Whirlpool Microwaves

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Whirlpool's "Ring of Promise" ----NOT
Posted by on
Rating: 1/51
Here is the letter I sent to Whirlpool and have not gotten a response regarding our frustration with the Whirlpool microwave we purchased. We still have not heard from anyone at Whirlpool after 30 days. We have now purchased another brand microwave and the broken one is still at Ronnie's Appliances waiting for a response from Whirlpool.

Jackson and Linda Elliott
Address and our phone number removed prior to posting on Internet

May 14, 2012 Home Phone: Jeff M. Fettig
Chairman of the Board and CEO
Whirlpool International
2000 N. M-63
Benton Harbor, MI 49022-2692

RE: Whirlpool Stainless Steel Over the Range Microwave GMH6185XVS-1, Serial Number TR00610674

Dear Mr. Fettig:
We are writing to express our extreme frustration with our numerous efforts to resolve our complaints with your customer service representatives and managers regarding the failure of our Whirlpool Gold Microwave.

We purchased our Whirlpool Stainless Steel over the Range Microwave GMH6185XVS-1, along with a stainless steel double oven and refrigerator in 2010. Seventeen months later, the magnetron failed and we paid for parts and labor to have this replaced. Then seven months later, the same failure occurred and we are now faced with the decision to again pay for parts and labor for a product that we feel should be taken off the market for poor quality.

We believe, after reviewing copious complaints listed throughout the Internet regarding this product that this microwave obviously has design flaws or Whirlpool is using substandard parts in its manufacturing process.

As an executive of Whirlpool, how would you respond if you had purchased this unit and had the same performance history that we and many others have experienced with this product? Would you feel that you are being truthful in your corporate communications that are publicly displayed on your website? We feel that you would be as frustrated and irritated as we are and would take action to adequately address these issues.

As we reflect on our memory of the past 50 years and what our parents told us about Whirlpool products and the quality they represented, we are quickly losing faith that this is still true today. Do you still uphold the statement in your logo? “The ring of promise circling the Whirlpool Corporation logo denotes the company’s commitment to quality.”

In our research to write this letter, we have thoroughly reviewed the Whirlpool Corporation website and feel that your intent for over 100 years is to deliver quality products that develop customer loyalty. From our recent experience to resolve our complaint, it is evident that the customer service folks at Whirlpool, and most importantly the Management at Whirlpool, have forgotten the concept of MVC (Most Valuable Customer). Just in case you aren't familiar with this approach, the MVC is the customer that you already have ( i.e. Jackson and Linda Elliott, and our network of friends, family, and day-to-day acquaintances). Normally, these are the customers you don't want to lose. After all, research has revealed that it will cost you seven times as much to find a new customer as it does to keep an existing one. What about current "customer-centric" concepts such as One-to-One marketing? Or, have you ever heard of customer relationships management (CRM)?

“Whirlpool customer service is ranked #429 out of the 536 companies that have a CustomerServiceScoreboard.com rating with an overall score of 26.77 out of a possible 200 based upon 475 ratings. This score rates Whirlpool customer service and customer support as Terrible”

If the following statement you make is true, then I feel that you will satisfactorily resolve the problems with our microwave at no additional cost to us: “What truly distinguishes Whirlpool Corporation is our Unique Sense of Responsibility. We have built a culture of responsibility that is good for the business, the environment and society overall.”

Should you feel the responsibility to resolve this in an amicable manner, please call us to discuss a satisfactory resolution at your earliest convenience.
Jackson and Linda Elliott
Most Valuable Customers

David A. Binkley Senior Vice President, Global Human Resources
Marc Bitzer President, Whirlpool North America
Daniel F. Hopp Senior Vice President, Corporate Affairs and General Counsel
Roy W. Templin Executive Vice President and Chief Financial Officer
Michael A. Todman President, Whirlpool International
Ronnie’s Appliances, Roxboro, NC
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WP2008 on 06/15/2012:
Hello Elliott72. My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with your microwave. If you would like us to look into this further, please provide your name, the name of the site you were contacted on, your user ID name, an updated home phone number or cell phone number, your address, the full model and serial number, and email the requested information to Whilpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.

