Home Depot Consumer Reviews - Page 6

Top executives at Home Depot don't seem to understand the concept of customer service. Home Depot seems to have the worst customer service of any major company. From what I read, this problem goes all the way to the CEO, Bob Nardelli.

If you have a problem with Home Depot, I suggest you contact the administrative assistants ("admins") of all Home Depot top officers. You probably can't get hold of Robert Nardelli's administrative assistant. If you have trouble with Home Depot's operator robot, just say "Operator," and you will be transferred to a live Home Depot switchboard operator. Then ask to speak to the administrative assistant of a top officer.

Home Depot Inc. (HD)
2455 Paces Ferry Rd.
Atlanta, Georgia 30339-4024
Tel: (770) 433-8211
Fax: (770) 384-2337

Have you ever heard the story about the old guy who brings into Home Depot for return a broom so old that it's worn down to the quick. Or the guy who brings in an old pair of tires and Home Depot doesn't even sell tires but they both still get their money back or an exchange. Well both these stories of course are urban myths. Here's a real Home Depot return story: My wife has been after me to refinish the hardwood floors in her office for some time now. This coming Tuesday my wife and I are having a hundred plus people from the local Chamber of Commerce visit our business. Being a typical guy I leave it to the last minute.

It's Super Bowl Sunday and our church men's group is throwing a big party. I decide to redo her floors and skip the party. There will be other Super Bowls and not so many opportunities like this to please my wife. So I rent a floor sander and buy the finish. I remember the last time that I sanded and how I coughed for months afterwards. A friend of mine bought me a vacuum from HOME DEPOT (using my card) and recommended that I use it next time I sand. So I'm all ready to miss the Super Bowl and ready to do these floors. Mask on, Sander Ready, Vacuum fails to fire up. Wait a minute I just got this less than 3 months ago from HOME DEPOT.

This vacuum should last a lifetime not 3 months. What am I going to do. It's quarter to six. 15 minutes before the game starts and 15 minutes before the DEPOT closes. I ask my electrician who happens to walk by as I'm thinking this and I quiz him on the HOME DEPOT return policy if I haven't got a receipt. Frank says "Oh there's one line for the people with receipts and one for those without but there should be no problem whatsoever. I quickly figure that Frank should know since he spends thousands of dollars at HOME DEPOT each year. So I take his advice and speed down to HOME DEPOT.

On the way I consider detouring to the Super Bowl party and a night of fellowship but I keep my course. I fly into HD at about ten to six and rush right up to the return lady. I explain my situation clearly. I have no receipt. It was purchased at HD 3 months ago. "It is obviously a brand you sell, it looks new. I'm on a sanding job and have rented the sanders which need to be returned first thing in the morning, I would like an exchange. I don't want to have to breathe dust all night and screw up my lungs. Please can you help me?" She says "NO! I have to have a receipt for an exchange. But I can have it repaired."

"Well I'll leave it here for repair but in the meantime I'll get my receipt and come back for an exchange." "Well no you need a receipt for repair. " Oh the story changed now. Now I need a receipt for a repair too. I could see this going nowhere and stubborn me I resolve to never shop at HOME DEPOT again and tell her to throw it in the garbage. Meanwhile I decide that I will make one last purchase before I abandon HOME DEPOT for life and head to flooring to pick up a floor finish applicator. I ask a very helpful HOME DEPOT associate to direct me to the flooring area.

I'm now thinking seriously about the 300 hundred dollar vacuum that I've abandoned at the return counter. They don't know my name and will probably follow my orders with glee. I ask the polite associate what the return policy is on store purchases without a receipt and he explains that you have to fill out a form and you can get a store credit or exchange. Oh! well that's not what the return lady told me! I grab an applicator and head to the checkout scanning for someone who looks like he's carrying the most stress-the Manager.

I arrive at the checkout and another very pleasant HOME DEPOT associate takes my credit card, scans my applicator and hands me a receipt. I quiz her on the same subject just to be sure that what I heard from the flooring associate was true. I ask this nice woman what the policy was for returns without a receipt and she says the same thing. You fill out a form and you receive a store credit. I go into detail with her regarding my situation with a power tool my vacuum and she is extraordinarily amazed that I was not accommodated. She gave me a bewildered look and explained that this was very unusual.

I figured what the heck, I'll eat my pride and revisit the return lady to see if perhaps I wasn't making myself clear. Maybe just maybe she thought I wanted cash back and was trying to scam her. I did walk into the store with the vacuum in a shopping cart. The vacuum was nicely parked to the side and the return lady was standing with another associate who looked to be possibly a supervisor. I once again pleaded my case and explained that all I wanted was an exchange and that this vacuum should have lasted much longer than 3 months. Once again I was rebuffed and told that even with a receipt I was only going to get a repair.

