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Beware Black Smooth Exterior Finish
Posted by KennyG on 11/02/2007
SPRING HILL, TENNESSEE -- If cosmetic appearances are important when considering Whirlpool appliances, don't purchase units with smooth black surfaces. Dissatisfaction will quickly ensue and Whirlpool will not repair or replace it. However, on multiple occasions they are programmed to interject how sorry they are that you are not happy with the product.

I have one month old black Whirlpool side by side refrigerator, with smooth doors. After one week of normal usage and occasional cleaning with a clean, damp cotton cloth I noticed an ever increasing amount of scratches accumulating in the paint as well as reduction of gloss.

I contacted Whirlpool and a "authorized" technician arrived to confirm the problem. He indicated it is a common problem with "black" finish. Whirlpool has been unable to get the black paint to harden sufficiently to prevent the scratching. He suggested using car wax to "help" the paint out. Replacement doors were ordered and remain in my garage after 3 weeks.

I spoke to a relative who is a 20+ year Whirlpool employee who verified the problem exists and Whirlpool knows about it.

I was refused textured replacement doors and refused replacement of the refrigerator with a similar unit with textured doors. Whirlpool sidesteps the issue by claiming "cosmetic issues" are not covered in their warranty.

I went to a appliance retailer with a clean, damp cotton cloth and was able to duplicate the scratching I experienced at home.

Bottom Line: The paint on these products is very soft. Rapid finish appearance degradation is impossible to prevent and you will have no warranty remedy from Whirlpool.

Buy at your own risk!

     
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Posted by Anonymous on 2007-11-02:
"I spoke to a relative who is a 20+ year Whirlpool employee who verified the problem exists and Whirlpool knows about it."

Too bad you didn't consult them before making the purchase.
Posted by killerklown on 2007-11-02:
Why don't you or the 20+ year Whirlpool employee who is related to you put the new doors on? I don't get why you'd keep them in the garage for three weeks...
Posted by Anonymous on 2007-11-02:
The wife wanted stainless steel or satin finish for new kitchen appliances. It is more expensive but looks great.
Posted by Slimjim on 2007-11-02:
Most appliance complaints here can be shot down as over reacting, but this one is a pretty helpful post.
Posted by SilverWngs71 on 2007-11-03:
Stainless Steel is just a finish as well and is not "pure" stainless steel. It can rust.
Posted by KennyG on 2007-11-06:
Killerklown,

I am sure there are a lot of obvious things you don't get but I will answer your questions anyway. The mentioned relative lives 2000 miles away. But most importantly if I install them myself, the warranty is voided by Whirlpool and that is not a consequence I am prepared to accept.
Posted by KennyG on 2007-11-06:
Out of curiosity, I treated the doors with an automotive paint swirl remover followed by car wax. The appearance is now fairly tolerable.

Who would have thought you would have to wax your fridge to maintain its appearance?
Posted by Sheena on 2011-06-16:
I just purchased a Whirlpool Gold in Black, and wish I had not. The 1st one I received had a scratch in the door and what looked like buff marks in the entire front surface. When I contacted the company I bought it from, they did replace the entire refrigerator, but this one has those same swirl scratch marks in one of the doors. I wish I would have researched more on this before buying. Our budget will not allow us to purchase a new one for 10 years. Very, very unhappy.
Posted by Sue on 2012-10-10:
I purchased my black whirlpool gold from lowes in January 2012 they have reordered me 4 refrigerators all the same crummy paint job. I think they are not letting it cure and putting plastic on too soon. I love the fridge but Lowes who has been absolutely fantastic as far as customer satisfaction has allowed us to return and pick a different brand. It's October 2012 and the whirlpool nightmare will end. Your dealers should be giving better customer support
Posted by Judi on 2013-01-06:
I have a new Maytag french door(made by Whirlpool) I am waiting for my 3rd. set of doors because of the same swril scratch problem. So what are my options when these also come looking scratched?
Posted by lost out on 2013-02-03:
I had and have the same problem and was told the exact thing by whirlpool...not responsible for cosmetics. I had warranty with Sears, had to get ugly, and finally replaced doors. Brought out 2 or 3 sets, the same thing--scratches all over. They will not do anything about it. I tried to get them to give me textured doors, they would not, said they would replace the doors in white. I would have had black sides with white doors which is ridiculous. Sears denied there was a problem with paint. I would like for anyone who has had this problem to somehow start a class action suit. It is embarrassing for someone to see my refrigerator in this condition.
Posted by Tex4ever54 on 2013-02-15:
Greetings - Just received my new Black Whirlpool appliances today. Noticed a smudge on the fridge and tried to wipe off with a handy dish cloth and noticed the smudge was just getting worse. I decided to wash the rest of the front part than buffed with a soft dish towel and found that the entire fridge now was covered with "Swirl" marks - actually scratches from top to bottom. I immediately called Whirlpool to ask them if this finish was actually that delicate and they replied that, YES, it was in fact that delicate.They told the were very sorry that I was disappointed in the finish but offered no solution. They only reiterated to ONLY clean with a sponge and mild detergent and never to use paper towels or glass cleaner. When I reminded her that I did use only a soft cloth and mild detergent, she responded with the exact same reply - that they were very sorry i was disappointed in the finish. It is apparent they are aware of the problem. I went back to Home Depot and told them I was returning ALL the appliances (range, dishwasher, microwave fridge) and they have agreed (so far). I am going to order Samsung but am worried that this is a problem with black in general. Anyone have experience with black finished other than Whirlpool? Thanks for letting me vent...
Posted by Shannon Johnson on 2013-02-23:
I have experienced the exact same swirling scratches on my whirlpool black refrigerator doors, it is less than 6 months old and I am embarrassed about the look of the front of my fridge. I have only used mild detergent and cotton cloths to clean it but it looks terrible!
Posted by Judi on 2013-03-04:
Whirlpool owns Maytag and Amanda , all these black appliances have same swril defect. Got my 3rd.set of doors for my black Maytag french door, and when the sun comes in the kitchen window, there are those nasty swril marks. Whirlpool says that is the way the paint is and won't replace doors again. This use to be a reputable company. So much for that!!!
Posted by Richard on 2013-03-15:
I need to buy a new refrigerator, but I am very disappointed in the exteriors of all manufacturers. The new shinny white and black paint used today already have scratches in the showrooms. You see mostly stainless, but they are hard to keep clean and dent very easily. There are no durable exteriors anymore. I'm going to have my old refrig repaired, because I won't pay the high prices for such poor quality.
Posted by Add on 2013-03-25:
Just bought a Maytag side by side fridge with black smooth front!! Mistake! It had this glue on it that would not come off from the delivery and I used the Magic Eraser to clean off the glue ever so lightly and wouldn't u know?? Scratches every wear!! It was not even 2 hrs old!! I called Home Depot to ask what I could do and they said they would call back?? Never heard back!! So Maytag will be getting a call tomorrow so I can see what they can do! Wish me luck!!
Posted by Jeff on 2013-04-24:
If you've ever owned a black car, you wouldn't be surprised by this. Looks great when clean and freshly buffed, but doesn't take long to get nasty unless you really maintain it.
Posted by Lotty on 2013-07-24:
I just refused a Frigidaire side by side. The front was a mess of scratches. Deliverer told me you can only use microfiber and that's the because of the soft finish. His boss offered me a whopping $75 refund off my $1100 to keep it. I wasn't taking possession of a brand new fridge already full of scratches! Going back to texture.
Posted by chris on 2013-08-08:
noticed what i call grinder marks on my black frig a few days after delivery..wish i would have checked here before purchase...i was offered a replacement product that they manufacture but can't find another that is the right size...service rep coming today ..will see what he says...i am asking for stainless doors, but they won't do it...so the old saying buyer beware is true for sure....do yr homework before buying, who needs this hassle after the fact....F grading for Whirlpool....
Posted by mary on 2013-09-06:
thanks everyone...I was looking for the whirlpool black finish. So glad I found this site....saved me money and aggravation!!!!!!!!!!!!!
Posted by zmon on 2013-10-09:
I purchased a Whirlpool refrigerator on sale for $1,500.
It's almost 3 years old and the stainless steel doors are rusting!
Lowes will not replace the doors and Whirlpool will not either I have an extended 4 yr warranty. many bad reviews about these
fridges rusting. Whirlpool wants me to buy new doors at $800. Ridiculous! This is a bad product and they do not care about customer service or stand by their product. I gave bad review on their site and they said they would not post it!!! it was about the same as this one. I you notice on their site the products all have a high star ranking! Of course the don't post negative reviews! They are not honest!! But another brand please!!!
Posted by Joan on 2013-10-15:
Sure wish I'd found this site before replacing my dead Kenmore (that had texture finish) with a Whirlpool French Door Refrigerator in shiny Black (they no longer make the textured surface)....when it was delivered, I noticed the scuff marks..... the dealer brought new doors.... one had a sticker mark and when I touched it to see if it would come off, it left a new scuff mark......from my FINGERS touching it. I don't want this appliance....had it for four days so far..... dealer said that he "won't eat it"...... and I got the same run-around as everyone else when I called Michigan to complain..... "sorry that you are unhappy with your purchase..... the mfg. warranty only covers working parts". Now I'm stuck with a fragile finish appliance that I'm afraid to touch. In this kitchen with so much sunlight coming in, it's impossible to miss the scuff-swirl marks. Whirlpool really dropped the ball on this one.
Posted by Bonnie on 2013-10-20:
Whirlpool Black Ice is HORRIBLE. Do not buy. You can't clean with anything. Even tried special lens cleaner and microfiber cloth, can't get any safer than that, and refrigerator door STILL SCRATCHED!!!! So basically you can't clean it at all. GREAT for a kitchen!!!! Whirlpool should be ashamed!!!
Posted by bonny cole on 2013-11-03:
oooh dear ditto. Thought it was my cleaner but she is sooooooooo careful and only uses the soft clothes I gave her. The future looks bleak with a few scratches here and there and getting worse. Is there noooo paint I could touch it up with. Perhaps a phone call to a consumer tv programme will help.
Posted by Betty on 2014-01-15:
Same experience as above. You can see the scratches, swirls, etc when sun shines bright. Whirlpool black refrigerator doors look like they came from trash. I called about 3 years ago, they brought 2 new sets of doors that looked worse than first. There is nothing you can do about it. Doors always look nasty and linty. Whirlpool admitted to me the paint had a defect but said they had nothing to do with the cosmetics of the appliance, to contact Sears. I did. I had warranty, had to keep calling and as stated above, they sent two sets of doors out, but each was worse. I gave up. I gave $1800.00 for something that looks scratched and nasty. Wish someone could get something done about this.
Posted by Jamie on 2014-02-24:
I just got off the phone with Whirlpool, my five month old side by side has so many scratches, and smears it looks like I got it from the second hand store. THEY will not do anything. The women suggested I use a Mr. Clear eraser. Which is an abrasive. Then she said to by their Affresh which is just a cleaner. I am beyond unhappy with Whirlpool I will never by another product from them. They do not stand behind their product.
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Liner Cracking
Posted by Candyladyg on 03/01/2008
I had purchased a Whirlpool refrigerator 5 years ago for $1799.00. After two years the inside liner began to crack. I had an extended warranty from sears and it was replaced since it could not be fixed. They gave me the price of the old one minus some money to find a new one. I picked another one for $1999.00(Top of the line model) and paid the difference. At the time I could not afford to buy another extended warranty. Well now it is a little over 2 years and now my other refrigerator is doing the same thing. I e mailed Whirlpool and they told me to call a service guy that repairs Whirlpool to come look at it, which I did. I paid for the service call. He said the inside liner could not be fixed but the door that is cracking inside could be. He sent his report to Whirlpool. He called back and said they had contacted him and they have a patch kit for $170.00 That I would have to pay for the liner cracks. Nothing was said about replacing the door.

