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Whirlpool Ranges Consumer Reviews

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Gas Range Is Dangerous Design
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Bought 1/4/18. WFG515S0EW is the model. 2 power burners, one that simmers and one medium burner. This has 2 cast iron grates that interlock, you have to remove both of them and lay on floor to clean off cooktop. The grates are only crosses over the burners so you cannot use a 1 qt pan on it safely, as it can tip to either front or back. The only burner you can simmer on is at back right, which means you are reaching over very hot pans with a very high flame, even on low the power burners are still too high. I know of no-cook that doesn't need to simmer 2 or more pots at some point.

The handles of pans literally will get hot enough to burn you, which I have never had happen when I am cooking, if your pans have a good handle, which mine do. This is the poorest design I have ever seen. The fact that you cannot see one of these stoves hooked up so you know the power burners are too high a flame and too hot, and you cannot get to the simmer burner to stir it, is a major problem.

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New Range Knobs Keep Breaking
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

SALEM, OREGON -- I bought a new Whirlpool gas range in spring of 2017 so haven't had it quite a year. So far I have had to replace 3 knobs that control the burners. The outside of the knobs is some type of metal but the shaft part that makes contact with the control for the burners is very thin plastic and they break through regular use. The cheapest I could find so far is $30.00 each plus shipping so it isn't cheap to use this range. I take the best of care of my appliances and they should last.

I contacted the manufacturer, gave them all the numbers right off the range and was told those weren't correct??? I believe the manufacturer purposely makes the part with plastic where it should be the strongest so that they don't last and new ones must be purchased regularly. I am going to take a picture of the numbers on my range and email them to Whirlpool so they can figure out what numbers are correct. My husband has a small machine shop so I think I will just have him mill some aluminum knobs including the shaft. Because I don't think Whirlpool will improve the manufacturing of these.

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Poor "Design" & Usability
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOS ANGELES, CALIFORNIA -- Bought a new Whirlpool glass top stove from Lowe's {nice people}. First thing I noticed is my pots & pan do not sit well/level on the burner elements {?}. Next issue is the biggest, the stove top burns stains/marks easily. Everything from food to soup to water. Then the cleaning and ELBOW grease is required. Lots & lots of elbow grease.

I'm sure Whirlpool has some nice people in the company but 2 things are clear to me; They don't cook on glass stove tops. After they cook {anything} they are willing to spent 15-30 min. cleaning. Sure I'm clean and cook normal products, have never put a live chicken on the burners, etc. but clearly this stove/cook top is a VERY poor design. REGARDLESS of price. This experience and reality makes me shy away from any Whirlpool product.

Company Response 12/05/2017:

Dear C: Thank you for contacting Whirlpool regarding your appliance. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (C), website you contacted us at (mythreecents.com), and date of purchase emailed to Whirlpool_Review@whirlpool.com.

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Whirpool Gas Stove Has Broke Twice Since 3/2015
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Rating: 1/51

OKLAHOMA, OKLAHOMA -- I bought a Whirlpool gas stove in March of 2015. Less than three months later the oven was not working it was throwing error code F1. Called Whirlpool. Had them send a technician out. They fixed the control module. It's now a year later and the control module is out again. I called Whirlpool ask them about the warranty. They send out a technician. The technician gets here and tells me it's no longer covered under warranty since it's over a year old. Then the technician's trying to charge me more than I purchased the stove for it to fix it. So I spent almost $1,000 for a stove I only got to use for 2 years. And I had to miss work 3 days just to find out I bought a lemon.

Company Response 12/05/2017:

Dear J.: Thank you for contacting Whirlpool regarding your appliance. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (J.), website you contacted us at (mythreecents.com), and date of purchase emailed to Whirlpool_Review@whirlpool.com.

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Terrible Customer Service!
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Rating: 1/51

YORBA LINDA, CALIFORNIA -- Recently our oven of 2 1/2 years old went out. We called a repairman, who replaced the cooling fan, that wasn't the problem, then replaced the electronic board, that was not the problem. It was suggested that I call a repairman from Whirlpool - what a joke that ended up to be!

The service call paid for the technician to step inside my door (is it unreasonable to think the service call would include a diagnosis?!). He wanted more money to take a look at the oven (does that make any sense?!). He then told me that Whirlpool would not honor the previous work done on the range, stating that the previous repairman might not have used Whirlpool parts - even though I showed him the Whirlpool box that the parts came in.

Long story short, had I authorized his work, the oven repair would have cost over $800!!! Whirlpool would not do ANYTHING for me. We decided to buy a new oven - NOT a Whirlpool. I will NEVER buy another Whirlpool product. I am so disappointed in this company's lack of concern and customer service.

Company Response 10/19/2017:

We are sorry your our of warranty experience was so negative. If you would like to discuss these concerns, we would be happy to speak with you. Please email us at NAR_CustomerSolutions@kitchenaid.com with your name, address, phone number and the model and serial number (if possible).

Thank you
KitchenAid Social Media

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Terrible Stove That Runs Way Too Hot
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Rating: 1/51

MINNESOTA -- I bought a Whirlpool stove about 2 years ago and it will be the last Whirlpool I buy. The gas burners cannot be turned down to a simmer. The oven runs so hot that to bake something at 350, I have to set it to 225. I had to buy an oven thermometer so I could see the actual temperature. I'm very disappointed as Whirlpool used to make dependable appliances. I am not impressed.

Company Response 12/05/2017:

Dear G: Thank you for contacting Whirlpool regarding your appliance. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (G), website you contacted us at (mythreecents.com), and date of purchase emailed to Whirlpool_Review@whirlpool.com.

