Hello. I have also recently had a roof installed by the Home Depot. I got five quotes before I chose a company to do my project. I had a couple local contractors give me some real low quotes, a larger local home improvement company that gave me a real large quote and Home Depot that was somewhat in the middle. Home Depot and the Capizzi Home improvements both went though the scope of work they do and why certain aspects of the roof need different materials.
Home Depot explained they install and weather stopper roofing system that has many components that are required for them to install i.e. ventilation and rubber leak protection. Capizzi explained a similar system to me without a fancy name, but they were overpriced. I then being a smart consumer as I do consider my self one, researched this "roofing system" and found it on GAF's website **. I was happy to see it really existed and saw the value in having it protect my home.
I decided to have Home Depot install my roof the original installation was scheduled for a Friday but the day before the coordinator called to reschedule because she was concerned about the weather the following day. At first I was upset but then realized she was just looking out for my home. The next day it rained all day. We rescheduled for the following week. The day of the installation the crew showed up early to get started.
The Project manager was there in the morning although he did not stay for the whole project he assured me that I was in good hands. About an hour in to it one of the workers came to inform me that I had some rotten wood that needed replacing. I knew this was a possibility and asked if I could see. Because it was so high up on the roof he showed my pictures on his digital camera. They replaced 5 pieces of ply wood and informed me once again that it would be an additional cost.
They finished the project in one day and cleaned up to perfection. I was expecting to have to clean up a lot from what I had heard from friends after their roofs had been done. Not only did they rake my yard they used magnets to get all of the nails that ended up in my yard. All in all I was very happy with the project that was done. The project manager returned the next day to inspect my roof and collect final payment. I informed him I was very satisfied with the project.
After he collected the payment he told me that GAF the shingle manufacturer would be out in 6-8 months to do ANOTHER inspection of the installation. I realize I probably could have saved some money by going with one of the other guys but I am sure I would have not gotten the same quality roof or service.
NEW YORK -- I contracted with Home Depot At Home Services to replace the roof on my house for several reasons. First, I wanted to go with an installer who was certified by the manufacturer, thereby allowing the highest level of warranty protection. I researched the project thoroughly and worked closely with the Home Depot salesman, **, for several months before signing the contracts. Mr. ** assured me that the work would be performed by a Home Depot crew, and not a subcontractor.
Imagine my horror when I arrived home unannounced one morning to find a crew of illegal alien, day laborers installing my roof. They were under the direction of an American foreman, and took great pleasure in urinating in my bushes. The extent of this problem came to light some months later when a neighbor's child described to her parents, in detail, the characteristics of an uncircumcised penis. Several shrubs were damaged along with this poor child's innocence.
The installation was completed the next day. The end product looked exactly as one might expect, given the qualifications of the "installers." GAF Camelot shingles (their most premium product) were jammed and buckled against the dormers. At least two bundles of a different color shingle - the GAF representative was later able to name the errant color from fifty yards - were used in the roof.
Nonlinear shingle courses gave the illusion of a deep valley in the center of one roof. When shingle courses ended in wildly variable lengths, the excess was simply hacked off. It looks more like the excess material was bent back and forth until broke off, leaving a jagged edge.
Needless to say, I was very dissatisfied with the finished product. I was able to arrange a site visit with the regional GAF representative, a Home Depot representative, and the subcontractor. Yes, a subcontractor, after I had been assured that the work would be performed by Home Depot employees. The subcontractor drove up in a brand new Mercedes Benz and claimed that his "partner" had supervised the entire project.
I had never seen this person before, and he had certainly never been on my property. He described a crew that was about two generations removed from the illegals who installed my roof. Luckily, I have a pretty sophisticated video security system and was able to capture some resolute portraits.
The GAF representative was mostly unwilling to acknowledge the roofing errors, preferring to inquire as to whether the month-old roof was leaking. If it wasn't leaking, he said, the matter was one of aesthetics, a subject in which he was completely uninterested. I reminded him that the old roof (30 years old to be exact) wasn't leaking either, but I sure wouldn't pay $25,000 for it.
Home Depot is not sure who installed my roof, but they admit that there are serious problems. They have offered to have the subcontractor of record correct the errors. I have informed Home Depot that I prefer to avoid the robberies, home invasions, sex crimes, and homicides associated with the undocumented-alien workforce.
Had I wanted to expose my family to these perils, I would have a chosen a roofing company from the yellow pages, and taken my chances. Instead, I selected the most recognized name in home improvement. They sold the job to a subcontractor, who in turn sold it to a sub-subcontractor.
I would like to thank those of you who have contacted me with information. You will be happy to know that local media have expressed an interest in the case. One investigative reporter has offered to bring in experts to oversee the removal of the Home Depot roof. The entire process will be documented on tape for later broadcast. Footage from my security system will supplement the professional footage.
Images of the roofing crew will be sent to law enforcement for comparison to known fugitives. Please learn from my experience and avoid Home Depot At Home Services. They are prostituting their name and reputation at the expense of the consumer.
Less than 6 months ago we hired Home Depot to install a new roof. We paid more than we would have for a local contractor, but their warranties are good and the salesmen are good. The only problem is the salesmen don't tell the truth, and the warranty is only good if you can get in touch with someone about it. They apparently hire the lowest bidder, they leave a huge mess, and now less than 6 months later our roof leaks. The warranty covers the leaky roof, but no one will return my calls to fix it, and really should a new roof that has never even seen a winter start leaking. That speaks towards the workmanship you will get if you hire the Home Depot.
