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Whirlpool Ranges

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36 Reviews & Complaints

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Beware of Black Schott Ceran Cook Tops
Posted by Caveot emptor on 08/25/2010
A Whirlpool/Maytag electric range with black glass Schott Ceran top was purchased 3 weeks ago by a couple who only eat at home about 4 nights a week. Following the care instructions to the letter, the top, which can take 20 minutes to clean after use, now has tiny scratches around the heat elements. I can't imagine how it will look after a year or two.

I suggest that the Schott Ceran material is inappropriate for a cook top and as such should be withdrawn from the market.
     
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Posted by Helpful on 2010-08-26:
Actually, this Ceran is a composite material used throughout the entire industry. It is overall very well designed. My concern is that it seems you've been misinformed in caring for the product. You should have purchased a bottle of ceran polish, placing a coat of it directly on the unit before using it. This is like a car wax for flattop ranges. Once coated, a very little amount is used, again, on the surface after each use. This removes any grime and recoats the surface for it's next use.

If these people haven't already started using this polish, they need to start. It will help protect the surface in the future.

Thanks for posting.
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Glass Top Whirlpool Stove difficult to clean and easy to scratch
Posted by Redfeather on 11/26/2010
I recently bought a Whirlpool Glass Top stove without doing my usual research (except to know that Whirlpool is usually a good brand), which has turned out to be a huge mistake. So I want others to know about this stove. Because the top is shiny, it shows the slightest scratch and it scratches pretty easily. Also, it is extremely difficult to clean. Even using a designated cleaner for glass stove tops, I have to apply it 3 or 4 times on some stains and then use all my strength to scrub it for it to come off. Also, the glass top cleaners are toxic and my lungs hurt after I use them (I have weak lungs).

The other thing about this model is that while the oven is on, the digital clock reverts to only showing the temperature of the oven. We use the oven clock to tell the time for baking, but we have to push a button that says clock to see the time and then it automatically switches back to displaying the baking temperature, which we already know because we set it. I have called Whirlpool and they said nothing can be done about that.

Also, I called them to see how much it would cost to replace this cooktop and the cost is $305 plus tax, shipping and handling, which is not cost efficient. I am getting a used stove to replace this new stove. When you go to buy a stove, I do not recommend this glass top. That does not say anything about Whirlpool's reliability, since I have only had the stove for almost 3 month.
     
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Posted by Anonymous on 2010-11-26:
I HATE my glass top. I only have one because it came with the house. I have found that the best way to clean it is using Barkeepers Friend (a cleanser) and a lot of elbow. Mine came with a scrubby pad that scratches so I use a regular dishcloth. If u get anything sugary on it, stop what you are doing and attack it immediately. Mine will be going out of here with the next financial windfall that comes my way. Whoever came up with thus idea must have cooked only once or twice a year.
Posted by Venice09 on 2010-11-27:
I'm glad I read this. I've always wanted a glass top stove, and the only thing that has stopped me is that it's not gas. I never realized the top was so hard to clean. I just assumed it would be a breeze, and that it would be made of a material that did not scratch so easily.

OP, I know what you mean about the clock. My stove does the same thing. It may seem like a trivial complaint, but it's a royal pain if that's the only clock in the kitchen.
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Whirpool Stove Discoloration After Self Cleaning
Posted by Skellington on 01/05/2010
1901 MINNESOTA COURT, MISSISSAUGA ONTARIO -- I purchased a Whirlpool Electric Self Cleaning Range in 2008. When I used the self cleaning feature on my stove, to my horror it left my beautiful white stove with a a yellow brown staining on the the top of the oven door as well as on the control panel. My stove looks awful and I have learned that other buyers are suffering the same experiences! Despite caring for my stove, it's very own feature ruined it's appearance.

This is completely unsatisfactory and I would not recommend this stove to any consumer!

     
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Posted by Karen on 2012-06-04:
I have a Maytag which is also made by the Whirlpool Company. We have the same problem. I have written them, and they say there was too much grease on the oven. I hand/- cleaned it before using the self- clean. I would never buy another of these stoves! I think the oven door seal is no good. Class action anybody?
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30" electric range Model WFE381LVQ
Posted by My2dogs on 02/18/2011
I bought this model range Aug 2010. I always buy Whirlpool products and have been happy with them. I had a ceramic top stove before this one and loved it. This one, however, is horrible. The ceramic top is impossible to keep clean. I clean before and after use. Grease, etc sticks and you have to clean several times before it comes off. The accubake is not very accurate. Everything gets done way too quick. Cakes burn on the bottom and are undercooked in the middle. I bake from scratch and use cake mixes and both bake the same way. Cookies burn. Chicken, etc is overdone. The steam clean is a waste of time. It does nothing!! I would not recommend this stove. Keep looking and try another brand. I wish I had.
     
