Home Depot Appliances - Page 3

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1.4 out of 5, based on 28 ratings and
84 reviews & complaints.

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Delivered a Washer and Dryer. the Dryer Was Damaged and Not in Working Order.
Posted by on
Rating: 1/51
ARNOLD, MISSOURI -- Purchased a washer and dryer at Home Depot on 7/10/2013 and had to wait almost 2 weeks for it to be delivered. My husband and I decided that he would install them himself when he returned home from work. So we had it all hooked up and ready to use but it would just not turn on. All we would get is a humming noise and the dryer drum would just not turn. Being the handy man that my husband is he took the back off of the dryer to see if he could figure out what the problem was. What he found was a broken fan and a lot of dings on it like it had been dropped. So of course I get on the phone to Home Depot and they give me the # of the service group to call so of course I call them and they tell me that they can come out on Friday to repair it but there time frame for repair is from 8:00-5:00 but I don't want it repaired I want a new one. I shouldn't have to repair a new dryer already. So I call Home Depot back again and the manager gives me the # for the delivery co. and states that they will deliver a new one if I report it within 3 days of delivery.

Of course I called them and they were closed already. Very frustrated at this time. When you purchase something new you should not have to deal with careless delivery men that deliver broken appliances.
     
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Will Not Sell Appliances on the Floor and Lowes Will
Posted by on
Rating: 1/51
DUBLIN, GEORGIA -- I drove 50 miles to Home Depot with cargo trailer to buy a refrig, range, dishwasher, cabinets, laminate counter tops. They would not sell any appliances on the floor we could order but would not deliver 50 miles away. Called Lowes in Vidalia they said, we could go home with anything we picked out. We did. We bought other items with the above appliances. We spent $3500.00 with Lowes.

Do you not know you are losing money in the way you are doing business. You have employees that need their jobs. Your employees were not to blame. I was not pleased with my visit on July 13, 1013.
     
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Beware of Installation Mis-Information
Posted by on
Rating: 1/51
SAN DIEGO, CALIFORNIA -- The sales associates do not give you all the information concerning installation or removal of the appliance, in this case a dishwaher. No where in the check list they give nor any verbal communication is given concerning reasons why the installers will not remove or install the appliance. I had to find out from the installation technician that they would not install the unit because of code requirements.

When I pointed out that the literature given to me said they were to remove and haul off the old dishwasher, which is the most work, they said company policy dictated that they were not supposed to remove anything if they were not installing it. One of the major reasons I purchased the unit was that they would do the removal and installation.

Talking to the store manager will only get you lip service. There was no attempt to rectify the situation at the store. Consequently, I will never buy another major appliance from Home Depot.
     
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Won't Honor Military Discount - Lied to by Help Line
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Rating: 1/51
MORRISON, COLORADO -- Recently purchased and returned a new gas stove and refrigerator. The HD sales representative was great and knowledgeable, however the corporate help line lost them the $3500 sale.

After selecting our new appliances and ringing them up we tried to apply our 10% HD military discount (a fantastic program that is matched by Lowes). The 'system' actually RAISED THE PRICE by about $15 when the 'discount' was applied. The sales representative was deeply embarrasssed and tried unsuccessfully for 40min to figure out what the problem was. Eventually even he was so disgusted that he offered us a token $18 'customer satisfaction' discount and recommended that we call the customer help line.

An hour later, I called the customer help line and an incredibly rude representative told us that the reason we couldn't get our 10% military discount ($350) was because the store had already given us the $18 discount!! She refused to believe me, or contact the store for an explanation of the events. AND she refused to remove the $18 discount and then subsequently add the 10%.

Returned the purchase 30min later. I'll probably pay more for the same items elsewhere, and I think I'm OK with that in order to never give HD another dollar ever again.
     
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False Advertisement!!!!.
Posted by on
Rating: 1/51
BENSALEMN, PENNSYLVANIA -- I purchased a dish washer from Home Depot and was told it would be installed for 100.00 dollars. When Home Depot came out, however, they said they needed to crack the tile in order to install it. Also, they were not allowed to crack the tile even though I had replacement tiles. So, I sent the dish washer back. I hired a contractor who picked me up a dish washer else where, he didn't care for Home Depot either, and as it turned out he didn't need to crack the tile. Needless to say, I paid more for installation than Home Depot promised, but I am happy I didn't keep the H. D. dish washer. I have had several other problems with the Woodhaven Pa. Home Depot, and will never shop there again. I'd advise others to do the same!!!!!!!!!!!!!! Furthermore, the staff and management of H. D. in Woodhaven, Pa. are rude!!!!
     
