Whirlpool Refrigerators

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Refrigerator Fails and No Warranty Appointment for 11 Days
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Rating: 1/51
SEATTLE, WASHINGTON -- I purchased a French door Whirlpool Gold with bottom freezer on 10/05/2013 for $2,142. The refrigerator failed on 08/20/2014 and we lost at least $100 in food from spoilage. I called Whirlpool service on 08/22/2014 requesting a service appointment and after being on hold for over 26 minutes I was told that the soonest available appointment was seven days away on 08/29/2014. I told the representative that this was not acceptable and that my family could not be without a refrigerator for 7 days. He informed me that whirlpools resource team would contact me if there was a sooner opening for service.

On 08/26/2014 I received a call that my appointment for service was now scheduled on 09/02/2014. I called to ask why they had extended the appointment rather than finding a sooner opening. I asked to speak to a manager and was told that they had the same information. They (representative Kari in Michigan and her manager) told me that because I did not take the first appointment that they now only had 09/02/2014 available. I let them know that I did take the first appointment and that I was told the resource team would call if they had a sooner appointment. I expressed that being without a refrigerator and waiting 11 days was not acceptable for my family. They responded that it is not their fault that the factory approved service facilities were booked and did not have appointments. I stated that Whirlpool should have resources in place to take care of their customers and to repair and replace failed appliance is a timely manner. I let them know that the way Whirlpool handled this situation is unacceptable.

If Whirlpool cannot handle the failure rate of their products and provide proper service and warranty support then they will loose my business for life.
     
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Whirlpool refrigerator noisy
Posted by on
Rating: 2/51
BENTON HARBOR, MICHIGAN -- This is a 22 cu. ft. bottom freezer, french door refrigerator. It has adequate space and the finish is not as flimsy as some other makes and models. It was actually a replacement that Whirlpool furnished because the crisper drawers on their model WRF560SFYM kept falling off the drawer guides, clearly a design fault.

The problem with this appliance is that it makes a high-pitched whistling noise which is extremely annoying. A technician examined the fridge and said that this noise is normal. I have found another consumer who had exactly the same problem with a similar Whirlpool Gold model and received the very same reply from Whirlpool.

If this is normal, I am a monkey's uncle. Ridiculous! I am a very senior citizen and have heard plenty of fridges and air conditioners with compressors. Any product which makes such a disturbing noise is defective. Better admit it Whirlpool!
     
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leet60 on 08/02/2012:
It may be coming from the compressor. The compressor moves the coolant through the unit, and the fan moves the air. Both have spinning motors that need lubricant to remain in good working order. When these items begin to fail, if they don't shut down completely, you will hear metal rubbing against metal, the high pitched noise. Normally these are sealed with plenty of lubricant and need no routine maintenance. I definitely would get someone reliable to look at the unit.
WP2008 on 08/02/2012:
Hello thebluejay. My name is Melanie and I am a representative with Whirlpool. We apologize that you are unhappy with the noise from the refrigerator. If there are any other concerns we can address, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (thebluejay), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
Patrick on 01/09/2013:
You wait until this refirgerator really starts causing you headaches! Freezing, thawing, line problems, water dispenser problems, condensor problems. then try to get some help from Whirpool. You sir, like me, have been scammed.
David Whitmore on 01/16/2013:
I'm going through the same thing right now with a Whirlpool fridge. I rent an apartment and have been told the sound "is normal." Like you, my response is NO WAY. Since no one at the apartment complex will help me, I've asked them to simply remove the appliance and I will buy my own. Until then, I've kept the bloody thing unplugged and have been going out to eat.
Jose on 06/16/2013:
Absolute rubbish is what I think of your product
matt on 01/13/2014:
had it for 3 years. no whistling noise but the settings started going to warmest by themselves. causing smell. finally stopped working all together. called for warranty repair(lucky I bought 5 year not 2) and repairman can't come out for a week!!! lost all our food. not buying Whirlpool again
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Whirlpool Gold Refrigerator
Posted by on
Rating: 1/51
BENTON HARBOR, MICHIGAN -- Bought Whirlpool Refrigerator in end of Nov 2013. Had problems with the door sweating when I turned air conditioner off. They replaced the door. The seal still sweats a little bit, but now there was a solenoid that leaked under the refrigerator, whenever you called for ice or water in the door it sprayed water under the frig. It wet the whole underside of the refrigerator, my carpeting in the other room and one of my kitchen cabinets is ruined.

I am worried about the underside of the frig rusting. Called Whirlpool asked about an extended warranty or a replacement they will do nothing but replace the bad parts. This $2000 refrigerator is a real piece of junk. Am so worried about it rusting out after the one year warranty. Will never buy a Whirlpool appliance again.
     
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Obsfucation on 03/27/2013:
The sweating situation is horrendous. I can see why you are upset.

The water situation, on the other hand, may well be that the water line is not connected properly. This is almost always where the leak comes from. It might be worth your while to have a good plumber look at or redo the connection.
WP2008 on 03/28/2013:
Hello, Heleneok! My name is Emily and I am a representative of Whirlpool. We truly apologize for the frustration you have experienced with your refrigerator. As a consumer myself I can understand your concern and would be glad to look into this with you. Please email Whirlpool.Digital@Whirlpool.com with your name, address, phone number, the model & serial numbers of your refrigerator and reference number 38831. Thank you, Emily.
Margarete Nichols on 06/07/2013:
I never by a whirpool refrigerator again it is so loud . I didn't know that they still exist .the worst refrigerator ever.
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Do not purchase Whirlpool products
Posted by on
Rating: 1/51
In 2007 I purchased a Magic Chef Refrigerator model: CTB1821ARW. The refrigerator is not six years old yet, and it looks like new. I never had any problems with the refrigerator until recently; the defrost heater stopped working. I called a service professional to fix the problem, and this is when I ran into another problem; defrost heater part is not available anymore.

I cannot find a defrost heater part # 63001387 for my refrigerator which would cost me approximately $30, so I have to dispose of my refrigerator which costs $600 and buy a new one, preferably one of the Whirlpool’s family; this is what a Whirlpool customer service representative suggested. Do you think it would be reasonable to throw away five or six years old refrigerator? I don’t think so, but Whirlpool corporation’s customer service representatives think it’s a great idea.

Whirlpool Corporation acquired a company which was producing Magic Chef Products, but it is obvious they forgot to acquire their liabilities. Searching for defrost heater online I discovered that I am not alone in this frustration. Many other consumers who purchased Magic Chef Refrigerator five or six years are having the same problem. When consumers purchase costly products they do not expect the assembly parts for their products to be discontinued in the next five years or even sooner. I have to question, “Is this how Whirlpool Corporation makes their profits?”

