My $1,000+ duet washer has crapped out after 14 months of light to moderate home use. The bearings are shot. If you haven't experienced it, the washer sounds like an airliner taking off every time it goes into extract. It extracts about 5 or so times per load. Not good. Soon, the bearings will just seize.
As I do some research, I am realizing it's not an anomaly. It's fairly common. Bearings seize because the metal from which they are constructed is poor and they loose their shape. Absolutely lame for $1,000 washer. What's worse, they don't stand behind their products. I WILL NEVER BY ANOTHER WHIRLPOOL PRODUCT OF ANY SORT! EVER!!
CORPUS CHRISTI, TEXAS -- We purchased a Whirlpool Duet Washer less than 5 years ago. After the first year of purchase one week after the warranty ran out, we began having trouble with the washer. It would start the wash then stop in the middle of the wash with a beeping sound indicating an F11 or DL. Worst of all, the model and serial numbers are inside the washer door so when there is a problem, you can't even open the door, because it automatically locks itself and can't be open. Not too smart, Whirlpool makers!
Whirlpool customer service told me that they don't place it in the back because then people have to move them. Hello! Better to move them and get the numbers for repair then to be stuck and not be able to open the door. Daaaa. Yes, it's the mother board that's bad! Cost over $350.00 not including labor. What a rip off! DO NOT BUY THIS JUNK!
Maybe one day, Whirlpool will recall them and pay back the consumer for the misleading information on these cheap washers. Better yet, they should be sued for putting out such expensive machinery that doesn't last. I went and bought an old used washer that has lasted a good 5 years and has required NO repair. What does that tell you? PEOPLE, DO NOT BUY THIS. YOU WILL REGRET IT!
BENTON HARBOR, MICHIGAN -- I have had the Whirlpool Duet stackable dryer for 4 1/2 years. After 2 1/2 years, I had to invest $500 for a new machine control electrics assembly. It worked well for 10 days, when it again stopped responding to the control buttons. If I pushed the buttons long enough, it would start. This went on, intermittently, for another 2 years. Now, at 4 1/2 years, I have to invest another $500.00 for the console electronics assembly. Solution -- buy a new dryer, right? No can do. Whirlpool has slightly changed the slots on the back of the dryer so the connector piece that fastens the two together doesn't fit. Their "professional" advice -- I need to buy a new washer as well! No other solution.
MICHIGAN -- Whirlpool Front Loading Duet Washer - purchased from Lowes 10/6/2012 suddenly stopped working 11/9/2013. Since it was out of warranty by 33 days they would not warranty the new part needed to fix it. Computer Control Panel $320.00. The part isn't available until 11/21/2013.
I contacted Whirlpool, they were not willing to stand behind their product. I am deeply disappointed the product didn't last longer than 13 months. I will not purchase another Whirlpool Product again. I have a Whirlpool Accubake Oven and a Whirlpool Refrigerator. The Whirlpool Refrigerator has seen a service repair man three times as well. It was purchased in 2006 and broke in the first 12 months of ownership. BEWARE OF WHIRLPOOL PRODUCTS. THEY DO NOT LAST!!!!
BOSTON, MASSACHUSETTS -- After almost 5 years of satisfactory performance, our $1200 Whirlpool Duet washing machine WFW9400SU1 requires repairs costing over $1100. Similar to another complaint listed, some parts rusted out, leading to extensive damage during use, which we realized only after the spin cycle became incredibly loud. Now the entire guts of the machine (bearing, drum, arm, casing, etc) need to be replaced - $900 parts and $200 labor.
I trust my repair man (who said they'd seen this type of problem before with Whirlpool) especially because he recommended buying a new machine instead. I called Whirlpool, and they said they could do nothing for me which made me very angry. This is a mechanical problem that could have been avoided by using proper materials. Whatever happened to the washing machines that would last 15-20 years?
