Home Depot Appliances Consumer Reviews - Page 3

WEST PALM BEACH, FLORIDA -- I ordered a refrigerator from Home Depot's website. The doors were supposed to be installed with "left-hand" hinges, but they were not. I submitted a product review on the Home Depot site. It was rejected, apparently because I included information about the delivery issues.

MY REJECTED REVIEW:

Big freezer, so you have to lean over to look into the the lower compartment. I hoped that this new fridge would be less noisy, compared to my 33 year old Whirlpool. It's not. Significant amount of hissing and gurgling. Overall the fridge looks nice, but the plastic handles look and feel cheap. Seems like the lower door should have 1 more adjustable shelf. It has 3, but 4 would be better.

I have to give Home Depot a POOR rating for the online delivery. During the online chat, and on a phone call, I specifically stated that I needed a LEFT hand door. I was told that the fridge would arrive with the doors off and that the delivery people could assemble it with the door hinges on either side.

The delivery man did not ask me about door positions, and brought the fridge into my house assembled with the door hinges on the wrong side! I noticed grease and metal flakes from the assembly. I decided not to have them remove and reassemble the doors, so I did it myself.

After rearranging the doors I noticed that the fridge was rocking. The delivery guy had not offered to balance the fridge. I adjusted the screws and balanced the fridge myself.

I think that most customers, that are not mechanically inclined, would be quite disappointed with a fridge that is not assembled to specification, and not balanced.

WAKE FOREST, NORTH CAROLINA -- I have a really big customer care problem and cannot reach anyone in Home Depot Corporate to help resolve it. The store employees (Wake Forest Store) are very knowledgeable and nice, but Home Depot Corporate policy forces them into the same call tree phone system that I am subject to and they cannot reach a higher level person with any decision making authority. The store employees have no support and are only able to write orders and set up delivery dates. I feel bad for them; they are good people. I have been in the store for over 2 hours today while the store manager and the appliance department manager have been on hold with GE, their vendor, and disconnected twice. Home Depot has outsourced all customer care and delivery to GE. I talked to a customer care service representative today who would not give me her name. I paid for a GE refrigerator on March 5 and have had two units delivered damaged - and, I cannot get it off my credit card for three days because that is how long it takes GE to process a return. Home Depot is tolerating this from their vendor!

HOUSTON, TEXAS -- I just spent several thousands of dollars on all new kitchen appliances, all Samsung products. The over the stove microwave did not work from time it was installed. Well when you have a problem with a product and you bought it from Home Depot, you can't just call Samsung nor can you just return it to the store. You must spend hours calling a phone number just to be transferred to someone else and 4/5 times you get disconnected and have to start over! Well anyway, we bought the microwave 1 1/2 months ago, the repairman came out but didn't fix it... we didn't hear back from them so back to step 1! Ok then finally someone else came out and took the microwave... fast forward 3 weeks... no phone call email or any contact. Oh and of course the “help line” is only open from 8-5 M-F so I will have to start over from step 1 tomorrow! To add insult to injury, I posted a negative review for the microwave on Home Depot's site... just received an email that my post was not accepted!! Sooo.... note to self, Home Depot reviews are not accurate, apparently they don't allow you to have a negative opinion!!

HOUSTON, TEXAS -- Ordered an LG Top Load Washer on Sept. 5th. Delivery scheduled and installed on Sept. 13th. The machine would not start. The delivery team were good guys. The machine was returned. Advised Home Depot sales person and supervisor on Sept. 13th. Advised that LG may take up to 72 hours to call back and advise when another machine would be scheduled for delivery.

Home Depot advised that "We may have better luck in getting LG to respond." After 24 hours there was no call, I called and spoke to a representative and then supervisor. Advised that a potential delivery may be possible by Sept. 22nd. No apology or regret from LG. We went to Sears and got a Kenmore in two days.

My wife went to Home Depot on Sept. 15th to cancel the order. The sales representative, supervisor nor store manager would meet with my wife nor offer the simplest of apology. The problem with the LG machine became our problem with Home Depot "washing" their hands of the problem and us to deal with LG. The lack of customer service from both LG and Home Depot was alarming and shameful.

MENTOR, OHIO -- I purchased an LG washing machine Model # WT5101H on 11/27/2010 from HOME DEPOT and I also purchased the Home Depot extended 4-year warranty plan. It was a $1,100.00 washer on sale for $749.00. On 10/6/2013 the machine broke down. I called Home Depot's warranty center on 10/7/2013 to have the washer repaired and they set up an appointment two days later on the 9th and said the repairman would be there between 8am & noon. So on the 9th I received a call around 11am from the repairman and said he would be there around 5pm.