So much for bringing in my old broom. By now I'm at my limit and the store has announced that it was closing. Everybody I'm sure wanted to get home to try to catch the kick-off. I ask to see the manager to voice my complaint that his staff of associates are not educated in HOME DEPOTS inflexible store policy regarding returns without a receipt.

I could have been ready to invest in thousands of dollars in power tools and would have not worried about my receipts because of two kind store associates both indicated that receipts were not necessary for returns. By the way I had spent nearly $5000.00 at Home Depot in the last six months and considered myself a good loyal customer. The St. Catharines HOME DEPOT store manager Keith ** arrived and I explained (this was my fifth time) my situation. He pretty much word for word gave me the same story that his return lady did regarding no receipts. I asked why does he have associates out on the floor and at the cash out telling customers otherwise.

His retort was that the return department were better versed in the store policies. I said that he should get the entire staff together right here and right now to explain the store policy because there could be other unwitting shoppers buying products with the same advice as we speak. I then got a laugh out of him when I said that the HOME DEPOT'S reputation was built on the story about the guy who returned the old worn out broom. He nodded in agreement but stuck to his story on the policy. I plead with him explaining that I will fax over the receipt from my book keepers tomorrow (if I can find it) but that I am on the job now.

And I don't want to screw up my lungs with dust. Still no way-no how. I'm thinking to myself what a great opportunity to part with store policy and create a great make good story that will be heard for years to come by the thousands of people that I interact with through my business. I gave this store every chance to make good for a lousy quality vacuum but they blew it.

I had a great customer service experience at the Keg 15 years ago and I bet I've told the story 200 times on how they made good on an error. You only get one chance with me. I walked out displeased with the way this was handled and left the vacuum behind for dead. The manager shouted to me wondering if I wanted to take my vacuum with me and I replied "KEEP IT. YOU JUST LOST A GOOD CUSTOMER!!!"

EDEN PRAIRIE, MINNESOTA -- I am writing to document the dangerous and frustrating experience I had with Home Depot / A-ABC Appliance & Heating / Total Comfort following the installation of a new furnace and air conditioning system in June of 2013. While the installation appeared satisfactory at the time of installation, it wasn't until Oct 20th that I discovered a gas leak left by the installers which caused me to take a more in depth look at the service I received from Home Depot / A-ABC / Total Comfort.

On Oct 21 a service technician arrived from Home Depot / A-ABC / Total Comfort to repair the gas leak. The technician found and documented that the leak was caused by a damaged fitting that had been used by the installer. Gas leak testing by the installer could have easily uncovered the mistake. Apparently there was no gas leak testing. While the problem has been corrected, gas had been escaping into my home for 20 weeks. I requested that Home Depot / A-ABC / Total Comfort refund my installation costs and re-inspect my furnace and air conditioning for any additional mistakes.

Home Depot / A-ABC / Total Comfort refused any adjustment to the installation cost but did agree to re-inspect the furnace/AC. The re-inspection appointment was then cancelled because of a conflict with the technician's schedule. I then scheduled an appointment with another HVAC company for re-inspection. **, my salesman, did reassure me that there would be no charge for replacing the damaged fitting and stopping the gas leak. That work, he reassured me, would be covered under my warranty.

While the gas leak was the most serious and dangerous error made by Home Depot / A-ABC / Total Comfort, there were several other mistakes made that caused significant frustration and hours of follow-up time to correct. Those errors were as follows. The $200 rebate from Rheem (the furnace manufacturer) was temporarily lost in the mail because Home Depot / A-ABC…/ Total Comfort had given Rheem the wrong address (wrong zip code). Follow up work by the mailman and post office did result in the rebate check being delivered.

A $300 rebate from Center Point Energy and a $450 rebate from Xcel Energy also listed an incorrect house address on the application form but were eventually delivered to my home. A fourth rebate ($100 also from Xcel Energy) had the incorrect address on the application and never did arrive at my home. According to Mr. ** this was the fault of Xcel Energy because they “lost” the rebate application. Once this rebate was resubmitted I did receive the $100 approximately 3 months after furnace installation.

While reviewing the rebate paperwork I did notice that my address and zip code, while incorrectly written on every rebate application, was correctly written on the A-ABC / Total Comfort invoice and Home Depot invoice. When going through the furnace installation documentation in October, I found a letter from Home Depot / A-ABC / Total Comfort explaining that the customer, not the contractor, was responsible for arranging final code inspection for the furnace/ AC installation.