Danny H. on 06/15/2012:
Well, add me to the "magnetron" list of failures. Whirlpool customer service offered to come repair it for $290 with a one year warranty, but in researching on the web I see lots of folks with failures of this unit, sometimes more than once, so thanks.. but no thanks. I called Whirlpool customer svc back and pointed out all the complaints I found... but they would not budge. Have filed a complaint with BBB.. I'll see what happens.
Sue Branham on 06/22/2012:
We have Whirlpool OVER THE COUNTER Microwave Oven, model GMH6185XVS, purchased about 18 months ago. Just prior to the warranty expiring the magnetron went out. It was replaced under warranty. Now just 5 months later the replacement magnetron went out. We were trying to decide which company makes quality built microwave ovens, because we will never buy another Whirlpool, but so far we aren't satisfied that any of them are excellent quality. Meanwhile, we decided to call our dealer and see if the replacement magnetron is still under warranty. If so, we'll get it fixed but we're really getting tired of this process. Very disappointed in Whirlpool!
Melissa H. on 11/26/2012:
Ditto all of the above - our GMH6815XVS has been in use now for 21 months and the magnetron has been replaced three times, and just went out again last week. We have also been told by Whirlpool that they have "not heard of any issues with this model" so they apparently do not read the reviews posted on their own website. I noticed today that they have now removed the reviews section from this model on their website. Very frustrating and disappointing.
Ian on 05/28/2013:
Purchased a built in Whirlpool microwave and now for the third time in 24 months the magnetron has failed yet again 5 months since last new one. Whirlpool claim to know of no problems with unit??????
Sharon on 06/27/2013:
I, too, am having the magnetron issue on my Whirlpool Gold micro wave. Went in January 2013 and just died again June 20, 2013. I contacted Whirlpool and they said because it was purchased more than 12 months prior, there was not a thing they would cover. A little background, we bought a whole suite for our reno and all installed in March of 2011. We winter in Florida, so how much use has the appliances had. Now we are having trouble with water sheet freezing in the bottom of our French door bottom freezer drawer. Go figure, so much for a 'Gold' label.
Krystal Heffley on 12/10/2013:
This sounds all to common. Today I spent $363 on a repair contract (service and part) and still do not have a working oven. Technician said immediately that it was an electrical issue and oven most likely not broken. Whirlpool said esentially touch luck, we thought it was a control pane and that is what we replaced. I was never instructed or informed that my oven could have been diagnosed differently.
It is a complete lack or corporate morality that has led to so many consumers posting events like these. Their mission statement doesn't mean squat.
Sam on 12/15/2013:
I bought Whirlpool / Kitchen Aid appliances because they are supposed to be the best and from past experience. I WISH I still had my 15 year old Whirlpool / Kitchen Aid appliances I replaced in 2010 during my Kitchen remodel. The current Whirlpool Gold GMH6185XVS-1 convection/microwave is junk!

***I did however do some operation experimentation.*** Ours became noisy and quit heating after 30 months. We have always used manual entry. Out of frustration, I tried feature specific function buttons and learned it STILL HEATS in those modes. I then tried manual entry again, but BEFORE I hit start, I pushed the power button and selected 90%. Well guess what? It works there too. The only time it does not heat is "Manual entry @ 100%". Don't know how long it will continue to work on the lower power settings, but I'm not going to repair it, and it's replacement WILL NOT be another Whirlpool Gold product. Hope this helps someone else extend the life of their inferior product.
Sam McQuagg JR (706) 326-7275
Gus Kastrantas on 12/16/2013:
Same issues with everyone else. We remodeled out kitchen and have purchased as a set the Microwave/Convection oven, refrigerator, oven, and electric range. All of these are Whirlpool GOLD SERIES. Gus.
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$900.00 Architect Series Microwave broken after less than 2 years.
Posted by on
Rating: 1/51
NORTON, MASSACHUSETTS -- I finally had my dream kitchen. My hood/microwave combo was the 36" Kitchenaid from their Architect Series and cost over $900.00, PLUS installation. After about 14 months of use, it stopped heating. All other parts worked fine, but the magnetron gadget that actually heats the food was not working. I contacted Whirlpool. Too late...the warranty ended about 65 days before the magnetron blew. And they couldn't have cared less...they weren't going to work with me, even though it was a high-end item that had cost a lot of money and wasn't something I had been using for years and years. They were cavalier and adamant. POOR BUSINESS MODEL. I was offered an extended warranty plan for a tiny fee of $159.00!! I declined, and asked for a Whirlpool repair man contact in my area. When he arrived to do the repair, he told me I would have to give him $150.00 as a service call fee, and this was NOT included in any diagnosing or repairing, which would be additional. I said "No thanks" and sent him on his way, shutting my door firmly.