Because I couldn’t accept the fact that I have to buy a new refrigerator just because of a small part which is discontinued, I sent a letter to CEO Mr.Fetting asking him for help. Two weeks later I received a phone call supposedly from the executive office, and Mrs.Jennifer was trying to explain me that Whirlpool corporation is not responsible for not having parts for Magic Chef refrigerators; instead, she offered a 30 percent discount of suggested retail price on my choice of the Whirlpool brand refrigerator.

Anyone who did a research before purchasing a costly appliance knows that Whirlpool products are more expensive and lower rated compared to Frigidaire or Kenmore products. 30 percent discount on a Whirlpool refrigerator still doesn’t match a regular price of Frigidaire or Kenmore.

Later, I got another offer in the mail which said that I can purchase an extended four year warranty which will cost me $356. The agreement states that if a refrigerator cannot be fixed it will be replaced with a new one (sounds great), but there is a little trick. For refrigerators such as mine which are 5 years old only 40 percent of its cost will be replaced. Any reasonable person who can calculate will see how foolish this offer is. I already know that my refrigerator cannot be fixed due to discontinued part. Whirlpool Corporation wants me to pay $356 for extended warranty which will make me eligible for a refund of 40 percent - approximately $240. Where is the logic? Do they really want to help their customers? I feel as if they slapped me on my face.

Here are a couple of quotes from the Whirlpool site, “Whirlpool Corporation is committed to building products that consumers around the world can depend on to meet their daily needs. This commitment to quality begins in the concept stages and continues throughout the lifetime of the appliance. The result of these efforts is a sustainable and competitive advantage for the company.” “Our vision reinforces that every home is our domain, every customer and customer activity our opportunity. This vision fuels the passion that we have for our customers, pushing us to provide innovative solutions to uniquely meet their needs.”
     
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Dakota1015 on 03/02/2013:
The part you need does seem to be no longer available, however several parts websites offer an alternative, which would simply require that the connectors be changed ( you would simply use the old connector and solder the wires). It looks like this part was used on Magic Chef, Amana, and Maytag, all Whirlpool owned brands. By the way Whirlpool has owned Magic Chef for far longer than six years and for them to say they are not responsible to produce replacement parts for Magic Chef sounds pretty irresponsible.
flgazdave on 05/08/2013:
Lame product ultra lame company! I'm dealing with the same problem on my magic chef :( I would like to know the alternative part so I could fix my fridge.
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Whirlpool Gold Refrigerator
Posted by on
Rating: 1/51
TORONTO, ONTARIO, CANADA, OHIO -- Our less than two year old Whirlpool Gold Refrigerator stopped cooling in the upper fridge portion but the freezer works. So far the response from Whirlpool has been a runaround and blanket answer from customer service that they can't deviate from warranty regardless of the situation - but they could book the service appointment for us. I asked who I could escalate this to within the company since the fridge isn't old, is supposed to be a nicer model and appears to be a major defect in early in the lifespan of the appliance.

I was told I could speak to a manager and was put on hold. After waiting, the CSR told me it would be a long wait and I could instead have him call me back. I agreed and asked for the name of the man that would be calling me. The CSR said she couldn't give me the name because there is a "line" of managers and it could be anyone". Odd since the CSR specifically said "he" would call me. I agreed to the callback and booked an appointment since we need it fixed anyway. I didn't receive a call back that day but was told it could be the following Monday.

A service tech came and advised that the computer is defective. A basic search using Google show that the "Jazz board" or computer appears to be a known defect with these models, however Whirlpool has not issued a recall or service advisory. Moreover, this fix cost us $115 so far, we will be without the fridge for a week until the part can be ordered and received - about $150 for the part and then another service call to install the computer board.

This is a large inconvenience and both the breakdown of the fridge and response of customer service doesn't build my confidence in Whirlpool. I understand that appliances don't last forever and the purpose of (1 year?) warranties. But I also don't expect a major issue with an important appliance so early in the life of the product. How a company responds can make all the difference. They can stand behind the product or hang the consumer out to dry.

Reading other reviews of the Gold series I now know it is possible that this fridge might have regular breakdowns. Since the kitchen is all Gold series appliances (dishwasher and stove) we will be disappointed if we need to replace the fridge. Based on our experience with Whirlpool so far, it will not be a Whirlpool replacement. I will update this after the fridge is repaired with details of the fix and any further responses from Whirlpool.

UPDATE 1
Whirlpool offered to pay for the part only. That leaves me with over $200 in labor costs. Moreover, it's been over a week without the fridge and 8 days since the tech Whirlpool sent diagnosed the problem. They were to call when the part came in with an estimate of Friday and repair Saturday. It's Saturday and no update. Since they need to give me 24 hours notice because the Board failed in two ways - one being that it won't defrost the freezer - and we need to unplug the fridge to let it defrost so they can do their work - this means at least another 3 days minimum before repair. Not having the fridge for two weeks is enough of an inconvenience let alone replacing the food that went bad. Coolers and ice only do so much. (Another expense.)

Update 2
The company sent to fix the problem called in the morning on a Monday asking to come out between 11-1. It's a good thing I could pull it off. So much for 24 hours notice so it could be defrosted. The tech didn't even know what the prior tech had done to know it needed to be defrosted. Out more time and money - but it's running. Based on other reviews - it looks like I'll have more breakdowns to look forward to but I hope not.

The bottom line is that while I appreciate that Whirlpool paid for the part, I'm still left not please with a majority of the costs of the repair, the time it took to get repaired (add lost food to the cost) and the initial customer service.
     
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trmn8r on 09/09/2012:
You make a good argument, and I wish you luck. This happens with a lot of stuff these days - manufacturer puts out something with much higher rate of failure than you would expect, and the consumer pays because either the warranty expired or in the case of cars the excuse is made of it being a wear or electrical item (for example window regulators, ignition switches, coil packs).
Beth on 04/05/2013:
I too am having a problem with my Gold series refrig. Whirlpool sucks and does a terrible job in that they have a known problem. My unit floods my kitchen floor every 7 to 10 days If I don't remove the film of ice that pools up on the freezer floor. Have not been able to afford the expensive repair diagnoses whether it is the computer board or not. I am furious because this started 3 months outside of one yr warranty!
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Rust Coming Through Appliance Finish
Posted by on
BENTON HARBOR, MICHIGAN -- Whirlpool Refrigerator

Surfacing Rust through vinyl exterior finish.

In 1999 we purchased a Whirlpool Refrigerator Model ET18PKXGW01 with top freezer. The finish on the exterior surfaces is a plastic or vinyl coating. By 2003 we began to see pinhole size rust spots appearing. By 2006 there were large patches of rust appearing through the finish.