When he got there he looked at the machine and said the whole motor assembly would have to be replaced and that it would take 10 to 14 days to get the part which I thought was ridiculous. The next day I called an LG service and was told it only takes 24 to 48 ours to get the parts. So then I called Home Depot Warranty and told them what I found out, and I was told that they could no authorize anyone else to repair it. I waited until 10/29/2013 and called them again and was told that the claim was not authorized yet. I could not believe it, nothing had been done, the parts weren't even ordered.

Then I asked to talk to a manager. When I talked to the manager I was told the same thing and there was nothing she could do about it. I lost it. Then when I told her I was going to report it to the BBB, and a local news TV channel she then connected me to another person by the name of **. I had to explain everything I went through and he told me that he would have to find out what actually happened because that it only takes minutes to get this authorization not weeks. He told me that he would find out what happened and would call me back. About 45 minutes later he did call me back and said he had found the problem but he would not disclose it to me.

Then he told me that he got everything straightened out and that the parts were in stock and that he had talked to the service man and promised me that it would be repaired on or before Monday 11/4/2013. He also gave me his phone number so that I could call him back if there was still a problem and that he would call me on Tuesday the 5th to make sure that the repairs were made. So I waited until Monday the 4th of November and decided to call the service center that was supposed to do the repairs and was told that the parts were on order and haven't come in yet.

So then I called ** at Home Depot warranty and ended up leaving a message on his answering machine about this but he never called me back. He never called me back on Tuesday either. So know here it it almost a month later and still don't have a washing machine to use.

MELBOURNE, FLORIDA -- After getting a requested consultation visit from Home Depot's sales associate, on Nov 19 my wife purchased new kitchen appliances, granite counter tops and plumbing work for the kitchen and two baths. She was really excited to get a new kitchen in our small Melbourne, FL home. On Nov 27 we had appliances delivered from the $8,511 purchase at Home Depot in Melbourne. When I arrived home from work three hours later, I went to my den as I always do to take off my wedding band and put it in my leather watch case - the case is about the size of a fat loaf of bread.

I was shocked when I opened the case and found the top level of three watches missing. I called for my wife ** and her jaw dropped. We knew what had happened. No one else had been in the house that day. The den is right around the corner 8' away from the kitchen. It was the Home Depot delivery guys. I sat down at my desk and opened the center drawer. An iPhone and a thin digital camera were missing. We checked for her iPad that had been on the kitchen counter. It was gone. Subsequently I have found that another watch from a drawer by the doorway was also taken. Nothing else is missing other than our confidence in Home Depot.

Apparently Home Depot outsources delivery. In this case Home Depot has an arrangement with Ralph's Delivery but Ralph's Delivery outsourced the work again to CMJS. Two sketchy guys handled the delivery. ** was at the house although on her hands and knees cleaning behind stove and refrigerator, moving stuff so the microwave could be installed, and making sure our two Golden Retrievers didn't bother the 'Home Depot' delivery guys.

One of them made a quick snatch and grab visit to my den while she was not paying attention. Now she feels badly that it happened under her nose and we both are just really disappointed that a big deal Christmas present for us both has cost us so much. We both feel violated. The delivery guys, of course, denied the theft and the Sheriff's office has been unable to tie the theft to the two guys. We still have finger print dust in the den (leather doesn't take prints).

Three of the stolen watches were valuable. The three police reports document the case but not the disappointment. The Home Depot store manager knows about this but didn't reach out. The delivery people turned it over to their insurance company who said it wasn't a loss, it was a theft and the staff denied the allegation.

My homeowners policy doesn't cover valuables like this. Typically I am chary about offering unsolicited advice. I'll make an exception here because I am pissed. Were I faced with this problem and the CEO of Home Depot, I would do a few things: yell at the store manager, change the three level deep no accountability delivery process, and make it right with the customer. NONE of that happened. Buyers beware - Home Depot delivery contractors steal!

DENVER, CO. / MARATHON, FL, FLORIDA -- Bought a new GE washer and dryer from Marathon, Florida store to be delivered to my daughter in Denver, Colorado. The Marathon store set up everything to be delivered to her in Colorado the following Saturday. The delivery company was rough with the appliances jerking them back and forth in the truck. It was snowing at the time and they left the washer out in the snow while they brought in the dryer and hooked it up. They were unfriendly and very unprofessional.

