SAN LUIS OBISPO, CALIFORNIA -- After 18 months of having my carpet installed by Home Depot it looks like it's 20 years old. I supposedly purchased the higher end quality with a written warranty. After filling a warranty claim after multiple phone calls, e-mails, they simply will not honor the warranty. From the get go they started looking for excuses. Why not to honor my warranty: First they suggested the installer was to blame. Secondly they suggested that maybe a carpet cleaner, pets (which I do not own) and so on..... I felt insult to injury by the protocol they have in place on how not to honor their written warranty. Save yourself time and money. Avoid the Home Depot,
PORTLAND, OREGON -- We re-carpeted our entire house. We had a professional independent installer measure for us, and my husband (an engineer) measured it a second time. We knew EXACTLY how much we needed. Their "free installation" deal does not come with pad. HD installers came out: overestimated by probably 4 yards. We called many times, talked to a supervisor. They said they HAD to go with their installer estimate. We offered just to buy the carpet and use our own installer. They refused: use their scam measure or no deal.
After two months we just wore out and ordered it. Installed today. Guess what? At LEAST 4 yards too much and a whole role of pad. We paid for that by square FOOT. Bottom line: Home Depot scammed us out of approx $600 for carpet that will end up in a landfill, and installers that they don't have to pay to install it. BUYER BEWARE: NEVER fall for Home Depot's "deals." They just aren't a deal. Filing complaint with Better Business Bureau next.
RENO, NEVADA -- After buying a high-end carpet with 25-year warranty it has started to split apart after Romanoff had to come and restretch it from bad install. The sad part of all this is after reading all these reviews Home Depot has been getting away with not honoring their warranty that they claim to have. I have reached out to the store and the home office and have been ignored with BS that they need to get a hold of the vendor. Seems to me that's an excuse to just put me off. I did not buy the carpet from a vendor - I bought it from them with a warranty they not honoring. So here I go to small claims court to resolve this issue. Someone should also think about a class action lawsuit since they are breaking their warranty agreement over and over again.
MEDFORD, OREGON -- Made the mistake of purchasing a textured pattern Life Proof Fancy Flair carpet from Home Depot. The carpet had a 25 year wear rating and after only 13 months the pattern has disappeared under normal use traffic areas. The pattern can be improved with vacuuming, but then turns into a footprint as soon it's stepped on. The carpet looks like tan cement in these areas.
HD representative and installer representative took pictures and clearly noticed our complaint. Home Depot sent a piece of brand new leftover carpet to a textile lab for testing. The carpet rated 3.0 on a scale of 5, which is moderate change, passing the test. As a result, Home Depot tells us there is nothing more they can do for us. We suggest avoiding Home Depot for carpeting your home.
NEWPORT BEACH, CALIFORNIA -- I wanted to re-carpet one room — a family room in a very old beach house. The Home Depot measurer told me there was an original wooden floor with a thin “indoor/ outdoor” carpet glued on top of it from many years ago, and that the previous carpet installers had simply put the new padding and carpet over this thin layer. She told me the installers for HD would do the same, as it might damage the old floor to try to pull up the indoor/outdoor carpet.
HD quoted a price of over $1800 for the mid-sized room. They didn't tell me when the carpet would be available. Worst of all, they told me that the installers would have to “tear up” the first layer. When I told them their measurer, who had actually looked at it, said it shouldn't be torn up, the HD representative didn't care. When I told them the last carpet installers from a few years ago hadn't had any problem, they didn't care. The supervisor didn't care, either. Terrible people; avoid if at all possible.
LIHUE, HAWAII -- In January, 2014 I purchased carpet from Home Depot and it was installed in March 2014. Installation was great, but the carpet, made by Beaulieu America Carpet started to wear, fade and fail after about a year. I contacted Home Depot and they asked me to send pictures, which I did. Home Depot said that this was not their problem, contact Beaulieu. I contacted Beaulieu, and they said it was Home Depot's problem because any warranty claim had to go through Home Depot. I was never given warranty information by Home Depot when I bought the carpet.
Now, I have had to file a lawsuit against Home Depot in order for them to pay me back for the faulty carpet (about $4,000). Home Depot gives you the runaround and hopes that you just quit and give up. This has been an awful experience with Home Depot because they should give you a copy of the warranty when you buy the carpet (or before). If you have other options, explore them!
WHISTLER -- Ordered carpet and underlay from Home Depot (for 6 rooms). Paid for it and booked the install for 3 weeks later. Two days before the install got a phone call that the carpet wasn't ordered and wouldn't be available for two months. Went to Home Depot and told "well nothing we can do - pick another carpet or we will give you a refund."
Picked another carpet that we "could live with" then told 4 days later that the carpet missed the shipment and it won't be here in time for when our renter moves in on Dec. 15th. Managers now won't return phone calls. Now told "well you can choose another carpet." Called rapid install which is garbage or we can get our money returned. Thanks a lot Home Depot!!!
ALBANY, NEW YORK -- I was very excited to have my carpet installed by Home Depot today. Waiting for this day for a long time. I asked in the $30.00 pre-installation measuring that was done weeks before that I had bought cork board. I wanted to go down first before the padding and carpet as it is just a concrete slab for a foundation. Being as I am disabled with Multiple Sclerosis I physically can't do it myself. I WAS ASSURED BY THE PERSON DOING THE ESTIMATE THAT "IT WOULD BE DONE NO PROBLEM".
Well when the installers finally came they inspected the area they were going to put down carpet in and I told them where the cork board was to put down. They had no idea what I was talking about and told me it wasn't on the work order they had. They got their manager on the phone and he told me that they will not install the cork board. It will void the warranty. They dropped off the carpet and padding into my garage and told me to call and schedule another installation date when the cork board is down. I have no idea who to call to put down the cork board. I would like suggestions please.
ST.AUGUSTINE, FLORIDA -- We bought carpet from Home Depot. Rooms were measured and carpet was ordered. First it was due in about two weeks. Then it was another week or so. After almost a month the carpet had arrived but the installers said H.D. did not order enough so we waited another week or so for the rest of our carpet to arrive. We were instructed to schedule installers which was another week. My husband moved one room of furniture to save $50.00.
We were Emailed a picture of our installer who was black but two very disgruntled white guys showed up and informed us they did not have enough carpet so H.D. told them to just piece it. When the carpet they had was unrolled it was dirty! So we are back to square 1. We are looking at wood floors now. And not at H.D.
PORT CHESTER, NEW YORK -- DO NOT BUY HOME DEPOT CARPET!!! I purchased 2 years ago Martha Stewart Living Mount Vernon Carpet (for $6,000). After 6 months it looked like it had been in the house for 20 years (note we do not allow shoes in the house, or eating outside the kitchen). We have spent the last 2 years trying to get Home Depot to make it right. They sent 2 inspectors from the manufacturer to look at it (a little self serving, don't you think?). They also sent the assistant manager of the store who agreed with us and told us "we buy a lot of carpet from Shaw, we will make this right". It looked old, stained, and worn. They did not make it right.
The "warranty" is useless. They do not honor it. All I can do is warn you to buy carpet from a reputable place who will stand behind their sales. Do not use HOME DEPOT. They do not care about its customer. From Home Depot's website, the carpet " guarantees long lasting performance with 20 year abrasive wear and texture warranties as well as a lifetime stain and soil warranty". This is a joke! Good luck collecting on this warranty.