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Poor "Design" & Usability
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOS ANGELES, CALIFORNIA -- Bought a new Whirlpool glass top stove from Lowe's {nice people}. First thing I noticed is my pots & pan do not sit well/level on the burner elements {?}. Next issue is the biggest, the stove top burns stains/marks easily. Everything from food to soup to water. Then the cleaning and ELBOW grease is required. Lots & lots of elbow grease.

I'm sure Whirlpool has some nice people in the company but 2 things are clear to me; They don't cook on glass stove tops. After they cook {anything} they are willing to spent 15-30 min. cleaning. Sure I'm clean and cook normal products, have never put a live chicken on the burners, etc. but clearly this stove/cook top is a VERY poor design. REGARDLESS of price. This experience and reality makes me shy away from any Whirlpool product.

Company Response 12/05/2017:

Dear C: Thank you for contacting Whirlpool regarding your appliance. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (C), website you contacted us at (mythreecents.com), and date of purchase emailed to Whirlpool_Review@whirlpool.com.

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Whirpool Gas Stove Has Broke Twice Since 3/2015
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OKLAHOMA, OKLAHOMA -- I bought a Whirlpool gas stove in March of 2015. Less than three months later the oven was not working it was throwing error code F1. Called Whirlpool. Had them send a technician out. They fixed the control module. It's now a year later and the control module is out again. I called Whirlpool ask them about the warranty. They send out a technician. The technician gets here and tells me it's no longer covered under warranty since it's over a year old. Then the technician's trying to charge me more than I purchased the stove for it to fix it. So I spent almost $1,000 for a stove I only got to use for 2 years. And I had to miss work 3 days just to find out I bought a lemon.

Company Response 12/05/2017:

Dear J.: Thank you for contacting Whirlpool regarding your appliance. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (J.), website you contacted us at (mythreecents.com), and date of purchase emailed to Whirlpool_Review@whirlpool.com.

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Terrible Customer Service!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

YORBA LINDA, CALIFORNIA -- Recently our oven of 2 1/2 years old went out. We called a repairman, who replaced the cooling fan, that wasn't the problem, then replaced the electronic board, that was not the problem. It was suggested that I call a repairman from Whirlpool - what a joke that ended up to be!

The service call paid for the technician to step inside my door (is it unreasonable to think the service call would include a diagnosis?!). He wanted more money to take a look at the oven (does that make any sense?!). He then told me that Whirlpool would not honor the previous work done on the range, stating that the previous repairman might not have used Whirlpool parts - even though I showed him the Whirlpool box that the parts came in.

Long story short, had I authorized his work, the oven repair would have cost over $800!!! Whirlpool would not do ANYTHING for me. We decided to buy a new oven - NOT a Whirlpool. I will NEVER buy another Whirlpool product. I am so disappointed in this company's lack of concern and customer service.

Company Response 10/19/2017:

We are sorry your our of warranty experience was so negative. If you would like to discuss these concerns, we would be happy to speak with you. Please email us at NAR_CustomerSolutions@kitchenaid.com with your name, address, phone number and the model and serial number (if possible).

Thank you
KitchenAid Social Media

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Terrible Stove That Runs Way Too Hot
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MINNESOTA -- I bought a Whirlpool stove about 2 years ago and it will be the last Whirlpool I buy. The gas burners cannot be turned down to a simmer. The oven runs so hot that to bake something at 350, I have to set it to 225. I had to buy an oven thermometer so I could see the actual temperature. I'm very disappointed as Whirlpool used to make dependable appliances. I am not impressed.

Company Response 12/05/2017:

Dear G: Thank you for contacting Whirlpool regarding your appliance. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (G), website you contacted us at (mythreecents.com), and date of purchase emailed to Whirlpool_Review@whirlpool.com.

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Whirlpool, Schott Ceran Grey Color Cooktop Stove
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICO, CALIFORNIA -- I purchased a Whirlpool stove with a Schott Ceran cooktop, grey in color. I was flipping houses and the house was vacant so the stove was not used for quite a while. The house didn't sell so I moved in. NI don't cool so again the stove was not used.