They hurried the installation because they had many deliveries that day but did mention to my daughter to talk to Home Depot to get a new machine because the one they had for them was dented in several places, then they hurried off. When they did the first load of wash, the machine leaked all over the floor on the spin cycle flooding the new tile floor. My son-in-law called the delivery to come and get the machine because it was defective not to mention the possible damage to the tile floor. They said they were not coming back and it was basically their problem because they accepted the delivery.

He said, "You told us it was damaged after it was installed and to talk to Home Depot." The Home Depot in Colorado said they can't do anything and it would have to be taken care of from the Marathon store. Really? I thought all Home Depots were the same and they would stand behind it. Because they "accepted" the delivery Home Depot was willing to send out a repairman and give us 25.00 off the machine because it was dented and damaged. Not acceptable, I didn't buy scratch and dented machines, I bought new ones. I wanted a replacement washer and the issue would be resolved and the customer would be happy.

Of course this turned into a fiasco because Home Depot wanted to just repair the washer, then GE needed to send a technician out to determine the problem then it had to go back to Home Depot to deal with me on what they were going to do so it goes on and on and my daughter can't do laundry because of all the hurdles and red tape dealing with Home Depot and GE. It could have been so simple and easy to resolve making their customer happy and glad they chose Home Depot for their purchase.

Also they gave us a 48-hour hotline to call if anything goes wrong within 48 hours and they would send someone out immediately to take care of any problems but when we called it, they wouldn't come out and do anything. So here we sit with a broken brand new GE washer and no one wants to do the right thing and simply replace it with what I was supposed to get for my money. This is terrible and consumers should beware of these practices. I don't know where this is going to go and if eventually I have to take them to court but I'm standing on principle here and enough is enough. I simply want what I paid for and we're getting the royal runaround.

Starting by the end, I will never buy anything there again. I ordered a dishwasher, and it was scheduled to be delivered 2 weeks later. They never called me to ask for a good day for this-just called and said they would deliver on a Tuesday. Because no one else on this world works, they must think everyone should be home so they can do stuff whenever they want? I called back, held the flaming and rescheduled to Saturday, explaining I can only be home at 5:30-6 pm, too late for them. It would be between 11 am-5 pm. Nice, got to be stuck waiting for them to show up whenever they want.

They never called, and at 5:30, I called to find out what was going on. They were not delivering that day because of some **, and I couldn't get a reschedule right away, it would have to be checked for availability. Got a call Monday, deliver would be Wednesday AM. Again no one else works besides them, and it's all fine to make the CUSTOMER stay home waiting for whatever. I called and rescheduled for Saturday. Couldn't be done, this time was not their fault, a blizzard made it impossible. I was told that new delivery would have to be checked for availability. OMG they are soooo busy to satisfy their customers!!!!!

Wednesday would be the day and most certainly the final attempt, it's been a MONTH since I ordered the ** machine and was absolutely sick and tired of all this ridiculous situation. They finally showed up Wednesday at 11 AM, but unfortunately I was not home. Such lack of interest and respect, they dropped it off and said they could not install it because there was a "problem with the water valve" and it would have to be checked by a plumber, they couldn't do it. I assure there is ABSOLUTELY NO PROBLEM with the valve.

What am I going to think of this? It's absolutely absurd. It's hard to believe how bad this has been, not because I really need the dishwasher so urgently, but because I've been so neglected and disrespected on this matter. I'm no brute, I'm polite and I've been trying to be through all of this. But no more. I got home, the guys were just leaving. I though that was fast, I had left 30 Mins ago, till I got inside and saw the box sitting on my living room. My wife explained the situation above, valve problem and abort mission, and I boiled.

I grabbed the phone to call them-my wife held me back and said she would take care of it. Answering machine. While she was leaving a message, because THERE WAS NO ONE TO PICK UP THE ** phone, I made sure I flamed and cursed as best as I could and that the would hear it. Honestly, I think it's enough of this **, I didn't get my appliance from some underground bogus store, or did I? I got a call back a couple minutes later, and I was told they would send someone here right away. Maybe the cursing and flaming had some effect, and that I will finally get this done. I'll wait, but if they fail me again, this is not going to be the end of it.

Again, I will never buy anything there again, and if they tell you there will be some delay while you wait for something, my advice is for you to be tough and make them see that WE ARE THE CUSTOMERS, and that we paid for it. No customers, no business, and someone will learn a lesson.