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Posted by Venice09 on 2011-02-18:
In this day and age, the very least consumers should expect is an oven that cooks/bakes properly. Good results can be obtained from the cheapest no-name brand, so why can't Whirlpool get it right?

It's amazing that most people prefer their old appliances to the new ones. Progress is an illusion.

Very helpful.
Posted by Anonymous on 2011-02-18:
Sorry to hear about your oven. I would expect better too.

Since I've lived many places and the ovens have all been different, I find that an oven thermometer can be very helpful. Some ovens run hot and some cold, unfortunately. If you check the temperature with a thermometer before you bake, you may find yours is running hot, then you can adjust the temp downward.

This does not excuse Whirlpool from making crap ovens/stovetops, but I hope it helps! Thanks for the post.
Posted by peteym on 2011-02-20:
I hate to break it you that your are baking on the wrong setting and that is why it is not cooking properly.
Posted by madconsumer on 2011-02-20:
if it is a convection oven, you should lower the temp by 25 degrees. also dark coated pans require the same attention.
Posted by trmn8r on 2011-02-20:
That's interesting, peteym, because the OP states that they had another ceramic-topped stove and loved it. Either they forgot how to cook with one, or something is different.
Posted by Venice09 on 2011-02-20:
What is the correct setting, peteym.
Posted by my2dogs on 2011-03-09:
Thanks for the comments. It does have a convection oven but I do not use it. I am not baking on "the wrong setting" but thanks for the comment. I've been cooking, baking etc for over 40 years and really I do know how to set the oven. All comments appreciated. Maybe I can use this stove as an excuse not to cook for 2 anymore! Thats an idea.
Posted by Venice09 on 2011-03-09:
Haha!.. my2dogs, that's what I would do!
Posted by Canarycee on 2012-01-11:
I had a ceramic top stove before this recent purchase and the new one looks worse after a week than my previous one did in heavy use for over 11 years. It takes forever to pre heat and to cool down, the top of the stove gets hot with oven use and the oven does not cook evenly. It is a crappy stove.
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Do not buy range model WDE350LVS
Posted by Gladiator1 on 02/26/2011
Whirlpool 30 Inch Smooth Surface Drop-In Electric Range (Color: Stainless Steel)
Model #: WDE350LVS
This product was purchased from LOWES and the control panel went out within a month. I called Lowes and they said to call Whirlpool. Within a years this control panel has went out 6 times. The control panel has been replaced twice and the other 4 times the technicians did something with the wiring. Two different technicians have worked on it and they both say that I should request Whirlpool to replace it because this particular oven has had wiring problems. Whirlpool just gives me the run around and say that they will repair it. The control panel is currently out. You can use the top burners, but, not the oven. Whirlpool stresses QUALITY, but, they don't back it. You can go to the LOWES website and read reviews on this oven. It's expensive and you would think they would back their product. Also, the time has always reset to 1200 when you use the oven part. DO NOT BUY THIS PRODUCT!

     
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Posted by Alain on 2011-02-27:
Having looked at some previous Whirlpool complaints, I'm seeing that their quality (and reputation) is getting worse and their control panels, in more than one of their products, seem to be failing a lot. Your review, in addition to others, would make me very hesitant to even consider Whirlpool products.
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Cleaning a Whirlpool Gas Range
Posted by Santurce47 on 02/10/2011
This gas range/stove is part stainless steel and a black porcelain enamel cooktop with 5 burners, model number: WFG374LVS1. I bought this gas range/stove in Lowe's for a total of $729.71 on 10/26/2010. My main complaint with this gas range is the cleaning of the cooktop, gas burner caps, grills and pan. It has been very frustrating in keeping this stove clean. I have all the proper cleaning equipment/supplies as recommended by the manufacturer. The burner caps have spots on them that look like discoloration. The base of the burner looks like it is burned. The cooktop itself has scratches or 'things' that look exactly like scratches. It has 'water spots' or something similar to water spots that do not come out. I have tried everything but it leaves a white streak all over the stove once you applied the Whirlpool appliance cleaner. It is very hard to get rid of the white streaks. I used their microfiber cloth and it takes about 15-25 minutes to get rid of the white marks/streaks. I contacted the manufacturer and was told that there is nothing that they can do and then prior to calling they had sent me an email telling me how to clean the stove. I already have the manual that shows you how to clean the stove. I had another gas stove prior to this for almost 15 years and I never spent that much time cleaning it. I also did not have the problems above. The only problem I had was that some of the paint had come off and the gas needed to be calibrated!!
     