I diagnosed the problem myself (I'm a nurse, not a mechanic), went on Amazon, ordered myself a new magnetron for $75.00, and my husband watched a youtube video on how to change it himself. SCREW Whirlpool Corporation. I am one unimpressed customer.

Prior to this incident, (and before I realized Kitchenaid and Whirlpool were the same corporation), my Whirlpool Duet super-washing machine, which I only had for about 6 years and had cost over $1100.00, decided to break. First it was the mother board, which my husband replaced. Then it was the bearing, which blew. Husband again. Then the rubber ring blew and water was leaking all over my new bathroom, damaging my wood moldings and floor. Thank God for Amazon. THEN, the thing started banging and shaking and banging, into the walls, pipes, the dryer next to it, etc. Some arm holding the drum had broken. What a joke...time to get rid of the 'cheap' piece of garbage. My $300.00 Kenmore that had lasted over 20 years (and was still working when I gave it away, although it was no longer very pretty to look at) was looking better and better! And worst of all, I STUPIDLY bought a new model of the Whirlpool Duet after this one was too far gone to repair. It is 18 months old now, and it has broken 3 times. The bearing went, the drum and rubber gasket molded, and then the rubber gasket blew holes in it when the screws loosened from all the banging when the bearing went, causing a loose screw to rip holes in the rubber gasket, and causing yet another flooded bathroom.

Whirlpool? Kitchenaid? NEVER AGAIN.
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General Complaint
Posted by on
Rating: 1/51
I just wanted to state that I had Whirlpool appliances forever and loved them. Then I had to replace the wonderful microwave and dishwasher, so I went with Whirlpool again. After searching everywhere I finally decided on a Whirlpool Microwave and Dishwasher. After using them for several months now, I can safely say that I HATE THEM. The Microwave (supposedly with sensors) burns popcorn, etc. The Whirlpool Dishwasher must have been designed by an idiot too. Both products are the worst designs ever. The old ones I had were designed wonderfully. I actually took the silverware basket from my old one and cut it to fit in the new dishwasher. There's nothing I can do about the Microwave but bumble along with it, since I'm one of the few people that actually COOKS with my microwave. This one is so poorly designed it's laughable. MUST HAVE BEEN A MAN THAT DESIGNED IT. Won't purchase Whirlpool again even though my old ones lasted 10-15 years and I loved them. Can't wait until these blow up to replace them!!
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WP2008 on 03/29/2013:
Hello d.cart. My name is Melanie and I am a representative with Whirlpool. We are sorry you are unhappy with the design of your microwave and dishwasher. If you have other concerns we can address, please provide your name, the name of the site you were contacted on (my3cents.com), your user ID name (d.cart), your phone number, your address, the full model and serial number, your ticket number (38907), and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further.
Sincerely, Melanie.
RJD on 03/29/2013:
I have read the complaints and I am not surprised. How can a product be any good when the company in Owasso, Oklahoma fires there help and treat them less than human. Employees point out for being sick, even if then have proof of there illness they are still terminated.....I have seen them fire people for making parts that are supposedly bad parts, and the real responsible party is not held accountablbe. Whirlpool is a product that once took pride in its employees, and product, now its really a slave mindset, poor management, and the do not care about good workers, which results in a less than good product. So sad. Do not buy from Whirlpool any more,I know I will never purchase a Whirlpool product any more.......EVER>>>>>>>>>>>>>>>>>.
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The "Singing Oven" - Grrrrr
Posted by on
I am just so angry about this brand new $2000 plus combination oven and microwave I could just scream. I have never had occasion to replace one of these, so I had no idea the 'questions' to ask--but bet you would never think to ask this either. "Does the oven make noise while you cook?" No, one would never know to ask this--but now you know. There is a fan that runs the entire time you use this oven. NO, it is not a convection oven. It is a regular oven with what is known as "Accubake." As soon as you turn the oven on, on comes a fan. A fan which not only makes noise but blows hot air out of the top and out of the bottom of the oven. Lovely. After you turn off the oven, the fan continues to blow until the oven is completely cooled off. I am talking OVEN and not MICROWAVE. That I would expect to "hear" - but an oven? Never.