While discussing the inspection process with the city, I discovered that the appropriate permits were never pulled for my job by Home Depot / A-ABC / Total Comfort. Apparently an electrical permit was pulled but a mechanical permit was not pulled. When I mentioned this to Mr. ** he looked into the issue and told me that it was the city's error. In an unlikely coincidence, the city told the contractor that a mechanical permit was not required for installing a furnace and the contractor apparently agreed and (at least temporarily) saved the $186 permit fee.

In conclusion, I must say that had I been a less observant customer, I would be living with a gas leak approximately 18 inches away from the furnace flame, I would not have received $300 in rebates, I would not have had my furnace installation inspected by the city and the appropriate permits would never have been pulled.

My hope is that this information will lead to a review of the technical, financial and administrative competence of Home Depot /A-ABC Appliance & Heating / Total Comfort and that it will serve as a wake up call to as many current and future Home Depot / A-ABC Appliance &Heating / Total Comfort customer's as I can inform.

CORTLANDT MANOR, NEW YORK -- In May I signed a contract with Home Depot for new siding. The sales agent, Greg, promised that the installation would be done by the end of June. In July Home Depot informed me that my product would be delivered soon. On July 29th a contractor team was dropped off in a white van. No one had any badges and there was no manager on site. They started to destroy my wood shutters. I tried to tell them I was keeping them in both English and Spanish. I got no reply. One of the guys cut himself and threw bloody tissues and bandages all over my driveway. I did not notice this until they had left.

My two-year-old son and dog picked up the bandages. My two-year-old son had blood on his hands. The men also piled my shutters and other debris on top of my newly planted rose bushes (that I had purchased from Home Depot). The second day different men came and one went and peed in my neighbor's yard near his five-year-old daughter's window. My neighbor called me and I went outside and yelled at the guy. The men continued to dispose of my shutters even after my installation manager "Doug" told them not to. Doug called them off the job but they still stayed until I called ** four times.

Then a new team showed up the next day. These were professional people that cleaned up after themselves and did not pee on my neighbor's property. However, they ran out of material and more material had to be ordered. Doug told me that the job would be complete in between 3 and 5 days. The contractors told me ten days. So I thought about 10 days would be about right. On day 11 I begin to call Doug to ask him what the holdup is and he does not take my calls. I had a tree scheduled to be taken down and the debris left on my lawn (damaging my lawn) was in the way of the removal.

The company I was getting the tree removed by is on my street and told me that they could not take the tree down with that debris there. The debris sat there from July 29th to August 11th. It killed the grass that I bought from Home Depot and planted there because it is hard to grow grass on my lawn. Now I have to do that again. Doug finally agreed to have the debris removed and actually ended up doing it himself. However, it has now been more than ten day or even 14 days. I keep calling Doug to see what the problem is but he avoids my phone calls, hangs up when he knows it's me, forces me to call from different numbers, and generally ignores the situation.

Home Depot then gives me the number of Terry, another installation manager. Terry is great with customer service and calling people back but the only answer he can give me is "I have to ask Doug" or "I don't schedule Doug's teams." This becomes very annoying as he has no answers for me. Again I call the 1-800 number for help and they try to call Doug and get no response. I call the 1-800 number five times and get nowhere. In the meantime water started coming into a window that water had never came in before, staining my wall and damaging my floor. (I have been told by Terry that an insurance claim would have to be opened up by Doug who does not take my phone calls.)

The men come over to work 19 days later but don't have enough material to finish the job. They do stop the leak that was caused by an open J Channel and incomplete siding around the window (according to the contractor on site). I am then told they have to order white siding to wrap the porch. I then call Home Depot stores in the area and ask them if they have this in stock. Every store has this item in stock. I am not confused because I was told by Doug and Terry that this has to be ordered. When I told that to Terry he did admit the item was in stock.

I call the 1-800 number again for help and this time the agent laughs at me for being so upset and tells me to calm down. I hang up with her and call the 1-800 number back to report the agent. The manager is very nice and tells me she will get me in contact with John **. She also promises to call me back and follow up with me. She does not follow up with me and I am unsure if she ever got a hold of this John **. It is August 22nd and my job is still incomplete but my credit card was charged the entire price of the job on August 4th. I am promised the men will come back and finish on Friday but am always promised they will be here on Friday every week.

