There should be a recall on this washer. Since the purchase of it in November 2008, I have had nothing but problems after problems. Cannot run it on high because it is so loud and walks. Even on low it will walk half way across the floor. It has scratched my wall and even tore the flooring. It is the worse piece of crap every made and Whirlpool won't do a thing about it even though there are so many unhappy customers. Yesterday the piece of crap's door opened and water gushed out everywhere. You wouldn't believe it - but the washing was off and we even unplugged it and it was still running.
I called Whirlpool to issue a complaint and they have such a cocky attitude. IT'S A TERRIBLE MACHINE AND I WOULDN'T RECOMMEND IT TO MY WORSE ENEMY! My friend had the same machine and experienced the same problems and after 4 service calls and still problem after problem, she bought another machine and top loader at that. I plan to do the same. We even bought the pedestals and the machine would always read level, but would always walk across the floor even on the low cycle. We had to use the quick cycle to wash our clothes and couldn't use any of the other features. The machine sucks!
I am now out of $1000 plus $200 for the pedestal. Now I have to buy another machine and get rid of both my pedestals at a cost of $400. Will have to buy a cabinet now for storage. Thanks Whirlpool for causing me to spend more money in this wonderful economy that no one can seem to get ahead of.
We purchased the Whirlpool Duet Sport Washer and Dryer in 2006 and spent around $2000. Just one year after the purchase, we experienced a very serious leak out the bottom of the washer. Luckily, we had purchased the extended warranty. We called a repairman and they came out to look at it. The metal basket had actually wore completely through the outer plastic basket. The entire contents of the washer had to be replaced. We had to take our laundry to the laundromat for nearly 2 months while we waited for repairmen and parts.
Today, we are still experiencing problems with the washer, though no leak. Currently, the washer is so loud we have to shut the door to use it and even then, we can still hear it. At what point does a maker recall an appliance with such extensive problems? It's time!
The smell isn't the only problem. My washer is only 2 years old and needs a repair job that will cost $565. The tub and basket need to be replaced because now the machine sounds like a train coming through my house. A cheaply made major part inside has broken down according to the repairman sent from my extended warranty company. I ALSO recently found small little FLAKES OF PLASTIC-LIKE STUFF BREAKING APART and coming into the laundry. It was stuck to my microfiber face towels and that's how I found out WHEN I RUBBED MY FACE WITH A TOWEL AND THERE WERE THESE VERY TINY HARD THINGS STUCK IN THE TOWEL SCRATCHING MY FACE.
Then I found these things stuck to all my microfiber towels and they're all ruined. I can't tell if there are smaller bits in other fabrics that cannot be seen with the eye. I did save the towels to show the repairman when he returns. Someone may get hurt by this; hopefully not a BABY. I have noticed by reading complaints this part failure is a problem for many consumers with this machine. So much so that the part is hundreds on back order at Whirlpool as of 1/19/11. I waited so far a month for the part on back order then decided to call Whirlpool.
The parts person said it could be years before the part becomes available, if ever. Doesn't that mean they should replace the washer? The parts person said to look around to see if other vendors have the part out there; that would be my best bet. Well, I did buy an extended contract with someone else. I let them know what Whirlpool said and now I am waiting to see if they will come through for me. No more Whirlpool for me. There should be a recall.
I bought my Whirlpool Duet washer and dryer in April 2009 when I bought my first home. I used my tax credit to pay about $2000 total for the set. It started leaking in November 2010 and I hadn't bought the extended warranty.
My husband took the washer apart and discovered that the plastic casing around the metal tub had a tear all the way around the opening. The metal rubbed against it so much it ripped it apart. This is clearly a manufacturer defect. The washing machine is just poorly made. It knocks so loudly that we turn it off mid cycle and then begin it again when we leave. I could handle the sound... What I can't handle is the 2 inches of water all over our laundry room floor and hallway.
I spoke with Whirlpool and the representative didn't even act surprised or ask me what the problem was. When she looked up my name and saw the machine type she offered to pay for parts but I would have to pay for labor. My husband already had the washer apart - We know what the problem is! Then Whirlpool offered to pay for labor instead - but not both. We simply can't afford to pay for either.
We live paycheck to paycheck and the cost of going to the laundromat is almost too much. We only have one child and do laundry only once a week so it's not like we overuse it. I am so disappointed because initially I was super excited to have a nice looking good washing machine that would last at least ten years. I think Whirlpool should replace my washer but I don't want a Duet - it is simply junk. It's amazing to me that a company so big treats its customers so badly.
I thought I had done my due diligence when researching this washer. I will never buy another Whirlpool again and I am telling everyone I know about this situation. It's sad that a company that was once so respected and reliable has dropped to such a low level that it takes advantage of hard working people.
My $1,000+ duet washer has crapped out after 14 months of light to moderate home use. The bearings are shot. If you haven't experienced it, the washer sounds like an airliner taking off every time it goes into extract. It extracts about 5 or so times per load. Not good. Soon, the bearings will just seize.
As I do some research, I am realizing it's not an anomaly. It's fairly common. Bearings seize because the metal from which they are constructed is poor and they loose their shape. Absolutely lame for $1,000 washer. What's worse, they don't stand behind their products. I WILL NEVER BY ANOTHER WHIRLPOOL PRODUCT OF ANY SORT! EVER!!
