Whirlpool Dishwashers Consumer Reviews - Page 4

290 N NOVA ROAD, DAYTONA BEACH, FLORIDA -- I purchased a new Whirlpool dishwasher from Appliance Direct in Daytona Beach FL on 11/11/09 and took delivery on 01/08 2010. When our kitchen renovation contractors installed the dishwasher and turned it on, water flooded the kitchen. The appliance, in the box, had arrived broken. Appliance Direct sent a repairman to inspect the dishwasher. We were told the problem is minor, that pins that mount the motor were missing. We found out later that a new motor pump was ordered, in case it's needed. I asked Appliance Direct to send another dishwasher, since the one they delivered is defective.

Appliance Direct refused to do so saying that it's not their policy to replace an appliance even if it is delivered broken, that I would have to contact Whirlpool. I contacted Whirlpool; they told me that they have no program to upgrade an appliance. Obviously this problem is not an upgrade. Whirlpool apparently has no quality control program. Unfortunately, I've discovered too late that customer satisfaction is not a priority with either Whirlpool or Appliance Direct and that Whirlpool products are poor in general.

MISSISSAUGA,ONTARIO,CANADA -- Two years ago when we moved to our new house my wife wanted a new appliances. It all made sense since we were to have our kitchen renovated soon after moving. She did not do any internet research and so just for their nice look. We ended up with new, stainless steel (pretty expensive) appliances. Our bad experience started soon. Dishwasher soap compartment door sometimes open and releases soap during cycle and sometimes not. This causes that every other load don't get clean.

Technicians came maybe six times already, some were truly sorry about the product's poor quality, some were looking for mistakes in installation (found none) but nobody can do anything about the junk. It's been a two year battle with company who really doesn't care about customers.

The same and maybe even more painful experience we have with their refrigerator. One full year we did not have a water dispenser connected. When we got our new kitchen we finally had our water hooked and water was so distasteful/stale tasting that I right away changed build in filter. I thought that it would solve the trouble. No way. You can change build in filters and drain the system how long you want, staleness is still there, service guys just listen to the story, spit out water that we offer them to try to that's it. Whirlpool? Never again!

TEXAS -- I just purchased a Whirlpool dishwasher model GU3600XTVYO and it has operated well since installation. But now I have my first service call and I am really surprised at how cheaply the components of the dishwasher are. My complaint centers around the balance for the door. When you open the door there is a spring that keeps the door from falling down. The spring is connected to the door with a flimsy cotton twine about 1/8 inch in diameter. The string just snapped. Now at 58 with no children and no abuse of the product, I have to imagine this is a common problem with the unit and a really poor design.

The string is subjected to repeated stretching as well as moisture around the dishwasher and there is no way it is designed to last. Even the technician was critical of the design and said he had repaired several of these units in the last 6 months. It appears that cutting cost in production is more important than quality and common sense.

When I see a company that designs products that are not made to last, not made with common sense and made cheaper at the sacrifice of quality, I stay away from the product. This is not a cheap dishwasher and I purchased it because I thought it was a superior design. Unfortunately, I see many service calls in my future and if that starts to happen, I will yank this one out and purchase a superior machine.

LINCOLNWOOD,, ILLINOIS -- For those of you who think dishwashers are all the same - you are very wrong. When my husband and I renovated our kitchen - we decided to put all our money in the high end stove and refrigerator, and thought if a dishwasher can give you clean dishes at the end of a cycle, it does it job. In the little over a year and a half we have owned this dishwasher - the heated dry cycle does not do that. I am always shaking off the excess water before I remove the clean dishes from the dishwasher. I remember when I was a kid my parents KitchenAid dishwasher performed so well, if you opened the dishwasher immediately after its cycle - you really received a nice facial.

We had a technician from the appliance store come out and he said it was working properly. Secondly, the rinse aid cap twice has come loose during the cycle and completely melted it. Next time I look at a price tag, and say $554.00 will get the job done - I absolutely will contest it. I called Whirlpool and they took my notes, but of course were going to charge me for a technician to come out and service our dishwasher due to age of the dishwasher. Is it me, or are all Customer Service people people who just take notes, and say "I am sorry you are having this problem, but there is nothing we can do?"

ALINGTON, WASHINGTON -- I purchased a brand new house in 2006 and it came with the listed appliances from Whirlpool. In less than a year the microwave was cracking, the range top was losing its ceran design over the burners, the dishwasher was not filling to correct level.

I contacted Whirlpool about this and it took so long to get back with me. The units were out of warranty. I contacted my home buyers warranty. Got the microwave door replaced for $50. Still having problems with all of them. Contacted Whirlpool again and after several e-mails back and forth they admitted to "sometimes" having an inferior product with defects due to mass production. But they will not fix my products or assist in having them serviced. Bad company. Unfortunately they own most of the appliance companies out on the market. My suggestion is to find one not owned by Whirlpool, pay a few more dollars and get a great product and most likely good customer service.

CHANTILLY, VIRGINIA -- I just bought a Whirlpool dishwasher, model DU945PWSQ0. We thought it just wasn't rinsing well, but instead discovered that it has a design flaw. The latch for the detergent dispenser releases as designed, but the bottom dish rack is too tall, and the dispenser too low, making it impossible for the lid to open! During the rinse cycle, the trapped detergent is slowly dissolved, making the dishes murky and unrinsed. When the cycle is finished, and we go to unload the dishes, the dispenser door swings open, and we find that there is always some detergent still behind the dispenser door. I called Whirlpool, and the lady told me that it's supposed to work that way.

Whirlpool has the worst customer service of any organization I have ever dealt with. I have had both Whirlpool and KitchenAid products for years and had great success but this time I actually had to deal with customer service in Benton Harbor and have been totally frustrated. I actually wrote the Chairman of the Board twice and after weeks and weeks, have no resolution only my money returned. I now have a dishwasher that is basically not fixable and nothing being done about it. I finally wrote the Better Business Bureau, so we will see if they finally have a solution to my problem.

Five years ago I purchased both a Whirlpool Gold fridge and dishwasher. I've had to fix/replace ice maker on fridge twice. Within a year and a half I had the pump/motor go out on the dishwasher and now have had the control board burn out on dishwasher. I personally will never purchase another Whirlpool product and would highly recommend that others do so as well.

I'll never buy another Whirlpool product. I should've checked the reviews before I bought one of this company's dishwashers. For one thing why does it come with this thin, excuse for insulation? It's a joke. My new dishwasher won't dry my dishes at all. It's worse than the outdated old dishwasher I had. Beware! Buy elsewhere.

I have owned a Whirlpool dishwasher for about 15 or more years. It started washing dishes for a family of five and is still washing dishes beautifully. I used it every single day since I purchased it. It owes me nothing. Never cost me a penny. It never needed any service since I bought it. It is now making noise and even though it washes dishes great. I am now going to purchase a new one. Without a doubt I will get another Whirlpool.