DUBLIN, GEORGIA -- I drove 50 miles to Home Depot with cargo trailer to buy a refrig, range, dishwasher, cabinets, laminate counter tops. They would not sell any appliances on the floor we could order but would not deliver 50 miles away. Called Lowe's in Vidalia they said, we could go home with anything we picked out. We did. We bought other items with the above appliances. We spent $3500.00 with Lowe's. Do you not know you are losing money in the way you are doing business. You have employees that need their jobs. Your employees were not to blame. I was not pleased with my visit on July 13, 1013.
SAN DIEGO, CALIFORNIA -- The sales associates do not give you all the information concerning installation or removal of the appliance, in this case a dishwasher. Nowhere in the check list they give nor any verbal communication is given concerning reasons why the installers will not remove or install the appliance. I had to find out from the installation technician that they would not install the unit because of code requirements.
When I pointed out that the literature given to me said they were to remove and haul off the old dishwasher, which is the most work, they said company policy dictated that they were not supposed to remove anything if they were not installing it. One of the major reasons I purchased the unit was that they would do the removal and installation.
Talking to the store manager will only get you lip service. There was no attempt to rectify the situation at the store. Consequently, I will never buy another major appliance from Home Depot.
MORRISON, COLORADO -- Recently purchased and returned a new gas stove and refrigerator. The HD sales representative was great and knowledgeable, however the corporate help line lost them the $3500 sale.
After selecting our new appliances and ringing them up we tried to apply our 10% HD military discount (a fantastic program that is matched by Lowe's). The 'system' actually RAISED THE PRICE by about $15 when the 'discount' was applied. The sales representative was deeply embarrassed and tried unsuccessfully for 40 min to figure out what the problem was. Eventually even he was so disgusted that he offered us a token $18 'customer satisfaction' discount and recommended that we call the customer help line.
An hour later, I called the customer help line and an incredibly rude representative told us that the reason we couldn't get our 10% military discount ($350) was because the store had already given us the $18 discount!! She refused to believe me, or contact the store for an explanation of the events. AND she refused to remove the $18 discount and then subsequently add the 10%. Returned the purchase 30 min later. I'll probably pay more for the same items elsewhere, and I think I'm OK with that in order to never give HD another dollar ever again.
BENSALEMN, PENNSYLVANIA -- I purchased a dish washer from Home Depot and was told it would be installed for 100.00 dollars. When Home Depot came out, however, they said they needed to crack the tile in order to install it. Also, they were not allowed to crack the tile even though I had replacement tiles. So, I sent the dish washer back. I hired a contractor who picked me up a dish washer elsewhere, he didn't care for Home Depot either, and as it turned out he didn't need to crack the tile. Needless to say, I paid more for installation than Home Depot promised, but I am happy I didn't keep the H. D. dish washer.
I have had several other problems with the Woodhaven Pa. Home Depot, and will never shop there again. I'd advise others to do the same!!!!!!!!!!!!!! Furthermore, the staff and management of H. D. in Woodhaven, Pa. are rude!!!!
SAN ANTONIO, TEXAS -- I purchased a Dishwasher from the Home Depot along with the installation. When the item arrived the installers told me they could not install the dishwasher because there was not shut off valve and that I would have to hire a plumber. Instead of asking me to shut off the main water supply they took my old dishwasher out, installed the new one and left. When I contacted Home Depot and expressed my concerns they told me I would have to pay a 15% restocking fee for them to take the new dishwasher away.
A plumber was called so I had to pay an additional $100.00! I could have turned the main water supply off and had the install done by a plumber myself had I known they would do this to me. Home Depot is a ripoff! Never again will I shop or support their stores! Buyers Beware!
OKLAHOMA CITY, OKLAHOMA -- The first thing is I bought a dishwasher in December 2011 but didn't realize it was on a no interest for 12 mos promotional purchase. Granted I have a large balance with Home Depot so I would have chosen not to take the promotional rate. When I got my statement this month January 2013 I had an additional $94.00 interest charge because the promotion had ended on 1/6/2013. My complaint is from January 2012 to January 2013, ONLY $25.00 of my payments for the year had been applied to my promotional balance.
