2000 N M-63, BENTON HARBOR, MICHIGAN -- On the Whirlpool Website, they promise this to consumers: Our Vision - Every Home, Every where with Pride, Passion and Performance. Our vision reinforces that every home is our domain, every customer and customer activity our opportunity. This vision fuels the passion that we have for our customers, pushing us to provide innovative solutions to uniquely meet their needs.
Pride... in our work and each other. Passion... for creating unmatched customer loyalty for our brands. Performance... that excites and rewards global investors with superior returns. We bring this vision to life through the power of our unique global Enterprise and our outstanding people... working together... everywhere.
They continue to say: Our Mission - Everyone, Passionately Creating Loyal Customers for Life. Our mission defines our focus and what we do differently to create value. We are a company of people captivated with creating loyal customers. From every job, across every contact, we will build unmatched customer loyalty one customer at a time.
Our Values - Our values are constant and define the way that all Whirlpool Corporation employees are expected to behave and conduct business everywhere in the world. Respect: We must trust one another as individuals and value the capabilities and contributions of each person. Integrity: We must conduct all aspects of business honorably ever mindful of the longtime Whirlpool Corporation belief that there is no right way to do a wrong thing. Diversity and Inclusion: We must maintain the broad diversity of Whirlpool people and ideas. Diversity honors differences, while inclusion allows everyone to contribute. Together, we create value.
Teamwork: We must recognize that pride results in working together to unleash everyone's potential, achieving exceptional results. Spirit of Winning: We must promote a Whirlpool culture that enables individuals and teams to reach and take pride in extraordinary results and further inspire the "Spirit of Winning" in all of us.
Whirlpool Corporation is committed to building products that consumers around the world can depend on to meet their daily needs. This commitment to quality begins in the concept stages and continues throughout the lifetime of the appliance. The result of these efforts is a sustainable and competitive advantage for the company.
Those are simply just words: this is my experience with them so far. They will not let me speak to the CEO because I am sure he would like to know how customers feel about their products that are so highly touted as the best there is. I also have complaints about the highly priced stainless steel product used on both our stove and dishwasher, I believe the stainless steel is substandard low grade.
Yet as consumers we paid a lot of money for this feature. And are sold in the retail stores on this very premise that the extra $$ is worth it because it is such great quality. Complaints on the web (hundreds) say differently. Most feel that they are fraudulent quality SS claims.
Explanation of complaint: Our KitchenAid dishwasher purchased 5/26/07 for just under $500 has a few defective items. One is the wheel & transport assembly (part number 8268645) just simply broke. There are 4 of these on the dishwasher, they let the lower dish-basket roll in and out of the dishwasher. I am very concerned that the others will breakdown as well. KitchenAid claims that our machine is old and basically 'that's too bad'. The other problem is actually the gasket inside the door.
But we read about numerous folks with the same gasket problems get their gaskets fixed (at a cost) and now they can't close their doors or the doors pop open. My husband and I use the dishwasher maybe once a week. There are only two of us and we just wait to fill up the dishwasher before we wash dishes. So even though the unit is just over 3 years old, we don't use it that often. KitchenAid has a mission statement that says they are committed to building products that consumers around the world can DEPEND on to meet their DAILY needs.
The phone call I had today basically said 'tough' your warranty is expired. Even though I clearly stated that since the product is NOT used daily that the 'wear and tear' should be rather minimal. The part may have 'worn' out or broke within warranty if we had the need to run it daily.
My premise is that their whole image, mission statement, vision surrounds these words: Our vision reinforces that every home is our domain, every customer and customer activity our opportunity. This vision fuels the passion that we have for our customers, pushing us to provide innovative solutions to uniquely meet their needs. Our unique needs are that we do not use the machine daily yet the parts broke, maybe there is something with the quality of the part?
Integrity: We must conduct all aspects of business honorably ever mindful of the longtime Whirlpool Corporation belief that there is no right way to do a wrong thing. Whirlpool Corporation is committed to building products that consumers around the world can depend on to meet their daily needs. This commitment to quality begins in the concept stages and continues throughout the lifetime of the appliance. The result of these efforts is a sustainable and competitive advantage for the company.