I called Whirlpool and explained this is the second refrigerator I have from them in 5 years and the liner and door is cracking again. I was told they are sorry I spent that kind of money and have a problem but my warranty is up on that defect. I began to tell them... So in other words you have known this is a defect and in 5 years you continue to use the same material and could care less about correcting the problem. They were quite and then just said I am sorry but your warranty for that defect is over. I called again and spoke to another lady Brenda who agreed to send out a repair guy who Whirlpool uses to replace the door and liner. The guy came out and said the liner can not be replaced.

It would have to be patched. I can't see a $2000.00 Refrigerator being patched. He said to get a new door and patch kit it was almost $1100.00 Dollars without parts. I asked him about the patch kit and he said the next house he is going to had the patch kit done and is now complaining and has to go back there. He said this is a common problem with Whirlpool. Well I called Whirlpool again and said I don't want it patched. By the time that is done the cost is just about the same as replacing it. Again I was told sorry. I asked to speak to the supervisor who also told me they do not replace them so sorry. The warranty was up. My last refrigerator was 25 years old and still working before I bought these other two. The only reason why I bought a new one was because the color was gold and we were going to white appliances. The repair guy ordered the parts and of course the door will be awhile but sent the patch kit which I was under the impression it was two new sides which would go over the old sides.

Whirlpool told me you won't even know it is there. I assumed they were a molded part that just fit over the whole walls. Well the kit came and I opened it up. First of all they will not cover the whole sides. There are two sheets. Each sheet is the size of your common tag board paper and they are as thin and flimsy as the tag board. So in other words Whirlpool wants to do exactly that cut these sheets and glue them to the inside of my refrigerator. This is not a $500.00 Dollar refrigerator. It cost almost $2000.00. I have searched the internet and have seen many people who have written and going through the same thing. I also have a neighbor having the same problem. Whirlpool needs to take responsible for these defects. It not only happened to me once but twice in 5 years. They are well aware of the defect and have done nothing to correct this problem. And they really don't care when you call. The same reply is sorry your warranty for that defect is over. I will never recommend Whirlpool again to anyone. They do poor business!!

The repair guy has told me the cracks could cause problems even though Whirlpool told me it is just cosmetic. He told me to watch my food in the freezer part to make sure that the food doesn't start to over freeze with a lot of frost. Then the whole refrigerator is no good. $2000.00 Out the window again.