I called Whirlpool the 2nd day after installation-they said this is normal and ALL wall ovens now do this. They all have fans. A 'safety feature' for idiots who have left their ovens on and warped their cabinets, etc. Be sure you do not buy a wall oven (or any oven maybe?) without having a demonstration first. Buyer BEWARE. This is one annoying design flaw if ever there was one and I am STUCK STUCK STUCK with what I call the "singing oven."

I was forced to give up my other combination one because the microwave died. I miss it every time I turn this stupid thing on.
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Slimjim on 07/09/2008:
Virtually all ovens do have fans now. They are there to keep the electronics cool, hence why they run a time after the oven is turned off. Why on earth is this a big deal? You bought a convection lower oven, knowing a fan has to run in that mode and a micro on top, which of course have fan noise associated with them. So you buy a state of the art oven, knowing that using its features you paid extra for will 90% of the time run fans, and now that it actually runs one 100% of the time, it's a problem??
Sparticus on 07/09/2008:
We had a Frigidaire wall oven that would vent during cooking, but not after.

Now we have a GE Profile wall oven at our new home. It seems to vent during and after. It was a bit annoying at first, but you get used to it. As Slim said, it is for safety, so I'd rather feel safe than have a completely quiet oven.
W2M on 11/18/2008:
I couldn't agree with Elb more, and grrrrr doesn't even describe how pissed I am. I just replaced our TOTALLY SILENT 22 yr old blt-in double oven with a new stainless Whirlpool 27" double oven yesterday and only discovered when I turned it on to test it last night that it hums like a microwave on steroids. And SlimJim - want to know why it's a big deal? Because for the privilege of blowing over $2,000, my wife and I can't even relax on our sofa 10 feet away and watch TV without hearing this totally annoying humming sound from the cooling fan. Should be real nice listening to the humming noise for 3+ hours when we bake our turkey next week. And, yes, microwave's hum, but when was the last time you nuked something for 2 or 3 hours? And sure, I expected to hear fan noise if I needed to use the convection feature, but damn sure didn't expect any sound on regular bake or broil. As Elb said, why would one even ask if the oven made noise when not convecting? And it's a "safety feature"? What a crock! Our old oven didn't have a humming cooling fan and it was still working fine with no safety issues for 22 years when I removed it yesterday. Dishwashers are rated for noise output, and if all ovens HAVE to have fans now because of some litigious moron that warped his cabinets and sued, then ovens should be PLAINLY LABELED as to their noise level. We saved for a long time to buy this oven, and I couldn't possibly feel more ripped off because of this ANNOYING HUMMING SOUND.
Laurad on 08/13/2012:
I am total agreement with this annoying feature. Not only is it loud it is blowing hot air into my kitchen which is absolutely ridiculous. I just got my new oven today and thought I asked all the questions as well!! So now I can't have my oven running while I'm having a party since it will add to the noise and the heat!!! And I didn't buy convection. Very upset by this. This isn't progress!!!! How does it make sense to blow hot air with force into a kitchen? And the vent cover has an unfinished sharp edge at bottom and its like a razor...
John on 02/26/2013:
Turn off the breaker and crack the oven door when finished cooking - no more sound- I had the same problem - not anymore!! Sure its a slight hassle to go outside but worth sanity for next half an hour