I married in 2006 and my husband cooks so we started to use the stove. Immediately we discovered the stove burns black from the underside of the stove top. The whole underside of each burner (used to be grey) is now spotted with large black burn spots showing from the underside. When I complained to Whirlpool they offered to send me a new top at 1/2 the cost. The top is obviously defective and should be replaced at their cost. They have refused a couple of times to replace it. The top of my grey cook top is so ugly with big black spots on each burner. I will never buy another Whirlpool product again since they do no stand behind their products.

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Poor Product & Poor Service
By -

CALGARY -- Purchased my wonderful $1300 Maytag Range (model MER587QCW) in 2005. In October 2007, I put my supper in the oven to cook and went out for a couple of hours. Came home not to the smell of our supper cooking but to some awful burning smell. Seems the connection of the large wire to the terminal block had not been pushed in properly when it left the factory and over the years was slowly burning away. The wire had burned all the way through so both my oven & stove would not work. So since we were out of warranty and it was only going to be $100 to fix, we called in the service guy thinking we might get another couple of years out of it - WRONG!!!!

Feb 2008, turned the oven on to 400F, checked on it 20 min later (because that's how long this Maytag oven takes to heat up) and the temp was only at 170F. So I got out my reliable 10 year old crock pot from RIVAL and cooked our meal in that. Now it was time to deal with Maytag (owned by Whirlpool Canada) who, as we all now know, could care less about the quality of the products they produce and after visiting this website I know why they couldn't do anything for me - because they would be bankrupt if they had to do something for free for all their products that failed at less than 3 years old.

The Ironic part of this story: the stove I was getting rid of (which was only 4 yrs old and had only cost $700) had also had electrical problems. When I turned on the stove burner knobs, you could hear a strange sizzling behind the panel. My husband was tired of replacing the knobs over the years and was concerned about it being a fire hazard - guess who had made this stove - WHIRLPOOL!!! Maytag is owned by Whirlpool and had I known this I never would have bought one!!! It was also very disheartening that I had decided to put out the extra money to buy a good stove and end up with a Maytag lemon.

Lesson Learned: buy a cheap stove because they probably last longer and if they don't, toss them and buy another!! Like I said, I still have my 10 year old $40 RIVAL crock pot and $150 8 yr old Delonghi counter convection oven which are still going strong.

My Maytag Washer Story: My mother, sister and myself all bought Maytag washers within a year of each other in 2004. After about a year my washer started to make a strange grinding noise however if I slam the lid hard enough it goes away most times for the rest of the cycle. My mother's washer sounds like a tank when it runs and my sister's also has problems with the wash/spin cycle. None of us will ever buy another Maytag/Whirpool product and neither will our children and their children! MAYTAG IS NO LONGER THE TOYOTA OF APPLIANCES - SAD TO SAY THOSE DAYS ARE GONE!!!

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Electric Range
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VINTON, IOWA -- I will never buy another Whirlpool product. I purchased an electric range in 2015 and the oven has broken twice. The first time it took over 6 weeks to fix. Ridiculous.

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Parts Worth More Than the Whole
By -

Our 2004 yr. gas range stopped working and shows tan error code of EO F2. I used the contact info given on my owners manual to call. I received an automated service which gave me a time, confirmation number and name of service company that would respond. The day before their appointment, I located them in the phone book to confirm, since I never had heard from them. They had no knowledge of me and definitely no service man in my area at that time. After a long discussion of my problem, I was told that the part needed was going to cost over $600.00 and maybe another $250.00 on another part, PLUS the service charge of $180.00 min.

NOW my repairs are worth more than the TOTAL amt. paid for the RANGE - $969.00. These are all plug in panels. Now they are worth more than half the cost of the entire product. I canceled my service call and have gone online to locate these parts. In the lowest amount found for replacement parts was $433.34 for the control panel and $182.14 for a spark module. This is much better than the price quoted me by my friendly Whirlpool service dealer representing the Whirlpool Company. BUT.. BUT.. most of all, these are highly inflated values created and controlled by Whirlpool because they are specific to their product.

