Customer service on paint problem
BRADENTON, FLORIDA -- I tried to return defectve Baer paint to the Bradenton, Fl. store. I was told at the return desk that the new paint mixing machine had generated recent complaints. I was at the desk for 10 minutes, then forced to cart 10 (8 defective and 2 correct) gallons of paint to the paint dept. Another associate opened the paint, found the paint to be defectively mixed and called a senior associate who assured me I would be "helped." He disappeared and returned to say all supervisors were in a meeting and couldn't be disturbed, but to return the paint to Wisconsin. No apologies, NO offer of compensation and 45 total minutes of frustration. I now choose Lowe's and Ace for my remodeling needs.