The ring of promise circling the Whirlpool Corporation logo denotes the company's commitment to quality. I don't see it. It appears that they are resting on the laurels of the old KitchenAids from years ago. As far as I am concerned, they show no good faith to work with customers once they get the money for their products. I continue to see hundreds of complaints about substandard customer service. As a consumer I expect a company to be HONEST about their mission statements and promises in providing quality products. Their marketing image is that they have a solid product that would last years.
Here are their words: Whirlpool Corporation is committed to building products that consumers around the world can depend on to meet their daily needs. This commitment to quality begins in the concept stages and continues throughout the lifetime of the appliance. The result of these efforts is a sustainable and competitive advantage for the company.
Globally, Whirlpool Corporation manufactures products using principles of lean manufacturing and operational excellence to ensure continuous improvement of processes and to produce products that meet the company's high-quality standards. At Whirlpool, there is a constant focus on seeking out new and unique ways to improve the function, performance and sustainability of our products.
I am saying that as a consumer, since I do NOT use the product every day that maybe the parts are substandard and should be replaced for free. They suffer from a complete failure to acknowledge, let alone take responsibility for a poor quality product. We spent well over $3000 for the stove and dishwasher with the quality expectation based on their marketing image. But as a consumer who was told 'tough, the warranty is over no matter how much you may or may not have used it' tough, just plain tough! I am very afraid of what will happen to the stove now that it too is out of warranty.
I say buyer beware. Just like many corporations out there in these economically troubled times, it's all about the BOTTOM LINE - Profit and Shareholders and bonuses and salaries to the rich who get richer by taking advantage and lying about their products. Who cares they say because someone else will buy the items even if I boycott them for life! No one cares about Middle America, they only care about themselves and money... quality and customer service skills have left the building. All they have on their mission statement and vision are words.. lies to the consumer.
BENSON HARBOR, MICHIGAN -- I have owned two Maytag "MDB" model dishwashers within the last three years and both failed to operate, within and after the warranty period expired. The first Maytag dishwasher I bought in 2007 for over $ 500 (not a small amount of money to me - it's 50% of my net bi-weekly salary). Six months or so into the warranty period, the machine's control panel stopped working. I called the company and found out it had been recalled because it was constructed so poorly that rinse agent could leak into the wiring of the control panel and cause a fire.
Maytag replaced my dishwasher with another "MDB" model which has the same control panel problem as the first dishwasher, and in addition has a defective heating element assembly which also causes a fire inside the dishwasher. I discovered accidentally (Maytag did not notify customers directly) that this model is subject to recall, so I called about it. I was told I could get a $ 150 to $ 250 rebate off the cost of a new (more expensive) Maytag dishwasher, or a free repair. I opted for the free repair, because I certainly am not going to buy another Maytag/Whirlpool appliance.
First, Maytag told me they could not replace the control panel because it went bad (three days) after the warranty expired. When the technician came out to repair the heating element assembly, he informed me that even though the warranty had expired, if I was "nice to the company" when I called, they would replace the control panel at no charge, though they would not cover his labor charges ($ 416.00).
I called the company and the service/recall representative told me that Maytag does not reimburse for a failed control panel after the warranty expires. When I told them what the service technician had told me, and that I was prepared to file a class action lawsuit over this issue ( I am an attorney), Maytag offered to cover 50% of the cost of the replacement parts. Now I have found out from this website that on June 3, 2010, Maytag announced a voluntary recall of 1.7 MILLION dishwashers "amid concerns that a wiring problem in the appliances could spark kitchen fires."
This is a totally fraudulent way to conduct a business. First they sold me a defectively constructed product for over $ 500. Then when that product failed to operate due to wiring problems, they recalled it and replaced it with an equally defective product. When the replacement product failed for the exact same problem, they refused to repair it at no cost to the consumer, claiming the problem was outside the warranty period. Finally, They lied about not covering defective products after expiration of the warranty.
