Whirlpool Duet Series

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Worst Service Ever
Posted by Lavender04 on 10/15/2004
GEORGIA -- Over the years, my husband and I have purchased countless appliances from brand name companies. In all of the years in dealing with companies... we have never, ever encountered more horrible service than with Whirlpool.

When the new Duet Front-Loading Washing machines first came out in 2002, our Maytag top loader washing machine had finally given out and we purchased the Whirlpool Front Loader.

No one even knew how to work on these yet so we got an extended warranty and we have renewed that to make sure we had a running washing machine at all times.

We are a family of 7 and our baby is in cloth diapers so we generate a lot of laundry. We have been 7 weeks without a washer and all bec/ of a $28 dollar part that the Whirlpool company can't or won't seem to get mailed.

We have been on the phone with them (have recorded the time on each phone call) a total of 6 hours over this and have dealt with the same service every single time.

This is the routine:

We get automated everything and are put on hold for several minutes to longer until we finally make it to a "department". From that point on, we get transferred from one department to the other until we lose count and give up writing them all down. We have memorized the parts department, the service department, the warranty department, and so on.

We have now been told *four* times that our washing machine part was ordered, Fed X'd, and that we'd have it within two days... and this has been 7 weeks. We still have no part.

When the phone contacting proved futile and a never ending frustration, I tried contacting the company by email. The CEO never replied to my email and the reply from the regular "customer service department" was a template they basically added my name to saying sometimes people aren't happy with their appliances no matter how good the quality of the appliance is.

We are now being told ...yet again... that Fed X will be delivering this part sometime in the next few days. Being the 4th time we have been told the same thing makes us weary of believing that the part will come at all.

The crazy thing is... people can deal with waiting when necessary, prolonged problems when they arise with an appliance, and whatever. What most of us cannot stand or easily tolerate is horrible service and being treated like a number they send auto forms and auto messages to when the number makes enough noise.

I now see that Whirlpool does not care at all about the fact that we won't recommend them to anyone for anything... that we are more disappointed than any other company, and that we won't bring another Whirlpool product into this house after this --- not due to bad appliances but horrific service. They might not care... but maybe ONE person can be saved the torture of having to deal with them!