I believe that this is because it's the end of the week and I can't start complaining again until Monday. I would never hire Home Depot to do anything again. They promised the job would be done by the end of June. It's the end of August and the job is still not done. I am having Lowe's install my gutters even though the nearest one is across the Tappan Zee Bridge. I am very disappointed by Home Depot.

MADISON, ALABAMA -- 1. THD employer fraudulent activity after appointment (hiring) and during retention employment practices. I applied for the advertised Head Cashier job offered on their website and at indeed.com. I was offered the Head Cashier position for employment with THD. I accepted the Head Cashier position with THD. After completing the majority of the planned computerized training (about 42 hrs over 2 wk period included about an hour training on register), I started working on the register with real customers. I was scheduled, worked, and compensated in a "Cashier" position at THD for a period spanning over five (5) weeks. I was never scheduled, worked, or compensated in a "Head Cashier" position. Conclusion - This is fraud (misrepresentation) action and unfair employment practice. The "Cashier" job position is different and separate from a "Head Cashier" job position. The Head Cashier position is a supervisory position involves more responsibility etc and therefore more pay.

2. THD employer intentionally and repeatedly performs unfair employment practices by ordering/allowing employees to perform the duties and responsibilities of other job classes on a regular basis. During my employment as a "Cashier", I was told by my supervisor (Head Cashier) to relieve another employee in her position so that person could go on break. The position the other employee was performing at the time was the position "Customer Greeter". I performed this position for 15 minutes or so. Conclusion - This practice is so prevalent (almost every employee in the store, new and old, was involved in "jumping departments/job positions" that it is difficult to distinguish who is actually assigned to which department and in what capacity.

3. THD employer intentionally and repeatedly performs unfair employment practices by ordering/allowing employees to perform the duties and responsibilities of other job classes on a regular basis. During my employment as a "Cashier", I was scheduled and worked as a "Pro Cashier" on certain days and for certain hours and told to relieve a fellow employee performing the "Pro Cashier" job. The "Pro Cashier" job position is separate and different from a "Cashier" or "Head Cashier" position. The "Pro Cashier" requires someone with more experience and knowledge to service "Pro Customers" who spend more monies because they are professionals. Conclusion - This practice of "jumping job positions" by substituting another employee hired in a different job position is prevalent that Cashiers who have worked for THD for years do not realize it is an "unfair employment practice" to switch job positions on an employee by ordering/allowing an employee to "jump job positions" whether it is for breaks, lunches or "as scheduled".

4. Each job position is assigned certain job duties. Each job has a certain capacity where knowledge is required prior to employment to meet certain employer expectations and then acquire knowledge (training) during employment to remain employable. Each job has a certain degree of responsibility which may involve supervisory or management skills and knowledge. Each job is assigned a pay scale based on the assigned duties, knowledge, experience, skills, responsibilities, and may include supervisory or management compensation. Every company is required to define every job position within their organization. When an employee is hired in one position but ordered to perform the duties of another position, in other words, "jumping job positions" this is an unfair employment practice. The employee is not classified to perform the duties of the other position. The employee may not have the necessary job skills, experience or knowledge needed by the other position. The employee is not fairly compensated for their labor in other position. The action of "jumping job positions" is a violation of the Fair Labor Standards Act. It is unfair to the employee because the employee work performance is not properly recorded and the employee work record is not properly cited for performance of work of a higher capacity nor is the employee properly compensated for work performed requiring a higher degree of knowledge, skills or experience. All "Sales Associate" job positions (all jobs performed by employees in other departments or on the floor other than "Cashier" or "Head Cashier" positions) are paid higher than "Cashier" job and most likely more than "Head Cashier".

5. These "jumping job positions" skews the actual payroll expense for every department within the Store causing a "watered payroll effect" (payroll is one of the biggest expenses to any retailer) and therefore it is fraud (misrepresentation) of expenses (financial data and reports) to intentionally mislead and obtain employee and management BONUSES, employee purchased STOCKS, individual purchased STOCKS, and STOCK GAINS or DIVIDENDS.

6. The "watered payroll effect" is an INTENTIONAL MISREPRESENTATION of financial information that is relied upon to make financial decisions and therefore is a SECURITIES VIOLATION and every employee, supervisor, manager who participates in the "watered payroll effect" is committing and partaking in SECURITIES FRAUD.

