Whirlpool Dishwashers Consumer Reviews - Page 3

WE bought a Whirlpool dishwasher from Lowes and spent over $500 and are still paying interest and payments, After 18 months the pump stops and its going to cost over $300 to fix it. Let me break this down. If we fix it we're going to have to make payments and pay interest on $900 for a $500 washer. Whirlpool was kind enough to send a pity text and they wanted me to send them information so they can "document it".

People, if you work hard for your money like the rest of us don't blow your money on Whirlpool. So at one load a day for a year and one load a day for 3 months, we were gone the rest of the time. We got 455 washes out of the unit and still owe. I hope this doesn't happen to any other American who tried to do the right thing and buy American. The attitude and poor customer service form Whirlpool is shameful. If anyone is shopping around for a dishwasher I hope you had a chance to read this and don't buy Whirlpool because it will not last and let you down.

BENTON HARBOR, MICHIGAN -- I purchased this dishwasher 2 yrs and 1 month ago. Within 9 months the springs had loosened to the point that the door would just flop down. Even though it was under warranty they would not fix the door because the springs weren't "broken". Now, the heating element has burned out. The cost of parts and service are $200.00 on a dishwasher that we spent $600.00 on when we purchased it only 2 yrs ago.

Whirlpool customer service is completely non responsive. They will not stand behind their product or replace this obviously defective part. They literally said that they cannot guarantee the parts for more than one year. That makes for a really horrible investment in a major appliance... silly me I thought a dishwasher should last more than 2 years. Do not purchase any Whirlpool product.

We purchased a Whirlpool dishwasher when we remodelled our kitchen, and it was installed 1/10. It quit working at 13 months old. We reside in this residence six months a year, and run the unit about 1 x/week (or less). The unit has been run approx 22-25 times total, and it no longer works. The lights flash and we can sometimes get a partial cycle out of it, then it stops. Two conversations with Whirlpool pretty much told us tough luck. A new panel is over $150 plus service/installation. Way to stand behind a $600 dishwasher.

I have purchased many Whirlpool appliances in the last 35 years, but am thoroughly disappointed not only in the appliance, but in customer service, which is non-existent. They can't even answer questions regarding what could possibly be wrong, despite numerous blogs on the internet about this problem. So do I bite the bullet and invest $200 in this lemon, or do I replace with a new dishwasher??

I purchased the Whirlpool quiet porter 3 dishwasher in September of 09 and installed in November of 09. Loved it at first. My wife kept asking why the top of the door did not run straight with the counter. I thought the counter was crooked. In Dec. 2010 the door started to leak water at the bottom. Called Whirlpool and it was out of warranty so I called my service repair person. They determined the door is warped and suspected it was from day one. He figured after the gasket got some age on it then it started to leak. Called customer service and their only answer was it was out of warranty. Sorry.

Even though one of their repairman and dealer said it was messed up from the start. I understand it's out of warranty but a new door is 120 bucks and they could've offered to send me one to try to. If it worked I would pay them the 120 and if not I could return it. They offered no solutions just "it was out of warranty." What a joke. If I ran my business like that, I would be in the soup line. If you want customers, take care of them especially when a service technicians says it's a manufacturing defect. Unless fixed, I am going LG or Bausch as long as Maytag/Whirlpool doesn't make them.

I purchased a Whirlpool dishwasher in Nov., 2009. Model DU945PWSQ0. In June, 2010, I noticed that the top corners of the control panel had little cracks in them. They repaired it on 6/16. In Aug, the control panel again had crack and they repaired it again. It is Dec. and the control panel once again has cracks in it!

In Aug., because the warranty was close to running out I asked what I should do and was advised to "buy" an extended warranty. I told them I should not have to "buy" a warranty for a part that appeared to be defective. They finally extended the warranty to Feb, 2011. After 45 minutes on the phone today, I once again got the warranty extended for another 90 days, but what I really want is a DW that doesn't keep having these problems.
I certainly hope they follow through and get this resolved, but after all these problems, I won't ever buy Whirlpool again.