I have other credit cards that have promotions and when I make payments that payment goes towards the one promotional purchase that is getting ready to expire. I would have rather paid the interest each month for the 12 months than to get an additional $94.00 which put my account over the limit. I am getting ready to pay this account off and I can assure you I will not open it back up.
LONDONDERRY, NEW HAMPSHIRE -- We purchased four new appliances for our new home which is under construction from the Londonderry, NH Home Depot. The appliances were scheduled to be delivered tomorrow, December 5th. Just got the call that they changed delivery to December 13th. This is totally unacceptable as we are scheduled to close on our new house on December 15th and we can't close as the appliances are not in and the town has to inspect them for occupancy. The salesman was extremely rude. Said he had gone above and beyond at the sale and there was nothing he could do. We asked for the store manager. The salesman said there wasn't one.
Lo and behold we kept insisting to speak with a store manager and voila! An assistant was nice, but no reassurance they could get our appliances in time for our house closing. Turns out they weren't put on the delivery truck which sounds like an employee was taking a coffee break when the delivery truck was being loaded. Someone reading this please help! Thank you. Not happy customers after being promised a delivery date in time for our closing!!
MARATHON, FL/ DENVER, CO., FLORIDA -- This is a follow up to a complaint I posted on Home Depot. I finally got a new machine delivered after a week of putting constant pressure on Home Depot and threats of legal action. It took awhile to get someone from the upper levels of Home Depot to understand the unnecessary problems a customer was having and doing the right thing which is all I requested in the first place. They delivered a new replacement washer last Thursday and it works fine. I'm satisfied and my daughter is satisfied so thank you to the person at Home Depot who stepped up and took care of us. It brings to mind the saying: "The wheel that squeaks the loudest gets the oil."
SOMERSET, NEW JERSEY -- Horrible company to work with. Have had 3 attempted dishwasher installations:
1) 1st unit arrived damaged and the installation crew refused to install the other appliances, stating that all appliances in the order must be installed at the same time. Their customer helpline said otherwise.
2) 2nd unit arrived damaged again. The new installation crew installed the other appliances.
3) 3rd unit arrived in good condition but they did not include in the work order that they should bring the installation kit. The installation crew called their office and could not do anything. In taking this unit back, they damaged my door frame!! Crew told me to call Home Depot for any post-visit assistance. Call my HD appliance department and the person took down my order number and have not returned my call since then.
Buyers beware when buying appliances from Home Depot to be installed by Spirit Delivery in NJ.
I ordered an appliance from their website for my parents and set the delivery date for Wednesday. Due to the weather conditions, I received a call on Tuesday and was told the delivery had been reschedule for Sunday! Not their fault because of the weather, but a major inconvenience since they have set Wednesday aside.
Received a call on Thursday that I couldn't answer. Got a voicemail stating the person didn't know who they were calling and what to say. Called the number back and it was an automated machine for GE delivery. WTF? Called the GE delivery line, was told that computer shows our delivery was still schedule for Sunday, but that it's possible it could be delivered Friday. Again WTF?
They set Friday aside, but the weather got worse so no delivery. Understandable. Called Friday to see what the delivery date now was. Was told the system still showed Sunday and that it will be delivered Sunday. Got a call Saturday at noon stating that the delivery would be made in the next 20 mins. Luckily, my parents were home to receive the delivery. If they hadn't, idk what would have happened.
Based on other complaints, it would have probably been left on the curb, idk. They delivered the item, and initially refused to take the old appliance away, which was guaranteed on the HD website. Maybe because my parents were older, they thought they could get away with that. After going back and forth with my father, they finally took the old appliance away.
I know the weather played a huge part in this, but the delivery process was handled poorly. Got 3 different delivery dates and it was delivered on a different date. No call until 20 minutes before it was going to be delivered. Initially refused to haul away our old appliance when it was guaranteed. May not be Home Depot fault since it was GE delivery, but still a HORRIBLE EXPERIENCE. Will stay away from next time.