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Posted by ChessStayPurseOn on 2008-03-11:
Wow! I sure can sympathize with your comment! We bought the Whirlpool Sport Duet also and it broke the SECOND day! We have been on the phone so many times and never was able to speak to the same person twice, so we wasted who-knows-how-long repeating ourselves. The repair costs $600 for parts, plus $80 labor for each visit(they are paying since under warranty. After many repair appointments, rescheduling, part orders, phone calls, it still isn't fixed. Whirlpool even sent out a silverware tray (no joke) to fix the washer! Now I finally have all the correct parts to fix the washer (even got TWO washer drums, ha) and waiting on A&E to fix (as usual). It has been 40 days with no washer and I (like you) have a family of six with one baby in cloth diapers! How did you situation finally turn out?
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Bad Performance
Posted by Crrdwn on 10/10/2005
PURCELLVILLE, VIRGINIA -- We thought the Whirlpool Duet would be a great idea for our new house. The ability to stack them would give us more room. However, I find they do a very poor job of getting clothes clean and everything comes out stiff and very, very wrinkled. The settings are not adequate and I can not adjust them how I want them. My super-cheap apartment washer & dryer did a better job. I wouldn't buy them again or recomend them to anyone.
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Posted by Slimjim on 2005-10-10:
I have a Maytag Neptune set, which has done me ok (which is the least they should do for $1500). Based on history of them though, I should expect totalled-out failure with a short time. I was thinking the Duet may be the one's to get next, but you're not the first to say they were happier with their old regular set. Best buys in laundry may still be a $650ish a pair, middle-of-the-line Whirlpool or GE.
Posted by CrazyRedHead on 2005-10-10:
Do you have hard or soft water??? That can make the difference between hard and soft clothes. Also, do you use fabric softener. I used to be a Downy fan until I found Gain. But I have had a Whirlpool dryer for 10 years and never had any trouble out of it, and my clothes comes out dry and soft and smelling good. Try Tide with Downy and Gain fabric softener. My husband got compliments from work about the smell of his clothes. Most of the time the way clothes come out of the dryer has nothing to do with the dryer, it has to do with the water and what your washing them with and whether or not you use fabric softener. Also I found that I can wash all of my clothes with cold water and they come out clean, even the whites. And it is easy on your and electric bill, too.
Posted by danielle818 on 2006-03-28:
I happen to work in the applinace busines.. The Duets ARE good machines-- are you using HE soap like the company recommends? We get lots of call from customers who are mad, and give all sorts of excused they they didn't read the directions, and why they are NOT using HE soap.. It DOES effect teh performance of the machine, and if not used will ruin the machine in the long run.
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Whirlpool Duet Front Load Washer Rips Clothes
Posted by Imcelticmoon on 05/07/2012
I have had my front loader washer for 2 years now and 3-4 months ago it started ripping up clothes. The repair guy says there is no registered remedy for this by Whirlpool so he cannot fix it. DO NOT BUY WHIRLPOOL DUET FRONT LOAD WASHERS!!
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Posted by WP2008 on 2012-05-11:
Hello imcelticmoon. My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name(imcelticmoon), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
Posted by beckylouwho on 2012-12-08:
I replaced the interlocking door latch and less than 90 days it went out again.
Why does such an expensive washer have such a weak flimsy part that keeps going out? I thought buying this washer would save me money on utilities but this is the third door latch I had to buy. There is no savings and I wish I had purchased a less expensive top loader now!
Posted by DSE on 2012-12-18:
I have had the same problem for the last 3- years . I had multiple whirlpool service companies ( i have the warrenty) come see it and all provide no remedy, they make me feel that I am inventing this issue. the washer/dryer just yesterday riped in 3-4 locations my daughters brand new GUESS sweatshirt and my son's albercrumbee shirt ( ist time washes). they were both in two diffrent loads ....I paid a lot of money for the duet and I was a great advocate of good it is...NOW I tell everyone DO NOT BUY the Whirlpool duet,
Posted by Concerned Customer! on 2013-06-05:
Our clothes have been ripping as well and Whirlpool says it is not within the 1 year warranty so we have to pay for a service repair plus parts and then for the service repair to come back if he has to order our materials! Never buy from Whirlpool - only more $ down the drain with the amount of clothes that were torn to shreds! I even asked if it is a design problem will it be covered for the amount we spent on the machine and I was told no only if it is within the 1 year warranty time!
Posted by Maria on 2013-06-19:
My washer was crap from the beginning. the first thing was the seal was broken when they delivered a new washer it was leaking. Now 1 yr and a half with no warranty the washer is ripping my clothes . I will never by whirlpool again i should of kept my old washer. :(
Posted by B on 2013-07-07:
my advice for everyone experiencing a problem with torn clothing from the whirlpool front load washer is to file a complaint with the BBB. I have been having the same issues and have already done the same. If enough people complain then they may be forced to recall this expensive and defective product.
Posted by B on 2013-07-07:
Pleasesend conplaint to the BBB, they may be able to help.
Posted by J.S. on 2013-07-16:
Our Whirlpool Duet has been ripping/tearing our lightweight clothing as well. It is about 2.5 years old. So very frustrating that this washer is doing this. I will not ever recommend or purchase another Whirlpool product again. Very possibly will not purchase a front loader again either.
Posted by jeremy on 2013-08-03:
The duet has been completely horrible! Our first one had the pump drain thingy go out and flood our home. Thankfully we had an extended warranty and received a new washer. The new Duet has torn clothes from day one we've had a service man out three time in six months to replace the tub gasket and I just realized it tore some more clothes! I hope Nebraska Furniture Mart will take this pos back and give us an in store credit for any washer other than whirlpool or a subsidiary of whirlpool. So time consuming and frustrating.
Posted by James Resnick on 2013-09-07:
Interesting!! I am shocked to see how many people are experiencing the same problem. I googled the issue to discover this an many sites stating the same problem. I am really frustrated that a large company like Whirlpool would put their name on such a crappy product.
Posted by Barb F. on 2013-09-09:
I'm so frustrated with our expensive set that I'm seriously considering taking an ad out in our newspaper (circ. 350,000) offering it free to anyone who doesn't mind: A) having to put all their clothes in mesh bags so the washer doesn't shred them
Posted by Chris W. on 2013-09-30:
We seem to be experiencing the same problem. Our units are three years old this week and have been ripping clothes for about six months. Add the failure of the drain pump and worn out/leaking seal to the frustration out of warranty of course! The 10 year old top load units we left with our friends work completely problem free. Time to take them back I guess.
Posted by Gilbert M on 2013-10-09:
I don't have to explain my problem with Whirpool Duet Washer because we are all in the same boat in ripping clothes. As of today, 6 clothes were victimized by this wrecking machine.
Posted by Angela on 2013-10-24:
I also experienced clothes ripping and I filed a complaint about ripping clothes and Whirlpool did nothing to resolve it stating that it's not under the 1yr warranty. The complaint was closed. I encourage other people to please register a complaint with the BBB so that they will issue a recall on these units!
Posted by susan on 2013-10-26:
I just received an American eagle sweatshirt as a gift. I washed it for the first time Guess what? the whole hood is torn! I am so mad. The Duet washer has shredded my sons shirts on an average of 2-3 a week. Scrub pants shredded. Blankets my mother crocheted who has passed away shredded! I thought it was a new puppy at first until I put 2 and 2 together. I bought the extended warranty. Lets see what they have to say. I cannot afford this. It is 4 years old. These items need to be reimbursed and the washer needs to be replaced. forget fixing it. More things will be destroyed before t just going to destroyed before they see if it is fixed.
Posted by Crystal on 2013-11-02:
100's of dollars in clothes torn! I have to wash clothes in mesh bags. I have a repair man coming out next week to replace the rubber gasket for the 2nd time. Hopefully he will determine that it is 'unfixable' and Lowe's will let me get a new one (not a whirlpool!). So far whirlpool has been no help.
Posted by George Fischell on 2013-12-05:
Apparently this is a serious design flaw. I have contacted Whirlpool for a fix, if no response I will file with BBB and Lowes. Several expensive items have been shredded.
Posted by Oj Ob on 2013-12-05:
It may not worth writting more on how flaw duet was design. I bought mine in 2011 and 3 months out it started tearing my cloths. I called Whirlpool complained about this stupid machine and the only thing they did was to send someone to replace the door boot. After 3 months it started tearing up more cloth and I called them for second time. Again, they sent someone to fix it. Four months after that it started tearing up clothes again. And they come for third time. I ended up buying another washer and gave the stupid machine away. Never again, I will not buy Whirlpool product.
Posted by Colleen Tully on 2013-12-10:
Ditto to everyone who has posted here regarding torn clothes. I've had it with my kids' new stuff getting ruined in the wash. I am FURIOUS.
Posted by Candy on 2013-12-21:
I have had my washer for 4 years and it started tearing our clothes a few months ago. I also have the rubber residue all over so that I have to run the load through another cycle. How do we file a complaint with BBB?
When I tried it can't find "whirlpool"? This is awful! The only fix is buying a new washer! I had a top loader for over 11 years, and only bought new ones when we moved. Wish I would have brought the old ones...they'd probably still be working and they NEVER ate our clothes!!
Posted by Greg on 2013-12-22:
We bought a new house about 1 1/2 years ago that was furnished all with whirlpool! NEVER AGAIN! We have had issues with all appliances except dishwasher ( knock on wood). The Washer issue is the worst and it has torn up many garments! We will never again buy or recommend this junk! We will joining the rest of you that have written to the BBB!
Posted by Nancy on 2014-02-03:
I ran across this in looking for a new washer/dryer. We have an older Duet set(from 2007?) and just in the last year, I am noticing small holes in a bunch of clothing.
Posted by amy on 2014-02-07:
Same issue here from the get go. I thought i was over filling out putting stuff in the gasket. I'm so careful now and still clothes come out ruined do much money lost. Sometimes they look like i took a weed wacker to them
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Poor manufacturing of washing machine
Posted by Doglovingreviewer on 07/29/2011
I have been having a nightmare experience with a Whirlpool Duet front-loader washing machine. Here's why.