If you need a new roof, do yourself a favor and DON'T use The Home Depot. Prior to getting a new roof I had 4 persistent leaks. I had the roof replaced 3 years ago and today I have more than ten (10!) leaks all over the house. I pay over $17,000 for this roof. They give you a 5 year warranty with the roof.
I have tried numerous times to get them to fix the problems. They come out and look at it, but never do anything. The warranty is worthless. I have tried to get this resolved through the BBB, but Home Depot doesn't agree to arbitration. The BBB told me that they have many complaints about The Home Depot and most of them are not resolved due to failure of Home Depot.
We have hired a lawyer and will file a lawsuit. Don't buy from The Home Depot if you want to avoid a similar experience. With all the roofing complaints about The Home Depot: should we file a class action lawsuit? Let me know if you are interested in joining a class action suit. Best wishes.
CALIFORNIA -- I worked as a Sales Consultant for HD's 'At Home Services' division for three months and my experience is to avoid them doing your roof at all costs. First off, they're WAY overpriced and the administration response I received was less than professional. Nine times out of ten, the "final" price was much more than the one quoted. The Project Managers like to add little things that add to the cost under their “Peace of Mind” warranty.
Call me crazy, but I didn't enjoy receiving phone calls from upset customers who thought I lied to them and tried to rip them off. When I pressed management as to why the price was higher, the typical response I received was "why do you care? You received a bigger commission."
GEORGIA -- We have a small house with a very simple shingle roof. A reputable contractor who has done a good bit of work in our neighborhood gave us a quote to re-roof our house for $3,800. I told him that quote sounded high and I would like to have a quote for identical shingles, GAF Architectural, from Home Depot. The Home Depot salesman came by on April 7th and read me page after page from his sales flip charts, measured our roof and prepared a quote.
After even more sales efforts he finally gave me the price, $7,600.00 for the exact same work. When I told him that Home Depot was twice as much as the last contractor, he offered to drop the price by 10%. We were astonished at the quote and can only assume there are too many sales people to be paid commissions to have a reasonable quote.
They hire subcontractors and it is pot luck what you get. I paid top dollar for good work and they sent over a bunch of angry dirt bags and my roof is a mess. Their salesman is a top of the line SCAM ARTIST. Said they would replace any bad wood and did not. They sent over the angry foreman and I had him pull up two spots and found one rotted wood and one they had attached a piece of tin to try to hide it.
Roof Contractor said he was not supposed to replace and salesman said he was supposed to and they still never fixed the other spots. Roof is a mess. Nail after nail pushing up shingles. It was next to impossible to get a Home Depot representative over here and he just escaped as fast as possible after his duct and cover act.
CLAREMONT, NEW HAMPSHIRE -- So I am currently getting a new roof I had a few contractors come out and give me quotes. Home Depot was $1300 more. Their contractor told me I was paying for who was swinging the hammer. Hahaha. And apples to apples their roof is better. I live in NH and get giant icicles and was told they don't use snow slides because it will ruin the warranty on the shingles. My other quotes included snow slides and they could shingle under my porch. So I am getting more materials and more work from someone I know has done great work for others.
I asked why they couldn't beat his price and I got their apples to apples bit. My friend had her roof done by them and said a van of Mexicans pulled up and did her roof in a day. Hmm I am from Jersey I can buy my materials and pick up my own van of Mexicans cheaper. I don't care that they are Mexican but that shows me they are telling me I am paying for who is swinging the hammer but that would be cheap labor work to me.
After further reading reviews I am very happy to have gone with my gut and hire a professional who gave an honest price the first time. I am not going to ask the guy who is doing the better job and honest the first time to write up a quote for them to beat. I hired the hard working guy who isn't a sleazy corporation.
BENSALEM, PENNSYLVANIA -- OK, so I thought Home Depot would be a little bit higher than other estimates for a complete tear off and new roof installation on 3100 sq foot roof... I FELL OFF MY CHAIR AFTER THE 'SALESMAN' (who came to my house) showed me the cost of $16,000 for a new roof... Sure, his presentation was awesome, sure they give you 25 years warranty on labor, but really, $16,000!
Well of course he had the phone number of the bank which could finance it for me, yeah right. How about $310 monthly for SEVEN YEARS! YES, I LIE NOT, SEVEN YEARS to pay off a new roof... Come on now. I went on line and price out all of the material alone for the job, and it came to @ $4200.00. There is nooooo way labor, permits, dumpster, can add up to $11,000. Getting more estimates, wish me luck!
MASSACHUSETTS -- I contacted Home Depot while searching for roofing options. The Salesman quotes me a reasonable price, and promised that everything would be up to code, clean, and they would drill soffits for roof ventilation. He also told me that Home Depot employees would do the job. 3 days before installation, he contacted me and informed me that they would need to charge an extra 10% for an unforeseen issue in on the chimney, and it was too late to withdraw.
On the day of installation, they put their supplies and dumpster on the grass, while there was cleared space on the driveway. They also subcontracted the job. After the job, they cleaned up only major debris, leaving nails all over the place. They also destroyed some perennials and placed great weight on our Junipers, distorting their shape and giving them a yellow color. They also did not drill the soffit holes, and short circuited our attic light. After installation, when these problems were brought up, they promised to fulfill their duties. However they did not.