Whirlpool Duet Series - Page 3

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1.1 out of 5, based on 14 ratings and
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Whirlpool Duet Front Load Washer Rips Clothes
Posted by on
Rating: 1/51
LONGMONT, COLORADO -- I have had my front loader washer for 2 years now and 3-4 months ago it started ripping up clothes. The repair guy says there is no registered remedy for this by Whirlpool so he cannot fix it. DO NOT BUY WHIRLPOOL DUET FRONT LOAD WASHERS!!
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WP2008 on 05/11/2012:
Hello imcelticmoon. My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with your washer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name(imcelticmoon), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
beckylouwho on 12/08/2012:
I replaced the interlocking door latch and less than 90 days it went out again.
Why does such an expensive washer have such a weak flimsy part that keeps going out? I thought buying this washer would save me money on utilities but this is the third door latch I had to buy. There is no savings and I wish I had purchased a less expensive top loader now!
DSE on 12/18/2012:
I have had the same problem for the last 3- years . I had multiple Whirlpool service companies ( I have the warranty) come see it and all provide no remedy, they make me feel that I am inventing this issue. the washer/dryer just yesterday riped in 3-4 locations my daughters brand new GUESS sweatshirt and my son's albercrumbee shirt ( ist time washes). they were both in two different loads ....I paid a lot of money for the duet and I was a great advocate of good it is...NOW I tell everyone DO NOT BUY the Whirlpool duet,
Concerned Customer! on 06/05/2013:
Our clothes have been ripping as well and Whirlpool says it is not within the 1 year warranty so we have to pay for a service repair plus parts and then for the service repair to come back if he has to order our materials! Never buy from Whirlpool - only more $ down the drain with the amount of clothes that were torn to shreds! I even asked if it is a design problem will it be covered for the amount we spent on the machine and I was told no only if it is within the 1 year warranty time!
Maria on 06/19/2013:
My washer was crap from the beginning. the first thing was the seal was broken when they delivered a new washer it was leaking. Now 1 yr and a half with no warranty the washer is ripping my clothes . I will never by Whirlpool again I should have kept my old washer. :(
B on 07/07/2013:
my advice for everyone experiencing a problem with torn clothing from the Whirlpool front load washer is to file a complaint with the BBB. I have been having the same issues and have already done the same. If enough people complain then they may be forced to recall this expensive and defective product.
B on 07/07/2013:
Pleasesend conplaint to the BBB, they may be able to help.
J.S. on 07/16/2013:
Our Whirlpool Duet has been ripping/tearing our lightweight clothing as well. It is about 2.5 years old. So very frustrating that this washer is doing this. I will not ever recommend or purchase another Whirlpool product again. Very possibly will not purchase a front loader again either.
jeremy on 08/03/2013:
The duet has been completely horrible! Our first one had the pump drain thingy go out and flood our home. Thankfully we had an extended warranty and received a new washer. The new Duet has torn clothes from day one we've had a service man out three time in six months to replace the tub gasket and I just realized it tore some more clothes! I hope Nebraska Furniture Mart will take this pos back and give us an in store credit for any washer other than Whirlpool or a subsidiary of Whirlpool. So time consuming and frustrating.
James Resnick on 09/07/2013:
Interesting!! I am shocked to see how many people are experiencing the same problem. I googled the issue to discover this an many sites stating the same problem. I am really frustrated that a large company like Whirlpool would put their name on such a crappy product.
Barb F. on 09/09/2013:
I'm so frustrated with our expensive set that I'm seriously considering taking an ad out in our newspaper (circ. 350,000) offering it free to anyone who doesn't mind: A) having to put all their clothes in mesh bags so the washer doesn't shred them
Chris W. on 09/30/2013:
We seem to be experiencing the same problem. Our units are three years old this week and have been ripping clothes for about six months. Add the failure of the drain pump and worn out/leaking seal to the frustration out of warranty of course! The 10 year old top load units we left with our friends work completely problem free. Time to take them back I guess.
Gilbert M on 10/09/2013:
I don't have to explain my problem with Whirpool Duet Washer because we are all in the same boat in ripping clothes. As of today, 6 clothes were victimized by this wrecking machine.
Angela on 10/24/2013:
I also experienced clothes ripping and I filed a complaint about ripping clothes and Whirlpool did nothing to resolve it stating that it's not under the 1yr warranty. The complaint was closed. I encourage other people to please register a complaint with the BBB so that they will issue a recall on these units!
susan on 10/26/2013:
I just received an American eagle sweatshirt as a gift. I washed it for the first time Guess what? the whole hood is torn! I am so mad. The Duet washer has shredded my sons shirts on an average of 2-3 a week. Scrub pants shredded. Blankets my mother crocheted who has passed away shredded! I thought it was a new puppy at first until I put 2 and 2 together. I bought the extended warranty. Lets see what they have to say. I cannot afford this. It is 4 years old. These items need to be reimbursed and the washer needs to be replaced. forget fixing it. More things will be destroyed before t just going to destroyed before they see if it is fixed.
Crystal on 11/02/2013:
100's of dollars in clothes torn! I have to wash clothes in mesh bags. I have a repair man coming out next week to replace the rubber gasket for the 2nd time. Hopefully he will determine that it is 'unfixable' and Lowe's will let me get a new one (not a Whirlpool!). So far Whirlpool has been no help.
George Fischell on 12/05/2013:
Apparently this is a serious design flaw. I have contacted Whirlpool for a fix, if no response I will file with BBB and Lowes. Several expensive items have been shredded.
Oj Ob on 12/05/2013:
It may not worth writting more on how flaw duet was design. I bought mine in 2011 and 3 months out it started tearing my cloths. I called Whirlpool complained about this stupid machine and the only thing they did was to send someone to replace the door boot. After 3 months it started tearing up more cloth and I called them for second time. Again, they sent someone to fix it. Four months after that it started tearing up clothes again. And they come for third time. I ended up buying another washer and gave the stupid machine away. Never again, I will not buy Whirlpool product.
Colleen Tully on 12/10/2013:
Ditto to everyone who has posted here regarding torn clothes. I've had it with my kids' new stuff getting ruined in the wash. I am FURIOUS.
Candy on 12/21/2013:
I have had my washer for 4 years and it started tearing our clothes a few months ago. I also have the rubber residue all over so that I have to run the load through another cycle. How do we file a complaint with BBB?
When I tried it can't find "Whirlpool"? This is awful! The only fix is buying a new washer! I had a top loader for over 11 years, and only bought new ones when we moved. Wish I would have brought the old ones...they'd probably still be working and they NEVER ate our clothes!!
Greg on 12/22/2013:
We bought a new house about 1 1/2 years ago that was furnished all with Whirlpool! NEVER AGAIN! We have had issues with all appliances except dishwasher ( knock on wood). The Washer issue is the worst and it has torn up many garments! We will never again buy or recommend this junk! We will joining the rest of you that have written to the BBB!
Nancy on 02/03/2014:
I ran across this in looking for a new washer/dryer. We have an older Duet set(from 2007?) and just in the last year, I am noticing small holes in a bunch of clothing.
amy on 02/07/2014:
Same issue here from the get go. I thought I was over filling out putting stuff in the gasket. I'm so careful now and still clothes come out ruined do much money lost. Sometimes they look like I took a weed wacker to them
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Whirlpool Duet
Posted by on
Rating: 2/51
Just a quick note on the Duet Washer. Purchased this unit about 1.5 years ago and just had a main bearing failure, the drum seized, belt popped off with error code 27. This unit is covered under the extended warranty but is of marginal use. Whirlpool indicated the repair would cost $950 and chose instead to cash out for $600. Also the tech indicated that they had a bad bunch of bearings from a new vendor and the problem is common.