     
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Posted by madconsumer on 2008-03-01:
i could not get past the ALL CAPS. items no longer last forever. in todays life style, things are made to be replaced once out of warranty.
Posted by PleasedAsPunch on 2008-03-01:
Like I am so fond of saying at this site, "lesson learned". Unfortuantely, we (the consumers) have to go through these bad customer service experiences but we learn who NOT to deal our business through, and we pass along a kind word of advise to our friends. Perhaps you will have more luck with GE the next time you make a large purchase such as a fridge or washer/dryer set.
Posted by qualityappliance on 2008-03-01:
The cracks are cosmetic only and will not effect the operation of the refrigerator at all. I have never installed the kit but I have seen it, and if it were mine , I would rather have the small cracks than to look at a sheet of plastic glued to the wall of the box with the exposed seam at the door opening.
Posted by auspiciousbunny on 2008-04-15:
Don't buy the junk. Why should you pay out through the nose for replacement of large appliances every three years? Anyone who does that is a fool, and these companies like the fact that you are a fool.
Posted by oak harbor on 2008-05-10:
***ATTN*** SAME PROBLEM HERE...im on my 2nd whirlpool fridge with the same issues... my original fridge (of 20 years and not whirlpool didnt have these issues).. during my bad experience with the 1st whirlpool fridge- sears had told me- 1. there is alifetime warranty on the liner and if i purchase the extended warranty... no problems at all replacind any cracked components etc... well the 2nd whirlpool fridge is now cracking in the liner-sears says its cosmetic but not a functional issue therefore tough luck.... we need a class action lawsuit here...
Posted by klhprice on 2011-08-29:
I've had a Whirlpool Gold refrigerator for over 9 yrs and have not had any issues with cracks. In fact, the only problem I've ever had with this refrigerator is whatever the part is that tells the freezer to blow cold air which was a relatively easy and inexpensive repair.

I got to this page because something fell off the top shelf and put a 2 inch crack in the liner at the bottom of the frige.
Posted by Kellie on 2012-01-04:
/I just looked up this issue I am furious my whirlpool has cracks inside on the wall and the back. I took appliance paint to cover up. GREAT I bet it conts!! I AM FURIOUS TO READ ALL THIS I PAID good money and it should look nice for 15 yrs. My freezer was sold 2 yrs ago it was 10 yrs old was perfect in side. well Whirlpool you are DONE WITH ME,figure what the problem and end it!! I say they should replace all of our liners FREE!!
Posted by Squirt2 on 2012-01-08:
I am with all of you, Whirlpool sent a tech and he said, he would put tape over all the cracks or expoxy and Yes we will see it
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Whirlpool Refrigerator Cracking
Posted by Maggie01 on 03/22/2005
SPRINGFIELD, MISSOURI -- I purchased a whirlpool refrigerator and it is 5 years old. It just started cracking everywhere on the inside. I contacted whirlpool and was told sorry, due to the age of your refrigerator, there is nothing that can be done. I have researched this online and have found many, many complaints on the same exact problem. This is not a fluke. My siser has exact same refrigerator, but only 2 years old and is cracking on the inside as well. I did contact the local whirlpool authorized dealer and they were well aware of the problem. This is obviously a major defect in their refrigerators and Whirlpool should have to stand behind their product and do something about it. If enough people complained on the problem, maybe they would be forced to do something. I am not pleased knowing I spent $1,000 on a refrigerator that is now cracking everywhere. Please if you have the same problem, email Whirlpool and file a complaint with the BBB and your Attorney General in your state. Don't let Whirlpool get away with this. Post your complaint on every possible complaint website on the web.
     
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Posted by Slimjim on 2005-03-22:
Honestly, I think if you research other brands, you'll find the same complaints. A select few of every brand purchaser gets those "early liner crackers". Of course there's enough as a whole so you will see the complaints. Sorry but I think you're the victim of bad luck more then anything. Regardless, The BBB or AG's office is a waste of time. This may be a disappointing purchase, but it's 5 years old and out of warranty. You have no valid complaint. Kitchen Aid's use to have porcelain liners (even though they are Whirlpool built). Coated metal wins hands down. When you replace it, look into it to see if they still are. (I've been out of the business for a while.)
Posted by Slimjim on 2005-03-23:
Not a bad shot biz. Better then your regular material.
Posted by Nipper101 on 2006-10-29:
Same thing happened to me.Whirlpool refused to fix it said not a major componet My refigerator was 3 years old was told company that made the liner was all defective called attorney general was told in so many words to take them to smalls claim court I went out and bought a Frigedaire stainless like it alot better Whirlpool does not stand behind their contracts or products even had the appliance store contact them with numerous complaints they refused to stock anymore whirlpool products
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Whirlpool Refrigerator ED5GVEXVD every refrigerator shelf is cracked
Posted by Bbsanders77 on 10/11/2011
OTTUMWA, IOWA -- This will be the last Whirlpool appliance I will buy. We purchased this refrigerator literally a few days over 2 years ago. It is a side-by-side refrigerator with shelves that are supposed to slide out, however we have never used it in that capacity. The problem is that the plastic frames on every shelves, even the ones that do not slide out over the bins, have cracked in no less than 2 places on each shelf.

We contacted Whirlpool last week. The good news is that they responded quickly. The bad news is that they stated "it is unfortunate that you had problems with the shelves, but we are unable to do anything for you because it is out of warranty. If you would like to to purchase replacement shelves, we could order them through their consumer parts department."

This is such a crock. If it was one shelf, I could justify the possibility of it getting smacked or something overweight was placed on it, but EVERY SHELF? As I said, not a single shelf is crack free, including the ones that sit directly over the bins, which should have additional support from the bin construction.

By the time I replace every shelf that is cracked, it will be equal to what I paid for this refrigerator 2 years ago, and it will net me 2 more years of service. If I have to invest that kind of expense into it, the refrigerator will go to the recycler and I will buy from another manufacturer, which will definitely NOT be a Whirlpool or Whirlpool subsidiary.

The cracks were noticed early last week. I contacted the company the end of last week. The cracks are already getting larger. I will no longer allow my children to get anything out of the refrigerator since I'm afraid that the shelf will crack, the glass in the shelf frame will break and we will have an injured child, which instead of reaching this website, I will be contacting a lawyer. I need to do something with this refrigerator, but with the economy, I can't afford to just keep replacing hundreds of dollars in refrigerator shelves every 2 years.

This refrigerator does not get extreme use since it is the 2nd refrigerator in the house. The Samsung refrigerator we have as the primary fridge has been in our house since 2005 and I wouldn't trade it for anything. This refrigerator however is poorly made. The materials that the refrigerator shelves are made from were just a poor engineering decision because it is not holding up to mild to moderate use without cracking.

We purchased this Whirlpool appliance thinking we were getting a quality product from previous reviews we had read, however, this is obviously no longer the case with this company and seeing the complaints that I now see online. Someone would have to really give me compelling evidence to make me decide to EVER purchase another Whirlpool appliance again.
     
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Posted by Venice09 on 2011-10-11:
Sounds like a dangerous piece of junk. What a foolish way to cut corners. It's a shame that it's more cost effective to just get rid of it. I don't blame you for wanting this hazard removed from your home. There is something very wrong with the whole scenario.
Posted by At Your Service on 2011-10-11:
Unfortunately, the model you've listed is one of the most basic side by side units that Whirlpool makes. In order to offer it at the price they do, they don't design any reinforcement around the shelfing. Just because a shelf can hold the overall size, doesn't mean it's designed to hold any and all weight being placed upon on it. The next time you're around someplace which carries appliances, compare your unit with some other Whirlpool models, just a couple of models up from yours. You'll notice a great deal of difference within the construction of shelfing and the weight that they can reliably hold. In your case, if you are placing multiple, full gallon containers upon the shelf(ves) you really are overloading them with weight and you're right that replacing them isn't going to resolve the problem.