DENVER, COLORADO -- Built our home and moved in February 2008 and filled it with Maytag appliances. What a mistake. Our Maytag microwave burned out and now our Maytag stainless steel tub dishwasher won't stop running. It's been leaking at the bottom front for months, now the control panel is frozen, keypads won't work and the thing keeps running and is stuck on it's current cycle.

I called Whirlpool who owns Maytag and they said this unit is not involved in any of their recalls. (Should be)! No help there, no warranty, no advice other than call a repairman. I suspect my problem is like the other post on here regarding moisture and leaking into the electronics. I'm done with Whirlpool and Maytag. Headed out the door to Lowes to pick up a Bosch dishwasher. Maytag is junk!!!

BENTON HARBOR, MICHIGAN -- Go to consumer affairs and read posted complaints about Whirlpool dishwashers before purchasing. This is by far the worst dishwasher I have ever owned. It has been in our new construction home for 4 years. It did not clean dishes, it left rust stains, and had a 3 hour clean cycle. This past July 2010 the dishwasher filled our kitchen and dining room with electrical smoke and stopped working.

Whirlpool replaced the burnt part and control panel. A few weeks later the dishwasher stopped working again due to a burnt fuse that was missed the first service call. Now 6 weeks later the dishwasher has stopped working again. Whirlpool has offered us 15% off of a new product or $122.57 prorated value. Whirlpool will not stand behind this defective product.

BENTON HARBOR, MICHIGAN -- I bought this dishwasher a top end model about 15 months ago. I own 5 rental houses for over 15 years. I have never had a dishwasher that I was unhappy with. I mean tenants don't take care of things and still I am pleased with all those dishwashers. But at a price point of $1000.00 to break down is 15 months( not years) is a shock. I have called and called and have yet to get any technical help. The manual does not tell you how to reset the dishwasher. The called help says there is no one who is technical there. The dishwasher itself tells you that you can reset it and gives you the name of keys that are not on this model.

I have searched the internet and many many complaints about the flashing green light. It is a known problem and the is no response from Whirlpool. I have given up on the machine. This is the first appliance where I really feel like I got ripped off and Whirlpool does not care they took the good name of Kitchenaid have ripped of consumers how spend the extra money to get quality and then give then junk.

BENTON HARBOR, MICHIGAN -- Three days ago I posted a complaint under Disappointed customer. A Whirlpool employee responded by e-mail within 24 hours. She called me and set up an appointment to have my stove fixed,( the self-cleaning oven does not work) and Whirlpool will cover the labor and parts. Also if I have a problem getting my cracked microwave door fixed she will have that replaced at no cost to me. I was also given her direct phone line in case I have further problems. I am pleased that Whirlpool is helping to resolve my concerns. The employee could not have been nicer. I am impressed Whirlpool does want to restore my faith in their products.

BENTON HARBOR, MICHIGAN -- In Feb of 2005 we bought a Whirlpool, microwave, dishwasher, fridge, and stove. In less than 2 years the microwave malfunctioned and the cost to repair was so much we bought another microwave and an extended warranty. The 3rd year the mother board went out on the fridge and cost us $300 for parts and labor. The stove self-cleaning oven does not work. And just this week we paid $158.23 for the dishwasher. A $28 dollar fuse the rest for a call and 15 minutes of labor. We thought these appliances would last for years without problems.

It is frustrating to keep re-paying for the appliances in repair costs. I think it has a lot to do with computer parts. The mother boards get moist or dusty and they blow. We are retired and do not abuse these products. If anyone knows of a great quality appliance please let me know. Growing up my parents had one set of appliances for 15 or more years, to include a washer dryer. And my microwave outer door cracks in the exact same place. It has been replaced 3 times. And has the beginning of a new one, just since Dec. It would be great if Whirlpool could do something for me.