Whirlpool's only comment was the product was out of warranty.
Our 3 year old Kenmore clothes washer just died and the Sears "service call" was going to be $125.00 to walk in the door. Out the door that item went. Whirlpool makes Kenmore and now owns Maytag. See Consumer Report's site:
http://www.consumerreports.org/cro/appliances/news/who-actually-makes-all-those-appliances/overview/index.htm

Having a problem with Whirlpool or related product? Suggest you just write it off as a difficult and expensive lesson learned and move on with your life. Don't expect QUALITY from a low end product line.
     
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Venice09 on 10/11/2010:
I don't think I've ever seen anything like that before. Even if something rusted underneath the vinyl, I can't believe it would come through like that. I wonder if there is any way you can find a replacement door from an old refrigerator. Too bad Whirlpool won't help you with that. It would be great customer service is they did.
Anonymous on 10/11/2010:
Wow! That's awful. What area is that refrigerator in? Judging from the wall and floor, it may be in an outdoors area like a garage? Is it overly humid? Looks like there is some water damage on the wall too.
Venice09 on 10/11/2010:
I noticed that, too. The wall looks like cinder block, so it must be a garage or basement. But I'm surprised the rust seeped through the vinyl that way.
rockfishing on 10/11/2010:
Ummm, you have mold growing on the bottom of your cinder block wall. I would say an 11 year old refrigerator will rust in this environment. In 11 years refrigerator doors do take a beating and in a moist environment will rust.
unhappy999 on 10/11/2010:
I agree with the other posters. Based on the photograph, it looks like the environment caused your refrigerator door to rust. Even if it were still under warranty, I doubt that it would have been covered.
Nohandle on 10/11/2010:
I have a spare (older) refrigerator in my garage. After several years of being there it began to develop rust spots. I finally gave up on trying to remove the rust and keep it off. There is nothing wrong with the interior.
Slimjim on 10/11/2010:
That is nasty. Are you sure it was a Whirlpool built box? Sears does use other brands to source their friges besides Whirlpool. The textured finish is still metal, but the designs pressed in them make it appear it is vinyl or something else. It looks like it trapped moisture on the insides of the door panels and just ate away at it. That's a shame, it should have stood up better.
Anonymous on 10/11/2010:
Vinyl doesn't rust, does it? I think it has to be metal.
Anonymous on 10/11/2010:
It is the metal underneath the vinyl that is rusting.
Skye on 10/11/2010:
Wow, that's incredible. I never anything like that. Was there a flood in this area? It looks like there is black mold, on the back wall, on the right side of this refrigerator. Toxic stuff.

Slimjim on 10/11/2010:
There is no vinyl. The "textured" design stamped into the doors has a look and even somewhat feel of vinyl, but is simple the smooth sheet metal door with a bunch of creases punched into it.
Anonymous on 10/11/2010:
Okay.
Anonymous on 10/11/2010:
We really need Pirate's expert opinion on this one.
Nohandle on 10/11/2010:
What I have in my garage is I guess a textured finish, at least it appears to be. All I'm saying is mine developed rust spots. My refrigerator is not visible from the street so I quit worrying about it. If in my kitchen I'd have a fit.
Venice09 on 10/11/2010:
Slim, I could have sworn that the finish on my refrigerator was vinyl. It looks and feels like some kind of plastic, not metal. That's why I was so surprised by the picture. But metal is the only thing that makes sense. If it was vinyl it wouldn't rust, and I don't see how rust could seep through from underneath.
Anonymous on 10/11/2010:
Does a magnet stick to it? lol
Venice09 on 10/11/2010:
Yes, but I thought that was because there was metal underneath.
bad refrig on 10/02/2011:
I have the same model refrigerator purchased in 2002 and the same thing is happening to mine.
Venice09 on 10/06/2011:
Good to know, bad refrig. Thanks.
Robyn on 07/03/2013:
We have the same problem with our vinyl coated Whirlpool refrigerator here in Perth Australia. No custom service whatsoever and would cost $900 to replace the doors on a perfectly functioning fridge. Pretty disgusted with Whirlpool as it is clearly a design/manufacturing issue. Will I buy another or recommend Whirlpool to others? Not on your Nellie!
Deb on 07/17/2013:
I have the same thing happening to my refrigerator that is now 13 years old. There is no reason this should happen. So now what do I do with it?..trash it (it works fine) or repair it? It would be less of a hassle to just purchase a new one and add this one to the land fill. Sad and expensive for me and the planet.
patricia on 08/02/2013:
The same thing is happening to mine also, it was purchased in 1999, can you purchase some kind of paint to cover these spots. It works great but mine is in the kitchen and doesn`t look so good.
Adriana on 08/13/2013:
I'd like to join the Whirlppol Sucks club. I have a perfectly good Whirlpool in 13 year old house and the vinyl covering is covered in rust which is obviously penetrating the plastic from underneath. Disgusting quality!
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Liner Cracking
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I had purchased a Whirlpool refrigerator 5 years ago for $1799.00. After two years the inside liner began to crack. I had an extended warranty from Sears and it was replaced since it could not be fixed. They gave me the price of the old one minus some money to find a new one. I picked another one for $1999.00(Top of the line model) and paid the difference. At the time I could not afford to buy another extended warranty. Well now it is a little over 2 years and now my other refrigerator is doing the same thing. I e mailed Whirlpool and they told me to call a service guy that repairs Whirlpool to come look at it, which I did. I paid for the service call. He said the inside liner could not be fixed but the door that is cracking inside could be. He sent his report to Whirlpool. He called back and said they had contacted him and they have a patch kit for $170.00 That I would have to pay for the liner cracks. Nothing was said about replacing the door.

I called Whirlpool and explained this is the second refrigerator I have from them in 5 years and the liner and door is cracking again. I was told they are sorry I spent that kind of money and have a problem but my warranty is up on that defect. I began to tell them... So in other words you have known this is a defect and in 5 years you continue to use the same material and couldn't care less about correcting the problem. They were quite and then just said I am sorry but your warranty for that defect is over. I called again and spoke to another lady Brenda who agreed to send out a repair guy who Whirlpool uses to replace the door and liner. The guy came out and said the liner can not be replaced.

It would have to be patched. I can't see a $2000.00 Refrigerator being patched. He said to get a new door and patch kit it was almost $1100.00 Dollars without parts. I asked him about the patch kit and he said the next house he is going to had the patch kit done and is now complaining and has to go back there. He said this is a common problem with Whirlpool. Well I called Whirlpool again and said I don't want it patched. By the time that is done the cost is just about the same as replacing it. Again I was told sorry. I asked to speak to the supervisor who also told me they do not replace them so sorry. The warranty was up. My last refrigerator was 25 years old and still working before I bought these other two. The only reason why I bought a new one was because the color was gold and we were going to white appliances. The repair guy ordered the parts and of course the door will be awhile but sent the patch kit which I was under the impression it was two new sides which would go over the old sides.