I will never, ever buy anything by Whirlpool, Maytag or any of their other subsidiary companies (Amana, Jenn-Air, Magic Chef, Performa, Admiral and Crosley). Whirpool has basically bought out the appliance market and now has a virtual monopoly on refrigerators, dishwashers, clothes washers and dryers, etc. And who approved the merger that turned Whirlpool into a monopoly? You can thank The George W. Bush administration, back in 2006.
Now, the plants that manufactures the parts for Whirlpool Group appliances are all offshore, although the company takes great pains to inform you that the appliances are "assembled" in the US. They have not only outsourced our jobs, they left quality behind along the way. Whirlpool/Maytag used to stand for affordable, quality products that lasted at least 10 years. Now they stand for expensive, mediocre products that don't last even 3 years. Last year, before I learned about the merger between Whirlpool and Maytag, I bought a Whirlpool "frost-free" refrigerator/freezer from Lowe's. Guess what? It ain't frost free. Good thing I purchased an extended warranty.
SEATTLE, WASHINGTON -- I recently had to write this letter and have received no response. The CEO of Whirlpool is really out of the loop. Don't you just hate it when a company's web site states “Our Mission Everyone... Passionately Creating Loyal Customers for Life” and then by example proves the passion has faded and they just don't care? Don't you just hate it when you buy a “durable good” and it doesn't work as claimed? And more so when it then stops working altogether?
Don't you just hate it when you call to get assistance and you get a very lengthy, falsely cheerful automated message? And the message instructs you to punch in your phone number, etc. then forces you to listen to a lengthy menu of options, the last of which applies? Don't you just hate it – and start to worry – when the first two of the many messages and directions are about recalls of the company's faulty products?
Don't you just hate it when the message you must endure while waiting to speak to a person suggests that “for your convenience” you can go online and solve your problems by yourself and maybe allow the company to reduce customer service headcount? Don't you just hate it when you buy a product in good faith, expecting it to work, sometimes called being the “customer,” and are then treated as a nuisance or the enemy?
Don't you just hate it when you get a customer service representative who says she is “fully empowered” to help but can't? Don't you just hate it when you are told service can be provided, but only weeks in the future and only if you are willing to wait half a day for the nine-to-five service person to arrive, and you don't have half a day to wait around? (Whatever happened to the cadres of “lonely Maytag servicemen?”)
Don't you just hate it when the “customer service supervisor” offers to help out and then suggests you call the repair service yourself (i.e. do his job for him?) to try to get an acceptable time frame for a repair call? Don't you just hate the fact that the word “service” in customer service seems to have no meaning in your company?
If you haven't had such an experience, I suggest you (under an assumed name) buy a Maytag MDB-9 dishwasher. Then call your own customer service number and try to get satisfaction. The people I spoke with were ultimately polite and equally ineffectual. About as reliable as the product. I believe they are not personally to blame, as they were just looking at the computer screen and responding as they were trained. The innovation your PR department hails apparently does not apply to customer relationships.
My satisfaction level with the Maytag/Whirlpool product is ZERO. The few times I did get to run the dishwasher (approximately two to three times a week over a couple of months) I found it did not do a very good job of cleaning dishes. Then it just stopped working completely. I find additional points from your web site most interesting. My response: Huh? If the service company ever gets here when I can be available, I hope they can repair it and get it to work as claimed in your literature. If they can't get it to work as well as other makers' dishwashers, what recourse do I have? I eagerly await your reply.
I purchased a new Kitchen Aid dishwasher @ $800.00. Purchased at Sheelys in Ohio. At the time of purchase Sheelys said they service their products. After needing service they came out 4 x's then said they were doing me a favor servicing my dw and passed the buck to Whirlpool. I live about 15 mi from Sheelys. I have purchased 1 slide in range, one defective convection oven, Jenn air owned by Maytag I believe owned by Whirlpool) a lamp, chandelier, 2 leather couches, 2 leather ottomans, one oversize leather love seat. 2 beds. 4 dishwashers, 2 freezers, and washer/dryer and kitchen table/chairs, rocking chair and ottoman. Totaling in the thousands from them.
