$900.00 Architect Series Microwave broken after less than 2 years.
NORTON, MASSACHUSETTS -- I finally had my dream kitchen. My hood/microwave combo was the 36" Kitchenaid from their Architect Series and cost over $900.00, PLUS installation. After about 14 months of use, it stopped heating. All other parts worked fine, but the magnetron gadget that actually heats the food was not working. I contacted Whirlpool. Too late...the warranty ended about 65 days before the magnetron blew. And they couldn't have cared less...they weren't going to work with me, even though it was a high-end item that had cost a lot of money and wasn't something I had been using for years and years. They were cavalier and adamant. POOR BUSINESS MODEL. I was offered an extended warranty plan for a tiny fee of $159.00!! I declined, and asked for a Whirlpool repair man contact in my area. When he arrived to do the repair, he told me I would have to give him $150.00 as a service call fee, and this was NOT included in any diagnosing or repairing, which would be additional. I said "No thanks" and sent him on his way, shutting my door firmly.
I diagnosed the problem myself (I'm a nurse, not a mechanic), went on Amazon, ordered myself a new magnetron for $75.00, and my husband watched a youtube video on how to change it himself. SCREW Whirlpool Corporation. I am one unimpressed customer.
Prior to this incident, (and before I realized Kitchenaid and Whirlpool were the same corporation), my Whirlpool Duet super-washing machine, which I only had for about 6 years and had cost over $1100.00, decided to break. First it was the mother board, which my husband replaced. Then it was the bearing, which blew. Husband again. Then the rubber ring blew and water was leaking all over my new bathroom, damaging my wood moldings and floor. Thank God for Amazon. THEN, the thing started banging and shaking and banging, into the walls, pipes, the dryer next to it, etc. Some arm holding the drum had broken. What a joke...time to get rid of the 'cheap' piece of garbage. My $300.00 Kenmore that had lasted over 20 years (and was still working when I gave it away, although it was no longer very pretty to look at) was looking better and better! And worst of all, I STUPIDLY bought a new model of the Whirlpool Duet after this one was too far gone to repair. It is 18 months old now, and it has broken 3 times. The bearing went, the drum and rubber gasket molded, and then the rubber gasket blew holes in it when the screws loosened from all the banging when the bearing went, causing a loose screw to rip holes in the rubber gasket, and causing yet another flooded bathroom.
Whirlpool? Kitchenaid? NEVER AGAIN.