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Whirlpool Ranges

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Defective stove burners
Posted by on
BENTON HARBOR, MICHIGAN -- I purchased a Whirlpool electric range and refrigerator in Nov. 2009 for a condo that I own near Charleston, SC. I bought them over the phone at Lowes and had someone pick them up and install them for me. When I arrived ? in Dec. I noticed that pans would not sit level on the range burners and also that the refrigerator was making a loud vibrating noise. I tried to level the stove but the leveling pads/legs would not adjust the stove properly. I endured it for the week and notified my maintenance man of the problem. He also tried to level the stove and quiet the refrigerator without success on either. I had complaints from my short-term vacation renters on both problems.
When I last visited the condo in May of 2011 I tried again to level the stove and finally ended up putting wood blocks under the legs to level it as well as I could. The pans were still not level. I then noticed that ALL 4 BURNERS WERE WARPED! I took them to Lowes and they agreed that I had a problem with warped burners and encouraged me to contact Whirlpool. (I did the best that I could with the noisy refrigerator by wedging a thin piece of wood in a plastic support structure in the back of the freezer compartment. It helped but did not stop the noise completely. It is still very irritating.)
I did contact Whirlpool but since it had been over 1 year since I bought the appliances they told me that they would not do anything to help me. They offered to sell me new burners for $197+ which included shipping. This was about half of the original cost of the range. I asked if they would, at least, give me a break on the replacement cost of the burners since I had an unusual situation and that one defective part on the stove prevented me from discovering the defective burners within the warranty period. They were very firm in letting me know "your appliances are beyond the warranty period. We are sorry but we cannot help you". It was an obvious problem caused by defective burners and yet they would DO NOTHING to help remedy their mistake, not even drop the price on replacement burners. I did buy them on eBay for $34.49 which included shipping. This compared to their price of $197+. Something seems definitely wrong here.
I will never buy Whirlpool/Maytag/Frigidaire products again and I would encourage others to do the same.
I am grateful for this website so that these companies with such a lack of integrity can be exposed.
Thank You,
Fred from Michigan
     
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Alain on 2011-05-17:
Whirlpool's quality and customer service have gone way downhill.
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Do not buy range model WDE350LVS
Posted by on
Whirlpool 30 Inch Smooth Surface Drop-In Electric Range (Color: Stainless Steel)
Model #: WDE350LVS
This product was purchased from LOWES and the control panel went out within a month. I called Lowes and they said to call Whirlpool. Within a years this control panel has gone out 6 times. The control panel has been replaced twice and the other 4 times the technicians did something with the wiring. Two different technicians have worked on it and they both say that I should request Whirlpool to replace it because this particular oven has had wiring problems. Whirlpool just gives me the run around and say that they will repair it. The control panel is currently out. You can use the top burners, but, not the oven. Whirlpool stresses QUALITY, but, they don't back it. You can go to the LOWES website and read reviews on this oven. It's expensive and you would think they would back their product. Also, the time has always reset to 1200 when you use the oven part. DO NOT BUY THIS PRODUCT!

     
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Alain on 2011-02-27:
Having looked at some previous Whirlpool complaints, I'm seeing that their quality (and reputation) is getting worse and their control panels, in more than one of their products, seem to be failing a lot. Your review, in addition to others, would make me very hesitant to even consider Whirlpool products.
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30" electric range Model WFE381LVQ
Posted by on
I bought this model range Aug 2010. I always buy Whirlpool products and have been happy with them. I had a ceramic top stove before this one and loved it. This one, however, is horrible. The ceramic top is impossible to keep clean. I clean before and after use. Grease, etc sticks and you have to clean several times before it comes off. The accubake is not very accurate. Everything gets done way too quick. Cakes burn on the bottom and are undercooked in the middle. I bake from scratch and use cake mixes and both bake the same way. Cookies burn. Chicken, etc is overdone. The steam clean is a waste of time. It does nothing!! I would not recommend this stove. Keep looking and try another brand. I wish I had.
     
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Venice09 on 2011-02-18:
In this day and age, the very least consumers should expect is an oven that cooks/bakes properly. Good results can be obtained from the cheapest no-name brand, so why can't Whirlpool get it right?

It's amazing that most people prefer their old appliances to the new ones. Progress is an illusion.

Very helpful.
Anonymous on 2011-02-18:
Sorry to hear about your oven. I would expect better too.

