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The "Singing Oven" - Grrrrr
Posted by Elb on 07/08/2008
I am just so angry about this brand new $2000 plus combination oven and microwave I could just scream. I have never had occasion to replace one of these, so I had no idea the 'questions' to ask--but bet you would never think to ask this either. "Does the oven make noise while you cook?" No, one would never know to ask this--but now you know. There is a fan that runs the entire time you use this oven. NO, it is not a convection oven. It is a regular oven with what is known as "Accubake." As soon as you turn the oven on, on comes a fan. A fan which not only makes noise but blows hot air out of the top and out of the bottom of the oven. Lovely. After you turn off the oven, the fan continues to blow until the oven is completely cooled off. I am talking OVEN and not MICROWAVE. That I would expect to "hear" - but an oven? Never.

I called Whirlpool the 2nd day after installation-they said this is normal and ALL wall ovens now do this. They all have fans. A 'safety feature' for idiots who have left their ovens on and warped their cabinets, etc. Be sure you do not buy a wall oven (or any oven maybe?) without having a demonstration first. Buyer BEWARE. This is one annoying design flaw if ever there was one and I am STUCK STUCK STUCK with what I call the "singing oven."

I was forced to give up my other combination one because the microwave died. I miss it every time I turn this stupid thing on.

     
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Posted by Slimjim on 2008-07-09:
Virtually all ovens do have fans now. They are there to keep the electronics cool, hence why they run a time after the oven is turned off. Why on earth is this a big deal? You bought a convection lower oven, knowing a fan has to run in that mode and a micro on top, which of course have fan noise associated with them. So you buy a state of the art oven, knowing that using its features you paid extra for will 90% of the time run fans, and now that it actually runs one 100% of the time, it's a problem??
Posted by Sparticus on 2008-07-09:
We had a Frigidaire wall oven that would vent during cooking, but not after.