I purchased the washer in August 2010, just after we moved. The washer was installed and worked fine.

May 2011: The washer began shaking during the spin cycle. At first we ignored it, but after a while, the machine shook so hard it actually sounded like a jackhammer in our laundry room! We didn't think that was normal, so we contacted the retailer we purchased it from and scheduled a warranty appointment to look at the washer.

When the tech arrived and examined the washer, he determined that the springboard had not been added to the washer during manufacturing. He scheduled another appointment to put in the springboard. We thought everything was fixed, and the washer ran properly for about two months.

July 29, 2011: Today my mother had some clothes in the wash when we heard something that sounded like a jackhammer. When my mom went to investigate, she discovered that the washing machine was in its spin cycle and was shaking violently. NOT AGAIN! We just had this thing fixed TWO MONTHS AGO! So my mom called the retailer again to schedule an appointment. We have one set for tomorrow afternoon.

Overall, I believe that Whirlpool made a very big mistake in the manufacturing of this washer. They left out an important component of the machine. It's a good thing it was still under warranty from Lowe's, or Whirlpool's manufacturing error could have cost us a ton of money!

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Posted by Venice09 on 2011-07-29:
It sounds like you'll have to continue paying for extended warranties because in all likelihood it will break again. If you add up the cost of all the warranties, you might be better off just replacing the washer for something that works.
Posted by doglovingreviewer on 2011-07-30:
Update: The repairman just left our house. After he opened the washer, he noticed a pile of coins and a broken necklace clogging the drain of the washer. We believe that the coins came from my uncle who just recently moved in with us. So there was nothing wrong with the washer, there was just something clogging it. Good thing that machine wasn't broken again, or we might have just replaced it, as Venice pointed out.
Posted by madconsumer on 2011-07-30:
great update doglovingreviewer, thank you!!
Posted by Anonymous on 2011-07-30:
thanks for getting back in touch with us dogl... good review and update
Posted by littledago007@aol.com on 2012-07-30:
I purchased this whilpool cabrio top load washer in april 2011, and it is the worst washer I have ever owned. I put a new lightweight mattress cover in it, and the cover wasnt even dirty, just wanted to wash it as its on a fairly new temper pedic mattress. When the wash was done, and I always rinse an extra time, The cover was all spotted in the complete part that is facing upwards when machine stops. At first when I puurchase washer at Costco, my towels did not seem to come clean, so I purchased all new white towels/hand towels and wash clothes from costco. The spotted more and more each wash, and they are only maybe a year old and look 10 years old. I have been complaining to costco since 2nd month of owning this washer and 1st they said was I using the he detergent, which I was, and I used kirkland brand. They advised me to use tide and I did. I rinse all my clothes an extra time, and now was my clothes twice, so no saving on energy that way. Still clothes smell and look dirtier after than before. My 25 yr,old maytag,washed better than this, as this dirties clothes worse than before washing. So whats with this machine? I will be returning it, as I have tried everything costco told me since purchasing this piece of junk and am only glad Costco is the only store that would ever take this junk back. They are the best store for returning junk items, even after a year or two. I hate this whilrpool cabrio top load washer 2011 model, and I love Costco for standing behind everything they sell.
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Foul Smell
Posted by Washer123 on 06/24/2006
OVIEDO, FLORIDA -- I followed the manual directions exactly and after 9 months have this septic tank odor every time I wash my clothes. I can not use the towels to dry off with after bathing because the smell comes "alive". After 2 visits from the authorized repair company, I have been told that it is a problem all front loaders have and to just deal with it. After spending 1,000 on this machine I don't feel I need to deal with it. I feel the consumer is being cheated by the company and Lowe's will not stand behind a product they sold me. Neither will ever get another dime from me or hopefully from anyone I can reach to tell about my horrible experience. Lowe's informed me it was between me and the manufacturer, so why sell a product and cause not only the mental anguish but health issues from the mold and mildew that the clothes are being washed in. I don't understand it. Consumer beware!!!!!!!!!!!!!
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Posted by Slimjim on 2006-06-24:
Lowes just sells stuff. The don't make it and don't have to stand behind it when that's the manufacturer's responsibility. Do alittle research online and see what, if any, products are suggested to run through it to clean up that stagnant water residue. I know for example, dishwashers with order residue clean up well with a tad of vinegar added to an empty run.
Posted by DebtorBasher on 2006-06-24:
Should I say it?
Posted by Slimjim on 2006-06-24:
You know you want to.
Posted by DebtorBasher on 2006-06-24:
Posted by DebtorBasher on 2006-06-24:
Whew! That sure felt good after holding it in so long!
Posted by Slimjim on 2006-06-24:
LOL, disturbing. P.S., I meant to type odor, not order, in case anyone was wondering.
Posted by Slimjim on 2006-06-24:
It's pretty sad when you know he'll be trolling right behind you. God forbid if you make a spelling mistake.
Posted by Ponie on 2006-06-25:
Hey, thanks slim and siffer! I'll try the vinegar route. I've noticed a sometimes yucky odor from my dishwsher but thought it was only because I've had stuff like 3-day old dirty dishes in there. Don't run it really often since I eat out a lot. :)
Posted by Anonymous on 2006-06-25:
Consider having your water tested, if you're using well water or have iron or sulfur in your city water it can cause the foul odor.
Posted by rah332 on 2006-06-25:
there was a similar situation the with neptune washer. it retained water and had the nasty smell. on top of that the washer kept breaking down. this also was a washer over >$900. there was a class action suit and we were given a voucher for $300 toward another of their neptune washer. But during the time of the suit, i couldnt deal with the problems anymore and bought a new washer. now i have this voucher but dont intend to buy a new washer (hopefully) for a long time. i am sure everyone else got rid of their problem b4 the end of the suit which told about 2 yr to resovle.