Whirlpool told me you won't even know it is there. I assumed they were a molded part that just fit over the whole walls. Well the kit came and I opened it up. First of all they will not cover the whole sides. There are two sheets. Each sheet is the size of your common tag board paper and they are as thin and flimsy as the tag board. So in other words Whirlpool wants to do exactly that cut these sheets and glue them to the inside of my refrigerator. This is not a $500.00 Dollar refrigerator. It cost almost $2000.00. I have searched the internet and have seen many people who have written and going through the same thing. I also have a neighbor having the same problem. Whirlpool needs to take responsible for these defects. It not only happened to me once but twice in 5 years. They are well aware of the defect and have done nothing to correct this problem. And they really don't care when you call. The same reply is sorry your warranty for that defect is over. I will never recommend Whirlpool again to anyone. They do poor business!!

The repair guy has told me the cracks could cause problems even though Whirlpool told me it is just cosmetic. He told me to watch my food in the freezer part to make sure that the food doesn't start to over freeze with a lot of frost. Then the whole refrigerator is no good. $2000.00 Out the window again.

     
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madconsumer on 03/01/2008:
I could not get past the ALL CAPS. items no longer last forever. in today's life style, things are made to be replaced once out of warranty.
PleasedAsPunch on 03/01/2008:
Like I am so fond of saying at this site, "lesson learned". Unfortuantely, we (the consumers) have to go through these bad customer service experiences but we learn who NOT to deal our business through, and we pass along a kind word of advise to our friends. Perhaps you will have more luck with GE the next time you make a large purchase such as a fridge or washer/dryer set.
qualityappliance on 03/01/2008:
The cracks are cosmetic only and will not effect the operation of the refrigerator at all. I have never installed the kit but I have seen it, and if it were mine , I would rather have the small cracks than to look at a sheet of plastic glued to the wall of the box with the exposed seam at the door opening.
auspiciousbunny on 04/15/2008:
Don't buy the junk. Why should you pay out through the nose for replacement of large appliances every three years? Anyone who does that is a fool, and these companies like the fact that you are a fool.
oak harbor on 05/10/2008:
***ATTN*** SAME PROBLEM HERE...I'm on my 2nd Whirlpool fridge with the same issues... my original fridge (of 20 years and not Whirlpool didn't have these issues).. during my bad experience with the 1st Whirlpool fridge- Sears had told me- 1. there is alifetime warranty on the liner and if I purchase the extended warranty... no problems at all replacind any cracked components etc... well the 2nd Whirlpool fridge is now cracking in the liner-Sears says its cosmetic but not a functional issue therefore tough luck.... we need a class action lawsuit here...
klhprice on 08/29/2011:
I've had a Whirlpool Gold refrigerator for over 9 yrs and have not had any issues with cracks. In fact, the only problem I've ever had with this refrigerator is whatever the part is that tells the freezer to blow cold air which was a relatively easy and inexpensive repair.

I got to this page because something fell off the top shelf and put a 2 inch crack in the liner at the bottom of the frige.
Kellie on 01/04/2012:
/I just looked up this issue I am furious my Whirlpool has cracks inside on the wall and the back. I took appliance paint to cover up. GREAT I bet it conts!! I AM FURIOUS TO READ ALL THIS I PAID good money and it should look nice for 15 yrs. My freezer was sold 2 yrs ago it was 10 yrs old was perfect in side. well Whirlpool you are DONE WITH ME,figure what the problem and end it!! I say they should replace all of our liners FREE!!
Squirt2 on 01/08/2012:
I am with all of you, Whirlpool sent a tech and he said, he would put tape over all the cracks or expoxy and Yes we will see it
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Whirlpool Refrigerator ED5GVEXVD every refrigerator shelf is cracked
Posted by on
OTTUMWA, IOWA -- This will be the last Whirlpool appliance I will buy. We purchased this refrigerator literally a few days over 2 years ago. It is a side-by-side refrigerator with shelves that are supposed to slide out, however we have never used it in that capacity. The problem is that the plastic frames on every shelves, even the ones that do not slide out over the bins, have cracked in no less than 2 places on each shelf.

We contacted Whirlpool last week. The good news is that they responded quickly. The bad news is that they stated "it is unfortunate that you had problems with the shelves, but we are unable to do anything for you because it is out of warranty. If you would like to to purchase replacement shelves, we could order them through their consumer parts department."

This is such a crock. If it was one shelf, I could justify the possibility of it getting smacked or something overweight was placed on it, but EVERY SHELF? As I said, not a single shelf is crack free, including the ones that sit directly over the bins, which should have additional support from the bin construction.

By the time I replace every shelf that is cracked, it will be equal to what I paid for this refrigerator 2 years ago, and it will net me 2 more years of service. If I have to invest that kind of expense into it, the refrigerator will go to the recycler and I will buy from another manufacturer, which will definitely NOT be a Whirlpool or Whirlpool subsidiary.

The cracks were noticed early last week. I contacted the company the end of last week. The cracks are already getting larger. I will no longer allow my children to get anything out of the refrigerator since I'm afraid that the shelf will crack, the glass in the shelf frame will break and we will have an injured child, which instead of reaching this website, I will be contacting a lawyer. I need to do something with this refrigerator, but with the economy, I can't afford to just keep replacing hundreds of dollars in refrigerator shelves every 2 years.

This refrigerator does not get extreme use since it is the 2nd refrigerator in the house. The Samsung refrigerator we have as the primary fridge has been in our house since 2005 and I wouldn't trade it for anything. This refrigerator however is poorly made. The materials that the refrigerator shelves are made from were just a poor engineering decision because it is not holding up to mild to moderate use without cracking.

We purchased this Whirlpool appliance thinking we were getting a quality product from previous reviews we had read, however, this is obviously no longer the case with this company and seeing the complaints that I now see online. Someone would have to really give me compelling evidence to make me decide to EVER purchase another Whirlpool appliance again.
     
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Venice09 on 10/11/2011:
Sounds like a dangerous piece of junk. What a foolish way to cut corners. It's a shame that it's more cost effective to just get rid of it. I don't blame you for wanting this hazard removed from your home. There is something very wrong with the whole scenario.
At Your Service on 10/11/2011:
Unfortunately, the model you've listed is one of the most basic side by side units that Whirlpool makes. In order to offer it at the price they do, they don't design any reinforcement around the shelfing. Just because a shelf can hold the overall size, doesn't mean it's designed to hold any and all weight being placed upon on it. The next time you're around someplace which carries appliances, compare your unit with some other Whirlpool models, just a couple of models up from yours. You'll notice a great deal of difference within the construction of shelfing and the weight that they can reliably hold. In your case, if you are placing multiple, full gallon containers upon the shelf(ves) you really are overloading them with weight and you're right that replacing them isn't going to resolve the problem.