Sue on 04/25/2013:
I am in the process of having my new double wall ovens replaced because of the fan noise. I just had new fan put in - no difference. This is very annoying to hear while you are in the kitchen cooking. You hear the noise while oven is heating up, while your dish is cooking, and while oven is cooling down. I cannot believe manufacturers are making ovens like this. I'd rather go back to the old dials instead of fancy new electronics if this is what it has come to, and it seems most new ovens have this problem. I am thinking of trading for a GE. From the reviews I've been reading, their ovens seem to be the most quiet. I've only used my oven twice and was brought to tears both times because now I'm stuck with a $2,000 piece of artwork in my kitchen that I can't stand to be around. And to the person who stated "what's the big deal?" How would you like your new flat screen TV to buzz all during your football or baseball game? We consumers don't even have a choice nowadays if this is the way all new ovens are made. And pretty soon when other consumers start replacing their ovens with these noisy ones, maybe the manufacturers will listen. (Oh, and my new washer/dryer makes weird noises too -- water sensing they call it). Ugh.
Sandy on 07/21/2013:
I am now stuck with double Whirlpool ovens that scream while cooking and afterward. They do cook, fast and well. Consumer Reports failed me by not mentioning this particular problem. Even my husband, who never notices anything, has commented about our new ovens. If I had only known before I purchased.
BD on 07/30/2013:
Thank you for all the comments. I too am going to purchase a double wall oven and I WAS going to go with Whirlpool due to Consumer Reports. But not now!
vern on 08/03/2013:
not the fan at all but a vibration in the sheet metal caused by the fan. Fixed some dents in the back of the oven that occurred during delivery and the noise disappeared
storylaine on 08/26/2013:
Mines a Maytag and does the same thing. I stumbled onto this page because I googled trying to figure out why this happens. It's odd to me that a dishwasher is more quiet than an oven...
Vee on 09/24/2013:
Yep. STRONGLY AGREE that it hums hums and just hums, before during AND after cooking. I didn't think of asking how much noise the oven makes because you don't think about things like that from an oven....just moved into a new house and that was the "upgrade" feature we were given...a singing companion to my cooking experience...I have to live with it until it decides to die then I will replace it. For now, I try very had NOT to use it too often
DGK on 11/03/2013:
We just replaced an 18 yr old GE wall oven with touchpad controls that made no noise at all. We bought a new Whirlpool Gold 30" single wall convection oven that has a fan that runs during and after cooking no matter what type of cooking you do. It's loud and annoying and not what I expected for a 2013 $1500 oven!! It has brought my wife to tears! We've been told this is normal operation...this is a bunch of crap and is a total rip-off in my opinion. Stuck with it since we bought the matching "White Ice" wall oven, microwave range hood and fridge. So pissed off right now!!!!!!! I know how everybody on here feels, except the guy that this is not a problem and you should expect it?!! Really dude??
Nohandle on 11/03/2013:
I did some remodeling 7 or 8 years ago, resurfacing actually. I knew exactly what size space I had to deal with. With the dishwasher I think they are pretty much a standard size. At any rate, the salesman told me the new oven would have a fan noise. I was warned beforehand but was so happy I found one that would fit the built in space. I really didn't know what he was talking about at the time.