Posted by Venice09 on 2011-10-12:
That's absurd. The cheapest refrigerator comes with reinforced shelves that do not crack. This model is priced up to $1,000.00. It should be equipped with usable shelves.
Posted by Anonymous on 2011-10-12:
Good review! Thanks for the info AYS. I didn't realize they could be overload with weight when placing full gallon containers exponentlly.
Posted by bsanders77 on 2011-10-15:
Since My3cents has messed up my original user name and I cannot access it, I will introduce myself as the originator of this post. This refrigerator has been not used improperly, the shelves have not been overloaded and anything representative of gallon weight goes in the door (i.e. the gallon sized shelf dimensions for just that purpose?) This has had at best mild to moderate use as it is the second refrigerator. There are days the door isn't even opened on this refrigerator. I store extra eggs, bread, vegetables and fruits. It is also where I store extra lunch meats/cheese for sandwiches and occassionally the location I slow defrost frozen meat and other items. So your assumption of it being mistreated with overweight items placed on the shelves is a poor overgeneralization and a complete misnomer.

Furthermore, even if it is the case that it is a "economy model" ($900 isn't what I would call economy as there are much cheaper side-by-sides out there that have adequate shelving) There is still some level of expectation that the shelves wouldn't crack in so little as 2 years under light to moderate use. There is such a thing as reasonable expectation and 2 years is not a reasonable expectation for the purchase of such expense like a refrigerator for standard consumer usage and is being used under those conditions if not less than so.
Posted by Anonymous on 2011-10-15:
Thanks for the follow-up! and welcome to my3cents!
Posted by At Your Service on 2011-10-15:
Absolutely, thank you for the follow up. And very much welcome to my3cents. Hopefully we'll see you around.

I sure do apologize for any consideration, or lack thereof, that my post may have caused. It's intended to aid whereas many people may not know of certain differences between product models and the limitations that those differences may cause. You speaking of the door shelfing is just such an example. This model includes very limited shelfing within the door. It is absolutely not reinforced in any way. I absolutely will concur that two one gallon containers will fit snuggly side by side on each of those shelves, but the weight (when completely filled) is beyond the actual intended use. Without question, anyone using these shelves within such a fashion will cause them to crack and ultimately collapse under the weight. It doesn't matter if you don't open the door for days, the weight is still there and over straining the design. I know how frustrating it must seem when your "reasonable expectation" doesn't equate to the design.

Based upon all of this, I'd be curious as to where you purchased the refrigerator from and what the communication was that took place when the purchase was made. Did any of the associates helping you explain the details of shelfing and support within this design? I know that $900 is a lot of money to a lot of people and, by no means should that be minimized; however, in comparison to just about all side by side refrigerators, this is what you would consider an economy model.

Truthfully, when one is under the $1000 price point, I would generally suggest looking at other brands. I still really like Whirlpool and especially if you're in their models designed for above $1000, but below that price, Frigidaire still has the strongest product lines and designs. Their in door shelfing is reinforced as compared to what we've already discussed about the shelfing in your unit. Also, if you examine the augur within your unit, you'll notice it to be of more basic plastic, whereas Frigidaire does all of theirs with metal.

Anyway, again, my apologizes for any miscommunication. I really would like the details of point of purchase and what was communicated to you.

Welcome to my3cents again. Look forward to seeing your posts.
Posted by DebtorBasher on 2011-10-15:
I was looking at some side by side refridgerator/freezers and I'm really disappointed, but not surprised to find all of their shelves are made of plastic! What was wrong with the metal rack styled shelves? They lasted forever, easy to keep clean and never broke!
Posted by Venice09 on 2011-10-15:
Not too many people are singing the praises of Whirlpool or Frigidaire these days. Even if I liked those brands, I would never recommend them. In fact, I wouldn't recommend any brand because buying appliances is like a crap shoot.
Posted by Venice09 on 2011-10-15:
The shelves in my refrigerator are made of plastic and glass, and they have lasted over ten years. Not one part has broken or cracked. There are different grades of plastic. I guess Whirlpool goes with the cheaper one.
Posted by bsanders77 on 2011-10-15:
Well as I said, these are the main shelves, not the door shelves as some are assuming. This was purchased to replace the second refrigerator in our house. The previous one was avocado, to give you a indication of the minimal use that this refrigerator is seeing. Each shelf replacement is over $130 each on the discount parts sites, not including shipping, let alone the price through Whirlpool.

We live in a very rural area and there isn't much to choose from in order to make an informed decision, particularly when you have a refrigerator that has tanked, a large family gathering to cook for, and a truck with trailer waiting outside to get an adequate replacement so you aren't calling in Subway to cater your family event. Believe me, next time I will be driving the 250 miles to find better than this.

I have also sent a letter of complaint to the retail store that I purchased this junker from. I have urged them to stop selling inferior products such as this and asked them to pass it onto their Whirlpool Regional distribution representative reinforcing my dissatisfaction with their company's customer service.

I wish there was a way of showing the images on this site of what I am seeing. The door shelves are what concerned me when we bought it, but they are fine to date. believe me, I've inspected everything in this refrigerator thoroughly since I found the cracks in the main shelves. I pulled two out today to inspect further (can't find anything to replace the defective shelves without spending exorbitant amounts to replace them. They are now cracking to the back of the refrigerator as well. This can be anywhere from the very top corner of the shelf, to a few inches in from the outside edges. They aren't consistent and the plastic framing is cracking and separating enough to cause the cracks to gap. I can just imagine how long the shelves would have been lasting if I would have actually been sliding them in and out to reach things in the back as it was designed to do. They wouldn't have lasted 6 months to a year at most, but then they would have had another excuse for not replacing them, I bet.

I made the mistake of buying Whirlpool again, even though we've had major problems with our dishwasher. That is also cracking to pieces. We've replaced the door lock/switch at least 4 times and now the door frame is splitting at the top, which is also ridiculous for 6 years old, but the parts we've replaced so far have been not in the replace the whole machine price range for repair. But we blinked. No more. We have only boycotted buying one other company's electronics in our almost 32 years of marriage, now we have a second on our do-not-buy list.
Posted by Venice09 on 2011-10-16:
It is obvious, based on all the complaints, that not only is Whirlpool cutting corners, even on their higher end merchandise, but their customer service is severely lacking.

Even if you spend the money on replacement shelves, you could end up having the same problem. How much does Whirlpool expect you to invest in this refrigerator before writing it off and boycotting the company? Sooner or later, all this customer dissatisfaction is going to catch up to them.

You have some great insight into the state of today's merchandise, bsanders. I really hope you become a regular on this site.
Posted by At Your Service on 2011-10-16:
Really good to hear from you again bsanders77.

No. I realize the problem you're having is with the main shelves. It just happen to be that you identified that you were placing one gallon jugs on the door shelves. This is one of the weakest parts within this model of fridge, along with the auger I spoke of earlier. $130 doesn't surprise me for shelfing. It has nothing to do with the manufacturer. You could choose just about any fridge from any manufacturer and comparative shop their shelves and I'd just about bet you'd find similar pricing.

I can appreciate living in a rural area. Regardless of the inconveniences, living in such an area can sure have it's advantages too. It is still worth shopping for appliances. It's difficult when it happens without warning, but the more you purchase off-the-cuff, the more you leave you decision to random chance. It sounds like you're not even that thrilled to speak of where you purchased it at, meaning there wasn't very good communication as to this model's shortcomings. I know it's easier to blame a large manufacturer than that of a small shop owner that you happen to know in a very small town, but there should have been better communication. Whirlpool offers this model and another very close to it's design, as a low end piece. The shop owner may have brought it in as a cheaper price to service a lower income market. That's okay as long as the customer, once again, knows what it is they're buying and being able to see the benefits that the next model up may have.

