CHICO, CALIFORNIA -- I purchased a Whirlpool stove with a Schott Ceran cooktop, grey in color. I was flipping houses and the house was vacant so the stove was not used for quite a while. The house didn't sell so I moved in. NI don't cool so again the stove was not used.
I married in 2006 and my husband cooks so we started to use the stove. Immediately we discovered the stove burns black from the underside of the stove top. The whole underside of each burner (used to be grey) is now spotted with large black burn spots showing from the underside. When I complained to Whirlpool they offered to send me a new top at 1/2 the cost. The top is obviously defective and should be replaced at their cost. They have refused a couple of times to replace it. The top of my grey cook top is so ugly with big black spots on each burner. I will never buy another Whirlpool product again since they do no stand behind their products.
LIVERPOOL, NEW YORK -- I purchased a smooth/ceramic top stove top. I've had one before and loved it. The Whirlpool is the worst to try and clean. Yup, I said clean. This should be the easiest stove top to clean (as was my last one). There is something stuck to the top of one of the burners and it will not come off. I have tried: stripping material, steel wool that of course after I tried the conventional single edged razor, Whirlpool cook top cleaner (to the tune of $25.00) - nothing works.
When I called customer service the girl told me this was the only thing she could recommend. When I try to clean the rest of the cook top I have to use a cook top cleaner, window cleaner then a lint free towel. Seriously? Why is this top so difficult to clean? I will never buy Whirlpool again. Never.
STONE MOUNTAIN, GEORGIA -- Purchased a Whirlpool electric stove that was on a rebate promotion. The store delivered the product about a week later & I mailed in the rebate forms with all supporting documents. Many weeks later I got a letter in the mail stating that the rebate info was mailed a week late so I they can't process my rebate.
They were not disputing that I was eligible for the rebates, they are saying that somehow the post offices postmarked the envelope several days late so I can't get the rebates. This is the second time Whirlpool has deprived me of a rebate. The last time similar circumstances except they claimed that they never got the documents so I sent in the copies then they told me now it is too late. Buyers beware!
MICHIGAN -- Last year we bought a Whirlpool refrigerator freezer in white. Within 5 months it started peeling. We contacted the customer service department in Michigan and was told paint wasn't warranted, only mechanism. We donated it to a homeless shelter and bought another brand. We bought a complete kitchen 8 years ago of KitchenAid refrigerator/freezer, range/oven, dishwasher and microwave.
Yesterday my wife turned on oven and the inside window cracked. The store manager we bought it from said he was in appliances over 35 years and never heard of something like this happening. We contacted the CEO, Jeff Fettig via tel and email. Asked him to contact us to see if he would do anything re service call charge and we would pay for parts... NO RESPONSE!
Whirlpool and their subsidiary, KitchenAid are not reputable, not consumer oriented and the example set by Jeff Fettig is company mantra, it's an arrogant company who hopefully won't get away with that arrogance if your advocacy triumphs. Hope so.
NASHVILLE, TENNESSEE -- This review is concerning the Whirlpool freestanding ceramic top range with the electronic control center for the oven. Model number GY398LXPT00. Before I tell about the range you need to know that we reviewed many sources before deciding to purchase a set of Whirlpool appliances for our home. The first was a through-the-wall air conditioner. I am a former military electronics technician with an engineering background, so I'm completely capable of figuring things out for an installation. However, it was an absolute nightmare getting technical information from Whirlpool's customer service number.
I even attempted to get the data from their factory located near our home. No one returned our calls from the engineering department. I finally got someone on the phone at the customer service number, after fifteen calls to confused and clueless reps, who knew what the heck he was talking about, and even took the time to look up and interpret the information for me. It took me a week to finally iron out these problems. And, we found out that the instructions and tech drawings were wrong.
The unit then broke within one week of installation. Luckily, we were in warranty, and the repair was simple. But, I should have taken a hint that something was wrong at Whirlpool. We also bought a freestanding ceramic top range with the special electronic control center for the oven. It worked great for about six months. We only used the oven about three times. Then the control board stopped controlling the oven. OK, so we were in warranty, and the repairman had to visit twice and replace the board and the membrane control (you know, those control boards that are simple pieces of plastic with the wiring printed on them).