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Dishwasher Installation
Posted by on
Rating: 1/51
SAN ANTONIO, TEXAS -- I purchased a Dishwasher from the Home Depot along with the installation. When the item arrived the installers told me they could not install the dishwasher because there was not shut off valve and that I would have to hire a plumber. Instead of asking me to shut off the main water supply they took my old dishwasher out, installed the new one and left. When I contacted Home Depot and expressed my concerns they told me I would have to pay a 15% restocking fee for them to take the new dishwasher away.

A plumber was called so I had to pay an additional $100.00!
I could have turned the main water supply off and had the install done by a plumber myself had I known they would do this to me.

Home Depot is a rip off! Never again will I shop or support there stores!

Buyers Beware!
     
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Interest on Promotional Purchases
Posted by on
Rating: 2/51
OKLAHOMA CITY, OKLAHOMA -- The first thing is I bought a dishwasher in December 2011 but didn't realize it was on a no interest for 12 mos promotional purchase. Granted I have a large balance with HomeDepot so I would have chosen not to take the promotional rate.

When I got my statement this month January 2013 I had an additional $94.00 interest charge because the promotion had ended on 1/6/2013. My complaint is from January 2012 to January 2013 ONLY $25.00 of my payments for the year had been applied to my promotional balance I have other credit cards that have promotions and when I make payments that payment goes towards the one promotional purchase that is getting ready to expire. I would have rather paid the interest each month for the 12 months than to get an additional $94.00 which put my account over the limit.

I am getting ready to pay this account off and I can assure you I will not open it back up.
     
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Home Depot Cancelled Delivery and now our Closing has to be pushed back a week
Posted by on
Rating: 1/51
LONDONDERRY, NEW HAMPSHIRE -- We purchased four new appliances for our new home which is under construction from the Londonderry, NH Home Depot. The appliances were scheduled to be delivered tomorrow, December 5th. Just got the call that they changed delivery to December 13th. This is totally unacceptable as we are scheduled to close on our new house on December 15th and we can't close as the appliances are not in and the town has to inspect them for occupancy. The salesman was extremely rude, said he had gone above and beyond at the sale and there was nothing he could do. We asked for the store manager, the salesman said there wasn't one.

Low and behold we kept insisting to speak with a store manager and voila! An assistant was nice, but no reassurance they could get our appliances in time for our house closing. Turns out they weren't put on the delivery truck which sounds like an employee was taking a coffee break when the delivery truck was being loaded. Someone reading this please help! Thank you.

Not happy customers after being promised a delivery date in time for our closing!!
     
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Washer/Dryer Horror Story has good ending
Posted by on
Rating: 2/51
MARATHON, FL/ DENVER, CO., FLORIDA -- This is a follow up to a complaint I posted on Home Depot. I finally got a new machine delivered after a week of putting constant pressure on Home Depot and threats of legal action. It took awhile to get someone from the upper levels of Home Depot to understand the unnecessary problems a customer was having and doing the right thing which is all I requested in the first place. They delivered a new replacement washer last Thursday and it works fine. I'm satisfied and my daughter is satisfied so thank you to the person at Home Depot who stepped up and took care of us. It brings to mind the saying................The wheel that squeaks the loudest gets the oil.
     
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Installation/Delivery Woes - HD Appliance Department Clueless
Posted by on
Rating: 1/51
SOMERSET, NEW JERSEY -- Horrible company to work with. Have had 3 attempted dishwasher installations:

1) 1st unit arrived damaged and the installation crew refused to install the other appliances, stating that all appliances in the order must be installed at the same time
-- their customer helpline said otherwise

2) 2nd unit arrived damaged again. The new installation crew installed the other appliances

3) 3rd unit arrived in good condition but they did not include in the work order that they should bring the installation kit. The installation crew called their office and could not do anything. In taking this unit back, they damaged my door frame!! Crew told me to call Home Depot for any post-visit assistance. Call my HD appliance department and the person took down my order number and have not returned my call since then.

Buyers beware when buying appliances from Home Depot to be installed by Spirit Delivery in NJ.
     
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