Posted by motsbc on 2006-09-04:
I am an appliance repair tech who has run across this problem with washer odor from time to time. We have tried "washermagic", bleach, ammonia, etc. The only thing that satisfies customers is a cleaner called "PUREWASH". Not sold in stores but available at www.smellywasher.com / We buy it in bulk it works so good!
Posted by Anonymous on 2006-10-01:
Why does it say "Resolved" at the top.
What was the resolution? That "Pure Wash" stuff? Is that confirmed?
Posted by SilverWngs on 2006-10-14:
you can also use powdered Tang in your DW to clean the co-polymer walls...aka plastic liner. the jet dry baskets that hang on the upper rack also help with the odor. If water is not draining from bottom of the tub, try this healthy (i kid you not trick) Vinegar and vegetable oil in the dispenser and run empty, its like one of those medical things the dr gave your mom when you were younger and had ummm well couldnt go to the bathroom. I have heard of it working. Took a complaint one time and gave my email to the customer and told her to tell me if it really did work and she wrote back saying the oil and vinegar did "clean it out."
Posted by Anonymous on 2006-10-15:
DW? Is that Dishwasher? We are talking about a washing machine here. I'm not sure I would dump tang in there.
Posted by slimjim21 on 2007-04-10:
yes, dw, stands for dishwasher, and she was refering to what ponie said. as for the washer, it developes mold on the gasket if you dont leave the door open for a few mins after a wash. you have to let the moisture escape, those washers vaccume seal and if you leave the moisture in there, you are gonna have issues with mold.
Posted by rickandaprilisrael on 2007-07-14:
I sell the Whirlpool Duet. 45 percent of my business with the formentioned company. All customers are informed of how to operate the washer. HE detergant is required or they will void the warranty no questions asked. Using regular detergant can lead to suds lock. Also, these units use considerably less amount of water. If the clothes are not removed soon after the wash cycle is complete mold odor will begin to occur. Also, all units sold are elligable for an Extended Protection Plan, which includes all patrs and labor by a certified Whirlpool technician. If the consumer is unhappy with the unit take it up with Whirlpool and they may just buy you a new washer.
Posted by minestinks2 on 2007-10-17:
I also spent much money on a Duet washer and dryer. Wasn't exactly impressed from the beginning. I followed the rules exactly - used HE Detergent, didn't overload with too many clothes, left the door open after usage. From the beginning, I noticed that my clothes - especially baby items, were no longer getting as clean as my old washer had gotten them. A few months later, I began to notice a faint odor. It got worse and worse as time went on. I always checked the gasket to make sure baby socks hadn't fallen inside. I always wiped it out and kept it dry after my last load. We had to have a technician out to make a minor "repair". Actually, something was in someone's pocket and wouldn't pass through a filter at the drain site causing it to not drain properly. He actually showed me how to take care of it myself the next time (and there has been a "next time) as well as told me that if I were to run out of HE detergent one day and needed to do a load that it was perfectly safe to use regular detergent as long as I used only a third of the amount. I haven't tried it yet but have talked a friend who says they do that very thing and have absolutely no problems with high suds. I, however, still have a major problem with odor and called the company - not Lowes where I bought it from - but Whirlpool. They gave me a "recipe" to clean it once a month with. After, wiping the inside of the gasket with a anti-mold type cleaner, fill the detergent cup with dishwasher detergent and run through a complete cycle. Wipe out inside of washer completely when finished and run through a rinse cycle. When she heard that we do 6-9 loads per day (we have 9 children) she suggested we do it weekly. It's a pain in the rear but it does help. We notice most of the odor on our towels so I add about a cup of ammonia to the wash load occasionally - I tried vinegar, it leaves an odor. I don't have time to let the clothes sit long enough to get mildewed so that's not the problem and I don't overfill the load either. I don't know what the problem is but I will not be getting another fornt loader again. I do love how it spins the clothes almost dry as it then doesn't take long to dry them. But the odor isn't worth any pros this set may have.
Posted by Speaking out on 2007-12-12:
What is the mater with us that we are accepting this outrageous product flaw? It's MOLD people! MOLD which causes allergic reactions, skin and lung problems and is a health risk for crying out loud!

Let's put the blame exactly where it belongs and keep it there until manufacturers clean up their act!

What in the world are we thinking when we allow ourselves to be forced to jump through these ridiculous hoops just do do laundry!?

I am furious and it is over something as stupid as a washing machine! A WASHING MACHINE!!!!

Manufacturers woeful response to government regulations for new water efficiency washing machines has my family’s clothing smelling like a stinking, rancid, moldy basement! This is absolutely absurd! I have been told to change laundry detergent, run hot bleach water through my washer and, get this; my washing machine is 1 year old and my clothes smell filthy!!! The mold and mildew from these nasty machines have wreaked havoc through skin rashes and allergies in my children!

I paid $1,000.00 for this da*ned washing machine and THIS is what is being sold to the public under the disguise of efficiency!!?? I have been on the phone about this problem. I have, over the past 3 months, with a technician on the phone, been instructed to do the following:

*Make sure I use high efficiency detergent THAT will fix my problem. and/or use more or less...
*Cleaned the lint trap (..that is stupidly behind a metal access plate that you have to use a screwdriver to remove screws to get to it EVERY TIME) and THAT will fix my problem.
*Cleaned the water hoses; THAT will fix my problem.
*Cleaned the gasket around the door. THAT will fix my problem
*Cleaned the tub with bleach water. THAT will fix my problem.
*REMOVE the hoses and clean the pump. THAT will fix my problem. (By the way, good luck with THAT).
*Take the pump out entirely and clean all inlet, outlets and hoses. THAT will fix my problem.