Since I've lived many places and the ovens have all been different, I find that an oven thermometer can be very helpful. Some ovens run hot and some cold, unfortunately. If you check the temperature with a thermometer before you bake, you may find yours is running hot, then you can adjust the temp downward.

This does not excuse Whirlpool from making crap ovens/stovetops, but I hope it helps! Thanks for the post.
peteym on 2011-02-20:
I hate to break it you that your are baking on the wrong setting and that is why it is not cooking properly.
madconsumer on 2011-02-20:
if it is a convection oven, you should lower the temp by 25 degrees. also dark coated pans require the same attention.
trmn8r on 2011-02-20:
That's interesting, peteym, because the OP states that they had another ceramic-topped stove and loved it. Either they forgot how to cook with one, or something is different.
Venice09 on 2011-02-20:
What is the correct setting, peteym.
my2dogs on 2011-03-09:
Thanks for the comments. It does have a convection oven but I do not use it. I am not baking on "the wrong setting" but thanks for the comment. I've been cooking, baking etc for over 40 years and really I do know how to set the oven. All comments appreciated. Maybe I can use this stove as an excuse not to cook for 2 anymore! That's an idea.
Venice09 on 2011-03-09:
Haha!.. my2dogs, that's what I would do!
Canarycee on 2012-01-11:
I had a ceramic top stove before this recent purchase and the new one looks worse after a week than my previous one did in heavy use for over 11 years. It takes forever to pre heat and to cool down, the top of the stove gets hot with oven use and the oven does not cook evenly. It is a crappy stove.
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Cleaning a Whirlpool Gas Range
Posted by on
This gas range/stove is part stainless steel and a black porcelain enamel cooktop with 5 burners, model number: WFG374LVS1. I bought this gas range/stove in Lowe's for a total of $729.71 on 10/26/2010. My main complaint with this gas range is the cleaning of the cooktop, gas burner caps, grills and pan. It has been very frustrating in keeping this stove clean. I have all the proper cleaning equipment/supplies as recommended by the manufacturer. The burner caps have spots on them that look like discoloration. The base of the burner looks like it is burned. The cooktop itself has scratches or 'things' that look exactly like scratches. It has 'water spots' or something similar to water spots that do not come out. I have tried everything but it leaves a white streak all over the stove once you applied the Whirlpool appliance cleaner. It is very hard to get rid of the white streaks. I used their microfiber cloth and it takes about 15-25 minutes to get rid of the white marks/streaks. I contacted the manufacturer and was told that there is nothing that they can do and then prior to calling they had sent me an email telling me how to clean the stove. I already have the manual that shows you how to clean the stove. I had another gas stove prior to this for almost 15 years and I never spent that much time cleaning it. I also did not have the problems above. The only problem I had was that some of the paint had come off and the gas needed to be calibrated!!
     
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Anonymous on 2011-02-11:
It just goes to show that everything isn't always as easy and smooth as the infomercials and commercials make them appear. They'll sure sell you a million different associated products to make it seem like it's legitimate. That's why we have sites like this, to help one another decide which products actually deliver and which ones don't. Great review!
Venice09 on 2011-02-11:
I was talked into buying a black stove, and it was a big mistake. It looked beautiful, but it showed every little mark and every speck of dust. The burner caps did become discolored (not much can be done about that) but the stove top wasn't as hard to clean as yours. There probably isn't much Whirlpool can do for you, and you're probably just going to have to live with it. Sorry.
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Parts worth more than the whole
Posted by on
Our 2004 yr. gas range stopped working and shows tan error code of EO F2. I used the contact info given on my owners manual to call. I recd. an automated svc. which gave me a time, confirmation nr. and name of svc. company that would respond. The day before their appointment, I located them in the phone book to confirm, since I never had heard from them. They had no knowledge of me and definitely no svc. man in my area at that time. After a long discussion of my problem, I was told that the part needed was going to cost over $600.00 and maybe another $250.00 on another part, PLUS the svc. charge of $180.00 min. NOW my repairs are worth more than the TOTAL amt. paid for the RANGE. $969.00. These are all plug in panels. Now they are worth more than half the cost of the entire product. I canceled my svc. call and have gone on line to locate these parts. In the lowest amount found for replacement parts was $433.34 for the control panel and $182.14 for a spark module. This is much better than the price quoted me by my friendly Whirlpool svc dealer representing the Whirlpool Company. BUT..BUT .. most of all. These are highly inflated values created and controlled by Whirlpool because thay are specific to their product. Reviewing all their electornic parts cost list I saw a simple fuse (common in automoblies for $0.50 ea. with hook up wire attached) for $60.00 ea. HOW MUCH MARK UP IS NEEDED!!!! I now see that WHIRLPOOL APPLIANCE now has a lasting and reliable product but also is raping the customers they have to keep their products operating.
I did not buy the extended warranty at the time of purchase but believed Whirlpool to be a reliable company with a good product that lasts. (at least more than 5 years, for gods sake). NOW I am stuck with a repair that is telling me I have a 400 lb. throw away product. "A LUMBERING STAINLESS STEEL PIECE OF CRAP." A $50.00 circuit board sold for $600.00 from Whirlpool makes me take my range to The Dump and find a new one. MY QUESTION IS "will this comment help me or any one?" If not, I will follow up with letters to all consumer agencies, letters to the editor and all people I know to NEVER NEVER buy WHIRLPOOL APPLIANCES. AMERICAN GREED AND DISHONESTY. I want explanations and my range to be of the value I paid for and WHIRLPOOL to stand behind their products and give a working man a break.
THANK YOU ALL WHO ARE CONCERNED.
     
