BENTON HARBOR, MICHIGAN -- Go to consumer affairs and read posted complaints about Whirlpool dishwashers before purchasing. This is by far the worst dishwasher I have ever owned. It has been in our new construction home for 4 years. It did not clean dishes, it left rust stains, and had a 3 hour clean cycle. This past July 2010 the dishwasher filled our kitchen and dining room with electrical smoke and stopped working.
Whirlpool replaced the burnt part and control panel. A few weeks later the dishwasher stopped working again due to a burnt fuse that was missed the first service call. Now 6 weeks later the dishwasher has stopped working again. Whirlpool has offered us 15% off of a new product or $122.57 prorated value. Whirlpool will not stand behind this defective product.
BENTON HARBOR, MICHIGAN -- I bought this dishwasher a top end model about 15 months ago. I own 5 rental houses for over 15 years. I have never had a dishwasher that I was unhappy with. I mean tenants don't take care of things and still I am pleased with all those dishwashers. But at a price point of $1000.00 to break down is 15 months( not years) is a shock. I have called and called and have yet to get any technical help. The manual does not tell you how to reset the dishwasher. The called help says there is no one who is technical there. The dishwasher itself tells you that you can reset it and gives you the name of keys that are not on this model.
I have searched the internet and many many complaints about the flashing green light. It is a known problem and the is no response from Whirlpool. I have given up on the machine. This is the first appliance where I really feel like I got ripped off and Whirlpool does not care they took the good name of Kitchenaid have ripped of consumers how spend the extra money to get quality and then give then junk.
BENTON HARBOR, MICHIGAN -- Three days ago I posted a complaint under Disappointed customer. A Whirlpool employee responded by e-mail within 24 hours. She called me and set up an appointment to have my stove fixed,( the self-cleaning oven does not work) and Whirlpool will cover the labor and parts. Also if I have a problem getting my cracked microwave door fixed she will have that replaced at no cost to me. I was also given her direct phone line in case I have further problems. I am pleased that Whirlpool is helping to resolve my concerns. The employee could not have been nicer. I am impressed Whirlpool does want to restore my faith in their products.
BENTON HARBOR, MICHIGAN -- In Feb of 2005 we bought a Whirlpool, microwave, dishwasher, fridge, and stove. In less than 2 years the microwave malfunctioned and the cost to repair was so much we bought another microwave and an extended warranty. The 3rd year the mother board went out on the fridge and cost us $300 for parts and labor. The stove self-cleaning oven does not work. And just this week we paid $158.23 for the dishwasher. A $28 dollar fuse the rest for a call and 15 minutes of labor. We thought these appliances would last for years without problems.
It is frustrating to keep re-paying for the appliances in repair costs. I think it has a lot to do with computer parts. The mother boards get moist or dusty and they blow. We are retired and do not abuse these products. If anyone knows of a great quality appliance please let me know. Growing up my parents had one set of appliances for 15 or more years, to include a washer dryer. And my microwave outer door cracks in the exact same place. It has been replaced 3 times. And has the beginning of a new one, just since Dec. It would be great if Whirlpool could do something for me.
290 N NOVA ROAD, DAYTONA BEACH, FLORIDA -- I purchased a new Whirlpool dishwasher from Appliance Direct in Daytona Beach FL on 11/11/09 and took delivery on 01/08 2010. When our kitchen renovation contractors installed the dishwasher and turned it on, water flooded the kitchen. The appliance, in the box, had arrived broken. Appliance Direct sent a repairman to inspect the dishwasher. We were told the problem is minor, that pins that mount the motor were missing. We found out later that a new motor pump was ordered, in case it's needed. I asked Appliance Direct to send another dishwasher, since the one they delivered is defective.
Appliance Direct refused to do so saying that it's not their policy to replace an appliance even if it is delivered broken, that I would have to contact Whirlpool. I contacted Whirlpool; they told me that they have no program to upgrade an appliance. Obviously this problem is not an upgrade. Whirlpool apparently has no quality control program. Unfortunately, I've discovered too late that customer satisfaction is not a priority with either Whirlpool or Appliance Direct and that Whirlpool products are poor in general.
MISSISSAUGA,ONTARIO,CANADA -- Two years ago when we moved to our new house my wife wanted a new appliances. It all made sense since we were to have our kitchen renovated soon after moving. She did not do any internet research and so just for their nice look we ended up with new, stainless steel (pretty expensive) appliances. Our bad experience started soon. Dishwasher soap compartment door sometimes open and releases soap during cycle and sometimes not. This causes that every other load don't get clean. Technicians came maybe six times already, some were truly sorry about the product's poor quality, some were looking for mistakes in installation (found none) but nobody can do anything about the junk. It's been a two year battle with company who really does't care about customers.