NONE of this fixed my problem of filthy, wet, stinking, rancid clothing that has endangered my family's health! I even washed my children's clothing out by hand in the bathtub and put them in the washer just to rinse and spin and they STILL smelled awful.

Finally, at the end of my rope, I returned to the appliance store from which I purchased this machine and they have told me that they cannot accept a return. They will not accept a return and I have to deal directly with GE. I HAVE dealt with GE up until the final straw when I they told me I needed a new pump, but so sorry, your warranty JUST expired 3 days ago!!!

Furthermore, my pump was fine. I did NOT need a new pump and have now been told that I cannot return the new, unused pump that cost me another $183.00.

Now, I have now been told that this is a problem with ALL front loading washing machines and, as regular maintenance, I should DO THE FOLLOWING:


*First, run a full complete wash cycle on hottest setting containing Bleach – * Note: wash cycle on my machine takes 1 hour and 20 minutes

*Next, run a full wash cycle on hottest setting using high efficiency laundry detergent for another 1 hour and 20 minutes

*Next, run a full wash cycle on hottest setting using Cascade automatic dish washing detergent for an ADDITIONAL 1 hour and 20 minutes

*Next, using Bleach water, wipe down entire interior of washing machine

*Next, using clean white cloth, wipe entire interior of washing machine dry

*Next, leave door open to air out machine

LEAVE THE DOOR OPEN!!?? That is Dangerous people! Just wait until a kitten or worse yet, a toddler unwittingly crawls inside!

*Furthermore, I have now been informed that I cannot use fabric softener in the machine even though there is a fabric softener dispenser right in the machine because the new front loading machines cannot handle fabric softener!!

Yes, people, our poor new $1,000.00 washing machines cannot handle fabric softener!

Give me a break!

Finally, I was told that this is new technology and since it is so new, no one really knew these kinds of problems were going to manifest themselves and I just need to try to work with these problems because it is not the manufacturers fault but the GOVERNMENT’S fault! Sorry.

Are you kidding me??

Now I have a $1000.00 piece of moldy junk that the appliance companies are selling to unsuspecting consumers and hiding their horrible designs by blaming the government and YOU.

So, now this is what I want!

I want the legislature to force manufacturers to properly inform the public of these problems and those who did NOT inform consumers of these issues, COMPENSATE their customers for the $$$$$ it has cost us and the misery and frustration caused by THEIR neglect by NOT informing the consumers of these issues. I want this to be retroactive BACK to at least the year 2005. Furthermore, I want compensated for the cost of buying another loading washing machine in an effort to keep our families away from the mold and mildew and filthy mess this has caused! Finally, I want manufacturers to own up to the fact that they disregarded the health and safety of consumers in their efforts to profit as much as possible while touting efficiency.

Efficiency my Aunt Sadie! Not when you have to run repeated full hot empty cycles over and over and over again!

Now I have heard that they have a new 'product' they can SELL to us to inhibit the growth and stench of mold and mildew. BS!

This is absolutely unacceptable!

This is outrageous and we need to speak out about this and make sure our voices are heard! Enough is enough my friends.

I am just a homemaker, but I am not stupid and I will NOT allow this to go unchallenged and neither should YOU.
Posted by exponent on 2008-05-19:
Washing machine odor is caused by a buildup of detergents and fabric softeners. This slimy, odor-causing buildup is hidden inside your washer which is the perfect environment for fungus to grow in. The fungus smell from the washer makes your towels smell like mildew and can even affect people with allergies and asthma!

Smelly Washer Cleaner is a completely organic powder that is used to clear fungus from any clothes washer. It works by disallowing cohesive properties between organic and synthetic compounds. The cleaner is used by adding a small amount (1 tablespoon normally suffices) to a hot setting in your washer and allowing it to complete the cycle.
In order to remove fungus spores from towels and clothing use just one teaspoon of cleaner instead of detergent. Rinse and dry as normal.
This product is super simple and works great!
Posted by mk_ranch on 2008-07-11:
I've had the same problem with mold odor in my Whirlpool Duet washer (other than the odor, I LOVE this machine)!
Here's my solution....
Pull the detergent dispenser all the way out, look inside (where the drawer goes) at all the slimy mold and mildew--YUK! Wipe all this clean with bleach to slow down future build up. Then take apart the dispenser and clean with bleach water.
Also, be sure to clean all around the barrel and rubber as needed.
After cleaning my machine I wash a load of whites or old towels, something I can use bleach on.
Good luck!
Posted by Ms.AnnieMcB on 2009-12-23:
I need to dry inside the rubber door seals with Lysol after every load (water puddles in there)and leave the door open when not in use so it drys out -- and the detergent dispenser needs to be taken out and the water dumped after every load, clean it with disenfectant inside the slide area and leave the dispenser out between loads. Poorly designed machine.
Posted by Laundrygal on 2011-10-20:
Just want to re-inforce the "no fabric softener" mantra. Many years ago I had a problem with a top loader. The service tech had to open the entire machine up, and I was beyond revolted when I saw the buildup of slimy, green fabric softener buildup. All it does is put back all the oils you have just tried to wash out of the clothes. If it is the lovely fresh smell you want, put a few drops, drops...:-) of any essential oil onto an old wash cloth and pop that into the dryer along with the load. Much more environmentally friendly too.
Posted by Venice09 on 2011-10-21:
My dryer overheated, blowing out the coils. The reason was that the lint screen was completely clogged with fabric softener. When the service tech held it up to the light, I couldn't believe it. I had always cleaned out the lint, but I had no idea the fabric softener was creating such a barrier on the screen. I stopped using fabric softener and never looked back. We don't miss it at all.
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Gasket problem with Whirlpool Duet washers
Posted by Judy T on 10/29/2007
DAMASCUS, OREGON -- In July of 2007, my husband and I purchased a new Whirlpool Duet washer and dryer set. A few days ago, we started smelling a musty odor coming from our laundry room and discovered the floor around the washer was wet. Both of our older kids sometimes do their own laundry, so we asked them if they knew why there was water on the floor. Neither one had any idea. I decided to try a load of wash to see where the leak was coming from, so I set up a chair next to the machine. About ten minutes into the wash cycle, it started leaking from under the machine (ours sits on a pedestal, so it was leaking between the washer and pedestal). The repairman came today and told me the gasket was torn and would need to be replaced. Fortunately, for us, the machine is still under warranty. I asked him what would cause such a thing to happen, and he said it could be from a belt buckle or something else with metal that could get caught up on the gasket and tear it.