I would avoid this washer and likely the drier, it was quite expensive costing costing 600 dollars for a very short useful life.


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Alain on 04/06/2012:
Thank you for a helpful warning and a good review. Whirlpool is a brand I would not currently consider purchasing.
WP2008 on 04/10/2012:
Hello, Snowbound! My name is Emily and I am a representative of Whirlpool. We sincerely apologize for the frustration you have experienced with the washer. If we can be of assistance please email your name, user ID, phone number, address, model and serial number as the website on which you were contacted to Whirlpool.Digital@Whirlpool.com. We would be happy to review this further. Sincerely, Emily.
LeeAnn on 04/26/2012:
I have the same problem with mine and Whirlpool couldn't care less. Hopefully, consumers will look at a class action lawsuit to help mitigate our losses in purchasing Whirlpool products
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1 month out of warranty; out of luck
Posted by on
Rating: 2/51
This dryer is a top end unit. It never completely dried clothing from day one. We read the manual over and over to try to figure out how to make it complete the drying process. We subsequently read many reviews about the same issue others were having. Clearly this product has a problem.

Last night, exactly 6 weeks beyond the end of the manufacturers warranty, the dryer quit. A call was made to Whirlpool asking for some consideration. I am having $4500 worth of new Kitchen Aid products delivered today and thought since Whirlpool and Kitchen Aid are related that I may get some relief. No such luck.

My options were roll the dice with a service call and hope the part is cheap, or pay for an extra years coverage, where any additional repair would be covered. I opted for the latter @ a price of $287 bucks!

Suffice to say, we are not very happy with Whirlpool. I sure hope that the $4500 worth of kitchen products fare better. Our last washer, dryer and fridge were all GE. After reading all the Consumer Reports, we decided that Whirlpool offered the most reliable product. I am now having buyers remorse and wish I had stuck with products from GE.
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Slimjim on 03/06/2012:
I can understand your frustration but the unit is 6 weeks out of warranty, and many times that's not close enough to get a whole lot. This is where purchasing from a servicing dealer may have helped, as they can manipulate (slightly) the delivery date on these "in the neighborhood" service calls. The main reason I never send the warranty card back to a manufacturer upon buying a new unit.
Venice09 on 03/06/2012:
It quit working one month out of warranty. Interesting. And then they want to sell you a warranty for $287. Even more interesting.

I'm not sure how you got the impression that Whirlpool has the most reliable products. The complaints on this site alone are countless. In fact, I have come to believe that Whirlpool products are the least reliable. I sincerely hope you have better luck with all your new appliances.

It's important to send in the warranty card, as its a way of notifying you in the event of a recall.

Thanks for posting the model number.

trmn8r on 03/06/2012:
I'm a big believer in the end of the warranty is the end of the warranty. It stinks when a product fails shortly after the termination date, but that is the chance we consumers take.

It sounds like this has not yet been repaired, so there is no way of knowing if this is the result of a commonly known part failure or something more random. If it turns out that numerous customers have experienced the same failure, it may give you ammunition to ask for some compensation, but even those claims are a tough slog. Good luck.
BigAl on 03/06/2012:
Sorry about your luck. As to your dryer not completely drying your clothes from day one let me suggest a probable reason. Your unit probably has an electronic sensor to determine when the clothes are dry. Most people assume that this is the problem. However most cases are caused by improper venting or vent restriction. Since this problem has been evident since day one that is the first thing you should investigate. Improper venting can also lead to premature failure of many dryer parts.
WP2008 on 03/20/2012:
Hello mkrukar. We are sorry to learn about the frustration you have experienced with your dryer. We would like the opportunity look into this matter. If you would email us your contact information, including your name, phone number, address, site you were contacted on, and full model and serial number to Whirlpool.Digital@whirlpool.com, we will be able to review this further. Sincerely, Melanie.
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Whirlpool Just Lost Me as a Customer for Life
Posted by on
Rating: 1/51
I am very unhappy with my Duet Sport front load washer, and the way they are handling problems that they know about, but won't take any action to help their loyal customers work through without paying through the nose. Today I was told that I had a bad Main Control Board($255.53), but to make sure the problem is corrected, I also needed to replace the Motor Control Board($271.62). Why?, because there is no way to tell which one is the culprit, and replacing the wrong Board would either not fix the problem, or could cause the replacement part to go bad. There is no way to single out the problem through a diagnostic test. So the solution is to replace both boards. At a total cost of $527.15 without tax or shipping, direct from Whirlpool. I wasn't even asking for them to give the parts to me for free. I just asked for them to split the cost with me. The service company that I use quoted me a cheaper price for the parts than Whirlpool did!!! I will never buy a single thing that carries the Whirlpool name again. That includes other brands that are owned by Whirlpool, such as MAYTAG, KITCHEN-AID, JENN-AIR, AMANA, BRASTEMP, CONSUL, GLADIATOR.
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Venice09 on 02/08/2012:
The complaints just keep piling on. I wonder how many customers a company can lose before being forced to do something about it. I would think at this point they'd hang on to each remaining customer for dear life.