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SilverWngs71 on 2009-09-14:
Don't take it to The Dump. Call a local school for techs and see if they would like to have it so they can learn from the issues with it. We have a school here that takes broken appliances that ppl want to get rid of and then work on them. That way there are better trained appliance techs then some out there right now.
Starlord on 2009-09-15:
Silver is absolutely correct. I attended Indiana Vocational Technical and took auto mechanics. The appliance repair class would go to the dumps and pick up appliances which had been discarded. They then repaired them and sold them to IVY Tech students for whatever parts cost. As the students were generally economically disadvantaged (the main reason for attending), it waas a benefit to purchase appliances they could afford. One student got a Kenmore washer and dryer for a grand total of $38. It worked perfectly, and if it did break, the appliance repair class was still there. Donate old appliances to a school so students can learn.
qualityappliance on 2009-09-15:
E0 F2 is a shorted keypad error. The problem could be in the touchpad or the main control board, but it has nothing to do with a spark module. The prices you are getting seem quite high, I just replaced a capacitive glass touchpad for a customer and their price for the part was around $250. including my markup.
Do you remember exactly when you bought the range? Both parts are covered by the 5 year component warranty. If you can't find your receipt send me a message with the complete model and serial numbers and I will check the purchase date for you.

Good luck.
Anonymous on 2009-09-15:
That is the way it goes. Once a machine goes nonstock, and new models come out, it costs to service the old ones. The little knob off our dryer broke and it was $47 for a new one. We only paid $150 for the dryer. I am not mad, I know how it is. I use a pair of pliers.
charles on 2011-06-05:
I have a Whirlpool gold gas range that I spent $474 for replacing the electronic pad on 2/9/11. I have the F2 code showing up again in 4 months. It was seviced by Sears service and I think I had to pay another $100 before they would come out.
I bought this house a couple of years back and the sellers did not leave me any of the papers. The house/stove was new after the Katrina storm.
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Poor Product & Poor Service
Posted by on
CALGARY -- Purchased my wonderful $1300 Maytag Range (model MER587QCW) in 2005. In October 2007, I put my supper in the oven to cook and went out for a couple of hours. Came home not to the smell of our supper cooking but to some awful burning smell. Seems the connection of the large wire to the terminal block had not been pushed in properly when it left the factory and over the years was slowly burning away. The wire had burned all the way through so both my oven & stove would not work. So since we were out of warranty and it was only going to be $100 to fix we called in the service guy thinking we might get another couple of years out of it. WRONG!!!!

Feb 2008, turned the oven on to 400F, checked on it 20min later (because that's how long this Maytag oven takes to heat up) and the temp was only at 170F. So I got out my reliable 10 year old crock pot from RIVAL and cooked our meal in that. Now it was time to deal with Maytag (owned by Whirlpool Canada) who, as we all now know, could careless about the quality of the products they produce and after visiting this website I know why they couldn't do anything for me - because they would be bankrupt if they had to do something for free for all their products that failed at less than 3 years old.

The Ironic part of this story:

The stove I was getting rid of (which was only 4yrs old and had only cost $700) had also had electrical problems - when I turned on the stove burner knobs, you could hear a strange sizzling behind the panel. My husband was tired of replacing the knobs over the years and was concerned about it being a fire hazard - guess who had made this stove - WHIRLPOOL!!! Maytag is owned by Whirlpool and had I known this I never would have bought one!!! It was also very disheartening that I had decided to put out the extra money to buy a good stove and end up with a Maytag Lemon.