7. THD employer intentionally and knowingly participates in unfair employment practice in training its employees. I was observed on three separate occasions and written up by a Head Cashier for not offering customers the THD credit card (offer each customer to open a THD credit card account). I was never trained in offering THD credit card. At the time of each observation and writeup, I was never advised by any of the Head Cashiers who are required to train cashiers. It was later I was presented the three writeups. My defense was I was never trained nor have any knowledge I was supposed to offer customers THD credit card. How can I offer something I have no knowledge about nor was I ever trained about. Conclusion - It is an unfair employment practice to train only certain employees while other employees are left in the dark. Fair employment practices covers recruitment, hiring, retention, training, termination, compensation and benefits.
   It is just blatantly obvious you are bullying, threatening, and retaliating against me by writing me up 3 times and not training me.

KINGMAN -- On 3/17/13, I returned some plants to the Kingman, AZ Home Depot store. The refund was issued as FOUR OLD “STORE CREDIT” cards (no pin). At the time of the issuance, I was not aware there was more than one type of “store credit” card. I attempted to make a purchase online using the “store credit” cards and a manufacturer's coupon. I attempted FIFTEEN times and continually got the same error message “there is something wrong with this order”.

I finally called customer service and spoke with David who also had the same problem. He even called the store and the store told him they are the ones who told David that I had been issued the OLD TYPE of “store credit” cards and I would need to return to the store and get a new type card. I returned to the store on 3/18/13 and a customer service representative exchanged the FOUR old “store credit” cards and combined them into ONE NEW “store credit” card with a pin number. The CS representative then proceeded to place my order (**), then she said she had to call another number to get my manufacturer's coupon applied.

She was left holding for 20 minutes and became extremely busy answering the phones, helping other customers and cashiers who needed her assistance. All of this happened AFTER I was at the counter. She then told me it would be another 45 minutes of her holding (I heard her tell the person at the 800# that I could wait no longer and she hung up)… Then the CS representative told me I could come back when they were not so busy or I could call myself from home.

I opted to call from home because I am disabled and was sitting in a riding cart because someone had permanently removed the lower counters & chairs in the store, no longer making the customer service counter handicap accessible! At approximately 5:30 pm, I called the number to get the discount applied. I advised the online representative that I needed to get the manufacturer's coupon applied to my order and my address was missing the N/S/E/W direction. She wound up cancelling my original order and trying to redo the order with the correct information.

Jeanette also called the store to see if they could help her, the store said they could not. When my order was cancelled, it deducted the amount of the purchase from my “store credit” and the transaction could not be processed. I got off the phone with Jeanette at 7 PM yet I had received an email stating no funds were charged to my form of payment. Jeanette tried again to place the order but it could not be done as the funds had not yet been returned to my “store credit” card. I was told by the online representative the funds should be back on the card on 3/21/13.

I checked on 3/21/13, the funds were returned and I called and placed my order (Conf # **) again, finally without a hitch. I have spent three days and six hours on the phone trying to place this order. I have been offered a $20 e-certificate and a $10 store certificate from Coral (via Jeanette's conversation with her on the phone) but have not yet received or picked up either. I feel The Home Depot has some serious issues to address.

Stop issuing the OLD “store credit” cards without pin numbers. Help customers COMPLETELY through a transaction and not take one another customer until you are done with one. Credit back immediately to “store credit” cards once a purchase is cancelled. More help is needed in store when Customer Service counter gets overloaded. Return a portion of the Customer Service counter in the store to be handicap accessible. You have parking, riding carts, and bathrooms that are handicap accessible, why not a customer service counter?
I would like to have a response to this letter... specifically to the five concerns.

On 3/22/13, I received the following email, "I am emailing you in regards to the experience that you had in the Home Depot store.I am terribly sorry for this inconvenience. I have reached out to the management team of the Kingman Home Depot store and they will contact you in 24-48 hours to further assist with this matter. I will follow up with you no later than March 28 to confirm that you have been assisted by the store. Your Home Depot Reference number is **. Again, please accept our apologies for the inconvenience this has caused."

On 3/23/13, I received a phone call from the Kingman Home Depot store apologizing for the things that happened in the store and advising me the OLD "store credit" cards have been removed. Staff has been advised to call for more CS people to help when it gets too busy and the CS counter is in the process of being revamped to be handicap accessible. I was also offered a "discount" at my next in store purchase.

PORTLAND, OREGON -- A few key points of back story:

I dated a guy I worked with (Henceforth known as Gary, not his real name.)who is a serial emotional abuser, and has caused multiple situations at work... I broke up with Gary.

I filed a complaint with HD about his horrible and disrespectful behavior towards me and other people at work, and informed them about his compulsive lying and how I was worried that he would file a report with false allegations against me.

Gary went nuts, tried to HIT ME WITH HIS CAR. Luckily, I dodged well enough to not get hit. I called the police, police tell me there is nothing they can do because a) I didn't call 911 when it happened and B) he didn't actually hit me, despite his tries.