I asked if he had seen other Duets with the same problem and he said there had been quite a few. That made me suspicious, especially since I don't wash clothes with belt buckles in my washing machine, and could not think of anything else that could cause such damage. Ironically, when I was at the grocery store that same day, I happened to mention to the checker that I had my washer repaired that day. He asked me what was the brand and I told him Whirlpool. He said that he and his wife had just repaired their Whirlpool Duet because it leaked and ruined their hardwood floors and that it was because of a torn gasket! Their machine was only one month old.

I plan to write to the company and file a formal complaint. There appears to be a serious design/gasket quality flaw in this machine. I am expecting this to happen again very soon and, once the warranty runs out, this would probably be an expensive repair, as the top and front of the machine has to be removed in order to remove and replace the gasket. We thought we were paying for and receiving a high-quality product. Now I'm not so sure!
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Posted by sarahnkrystal on 2007-10-30:
Either there are a lot of similar complaints on here, or I read this one a long time ago, but anyways, it sounds like a major flaw.
Posted by qualityappliance on 2007-11-03:
Any sharp object can produce a hole, (pencil, pen, toothpick, hairpin, jewerly, etc.) I personally own one about two years old now and have friends with the same model with no problems, although I have changed quite a few for customers. As for the removal of the top and front of the machine, not needed. I can have the bellows replaced in about 15 to 20 minutes and all you need is needle nose pliers for the front clamp and a 9/32 socket for the inner clamp.
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Do Not Buy A Whirlpool Duet Washer
Posted by DISSATISFIED TO SAY THE LEAST on 03/17/2011
There should be a recall on this washer. Since the purchase of it in November 2008, I have had nothing but problems after problems. Cannot run it on high because it is so loud and walks. Even on low it will walk half way across the floor. It has scratched my wall and even tore the flooring. It is the worse piece of crap every made and Whirlpool won't do a thing about it even though there are so many unhappy customers. Yesterday the piece of crap's door opened and water gushed out everywhere. You wouldn't believe it - but the washing was off and we even unplugged it and it was still running.

I called Whirlpool to issue a complaint and they have such a cocky attitude. IT'S A TERRIBLE MACHINE AND I WOULDN'T RECOMMEND IT TO MY WORSE ENEMY! My friend had the same machine and experienced the same problems and after 4 service calls and still problem after problem, she bought another machine and top loader at that. I plan to do the same. We even bought the pedestals and the machine would always read level, but would always walk across the floor even on the low cycle. We had to use the quick cycle to wash our clothes and couldn't use any of the other features. The machine sucks!

I am now out of $1000 plus $200 for the pedestal. Now I have to buy another machine and get rid of both my pedestals at a cost of $400. Will have to buy a cabinet now for storage. Thanks Whirlpool for causing me to spend more money in this wonderful economy that no one can seem to get ahead of.
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Posted by 2cent-er on 2011-04-04:
Before you get rid of it; all the F/L' had vibration problems, due to poor design,when they first came out. now the problems have been basically engineered out. wonder if you have flooring problems? assume this isn't on a concrete slab. on the 2nd floor? put a glass of water on the floor about a foot away from the washer. if it's roiling while washer is on spin the floor isn't strong enough for this type washer.needs reinforcement. or may be as simple as removing pedestals.
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Whirlpool Front loader Washer Duet Sport DEFECTIVE
Posted by Alicekat on 01/26/2011
We purchased the Whirlpool Duet Sport Washer and Dryer in 2006 and spent around $2000. Just one year after the purchase, we experienced a very serious leak out the bottom of the washer. Luckily, we had purchased the extended warranty. We called a repairman and they came out to look at it.

The metal basket had actually wore completely through the outer plastic basket. The entire contents of the washer had to be replaced. We had to take our laundry to the laundromat for nearly 2 months while we waited for repairmen and parts.

TOday, we are still experiencing problems with the washer, though no leak. Currently, the washer is so loud we have to shut the door to use it and even then, we can still hear it.

At what point does a maker recall an appliance with such extensive problems? It's time!

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Posted by Alain on 2011-01-27:
I don't think I'd be interested in buying a Whirlpool these days. Their quality seems to have gone way down.
Posted by 2cent-er on 2011-01-31:
they never do..nor will a servicer say "it can't be fixed" which is something the contract people will say needs to be reported before they can replace your unit..sounds like your tub bearings are bad-sound like jet engine?? if so; you need to have that job redone..basket and rear half of the outer tub to fix properly..was always a problem with front loaders=bearings..
Posted by WP2008 on 2011-02-01:
Do you still have the extended warranty on the washer?
Posted by S Williams on 2012-06-24:
May be too late for you but I just took mine apart and the loudnnoise is broken concrete counter weights. 55 bucks. I am attempting the repair myself. I am hoping this works.
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Save Your Clothes, Don't Buy Whirlpool: Clothing Fatality 63+ Whirlpool Doesn't Stand Behind Product Quality
Posted by Zeigs on 12/15/2010
~UPDATE: Finally received a reply from whirlpool, in short (the way I understood it) they said that no, they will not stand behind their product and that I should be happy with the warranty covering the repairs. Never mind this washer will be useless within months of the warranty being up (just like it's useless now as we wait for them to replace 'all the guts' of it). And never mind we paid several hundred dollars in good faith of receiving a machine that would work for more then mere months and would not destroy thousands of dollars in clothing.