Do yourself a favor and stick with basic appliances. They last longer, are more reliable and are easier and less expensive to fix if it becomes necessary.
ok4now on 02/09/2012:
Here we go again. You know what I mean Venice. As I stated in previous posts Whirlpool is well aware that they are selling appliances with bad circuit/idiot boards. Rather than recall them which would cut into their bottom line, they dump them on unsuspecting consumers. Then these consumers are forced to pay big bucks for repairs.

Lesson learned: Stay away from all Whirlpool and Sears/Kenmore products.
Venice09 on 02/09/2012:
As I said on another thread, I think what bothers people the most is that they put their trust in a brand in good faith just to find out that they spent their hard earned money on something that has a known defect. It's a terrible betrayal of trust, but these companies just don't get it. Whirlpool deserves whatever happens to them now.
GenuineNerd on 02/09/2012:
Or for your next washer, buy one that still uses reliable, old-fashioned knobs. The main problem with many newfangled appliances is when motherboards/control panels fail. Knob controls have been proven reliable for years and years.
no_maytag on 02/13/2012:
bought a speedqueen top load after my neptune front load failed twice with board
WP2008 on 02/16/2012:
Hi, I am a representative of Whirlpool. I am sorry to learn of the issue you are having with your product. If there is anything that I can do please reach out to me via e-mail at Whirlpool.digital@Whirlpool.com please include your user name, the site we contacted you on and your complete contact information.
Venice09 on 02/16/2012:
No_maytag, I hope you write a review on your Speed Queen top loader. I plan on purchasing one in the near future and would love to read some feedback.
2cent-er on 02/17/2012:
You don't need two boards. if in fact you have a board failure. what you need is a different service co. while there is no one definitive test, based on fault codes,to determine which board is bad-a knowledgeable servicer should be able to tell you exactly which part has failed. otherwise it's called 'cya' or 'throw parts at it till it's fixed'.
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User Care Guide And Instructions
Posted by on
553 BENSON RD, MICHIGAN -- My 4 yeat old Whirlpool washer just quit because the drain pump filter was stop up with lint and other junk. I read the user care guide and followed all the loading directions. The user guide had no instructions about removing the lower panel and cleanig the pump filter. The filter stopped up and started smelling and leaving the wash with too much water in the cloths, this finially cause the drain pump to fail. I called Whirlpool exeperience center and made a complaint. They said that they do not recommend cleaning the drain filter. New washing machine by other manufactors have a small access door and their users guide has instructions how to drain the pump and remove and clean the filter regularly. I will never buy another Whirlpool product and would not recommend Whirlpool to anyone else
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trmn8r on 12/06/2011:
From your description, your machine HAS this access door, but there isn't an instruction on how to clean a user-serviceable filter? And this caused the pump to fail?

That's not user-friendly at all. Great complaint!
Anonymous on 12/06/2011:
The pump filter is an item which should be cleaned every so often. Appliances are like our vehicles...take the time to get to know them just a little bit, give them a little TLC, and let the experts handle the big jobs.
trmn8r on 12/06/2011:
J4A - the user's guide is where the non-expert would learn to do this procedure that you recommend so that they don't ruin the machine, correct? It didn't work out that way in this case, due to no inadequacy in the OP's comprehension.