Now we have a GE Profile wall oven at our new home. It seems to vent during and after. It was a bit annoying at first, but you get use to it. As Slim said, it is for safety, so I'd rather feel safe than have a completely quiet oven.
Posted by W2M on 2008-11-18:
I couldn't agree with Elb more, and grrrrr doesn't even describe how pissed I am. I just replaced our TOTALLY SILENT 22 yr old blt-in double oven with a new stainless Whirlpool 27" double oven yesterday and only discovered when I turned it on to test it last night that it hums like a microwave on steroids. And SlimJim - want to know why it's a big deal? Because for the privilege of blowing over $2,000, my wife and I can't even relax on our sofa 10 feet away and watch TV without hearing this totally annoying humming sound from the cooling fan. Should be real nice listening to the humming noise for 3+ hours when we bake our turkey next week. And, yes, microwave's hum, but when was the last time you nuked something for 2 or 3 hours? And sure, I expected to hear fan noise if I needed to use the convection feature, but damn sure didn't expect any sound on regular bake or broil. As Elb said, why would one even ask if the oven made noise when not convecting? And it's a "safety feature"? What a crock! Our old oven didn't have a humming cooling fan and it was still working fine with no safety issues for 22 years when I removed it yesterday. Dishwashers are rated for noise output, and if all ovens HAVE to have fans now because of some litigious moron that warped his cabinets and sued, then ovens should be PLAINLY LABELED as to their noise level. We saved for a long time to buy this oven, and I couldn't possibly feel more ripped off because of this ANNOYING HUMMING SOUND.
Posted by Laurad on 2012-08-13:
I am total agreement with this annoying feature. Not only is it loud it is blowing hot air into my kitchen which is absolutely ridiculous. I just got my new oven today and thought I asked all the questions as well!! So now I can't have my oven running while I'm having a party since it will add to the noise and the heat!!! And I didn't buy convection. Very upset by this. This isn't progress!!!! How does it make sense to blow hot air with force into a kitchen? And the vent cover has an unfinished sharp edge at bottom and its like a razor...
Posted by John on 2013-02-26:
Turn off the breaker and crack the oven door when finished cooking - no more sound- i had the same problem - not anymore!! Sure its a slight hassle to go outside but worth sanity for next half an hour
Posted by Sue on 2013-04-25:
I am in the process of having my new double wall ovens replaced because of the fan noise. I just had new fan put in - no difference. This is very annoying to hear while you are in the kitchen cooking. You hear the noise while oven is heating up, while your dish is cooking, and while oven is cooling down. I cannot believe manufacturers are making ovens like this. I'd rather go back to the old dials instead of fancy new electronics if this is what it has come to, and it seems most new ovens have this problem. I am thinking of trading for a GE. From the reviews I've been reading, their ovens seem to be the most quiet. I've only used my oven twice and was brought to tears both times because now I'm stuck with a $2,000 piece of artwork in my kitchen that I can't stand to be around. And to the person who stated "what's the big deal?" How would you like your new flat screen TV to buzz all during your football or baseball game? We consumers don't even have a choice nowadays if this is the way all new ovens are made. And pretty soon when other consumers start replacing their ovens with these noisy ones, maybe the manufacturers will listen. (Oh, and my new washer/dryer makes weird noises too -- water sensing they call it). Ugh.
Posted by Sandy on 2013-07-21:
I am now stuck with double Whirlpool ovens that scream while cooking and afterward. They do cook, fast and well. Consumer Reports failed me by not mentioning this particular problem. Even my husband, who never notices anything, has commented about our new ovens. If I had only known before I purchased.
Posted by BD on 2013-07-30:
Thank you for all the comments. I too am going to purchase a double wall oven and I WAS going to go with Whirlpool due to Consumer Reports. But not now!
Posted by vern on 2013-08-03:
not the fan at all but a vibration in the sheet metal caused by the fan. Fixed some dents in the back of the oven that occurred during delivery and the noise disappeared
Posted by storylaine on 2013-08-26:
Mines a Maytag and does the same thing. I stumbled onto this page because I googled trying to figure out why this happens. It's odd to me that a dishwasher is more quiet than an oven...
Posted by Vee on 2013-09-24:
Yep. STRONGLY AGREE that it hums hums and just hums, before during AND after cooking. I didn't think of asking how much noise the oven makes because you don't think about things like that from an oven....just moved into a new house and that was the "upgrade" feature we were given...a singing companion to my cooking experience...I have to live with it until it decides to die then i will replace it. For now, I try very had NOT to use it too often
Posted by DGK on 2013-11-03:
We just replaced an 18 yr old GE wall oven with touchpad controls that made no noise at all. We bought a new Whirlpool Gold 30" single wall convection oven that has a fan that runs during and after cooking no matter what type of cooking you do. It's loud and annoying and not what I expected for a 2013 $1500 oven!! It has brought my wife to tears! We've been told this is normal operation...this is a bunch of crap and is a total rip-off in my opinion. Stuck with it since we bought the matching "White Ice" wall oven, microwave range hood and fridge. So pissed off right now!!!!!!! I know how everybody on here feels, except the guy that this is not a problem and you should expect it?!! Really dude??
Posted by Nohandle on 2013-11-03:
I did some remodeling 7 or 8 years ago, resurfacing actually. I knew exactly what size space I had to deal with. With the dishwasher I think they are pretty much a standard size. At any rate, the salesman told me the new oven would have a fan noise. I was warned beforehand but was so happy I found one that would fit the built in space. I really didn't know what he was talking about at the time.