~UPDATE: because of what a serious problem this washer is (and I'm sure will continue to be) I contacted the whirlpool representative that contacted us through here and asked if there was any way we can return and be refunded for the washer as it's an obviously defective model and replacing the parts is only going to last a few months before we start this whole process over again destroying more clothing and shortly having to also pay out of pocket for the repairs. I will update with what we are told.~

Bought May 9th from Menards, a few months after purchase noticed clothing coming from wash holes & started keeping a tally- count is 63 articles (not including from before tally began).

Breakdown by family member-

Mom: red shirt, pink sweater, green hoodie, blue robe, green tshirt, mama pad x2, tshirt, underwear, sleep shirt, pink shirt, undershirt x2, jeans, black shirt (new never worn)
Dad: black shorts, sock, boxers x2, sleep pants, black tshirt x2, gray tshirt, striped sweater, undershirt x2
Amanda: white tshirt x2, black dress, black pants x2, shirt w/ design x2
Tristian: red turtleneck (new never worn), overalls, black pants, cat shirt, train shirt, Old Navy shirt, blue striped shirt, circo shirt, potato head shirt
Trace: blue shirt, blue pants, babylegs x3, sports romper, onsies x4, sweatshirt, boppy slipcover, goodmama fitted x3, sos fitted & insert, bumgenius insert x2, bummis cover, nubunz pocket x2

Searching the web I found this is a common revolving problem.

UPDATES (click next page to read all):

12/16/10: My Husband got the receipt printed off from Menards & called Whirlpool, they are sending someone out tomorrow; also, discovered standing water under washer & hamper from leaking.

12/17/10: Gentleman came out, washer had balled up a onsie & sock in the metal ring & the items were where water comes in & caused leak; also, ordered part- back ordered til 1/3/11. Said we can use washer while waiting, put small pieces in mesh bag to wash. When I did a load the washer started beeping mid wash cycle & stalled.

12/18/10: Husband called, they said just don't use it til they came out with the part on 1/3/11. My husband said that is more then 2 weeks of not being able to use our 7 month old washer & he didn't think the part was going to fix this issue as it doesn't sound like what the first guy talked about. Whirlpool is sending someone out Monday.

12/20/10: Came out, seems the whole inside needs to be replaced. Said he was basically ordering in the guts to the whole washer and that on Monday 2 guys would be out to replace everything because it was a 2 person job. This is a 7 month old washer!!! The only explanation is just amazingly horrible quality.

12/27/10: Parts haven't come in yet and the washer will not go at all now.

Got a phone call saying the parts are back ordered until 1/10/11

1/4/11: Parts came in (some very large boxes in our house right now taking up room) someone was suppose to come out today but they called because they hadn't scheduled enough people to do the job. Coming out Thursday (1/6/11) instead.

This washer has cost us so much in the way of replacing clothing- plus then time, money & hassle washing when it's not working. The closest laundry mat is 6 miles away- plus having little ones to deal with at the same time instead of just being home doing it. When it's working the choice is between loosing lots more money from it destroying clothes but getting to keep our routine or losing less money after paying for gas to get tho a mat (plus the added hassle taking little ones) and paying for the washing but getting to keep our clothes- even though we have a supposedly top of the line 7 month old washer at home.

Finally received an email from whirlpool 8 days later saying they would not give a refund, see update at top for more info.

"It's frustrating to buy something because a company is suppose to have quality products, just to find out that what you bought is not good quality and have it cost you so much more time and money in just months. And to find this is not a new problem, but one that's been occurring with these machines for a while- then again to find the company does not stand behind the quality of their products.

I'm sorry to hear this and am afraid we will not be customers of whirlpool or any of your related brands for life- as I can no longer trust that what we buy won't cost us hundreds of more dollars, stress and time from inferior quality. So we will never again be buying one of your products. You would have earned us as customers for life had the company stood behind it's products and dealt with an obvious quality problem by reimbursing the money we paid in good faith for a machine that would not destroy our clothing or cost us in stress and time just months after being bought. "

In case anyone wants to know, some other whirlpool owned brands (to my knowledge):

Amana, Estate, Gladiator, Insperience, Jenn-air, KitchenAid, Magic Chef, Maytag, Roper, Admiral, Econowash, Menu Master, Glenwood, Danby, Caloric, Imperial, Litton, Modern Maid, Speed Queen, Sunray, Viking ... feel free to share more you know.
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Posted by Alain on 2010-12-16:
Whirlpool, judging from recent and numerous complaints, is experiencing a bad quality control problem with it's products. Keep us updated and thanks!
Posted by Zeigs on 2010-12-16:
Thank you for you reply and I will keep it updated with any results (and the growing tally of clothing destroyed). My husband is stopping at Menards tonight so they can print another receipt off for him of the purchase.
Posted by Zeigs on 2010-12-18:
Review updated.

I was also contacted through this site by a whirlpool personal to email them about the issue and did so last night- emailing them about everything going on up to that point (including the machine stopping mid-wash now) and that we are already working with whirlpool but they are free to contact us if needed and I will contact them again if we run into a problem doing so. Hopefully we get this figured out.

We are planning on buying the extended warrenty from them now, because I don't trust this washer to be any sort of quality and not mess up again and again now.