Venice09 on 10/12/2011:
That's absurd. The cheapest refrigerator comes with reinforced shelves that do not crack. This model is priced up to $1,000.00. It should be equipped with usable shelves.
Anonymous on 10/12/2011:
Good review! Thanks for the info AYS. I didn't realize they could be overload with weight when placing full gallon containers exponentlly.
bsanders77 on 10/15/2011:
Since My3cents has messed up my original user name and I cannot access it, I will introduce myself as the originator of this post. This refrigerator has been not used improperly, the shelves have not been overloaded and anything representative of gallon weight goes in the door (I.e. the gallon sized shelf dimensions for just that purpose?) This has had at best mild to moderate use as it is the second refrigerator. There are days the door isn't even opened on this refrigerator. I store extra eggs, bread, vegetables and fruits. It is also where I store extra lunch meats/cheese for sandwiches and occasionally the location I slow defrost frozen meat and other items. So your assumption of it being mistreated with overweight items placed on the shelves is a poor overgeneralization and a complete misnomer.

Furthermore, even if it is the case that it is a "economy model" ($900 isn't what I would call economy as there are much cheaper side-by-sides out there that have adequate shelving) There is still some level of expectation that the shelves wouldn't crack in so little as 2 years under light to moderate use. There is such a thing as reasonable expectation and 2 years is not a reasonable expectation for the purchase of such expense like a refrigerator for standard consumer usage and is being used under those conditions if not less than so.
Anonymous on 10/15/2011:
Thanks for the follow-up! and welcome to my3cents!
At Your Service on 10/15/2011:
Absolutely, thank you for the follow-up. And very much welcome to my3cents. Hopefully we'll see you around.

I sure do apologize for any consideration, or lack thereof, that my post may have caused. It's intended to aid whereas many people may not know of certain differences between product models and the limitations that those differences may cause. You speaking of the door shelfing is just such an example. This model includes very limited shelfing within the door. It is absolutely not reinforced in any way. I absolutely will concur that two one gallon containers will fit snuggly side by side on each of those shelves, but the weight (when completely filled) is beyond the actual intended use. Without question, anyone using these shelves within such a fashion will cause them to crack and ultimately collapse under the weight. It doesn't matter if you don't open the door for days, the weight is still there and over straining the design. I know how frustrating it must seem when your "reasonable expectation" doesn't equate to the design.

Based upon all of this, I'd be curious as to where you purchased the refrigerator from and what the communication was that took place when the purchase was made. Did any of the associates helping you explain the details of shelfing and support within this design? I know that $900 is a lot of money to a lot of people and, by no means should that be minimized; however, in comparison to just about all side by side refrigerators, this is what you would consider an economy model.

Truthfully, when one is under the $1000 price point, I would generally suggest looking at other brands. I still really like Whirlpool and especially if you're in their models designed for above $1000, but below that price, Frigidaire still has the strongest product lines and designs. Their in door shelfing is reinforced as compared to what we've already discussed about the shelfing in your unit. Also, if you examine the augur within your unit, you'll notice it to be of more basic plastic, whereas Frigidaire does all of theirs with metal.

Anyway, again, my apologizes for any miscommunication. I really would like the details of point of purchase and what was communicated to you.

Welcome to my3cents again. Look forward to seeing your posts.
DebtorBasher on 10/15/2011:
I was looking at some side by side refrigerator/freezers and I'm really disappointed, but not surprised to find all of their shelves are made of plastic! What was wrong with the metal rack styled shelves? They lasted forever, easy to keep clean and never broke!
Venice09 on 10/15/2011:
Not too many people are singing the praises of Whirlpool or Frigidaire these days. Even if I liked those brands, I would never recommend them. In fact, I wouldn't recommend any brand because buying appliances is like a crap shoot.
Venice09 on 10/15/2011:
The shelves in my refrigerator are made of plastic and glass, and they have lasted over ten years. Not one part has broken or cracked. There are different grades of plastic. I guess Whirlpool goes with the cheaper one.
bsanders77 on 10/15/2011:
Well as I said, these are the main shelves, not the door shelves as some are assuming. This was purchased to replace the second refrigerator in our house. The previous one was avocado, to give you a indication of the minimal use that this refrigerator is seeing. Each shelf replacement is over $130 each on the discount parts sites, not including shipping, let alone the price through Whirlpool.

We live in a very rural area and there isn't much to choose from in order to make an informed decision, particularly when you have a refrigerator that has tanked, a large family gathering to cook for, and a truck with trailer waiting outside to get an adequate replacement so you aren't calling in Subway to cater your family event. Believe me, next time I will be driving the 250 miles to find better than this.

I have also sent a letter of complaint to the retail store that I purchased this junker from. I have urged them to stop selling inferior products such as this and asked them to pass it onto their Whirlpool Regional distribution representative reinforcing my dissatisfaction with their company's customer service.

I wish there was a way of showing the images on this site of what I am seeing. The door shelves are what concerned me when we bought it, but they are fine to date. believe me, I've inspected everything in this refrigerator thoroughly since I found the cracks in the main shelves. I pulled two out today to inspect further (can't find anything to replace the defective shelves without spending exorbitant amounts to replace them. They are now cracking to the back of the refrigerator as well. This can be anywhere from the very top corner of the shelf, to a few inches in from the outside edges. They aren't consistent and the plastic framing is cracking and separating enough to cause the cracks to gap. I can just imagine how long the shelves would have been lasting if I would have actually been sliding them in and out to reach things in the back as it was designed to do. They wouldn't have lasted 6 months to a year at most, but then they would have had another excuse for not replacing them, I bet.

I made the mistake of buying Whirlpool again, even though we've had major problems with our dishwasher. That is also cracking to pieces. We've replaced the door lock/switch at least 4 times and now the door frame is splitting at the top, which is also ridiculous for 6 years old, but the parts we've replaced so far have been not in the replace the whole machine price range for repair. But we blinked. No more. We have only boycotted buying one other company's electronics in our almost 32 years of marriage, now we have a second on our do-not-buy list.
Venice09 on 10/16/2011:
It is obvious, based on all the complaints, that not only is Whirlpool cutting corners, even on their higher end merchandise, but their customer service is severely lacking.

Even if you spend the money on replacement shelves, you could end up having the same problem. How much does Whirlpool expect you to invest in this refrigerator before writing it off and boycotting the company? Sooner or later, all this customer dissatisfaction is going to catch up to them.

You have some great insight into the state of today's merchandise, bsanders. I really hope you become a regular on this site.
At Your Service on 10/16/2011:
Really good to hear from you again bsanders77.

No. I realize the problem you're having is with the main shelves. It just happen to be that you identified that you were placing one gallon jugs on the door shelves. This is one of the weakest parts within this model of fridge, along with the auger I spoke of earlier. $130 doesn't surprise me for shelfing. It has nothing to do with the manufacturer. You could choose just about any fridge from any manufacturer and comparative shop their shelves and I'd just about bet you'd find similar pricing.