I learned quickly he was right. My solution was once I turned off my oven and removed the food, left the door wide open for a very short period of time. Probably 5 minutes at most. The fan would stop and I was good to go and would close the oven door. It has something to do with the internal temp both heating up and cooling off. The noise was not so bad that it drove me nuts because I usually was cooking something stovetop and had the vent van on there anyway.
Posted by Lorraine Mariotti on 2013-11-22:
I am APPALLED that I found out after spending $5000 on new Whirlpool Appliances (fridge,dishwasher and wall oven/microwave combo) and working to install the fridge and wall oven to customized spaces that I found out that my beautiful new oven sounds like a microwave ALL the time. I was so sure that something was wrong with it -- that I even had the repairman come out and he immediately said it was normal. I said...NO....NO...NO...this can't be normal and called Whirpool myself and sure enough - they said normal. I HATE it. I cannot believe that a dishwasher could be quieter than an oven - but it is. I will NEVER buy a whirpool product again and am angry that the manufacturers are not REQUIRED to explain this to the customer. I have an eat-in kitchen that is in the middle of my family room so I have to hear that thing going the entire time I'm baking plus time for it to cool down. Another person said it perfectly -- it's obnoxious. This issue has ruined the purchase for me - and don't care if it was FREE - i do not want it. I am just so unhappy that i didn't google the issue first -to find out what everyone was saying about it but didn't think to google - Whirpool ovens being noisy. If I still had my old oven - I would be ripping out the new one and replacing it with the my 20 year old ugly one that worked fine and was quiet. This is RIDICULOUS that the manufacturer expects their customers to put up with this. This problem has been reported for years it seems llike from reading the dates on the posts on line and they can't figure out a fix in 5 years? I AM MAD, MAD, MAD.
Posted by Sylvia on 2013-12-05:
Same story here. Moved into a house with one of these noisy contraptions. Christmas is coming and I dread cooking that turkey... Maybe we'll go for a 6 hour walk while it's cooking, haha. Anyway I want to add that it's ridiculous to have noisy ovens like these when interior spaces are trending towards open concepts and kitchens are smack in the middle of our living spaces. Grrrrrrrr.
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Whirlpool's "Ring of Promise" ----NOT
Posted by Elliott72 on 06/13/2012
Here is the letter I sent to Whirlpool and have not gotten a response regarding our frustration with the Whirlpool microwave we purchased. We still have not heard from anyone at Whirlpool after 30 days. We have now purchased another brand microwave and the broken one is still at Ronnie's Appliances waiting for a response from Whirlpool.

Jackson and Linda Elliott
Address and our phone number removed prior to posting on Internet

May 14, 2012 Home Phone: Jeff M. Fettig
Chairman of the Board and CEO
Whirlpool International
2000 N. M-63
Benton Harbor, MI 49022-2692

RE: Whirlpool Stainless Steel Over the Range Microwave GMH6185XVS-1, Serial Number TR00610674

Dear Mr. Fettig:
We are writing to express our extreme frustration with our numerous efforts to resolve our complaints with your customer service representatives and managers regarding the failure of our Whirlpool Gold Microwave.

We purchased our Whirlpool Stainless Steel over the Range Microwave GMH6185XVS-1, along with a stainless steel double oven and refrigerator in 2010. Seventeen months later, the magnetron failed and we paid for parts and labor to have this replaced. Then seven months later, the same failure occurred and we are now faced with the decision to again pay for parts and labor for a product that we feel should be taken off the market for poor quality.

We believe, after reviewing copious complaints listed throughout the Internet regarding this product that this microwave obviously has design flaws or Whirlpool is using substandard parts in its manufacturing process.

As an executive of Whirlpool, how would you respond if you had purchased this unit and had the same performance history that we and many others have experienced with this product? Would you feel that you are being truthful in your corporate communications that are publically displayed on your website? We feel that you would be as frustrated and irritated as we are and would take action to adequately address these issues.

As we reflect on our memory of the past 50 years and what our parents told us about Whirlpool products and the quality they represented, we are quickly losing faith that this is still true today. Do you still uphold the statement in your logo? “The ring of promise circling the Whirlpool Corporation logo denotes the company’s commitment to quality.”

In our research to write this letter, we have thoroughly reviewed the Whirlpool Corporation website and feel that your intent for over 100 years is to deliver quality products that develop customer loyalty. From our recent experience to resolve our complaint, it is evident that the customer service folks at Whirlpool, and most importantly the Management at Whirlpool, have forgotten the concept of MVC (Most Valuable Customer). Just in case you aren't familiar with this approach, the MVC is the customer that you already have ( i.e. Jackson and Linda Elliott, and our network of friends, family, and day-to-day acquaintances). Normally, these are the customers you don't want to lose. After all, research has revealed that it will cost you seven times as much to find a new customer as it does to keep an existing one. What about current "customer-centric" concepts such as One-to-One marketing? Or, have you ever heard of customer relationships management (CRM)?

