Home Depot Appliances - Page 3

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1.4 out of 5, based on 28 ratings and
84 reviews & complaints.

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Worst Extended Warranty
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Rating: 1/51
FLORIDA -- Purchased LG washer 2010 with extended warranty mother board goes out October 5, 2013. Technician comes out parts have to be ordered but never got a call back or anything giving me a status. I called extended warranty yeah parts have been approved & ordered arrival time Monday October 21, 2013. WTF no one thought I needed this ASAP so parts were not ordered for over night shipping instead there coming on the slowest boat possible. why because all there required to do is order it not fix the problem ASAP for u!! So I call technician & they said no arrival is October 23, 2013.

Never buy extended warranty or LG products because you can only order parts for LG directly from them. This is the worst place to purchase extended warranty!!
     
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Entire Transaction Was a Rip Off
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Rating: 1/51
LANCASTER, PENNSYLVANIA -- Ordered a washer/dryer on sale on 7/19. Home Depot charged our credit card immediately. Was told it would be delivered on 7/25. Night before delivery (coincidentally the same day that washer/dryer sale ended both at Home Depot & SEARS) was told it couldn't be delivered til 7/27. On 7/26, was told it was backordered til 8/14. Received a call on 8/9 that it would be delivered on 8/14. Called on 8/13 to find out what time the washer/dryer would be delivered - and GUESS WHAT - not being delivered on 8/14 either - the excuse this time is that the truck didn't arrive in time to put my washer & dryer on it.

So I've been dealing with a dryer that doesn't work for 3 weeks, paying INTEREST ON MY CREDIT CARD FOR ITEMS I HAVEN'T RECEIVED - AND HOME DEPOT STILL CAN'T DELIVER THE PRODUCT I ORDERED & PAID FOR!!!! I suspect that Home Depot knew they didn't have any of these washer/dryers in inventory and SOLD THEM ANYWAY because SEARS had them on sale too. Because I need a new washer & dryer NOW and I have no confidence that Home Depot will EVER deliver my products.

I NEED TO CANCEL MY ORDER, EAT THE INTEREST CHARGES AND ORDER THE SAME PRODUCT FROM SEARS AT A HIGHER PRICE BECAUSE THE SALE HAS ENDED.
     
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Irvin2468 on 2013-08-17:
Wow sorry to hear that
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Screw Off Poor People
Posted by on
Rating: 1/51
CALGARY, MONTANTA -- Needing a dishwasher for a cottage, bought a bottom of the line fridge at Home Depot, since it would only be used a few times a year. It had a couple of small problems, such as one of the racks fell off the support rail, the wheels were not wide enough. Being back in store, I asked one of the sales staff what to do. His reply - "you get what you pay for "- in a tone that implied poor folks got substandard items. Considering I bought this for a limited use in a cottage I had bought, and bad driven to the store in a Cadillac, I took offense, and complained about him to the store manager. She of course listened, but wrote nothing down, and offered no apology. Not sure how far up the Price Line you have to go to get something that is built properly, so expect substandard items at Home Depot. Why shop at a store that cares nothing about their customers.
     
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clutzycook on 2013-08-01:
I would complain to the manufacturer. Home Depot just sells them.
Slimjim on 2013-08-01:
Agree with Clutzy. If you went to Home Depot and said sell me the cheapest model, and they did, how can you blame them? I would ditch this letter and draft one specifically pertaining to the model you bought and its shortcomings as a warning to others.
FoDaddy19 on 2013-08-01:
Your complaint is with the manufacturer not Home Depot. Home Depot did what you asked of them, they sold you a cheap fridge, after the return policy window expires, you're dealing the manufacturer and Home Depot is out of the picture. Home Depot didn't build your fridge.
trmn8r on 2013-08-01:
This is not a Home Depot issue, in my opinion. You are past the return period, at which point the manufacturer is responsibe. There isn't anything HD can do.

Buying a fridge when you needed a dishwasher is also not under their control, and I don't see how driving a Cadillac is pertinent.
Weedwhacked on 2013-08-01:
I see nothing that implies that Home Depot has any disregard for "poor" people. The comment, "you get what you pay for" can also apply to cheap people.
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Poor Service
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Rating: 1/51
PHILADELPHIA, PENNSYLVANIA -- I ordered a oven over a month ago, I was told it would take two weeks to be delivered. When it was finally delivered I was told by the installation team that they could not install the oven due to plumbing issues. I quickly did as they told me and had a plumber come out and fix the problem.