I need to go look at my user's guide AND my washer. I never was aware that my washer may have a lint filter, and it is still going strong and cleaning my clothes fine.
Anonymous on 12/06/2011:
Trmn8r> I never mentioned a user's guide in my original comment. I simply stated that it is helpful to get to know your appliance. Quite often, just adding a squirt of grease on this, or some lubricating oil on that, and appliances will last several years past the original warranty. Again, a little TLC goes along way.
trmn8r on 12/06/2011:
I noted that you didn't mention a user's guide. Both I and the OP did in our comments.
At Your Service on 12/08/2011:
I have a family member with this same unit. Whirlpool only suggests cleaning this filter area in the event that the water stops draining correctly. The front panel is removable because of this.
trmn8r on 12/08/2011:
I found the user's manual on the Whirlpool website. Not a thing about cleaning this filter, or removing any access doors. This is consistent with the OP being told by the CSR on the phone that it isn't a recommended procedure.

The natural question that then arises is what caused the OP's filter to clog if it isn't supposed to in normal use. You would think there would be complaints about this all over the web, in addition to the plethera of other complaints about the Wfw8300.
At Your Service on 12/09/2011:
If I remember right, the product ships with four guides -- an installation guide, user guide, supplemental user guide and warranty addendum. What we are talking about appears within either the installation or supplemental guides. It's not something normally needing cleaning, as the tub doesn't regularly become clogged. When it does, however, the drain system is accessible from the bottom of the unit when the panel is removed.
trmn8r on 12/09/2011:
I'd love to see a link so I could verify that. The OP points out that they have seen such instructions in the User's Guide of other machines. It makes sense to put it there, certainly not in the installation guide which most people throw away once it is installed. As far as a "Supplemental User's Guide," I have a stack of manuals on appliances and everything else in my house and I don't have one of those for anything.
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Posted by on
As with the others who have posted here, I would caution anyone considering buying a Whirlpool appliance, based on my experience. 18 months ago I purchased this new, front loading washer. I am a single person, living alone and don't do laundry for anyone else. I wash 2 to 3 very light loads per week (sometimes less), use soft water, etc. About a week ago I noticed a very loud noise coming out of the washer on spin cycle. I called an authorized repair shop and the repairman came by today. He informed me that a bearing was going out and that the repair bill would be $1120.70. He strongly urged me to call the Whirlpool warranty center to see if they would extend the warranty, given the circumstances. I called and--you guessed it--they essentially told me to stick it. To say that I am dissatisfied in an extreme understatement. Based on my experience, I would encourage everyone to select a different manufacturer.
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Venice09 on 10/21/2011:
If it makes you feel any better, even if you had an extended warranty, the chances are good that the company would have found a loophole or another way not to live up to their end of the deal. Either that, or they would have made you jump through so many hoops that you would have eventually put the washer to the curb.

This is another example of planned obsolescence. The reason the washer worked for an extra six months is because it was used infrequently. With normal use, it probably would have stopped working just outside the warranty.

I'm sorry you had to find this out the hard way. I find it better to purchase basic models that last longer and are easier and cheaper to fix. When you do have to replace them, it's a lot easier on the pocketbook.
At Your Service on 10/22/2011:
This is another good reason why I advocate looking into extended warranty coverage when making such a major purchase. The purchase of a washer with a one year warranty is unbelievable to me. I'm not sure what is meant by, "giving the circumstances." It would seem rather straight forward. Merchandise was offered with a shorter warranty coverage and the consumer accepted it.

We've all agreed that there isn't a brand on this site that doesn't have its share of complaints and compliments. That's the nature of manufacturing. I've got family members that own Duets and they all LOVE them. They think they're well built and run beautifully. Purchasing from one manufacturer compared to another is not the solution. The solution is not accepting a short warranty upon purchase. Take the time to study and purchase where a warranty to your liking is offered. Many retailers will guarantee low price, so pricing is not the real determinant to where one should purchase -- SERVICE IS!
Venice09 on 10/22/2011:
"The purchase of a washer with a one year warranty is unbelievable to me"

Me, too! Especially the expensive, high-end ones. That's why I buy basic models. They last longer and are easier and less expensive to fix.

It isn't the consumer's responsibility to make sure an appliance lasts longer by spending extra money on an extended warranty. It's the manufacturer's obligation to build a product that doesn't need one.