“Whirlpool customer service is ranked #429 out of the 536 companies that have a CustomerServiceScoreboard.com rating with an overall score of 26.77 out of a possible 200 based upon 475 ratings. This score rates Whirlpool customer service and customer support as Terrible”

If the following statement you make is true, then I feel that you will satisfactorily resolve the problems with our microwave at no additional cost to us: “What truly distinguishes Whirlpool Corporation is our Unique Sense of Responsibility. We have built a culture of responsibility that is good for the business, the environment and society overall.”

Should you feel the responsibility to resolve this in an amicable manner, please call us to discuss a satisfactory resolution at your earliest convenience.
Sincerely,
Jackson and Linda Elliott
Most Valuable Customers

cc:
David A. Binkley Senior Vice President, Global Human Resources
Marc Bitzer President, Whirlpool North America
Daniel F. Hopp Senior Vice President, Corporate Affairs and General Counsel
Roy W. Templin Executive Vice President and Chief Financial Officer
Michael A. Todman President, Whirlpool International
Ronnie’s Appliances, Roxboro, NC
     
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Posted by WP2008 on 2012-06-15:
Hello Elliott72. My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with your microwave. If you would like us to look into this further, please provide your name, the name of the site you were contacted on, your user ID name, an updated home phone number or cell phone number, your address, the full model and serial number, and email the requested information to Whilpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.

Posted by Danny H. on 2012-06-15:
Well, add me to the "magnetron" list of failures. Whirlpool customer service offered to come repair it for $290 with a one year warranty, but in researching on the web I see lots of folks with failures of this unit, sometimes more than once, so thanks.. but no thanks. I called Whirlpool customer svc back and pointed out all the complaints I found... but they would not budge. Have filed a complaint with BBB.. I'll see what happens.
Posted by Sue Branham on 2012-06-22:
We have Whirlpool OVER THE COUNTER Microwave Oven, model GMH6185XVS, purchased about 18 months ago. Just prior to the warranty expiring the magnetron went out. It was replaced under warranty. Now just 5 months later the replacement magnetron went out. We were trying to decide which company makes quality built microwave ovens, because we will never buy another Whirlpool, but so far we aren't satisfied that any of them are excellent quality. Meanwhile, we decided to call our dealer and see if the replacement magnetron is still under warranty. If so, we'll get it fixed but we're really getting tired of this process. Very disappointed in Whirlpool!
Posted by Melissa H. on 2012-11-26:
Ditto all of the above - our GMH6815XVS has been in use now for 21 months and the magnetron has been replaced three times, and just went out again last week. We have also been told by Whirlpool that they have "not heard of any issues with this model" so they apparently do not read the reviews posted on their own website. I noticed today that they have now removed the reviews section from this model on their website. Very frustrating and disappointing.
Posted by Ian on 2013-05-28:
Purchased a built in whirlpool microwave and now for the third time in 24 months the magnetron has failed yet again 5 months since last new one. Whirlpool claim to know of no problems with unit??????
Posted by Sharon on 2013-06-27:
I, too, am having the magnetron issue on my Whirlpool Gold micro wave. Went in January 2013 and just died again June 20, 2013. I contacted Whirlpool and they said because it was purchased more than 12 months prior, there was not a thing they would cover. A little background, we bought a whole suite for our reno and all installed in March of 2011. We winter in Florida, so how much use has the appliances had. Now we are having trouble with water sheet freezing in the bottom of our French door bottom freezer drawer. Go figure, so much for a 'Gold' label.
Posted by Krystal Heffley on 2013-12-10:
This sounds all to common. Today I spent $363 on a repair contract (service and part) and still do not have a working oven. Technician said immediately that it was an electrical issue and oven most likely not broken. Whirlpool said esentially touch luck, we thought it was a control pane and that is what we replaced. I was never instructed or informed that my oven could have been diagnosed differently.
It is a complete lack or corporate morality that has led to so many consumers posting events like these. Their mission statement doesn't mean squat.
Posted by Sam on 2013-12-15:
I bought Whirlpool / Kitchen Aid appliances because they are supposed to be the best and from past experience. I WISH I still had my 15 year old Whirlpool / Kitchen Aid appliances I replaced in 2010 during my Kitchen remodel. The current Whirlpool Gold GMH6185XVS-1 convection/microwave is junk!