I called the customer service to have the installation team come back out. I was told it would take another two weeks. On the day of my appointment they arrived 5 hours late. They spoke broken English and were not in the loop of what I was told by the other team. They said they still could not install the oven, even though I did everything I was told.

Now a month later I have two non-functioning ovens in my kitchen, and all the customer service said that they could do was refund my installation fee.
     
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Delivered a Washer and Dryer. the Dryer Was Damaged and Not in Working Order.
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Rating: 1/51
ARNOLD, MISSOURI -- Purchased a washer and dryer at Home Depot on 7/10/2013 and had to wait almost 2 weeks for it to be delivered. My husband and I decided that he would install them himself when he returned home from work. So we had it all hooked up and ready to use but it would just not turn on. All we would get is a humming noise and the dryer drum would just not turn. Being the handy man that my husband is he took the back off of the dryer to see if he could figure out what the problem was. What he found was a broken fan and a lot of dings on it like it had been dropped. So of course I get on the phone to Home Depot and they give me the # of the service group to call so of course I call them and they tell me that they can come out on Friday to repair it but there time frame for repair is from 8:00-5:00 but I don't want it repaired I want a new one. I shouldn't have to repair a new dryer already. So I call Home Depot back again and the manager gives me the # for the delivery co. and states that they will deliver a new one if I report it within 3 days of delivery.

Of course I called them and they were closed already. Very frustrated at this time. When you purchase something new you should not have to deal with careless delivery men that deliver broken appliances.
     
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John Nicholson on 2013-07-24:
I have found that it is always best for the delivery guys to install and test run appliances. That way, any problems can be dealt with by refusing delivery of a defective machine right then and there. Lowe's has free delivery and set up. Highly recommended. Now you know.
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Will Not Sell Appliances on the Floor and Lowes Will
Posted by on
Rating: 1/51
DUBLIN, GEORGIA -- I drove 50 miles to Home Depot with cargo trailer to buy a refrig, range, dishwasher, cabinets, laminate counter tops. They would not sell any appliances on the floor we could order but would not deliver 50 miles away. Called Lowes in Vidalia they said, we could go home with anything we picked out. We did. We bought other items with the above appliances. We spent $3500.00 with Lowes.

Do you not know you are losing money in the way you are doing business. You have employees that need their jobs. Your employees were not to blame. I was not pleased with my visit on July 13, 1013.
     
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trmn8r on 2013-07-13:
This is a common policy at many stores, and I don't blame them at all. First of all, it takes labor to move stuff around AND unpack and set it up, and secondly while that unit isn't on display customers can't decide whether or not they want that model.

Maybe Lowes has a company policy that all stores do this, but I wouldn't be surprised if they don't. Did you call ahead to see if HD had everything in stock?
FoDaddy19 on 2013-07-13:
Unless the item was discontinued, I've *never* seen a retail store sell the floor model. Trmn8r hit the nail right on the head. The store needs to have a display model on the floor for customers to look at. Otherwise the customers won't even know that the store carries that model. Now if that's the last example of a particular model, and they are not going to get any more of that model in, they'll gladly sell you the floor model at a discount.

But Home Depot did exactly what every other store I've ever encountered would do. It sounds like Lowes had what you needed on hand, whilst Home Depot was going to have to order what you bought from a warehouse.
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Beware of Installation Mis-Information
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Rating: 1/51
SAN DIEGO, CALIFORNIA -- The sales associates do not give you all the information concerning installation or removal of the appliance, in this case a dishwaher. No where in the check list they give nor any verbal communication is given concerning reasons why the installers will not remove or install the appliance. I had to find out from the installation technician that they would not install the unit because of code requirements.

When I pointed out that the literature given to me said they were to remove and haul off the old dishwasher, which is the most work, they said company policy dictated that they were not supposed to remove anything if they were not installing it. One of the major reasons I purchased the unit was that they would do the removal and installation.

Talking to the store manager will only get you lip service. There was no attempt to rectify the situation at the store. Consequently, I will never buy another major appliance from Home Depot.
     
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Won't Honor Military Discount - Lied to by Help Line
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Rating: 1/51
MORRISON, COLORADO -- Recently purchased and returned a new gas stove and refrigerator. The HD sales representative was great and knowledgeable, however the corporate help line lost them the $3500 sale.