I had a new Whirlpool dishwasher installed because the old one was leaking and after a few service calls could not be fixed. I purchased a good one with a stainless steel tub. It initially leaked. Strangely that stopped on its own. It was purchased in May. I was hardly around all summer conditioning and working 7 horses and some showing. In August the basket broke. I called for parts. Whirlpool sent the wrong parts to the wrong person at the wrong address. I tracked them down and saw that they expected me to put the wheel housings together myself. I called again and a technician came out verified that correct parts were needed and ordered them.
Each time they came out and I said the DW wasn't working they all gave me a prepared speech about how the phosphorus ban on soaps is the whole problem. I told the 2nd repairman that the arm wasn't moving the dishes weren't being cleaned and I noticed it stopped during the cycle. He ran a short cycle and declared nothing wrong. #3 came out and I begged him to call the company and see if they have any known issues.
They did... the machine stops during the cycle. He ordered the part, the control panel and another repair visit, another day and the machine wasn't even getting the top rack wet. And it was still not running complete cycles. Sheelys gave up on me and said they could no longer service me because I am out of their area. And passed the buck to Whirlpool. Whirlpool sent a repairman who said indeed the sprayer was not even getting the top dish rack wet and the control board wasn't working. So he ordered a 2nd control board and a new pump/motor.
At this point everything has been replaced at least once. The control board twice. Repairman #6 comes in today installs the pump and control board and leaves. I load the dishwasher leave and come back to find my floor flooded because its leaking again. Sheelys spoke to Whirlpool's Kent, who said last time if this wasn't resolved they would take care of the issue. And after 3 major repairs replace it. Today Scott at Whirlpool refused to honor that and very shortly, asked if I would be home next Wednesday between the hours of 8-5 for service call #7.
He was very robotlike stating have I helped you today? Which was irrelevant because he hadn't helped me with anything and just committed me to another full day service call. Which just shows they are insincere and unconcerned. They build an inferior product, refuse to stand behind it, bury you in service calls. Who can take 7 days off in less than 2 mos for dishwasher repairs. BTW today I had to take my Whirlpool washing machine apart and fix the F2 error because of a design flaw. They didn't include a drain screen so it clogs on a regular basis if you forget change in your pocket etc, today I pulled a bra support wire out of it.
How can you plan for that. Lg makes a nice one with a screen. If you need a place to store clean dishes after you wash them yourself, this is the product for you. Keep in mind the basket does break and you will have to replace it. If you expect to purchase a DW that will clean/sanitize your dishes and not leak all over your floor look elsewhere. Just Google Whirlpool and review or ripoff and you will see I am in good company. I wish I had before purchasing.
Finished doing a new kitchen last month. 2 Whirlpool Gold refrigerators, which need to have the doors flip (open in other direction). The accompanying instructions are for a different very different door handle. Call the company to have them tell me if it isn't in the book they can't help. After a lot of screaming and yelling back and forth - on hold forever, etc. Their customer service department could never come forth with how to "flip the door". No supervisor for escalation. No technical department to help. Just "if its not in the book there is nothing we can do for you". Mind you Whirlpool "Gold" is supposed to be their top of the line" product.
It should also be noted that 2 Whirlpool dishwashers also purchased. Within 6 weeks the stainless fronts of both dishwashers had hundreds of small rust spots on them. Nothing would take them off. After a lot of back and forth Whirlpool sends stainless cleaner. It doesn't work either. Look on the internet to find LOTS of people have the same problem. They inform that their warranty is for 30 days (!!!!!!!) - I am out of luck - and nothing they can do for me. Are you kidding me... major appliances with a 30 day warranty?
Their solution for a 6 week old machine is I CAN BUY new dishwasher fronts but they won't guarantee they won't do the same thing. How can they get away with this? I intend on telling everyone who will listen what bad experiences I've had with KitchenAid Whirlpool. Their customer service is in the dark ages. The CS reps are nasty, know nothing about the products. I can read from the instruction booklet too! All they seem to be able to do is read you word for word from the instruction booklets. It is maddening that this company, Whirlpool-KitchenAid gets away with making inferior product, not stand behind it, and be nasty in the process.