***I did however do some operation experimentation.*** Ours became noisy and quit heating after 30 months. We have always used manual entry. Out of frustration, I tried feature specific function buttons and learned it STILL HEATS in those modes. I then tried manual entry again, but BEFORE I hit start, i pushed the power button and selected 90%. Well guess what? It works there too. The only time it does not heat is "Manual entry @ 100%". Don't know how long it will continue to work on the lower power settings, but I'm not gonna repair it, and it's replacement WILL NOT be another Whirlpool Gold product. Hope this helps someone else extend the life of their inferior product.
Sam McQuagg JR (706) 326-7275
Posted by Gus Kastrantas on 2013-12-16:
Same issues with everyone else. We remodeled out kitchen and have purchased as a set the Microwave/Convection oven, refrigerator, oven, and electric range. All of these are Whirlpool GOLD SERIES. Gus.
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Unreliable Microwave
Posted by John22406 on 12/22/2010
Bought a Whirlpool microwave in Sept 2009, within 2 months it stopped working. Would not heat/cook. Whirlpool sent out a technician, who fixed the problem. Then 2 months later same thing happened, again sent out a tech to fix the problem, same issue/same part. Now is the fourth time the microwave has stopped working with the same issue. Whirlpool refuses to replace the unit. They will only continue to send out a technician to fix the same problem over and over again, at least until the warranty runs out.

I definitely do not recommend any Whirlpool products, the company will not replace its faulty units even with a pattern of the same problem continuing to occur.

Very unreliable.
     
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Posted by Alain on 2010-12-22:
It is sad the way Whirlpool's quality has degenerated.
Posted by brian12345 on 2011-12-29:
same exact problem with my microwave...magnatron and transformer...replacing for the 2nd time.
Posted by brian12345 on 2011-12-29:
i have read dozens of reviews on this model all with the same failure multiple times...lets all get together and file a class action suit.
Posted by At Your Service on 2011-12-29:
Instead of asking about a class action suit, why not start one yourself? Get a law firm that's willing to take on the case and then let us all know.
Posted by mclaughlindan on 2012-02-06:
Add me to the list. Fourth time, same problem (magnetron, capacitor and diode). Fourth time in a year and a half. Now out of warranty so I am just scrapping this piece of junk. According to Customer Service Supervisor,Debra management at Whirpool has a policy of not speaking to consumers. Nice policy!
Posted by amarson001 on 2012-03-05:
Yes, we need to file a class action suit against Whirlpool like they have against Samsung for TV's.
Posted by gbjester on 2012-12-20:
Same problem for us. Went out at 8 months. Fixed under warranty. Out again within 8 months and Whirlpool offered to call a service tech at our cost. Estimate to fix was over $300.
Posted by fred on 2013-05-28:
I've got the same problem on microwave oven. It broke down after 18 months (warrant : 12 months).
The price for repair is almost equal to the price of the oven !! I 've also a whirlpool fridge : door seal doesn't seal, Freezer door latch doesn't latch. All that just after the end of warranty.
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Whirlpool Microwave Is Junk
Posted by Foziebar on 04/06/2009
SAN DIEGO, CALIFORNIA -- I bought a Whirlpool microwave from Lowes less than 1 year ago and its cracking and coming apart on the door. The plastic door around the window has several cracks in it and they are getting worse. I told Lowes of the problem and all they did was give me a phone no. to call for service.

I called the service company and they argued with me but finally agreed to send a repairman. The Repairman came agreed it was a problem BUT.... Whirlpool will not guarantee the quality of materials in the product and doesn't care that the door is cracking and beginning to come apart.

Whirlpool in the old days had a good name for its products.... NOT Anymore.... Now Whirlpool does not stand behind its products defects... instead they want me to pay more for the replacement door then the microwave cost in the first place..... plus pay to have it installed.

DON'T BUY WHIRLPOOL PRODUCTS......

[snip - inappropriate content]

A very dissatisfied customer.


     
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Posted by Anonymous on 2009-04-06:
This is complete horsesh*t,you have a one year PARTS AND LABOR warranty,they need to repair this problem at no charge to you.

