Home Expo Complaint - Terrible Customer Service at Home Expo, Bridgewater, NJ
BRIDGEWATER, NEW JERSEY -- I have been to the Home Expo twice recently. The first time it was ok, didn't notice anything great or not great about it. Then today, I needed to go there again. I had pretty much made up my mind what bathroom vanity I wanted to order, so I went there to order it. I went once more to see the vanity I liked, then headed straight to the section where desks were, looking for help.
There was no one around except for one man sitting at a desk helping two ladies. I continued walking around the bathroom section and there was no one else. I went back to the desk and politely asked: "Excuse me, is there anyone else around that can help me?" And the man said he was almost finished if I wanted to wait. So I said "Ok, no problem."
So I walked off and browsed some bathroom items while waiting for the two ladies to finish up. About 15 minutes passed and I saw them get up.
I headed back to the desk and the man said: "I have to finish this order," without further explanation. I asked politely again, "Oh, ok, will it be a while? I have a long drive back and have to pick my son up from school at 3pm. So I have about an hour here." "Well, I can't help you right now." It was weird- it was like he was saying "Get lost." So I said, "Well, can you call someone who can help me then?" So he picks up his desk phone.
He picks up his desk phone, and tells the person on the other line he needs help because there's an impatient customer there who can't wait to be helped. When I heard that I said: "I am not impatient- I asked for help and you made it seem like you could help, and I just need to know how long I'll be here before someone actually helps me."
So he gets touchy with the person on the other line and starts complaining into the phone that he's the only one out there. Now I'm aggrivated, made to feel like I am totally imposing on this person. So out loud I say: "This is a store- people come to store to buy stuff, sorry if I'm bothering anyone."
So I wait. And wait. And wait some more. No one comes. I go to the tile department and ask the tile guy if he can help. He starts heading for the other guy. I said: "He's busy." "I'll have him call someone." "He already did." "No one came?" "No, no one came." So he goes again, and has the guy call someone again.
So a lady came a few minutes later and starts heading straight to another woman that was standing there waiting to be helped also being ignored by the desk guy. (Actually there were now 3 total- me, a man, and the other woman.) I had to say "Wait, I've been waiting." So finally, the lady took me to the price book and gave me the prices but I was disgusted already.
They aren't the only company that sells the Strasser vanities so after getting the prices, I left, figuring I would go instead to the Great Indoors, a Sears owned company. When I went to Great Indoors, I was repeatedly asked over and over again by super friendly staff if I needed help. People who smiled, who genuinely wanted to help. A guy even called a company to check a product for me and called me on his day off to give me the answer. I should have went there in the first place. They are even closer. I don't have to drive an hour and ended up treated poorly anyway. Well, I learned a lesson. I won't bother with Home Expo anymore.