I learned quickly he was right. My solution was once I turned off my oven and removed the food, left the door wide open for a very short period of time. Probably 5 minutes at most. The fan would stop and I was good to go and would close the oven door. It has something to do with the internal temp both heating up and cooling off. The noise was not so bad that it drove me nuts because I usually was cooking something stovetop and had the vent van on there anyway.
Lorraine Mariotti on 11/22/2013:
I am APPALLED that I found out after spending $5000 on new Whirlpool Appliances (fridge,dishwasher and wall oven/microwave combo) and working to install the fridge and wall oven to customized spaces that I found out that my beautiful new oven sounds like a microwave ALL the time. I was so sure that something was wrong with it -- that I even had the repairman come out and he immediately said it was normal. I said...NO....NO...NO...this can't be normal and called Whirpool myself and sure enough - they said normal. I HATE it. I cannot believe that a dishwasher could be quieter than an oven - but it is. I will NEVER buy a whirpool product again and am angry that the manufacturers are not REQUIRED to explain this to the customer. I have an eat-in kitchen that is in the middle of my family room so I have to hear that thing going the entire time I'm baking plus time for it to cool down. Another person said it perfectly -- it's obnoxious. This issue has ruined the purchase for me - and don't care if it was FREE - I do not want it. I am just so unhappy that I didn't google the issue first -to find out what everyone was saying about it but didn't think to google - Whirpool ovens being noisy. If I still had my old oven - I would be ripping out the new one and replacing it with the my 20 year old ugly one that worked fine and was quiet. This is RIDICULOUS that the manufacturer expects their customers to put up with this. This problem has been reported for years it seems llike from reading the dates on the posts on line and they can't figure out a fix in 5 years? I AM MAD, MAD, MAD.
Sylvia on 12/05/2013:
Same story here. Moved into a house with one of these noisy contraptions. Christmas is coming and I dread cooking that turkey... Maybe we'll go for a 6 hour walk while it's cooking, haha. Anyway I want to add that it's ridiculous to have noisy ovens like these when interior spaces are trending towards open concepts and kitchens are smack in the middle of our living spaces. Grrrrrrrr.
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Poor Quality Appliances
Posted by on
Rating: 2/51
MIDLOTHIAN, ILLINOIS -- I purchased a new home and then purchased 4 appliances, all Whirlpool Gold. In less than a year the stove electronic ignition and the microwave hood keypad went out. Since they were under warranty, a repairman replaced a bunch of parts and now they are working fine.

One month after the refrigerator was out of warranty, the water line to the icecube maker split about an inch and a half and water would spew out onto the hardwood floor under the unit. We were on vacation for all that month and didn't see any damage until one day there was a puddle in front of the refrigerator. When we pulled it out we saw that the floor was ruined under the unit, the cabinet next to it black with mold and of course, the line had to be replaced.

Whirlpool wasn't interested in the fact that the refrigerator had probably still been under warranty when the split occurred, only that we hadn't reported it before the warranty expired. Next to go was the water seal that goes on the inside of the door of the diswasher. I was running it about a month after the refrigerator debacle and water came spewing out of the side. The seal had come out and nothing was stopping the water from exiting out the side of the door. That's 4 for 4 in less than 15 months.

I will never buy a Whirlpool product again. That also goes for Maytag since I understand Maytag is made by Whirlpool. If this is American made product, let me please by Japanese. Couldn't be any worse.
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Bill on 04/15/2013:
I have a new Whirlpool dishwasher that's about a year old now. I have never had any problems with it and it does a great job and is super quiet. I will periodically inspect the seal.

As far as the icemaker goes I believe the line is the owners responsibility. When I saw the type of line that comes with the refrigerator I went right out and bought one of the strong flexible metal lines to use. There was no way I was going to use the plastic line they supply with the fridge.
WP2008 on 04/16/2013:
Hello sallyl45. My name is Amber and I am a representative with Whirlpool. We sincerely apologize for the frustrating experience you have endured regarding your refrigerator. If you would like to discuss this matter further, please email us at Whirlpool.Digital@Whirlpool.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (My3Cents) along with your user name, and your ticket number (40265). We would be more than happy to review your concerns further. Best regards, Amber.
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Faulty Microwave
Posted by on
Rating: 1/51
RICHMOND, VIRGINIA -- We moved into our new house in April 2010, as part if our appliance package provided by our builder, we have an over the range microwave by Whirlpool. Last week it stopped working and we had a service call today which cost 69.95. The tech told us the Megatron, which powers the microwave burned out and the part and labor would cost 300.00. We hardly use, and did not abuse it in any way. You would think a well made microwave by Whirlpool would last more than 2 yrs!
I called customer service and of course they will not do a thing. Long story short, for 300.00 I will but a new one but it will NOT be a Whirlpool!
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Whirlpool Fool's Gold appliances
Posted by on
Rating: 1/51
NEGAUNEE, MICHIGAN -- 3 days ago I turned on our oven to bake potatoes. I left for 15 minutes. When I came back, the broiler had turned on instead and it wouldn't turn off. I had to unplug the oven. I tried repeatedly to plug in the oven and each time the broiler turned on and wouldn't turn off. Very dangerous. Thankfully we hadn't put it on delay bake or our house would have probably burned down.