Lesson Learned: buy a cheap stove because they probably last longer and if they don't, toss them and buy another!! Like I said - I still have my 10 year old $40 RIVAL crock pot and $150 8yr old Delonghi counter convection oven which are still going strong.

My Maytag Washer Story:
My mother, sister and myself all bought Maytag washers within a year of each other in 2004. After about a year my washer started to make a strange grinding noise however if I slam the lid hard enough it goes away most times for the rest of the cycle. My mother's washer sounds like a tank when it runs and my sister's also has problems with the wash/spin cycle. None of us will ever buy another Maytag/Whirpool product and neither will our children and their children!

MAYTAG IS NO LONGER THE TOYOTA OF APPLIANCES - SAD TO SAY THOSE DAYS ARE GONE!!!
     
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Slimjim on 2008-02-14:
I don't believe Maytag was owned by Whirlpool when you bought your range. Your references to Whirlpool throughout the complaint aren't really relevant to anything as the stove is way out of warranty anyway. Also, no wire came from the FACTORY attached to the terminal block. If your stove is direct wired, then that was attached from your house on delivery. More likely, if you stove has a range cord (plug in), that cord was also attached to the stove by the dealer or deliverymen.
qualityappliance on 2008-02-16:
I agree with Slim. All ranges leave the factory with no power cord at all. The cord or power connection is installed at the time of installation. So, your complaint should be with the installer.
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Adventures with Whirlpool- a warning
Posted by on
NASHVILLE, TENNESSEE -- This review is concerning the Whirlpool freestanding ceramic top range with the electronic control center for the oven. Model number GY398LXPT00.
Before I tell about the range you need to know that we reviewed many sources before deciding to purchase a set of Whirlpool appliances for our home. The first was a through-the-wall air conditioner. I am a former military electronics technician with an engineering background, so I'm completely capable of figuring things out for an installation. However, it was an absolute nightmare getting technical information from Whirlpool's customer service number. I even attempted to get the data from their factory located near our home. No one returned our calls from the engineering department. I finally got someone on the phone at the customer service number, after fifteen calls to confused and clueless reps, who knew what the heck he was talking about, and even took the time to look up and interpret the information for me. It took me a week to finally iron out these problems. And, we found out that the instructions and tech drawings were wrong.
The unit then broke within one week of installation. Luckily, we were in warranty, and the repair was simple. But, I should have taken a hint that something was wrong at Whirlpool.
We also bought a freestanding ceramic top range with the special electronic control center for the oven. It worked great for about six months. We only used the oven about three times. Then the control board stopped controlling the oven. OK, so we were in warranty, and the repairman had to visit twice and replace the board and the membrane control (you know, those control boards that are simple pieces of plastic with the wiring printed on them).
I found out later that those control boards only have a 90 day warranty. I found out why when this same control board stopped controlling the oven only 14 months later. We had only used the oven about three more times by then. When I visually inspected the membrane I could actually see a break in one of the printed conducting wires. Those printed circuits are almost impossible to repair or bridge even though it is a simple break because they are weak to begin with. Bad engineering. And, of course, we were out of the warranty period. I also suspect that the control board is bad again.
The cost of a repair visit with parts would be about $600 to $750. If I replaced the parts myself, the cost would be about $300. This makes no sense on a unit that originally cost $1700 or so.
Customer service was unwilling to stand behind the product with anything more than an offer to take 50 percent off the cost of the replacement parts. They also told me there was no problem listed in their files with this model, even though I have seen the problem listed frequently by dissatisfied customers on the internet. Or, they said I could purchase a new extended warranty (and we know who makes money on those warranties). I attempted three times with three different representatives to get Whirlpool to stand up and protect their reputation. Their customer service scripts are so slick now that you would swear you were talking to one of those preprogrammed computer voices.
I refuse to spend another penny on this stove. I'm experienced enough to know that the new control board and membrane, once installed, will most likely go bad again. All I want is a stove that works when I use it.
Every stove I have bought in the past has lasted over fifteen years with no problems whatsoever, and my last unit was a used model. None of them were Whirlpools. You'd think the technology would improve by now. So, here I am with a useless oven during the Christmas baking season and no spare money to purchase another stove for a while. Needless to say, I'm finished with the Whirlpool brand.
I don't know what to recommend to other consumers because Whirlpool and its other subsidiaries manufacture most of the American brand names on the market. So, here's a warning about my experiences with this model.
Jack
     