Reviewing all their electronic parts cost list I saw a simple fuse (common in automobiles for $0.50 each with hook up wire attached) for $60.00 each. HOW MUCH MARK UP IS NEEDED!!!! I now see that WHIRLPOOL APPLIANCE now has a lasting and reliable product but also is raping the customers they have to keep their products operating. I did not buy the extended warranty at the time of purchase but believed Whirlpool to be a reliable company with a good product that lasts. (At least more than 5 years, for god's sake.)

NOW I am stuck with a repair that is telling me I have a 400 lb. throwaway product, "A LUMBERING STAINLESS STEEL PIECE OF CRAP." A $50.00 circuit board sold for $600.00 from Whirlpool makes me take my range to the dump and find a new one. MY QUESTION IS "will this comment help me or any one?" If not, I will follow up with letters to all consumer agencies, letters to the editor and all people I know to NEVER, NEVER BUY WHIRLPOOL APPLIANCES. AMERICAN GREED AND DISHONESTY.

I want explanations and my range to be of the value I paid for and WHIRLPOOL to stand behind their products and give a working man a break. THANK YOU ALL WHO ARE CONCERNED.

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Defective Stove Burners
By -

BENTON HARBOR, MICHIGAN -- I purchased a Whirlpool electric range and refrigerator in Nov. 2009 for a condo that I own near Charleston, SC. I bought them over the phone at Lowe's and had someone pick them up and install them for me. When I arrived in Dec. I noticed that pans would not sit level on the range burners and also that the refrigerator was making a loud vibrating noise. I tried to level the stove but the leveling pads/legs would not adjust the stove properly. I endured it for the week and notified my maintenance man of the problem. He also tried to level the stove and quiet the refrigerator without success on either. I had complaints from my short-term vacation renters on both problems.

When I last visited the condo in May of 2011 I tried again to level the stove and finally ended up putting wood blocks under the legs to level it as well as I could. The pans were still not level. I then noticed that ALL 4 BURNERS WERE WARPED! I took them to Lowe's and they agreed that I had a problem with warped burners and encouraged me to contact Whirlpool. (I did the best that I could with the noisy refrigerator by wedging a thin piece of wood in a plastic support structure in the back of the freezer compartment. It helped but did not stop the noise completely. It is still very irritating.)

I did contact Whirlpool but since it had been over 1 year since I bought the appliances they told me that they would not do anything to help me. They offered to sell me new burners for $197+ which included shipping. This was about half of the original cost of the range. I asked if they would, at least, give me a break on the replacement cost of the burners since I had an unusual situation and that one defective part on the stove prevented me from discovering the defective burners within the warranty period. They were very firm in letting me know "your appliances are beyond the warranty period. We are sorry but we cannot help you."

It was an obvious problem caused by defective burners and yet they would DO NOTHING to help remedy their mistake, not even drop the price on replacement burners. I did buy them on eBay for $34.49 which included shipping. This compared to their price of $197+. Something seems definitely wrong here. I will never buy Whirlpool/Maytag/Frigidaire products again and I would encourage others to do the same. I am grateful for this website so that these companies with such a lack of integrity can be exposed. Thank you.

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Do Not Buy Range Model WDE350LVS
By -

Whirlpool 30 inch smooth surface drop-in electric range (color: stainless steel), model #: WDE350LVS. This product was purchased from LOWE'S and the control panel went out within a month. I called Lowe's and they said to call Whirlpool.

Within a years this control panel has gone out 6 times. The control panel has been replaced twice and the other 4 times the technicians did something with the wiring. Two different technicians have worked on it and they both say that I should request Whirlpool to replace it because this particular oven has had wiring problems.

Whirlpool just gives me the run around and say that they will repair it. The control panel is currently out. You can use the top burners, but not the oven. Whirlpool stresses QUALITY but they don't back it. You can go to the LOWE'S website and read reviews on this oven. It's expensive and you would think they would back their product. Also, the time has always reset to 1200 when you use the oven part. DO NOT BUY THIS PRODUCT!

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Whirlpool Ranges Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 19 ratings and
51 reviews & complaints.
Contact Information:
Whirlpool
2000 North M63
Benton Harbor, MI 49022
616-923-5000 (ph)
616-923-5038 (fax)
www.whirlpool.com
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