Preview Review

Next Review

Home Depot Roofing Consumer Reviews - Page 3

Most Popular | Newest | More Options >
More filter options:
Roofing & Gutter Installation By Home Depot Expensive And Faulty
By -

MEDFORD, MARYLAND -- When I realized my roof needed to be repaired, I had several estimates, including Home Depot. Home Depot was the most expensive but they were willing to start within a week and showed up on time to give the estimate. The estimate seemed comprehensive and detailed. The installers showed up on time and cleaned up the majority of the debris. They did leave some leftover wood and shingles hidden behind the garage. They replaced my wooden gutter with new aluminum. When I asked them about the new gutters being larger than the wood ones, they said there was no problem. To my dismay, they cut off all the rafter tails (an architectural element of my historic Craftsman home).

Several months later, after a big rainstorm, the roof leaked and a big hole appeared in my living room leaking water. To make a long story shorter, there have been repeated leaks in the same spot. The installer has returned for the 5th time, and "discovered" that some areas of the roof were not shingled. Additional leaks and disintegration of interior walls have occurred. I requested that the installer repair the plaster ceiling. After I requested him to re-plaster the ceiling the installer's solution was to put drywall tape & mud on the cracks and paint.

Now I have a network of 6 inch seams and bumps. They did not even sand the joint compound. In the meantime, the roof was not angled properly and now drains off the end of each roof down a remaining rafter tail which is now rotted. I asked for flashing to be installed to redirect the water. After the 4th request, drip edge was inserted under the shingles, which partially fixes the problem but is unsightly.

The process of making a claim is also very convoluted - first call GAF and get a claim number, they call Home Depot and you get another claim number for the problems with installation. If there is resulting damage, you get another claim number and customer service person to remedy the damage. 2 years after installation, I now have a damaged ceiling in the living room, the bedroom, new damage in the dining room, and several rotted rafter tails.

Home Depot does not feel they are liable to fix the wet wood in the attic or replace the rotted wood. My advice is Home Depot is overpriced and their installers are not professional. During one repair session, I found the installers turning over boxes and emptying donation plastic bags to use for their trash.

Replies
Watch The Workers On Your Property
By -

LOS ANGELES COUNTY, CALIFORNIA -- While I must say the new roof on my house passed city inspection and seems to be just fine, I do have a problem with the workers, who on the last day, just before leaving, decided to strip all but one of the green fruits from my mandarin orange sapling. They did not even bother to pick them properly, merely yanking the fruit off, leaving pieces of skin attached to the stem, which could have broken the fragile trunk. Thank God I had the tree staked or it would have been broken in half for sure.

I had locked the gates the night before, got up early to unlock them. At that time the fruit was on the tree...I know, because it is on my way to the gate and the stark white of the remaining skins would have caught my eye. When I brought it up, the worker's supervisor ** stated, "Did you SEE them do it?" Hello, I'm the victim, not you. The fruit was there in the morning and after the last guy left it was gone.

**, having called the workers, said they had not used the back gate even, which was not true as I had seen some of them go out, including one who was sweeping the walk just inside the gate. I was told my car in the driveway would be locked up that night for me, though around 9 P.M. I went to check and it was unlocked and the back gate left wide open.

After you take care of a little sapling tree for a year is it so wrong to be upset at having the fruit thoughtlessly stolen? The fruit wasn't even ripe! Just don't turn your back on these guys. If they'll steal when they're outside, I can't imagine what they'd do in your house!

Replies
Pleased
By -

Hello. I have also recently had a roof installed by the Home Depot. I got five quotes before I chose a company to do my project. I had a couple local contractors give me some real low quotes, a larger local home improvement company that gave me a real large quote and Home Depot that was somewhat in the middle. Home Depot and the Capizzi Home improvements both went though the scope of work they do and why certain aspects of the roof need different materials.

Home Depot explained they install and weather stopper roofing system that has many components that are required for them to install i.e. ventilation and rubber leak protection. Capizzi explained a similar system to me without a fancy name, but they were overpriced. I then being a smart consumer as I do consider my self one, researched this "roofing system" and found it on GAF's website **. I was happy to see it really existed and saw the value in having it protect my home.

I decided to have Home Depot install my roof the original installation was scheduled for a Friday but the day before the coordinator called to reschedule because she was concerned about the weather the following day. At first I was upset but then realized she was just looking out for my home. The next day it rained all day. We rescheduled for the following week. The day of the installation the crew showed up early to get started.

The Project manager was there in the morning although he did not stay for the whole project he assured me that I was in good hands. About an hour in to it one of the workers came to inform me that I had some rotten wood that needed replacing. I knew this was a possibility and asked if I could see. Because it was so high up on the roof he showed my pictures on his digital camera. They replaced 5 pieces of ply wood and informed me once again that it would be an additional cost.

They finished the project in one day and cleaned up to perfection. I was expecting to have to clean up a lot from what I had heard from friends after their roofs had been done. Not only did they rake my yard they used magnets to get all of the nails that ended up in my yard. All in all I was very happy with the project that was done. The project manager returned the next day to inspect my roof and collect final payment. I informed him I was very satisfied with the project.