Service is the same everywhere. Just read the reviews!!
At Your Service on 10/22/2011:
Again, I appreciate the reply Venice09.

This is where, I believe, we respectfully disagree. The manufacturer has absolutely no obligation to build something that won't break or every need warranty coverage. In fact, the manufacturer is simply building something the public will buy.

And, with all respect, we also strongly disagree on the "service being the same everywhere." It's why one may purchase from one retailer versus another.
Venice09 on 10/23/2011:
If all appliance brands have the same premature breakdown rate, as you claim, then consumers have no choice but to buy shoddy merchandise. Manufacturers are not producing what consumers want. They are producing what consumers are being forced to buy. But don't worry. The company will sell you an extended warranty because they know the product will only last as long as the original warranty. What a racket!

Service is the same everywhere. As you've stated, the problem exists throughout the industry.
2cent-er on 12/02/2011:
If the OP is still following this, call them again. they are, if you move up the chain, fixing these-n/c...assume you were using hE detergent[reg stuff can eat at the seals and take the bearings out=your problem]. also constant small loads are diffcult for a front loader to control-causes the basket to have a hard time spinning true which puts too much wear on the tub bearings and shaft. buy a smaller size top loader.
Venice09 on 12/02/2011:
That's great advice, 2cent-er. It makes sense. I do a lot of small loads of laundry, so that's another reason for me to avoid a front loader.
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MANY Troubles - Washer duet steam 4.0 front load made by Whirlpool
Posted by on
Washer wfw9500 front load purchased @ Lowes on 4/8/08. My washer came with a one year manufactured warranty. Plus I brought extended FOUR more years and its a GOOD thing. Washer was 1298.00 pestal 228.00 plus my protection plan of 159.00.

BUYER BEWARE...look for another machine. You will always have codes popping up and your machine not working. Just my son and I, and I have to call them out FOUR times this year so far. The service appointment are a FULL DAY WINDOW 8-5. Each time taking off work. Lowes Extended Plan they either calls Stats service out of peoria, IL or A & E from Bloomington, IL.

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WP2008 on 09/06/2011:
Hi my name is Kyle and I am a representative of Whirlpool. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via Facebook (Whirlpool) or Twitter (WhirlpoolCare). Or contact us directly via e-mail Whirlpool_Digital@whirlpool.com please include your user name and what site we contacted you on for our records.
At Your Service on 09/07/2011:
Actually, I think the 9500 series seems like a nice model and compliments the entire line of Duets. I don't know of anything that doesn't have it share of complaints, especially on this website. But overall, I think Whirlpool makes a great product. It sounds like you've got one that might be considered a problem though. Depending on what is being serviced, it may be more cost effective for the servicer to just replace the unit. Have you spoken to them about this option?
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Duet Front-Loading Washer door seal poor design
Posted by on
The gray rubber door seal on the Duet Sport front loading washer is a terrible design. It traps water in it and around the edge which then causes mold and slime to form. Whirlpool's suggestion is to use bleach which I refuse to use) and to dry it out with a towel after every use. I have never had a washing machine which has been so labor intensive. I eventually had to order a new seal because it is so disgusting but the new seal does not match the old one and now causes rubbing on the tub.
Whirlpool does not see this as a defect in the design and I will not be purchasing another washing machine from them.

I also am disappointed in the lack of selections for the wash cycles. No matter what I do, my clothes never seem to smell clean anymore. I am ready to go back to the old top filling machines.
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Venice09 on 07/30/2011:
This is just my opinion, but I believe front loaders are more trouble than they are worth. A washing machine shouldn't require so much attention. It just makes laundry more time consuming. I also don't think they use enough water to thoroughly clean clothes. I've seen that complaint over and over here, and it just makes sense.