I'd be really interested to know what the model of dishwasher it is that you're having such problems with. Dishwashers are one area you can sure see a lot of so-called contractor pieces. Whirlpool makes both better end and lower end dishwashers. I'd be curious to know if it may have been offered in the same fashion as the refrigerator; that is, a lower end contractor piece offered to a lower economy market. Please, drop another comment as to the dishwasher's model. I'd be interested to know what level of dishwasher this unit is.
Posted by florida_gators on 2011-10-21:
Same thing happened to our Whirlpool refrigerator after about 3 years. Even if it is their "lower end" model, there is no reason that something as basic as a plastic shelf should crack. My friends and I have 20 year old "lower end" refrigerators in our garages that held up better after decades compared to this Whirlpool refrigerator. It's cheap junk. $130 is a ridiculous price to charge to replace an item that breaks and is poorly constructed.
Posted by Venice09 on 2011-10-21:
I agree, florida gators. The most inexpensive refrigerator should be equipped with safe shelves that hold up to normal use. Not only is $130 a ridiculous replacement price, but you'll still be getting cheap junk!
Posted by bsanders77 on 2011-10-23:
I wrote the retail company I purchased this refrigerator from as well as Whirlpool about my dissatisfaction in the Whirlpool product. To date, I have received the following from the retailer and Whirlpool. I received an e-mail from this being forwarded from the retail company to them and not from the original complaint I sent to Whirlpool. To date, the only thing Whirlpool has asked for is the serial number and date of purchase. I supplied them what they requested and I've heard nothing further. HOPEFULLY more to come on this saga.

Dear B----,

I received a copy of your email dated October. I am very sorry to hear about the shelves in your Whirlpool refrigerator. We take reports of substandard products very seriously whether still in warranty or out of warranty. I have contacted Whirlpool on your behalf to find out if there are unusually high reports of poor shelf quality in refrigerators like yours. Whirlpool is looking into this further. If the result of their investigation reveals anything that might benefit you, Whirlpool will contact you.

Thank you for your patience while the vendor looks into this. And thank you for the business you have given us.

Regards,

Bill Spanel
Cabinet & Appliance Buyer
Company omitted

B-----,

My name is Lindsey Golliday and I have been forwarded this e-mail to look into your concerns regarding the cracked shelves in your refrigerator. To further investigate your issue, I will need your serial number of the unit and date of purchase of the item. Can you provide that for me?

Thanks
Posted by Venice09 on 2011-10-23:
This is good news, bsanders!

"We take reports of substandard products very seriously whether still in warranty or out of warranty."

This is one of the reasons I think extended warranties shouldn't be necessary. The company should recognize a defective or substandard product and make good on it.

It pays to be persistent. Many people don't have the time. If more people stand up for what is right, things may actually start to change.

Please continue to keep us posted.
Posted by Venice09 on 2011-10-28:
That's a shame. They blew a chance to keep a customer. Sooner or later Whirlpool is going to have to start caring about how many customers they are losing. I'm glad you are not giving up. If you keep communicating with them, you might get a different answer from someone else.

Posted by At Your Service on 2011-10-29:
Unfortunately, I can't say I disagree with Whirlpool in this regard. They have no way of knowing how much weight has been placed upon the shelves, so they're not likely to arbitrarily replace them. I wouldn't even expect it to be covered under warranty for the same reasons.
Posted by Venice09 on 2011-10-29:
The OP has no choice but to believe that Whirlpool sells defective merchandise because she knows that the shelves were not abused. It would benefit Whirlpool to give the customer the benefit of the doubt, especially since she has two appliances that are cracking.
Posted by lexophiliac on 2011-11-04:
I wouldn't pay upwards of $130 for shelves. I'd make my own custom shelves or buy something that would work for cheap.
Posted by Venice09 on 2011-11-04:
I wouldn't pay it either. I'm not sure what I would do to work around it, but I'd find something!
Posted by bsanders77 on 2011-11-04:
Well after a lot of digging, I've found some replacement grids for a Kenmore that should fit the dimensions for what I need. They cost a much more reasonable $18 each, not including shipping. I have placed an order for 3 of them and awaiting their arrival. If everythign fits as the dimensions imply, I will at least have something that will stand up.

Even though they will make the refrigerator look like something I have acquired from the curb when it is opened, at least will I have the peace of mind that my children won't be subjected to broken glass.

Once I receive the shelves and try them out, I will update you on the status.

This only makes me more determined that I will never pay to have another Whirlpool refrigerator in my home ever again. It shouldn't have taken days of research and all this grief to get something that Whirlpool should have taken care of in the first place.
Posted by Venice09 on 2011-11-04:
I hope it works out. At least the shelves are on the inside, so you won't have to look at them all the time.

I look forward to the update.

Posted by bsanders77 on 2011-11-21:
Well the shelves showed up. Good and bad. Good is that they fit perfectly, almost like they were made for the refrigerator. Bad is that they have a "hinged section" that is meant to add coals that doesn't stay in place. I'm not modifying these grates just to get them to work. There are grates on Amazon.com from a place called "Music City Metals" that are a little more expensive, but they do not show a hinged pit section, but a solid grate. If they are solid and fit like the others, they will work well.

Still not as well as Whirlpool taking responsibility for their inferior shelves.
Posted by Venice09 on 2011-11-21:
Thanks for the update, bsanders. Sounds like you're taking matters into your own hands. Sometimes that's the only way to get things done right.
Posted by bsanders77 on 2011-11-21:
I've placed a RMA for what I purchased. I will pay the return costs and the shipping costs of what was originally charged to me for getting them here. Pardon me for trying to find something that will last (hopefully) as long as the rest of the refrigerator will, at least from the performance of the current shelves being just over 2 years old and are cracking to the point of being unsafe.

I'm sorry "At Your Service" but have you been to my house? Do you see what is placed on these shelves to make such a broad statement that they are overloaded? I seriously think that you are here to discredit the consumer since you know nothing about what kind of weight is placed on a single shelf in my refrigerator. I think you are taking far too much into assumption when you assert that the shelves are overloaded. I assure you that you do not know of what you are speaking.
Posted by At Your Service on 2011-11-21:
Respectfully, I am aware how the shelfing is designed and the little more limited weight this model is designed to withstand. Remember, handling mass versus weight are two different things.

I really hope you get it set up the way you would like bsanders77. Be careful about jerry-rigging something that you hope will work.

Again, truthfully, best of luck.
Posted by Venice09 on 2011-11-21:
Bsanders, you are a breath of fresh air on this site. Not too many people come back to stand their ground. I'm sure many are scared away, and I can't say that I blame them.

All a person has to do is look at all the complaints against Whirlpool and its substandard subsidiaries to know that the reviews are valid. It just makes sense.
Posted by Anonymous on 2011-11-22:
bsanders77> Welcome to "The Ward" brother...hope to see you in the med line.
Posted by Anonymous on 2011-11-22:
Just a warning...Bargod tends to cut in that line.
Posted by At Your Service on 2011-11-22:
So as long as you stay away from very specific models, is it the logic that you're okay with all other Samsung products?

Does that mean that, other than the ED5GVEXVD, all other Whirlpool products are fine?
Posted by Venice09 on 2011-11-22:
This is why I research specific models instead of brands. I look for models with the features I need and read the reviews on those specific models. If I had to choose by brand, it would end up being the lesser of all evils.

The only brand I have ruled out completely is Whirlpool/Maytag. Not because of all the negative reviews, but because I had three Maytag appliances that were all a disappointment. Three strikes, you're out.
Posted by Churro on 2011-11-22:
Wow, interesting discussion. I would have never thought about refrigerator shelves. I just checked mine and they are glass sitting on heavy gauge wire sitting on sturdy mounts molded into the sided walls. Next time I buy a fridge I'll be sure not to buy one where the shelves are mounted with plastic.