So unfortunate, I thought whirlpool was a good brand and that's why we went with them was to avoid this sort of thing.
Posted by Zeigs on 2010-12-27:
Parts haven't come in yet and the washer will not go at all now. I wish we could just get our money back and buy something else. This washer has cost us so much in the way of replacing clothing and then time and money washing when it's not working. The closest laundry mat is 6 miles away- plus having little ones to deal with at the same time instead of just being home doing it. When it's working the choice is between loosing lots more money from it destroying clothes but getting to keep our routine or losing less money after paying for gas to get tho a mat and paying for the washing- even though we have a supposedly top of the line 7 month old washer at home but keeping our clothing.
Posted by Zeigs on 2010-12-27:
I contacted the whirlpool representative that contacted us through here and asked if there was any way we can return and be refunded for the washer as it's an obviously defective model and replacing the parts is only going to last a few months before we start this whole process over again destroying more clothing and shortly having to also pay out of pocket for the repairs. I will update with what we are told.
Posted by trmn8r on 2010-12-27:
What a nightmare. I am usually in favor of repairing appliances, but this sounds like a piece of garbage. Reminds me of the whirlpool gas water heaters that fail on a regular basis, even when new parts are put in. Someone posted here about how the new washers save water and are more efficient. I'll keep using my old agitator for now. Good luck and keep us posted.
Posted by Zeigs on 2010-12-27:
thanks for your comment- it has been a nightmare.

There is another recent review from another user with a whirlpool duet that their 2 person family goes through this every 9 months. So our experience seems about on par with that amount of time and that it will indeed be a revolving problem.
Posted by frustratedwithwhirlpool on 2011-01-04:
I have the same exact issues, I purchased my whirlpool front loader in May of 2010 and have had 2 boots replaced, and the complete basket. I have had destroyed clothes since I purchased the machine. One torn boot left my floor full of water. I have several dollars wrapped up in wrecked clothing and laundromat dollars. I have a family of 6 and this is very frustrating. They keep sending Factory Service out, their recent suggestion was that I was over loading or sorting my laundry wrong. Suggested using lingere garment bags.... really, on all of my laundry??? I don't think they know what is wrong with this machine. At this point I am asking for a new machine, but after reading these reviews, I have a feeling I will be going going through it all over again!!

My washer also was stopping in mid-cycle before the last service visit, it was sucking up socks (not only childrens socks) and the clog was tripping the machine, causing it to stop mid-cycle and sit there and beep.
Posted by Zeigs on 2011-01-04:
~UPDATE: Finally received a reply from whirlpool, in short (the way I read it) they said that no, they will not stand behind their product and that I should be happy with the warranty covering the repairs. Never mind this washer will be useless within months of the warranty being up (just like it's useless now as we wait for them to replace 'all the guts' of it).

And never mind we paid several hundred dollars in good faith of receiving a machine that would work for more then mere months and would not destroy thousands of dollars in clothing.
Posted by trmn8r on 2011-01-04:
Posted by Zeigs on 2011-01-04:
I'm sorry you are stuck in the same situation frustratedwithwhirlpool. ~hugs~
Posted by Zeigs on 2011-01-07:
we are still finding clothes that we didn't realize got torn/holes in them when putting them away. next week I'm going through everything and finding them all and then updating with a complete list =p
Posted by momsey on 2011-01-07:
I still want to know what a mama pad is.
Posted by Zeigs on 2011-01-07:
I'm sensitive to the chemicals in disposable feminine products so I use reusable ones- cloth pads instead of maxipads and a diva cup instead of tampons. A mama pad is just another phrase for a cloth feminine hygiene pad.
Posted by Zeigs on 2011-01-07:
here's some examples- http://hyenacart.com/hc_search.php?all=mama+pad&c=1&topsearch=1&x=0&y=0
Posted by momsey on 2011-01-07:
Oh! Ok, I didn't really even know they existed. Thanks for clearing that up.
Posted by Starlord on 2011-01-07:
Zeigs, TMI, thank you.
Posted by momsey on 2011-01-07:
I asked, Starlord. Blame me!
Posted by Zeigs on 2011-01-08:
Starlord, I was just answering a question =p
Posted by Starlord on 2011-01-08:
There is no blame, I was just out off a bit. Glad to have you aboard. S'okay, momsey, no harm no foul. Pardon me.
Posted by Zeigs on 2011-01-09:
Posted by The Frey Guy on 2012-12-19:
I just went on line to find out if other were experiencing a similar problem. My clothes are coming out with HOLES in them. My mattress quilted top has slice marks all over the quilt. My towels are torn. I thought it might be something I was doing but after reading similar issues... Its time to say good buy to Whirlpool! Not worth ruining clothing that adds up financially more then the cost of a new washing machine. I won't bother calling them, seeing no one on here seems to get a credible solution.
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Duet Washer: Bearings Shot After 14 Months!
Posted by Pyneclean on 11/28/2010
My $1,000+ duet washer has crapped out after 14 months of light to moderate home use. The bearings are shot. If you haven't experienced it, the washer sounds like an airliner taking off every time it goes into extract. It extracts about 5 or so times per load. Not good. Soon, the bearings will just seize.

As I do some research, I am realizing it's not an anomaly. It's fairly common. Bearings seize because the metal from which they are constructed is poor and they loose their shape. Absolutely lame for $1,000 washer. What's worse, they don't stand behind their products.

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Posted by olie on 2010-11-28:
Are you still under warranty? That might help.

If you purchased the washer with a credit card, you may find some assistance there. Sometimes CC issuers have extended warranties.

Please define "light to moderate home use". I personally do my laundry and "house" laundry every two weeks or so. My husband and two teens do their own when they need to. On the other hand, my college student came home and did about 3 loads between Thursday and Saturday night.

Back when I did my kids' laundry, I was doing one load per day, or more depending on muddiness or last-minute need for a Scout uniform or school concert. (Note: When your 5th grader brags "Ha ha, Mom, I'm taller than you!"--that's when he does his own laundry because he can reach into the bottom of the top-loader.)
Posted by Venice09 on 2010-11-28:
That's a great suggestion, olie. My credit card comes with a lot of benefits. I never thought to check for extended warranties. It's worth looking into.
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