I found out later that those control boards only have a 90 day warranty. I found out why when this same control board stopped controlling the oven only 14 months later. We had only used the oven about three more times by then. When I visually inspected the membrane I could actually see a break in one of the printed conducting wires. Those printed circuits are almost impossible to repair or bridge even though it is a simple break because they are weak to begin with - bad engineering. And, of course, we were out of the warranty period. I also suspect that the control board is bad again.
The cost of a repair visit with parts would be about $600 to $750. If I replaced the parts myself, the cost would be about $300. This makes no sense on a unit that originally cost $1700 or so. Customer service was unwilling to stand behind the product with anything more than an offer to take 50 percent off the cost of the replacement parts. They also told me there was no problem listed in their files with this model, even though I have seen the problem listed frequently by dissatisfied customers on the internet. Or, they said I could purchase a new extended warranty (and we know who makes money on those warranties).
I attempted three times with three different representatives to get Whirlpool to stand up and protect their reputation. Their customer service scripts are so slick now that you would swear you were talking to one of those preprogrammed computer voices. I refuse to spend another penny on this stove. I'm experienced enough to know that the new control board and membrane, once installed, will most likely go bad again. All I want is a stove that works when I use it.
Every stove I have bought in the past has lasted over fifteen years with no problems whatsoever, and my last unit was a used model. None of them were Whirlpools. You'd think the technology would improve by now. So, here I am with a useless oven during the Christmas baking season and no spare money to purchase another stove for a while. Needless to say, I'm finished with the Whirlpool brand. I don't know what to recommend to other consumers because Whirlpool and its other subsidiaries manufacture most of the American brand names on the market. So, here's a warning about my experiences with this model.
CALGARY -- Purchased my wonderful $1300 Maytag Range (model MER587QCW) in 2005. In October 2007, I put my supper in the oven to cook and went out for a couple of hours. Came home not to the smell of our supper cooking but to some awful burning smell. Seems the connection of the large wire to the terminal block had not been pushed in properly when it left the factory and over the years was slowly burning away. The wire had burned all the way through so both my oven & stove would not work. So since we were out of warranty and it was only going to be $100 to fix, we called in the service guy thinking we might get another couple of years out of it - WRONG!!!!
Feb 2008, turned the oven on to 400F, checked on it 20 min later (because that's how long this Maytag oven takes to heat up) and the temp was only at 170F. So I got out my reliable 10 year old crock pot from RIVAL and cooked our meal in that. Now it was time to deal with Maytag (owned by Whirlpool Canada) who, as we all now know, could care less about the quality of the products they produce and after visiting this website I know why they couldn't do anything for me - because they would be bankrupt if they had to do something for free for all their products that failed at less than 3 years old.
The Ironic part of this story: the stove I was getting rid of (which was only 4 yrs old and had only cost $700) had also had electrical problems. When I turned on the stove burner knobs, you could hear a strange sizzling behind the panel. My husband was tired of replacing the knobs over the years and was concerned about it being a fire hazard - guess who had made this stove - WHIRLPOOL!!! Maytag is owned by Whirlpool and had I known this I never would have bought one!!! It was also very disheartening that I had decided to put out the extra money to buy a good stove and end up with a Maytag lemon.
Lesson Learned: buy a cheap stove because they probably last longer and if they don't, toss them and buy another!! Like I said, I still have my 10 year old $40 RIVAL crock pot and $150 8 yr old Delonghi counter convection oven which are still going strong.
My Maytag Washer Story: My mother, sister and myself all bought Maytag washers within a year of each other in 2004. After about a year my washer started to make a strange grinding noise however if I slam the lid hard enough it goes away most times for the rest of the cycle. My mother's washer sounds like a tank when it runs and my sister's also has problems with the wash/spin cycle. None of us will ever buy another Maytag/Whirpool product and neither will our children and their children! MAYTAG IS NO LONGER THE TOYOTA OF APPLIANCES - SAD TO SAY THOSE DAYS ARE GONE!!!