Keep on them,they need to handle this
Posted by DST on 2013-04-21:
We have always loved Whirlpool appliances. However the
Posted by DST on 2013-04-21:
We have been Whirlpool loyal for years. However the last 2 microwaves have had the identical cracking door issue. I am literally afraid the glass will fall out. Have contacted customer service....we will see.
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Poor Quality Appliances
Posted by Sallyl45 on 04/15/2013
MIDLOTHIAN, ILLINOIS -- I purchased a new home and then purchased 4 appliances, all Whirlpool Gold. In less than a year the stove electronic ignition and the microwave hood keypad went out. Since they were under warranty, a repairman replaced a bunch of parts and now they are working fine.

One month after the refrigerator was out of warranty, the water line to the icecube maker split about an inch and a half and water would spew out onto the hardwood floor under the unit. We were on vacation for all that month and didn't see any damage until one day there was a puddle in front of the refrigerator. When we pulled it out we saw that the floor was ruined under the unit, the cabinet next to it black with mold and of course, the line had to be replaced.

Whirlpool wasn't interested in the fact that the refrigerator had probably still been under warranty when the split occurred, only that we hadn't reported it before the warranty expired. Next to go was the water seal that goes on the inside of the door of the diswasher. I was running it about a month after the refrigerator debacle and water came spewing out of the side. The seal had come out and nothing was stopping the water from exiting out the side of the door. That's 4 for 4 in less than 15 months.

I will never buy a Whirlpool product again. That also goes for Maytag since I understand Maytag is made by Whirlpool. If this is American made product, let me please by Japanese. Couldn't be any worse.
     
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Posted by Bill on 2013-04-15:
I have a new Whirlpool dishwasher that's about a year old now. I have never had any problems with it and it does a great job and is super quiet. I will periodically inspect the seal.

As far as the icemaker goes I believe the line is the owners responsibility. When I saw the type of line that comes with the refrigerator I went right out and bought one of the strong flexible metal lines to use. There was no way I was going to use the plastic line they supply with the fridge.
Posted by WP2008 on 2013-04-16:
Hello sallyl45. My name is Amber and I am a representative with Whirlpool. We sincerely apologize for the frustrating experience you have endured regarding your refrigerator. If you would like to discuss this matter further, please email us at Whirlpool.Digital@Whirlpool.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (My3Cents) along with your user name, and your ticket number (40265). We would be more than happy to review your concerns further. Best regards, Amber.
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General Complaint
Posted by D.cart on 03/28/2013
I just wanted to state that I had Whirlpool appliances forever and loved them. Then I had to replace the wonderful microwave and dishwasher, so I went with Whirlpool again. After searching everywhere I finally decided on a Whirlpool Microwave and Dishwasher. After using them for several months now, I can safely say that I HATE THEM. The Microwave (supposedly with sensors) burns popcorn, etc. The Whirlpool Dishwasher must have been designed by an idiot too. Both products are the worst designs ever. The old ones I had were designed wonderfully. I actually took the silverware basket from my old one and cut it to fit in the new dishwasher. There's nothing I can do about the Microwave but bumble along with it, since I'm one of the few people that actually COOKS with my microwave. This one is so poorly designed it's laughable. MUST HAVE BEEN A MAN THAT DESIGNED IT. Won't purchase Whirlpool again even though my old ones lasted 10-15 years and I loved them. Can't wait until these blow up to replace them!!
     
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Posted by WP2008 on 2013-03-29:
Hello d.cart. My name is Melanie and I am a representative with Whirlpool. We are sorry you are unhappy with the design of your microwave and dishwasher. If you have other concerns we can address, please provide your name, the name of the site you were contacted on (my3cents.com), your user ID name (d.cart), your phone number, your address, the full model and serial number, your ticket number (38907), and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further.
Sincerely, Melanie.
Posted by RJD on 2013-03-29:
I have read the complaints and I am not suprised. How can a product be any good when the company in Owasso, Oklahoma fires there help and treat them less then human. Employees point out for being sick, even if then have proof of there illness they are still terminated.....I have seen them fire people for making parts that are supposedly bad parts, and the real responsible party is not held accountablbe. Whirlpool is a product that once took pride in its employees, and product, now its really a slave mindset, poor management, and the do not care about good workers, which results in a less then good product. So sad. Do not buy from Whirlpool any more,I know I will never purchase a whirlpool product any more.......EVER>>>>>>>>>>>>>>>>>.
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Faulty Microwave
Posted by Jgbricker1 on 08/27/2012
RICHMOND, VIRGINIA -- We moved into our new house in April 2010, as part if our appliance package provided by our builder, we have an over the range microwave by Whirlpool. Last week it stopped working and we had a service call today which cost 69.95. The tech told us the Megatron, which powers the microwave burned out and the part and labor would cost 300.00. We hardly use, and did not abuse it in anyway. You would think a well made microwave by Whirlpool would last more than 2 yrs!
I called customer service and of course they will not do a thing. Long story short, for 300.00 I will but a new one but it will NOT be a Whirlpool!
     