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Posted by Anonymous on 2011-02-11:
It just goes to show that everything isn't always as easy and smooth as the infomercials and commercials make them appear. They'll sure sell you a million different associated products to make it seem like it's legitimate. That's why we have sites like this, to help one another decide which products actually deliver and which ones don't. Great review!
Posted by Venice09 on 2011-02-11:
I was talked into buying a black stove, and it was a big mistake. It looked beautiful, but it showed every little mark and every speck of dust. The burner caps did become discolored (not much can be done about that) but the stove top wasn't as hard to clean as yours. There probably isn't much Whirlpool can do for you, and you're probably just going to have to live with it. Sorry.
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Poor Service
Posted by Timeoffwithnorepair on 06/28/2010
I have a Whirlpool electric range that I bought last September. I have called the number that Whirlpool provided for service. My convection oven fan hits something during the warm up and clangs loudly. I have never been able to use it. The person came out to fix it (or diagnose it) and ordered the parts. I made another appointment to get it fixed once the parts came. A technician came out, put in a new fan, said it was fixed and left. It was not fixed. Again, another person came out, fixed it again and left, it was not fixed. Came out again and after about an hour it still was not fixed finally found out that you need washers behind the motor, parts were ordered, technician said he would be out on Monday 6/28 same time (8 a. m.). Parts were received, Monday morning no technician, felt a little funny since I did not get the phone call the day before, called the number to verify, no not coming out until Wed 6/30 "between 8 and 12" won't pin it down. So five times I have taken off of work to get my stove fixed, and it is still not fixed, and now I have no confidence in these people that Whirlpool makes me hire. I would much rather deal with a local company that takes pride in their reputation in the community. I have been buying Whirlpool appliances for 30 years, I think their service is horrible, and they need to monitor who they have represent them. Next time I need an appliance I may not consider Whirlpool.
     
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Posted by Venice09 on 2010-06-28:
This is the problem with warranties. You can't call a reliable repair service of your choice. The warranty makes you a prisoner of the manufacturer's inept technicians. It's very frustrating especially when you have to take time off from work or use vacation days. This is one reason consumers are steering clear of extended warranties. This is an embarrassment for Whirlpool.
Posted by Helpful on 2010-06-28:
Actually, many warranties offer a variety of places to use for repair purposes. Much of this has to do with the size of area you are in. If it's a smaller town, there may not be a selection of service people able to or willing to service a product. In larger metropolitan areas, you typically find a host of authorized service providers.

I'd be the first to tell you the service you're receiving isn't up to the standards I'd accept. I'd consider looking for anyone else in the area that is authorized by Whirlpool.

Best of luck and let us know how it turns out.
Posted by Venice09 on 2010-06-28:
You're assuming the OP had a choice. I have never been able to pick my own repair company under a warranty, so I wouldn't assume anyone else can.
Posted by Helpful on 2010-06-29:
The only stipulation would be that it is authorized by Whirlpool. Service centers have to apply and be approved by their program. Anyone authorized by the manufacturer could also provide warranty service.

That is why the size of town would make a difference. Larger metropolitan areas, I'm sure, have a wider selection than that of smaller towns.
Posted by Venice09 on 2010-06-29:
Again, I have never been able to choose my own repair service under a warranty. It has nothing to do with the size of my town. That's the major drawback of extended warranties. You're locked into the repair service of the company's choice. In the words of the OP..