You learn a lot reading these reviews.
Posted by Venice09 on 2011-11-22:
At Your Service, are you addressing bsanders or me? I'm not sure because you changed your comment after I posted.

I'll give you my answer. If I find a model that suits my needs and it has good reviews, I don't let the brand stop me from buying it. The only exception is Whirlpool/Maytag. I would never buy that brand again.
Posted by Anonymous on 2011-11-22:
Churro> The more you know the more you grow.
Posted by Venice09 on 2011-11-22:
Churro, there are different grades of plastic. My refrigerator shelves are glass framed in plastic and are attached to metal strips on the walls with plastic clips. The refrigerator is over ten years old, and I've abused the shelves to death. Not one shelf has budged or cracked. Good as new. And it was not an expensive refrigerator.
Posted by bsanders77 on 2011-11-22:
AYS...I don't own those, therefore I cannot comment on those particular models. I have had my new Samsung washer/dryer units for a couple of months, along with a Samsung refrigerator for almost 7 years, Samsung Plasma for 3 years and a Samsung Android Phone for 2 years, all which I have had a great track record with. I can't say the same with the Whirlpool refrigerator or the Whirlpool dishwasher that I previously mentioned that is the issue at hand.

We even had a very reputable repair tech tell us that they wouldn't recommend extensive repairs on any Whirlpool, Maytag, or Amana appliances that have been manufactured once Whirlpool took control of those companies. He instructed us that they will nickel and dime a person to death. This was told to us while having some minor servicing done on a 20 year old Maytag washer (pre-Whirlpool model) about 20 months ago. The service tech said it was still a "good model" and predicted we would have problems with the Whirlpool refrigerator within a couple years.

Posted by DebtorBasher on 2011-11-22:
For the past year, I've been wanting to buy a refridge. I want to get a side by side so it's easier for my Dad who has trouble bendind down to get things from our fridge. BUT, I haven't found anything BUT fridges with plastic shelves and I refuse to waste money on plastic that will just crack and break. I don't know why they ever stopped using the metal shelves for plastic.
Posted by Venice09 on 2011-11-22:
DB, plastic isn't always a bad thing. Good quality plastic won't crack or break. The glass/plastic shelves in my refrigerator are attached to the walls with little plastic clips. At first, I was worried about how much weight the shelves would hold, but they are just as sturdy now as when I bought the refrigerator over ten years ago. And I really overload the shelves more than I should. If they do break, I'd have no one to blame but myself.

Most refrigerators are probably made with plastic now, even the expensive models. I guess I'll find out when I start looking for a new one.
Posted by DebtorBasher on 2011-11-22:
I hate buying big items like that. It takes me forever to decide what I want and with refridges, I don't feel as if I have much of a choice. I want a side by side WITHOUT an ice maker, and metal shelves. I hate the ones with the French style door on the bottom, what a waste of space that is!
Posted by bsanders77 on 2011-11-23:
Wow AYS, way to try and hijack a thread there buddy. The issue here is about the Whirlpool ED5GVEXVD and how in spite of minimal use for this refrigerator it has resulted in a potentially hazardous situation that the company refuses to address and my dissatisfaction.

I am making the statement that I won't purchase a whirlpool again, not as a general threat. I am making the statement because of horrible customer service issues I've had repeatedly with this company. Anyone can get a bad appliance, I accept that. Its how the company chooses to address the problem or play the blame game with the consumer. I'm making the statement because I've had a well-respected service tech in our area tell me to not buy Whirlpool. I've fought with them over this dishwasher for 5 years and now I'm fighting with them on this refrigerator. I have never had so many problems with one appliance company, and believe me, I've had many different brands over the years. I've never been treated so poorly by an appliance company when I've had a problem.

Take your Samsung dislkes to its own thread, because it doesn't belong here.

As for my "jerry-rigging" and duct tape, you either don't understand what I'm doing, or you are choosing to belittle me and demean my efforts in finding some workable solution to hundreds of dollars in shelves.
Posted by Venice09 on 2011-11-23:
Bsanders gets a standing ovation.

Bravo.

I wonder how many other OPs feel the same way but don't respond.
Posted by Anonymous on 2011-11-23:
It would appear to some that one of our esteemed members believes that appliances should be decorative pieces of household furniture to be looked at and admired rather than household items that should have been designed and built to be used on a daily basis.

::: insert sarcasm here ::: Shame on you, Bsanders for handing over your hard earned money to buy your appliances and expect them to work! Go figure . . .
Posted by bsanders77 on 2011-11-23:
I agree JISCal1. It's a sad state when you can't just go out and purchase something that you see will fit your needs without two-months of research like it is a second job...just to buy an appliance.

There should be a better level of expectation from these companies rather than too bad for you, we got your money and thank you for being suckered in spending your hard-earned money. If we aren't forced to do something by a recall, we don't feel obligated to assist you.
Posted by bsanders77 on 2011-11-24:
The difference is AYS, is that I didn't link multiple reviews of unassociated Samsung products to a link about Whirlpool products. I simply stated that I was happy with my Samsung washer/dryer....no model number, no details, just that I was happy with them. However, you once again tried to discredit me having to bring up multiple links to people who were unhappy with their Samsung appliances like I'm some uninformed fool. Like I said before, nobody would buy an appliance ever again if they had to find a 100% satisfaction rating before they purchased.

I get it AYS, you are obviously Whirlpool #1 fan, and I, quite obviously, am not. So give the bashing of me and my opinion, and your attempts at discrediting my complaints by accusing me of things that didn't occur a rest and let it go.
Posted by madconsumer on 2011-11-24:
great comment AYS!
+159
Posted by bsanders77 on 2011-11-29:
Well, I finally found the right sized grid to replace the faulty shelves. I still disagree with the fact that I'm having to pay for shelves to replace faulty shelves in a 2-year old refrigerator, but with what I have, they should easily outlast this refrigerator.
Posted by Venice09 on 2011-11-29:
Yep, as I said, sometimes you just have to take matters into your own hands and learn from it.

Thanks for the update, bsanders.
Posted by Disgruntled Whirlpool Fridge Owner on 2012-08-27:
This is a cosmetic problem and I agree Whirlpool should take responsibility. After 2 1/2 years each of the plastic frames on the 3 cantilevered shelves on the fresh food side of my $1800 side by side cracked within 8 weeks. I found replacement parts on line for $63 each vs. the $110 that Whirlpool wanted. So I am spending $190 and hope that there will be no cracking on these or the remaining shelves.
Posted by Marcie on 2012-12-09:
ED5FVGXWS05 is also a Whirlpool mode with sub-standard plastic shelves and ice bin that are cracking just as they are conveniently out of warranty. I have a refrigerator that is 10 years old and never had this type of problem. Anyone have luck with finding a better replacement. Each shelf costs 110.00 to replace, such an incredible rip off. Won't be buying Whirlpool or from local appliance retailer I bought from again.
Posted by Tim Stapleton on 2014-01-26:
Unbelievable...I have a four year old whirlpool fridge...every shelf and tub has cracked...The inbuilt obsolescence in this unit should be liable for legal investigation it is absolutely disgraceful. Model 6ED2FHKXVAO1
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NEW REFRIGERATOR FREEZER FROST PROBLEM
Posted by KOREAVET on 09/23/2005
NEW YORK -- we ordered a Whirlpool model: GR9FHMXPTOO refrigerator
A week later I noticed that there was a lot of ice buildup around the rear assemble in the freezer. There was also frost buildup on the door shelves, on the food packages and other surfaces. I figured that the auto defrost heater didn’t come on yet. The next day it was worse and the food in the freezer was getting soggy. My wife threw out some of the packages. The freezer is not opened very often as our children live in other states. We called to have someone come over and check this out. When the service man arrived he tried to pull a dollar bill thru the gasket and said that it was OK. He wanted us to remove everything from the freezer. He then placed a pot of hot water in the freezer to help removed all the frost. He said that it should be ok. A few days later it was just as bad. A short time later we found that the ice cubes in the bin that were made by the icemaker was frozen into one big mess and there was a layer of ice on the freezer surface. I was the engineering manager for a high tech company and I figured that refrigerators were perfected by now.