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Whirlpool, Schott Ceran Grey Color Cooktop Stove
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICO, CALIFORNIA -- I purchased a Whirlpool stove with a Schott Ceran cooktop, grey in color. I was flipping houses and the house was vacant so the stove was not used for quite a while. The house didn't sell so I moved in. NI don't cool so again the stove was not used.

I married in 2006 and my husband cooks so we started to use the stove. Immediately we discovered the stove burns black from the underside of the stove top. The whole underside of each burner (used to be grey) is now spotted with large black burn spots showing from the underside. When I complained to Whirlpool they offered to send me a new top at 1/2 the cost. The top is obviously defective and should be replaced at their cost. They have refused a couple of times to replace it. The top of my grey cook top is so ugly with big black spots on each burner. I will never buy another Whirlpool product again since they do no stand behind their products.

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Electric Range
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VINTON, IOWA -- I will never buy another Whirlpool product. I purchased an electric range in 2015 and the oven has broken twice. The first time it took over 6 weeks to fix. Ridiculous.

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Parts Worth More Than the Whole
By -

Our 2004 yr. gas range stopped working and shows tan error code of EO F2. I used the contact info given on my owners manual to call. I received an automated service which gave me a time, confirmation number and name of service company that would respond. The day before their appointment, I located them in the phone book to confirm, since I never had heard from them. They had no knowledge of me and definitely no service man in my area at that time. After a long discussion of my problem, I was told that the part needed was going to cost over $600.00 and maybe another $250.00 on another part, PLUS the service charge of $180.00 min.

NOW my repairs are worth more than the TOTAL amt. paid for the RANGE - $969.00. These are all plug in panels. Now they are worth more than half the cost of the entire product. I canceled my service call and have gone online to locate these parts. In the lowest amount found for replacement parts was $433.34 for the control panel and $182.14 for a spark module. This is much better than the price quoted me by my friendly Whirlpool service dealer representing the Whirlpool Company. BUT.. BUT.. most of all, these are highly inflated values created and controlled by Whirlpool because they are specific to their product.

Reviewing all their electronic parts cost list I saw a simple fuse (common in automobiles for $0.50 each with hook up wire attached) for $60.00 each. HOW MUCH MARK UP IS NEEDED!!!! I now see that WHIRLPOOL APPLIANCE now has a lasting and reliable product but also is raping the customers they have to keep their products operating. I did not buy the extended warranty at the time of purchase but believed Whirlpool to be a reliable company with a good product that lasts. (At least more than 5 years, for god's sake.)

NOW I am stuck with a repair that is telling me I have a 400 lb. throwaway product, "A LUMBERING STAINLESS STEEL PIECE OF CRAP." A $50.00 circuit board sold for $600.00 from Whirlpool makes me take my range to the dump and find a new one. MY QUESTION IS "will this comment help me or any one?" If not, I will follow up with letters to all consumer agencies, letters to the editor and all people I know to NEVER, NEVER BUY WHIRLPOOL APPLIANCES. AMERICAN GREED AND DISHONESTY.

I want explanations and my range to be of the value I paid for and WHIRLPOOL to stand behind their products and give a working man a break. THANK YOU ALL WHO ARE CONCERNED.

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Defective Stove Burners
By -

BENTON HARBOR, MICHIGAN -- I purchased a Whirlpool electric range and refrigerator in Nov. 2009 for a condo that I own near Charleston, SC. I bought them over the phone at Lowe's and had someone pick them up and install them for me. When I arrived in Dec. I noticed that pans would not sit level on the range burners and also that the refrigerator was making a loud vibrating noise. I tried to level the stove but the leveling pads/legs would not adjust the stove properly. I endured it for the week and notified my maintenance man of the problem. He also tried to level the stove and quiet the refrigerator without success on either. I had complaints from my short-term vacation renters on both problems.

When I last visited the condo in May of 2011 I tried again to level the stove and finally ended up putting wood blocks under the legs to level it as well as I could. The pans were still not level. I then noticed that ALL 4 BURNERS WERE WARPED! I took them to Lowe's and they agreed that I had a problem with warped burners and encouraged me to contact Whirlpool. (I did the best that I could with the noisy refrigerator by wedging a thin piece of wood in a plastic support structure in the back of the freezer compartment. It helped but did not stop the noise completely. It is still very irritating.)

I did contact Whirlpool but since it had been over 1 year since I bought the appliances they told me that they would not do anything to help me. They offered to sell me new burners for $197+ which included shipping. This was about half of the original cost of the range. I asked if they would, at least, give me a break on the replacement cost of the burners since I had an unusual situation and that one defective part on the stove prevented me from discovering the defective burners within the warranty period. They were very firm in letting me know "your appliances are beyond the warranty period. We are sorry but we cannot help you."

It was an obvious problem caused by defective burners and yet they would DO NOTHING to help remedy their mistake, not even drop the price on replacement burners. I did buy them on eBay for $34.49 which included shipping. This compared to their price of $197+. Something seems definitely wrong here. I will never buy Whirlpool/Maytag/Frigidaire products again and I would encourage others to do the same. I am grateful for this website so that these companies with such a lack of integrity can be exposed. Thank you.

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Whirlpool Ranges Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 21 ratings and
54 reviews & complaints.
Contact Information:
Whirlpool
2000 North M63
Benton Harbor, MI 49022
616-923-5000 (ph)
616-923-5038 (fax)
www.whirlpool.com
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