We bought all new Whirlpool appliances for our new house in 2003. So far, our microwave failed 2 years ago, our dishwasher failed last year, and the range, 3 days ago.

As you may imagine, we will never buy a Whirlpool appliance again.
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Alain on 05/17/2012:
You can report this to the Consumer Products Safety Commission via http://www.saferproducts.gov/default.aspx or by calling 800-638-2772. Whirlpool is fast becoming one of least trusted brands on the market.
WP2008 on 06/06/2012:
Hello CUSTOMER. My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with your range. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (dmcarriere), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
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Whirlpool microwaves are junk
Posted by on
Microwave broke twice in 2 years - first time at 16 months and then again 6 months later. Customer service is not interested in helping customers only in making more money. I did not expect a $600 unit to be 'disposable' after only 2 years. After doing extensive research online I am finding predominantly bad reviews especially for their microwaves. Did not realize their warranty on the magnatron is only 1 year versus 6 years for most other name brands. That would have told me a lot if I had known this before I bought it. Funny thing is - their customer service stock answer is "nobody else is reporting this problem". Apparently they don't keep any statistics on their calls because from what I have seen and read online - everyone is reporting this same problem. Sad to see such a famous brand name going down the tubes. Will never buy Whirlpool again - just hope my other 3 appliances don't quit working now.
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At Your Service on 01/05/2012:
I like Whirlpool products and own many from their family of appliances. I have a family member who actually does have a Whirlpool microwave and absolutely loves it. Unfortunately, anything can break and will, at some point. This is where, in my opinion, it's important to investigate the warranty coverage of a product before you buy. Although you can find units that may cover the magnetron longer, it sure is not a common practice any more. Most only offer a one year, limited warranty with the unit. There are brands and units that are actually offering less than that. It's why an extended service program can be so helpful when making a purchase decision. You can get five year, on site warranty coverage for this kind of unit for about $50. As I'm sure you'd agree, it would have been well worth the investment on such a nice appliance.
Venice09 on 01/05/2012:
"Did not realize their warranty on the magnatron is only 1 year versus 6 years for most other name brands. That would have told me a lot if I had known this before I bought it."

Yes, you are right on target. The length of a warranty speaks volumes about quality. Anything worth buying does need the extra expense of an extended warranty.

"Funny thing is - their customer service stock answer is "nobody else is reporting this problem"."

Again, right on target. That's what they said about their dishwashers that go up in flames!