They offer no help with DEFECTIVE BRAND NEW PRODUCT, nor any help in setting up product when their instruction booklet does not address the issue. How can they change for example the door handle, and not change the booklet to reflect a changed product. But hey - that can happen. But for their customer service department not be able to help NOR WILLING TO GET YOU THE ANSWER is appalling. Six MAJOR appliances from Whirlpool, and FOUR HAVE MAJOR ISSUES/PROBLEMS IN THE FIRST 45 DAYS, AND WHIRLPOOL REFUSES TO HELP. NICE!
CAPE CORAL, FLORIDA -- Less than 2 years ago my fiancee and I went out to by all new appliances for our home which we had just bought. We decided to go with all Whirlpool products since we had been told by multiple salesman that they made good products and we had both had Whirlpool in our homes as kids. It was the worst decision we could have made. Now before I write my review I know I should have purchased warranties for some if not all the products but as I mentioned we just bought our house and money was tight, that's why we went with what we thought to be top of the line products.
13 months from the date of purchase the Dishwasher seals went bad and needed to be replaced and 1 other minor thing which we paid for out of pocket around $150. 19 months from the date of purchase the washing machine completely went bad, the motor had burned up and it was a total loss. We paid about $650 for the washer and had to pay $700 for a new one. Just today still 19 months from the date of purchase we found out that our fridge has a bad defrost control and total to fix (after they get the part) would be $400 and it was recommended that we replace the thermostat which I did not get a price for.
I called Whirlpool and explained to them our situation and told them that everything in our home was Whirlpool (except the washing machine we just replaced) and less than 2 years old and would they be able to help such a good customer with part of the repair, I was not even looking to have them pay for everything, just help us out and I was told by multiple people that there is nothing they could do but "THANKS FOR BEING A GOOD CUSTOMER"... Whirlpool does not care about their customers AT ALL.
So if you are thinking about buying any of their products you need to get ready to be screwed. If they don't want to help someone that spent the money we spent they will never help out someone who just buys 1 or 2 items. It is so sad to think that a company that had such a good name and still does to some people is treating their customers this way. I can't tell anyone what to buy but just let them know of my experience with Whirlpool. STAY AWAY.
We bought our Whirlpool dishwasher in June and paid $500 for it. We chose not to do the extended warranty and are really glad we didn't. Two months later the buttons on the front of the machine won't click on. We have an A&E technician come in and take a look at it. He wiggled some wires inside the door and basically said, "it's probably this piece wasn't tight enough". “See how it works and get back in touch with us if you have more problems”. That same day, I tried to do a load and the buttons wouldn't work. I called A&E and they said they would send someone out.
The guy came a week later, took a look at it, played with the buttons a little and decided to order a panel for the machine. He let me know the part would come to the house and he would come in and fix it. We set up an appointment for the next Saturday. By Friday, we still didn't have a part so I called A&E and they said it was on back order. They said they would put a rush on the order.
We rescheduled for this week. I called this morning as we still hadn't received the part and was told that they really couldn't give me a delivery time on the part as it was on backorder. They gave me the part number and Whirlpools phone number. I called them and they said they just received the order and would try to expedite the part. At this point they are saying it won't be in until the end of September.
The technicians have been very helpful and willing to do what they could but their hands are tied when the main company is sitting on their butt and not ordering the parts. I would think that with a company like A&E who touts customer service would take the time to keep in touch with their customers and make them feel that they are important. I have initiated all the contact with the exception of them sending me an automatic message that "they will be there tomorrow between the hours of 8 and 5"; even though they don't even know if the part has arrived. DUH!!! Well, I don't know if I'm going to have to eat the $500 or not.
NEW YORK, NEW YORK -- Our 4 1/2 year old Kenmore dishwasher is apparently manufactured by Whirlpool, serial number FR3305103, Model 665.17483300, Type No. 577-0. Last night, acrid-smelling smoke started coming from the front door, and now the dishwasher does not work. This first link is for an official recall of dishwashers similar to this one, but with a plastic body (ours has a metal body and a stainless steel front): Original; see modified release: Whirlpool Corporation Recall of Dishwashers. This link is for Whirlpool's official recall: **.