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Whirlpool Gold Star OTR Microwave Is Junk
Posted by Rothm64 on 08/01/2012
IOWA -- Bought this microwave October 2010. In Jan. 2012 it went bad and estimate to repair was $250. Whirlpool Cust Service said they couldn't do anything - no help on parts or labor as it was out of warranty. Had it fixed for approx. $220. Yesterday same thing happened again and repair guy said Whirlpoo only warranties parts for 90 days!!!

I will never buy another Whirlpool or any other brands they make again

     
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Posted by WP2008 on 2012-08-02:
Hello Roth. My name is Melanie and I am a representative with Whirlpool. We apologize about the frustration you have experienced with your microwave. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (Rothm64), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
Posted by Dennis on 2013-08-28:
in 2011 we purchased an Accuwave plus gold series microwave. Within 3 months the heating element burned out. Fixed under warranty. 2013, same heating element burns out again. Out of warranty. This model # GMH5205XVQ-0 Whirlpools top of the line microwave cannot operate one year without burning heating element out. Very poor quality for so called top of line series. Whirlpool reps no help. Will NEVER buy another Whirlpool product. I also understand they own Kitchen Aide and Maytag so junk breeds junk. Be aware!!
Posted by Sammy on 2014-01-10:
Same Problem, I am seeing this everywhere online. mine lasted a whole 24 months!!! (sarcasm) I am with you avoid these brands like the plague, and they dodged the repair claiming simply the warranty is up to bad. So much for their company moto of always to the right thing, in my opinion the right thing would be to admit a microwave should last longer than a 2 years.
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Don't Buy Whirlpool
Posted by Mshu1973 on 05/22/2012
COLORADO -- Our Whirlpool Gold over the range microwave broke after 1 1/2 years (average use)!! Whirlpool "customer non-service department" will leave you high and dry. When I informed the Corporate manager that we will be replacing the rest of our appliances with "Kenmore" (non Whirlpool manufactured), NEVER purchasing Whirlpool again and will be letting everyone know NOT to buy Whirlpool she said "okay" and that's where I hung up. LESSON LEARNED!
     
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Posted by WP2008 on 2012-06-28:
Hello mshu1973. My name is Melanie and I am a representative with Whirlpool. We apologize about the frustration you have experienced with your microwave hood. If you still need our assistance, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (mshu1973), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
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Whirlpool Fool's Gold appliances
Posted by Dmcarriere on 05/16/2012
NEGAUNEE, MICHIGAN -- 3 days ago I turned on our oven to bake potatoes. I left for 15 minutes. When I came back, the broiler had turned on instead and it wouldn't turn off. I had to unplug the oven. I tried repeatedly to plug in the oven and each time the broiler turned on and wouldn't turn off. Very dangerous. Thankfully we hadn't put it on delay bake or our house would have probably burned down.

We bought all new Whirlpool appliances for our new house in 2003. So far, our microwave failed 2 years ago, our dishwasher failed last year, and the range, 3 days ago.

As you may imagine, we will never buy a Whirlpool appliance again.
     
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Posted by Alain on 2012-05-17:
You can report this to the Consumer Products Safety Commission via http://www.saferproducts.gov/default.aspx or by calling 800-638-2772. Whirlpool is fast becoming one of least trusted brands on the market.
Posted by WP2008 on 2012-06-06:
Hello CUSTOMER. My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with your range. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (dmcarriere), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
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