I told work about the incident with the car, and said I did not feel comfortable working in the same building with him where I have nothing to protect myself with. Work has since done everything they can to push me out, conducting a witch hunt against me, (writing me up for every little thing, but not punishing others for the same minor transgressions, etc.),

Had a meeting with the District HR, who told me that Gary did file a complaint against me (which was filled with false allegations), and when I asked when it was filed, they said it was filed 2 days before mine, which was not possible because he was on vacation and out of the store. It turns out they held on to my complaint for 2 days, and sent his complaint in before mine. The HR woman was very accusatory in her tone, and kept blaming me for the situation. Then the HR woman told me "(Direct quote) It sounds like I was on the bad end of a bad break up, and it looks like I'm trying to get retribution through the store, and I need to leave it up to the higher power that (NOT IF) I believe in." I was floored.
I told a few friends of mine about the incident with the cars, and the HR meeting, mostly to get their perspective on whether or not I was overreacting and what I should do, and how displease I was with the process. Someone apparently overheard and complained about my attitude towards Home Depot and Gary.

Then, today, I got a final write up (one step away from being fired) because I wasn't showing Gary respect. By telling someone the truth about what happened to me, I wasn't showing Gary respect. They also included that me expressing my displeasure with the Home Depot is not being respectful either. I responded with "RESPECT??? RESPECT??? HE TRIED TO HIT ME WITH HIS CAR. I AM NOT MAKING THIS UP" and the idiot manager responded with "Well, if I did something bad, I wouldn't appreciate people at work talking about it either".

I have always been the best in my department at what I do, and in fact despite being massively understaffed, I get most of the work done ahead of time. I have been there 6.5 years, and I have a history of being truthful and reliable, whereas Gary has a history of constantly being late, rude and lying to and about people at work. They are actively protecting him, and I think that is disgusting.

We ordered a Maytag front load washer performance series. We ordered it online and patiently waited 2 weeks for delivery. It arrived as scheduled and the guys installed it. When he tried to test run it, it was dead. He told me to call my local Home Depot and let them know, which I did. Now you would think that I was pissed at the washer not working, but I wasn't. In fact, I treated it like it was just another day in paradise. I didn't get pissed until I called my local HD and told the man the problem. In the most condescending tone he could manage, told me that it wasn't his problem, that it was mine and Maytag's problem.

I told him to quit talking to me like a ** 3 year old and that I wanted to talk to someone that cares. He didn't even have the common courtesy to put me on hold before I could hear him berate me to his co-workers. I then hung up the phone and called the HD 800 number and talked to a customer service rep, and told her the story. She called Maytag and set up a repair appointment in two days.

The repair man showed up on time and said that the circuit board was bad and maybe the motor as well. He tried to order the board from his supplier but they showed out of stock, so he ordered it from the factory. He rescheduled the repair for the following Friday (8 days later) and left. Now the delivery men took away our old but working washer and left us a brand new washer that was broke.

We waited patiently for Friday to come. On Thursday the repair company called to confirm the repair scheduled for Friday. Our hopes were high. On Friday the repair company called to tell us that the part was not in. I asked when would it be in and she said she did not know. I told her I wanted an answer by the end of that day. I did not get it. Monday I called Maytag and asked them what the deal was? They told me that the part was back ordered until March 2011! Four months away!

I told them of my displeasure, and asked them why someone could not have called and told me sooner. She had no answer, and agreed to get me another washer. It would take three more weeks. I asked them since it was going to be replaced anyway, why was I getting the runaround? She told me that Home Depot should have replaced it immediately, but that they did not want to pay for the shipping of the new washer or picking up of the broken one. Maytag even reimbursed us for some of our cost we have spent at the laundromat. At least I hope they will, as we are still waiting on the washer and the money.

Now I understand that crap happens, and that it will usually will happens to me. It is also a fact that these foreign made POS that Americans are forced to buy will never last like the good old USA made appliances of the past, but for goodness sake don't they test these things before they send them from China or Mexico.

The bottom line, I am disappointed that the washer didn't work. I am also aggravated that we have had to drag our laundry to the mat for the past two weeks and for at least three more. My real complaint is with Home Depot's customer service or should I say the lack thereof. The fact is Home Depot took my money and sold me a defective washer, and then did nothing to correct the problem. They did not offer to replace it or to refund my money so I could purchase another. We have been without a washer as well as hundreds of dollars, and all I got from HD was, "Oh Well!"