Apparently, even though our dishwasher's serial and part numbers fall within the range given on both pages, it is not covered in the recall, perhaps because it has a metal body. ** The defect with our dishwasher seems exactly like the one described in the recall. We are going to attempt to have Whirlpool repair or replace ours for free, since this is not a natural malfunction due to the age of the appliance or for any other reason.
UPDATE: We just had a Whirlpool affiliated technician come over (this Kenmore is really just a Whirlpool with the Sears brand name). The service call was $118, non-refundable. Our dishwasher originally cost us $1,048.10, including all taxes, and delivery. I know, that's expensive, but we thought we were getting the best, something that would last for a while, maybe ca. 10 years. We bought this on 9/11/04, it lasted four years, four months. Little did we know...
The technician's tally for replacing the parts comes out to ca. $400. After calling Sears, they said that they could either offer Service Parts up to $100 OR Service labor up to $150, One or the other, but not both. Obviously, this is not cost efficient. I am attaching a picture of the burned out inside of the electronics panel on the front door of the dishwasher. Notice the charred insides. What have we learned from this?
As the technician recommended, ALWAYS purchase the largest warranty, and then when it's about to expire, purchase an extension. Once your warranty expires, you have absolutely no recourse whatsoever, even if your place burns down. Both Whirlpool's and Sears's service is abysmal, and they don't back their own products, even when there is a life-threatening malfunction.
Whirlpool products are cheaply-made, and according to the Whirlpool affiliated technician, they are getting worse. (She admitted that she's so dismayed by the quality of modern dishwashers that she doesn't even own one, she washes by hand.) It's a crapshoot purchasing what you think will be a top-of-the-line, excellent appliance. As they say, they just don't make them like they used to. Finally, if there are others out there who purchased the same dishwasher and had the same problem, PLEASE post here. If enough people have this problem, there will inevitable be a recall of this batch of serial numbers in this model.
DENVILLE, NEW JERSEY -- I purchased a Whirlpool dishwasher (have always stayed with this brand for past reliability) in Aug. of 2005. Model #DUl050XTPQ. It's called the Quiet Partner I. It never cleaned quite right from the start. But just within the one year warranty the bearings on the motor seized and it had to be replaced. The repairman told me food can get into the motor to create the situation. He suggested all food had to be washed off first. How can a machine be designed so the dirty water and any debris go through the motor!!
The top rack dishes never seemed to be clean or rinsed off. The door of the dishwasher always seemed to not have been washed down. Then two months ago the light panel gave me problems. All the lights were on and blinking and it would not run. Tried the cancel button. Did nothing. Found some info on Appliance Samurai website about the lights blinking in a series of six. That's what mine was doing. Followed his directions and the thing actually started working. Making noise, that is. The top rack does nothing.
I kept shutting it down and checking, the arms were in different positions, but nothing on the top rack was getting wet. One guest helping to load the machine forgot to rinse off a plastic bowl that had nacho chips in it and all the powder and grease were still on it after the wash. I always use the so called pots and pans cycle. I will not repair it. It's not worth it, but looking at new machines, they're all owned by Whirlpool.
I used to have Kitchen Aid, but they are owned by Whirlpool. Had a friend who put in a Bosch dishwasher and was having problems. Found a website about a national lawsuit against Bosch for the problems with their dishwashers. Doesn't anyone make a machine that will last? No value in anything anymore. I don't consider myself old, but after 35 years of marriage and 12 moves have some experience with past appliances and even the cheaper ones used to work better than what's out there today.
Brand new house, brand new appliances by Whirlpool. Dishwasher Model # DU1015XTXB0 Serial # F00702058 - within less than 6 months this dishwasher electronic board went bad. Instead of replacing the dishwasher Whirlpool replaced the part. Not even one year later the same part went bad. Now dishwasher is not even 18 months old and it will cost $255.00 to repair. Whirlpool says too bad. It is just the two of us in the home and I buy Cascade packets 20ct x 5 at Sam's... not even done with the packets so I know 100% that we have run the dishwasher 70 cycles in 18 months.