"I have no confidence in these people that Whirlpool makes me hire. I would much rather deal with a local company that takes pride in their reputation in the community."
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Parts worth more than the whole
Posted by Irj on 09/14/2009
Our 2004 yr. gas range stopped working and shows tan error code of EO F2. I used the contact info given on my owners manual to call. I recd. an automated svc. which gave me a time, confirmation nr. and name of svc. company that would respond. The day before their appointment, I located them in the phone book to confirm, since I never had heard from them. They had no knowledge of me and definitely no svc. man in my area at that time. After a long discussion of my problem, I was told that the part needed was going to cost over $600.00 and maybe another $250.00 on an other part, PLUS the svc. charge of $180.00 min. NOW my repairs are worth more than the TOTAL amt. paid for the RANGE. $969.00. These are all plug in panels. Now they are worth more than half the cost of the entire product. I canceled my svc. call and have gone on line to locate these parts. In the lowest amount found for replacement parts was $433.34 for the control panel and $182.14 for a spark module. This is much better than the price quoted me by my friendly Whirlpool svc dealer representing the Whirlpool Company. BUT..BUT .. most of all. These are highly inflated values created and controled by Whirlpool because thay are specific to their product. Reviewing all their electornic parts cost list I saw a simple fuse (common in automoblies for $0.50 ea. with hook up wire attached) for $60.00 ea. HOW MUCH MARK UP IS NEEDED!!!! I now see that WHIRLPOOL APPLIANCE now has a lasting and reliable product but also is raping the customers they have to keep their products operating.
I did not buy the extended warranty at the time of purchase but believed Whirlpool to be a reliable company with a good product that lasts. (at least more than 5 years, for gods sake). NOW I am stuck with a repair that is telling me I have a 400 lb. throw away product. "A LUMBERING STAINLESS STEEL PIECE OF CRAP." A $50.00 circuit board sold for $600.00 from Whirlpool makes me take my range to the dump and find a new one. MY QUESTION IS "will this comment help me or any one?" If not, I will follow up with letters to all consumer agencies, letters to the editor and all people I know to NEVER NEVER buy WHIRLPOOL APPLIANCES. AMERICAN GREED AND DISHONESTY. I want explanations and my range to be of the value I paid for and WHIRLPOOL to stand behind their products and give a working man a break.
THANK YOU ALL WHO ARE CONCERNED.
     
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Posted by SilverWngs71 on 2009-09-14:
Don't take it to the dump. Call a local school for techs and see if they would like to have it so they can learn from the issues with it. We have a school here that takes broken appliances that ppl want to get rid of and then work on them. That way there are better trained appliance techs then some out there right now.
Posted by Starlord on 2009-09-15:
Silver is absolutely correct. I attended Indiana Vocational Technical and took auto mechanics. The appliance repair class would go to the dumps and pick up appliances which had been discarded. They then repaired them and sold them to IVY Tech students for whatever parts cost. As the students were generally economically disadvantaged (the main reason for attending), it waas a benefit to purchase appliances they could afford. One student got a Kenmore washer and dryer for a grand total of $38. It worked perfectly, and if it did break, the appliance repair class was still there. Donate old appliances to a school so students can learn.
Posted by qualityappliance on 2009-09-15:
E0 F2 is a shorted keypad error. The problem could be in the touchpad or the main control board, but it has nothing to do with a spark module. The prices you are getting seem quite high, I just replaced a capacitive glass touchpad for a customer and their price for the part was around $250. including my markup.
Do you remember exactly when you bought the range? Both parts are covered by the 5 year component warranty. If you can't find your receipt send me a message with the complete model and serial numbers and I will check the purchase date for you.