I can appreciate living in a rural area. Regardless of the inconveniences, living in such an area can sure have its advantages too. It is still worth shopping for appliances. It's difficult when it happens without warning, but the more you purchase off-the-cuff, the more you leave you decision to random chance. It sounds like you're not even that thrilled to speak of where you purchased it at, meaning there wasn't very good communication as to this model's shortcomings. I know it's easier to blame a large manufacturer than that of a small shop owner that you happen to know in a very small town, but there should have been better communication. Whirlpool offers this model and another very close to it's design, as a low end piece. The shop owner may have brought it in as a cheaper price to service a lower income market. That's okay as long as the customer, once again, knows what it is they're buying and being able to see the benefits that the next model up may have.

I'd be really interested to know what the model of dishwasher it is that you're having such problems with. Dishwashers are one area you can sure see a lot of so-called contractor pieces. Whirlpool makes both better end and lower end dishwashers. I'd be curious to know if it may have been offered in the same fashion as the refrigerator; that is, a lower end contractor piece offered to a lower economy market. Please, drop another comment as to the dishwasher's model. I'd be interested to know what level of dishwasher this unit is.
florida_gators on 10/21/2011:
Same thing happened to our Whirlpool refrigerator after about 3 years. Even if it is their "lower end" model, there is no reason that something as basic as a plastic shelf should crack. My friends and I have 20 year old "lower end" refrigerators in our garages that held up better after decades compared to this Whirlpool refrigerator. It's cheap junk. $130 is a ridiculous price to charge to replace an item that breaks and is poorly constructed.
Venice09 on 10/21/2011:
I agree, Florida gators. The most inexpensive refrigerator should be equipped with safe shelves that hold up to normal use. Not only is $130 a ridiculous replacement price, but you'll still be getting cheap junk!
bsanders77 on 10/23/2011:
I wrote the retail company I purchased this refrigerator from as well as Whirlpool about my dissatisfaction in the Whirlpool product. To date, I have received the following from the retailer and Whirlpool. I received an e-mail from this being forwarded from the retail company to them and not from the original complaint I sent to Whirlpool. To date, the only thing Whirlpool has asked for is the serial number and date of purchase. I supplied them what they requested and I've heard nothing further. HOPEFULLY more to come on this saga.

Dear B----,

I received a copy of your email dated October. I am very sorry to hear about the shelves in your Whirlpool refrigerator. We take reports of substandard products very seriously whether still in warranty or out of warranty. I have contacted Whirlpool on your behalf to find out if there are unusually high reports of poor shelf quality in refrigerators like yours. Whirlpool is looking into this further. If the result of their investigation reveals anything that might benefit you, Whirlpool will contact you.

Thank you for your patience while the vendor looks into this. And thank you for the business you have given us.

Regards,

Bill Spanel
Cabinet & Appliance Buyer
Company omitted

B-----,

My name is Lindsey Golliday and I have been forwarded this e-mail to look into your concerns regarding the cracked shelves in your refrigerator. To further investigate your issue, I will need your serial number of the unit and date of purchase of the item. Can you provide that for me?

Thanks
Venice09 on 10/23/2011:
This is good news, bsanders!

"We take reports of substandard products very seriously whether still in warranty or out of warranty."

This is one of the reasons I think extended warranties shouldn't be necessary. The company should recognize a defective or substandard product and make good on it.

It pays to be persistent. Many people don't have the time. If more people stand up for what is right, things may actually start to change.

Please continue to keep us posted.
Venice09 on 10/28/2011:
That's a shame. They blew a chance to keep a customer. Sooner or later Whirlpool is going to have to start caring about how many customers they are losing. I'm glad you are not giving up. If you keep communicating with them, you might get a different answer from someone else.

At Your Service on 10/29/2011:
Unfortunately, I can't say I disagree with Whirlpool in this regard. They have no way of knowing how much weight has been placed upon the shelves, so they're not likely to arbitrarily replace them. I wouldn't even expect it to be covered under warranty for the same reasons.
Venice09 on 10/29/2011:
The OP has no choice but to believe that Whirlpool sells defective merchandise because she knows that the shelves were not abused. It would benefit Whirlpool to give the customer the benefit of the doubt, especially since she has two appliances that are cracking.
lexophiliac on 11/04/2011:
I wouldn't pay upwards of $130 for shelves. I'd make my own custom shelves or buy something that would work for cheap.
Venice09 on 11/04/2011:
I wouldn't pay it either. I'm not sure what I would due to work around it, but I'd find something!
bsanders77 on 11/04/2011:
Well after a lot of digging, I've found some replacement grids for a Kenmore that should fit the dimensions for what I need. They cost a much more reasonable $18 each, not including shipping. I have placed an order for 3 of them and awaiting their arrival. If everythign fits as the dimensions imply, I will at least have something that will stand up.

Even though they will make the refrigerator look like something I have acquired from the curb when it is opened, at least will I have the peace of mind that my children won't be subjected to broken glass.

Once I receive the shelves and try them out, I will update you on the status.

This only makes me more determined that I will never pay to have another Whirlpool refrigerator in my home ever again. It shouldn't have taken days of research and all this grief to get something that Whirlpool should have taken care of in the first place.
Venice09 on 11/04/2011:
I hope it works out. At least the shelves are on the inside, so you won't have to look at them all the time.

I look forward to the update.

bsanders77 on 11/21/2011:
Well the shelves showed up. Good and bad. Good is that they fit perfectly, almost like they were made for the refrigerator. Bad is that they have a "hinged section" that is meant to add coals that doesn't stay in place. I'm not modifying these grates just to get them to work. There are grates on Amazon.com from a place called "Music City Metals" that are a little more expensive, but they do not show a hinged pit section, but a solid grate. If they are solid and fit like the others, they will work well.

Still not as well as Whirlpool taking responsibility for their inferior shelves.
Venice09 on 11/21/2011:
Thanks for the update, bsanders. Sounds like you're taking matters into your own hands. Sometimes that's the only way to get things done right.
bsanders77 on 11/21/2011:
I've placed a RMA for what I purchased. I will pay the return costs and the shipping costs of what was originally charged to me for getting them here. Pardon me for trying to find something that will last (hopefully) as long as the rest of the refrigerator will, at least from the performance of the current shelves being just over 2 years old and are cracking to the point of being unsafe.

I'm sorry "At Your Service" but have you been to my house? Do you see what is placed on these shelves to make such a broad statement that they are overloaded? I seriously think that you are here to discredit the consumer since you know nothing about what kind of weight is placed on a single shelf in my refrigerator. I think you are taking far too much into assumption when you assert that the shelves are overloaded. I assure you that you do not know of what you are speaking.
At Your Service on 11/21/2011:
Respectfully, I am aware how the shelfing is designed and the little more limited weight this model is designed to withstand. Remember, handling mass versus weight are two different things.