I sent another letter to Whirlpool customer service on the internet explaining everything. 2 days later I received a reply that I should try service again. A little while later I called to make a service appointment. I was told that the service man would be coming on Wednesday Sept. 7, 2005. On Tuesday Sept. 6, I found a message on my answer machine that said the service man is out sick and that I should call for another appointment. When I called I asked how many service personnel they had and the answer was 2. An appointment was set up for Thursday Sept. 8th,2005 On Thursday the service man arrived and I told him about the first service call. He looked inside the freezer and viewed all the frost buildup. He told us that a heater kit was needed and has to be ordered.
He told us that he would order one and we should receive a call when it comes in. its over 2 weeks and I have not received a call back. When I called service again and mentioned the heater I was told that this part is always going bad. I believe that there should be a recall because of a fire hazard and the part should be replaced with a properly designed unit. This refrigerator obviously never had a QC checkout.
I sent several computer fax letter to Whirlpool corporation with zero response. My wife would be happy if we could get back our 28 year old GE refrigerator. We need a working refrigerator.

     
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Posted by BUDSTER on 2005-12-27:
Ditto on your refrigerator - ours is 45 days old and have had 3 repair calls. Frost on the food, soggy ice cream and a 20# block of ice in the ice bin--may be getting a new one (different model) on our next service call - this is ridiculous
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Whirlpool refrigerator 22 cu.ft. top freezer
Posted by Garden on 03/24/2006
From the time we got it, the refrigerator kept freezing fresh vegetables and fresh fruit, no matter where we set the temperature. In desperation, I had a Whirlpool certified repairman come to check out the problem. (This particular repairman is considered one of the best in the area where we live.) He checked the air damper, which controls the amount of cold air that goes from the freezer to the refrigerator, to see if it was defective. When he could find nothing wrong, he called Whirlpool for technical support. He was told that the refrigerator was designed for families with children who would be opening and closing the door constantly, letting warm air in. Since we don't have children at home,I was advised to open and close the door frequently during the day so produce would not be ruined. The following day I had to be out of town. When I got home in the evening, all the produce was ruined again. I wrote a letter to the president of Whirlpool expressing my surprise that his company would produce a refrigerator that required constant opening and closing to maintain the proper temperature, and requested a full refund so I could purchase a refrigerator that can be kept closed all day without ruining the food. I sent a copy of the letter to the president of Lowe's, where I had purchased the refrigerator. Lowe's response was prompt and terrific. Without even hearing from Whirlpool, they let me order a different brand of refrigerator and gave me full credit for the lemon I had. When Whirlpool finally responded many days later, all they wanted to do was damage control. The woman who called said she couldn't imagine that anyone in the Whirlpool technical assistance department would tell a repairman that the refrigerator was designed for families that had children (I heard him say it). She insinuated that the repairman who looked at my refrigerator wasn't good and she wanted to send someone else of her choosing. I told her I had already ordered another refrigerator. I just found out that Sears, who sold this Whirlpool model under their Kenmore store brand, dropped it months ago because of problems with it. THE BOTTOM LINE: AFTER THIS EXPERIENCE, I WOULDN'T BUY A WHIRLPOOL PRODUCT AGAIN.
     
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Posted by Slimjim on 2006-03-24:
That response from technical support to open the door more may be one of the dumbest excuses for a fix it I've ever heard. To actually tell a consumer to constantly warm the frig because,(insert designed for households with children here but in reality), this box has a design flaw in the ability to control the refrigerated air passing through the damper to the fresh food section.
Posted by Anonymous on 2006-03-24:
Sorry about your luck Garden, but glad that Lowe's did the right thing. Obviously the fridge was malfunctioning but I doubt that it was a design flaw. More likely an intermittent problem with air damper section. These things are extremely difficult to troubleshoot unless you are lucky enough to have the exact problem happen right when the service man has his diagnostic equipent hooked up. Hope you get a good one next time!
Posted by Slimjim on 2006-03-24:
The damper is a stationary vent sheriff controlled by a manual lever, the thumb wheel if you will. If you close it up, it doesn't open itself. I think the poster realizes that as well, since obviously Sears stopped carrying the model because of related problems per him/her.
Posted by Anonymous on 2006-03-25:
No Slim, sorry to say, but I don't think so. If they've stopped carrying the model, I doubt it's soley because of the problem described. More likely, it's a style change or some other design upgrade to make the unit more attractive or reliable. Appliances like automobiles change yearly - it's a very fickle industry. Additionally, the damper door isn't manually operated.
Posted by Slimjim on 2006-03-25:
Poster said in complaint "I just found out that Sears, who sold this Whirlpool model under their Kenmore store brand, dropped it months ago because of problems with it." Why are you always on here arguing and starting trouble, buttpirate? If that's what the poster says, I believe them. Who are you to keep debating posters with real compaints and people commenting trying to help? Get a life!
Posted by garden on 2006-03-26:
The repairman who worked on the refrigerator is a real ace, as good as they get. He's been fixing appliances for years, and he NEVER got a technical response like the one he got from Whirlpool. He was astonished, as was I. Simply put, the appliance is badly designed. The good luck I had here was that I bought the refrigerator from Lowes. I hope my posting saves others grief.
Posted by Slimjim on 2006-03-26:
It's a good post and you never know who may be shopping for a frig and just happen to read it at the right time. As I said, I totally agree with you and your tech's analogy.
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Sidekicks
Posted by KritterRitter on 07/14/2007
LAS VEGAS, NEVADA -- Absolutely awesome! I have the sidekicks (Half Contoured) in stainless. Beautiful and extremely spacious. Best $ I've spent on appliance without regret. I love to cook and never had the room for left-overs, now not only do I have room for that but literally cases of water, soda, juice, veggies and all kinds of stuff. The freeezer I notice is already saving $. I used to have one in the garage, not only was it not energy efficient (living in the Nevada heat) but, I lost a lot to freezer burn from over buying (not paying attention to what I already had) having them together inside allows me to be more aware of what I already have. The price is definatly worth it. If you have the space. you think 17.7 cu ft. is small until you get them into a kitchen and start loading them. The are huge. The only down side is stainless. Although it is beautiful, lots of fingerprints and the polish is hard to find that does not streak. The wipes are great just a little pricey. Great investment I'd do it again. Parents bought the single (Full contour) they will never have anything else again, They love it!
     