After selecting our new appliances and ringing them up we tried to apply our 10% HD military discount (a fantastic program that is matched by Lowes). The 'system' actually RAISED THE PRICE by about $15 when the 'discount' was applied. The sales representative was deeply embarrasssed and tried unsuccessfully for 40min to figure out what the problem was. Eventually even he was so disgusted that he offered us a token $18 'customer satisfaction' discount and recommended that we call the customer help line.

An hour later, I called the customer help line and an incredibly rude representative told us that the reason we couldn't get our 10% military discount ($350) was because the store had already given us the $18 discount!! She refused to believe me, or contact the store for an explanation of the events. AND she refused to remove the $18 discount and then subsequently add the 10%.

Returned the purchase 30min later. I'll probably pay more for the same items elsewhere, and I think I'm OK with that in order to never give HD another dollar ever again.
     
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Bill on 2013-06-21:
Sounds like the typical customer service moron.
You wonder where they find these people and if they have an ounce of common sense.

You think she would of said -- gee what's bigger 18 or 350. I think you would do better with 350 so I'll wipe the 18 and give you the 350.
That would have been too easy.
yoke on 2013-06-21:
According to the HD website regarding military discount

The Home Depot offers a year-round, 10 percent discount, up to a $500 maximum, at our U.S. stores to all active duty military personnel, reservists, retired or disabled veterans and their immediate families. We offer this discount to thank them for their outstanding service to this nation and to help make their homes more comfortable and safe. Customers requesting the discount should present a valid military ID.

The issue may have been that it was over the $500 limit.
Barb NJ on 2013-06-21:
It states on the website: The maximum for both 10% discounts is $500 on a single-receipt purchase at The Home Depot U.S. stores only and cannot be applied to installation products or services, Gift Cards, special buy appliances or in addition to any other offers. The discount is not available for online purchases.

I think the items were on sale and that when the discount was applied, they went back to the regular price which is why the price rose by $15. It says you can not get the discount "with any other offers".
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False Advertisement!!!!.
Posted by on
Rating: 1/51
BENSALEMN, PENNSYLVANIA -- I purchased a dish washer from Home Depot and was told it would be installed for 100.00 dollars. When Home Depot came out, however, they said they needed to crack the tile in order to install it. Also, they were not allowed to crack the tile even though I had replacement tiles. So, I sent the dish washer back. I hired a contractor who picked me up a dish washer else where, he didn't care for Home Depot either, and as it turned out he didn't need to crack the tile. Needless to say, I paid more for installation than Home Depot promised, but I am happy I didn't keep the H. D. dish washer. I have had several other problems with the Woodhaven Pa. Home Depot, and will never shop there again. I'd advise others to do the same!!!!!!!!!!!!!! Furthermore, the staff and management of H. D. in Woodhaven, Pa. are rude!!!!
     
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RKL on 2013-04-12:
how is this false advertisement?
HomeDepot_Care on 2013-04-12:
Athena, my name is Sheronda and I'm with Home Depot Customer Care. I'm so sorry for your experience with our store and appliance delivery team. I will make sure that the store leadership team receives your feedback. If you have additional comments to share, feel free to email me at sheronda_care@homedepot.com.


Sheronda
The Home Depot
Social Media
sheronda_care@homedepot.com
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Dishwasher Installation
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Rating: 1/51
SAN ANTONIO, TEXAS -- I purchased a Dishwasher from the Home Depot along with the installation. When the item arrived the installers told me they could not install the dishwasher because there was not shut off valve and that I would have to hire a plumber. Instead of asking me to shut off the main water supply they took my old dishwasher out, installed the new one and left. When I contacted Home Depot and expressed my concerns they told me I would have to pay a 15% restocking fee for them to take the new dishwasher away.

A plumber was called so I had to pay an additional $100.00!
I could have turned the main water supply off and had the install done by a plumber myself had I known they would do this to me.

Home Depot is a rip off! Never again will I shop or support there stores!

Buyers Beware!
     
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Obsfucation on 2013-01-25:
I think you will find that the shutoff is required by your local building codes, and that they probably could not legally have done the installation. I would have hired a plumber to do the entire installation in the first place. It almost certainly would have been less expensive.
At Your Service on 2013-01-26:
I was about to state the exact same thing as Ob. The turnoff is required for most building codes.
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