Whirlpool Washing Machines Consumer Reviews - Page 5

Wish I had seen the reviews for this machine before I bought it. Apparently, I am not the only one who am having problems with the performance of this machine. I bought it 1 1/2 years ago, and this month it started to make a horrible grinding and sometime banging noise for about a minute straight during the washing cycle, and again during the rinse cycle (think airplane landing in your house, that's what it sounds like). I paid a good amount for this unit which is now 6 months out of warranty. It washes, but the noise is unbearable and I don't know if something is about to break.

Sears wants me to pay $229 for a repair call and fix for one year, but only up to $500 repair. And from the sounds of all of these hundreds of negative reviews on the web, it sounds like the best thing is to just junk it. I don't want to have to keep on buying one-year warranties. BUYER BEWARE!!!!! First and last Whirlpool purchase for me.

AKRON, OHIO -- On August 28th Best Buy delivered our new Whirlpool HE washer. It made it through 1/2 of the cycle and died. I called Best Buy and they sent out a repairman 2 days later. He said all the electronics were bad. I could have them all replaced. I opted for another machine. On Sept. 8th my second machine arrived. It made it to the wash cycle and the locking device went bad! They are picking it up on Monday. My hubby and I went to Sear and picked out a regular old Kenmore washer. Yes I know it is a Whirlpool but hopefully it can make it through more than 1/2 a wash cycle before crapping out.

PARKERSBURG, WEST VIRGINIA -- My husband and I purchased a Front Load Whirlpool washer model#WFW9050ZW00 in September of 2010, it worked great for about 10 months then the grinding noises started and as if that was not enough it started leaking water down the front from the detergent dispenser. We called the repair man to come and he replaced the detergent dispenser and told me to not do large loads. This is a front load, large capacity washer, isn't it??? So it was fixed for about 6 more months, then the seal around the door on the inside, would tear up several pieces of clothing when the spin cycle was on.

I had purchased an extended warranty on a 2-year old Washer!!!! Of course the warranty would not cover the door gasket!!!! Needless to say, I will never buy another Whirlpool washer nor will I recommend it to anyone. Also, whatever you do, don't purchase a warranty, you should not have to if the company stands behind their product.

Hope this information helps someone? This is both a possible solution and complaint. We had a horrible smell coming from our washing machine. Searched everywhere on google and came up with the same results; mold from using too much detergent. Tried bleaching and cleaning tablets which worked for a couple of days. Spouse found threads of clothing in the wash which were unexplainable.

Upon a closer look, and after removing the dome in the bottom of the washer, we found 12 articles of clothing which had made it under the dome and through the drainage holes at the bottom of the washer. Incredibly hard to get these items back through the holes; however, once completed the washer no longer smells. The clothing we removed was rancid and ruined. Definitively a design flaw.

BENTON HARBOR, MICHIGAN -- When it was time to buy another washer/dryer, I bought Whirlpool because in the past, I had very good luck with the brand -- good performance, minimal repairs. I have been extremely disappointed in the performance of what I thought would be a reliable washer/dryer purchase.

I purchased my machines in early 2005, and since that time, the washing machine has required two major repairs which cost me over $500 in parts/labor combined, and I'm in the process of getting a third repair (now, as I write this review) which will cost an additional $300+ in parts/labor. So with the completion of this third repair, I've essentially paid out almost as much as I paid originally for the purchase of the washing machine. I guess I've been lucky that the dryer has cost less than $200 in repairs to date!

I run an average of 6 loads weekly -- so I would consider my use of these machines over the past 6 years to be rather light. So my advice to anyone thinking about a front load washer/dryer purchase from Whirlpool -- think again! I called Whirlpool customer service to relay my concerns, and was told that all that can be done is to document my complaint, and that this documentation will go into a file.

When I inquired what would happen to the complaint, I was told that as far as the CSR taking the call knew, someone would read the complaint, but I would not be contacted. So on top of a very poor product quality experience, I've been treated to a very poor customer service experience. Personally, I will not purchase another Whirlpool product (of any sort) again.