After he collected the payment he told me that GAF the shingle manufacturer would be out in 6-8 months to do ANOTHER inspection of the installation. I realize I probably could have saved some money by going with one of the other guys but I am sure I would have not gotten the same quality roof or service.

Replies
Don't Hire Home Depot
By -

Less than 6 months ago we hired Home Depot to install a new roof. We paid more than we would have for a local contractor, but their warranties are good and the salesmen are good. The only problem is the salesmen don't tell the truth, and the warranty is only good if you can get in touch with someone about it. They apparently hire the lowest bidder, they leave a huge mess, and now less than 6 months later our roof leaks. The warranty covers the leaky roof, but no one will return my calls to fix it, and really should a new roof that has never even seen a winter start leaking. That speaks towards the workmanship you will get if you hire the Home Depot.

Replies
Advertisement
Home Depot - Roofing
By -

If you need a new roof, do yourself a favor and DON'T use The Home Depot. Prior to getting a new roof I had 4 persistent leaks. I had the roof replaced 3 years ago and today I have more than ten (10!) leaks all over the house. I pay over $17,000 for this roof. They give you a 5 year warranty with the roof.

I have tried numerous times to get them to fix the problems. They come out and look at it, but never do anything. The warranty is worthless. I have tried to get this resolved through the BBB, but Home Depot doesn't agree to arbitration. The BBB told me that they have many complaints about The Home Depot and most of them are not resolved due to failure of Home Depot.

We have hired a lawyer and will file a lawsuit. Don't buy from The Home Depot if you want to avoid a similar experience. With all the roofing complaints about The Home Depot: should we file a class action lawsuit? Let me know if you are interested in joining a class action suit. Best wishes.

Replies
Roofing-Beware!
By -

CALIFORNIA -- I worked as a Sales Consultant for HD's 'At Home Services' division for three months and my experience is to avoid them doing your roof at all costs. First off, they're WAY overpriced and the administration response I received was less than professional. Nine times out of ten, the "final" price was much more than the one quoted. The Project Managers like to add little things that add to the cost under their “Peace of Mind” warranty.

Call me crazy, but I didn't enjoy receiving phone calls from upset customers who thought I lied to them and tried to rip them off. When I pressed management as to why the price was higher, the typical response I received was "why do you care? You received a bigger commission."

Replies
Dishonesty
By -

MONTGOMERY COUNTY, MARYLAND -- First off, Home Depot At-Homes-Services subcontracts all of their work. Being a middle-man, they have to get their gap of the action. While working for them, I sold many roofs at twice the price a regular contractor would charge. I was paid 8% commission of the contract if I did the estimate correctly. If I was short, it would come out of my commission. If I was over, I didn't get a penny more. 4% of my commission was paid up-front and the other 4% was paid after the completion of the job. If you quit or were fired, they wouldn't pay any commissions that they owed you. To collect you had to take them to court. Great company, huh?

Replies
Horrible Gutter Installation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SPRINGFIELD, OHIO -- I signed a contract in April 2013 for my gutter installation. There were several appointments set up and they never showed up. Finally in July they showed up to do the installation. The installer went up the ladder, came right back down and said the rafter tails were rotten and more work needed done. He said I would be getting a call. 2 weeks later I still haven't heard anything.

I called and talked to the person that gave me my original estimate and he told me it would be an additional $1,500. I agreed and finally was able to sign a contract agreeing to the additional work on 8/2/2013. I had not heard anything, so on 9/10 /2013 I called to see what was going on and was told my installation would start on 9/9/2013. When I said the date already passed he said he would have to check into it. I then received a call that my gutter installation would start 9/16/2013. The installers showed up about 10:00 am, worked about 5 hours and left.

I haven't seen or heard anything from them since until I called and complained about the pile of wood they left in the yard. They came out and got the wood and my gutters are still not done. So five months and no gutters. They don't show up for appointment and don't even call to let you know they aren't coming. Also the work they did get done in those 5 hours looks awful. The supervisor has an attitude like it's not a big deal. I will never do business with them again.

Replies
Advertisement
Outrageous Roofing Quote From Home Depot
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GEORGIA -- We have a small house with a very simple shingle roof. A reputable contractor who has done a good bit of work in our neighborhood gave us a quote to re-roof our house for $3,800. I told him that quote sounded high and I would like to have a quote for identical shingles, GAF Architectural, from Home Depot. The Home Depot salesman came by on April 7th and read me page after page from his sales flip charts, measured our roof and prepared a quote.

After even more sales efforts he finally gave me the price, $7,600.00 for the exact same work. When I told him that Home Depot was twice as much as the last contractor, he offered to drop the price by 10%. We were astonished at the quote and can only assume there are too many sales people to be paid commissions to have a reasonable quote.

Replies
Top of Page | Next Page >

Home Depot Roofing Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 14 ratings and
39 reviews & complaints.
Contact Information:
Home Depot
2455 Paces Ferry Road Southeast
Atlanta, GA 30339-4024
1-800-466-3337 (ph)
678-556-7614 (fax)
www.homedepot.com
Product/Services
Compare Home Improvement Companies