CORPUS CHRISTI, TEXAS -- We purchased a Whirlpool Duet Washer less than 5 years ago. After the first year of purchase one week after the warranty ran out, we began having trouble with the washer. It would start the wash then stop in the middle of the wash with a beeping sound indicatig an F11 or DL. Worst of all, the model and serial numbers are inside the washer door so when there is a problem, you can't even open the door, because it automatically locks itself and can't be open. Not too smart, Whirlpool makers! Whirlpool customer service told me that they don't place it in the back because then people have to move them. Hello! Better to move them and get the numbers for repair then to be stuck and not be able to open the door. Daaaa Yes, it's the mother board that's bad! Cost over $350.00 not including labor. What a rip off! DO NOT BUY THIS JUNK! Maybe one day, Whirlpool will recall them and pay back the consumer for the misleading information on these cheap washers. Better yet, they should be sued for putting out such expensive machinery that doesn't last. I went and bought an old used washer that has lasted a good 5 years and has required NO repair. What does that tell you? PEOPLE, DO NOT BUY THIS, YOU WILL REGRET IT!
ALASKA -- After researching new washers for a couple months, I decided to purchase the Whirlpool duet rather reluctantly because I didn't really care for all the electronics on all these new machines, but there isn't a lot of choices for front loaders and we only have room for stackable in my home. The electronic part of this machine so far has worked fine but after using the machine for 2 months it leaked water out the front door...I happened to notice right away and stopped the cycle. I thought perhaps something had gotten caught in the door. It ran fine for at least another week. I was in the room ajoining the washer installing hardwood floors when I noticed water underneath the pad...It was coming from the washer. It had spilled out quite a bit and I again had to stop it. This time I called Lowe's and said you know this must be defective and I would like to take it back. They said it was past the 30 days and that I would have to call the local service repair company to do the warranty work. They came out and took the washer apart in the back looking for flow level indicators etc. And couldn't figure out what was wrong. They called Whirlpool technical support and where told that they have been having trouble with the doors and to order a whole new front panel. The repair guys call in 3 weeks to say the part is in and they can install it. When they show up they say they will have to remove the dryer. Why I ask? To install the door and gasket they have to take off the top. After they repair the machine and put the dryer back they write me a bill for $80.00, For removing the dryer. I said I was not paying for that and that Whirlpool should pay. I called the repair company's office and they were very rude when I said I would not pay...We are not on very good terms right now...They are threatening collections. I have talked to Whirlpool employees and superviors and they will not pay stating that the dryer was of a different make and they did not have to pay. It probably takes 5 minutes to uninstall and reinstall the dryer. I could have done this myself if I had been told ahead of time that the dryer had to come off. I'm very angry that both companies are telling me I need to pay for this extra fee and citing the need for their wash machine to be accessible. Their wash machine almost flooded my home and who's to say if it's really fixed and it won't happen again. Also my guess is they don't pay the repair company enough to do warranty work and they in turn try to charge extra. I feel Whirlpool knows about this problem with the leak, because their technician sure did.
DAMASCUS, OREGON -- In July of 2007, my husband and I purchased a new Whirlpool Duet washer and dryer set. A few days ago, we started smelling a musty odor coming from our laundry room and discovered the floor around the washer was wet. Both of our older kids sometimes do their own laundry, so we asked them if they knew why there was water on the floor. Neither one had any idea. I decided to try a load of wash to see where the leak was coming from, so I set up a chair next to the machine. About ten minutes into the wash cycle, it started leaking from under the machine (ours sits on a pedestal, so it was leaking between the washer and pedestal). The repairman came today and told me the gasket was torn and would need to be replaced. Fortunately, for us, the machine is still under warranty. I asked him what would cause such a thing to happen, and he said it could be from a belt buckle or something else with metal that could get caught up on the gasket and tear it.
I asked if he had seen other Duets with the same problem and he said there had been quite a few. That made me suspicious, especially since I don't wash clothes with belt buckles in my washing machine, and could not think of anything else that could cause such damage. Ironically, when I was at the grocery store that same day, I happened to mention to the checker that I had my washer repaired that day. He asked me what was the brand and I told him Whirlpool. He said that he and his wife had just repaired their Whirlpool Duet because it leaked and ruined their hardwood floors and that it was because of a torn gasket! Their machine was only one month old.
I plan to write to the company and file a formal complaint. There appears to be a serious design/gasket quality flaw in this machine. I am expecting this to happen again very soon and, once the warranty runs out, this would probably be an expensive repair, as the top and front of the machine has to be removed in order to remove and replace the gasket. We thought we were paying for and receiving a high-quality product. Now I'm not so sure!
CHARLOTTE, NORTH CAROLINA -- I had this washer for 5-1/2 years. I use it about 3 times a month. Warranty ran out this last February. Machine stopped working. Called tech and he came and said I need a new console and power board. Two weeks later I get told they don't make it anymore and sorry about your luck. I used this washer under 200 times in 5 and half years. Whirlpool offered nothing and I will never buy a Whirlpool product again.
DRIPPING SPRINGS, TEXAS -- We just bought a Whirlpool a couple of months ago and now after reading the other reviews I know why my clothes are coming out with tears and holes! I wasn't sure if it was the washer or dryer causing the damage. I hope to be able to return mine! I had the older Duet and never had this problem. Bummer!