The same and maybe even more painful experience we have with their refrigerator. One full year we did not have a water dispenser connected. When we got our new kitchen we finally had our water hooked and water was so distasteful/stale tasting that I right away changed build in filter. I thought that it would solve the trouble. No way. You can change build in filters and drain the system how long you want, staleness is still there, service guys just listen to the story, spit out water that we offer them to try to that's it. Whirlpool? Never again!
TEXAS -- I just purchased a Whirlpool dishwasher model GU3600XTVYO and it has operated well since installation but now I have my first service call and I am really surprised at how cheaply the components of the dishwasher are. My complaint centers around the balance for the door. When you open the door there is a spring that keeps the door from falling down. The spring is connected to the door with a flimsy cotton twine about 1/8 inch in diameter. The string just snapped. Now, at 58 with no children and no abuse of the product I have to imagine this is a common problem with the unit and a really poor design. The string is subjected to repeated stretching as well as moisture around the dishwasher and there is no way it is designed to last. Even the technician was critical of the design and said he had repaired several of these units in the last 6 months. I appears that cutting cost in production is more important than quality and common sense. When I see a company that designs products that are not made to last, not made with common sense and made cheaper at the sacrifice of quality, I stay away from the product. This is not a cheap dishwasher and I purchased it because I thought it was a superior design. Unfortunately, I see many service calls in my future and if that starts to happen I will yank this one out and purchase a superior machine.
LINCOLNWOOD,, ILLINOIS -- For those of you who think dishwashers are all the same - you are very wrong. When my husband and I renovated our kitchen - we decided to put all our money in the high end stove and refrigerator, and thought if a dishwasher can give you clean dishes at the end of a cycle, it does it job. In the little over a year and a half we have owned this dishwasher - the heated dry cycle does not do that. I am always shaking off the excess water before I remove the clean dishes from the dishwasher. I remember when I was a kid my parents Kitchenaid dishwasher performed so well, if you opened the dishwasher immediately after its cycle - you really received a nice facial. We had a technician from the appliance store come out and he said it was working properly. Secondly, the rinse aid cap twice has come loose during the cycle and completely melted it. Next time I look at a price tag, and say $554.00 will get the job done - I absolutely will contest it. I called Whirlpool and they took my notes, but of course were going to charge me for a technician to come out and service our dishwasher due to age of the dishwasher.
Is it me, or are all Customer Service people people who just take notes, and say " I am sorry you are having this problem, but there is nothing we can do?"
ARLINGTON, TEXAS -- My husband and I recently had a home built. We paid the builder alarge sum for upgraded appliances aka Whirlpool. From day one we have had nothing but problems with our dishwasher and Stove. This review is mainly about the dishwasher. We called in the warranty and they sent out a service tech/contractor. My husband took off work and the tech showed up, stood there, looked at it and then told my husband there was nothing he could do because it was a piece of junk and left. My husband called Whirlpool service and went around and around with a lady on the phone whose only option was that we need to hand wash every dish before we put it in the "dishwasher". Sounds green and economical to me.
So we yanked out our 10 month old dishwasher, went to the local retail appliance store, bought a Maytag and have been happy ever since. Course we can't get them to fix our stove either. I would not buy a Whirlpool appliance if they were the last appliance company on earth.
DENVILLE, NEW JERSEY -- I purchased a Whirlpool dishwasher (have always stayed with this brand for past reliability) in Aug. of 2005. Model #DUl050XTPQ. It's called the Quiet Partner I. It never cleaned quite right from the start. But just within the one year warranty the bearings on the motor seized and it had to be replaced. The repairman told me food can get into the motor to create the situation. He suggested all food had to be washed off first. How can a machine be designed so the dirty water and any debris go through the motor!!
The top rack dishes never seemed to be clean or rinsed off. The door of the dishwasher always seemed to not have been washed down. Then two months ago the light panel gave me problems. All the lights were on and blinking and it would not run. Tried the cancel button. Did nothing. Found some info on Appliance Samurai website about the lights blinking in a series of six. That's what mine was doing. Followed his directions and the thing actually started working. Making noise, that is. The top rack does nothing.
I kept shutting it down and checking, the arms were in different positions, but nothing on the top rack was getting wet. One guest helping to load the machine forgot to rinse off a plastic bowl that had nacho chips in it and all the powder and grease were still on it after the wash. I always use the so called pots and pans cycle. I will not repair it. It's not worth it, but looking at new machines, they're all owned by Whirlpool.
I used to have Kitchen Aid, but they are owned by Whirlpool. Had a friend who put in a Bosch dishwasher and was having problems. Found a website about a national lawsuit against Bosch for the problems with their dishwashers. Doesn't anyone make a machine that will last? No value in anything anymore. I don't consider myself old, but after 35 years of marriage and 12 moves have some experience with past appliances and even the cheaper ones used to work better than what's out there today.