LONG BEACH, CALIFORNIA -- Purchased the Whirlpool front load washer at Best Buy on 11-01-2012 at Westminster, CA 92683. Phone number: (714) 896-9693. Whirlpool Front Load Washer Model: WFW9151YW. Location of the washer: Long Beach, CA 90808. Problems: the washer was making loud noise on the spin cycle and oil leaked to the clothes. Called Whirlpool and they sent repair technician to replace the parts and repaired on April -04-2013.
After 6 weeks the washer was making noise again on spin cycle, leaks oil to the clothes. Called Whirlpool on May-18-2013, the repair technician came to our place, but the technician said that we have to pay for repair. They blamed that we overloaded the clothes, but we did not. The washer is still covered under its one year warranty, why we have to pay?
Called Whirlpool again on May-28-2013. They said the same things that we have to pay for repair the washer. The washer is still covered under its one year warranty; we do not think that we have to pay anything. I think Whirlpool is one of the worst companies for customer service. The Whirlpool front load washer is a bad product, they need to redesign it. They did not try to fix the problems, but they tried to find something to blame on the customers.
We purchased a Whirlpool Duet frontload washer 15 months ago, after the salesman repeatedly told my wife the Samsung was much the better machine. My wife explained that we had a Whirlpool machine for the past 20 years and she wanted to remain loyal! That doesn't pay!
The machine was serviced twice during the one year warranty and 3 months out of warranty the tub bearings need to be replaced. Whirlpool customer service has explained to me that 15 months is an exceptionable level of reliability for their washers (I'm paraphrasing). My new machine (not a Whirlpool) will be a no frills, no electronics, low cost disposable washer!
Just a quick note on the Duet Washer. Purchased this unit about 1.5 years ago and just had a main bearing failure, the drum seized, belt popped off with error code 27. This unit is covered under the extended warranty but is of marginal use. Whirlpool indicated the repair would cost $950 and chose instead to cash out for $600. Also the tech indicated that they had a bad bunch of bearings from a new vendor and the problem is common. I would avoid this washer and likely the dryer. It was quite expensive costing 600 dollars for a very short useful life. Avoid.
This dryer is a top end unit. It never completely dried clothing from day one. We read the manual over and over to try to figure out how to make it complete the drying process. We subsequently read many reviews about the same issue others were having. Clearly this product has a problem.
Last night, exactly 6 weeks beyond the end of the manufacturers warranty, the dryer quit. A call was made to Whirlpool asking for some consideration. I am having $4500 worth of new Kitchen Aid products delivered today and thought since Whirlpool and Kitchen Aid are related that I may get some relief. No such luck. My options were roll the dice with a service call and hope the part is cheap, or pay for an extra years coverage, where any additional repair would be covered. I opted for the latter @ a price of $287 bucks!
Suffice to say, we are not very happy with Whirlpool. I sure hope that the $4500 worth of kitchen products fare better. Our last washer, dryer and fridge were all GE. After reading all the Consumer Reports, we decided that Whirlpool offered the most reliable product. I am now having buyers remorse and wish I had stuck with products from GE.
I am very unhappy with my Duet Sport front load washer, and the way they are handling problems that they know about, but won't take any action to help their loyal customers work through without paying through the nose. Today I was told that I had a bad Main Control Board ($255.53), but to make sure the problem is corrected, I also needed to replace the Motor Control Board ($271.62). Why? Because there is no way to tell which one is the culprit, and replacing the wrong Board would either not fix the problem, or could cause the replacement part to go bad.
There is no way to single out the problem through a diagnostic test. So the solution is to replace both boards. At a total cost of $527.15 without tax or shipping, direct from Whirlpool. I wasn't even asking for them to give the parts to me for free. I just asked for them to split the cost with me. The service company that I use quoted me a cheaper price for the parts than Whirlpool did!!! I will never buy a single thing that carries the Whirlpool name again. That includes other brands that are owned by Whirlpool, such as MAYTAG, KITCHEN-AID, JENN-AIR, AMANA, BRASTEMP, CONSUL, GLADIATOR.