Home Depot Roofing Consumer Reviews - Page 4

They hire subcontractors and it is pot luck what you get. I paid top dollar for good work and they sent over a bunch of angry dirt bags and my roof is a mess. Their salesman is a top of the line SCAM ARTIST. Said they would replace any bad wood and did not. They sent over the angry foreman and I had him pull up two spots and found one rotted wood and one they had attached a piece of tin to try to hide it.

Roof Contractor said he was not supposed to replace and salesman said he was supposed to and they still never fixed the other spots. Roof is a mess. Nail after nail pushing up shingles. It was next to impossible to get a Home Depot representative over here and he just escaped as fast as possible after his duct and cover act.

CLAREMONT, NEW HAMPSHIRE -- So I am currently getting a new roof. I had a few contractors come out and give me quotes. Home Depot was $1300 more. Their contractor told me I was paying for who was swinging the hammer. Hahaha. And apples to apples their roof is better. I live in NH and get giant icicles and was told they don't use snow slides because it will ruin the warranty on the shingles. My other quotes included snow slides and they could shingle under my porch. So I am getting more materials and more work from someone I know has done great work for others.

I asked why they couldn't beat his price and I got their apples to apples bit. My friend had her roof done by them and said a van of Mexicans pulled up and did her roof in a day. Hmm I am from Jersey. I can buy my materials and pick up my own van of Mexicans cheaper. I don't care that they are Mexican but that shows me they are telling me I am paying for who is swinging the hammer but that would be cheap labor work to me.

After further reading reviews, I am very happy to have gone with my gut and hire a professional who gave an honest price the first time. I am not going to ask the guy who is doing the better job and honest the first time to write up a quote for them to beat. I hired the hardworking guy who isn't a sleazy corporation.

BENSALEM, PENNSYLVANIA -- OK, so I thought Home Depot would be a little bit higher than other estimates for a complete tear off and new roof installation on 3100 sq foot roof... I FELL OFF MY CHAIR AFTER THE 'SALESMAN' (who came to my house) showed me the cost of $16,000 for a new roof... Sure, his presentation was awesome, sure they give you 25 years warranty on labor, but really, $16,000!

Well of course he had the phone number of the bank which could finance it for me, yeah right. How about $310 monthly for SEVEN YEARS! YES, I LIE NOT, SEVEN YEARS to pay off a new roof... Come on now. I went on line and price out all of the material alone for the job, and it came to @ $4200.00. There is nooooo way labor, permits, dumpster, can add up to $11,000. Getting more estimates, wish me luck!

MASSACHUSETTS -- I contacted Home Depot while searching for roofing options. The Salesman quotes me a reasonable price, and promised that everything would be up to code, clean, and they would drill soffits for roof ventilation. He also told me that Home Depot employees would do the job. 3 days before installation, he contacted me and informed me that they would need to charge an extra 10% for an unforeseen issue in on the chimney, and it was too late to withdraw.

On the day of installation, they put their supplies and dumpster on the grass, while there was cleared space on the driveway. They also subcontracted the job. After the job, they cleaned up only major debris, leaving nails all over the place. They also destroyed some perennials and placed great weight on our Junipers, distorting their shape and giving them a yellow color. They also did not drill the soffit holes, and short circuited our attic light. After installation, when these problems were brought up, they promised to fulfill their duties. However they did not.

EDISON, NEW JERSEY -- I needed a new roof for a little cape cod and a garage so I decided to get a few estimates and boy am I glad I did. The first four estimates ranged from $3600 to $5000. Now it was time for Home Depot. When the polite and courteous representative told me the price after examining the job I told him he must have made a mistake. He said there was no mistake- the roof was over $11,000. I had the job done for $4500 using a family business with a good reputation and good references and a fifty year history. Do some research before you get a roof done, folks. I hope I saved somebody money by relating this story. I have nothing against Home Depot. Just don't get a roof there!

LEESBURG -- I needed a new roof on my home and put the job out for bids.... Home Depot sent a SALESMAN who measured from the ground-- would only give a verbal estimate while spouting HD's great attributes and bashing Lowe's hiring of "subs". HD does NOT hire subs he assured me. Well... I went with Lowe's, they had a local roofer (sub) come to the home for the estimate. He actually climbed the roof and I was presented with a complete itemized estimate from my local store. I checked out the local guy-- fine, no complaints. AND the job was perfect and cheaper than HD. PLUS they have a much better financing option. Go with Lowe's.

LARCHMONT, NEW YORK -- I interviewed four roofing companies, large and small. Home Depot gave a professional presentation, offered a mid price point, and boasted of their great warranty. In a nutshell, the flashing was an ugly mess and I had to make a series of telephone calls to get it fixed. The fourth time they fixed it under the direction of my contractor and it was acceptable.

Worse, however, is that less than a year after having the roof installed, it became obvious that something was wrong. The shingles were put down over rotted plywood. The GAF rating however was very good! I spoke to the salesman and a couple men in charge of the roofing division and figured out that they have "customer runaround treatment" down pat. It is very upsetting. I will pay yet more money to have it professionally remedied and then will copy consumer bureaus. Stay away from their roofing department!

NORTH BAY -- We hired Home Depot in August of 2006 to do a $35000 job which included 18 new windows, 3 new doors, 5 skylights, a new roof, soffit, eaves, flashing etc. It was a disaster right from the start. We were promised several things and were told that a new contract was being drawn up to include extras but after a couple of months with still no new contract in hand that employee quit and it was our word against theirs. We had leaking, $40000 insurance claim due to water damage, ice build up in the winter around the doors due to holes in the bottom of the door frames, mold and mildew due to leaks and many more problems.

We were promised a turnkey operation with a site supervisor at the house everyday, this was never received. In fact, we had to print off the installation manual for the skylights because the roofer didn't know how to put them in! Two years later we are still battling with Home Depot to come and repair the rest of the unfinished work and have now hired a lawyer. Many other little things happened during the job but too much to write about. Overall, we are 100% dissatisfied with everything and will never have anything to do with them again.

WALL, NEW JERSEY -- Home Depot wanted $13000 to do my roof and gave me a BS sales pitch. Got about 12 other prices of $3500 to $6800 with same work and shingles. I thought they were a good company but now I see the light. After seeing all the other bad news posted I will not buy a screw from them.

I have called Home Depot eleven times regarding a roof installation they did for me - I have had no one come out to deal with the repairs. Stay away from them.