Good luck.
Posted by Anonymous on 2009-09-15:
That is the way it goes. Once a machine goes nonstock, and new models come out, it costs to service the old ones. The little knob off our dryer broke and it was $47 for a new one. We only paid $150 for the dryer. I am not mad, I know how it is. I use a pair of pliers.
Posted by charles on 2011-06-05:
I have a whirlpool gold gas range that I spent $474 for replacing the electronic pad on 2/9/11. I have the F2 code showing up again in 4 months. It was seviced by sears service and I think I had to pay another $100 before they would come out.
I bought this house a couple of years back and the sellers did not leave me any of the papers. The house/stove was new after the Katrina storm.
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Adventures with Whirlpool- a warning
Posted by Gisela on 11/11/2006
NASHVILLE, TENNESSEE -- This review is concerning the Whirlpool freestanding ceramic top range with the electronic control center for the oven. Model number GY398LXPT00.
Before I tell about the range you need to know that we reviewed many sources before deciding to purchase a set of Whirlpool appliances for our home. The first was a through-the-wall air conditioner. I am a former military electronics technician with an engineering background, so I'm completely capable of figuring things out for an installation. However, it was an absolute nightmare getting technical information from Whirlpool's customer service number. I even attempted to get the data from their factory located near our home. No one returned our calls from the engineering department. I finally got someone on the phone at the customer service number, after fifteen calls to confused and clueless reps, who knew what the heck he was talking about, and even took the time to look up and interpret the information for me. It took me a week to finally iron out these problems. And, we found out that the instructions and tech drawings were wrong.
The unit then broke within one week of installation. Luckily, we were in warranty, and the repair was simple. But, I should have taken a hint that something was wrong at Whirlpool.
We also bought a freestanding ceramic top range with the special electronic control center for the oven. It worked great for about six months. We only used the oven about three times. Then the control board stopped controlling the oven. OK, so we were in warranty, and the repairman had to visit twice and replace the board and the membrane control (you know, those control boards that are simple pieces of plastic with the wiring printed on them).
I found out later that those control boards only have a 90 day warranty. I found out why when this same control board stopped controlling the oven only 14 months later. We had only used the oven about three more times by then. When I visually inspected the membrane I could actually see a break in one of the printed conducting wires. Those printed circuits are almost impossible to repair or bridge even though it is a simple break because they are weak to begin with. Bad engineering. And, of course, we were out of the warranty period. I also suspect that the control board is bad again.
The cost of a repair visit with parts would be about $600 to $750. If I replaced the parts myself, the cost would be about $300. This makes no sense on a unit that originally cost $1700 or so.
Customer service was unwilling to stand behind the product with anything more than an offer to take 50 percent off the cost of the replacement parts. They also told me there was no problem listed in their files with this model, even though I have seen the problem listed frequently by dissatisfied customers on the internet. Or, they said I could purchase a new extended warranty (and we know who makes money on those warranties). I attempted three times with three different representatives to get Whirlpool to stand up and protect their reputation. Their customer service scripts are so slick now that you would swear you were talking to one of those preprogrammed computer voices.
I refuse to spend another penny on this stove. I'm experienced enough to know that the new control board and membrane, once installed, will most likely go bad again. All I want is a stove that works when I use it.
Every stove I have bought in the past has lasted over fifteen years with no problems whatsoever, and my last unit was a used model. None of them were Whirlpools. You'd think the technology would improve by now. So, here I am with a useless oven during the Christmas baking season and no spare money to purchase another stove for a while. Needless to say, I'm finished with the Whirlpool brand.
I don't know what to recommend to other consumers because Whirlpool and its other subsidiaries manufacture most of the American brand names on the market. So, here's a warning about my experiences with this model.
Jack
     
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Posted by Anonymous on 2006-11-11:
Wow, good investigative work. Keep us updated. Good luck.
Posted by Anonymous on 2006-11-11:
Very good post! May I suggest getting a natural gas stove. They have no electronics in them and they do a much better job cooking. But that depends if you have natural gas or not. Good luck
Posted by Anonymous on 2006-11-11:
Lol, yes, natural gas stoves generally do work better if you have service. If you do lean towards gas, I'd suggest the Viking line of gas ranges and cooktops. Their stainless models are great to look at, and cook at!
Posted by Sparticus on 2006-11-11:
We had our gas line extended up to our stove just so we could upgrade to a natural gas stove top. So much easier for cooking!
Posted by Anonymous on 2006-11-11:
Hey Spart! Are you watching the race?
Posted by Sparticus on 2006-11-11:
Hey Lidman... Nope. Though I'm some what embarassed to say I'm not sure what race you are talking about? ;-) I've been glued to college football today.
Posted by Slimjim on 2006-11-12:
Recommend GE. They are good products across the board and they have nothing to do with Whirlpool.
Posted by Anonymous on 2006-11-12:
NASCAR!!!!!! Who won the feetball game?
Posted by slimjim21 on 2007-04-10:
the reason WHIRLPOOL customer service would not give u install info, is because that is not the responsibility of the MANUFACTURE, but the responsibility of the consumer to have a certified installer install the unit. The reps on the phone are not technicaly trained to assist you with that. If you would like, a typical old rep can tell you how to install the appliance, but wouldnt really know, would you prefer that?
Posted by mad as a hornet on 2010-03-06:
I have a Viking propane cooktop top of the line. All adult home. The top has cracked in 3 places one crack is about 8 inches long the other 2 are 6 inches long. Viking says sorry about your luck. It was installed 2 years ago in June. Does anyone else have this problem?????? It shouldn't have happened.
Posted by PepperElf on 2010-03-06:
you might want to try a new thread or one that's not 4 years old. most of the people on this thread have left the site


O_o
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Terrible Customer Service
Posted by Zipp45 on 10/11/2013
My stove is less than 9 months old and the stainless steel is lifting. They said it is cosmetic, too bad. It wasn't glued down right. This stove is in my vacation home and maybe used 5 times.
     
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