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Anonymous on 2006-11-11:
Wow, good investigative work. Keep us updated. Good luck.
Anonymous on 2006-11-11:
Very good post! May I suggest getting a natural gas stove. They have no electronics in them and they do a much better job cooking. But that depends if you have natural gas or not. Good luck
PepperElf on 2010-03-06:
you might want to try a new thread or one that's not 4 years old. most of the people on this thread have left the site


O_o
Anonymous on 2006-11-11:
Lol, yes, natural gas stoves generally do work better if you have service. If you do lean towards gas, I'd suggest the Viking line of gas ranges and cooktops. Their stainless models are great to look at, and cook at!
Sparticus on 2006-11-11:
We had our gas line extended up to our stove just so we could upgrade to a natural gas stove top. So much easier for cooking!
Anonymous on 2006-11-11:
Hey Spart! Are you watching the race?
Sparticus on 2006-11-11:
Hey Lidman... Nope. Though I'm somewhat embarrassed to say I'm not sure what race you are talking about? ;-) I've been glued to college football today.
Slimjim on 2006-11-12:
Recommend GE. They are good products across the board and they have nothing to do with Whirlpool.
Anonymous on 2006-11-12:
NASCAR!!!!!! Who won the feetball game?
slimjim21 on 2007-04-10:
the reason WHIRLPOOL customer service would not give u install info, is because that is not the responsibility of the MANUFACTURE, but the responsibility of the consumer to have a certified installer install the unit. The reps on the phone are not technicaly trained to assist you with that. If you would like, a typical old rep can tell you how to install the appliance, but wouldn't really know, would you prefer that?
mad as a hornet on 2010-03-06:
I have a Viking propane cooktop top of the line. All adult home. The top has cracked in 3 places one crack is about 8 inches long the other 2 are 6 inches long. Viking says sorry about your luck. It was installed 2 years ago in June. Does anyone else have this problem?????? It shouldn't have happened.
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Difficult To Clean Smooth Top Electric
Posted by on
Rating: 2/51
PENNSYLVANIA -- We purchased a new Whirlpool smooth top electric range recently-don't have model number on hand. mostly works fine, especially the oven. However, the glass/ceramic top develops stains with each use. we used the recommended glass cleaner over and over and over again but, the stains persist. we contacted customer service, since the oven was under warranty (just 3 months old). they sent a service technician out. The technician could not do anything about it and since it was over 30 days since purchase, the glass top (cosmetic issues) was not covered by the warranty. we called customer service again and they were extremely rude and extremely unconcerned. they said someone would call back, but no one did. chasing down someone in customer service who cares, is becoming impossible. on top of this frustration, the service company who sent the technician, on Whirlpool's behalf, sent us a bill for over $100-for the service call. we normally like Whirlpool products, but this oven is a disaster. advice to others: try another brand.
     
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wjk898 on 2012-12-16:
Best to wipe up any dripped things while the burner is still warm. For sugary things (this includes things that have been reburned on the element) use a little vinegar and cleaning stuff (Chlorox Cleanup is OK) and hot water. May have to repeat it a couple times and you can use a plastic scrubee but don't press down too hard. My ceramic top is like new 5 years later with lots of sloppy spills. The stuff they sell to clean those things are only for minor dirt....doesn't really get burned on stuff off.
ok4now on 2012-12-16:
I had a similar problem where I tried just about everything with poor results. I was afraid to try any type of bleach product for fear of damage.

Finally found a great product that actually works. Bar Keepers Friend, it cleans and polishes for only $5.00 bucks. This is a liquid multipurpose cook-top cleaner that contains citric acid which is very safe to use. It will not dull the glass or finish. Do not confuse this with SoftScrub which is abrasive and does not work. This product has worked while all others have failed. Give it a try.
At Your Service on 2012-12-16:
I have a considerable amount of background in appliances and can hopefully provide some insight to the difficulties your experiencing. Some of this information may or may not help you at this stage, but will prove helpful to others.