I really hope you get it set up the way you would like bsanders77. Be careful about jerry-rigging something that you hope will work.

Again, truthfully, best of luck.
Venice09 on 11/21/2011:
Bsanders, you are a breath of fresh air on this site. Not too many people come back to stand their ground. I'm sure many are scared away, and I can't say that I blame them.

All a person has to do is look at all the complaints against Whirlpool and its substandard subsidiaries to know that the reviews are valid. It just makes sense.
Anonymous on 11/22/2011:
bsanders77> Welcome to "The Ward" brother...hope to see you in the med line.
Anonymous on 11/22/2011:
Just a warning...Bargod tends to cut in that line.
At Your Service on 11/22/2011:
So as long as you stay away from very specific models, is it the logic that you're okay with all other Samsung products?

Does that mean that, other than the ED5GVEXVD, all other Whirlpool products are fine?
Venice09 on 11/22/2011:
This is why I research specific models instead of brands. I look for models with the features I need and read the reviews on those specific models. If I had to choose by brand, it would end up being the lesser of all evils.

The only brand I have ruled out completely is Whirlpool/Maytag. Not because of all the negative reviews, but because I had three Maytag appliances that were all a disappointment. Three strikes, you're out.
Churro on 11/22/2011:
Wow, interesting discussion. I would have never thought about refrigerator shelves. I just checked mine and they are glass sitting on heavy gauge wire sitting on sturdy mounts molded into the sided walls. Next time I buy a fridge I'll be sure not to buy one where the shelves are mounted with plastic.

You learn a lot reading these reviews.
Venice09 on 11/22/2011:
At Your Service, are you addressing bsanders or me? I'm not sure because you changed your comment after I posted.

I'll give you my answer. If I find a model that suits my needs and it has good reviews, I don't let the brand stop me from buying it. The only exception is Whirlpool/Maytag. I would never buy that brand again.
Anonymous on 11/22/2011:
Churro> The more you know the more you grow.
Venice09 on 11/22/2011:
Churro, there are different grades of plastic. My refrigerator shelves are glass framed in plastic and are attached to metal strips on the walls with plastic clips. The refrigerator is over ten years old, and I've abused the shelves to death. Not one shelf has budged or cracked. Good as new. And it was not an expensive refrigerator.
bsanders77 on 11/22/2011:
AYS...I don't own those, therefore I cannot comment on those particular models. I have had my new Samsung washer/dryer units for a couple of months, along with a Samsung refrigerator for almost 7 years, Samsung Plasma for 3 years and a Samsung Android Phone for 2 years, all which I have had a great track record with. I can't say the same with the Whirlpool refrigerator or the Whirlpool dishwasher that I previously mentioned that is the issue at hand.

We even had a very reputable repair tech tell us that they wouldn't recommend extensive repairs on any Whirlpool, Maytag, or Amana appliances that have been manufactured once Whirlpool took control of those companies. He instructed us that they will nickel and dime a person to death. This was told to us while having some minor servicing done on a 20 year old Maytag washer (pre-Whirlpool model) about 20 months ago. The service tech said it was still a "good model" and predicted we would have problems with the Whirlpool refrigerator within a couple years.

DebtorBasher on 11/22/2011:
For the past year, I've been wanting to buy a refridge. I want to get a side by side so it's easier for my Dad who has trouble bendind down to get things from our fridge. BUT, I haven't found anything BUT fridges with plastic shelves and I refuse to waste money on plastic that will just crack and break. I don't know why they ever stopped using the metal shelves for plastic.
Venice09 on 11/22/2011:
DB, plastic isn't always a bad thing. Good quality plastic won't crack or break. The glass/plastic shelves in my refrigerator are attached to the walls with little plastic clips. At first, I was worried about how much weight the shelves would hold, but they are just as sturdy now as when I bought the refrigerator over ten years ago. And I really overload the shelves more than I should. If they do break, I'd have no one to blame but myself.

Most refrigerators are probably made with plastic now, even the expensive models. I guess I'll find out when I start looking for a new one.
DebtorBasher on 11/22/2011:
I hate buying big items like that. It takes me forever to decide what I want and with refridges, I don't feel as if I have much of a choice. I want a side by side WITHOUT an ice maker, and metal shelves. I hate the ones with the French style door on the bottom, what a waste of space that is!
bsanders77 on 11/23/2011:
Wow AYS, way to try to hijack a thread there buddy. The issue here is about the Whirlpool ED5GVEXVD and how in spite of minimal use for this refrigerator it has resulted in a potentially hazardous situation that the company refuses to address and my dissatisfaction.

I am making the statement that I won't purchase a Whirlpool again, not as a general threat. I am making the statement because of horrible customer service issues I've had repeatedly with this company. Anyone can get a bad appliance, I accept that. Its how the company chooses to address the problem or play the blame game with the consumer. I'm making the statement because I've had a well-respected service tech in our area tell me to not buy Whirlpool. I've fought with them over this dishwasher for 5 years and now I'm fighting with them on this refrigerator. I have never had so many problems with one appliance company, and believe me, I've had many different brands over the years. I've never been treated so poorly by an appliance company when I've had a problem.

Take your Samsung dislkes to its own thread, because it doesn't belong here.

As for my "jerry-rigging" and duct tape, you either don't understand what I'm doing, or you are choosing to belittle me and demean my efforts in finding some workable solution to hundreds of dollars in shelves.
Venice09 on 11/23/2011:
Bsanders gets a standing ovation.

Bravo.

I wonder how many other OPs feel the same way but don't respond.
Anonymous on 11/23/2011:
It would appear to some that one of our esteemed members believes that appliances should be decorative pieces of household furniture to be looked at and admired rather than household items that should have been designed and built to be used on a daily basis.

::: insert sarcasm here ::: Shame on you, Bsanders for handing over your hard earned money to buy your appliances and expect them to work! Go figure . . .
bsanders77 on 11/23/2011:
I agree JISCal1. It's a sad state when you can't just go out and purchase something that you see will fit your needs without two-months of research like it is a second job...just to buy an appliance.

There should be a better level of expectation from these companies rather than too bad for you, we got your money and thank you for being suckered in spending your hard-earned money. If we aren't forced to do something by a recall, we don't feel obligated to assist you.
bsanders77 on 11/24/2011:
The difference is AYS, is that I didn't link multiple reviews of unassociated Samsung products to a link about Whirlpool products. I simply stated that I was happy with my Samsung washer/dryer....no model number, no details, just that I was happy with them. However, you once again tried to discredit me having to bring up multiple links to people who were unhappy with their Samsung appliances like I'm some uninformed fool. Like I said before, nobody would buy an appliance ever again if they had to find 100% satisfaction rating before they purchased.

