota they replaced the damaged parts for free and the manager at Home Depot gave me all the paint I needed for free and I got the money. So take a lesson and open you mouth or just sit back and let the big guys mess with you.
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