You haven't stated who you bought the range through. This is important as they should have provided you with some valuable information on caring for the product. Most ranges are neither 'glass' or 'ceramic', they use a composite material called Ceran produced through a company called Schott. Ceran is much more durable than the older ceramic, not chipping or become damaged as easily. However, just as ceramic, it is still porous and needs to be SEALED BEFORE IT IS USED. The sealing is nothing more than a Ceran polish that coats the surface much as car polish might coat an automobile. By using such a product, you'll keep spills above the surface and not allow them within the pores that inherently exist. When something is spilled on the surface, you can allow the range to cool down and clean it with a very small dab of this same polish. It'll not only clean right up, but re-coat it for further use. Unfortunately, I have to tell you that once the damage is done, you're not going to get anything to properly clean it without damaging the surface, even to the extent of harming the unit's functionality. I've had mine for many years and it still looks as new today as it did when we got it. For future use, you still want to use the Ceran polish, as it will help protect from future stains -- it's just that it won't do anything about the ones that currently exist.

Secondly is your issue with warranty coverage. This is interesting in that you (1) felt anything that made the unit less than new would be covered during the warranty period and (2) there would be no charge for a service call.

Warranties are generally considered limited for a reason. Not all problems are covered and even those that may be covered, may not be covered in all instances. In this particular case, the issue is cosmetic in nature. The product isn't functioning any different than a new unit, it's just become discolored because of not being sealed from the beginning use. This is something that generally wouldn't even be covered during the initial 30 days, let alone thereafter. It's rather like spilling some coloring substance on the unit and expecting the manufacturer to replace it. Further is the service center's time for rendering any form of instruction or aid in the process. They don't work for free. They are deserving of getting paid for their time. The time that the service call takes is only covered when a part, which falls under warranty, needs to be replaced. If there is no defective part, then there is no compensation, by the manufacturer, for the service center's time. Generally, before ever inspecting the unit, the service technician will require certain pieces of information and the signing of an agreement for payment. In many cases these agreements stipulate an interest percentage for non-payment, as well as late fees and collection charges.

If this is the case, I would highly recommend paying off the bill. If it becomes reported to any or all of the national credit bureau, they'll be able to grow the debt and force the payment as you find you need a clean credit report.

Sorry to be the bearer of bad news, so to speak. However, all of this is good learning for those who have never faced similar situations.

Best of luck and thanks for posting.
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Whirlpool Customer Service & Products
Posted by on
Rating: 1/51
We purchased a new slide in Electric Range from Whirlpool and within a few days the electric controls did not operate properly. We contacted Whirlpool and after their endless questions and wait time they arranged service. The part was replaced by the service company. Within a few months the same problem, the numbers on the pad did not operate so I could not cook at certain temperatures. I contacted Whirlpool again and again they sent a company out to service the product. This happened 3 times. After the warranty was over, 12 months, I contacted them again and this time they would not service the product at their cost or send me a replacement part at their cost.
Very bad service. The customer service person and supervisor Jodita 92027725 was not helpful or pleasant to deal with . This was a very expensive oven and we purchased all of our appliances Whirlpool which I do not recommend any else to do.
     
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WP2008 on 2012-08-15:
Hello pjcats918. My name is Melanie and I am a representative with Whirlpool. We are sorry about your range concerns. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (Pjcats918), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
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Do Not Buy Extended Warranty!
Posted by on
Rating: 1/51
VALENCIA, CALIFORNIA -- The control panel on my Whirlpool gas range stopped working after 15 months. Whirlpool suggested I get a Repair +1 extended warranty for $302 and they would fix the problem and give me a one year warranty. It has been 6 weeks and I still do not have a working oven and the warranty company (Assurant) will not refund my money because they say it was used up sending all these repair people out.

Today will be the 4th visit and no one can figure out what is wrong with the oven and now I can't even afford a new stove because of the extra money I gave them! Whirlpool has refused to get involved and the warranty company Assurant has been rude and unhelpful.
     
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trmn8r on 2012-07-30:
I can understand your frustration. At first I was surprised to see you would even consider buying a new one since it is only 15 months old (!) but you have been without it for 6 weeks.

Hard to believe you can't get some comment out of Whirlpool at this point, since THEY suggested you get the warranty. Good luck, I think you'll need it. Stop back and let us know if you shove this POG to the curb.
Patti on 2013-11-08:
The repairman has just left after his fourth visit about my under warranty range. The control panel, igniter, and wiring harness have all been replaced. Every time he calls he gets a different service "specialist" and I hear him explain again that this is not the first time he has called. I have also called and was told that this oven sold to us as brand new by Menards had been repaired before and that the warranty actually started in June. I am expecting a hungry crowd of graduate students for Thanksgiving this year and am at my wits end. If we are lucky it will go to product review adventually and finally be marked as a lemon and used for scrap. Wish I culd give you the control panel. This is the second one replaced in mine.
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