I get it AYS, you are obviously Whirlpool #1 fan, and I, quite obviously, am not. So give the bashing of me and my opinion, and your attempts at discrediting my complaints by accusing me of things that didn't occur a rest and let it go.
madconsumer on 11/24/2011:
great comment AYS!
+159
bsanders77 on 11/29/2011:
Well, I finally found the right sized grid to replace the faulty shelves. I still disagree with the fact that I'm having to pay for shelves to replace faulty shelves in a 2-year old refrigerator, but with what I have, they should easily outlast this refrigerator.
Venice09 on 11/29/2011:
Yep, as I said, sometimes you just have to take matters into your own hands and learn from it.

Thanks for the update, bsanders.
Disgruntled Whirlpool Fridge Owner on 08/27/2012:
This is a cosmetic problem and I agree Whirlpool should take responsibility. After 2 1/2 years each of the plastic frames on the 3 cantilevered shelves on the fresh food side of my $1800 side by side cracked within 8 weeks. I found replacement parts on line for $63 each vs. the $110 that Whirlpool wanted. So I am spending $190 and hope that there will be no cracking on these or the remaining shelves.
Marcie on 12/09/2012:
ED5FVGXWS05 is also a Whirlpool mode with sub-standard plastic shelves and ice bin that are cracking just as they are conveniently out of warranty. I have a refrigerator that is 10 years old and never had this type of problem. Anyone have luck with finding a better replacement. Each shelf costs 110.00 to replace, such an incredible rip off. Won't be buying Whirlpool or from local appliance retailer I bought from again.
Tim Stapleton on 01/26/2014:
Unbelievable...I have a four year old Whirlpool fridge...every shelf and tub has cracked...The inbuilt obsolescence in this unit should be liable for legal investigation it is absolutely disgraceful. Model 6ED2FHKXVAO1
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Refrigerator broke in 13 months
Posted by on
BENTSON, MICHIGAN -- I purchased a bundle of Whirlpool kitchen appliances to complete our new kitchen (refrigerator, microwave, dishwasher, and range) on April 12, 2010 which were then delivered on April 23, 2010 and installed on April 24, 2010.

Today is June 10, 2011 (13 months and 16 days since installation) and the refrigerator is out-of-service. I contacted Whirlpool and spoke with (name removed) who was kind to assist in setting up a service appointment, but reminded me that it is NOT covered under warranty and I would be expected to pay for the entire repair including parts.

I asked to speak with (name removed) supervisor and was directed to (name removed) who stated she is the final decision authority. (name removed) told me that she does, in fact, have the authority to override the system and authorize the work under warranty, but she chooses NOT to. She did agree that a brand new product should last longer than 13 months, but sometimes parts just fail, sorry. I asked to speak to the next line supervision and was told I had to submit a written letter to the corporate office and no other phone numbers would be given. There is no assistance that Whirlpool chooses to provide in this instance because I did not pay the $500 for an "extended warranty".

In hindsight who would think one would need an extended warranty in 13 months from the date of purchase. I am very disappointed in the service from Whirlpool and I am disappointed that the rest of my appliances are Whirlpool. However, I can assure everyone that I will NEVER buy another WHIRLPOOL anything!! EVER!

I will follow up with Whirlpool corporate and I will ask for remedy to this problem, but Whirlpool clearly is intending NOT to stand behind their products. Any Major appliance that breaks in 13 months should be considered for at last some assistance. Lastly, I can assume that Whirlpool has chosen a specific 12 month warranty policy because they know their appliances must be CRAP. I will NOT MAKE THIS MISTAKE AGAIN!
     
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User Replies:
trmn8r on 06/10/2011:
Common problem. Customer buys a widget, which comes with a warranty that covers, say 10% of the life the customer hopes to get out of it.

Then, 15% of the way in, the widget fails. Customer is upset because it didn't last 50%, 70% of the expected time before a failure.

The problem is, nobody knows exactly how long a certain widget will work before failure, as it was designed and built by humans. Enter the warranty - the instrument meant to buffer an untimely failure.

Unfortunately, the warranty has a duration. When buying, you have to ask yourself how you will feel if the widget fails a few days after the it ends, due to you being a victim of statistics.
Anonymous on 06/10/2011:
What do you mean by "broke"? Often appliance issues are relatively simple and inexpensive fixes. Have you tried troubleshooting the issue on your own? There are several fixit sites that can be very informative and helpful to frustrated out-of-warranty appliance owners.
Venice09 on 06/10/2011:
13 months and 16 days since installation

Say no more. It's called planned obsolescence. Anything worth buying does not need an extended warranty. Whirlpool should be ashamed. I'm sorry you had to find this out the hard way.

Excellent review. Extremely helpful.
Another EX-Whirlpool customer on 06/24/2011:
It's interesting that after 10 years, Whirlpool STILL isn't getting things right. After reading this post, I am thinking this writer could have been describing my experience with a top-of-the-line Whirlpool refrigerator, purchased Jan. 16, 2001, which stopped working 13 months later...on a Wednesday. Knowing the warranty had (Just) expired, I called a local appliance service, who diagnosed the problem: the condenser had stopped working!! After 13 months?! He suggested I call Whirlpool
Marcello on 07/04/2011:
Thanks for the excellent review and comments. I'm about to purchase a whole new kitchen and was considering either maytag or Whirlpool. this is very discouraging that whilpool expects one to spend an additional 30% for "planned obsolescence protection". looks like I'll be looking elsewhere for quality appliances.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Whirlpool Refrigerator
Posted by on
Rating: 1/51
I purchased a KitchenAid (made by Whirlpool) refrigerator in July 2013 for $2600, French door, freezer on the bottom; water and ice in the door. Began having water leak out of the icemaker and frost on the back of the fridge in September. Called Whirlpool. They told me they know it's a problem but couldn't do anything until Oct. Wiped up water every day!! Called back on October 9th, sent a service repairman out. Replaced a gasket. Next day, water leaking again. Called for service - left me a note they ordered a part. Called back to service twice, part on order. On 11/2, the refrigerator and stopped cooling and motor ran constantly with a loud hum. Called Whirlpool on 11/4 was told part was on back order until December 15th!!! They would get me a part within two days or I would get a new fridge. Called them back on 11/7 and lady out of office; left a voicemail. She sent me an email on 11/9 saying the part was being FedEx'd to me and I should have it 11/10 or 11/11. No part. Called back to Whirlpool - new service person. She referred my file to another department and they would call 24-48 hours with a delivery for my new fridge. Asked that they call my cell. Indeed, they called this morning (9/12) while I was at work, left a message to call. Called back, yet another service person. She ordered my frig which would be delivered in 10-12 business days!!!

Day 12 is Thanksgiving so they cannot guarantee I will get it before Thanksgiving???? WHAT?? I've been going around and around with them since September and now I may not even have a refrigerator by Thanksgiving?? Worst customer service I have had in my life. I will never, ever buy any product made by Whirlpool.
     
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