I got a new Whirlpool washer and dryer from Lowe's. Two weeks later the washer wouldn't complete a load. It leaked water causing damage to my basement. We called and a tech came out. Two weeks after that the part arrived and he came back to install. The washer didn't complete the first load after repair. Called and 2nd Tech came out telling me we needed a motherboard. Five weeks later still waiting for the part. Called Whirlpool and they couldn't care less, Why? They already have my money. In the meantime we are going to the laundry mat spending additional money to wash. Whirlpool sells crap. They got me and will get you if buy. TAKEN BY WHIRLPOOL.

BENTON HARBOR, MICHIGAN -- I will never purchase another Whirlpool product and I urge anyone reading this to do so as well. My 7-year old washer has 30 years of rust on the exterior of the tub. Since I did nothing to cause this problem, I suspected that my washer was a lemon. I contacted the customer service department and was unable to reach a satisfactory resolution to the problem.

So I wrote to Mr. Marc Bitzer, President US Operations and received a telephone call from Ms Ann ** of Whirlpool's executive offices. To say the least, Ms ** was extremely rude and even stated that perhaps I was making up the problem with my washer. When I requested that she put Mr. Bitzer on the telephone, she refused my request and she also stated that she makes all executive decisions on behalf of the Whirlpool Corporation.

I wrote another letter to Mr. Bitzer and received another telephone call from Ms Voss. I then wrote a letter to Mr. Jeff Fettig, CEO of Whirlpool Corporation, and requested a formal response, in writing, about my defective washer and Whirlpools proposed solution.

I did finally receive a written response but it was from Mr. Fettig's executive assistant. For some reason, Whirlpool's executives are hiding behind their assistants. I have never contacted a corporation where they refuse to acknowledge a legitimate customer complaint or where the executives hide behind their inferior staffs. They will not even visit my home and review the defective washer but instead just attack me, a loyal customer. So buyer beware, Whirlpool sells defective products and their customer service is non existent.

RED OAK, IOWA -- We have had this Whirlpool washer for 7 years and have had to replace the porcelain tub 4 times due to rusting. Each time the tub has been covered, but I had to pay $60 to install it. Even though it has a lifetime warranty, I was told this last time that they had to send a certified representative out to verify the rust, and pay $60 for that, plus another $60 to install it if they justified sending me a replacement. I could have purchased a brand new washer for the money I have spent on this one. This is not customer service. This is not how you stand behind your product. I will never buy another Whirlpool product, or any other brand they make, again-ever.

UNION CITY, CALIFORNIA -- I had posted about a month ago regarding my Whirlpool WTW6600SW2 washing machine WTW3300SW2. This machine is totally a piece of crap and Whirlpool is still selling it with high price tag. I am wasting my time, my energy, and my money with Whirlpool. This washing machine had broken down three times with the same problem after three repairs. The error message was "LID" and it mean the unit would not be able to close the switch; as a result, the system will not start washing cycle.

I called their service department 5 times and they agreed to come out one more time to fix the problem. I am totally let down by Whirlpool. I am telling myself that I will not get a piece of Whirlpool appliance for the rest of my life not even there is only Whirlpool there in the future and I spread my experience across my friends, my colleagues, and my relatives.

WEST LAKE VILLAGE, CALIFORNIA -- The lid switch for Whirlpool washer Model LXR9445JQ1 is totally unsatisfactory. On 1/31/02 we purchased the above washer. This is supposed to be a commercial quality washer. After about 100 washes, the lid switch came apart in pieces (3/25/05). This is obviously a design problem with the switch. $143 later, we had a new switch. I sent Whirlpool a letter explaining the problem and they sent me a form letter back explaining the warranty coverage.

On 3/6/07 (75 washes later) the maintenance man was out again because the lid switch wasn't making contact. He took a pair of pliers and bent the lid bracket and got the switch to work. It appeared that he had done this before. He charged me $45. About 3 months later the switch wouldn't work unless we pressed down on the front right of the lid. On 8/3/07 the switch wouldn't work at all.

I spoke with Whirlpool customer service on 8/28/07 and they suggested I get the maintenance man out again. I told her not hold her breath. I made a modification to the lid switch so I can wash clothes until I can buy a reliable washer - like a Kenmore. The mod is a paper clip attached to the lid portion of the switch with duct tape.

I am recommending to Whirlpool that they include this mod in their installation procedures. I can provide details on attaching the paper clip with the duct tape. I conclude that the acceptance of responsibility by Whirlpool is totally lacking. Maybe they are practicing to go out of business. They certainly have lost me.