Our 2004 yr. gas range stopped working and shows tan error code of EO F2. I used the contact info given on my owners manual to call. I received an automated service which gave me a time, confirmation number and name of service company that would respond. The day before their appointment, I located them in the phone book to confirm, since I never had heard from them. They had no knowledge of me and definitely no service man in my area at that time. After a long discussion of my problem, I was told that the part needed was going to cost over $600.00 and maybe another $250.00 on another part, PLUS the service charge of $180.00 min.
NOW my repairs are worth more than the TOTAL amt. paid for the RANGE - $969.00. These are all plug in panels. Now they are worth more than half the cost of the entire product. I canceled my service call and have gone online to locate these parts. In the lowest amount found for replacement parts was $433.34 for the control panel and $182.14 for a spark module. This is much better than the price quoted me by my friendly Whirlpool service dealer representing the Whirlpool Company. BUT.. BUT.. most of all, these are highly inflated values created and controlled by Whirlpool because they are specific to their product.
Reviewing all their electronic parts cost list I saw a simple fuse (common in automobiles for $0.50 each with hook up wire attached) for $60.00 each. HOW MUCH MARK UP IS NEEDED!!!! I now see that WHIRLPOOL APPLIANCE now has a lasting and reliable product but also is raping the customers they have to keep their products operating. I did not buy the extended warranty at the time of purchase but believed Whirlpool to be a reliable company with a good product that lasts. (At least more than 5 years, for god's sake.)
NOW I am stuck with a repair that is telling me I have a 400 lb. throwaway product, "A LUMBERING STAINLESS STEEL PIECE OF CRAP." A $50.00 circuit board sold for $600.00 from Whirlpool makes me take my range to the dump and find a new one. MY QUESTION IS "will this comment help me or any one?" If not, I will follow up with letters to all consumer agencies, letters to the editor and all people I know to NEVER, NEVER BUY WHIRLPOOL APPLIANCES. AMERICAN GREED AND DISHONESTY.
I want explanations and my range to be of the value I paid for and WHIRLPOOL to stand behind their products and give a working man a break. THANK YOU ALL WHO ARE CONCERNED.
BENTON HARBOR, MICHIGAN -- I purchased a Whirlpool electric range and refrigerator in Nov. 2009 for a condo that I own near Charleston, SC. I bought them over the phone at Lowe's and had someone pick them up and install them for me. When I arrived in Dec. I noticed that pans would not sit level on the range burners and also that the refrigerator was making a loud vibrating noise. I tried to level the stove but the leveling pads/legs would not adjust the stove properly. I endured it for the week and notified my maintenance man of the problem. He also tried to level the stove and quiet the refrigerator without success on either. I had complaints from my short-term vacation renters on both problems.
When I last visited the condo in May of 2011 I tried again to level the stove and finally ended up putting wood blocks under the legs to level it as well as I could. The pans were still not level. I then noticed that ALL 4 BURNERS WERE WARPED! I took them to Lowe's and they agreed that I had a problem with warped burners and encouraged me to contact Whirlpool. (I did the best that I could with the noisy refrigerator by wedging a thin piece of wood in a plastic support structure in the back of the freezer compartment. It helped but did not stop the noise completely. It is still very irritating.)
I did contact Whirlpool but since it had been over 1 year since I bought the appliances they told me that they would not do anything to help me. They offered to sell me new burners for $197+ which included shipping. This was about half of the original cost of the range. I asked if they would, at least, give me a break on the replacement cost of the burners since I had an unusual situation and that one defective part on the stove prevented me from discovering the defective burners within the warranty period. They were very firm in letting me know "your appliances are beyond the warranty period. We are sorry but we cannot help you."
It was an obvious problem caused by defective burners and yet they would DO NOTHING to help remedy their mistake, not even drop the price on replacement burners. I did buy them on eBay for $34.49 which included shipping. This compared to their price of $197+. Something seems definitely wrong here. I will never buy Whirlpool/Maytag/Frigidaire products again and I would encourage others to do the same. I am grateful for this website so that these companies with such a lack of integrity can be exposed. Thank you.