Home Depot does not care about its customers. Period! Don't take my word for it. Check out this site as well as others, and YouTube. I thought I was an informed customer. For weeks I researched different washers. I read all the reviews, but I didn't research the store. I never thought to. You need to. And for heaven'€™s sake stay away from Home Depot! Ps. I tried to post a review of the washer three times on HD site. I followed the rules to the letter, and all three times it was rejected. It seems that Home Depot won't even play by their own rules. Imagine that.

MISSOULA, MONTANTA -- Dear wonderful Home Depot: To whom it may concern. I would like to share my concern with your customer service at the Home Depot in the Missoula city. I am a General contractor from California and work with your customer service as well as the store manager on issues at my home store in San Luis Obispo, Atascadero and as well in Santa Maria. I have to tell you I have never meet such an individual as the store manager you have in Missoula, Orrion French who flat out lies to your face and tells you he will do anything to please you. His actions and the lies he tells you provide the proof he is not customer service oriented.

I am telling you this information first so you will understand what I have been dealing with for the last three weeks. I am in the town of Anaconda working on a one and only master bathroom for my aunt, with my dad, and his two other brothers. This required installing new drain lines, new copper lines, new flooring new framing, new insulation, new bathroom fan, new cast iron Kholer bath tub and new Swanstone surround. All of these materials were purchased at Home Depot with no hesitation.

Now the fun starts. The tub was ordered along with the Swanstone tub surround on 9th of August 2010 with your sales associate Greg ** at your Missoula Home Depot. We asked for a time frame for delivery Greg at that moment said let me call and ask, he call your distributor on the phone who stated that 5-7 days it would arrive as its destination. The Swanstone tub surround would arrive 2 weeks later. OK Greg asked so it may arrive by Friday but possibly by Monday, but definitely would arrive on Monday. The distributor on the phone said, "Yes, that is correct."

The order was placed and the time frame seemed to be working with the timing on the bathroom work. Greg did not post on the order under notes who he talked, when the time or the date when he talked with them, big mistake. Friday came and went, Monday, Tuesday then on Wednesday 18th of August 2010 at 1:35pm we called Home Depot and asked where was our tub that was supposed to be delivered. They, first Phill who was working in the department and later Orrion French asked for the order number to check on the order and to talk and ask the distributor about the order.

Now I would assume that they would pull up the invoice and read the entire invoice especially the notes at the bottom that stated ship the tub as soon as possible. It was in stock when we ordered and was still in stock when Phill and Orrion French called and inquired. We were told by your store manager Orrion French that the tub was placed on hold waiting for the delivery of the tub surround and that they are going to ship just the tub it and it will take two weeks to reach us now.

Now I have dry wall installers asking if they can start work, and I have no cast iron tub to install to finish drywall down to continue with the progress of the bathroom. I was told by Phill and by Orrion French that there is no way that Home Depot can get the tub any quicker than two weeks. I asked and inquired no you can overnight, expedite or express ship anything you want. Please help me out and get it expedited so I can continue my project.

Again your representatives told me there are no way they can get it any quicker than two weeks. On Thursday, mad about the situation that the project is in, since in two weeks my vacation / work helping my aunt would be over my dad and I drove 120 miles, 1:45 mins to get to Missoula to confront your representatives who were pushing me off. Orrion French and Phill of course are unreachable at the moment so at 8:15 am we start the scenario over with a new representative Tanya **. Who after a little bit of time actually has a good head on her shoulders and is very will to help customers in the store.

Big help. She tells us let's call the vendor and find out what is going on. So she calls and finds out that they did send it out regular shipment. No express or no send this out rush. Nice Phill and Orrion French you did me a big favor. She asked if the tub could be returned and shipped faster, the distributor stated that it was just put on the truck and the truck had not left but was still being loaded. She was also informed we could overnight ship it, rush or expedite ship it to the store in Missoula and was amazed that Phill or Orrion French did not offer this to us.

For the next 4hrs, yes my dad and I stayed there in the Missoula Home Depot to get this tub. It was that important. We worked asked questions, inquired and waited for responses from the distributor and from Tanya **, the Home Depot representative on the availability of the tub getting shipped faster. So from 8:15 am until 12:15pm my dad and I worked with Tanya to get this tub. Orrion French realized that Tanya was helping us with our order, 9:30am in the store, that he messed up and told us, "Oh good, Tanya is helping you, she will do right by you and get your tub quickly. No worries"€.