I wanted a front loader from the first time I saw one in a laundromat many many years ago. When they finally became available for residential use, I was thrilled and wanted one right away. But something told me to wait, and I'm so glad I did. I have seen so many complaints about front loaders that I doubt I will ever buy one. Unless front loaders are redesigned, I'll stick with my top loader.
saj80 on 08/01/2011:
Venice, for what it's worth, I agree 100%.
MBZ on 08/14/2011:
I have had 3 different Duet front load washers delivered within 2 weeks and everyone of them has leaked from the seal. Thank goodness Lowes has taken care of the problem each time but now I will change brands because the third time was not a charm!
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Washing machine walks and came apart
Posted by on
My Whirlpool sport shakes so bad when in rinse or any spin cycles. We just thought it was normal, It was level and my wife and I would just look at each other when this thing went on its rants. Tonight it was spinning and we heard a couple of knocks and then bang bam. I heard this in the garage, I ran in unplugged it and it wouldn't stop. then that was it. Now I have a 2 year old washer that is junk.

I was leary about buying a washer made in another country and this is just proof we are being ripped off by corporate America. Now I am going to file a complaint .
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Alain on 05/29/2011:
You probably know this web address all ready.
Venice09 on 05/29/2011:
It was still spinning off balance after it was unplugged?! That's spooky.

I had the same problem with my Maytag washer. After a year of countless service calls, replacement of parts and an ultimate rebuild of the entire machine, it still wasn't fixed. If your washing machine is no longer under warranty, you might want to consider cutting your losses by just replacing it.
azRider on 05/29/2011:
I used to own a laundromat and had 23 top loading machines. the most common reason a machine is banging and moving around like that is because the load in the machine is unbalanced. that is, to much clothes or towels in one spot. jeans and towels can hold a lot of water, and one gallon of water weighs a lot. you get 3 or 4 towels wet and all grouped on one side of the washer and its going to start spinning crazy and become a walking machine. once the tub starts moving in an unbalanced state you can destroy a motor, a transmission or the tub its self. so buying a new machine is not going to solve your issue if you have a habit of just piling in your stuff on one side of the washer. be sure your evenly distributing the items around the tub. make sure there is not more of one item than another on one side inside. if you evenly space your items inside the tub it will prevent the tub from getting unbalanced and breaking it.
Venice09 on 05/29/2011:
AZ, not necessarily. The tub in my Maytag washer constantly went off balance regardless of the load. My older washing machines were designed differently and did not go off balance as easily. One tech actually told me that I could only wash an even number of jeans. He didn't even realize how ridiculous that sounded.
Jim on 06/01/2011:
AZ, you're talking about top-loaders, we're talking about front loaders. There's no way to "balance" the load in a front-loader. Mine has lunched the drum bearing now from the sound of it. It has shaken the floor hard since we got it and everyone involved says it's "normal". Bull. This thing has three large CEMENT blocks in it because they built it so @#%)@$ CHEAP! Not to mention it cost an arm and a leg and it only lasted five years. That's just wrong. The "shock absorbers" are laughable, the drum unit moves a good six inches in every direction, how in the world did Whirlpool expect it to last? They DON'T! They rip us off by selling a poorly designed product made in another country with inferior parts to a trusting public. Well this is the last straw. I'm tempted to print out every message I see with the same problem and take the defective part(s) to Whirlpool's corporate headquarters in Kalamazoo, MI and demand a replacement. I bought the extended warranty but that ran out a year ago. This is ridiculous. The FTC is also getting a record of this fiasco from me. Spending several hundred dollars on a washing machine that only lasts a few years is a rip-off!
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Don't buy a Whirlpool Duet Washer!
Posted by on
In 2003, I bought a Whirlpool Duet Washer and Dryer Set for over $2000. Three years ago, I had to have the washer repaired for over $350. Then last year I had to have it repaired again for $375. Today, the repairman was back. He told me that the unit has to be replaced. He explained that while these washers are advertised as heavy duty, they really are not and only small loads should be washed.

I have small family: my wife, a seven year old daughter, two year old son (who wasn’t even born most of the time we were using the washer) and me. This appliance received very normal use.

So now I have buy a new washer, after having spent $350 three years ago, $375 last year, $145 today for the service call, plus the $1000 I spent to buy it. DON’T BUY A WHIRLPOOL.
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User Replies:
Alain on 05/26/2011:
Your last statement sums things up nicely!
Nancy on 06/17/2011:
So Did I and it's crap!!!!!!
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