Excellent review. Very insightful. You have a great understanding of what's going on.
MacLadyKitchenTable on 01/05/2012:
Outstanding comments AYS!!! Very good analagy. I've always been Whirlpool fan as well.
2cent-er on 01/06/2012:
I'm sure a placard stating; "nobody else is reporting this problem" is issued to every call-taker on they're first day- with instructions to tape it to their computer screen. that's why calls are monitored-make sure they say it. GEEZ! funny thing is; their spin when shrinking the warranties was; consumers didn't rate longer W' high on their care list-Duh!-Yeah, they thought the appl would last longer than 2yrs!!
CowboyFan on 01/06/2012:
I bought an Amana Radarrange in 1989 - still going strong - No fancy eclectic panel, simple knobs, sturdy build, and limited cook choices, but worth every penny I paid.
Venice09 on 01/06/2012:
I still have a Sharp Carousel from the early '80's. My parents had the same one. We couldn't break them if we tried! Why can't they make them lot that anymore?
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Microwave Gold "Not so Good"
Posted by on
I purchased a brand new home in the end of July 2011. The Whirlpool gold microwave started "arching" after about 2 weeks, the repair man came and replaced the Magnatron and some other piece. He had indicated that several of my neighbors (all new construction with Whirlpool Gold series) had the same issue. He also indicated that he was surprised that it had not burned through the cabinet (that is reasurring). Now the microwave is "arching" again. Can Whirlpool make a series that will last more than 3 months? I think the unit needs to be replaced, I really don't want my new house to burn down because Whirlpool can't make a decent product. Is anyone else having these issues? Perhaps Whirlpool needs to recall these microwaves.
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Alain on 09/30/2011:
Go to http://www.cpsc.gov and click on "Report An Unsafe Product".
brian on 12/29/2011:
same exact situation as yours...new house, new appliances (all whirpool gold) replaced magnatron and tranformer in microwave after one year, failed again 4 months later. I have read dozens of reviews stating same problem on GMH series microwave...we should all get together and file a class action.
peter on 02/06/2012:
After 1year and 2months GMH5205 stopped to heat with showing code F7.I agree to file class action.
kozack79 on 02/22/2012:
DITTO... exact same issue with a faulty magnatron after 1 year and 4 months (the first time) and again 6 months later. Whirlpool service and support is useless - all they want is your money (happy to sell you an extended one year warranty at $250). I sent them over 10 pages of documentation all reporting this same complaint. I tend to agree with other posters that a class action may be warranted. Just look online and you can see the numerous complaint boards reporting this exact same problem!
Frustrated on 04/12/2012:
Microwave stopped working after 20 months. Luckily had extended warranty. Replaced magnetron. 6 months later same problem but no longer under warranty. Clearly there is a problem with the design of their products, they all seem to have the magnetrons go out. Whirlpool said we probably had an electrical surge - right. Whirlpool must know of the problem and are unwilling to fix it or face up to it. DO NOT BUY WHIRLPOOL MICROWAVES.
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What good is a warranty?
Posted by on
Our microwave just turned 9 months old. It completely stopped working and we were told to take it in for repairs. The shop was told to order two parts and the approximate wait time will be two weeks --- The customer complaint line gave me no satisfaction at all -- I was told that

I could talk to a supervisor, but they can take no action. I was also told that no action would be taken on any complaint. There is no time limit for the company it satisfying a warranty.

If my refrigerator stopped working -- too bad --- wait for it to get fixed. I offered to buy another microwave for a substantial discount, but there is truly no option available to dissatisfied customers.

I will never buy a Whirlpool appliance again -- I will tell everyone, by any method available how poor their service was!!
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Venice09 on 09/14/2011:
Two weeks isn't that bad. People are waiting much longer for repairs to appliances that are needed every day, such as refrigerators, air-conditioners and washing machines. I realize it's annoying, but I would just be grateful to get it fixed at no cost.
trmn8r on 09/14/2011:
If you told me about this sitution, I would say I don't think two weeks is out of line. Places can't stock replacement parts for every appliance out there. Maybe they need to get the part from overseas.
Anonymous on 09/15/2011:
I would never have my customers wait two weeks for a part, to me it's just bad business. Parts stores, service companies can't stock every part, most manufacturers have the ability to get parts out within a reasonable time frame. Buying from full service appliance stores makes a huge difference, most of us rely on repeat business, there would be no repeat business if I told one of my customers that they had to wait two weeks to get their unit repaired.

In my experience if you keep on them they will get you what you need.....and sometimes will overnight the part at no cost to you......

Good Luck......next time buy from 'full service' appliance stores, you will get better service.

At Your Service on 09/15/2011:
I agree that two weeks isn't necessarily bad; frustrating as that may seem. At least the warranty is covering the cost. You'll find Whirlpool is no different than any of the manufacturers. The people servicing the product just can't stock all parts for all products.
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