What in the world does Orrion French do in Home Depot besides hide out and just walk around? Placed and expressed overnight order with your vendor made possible through Tanya and Jill in your ordering and express shipping department. No at 12:15 pm the order was in, it was approved and agreed by Home Depot that the distributor would pick up a large portion of the cost to ship the tub since they made the mistake and did not read the paperwork to send the tub.

Home Depot would pick up a small portion of the cost to ship the tub. No, the really fun part - 15 minutes later (after we did some banking) while going for some lunch thinking that the tub issue was resolved and that we received a call from Orrion French the store manager that he personally canceled the order and that the tub would arrive 5-7 days from today.

I told him, "You have to be kidding. Do you understand how much work we did to get the tub by Friday?" He told me, "You will just have to wait. That is the best we can do, but we could refund you money and give you +10% and you could go order from Lowe'€™s." Let me understand this correctly, first you mess up my order, don'€™t help me when you are at fault then you are paying me to go to your competitors€™ because your unable to fulfill an order, interesting. I really wonder how often Orrion French does this because he was sure quick to offer this.

On that note I am still waiting for my tub that should have arrived 5-7 days and thinking that Orrion French needs to be fired from Home Depot and that Tanya needs to be promoted. I mean all Orrion French did is tell us lies in the store and on the phone. The following pictures show the work order and the order number (note also the notes at the bottom of page) and a picture of the bathroom minus the glorious tub.

At this point I wish to show my concern with others visiting your store. First I will have to give them this letter and they can read the following instructions.

1. Ask the person you are dealing with how long they have been in the department. In Missoula they move people around to cover the different departments. I personally watched ten individuals from other departments work in the kitchen area taking orders and answering questions.

2. Ask the person you are dealing with how long they have been working in the department, more so how long have they been training. A lot of Home Depot employees get a shotgun introduction to work in the department they are working in. In other words the guy your ordering from May only have 4 hrs. experience training in their department.

3. Ask about their name and department number. There may be several Phill's in the store and remember that may not be his regular department he works in.

4. Ask if he or she is going on vacation or what days and hours he or she works. You want to reach them since you have spent hours placing and deciding on your fixtures and their color scheme.

5. Find out if Orrion French is the store manager or works there or worse you're in the Missula Home Depot. If he does run for the hills, your order is going to get messed up and he will stump any progress in you getting your fixtures on time. Go to Lowe'€™s, learn from my recent mistake.

P.S. Maybe others can bypass Home Depot and go directly to Lowe's and eliminate the headaches that I am having. Maybe even order from their home town building supply shops, which I should be looking in to once I get back home.

CALIFORNIA -- We ordered a free standing range and a microwave to go on top from home Depot... On the day of the delivery July 10, 2010. On the day of the delivery the delivery people came, introduced themselves, and started to get to work removing the old appliances. They decided to remove the door and in the process scratched it. At this point being thrilled to get my new appliances I thought OK, no big deal accidents happen, I guess I can tough up the scratches. Then I went out to the garage to pick something from my car while they were working.

On my way back I looked at the appliance (Gas Stove) that was to be installed and noticed a big dent on the side. On closer inspection I realized that there were scratches on it as well. At this point I asked the delivery people, hold on what's this and at what point where you going to tell me about the damage? No answer. I guess they were just going to install it without telling me. At this point they recommended I talk to your customer service, which we did and tried to explain the situation to them over the phone.

We kept on being transferred from one person to another. Not getting anywhere after being on the phone for a good half an hour if not more my wife asked them about what's going on and what is so complicated about getting a new appliance when you pay for it. No answer. I must mention at this point, that there were no apologies or concern for our situation, if anything my wife had to experience rude attitude from the other line. At this point my wife was literally in tears since her parents were coming in from out of state to see our new place and now with the possibility that we will not have any appliances to even cook for them while they are here.

At this point I had enough and looking at my wife and hearing the lack of concern or even an apology from your end decided to cancel the entire order. I guess Home Depot is too big a business to actually care about the customers of look if their services are satisfactory. They seem to have no consideration or appreciation for your client's time and seem to be totally self-absorbed.

They give you a window of six hours within which they will deliver so basically having the customer waste their entire day waiting for a defective and sub-standard appliance, and then have the nerve to suggest that it is standard practice and that the client should be more considerate. Obviously after exhausting ourselves trying to resolve this inconvenience with your customer service (have serious questions about even calling them that) and not getting any straight honest answer or help from them, you guys left us with no option but to cancel that order.

To sum up my experience with Home Depot, this is my conclusion; wasted my time, had my credit run for no reason, bought nothing and now have to waste more time come talking to their credit card people to cancel my card; not to mention the aggravation.