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Posted by Sparticus on 2007-07-14:
Thanks for the review!
Posted by Ponie on 2007-07-15:
Glad to hear you're pleased with the Whirlpool refrigerator. Re: freezer burn. A very good investment for you would be the Tilia Food Saver. Several years ago I received one as a gift. Doesn't have all the bells and whistles now available, but it serves my purpose very well. Other companies make them also, like Rival. I think those are only about $49.99, the Tilia is a bit more. No more tossing food out because of freezer burn.
Posted by Anonymous on 2007-07-15:
Sheriff got me the FOODSAVER as a wedding present years ago - it's a pretty neat toy if you have time to drag it out and use it.
Posted by Nohandle on 2007-07-15:
Quite frankly Ponie, I had never heard of the Tilia until you mentioned it and I then looked it up. Foodsaver, yes Pirate, but have never tried either. I expect it would take a bit of organization and planning ahead rather than leaving the contraption out all the time. It appears a review would be in order Ponie, if you're that pleased. Some might be interested in looking into it. Good review Kritter. Thanks.
Posted by Ponie on 2007-07-15:
Ya see, Pirate, it's like this: you plan ahead. Couple of weeks ago my local Meijer store had their once in a while BOGO on boneless, skinless, flash-frozen, chicken breasts, two 4-lb. packages, $12.98. When home, got out the machine, made about 16 bags. Dropped the chicken on the floor a couple of times to loosen it. In less than 1/2 hour all was vacuum packed and put away. Surprisingly, I eat other things besides Wendy's Jr. Bacon Cheesburgers! :)

Sorry to high jack your thread, Kritter. If my apartment complex was high-class to where they'd consider better refrigerators, I'd certainly put in a bid for the Whirlpool you told us about.
Posted by Charmschool on 2008-09-25:
Whirlpool rocks! Developed a problem with the fridge, 6 months out of warranty. New fridge ordered, but 3 month backordered. Registered a complaint with Whirlpool, and they're replacing the cooling system FREE (over $500 in parts)- I only have to pay labor. Said they understood this was a unique situation, and wanted to keep me as a customer. I LOVE my Sidekicks, and would recommend them to anyone, particularly considering Whirlpool's great customer service!
Posted by bgg on 2010-02-21:
Well, this unit is now discontinued. The freon leaks are complaints by many on the web. My unit is leaking and has been for a long time. I wrote whirlpool and they are going to refund .... so if you have a problem... let them know! Too bad this unit is awful. I had my kitchen cabinets built custom for this unit, freezer and frig. I had trouble with the freezer at first... the light stayed on 24 7 and defrosted food , ruined. I would go with a different brand... well you have to , since they are not making these now.
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Cracking liners in Whirlpool side by side refrigerators
Posted by Viola on 03/07/2011
We purchased a side by side Whirlpool refrigerator a little less than 2 years ago. We purchased this from Good Deals in Fort Myers with a 5 year extended contract. A week ago I noticed about 6 or 7 cracks in the liner that appear to be getting bigger. I called Whirlpool (1 hour wait period) and was told it was out of warranty but could get a repair service at our cost ($142.00 per visit) and they would silicone it over. I called the service warranty company Expert Service Protection Plus and was told they would only cover electric or mechanical. By the way, their brochure that I still have says they cover it all. I called Good Deals and asked for a prorated refund on my extended warranty and was told no way. If someone reads this and is prevented from dealing with any of these companies, especially Whirlpool who is selling a crap product, I would be delighted.
     
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Posted by grandma005 on 2011-03-07:
Please tell us the Model # of this refrigerator.
Posted by Venice09 on 2011-03-08:
Another example of extended warranties not being worth the paper they're written on.

Thanks for posting.
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Compressor failed after 7 years
Posted by Ed Hayes on 12/21/2007
12/21/07 - My Whirlpool side by side refrigerator stopped working. The compressor failed and the refrigerator is ONLY 7 years old. This happens when you purchase a product from a company with NO QUALITY.

I won't be buying another Whirlpool refrigerator nor any other brand that was bought up by Whirlpool (Maytag etc). Whirlpool is definitely the Grinch who stole my Christmas.
     
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Posted by jjop on 2007-12-21:
I cannot believe this, the compressor only lasted seven years? Its a machine!
Posted by Anonymous on 2007-12-21:
Ive seen them fail within the first week of ownership.Todays compressors arent like they used to be.
Posted by Anonymous on 2007-12-21:
Steve, there is a guy in Santa Ana that sells older re-conditioned compressors. People replace newer ones with his because the older ones did so well. I will try to find you his name and info. (how's your Spanish?)
Posted by Anonymous on 2007-12-21:
I know spanish cuss words,thats about it.LOL
Posted by Slimjim on 2007-12-21:
7 years is a bit short of life expectancy, but not by much. It's still a moving part with aprox 61,320 hours on it.
Posted by Anonymous on 2007-12-21:
Today's compressors are made smaller to be more energy efficient - that contributes to their shortened life cycle.
Posted by Anonymous on 2007-12-21:
Slim, how are the compressors in the GE Monogram we bought? How long should they last? No kid's in the house anymore so the fridge stays closed most of the time now.
Posted by Slimjim on 2007-12-21:
Funny you show ask super as I was having trouble with my Monogram and was talk with the tech about it. The trouble wasn't the compressor and he said they have very little problems with them. Keep the coils clean under the access panel so it stays running cool and with less effort and I would be surprised if you and I didn't see at least 12 years out of them.
Posted by DebtorBasher on 2007-12-21:
STEVEN!!!!!!!!!!!!!!!!!!!!
Posted by qualityappliance on 2007-12-26:
There is a good chance that your compressor is not bad at all and the problem is in the start relay or start capacitor. If the tech does not cool the compressor before trying the new relay/start device,(if it was even tried), the compressor still may not start.

Most refrigerators come with an extended component warranty that covers sealed sestem repairs, CPU and other electronics, etc.
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Compressor failure
Posted by Timo on 12/27/2006
LONGMONT, COLORADO -- We bought a Whirlpool top freezer refrigerator in late 2001. It worked fine for 5 years but then 1 month after the warranty expired, so did the fridge. We had a Whirlpool-trained repair person come out to replace the relay (which was in fact no good); with the new part, the fridge worked for about 10 minutes until the compressor stopped again (and was extrememly hot to the touch). This happened 2 days before Christmas dinner (which we had to cancel). We lost over $300 in food.

While the fridge did last through the warranty (compressor system is guaranteed for 5 years), there's nothing like having it fail immediately after the warranty expired. I called Whirlpool twice and tried to have them refer me to a manager or someone who was empowered to help and rant soem small grace period or at least give us some credit toward the purchase of a new Whirlpool, but they refused. My parents' had 2 fridges, each of which lasted well over 30 years with ZERO problems, and I hear that most new fridges are expected to last maybe 8 to 10 years and in many cases, much less. The fact that a 1 year warranty seems to be the norm for the industry bears out the fact that most large appliance companies know their products are lousy.

Where the hell is their pride in what they manufacture? They ought to be ashamed of what they produce and of their unwillingness to do the right thing. It sure seems like there is a strong market out there for someone to charge more for a reliable fridge from a comapny that's willing to stand behind their product. Wouldn't a 10 year warranty be great? I'd much rather pay more for something no-frills that I can count on than a glitzed-up digital piece of crap that keeps breaking.
     
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Posted by Anonymous on 2006-12-27:
To make today's appliances more energy efficient, they put smaller compressors in them. This enables them to save energy, but they work harder and don't last as long. Is cheaper better? I'd say not.
Posted by Slimjim on 2006-12-27:
The facts are that those friges of yesteryear that lasted 30 years, would use five times the electricity or more of current boxes. Enough that you could replace it roughly every 3 years with the money saved in operating costs compared to a model built with a large lumbering compressor say around the seventies. New models do on average last more than 5 years though. Yours was just one of those early to die ones. One thing to consider anyway, the 5 year warranty on the compressor is parts only. The cost of installing and recharging it for a half decade old unit, may have had you still considering total replacement.
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