TENNESSEE -- The below is one of the frustrated emails I sent to Home Depot over a month long challenge to get a pressure washer repaired on an extended warranty plan. They denied my claim and continue to do so.

I have told this story numerous times to countless customer service representatives over the phone and sent numerous emails also. I originally filed a claim on 10/16/06. I was told to take the product to store #003 which I later found to be in Atlanta, GA. I live in TN and purchased the product at store #7XX. I took the product to the store in which it was purchased and the staff there looked at me as if I were an alien. After about thirty minutes the manager finally called the 18882Repair # and arranged a repair service center (un-named Repair Service) to pick up the item for repair.

During this time I called the repair shop numerous times only to be told several different stories such as, "they were ordering a part for the item" or "it hasn't been looked at yet". I also called the 18882Repair # several times and after waiting for a representative for as long as one hour and six minutes, I would be told they were waiting on the repair
center. I finally received a call on October 30 by the Repair Center and the service tech said "the machine had no oil in it and the warranty would not cover it." I asked him what would happen to the oil if the side of the crank case on the machine were to crack and rupture.

He stated "the oil would run out of it." I told him and the original representative "I filed the claim with, that the crank case had in fact ruptured and the machine quit running as oil poured onto the ground." After I spoke with the
service tech, I called the 18882Repair (again) and waited over 40 minutes and was told they called the service center and was told by the repair service that the machine was waiting on a part (surprise). I called back and spoke with a supervisor and was told she would send it to authorization department and promised I would receive a
phone call from them in 3 to 5 business days.

I placed this call on 11/08/06 and according to my calculations 11/14/06 would have been 5 business days. Today is 11/15/06 which would be 6 business days. I just got off the phone with another one of your representatives, who was very polite, and once again received no answer on the status of my claim nor have I received my machine. I called the Repair center and they said, you guessed it, " they were waiting on a part for it". I filed a complaint with the Better Business Bureau of and they have transferred it to the Atlanta branch of the BBB for follow up. The complaint # is **.

Not only do I feel I have been wronged in this situation but the customer service I have received, or total lack thereof, is or should be deemed pathetic at best. I have never received a phone call and the only email I have received is the "auto reply" email describing how important of a customer I am. I believe I am important and word of mouth travels quickly. In a very competitive market, one bad review can dampen sales. I sent this email for documentation purposes so someone could not say that they have no knowledge of the problem.

I recently bought an Excel VR2500 pressure washer from the local Home Depot store in Gulfport MS. At the time of purchase I was told by the cashier that If I had a problem with the pressure washer that I could bring it back for an exchange within the first 90 days. After that then it would be covered under the manufacturer's warranty. The manufacturer's warranty is two years on the unit. After only 7-8 hours of use the unit quit working. It lost all compression and had an oily sludge coming from the area where the pump and the engine connect.

When I tried to return the unit (in the original box with all paper work and not one scratch on the unit)I was told that since I had purchased it more than 30 days before I would have to pay $35.00 to have the unit sent out for inspection. I informed the CSR about what I was told when purchasing the unit. They wanted me to give them the person's name that I spoke to and said they were wrong. I am supposed to remember this two months later plus I have to pay for the error of their employee? Now they want $357.00 for a new motor and it isn't covered under warranty due to lack of maintenance.

How much maintenance is necessary for a unit with 8 hours on it. I have been a mechanic all of my life and have never had a motor come apart like this. If you look in the reconditioned power equipment area at any Home Depot you will see several of the VR2500 Excels sitting reconditioned and for sale at a discount and they all are leaking oil from the same place. I wonder why they no longer sell the Briggs & Stratton 6.5 on their units at Home Depot and only offer the HONDA!!!!!!! The same unit but only a different motor!!!

Home Depot is aware of the problem yet they still continue to pawn their junk off on unsuspecting customers by selling their old stock and their so called reconditioned units that they know are going to have problems. I didn't hear from them for one month so I went there tonight to learn that I a professional mechanic and I didn't maintain my equipment properly. Whatever! I will be back there tomorrow to try to get some resolve and will post the results tomorrow.

Anyone who thinks this is a duplicate post under another name is in total denial and evidently a proud Home Depot employee. I too used to be a Home Depot employee. I quit At Home Services because of poor management, poor work quality, management lying to my customers and Home Depot overcharging my customers on a regular basis. I had customers waiting 3-6 months to get windows and roofing installed.

Over half of the jobs were not done properly and windows were ordered wrong on a regular basis. 14 days after hurricane Katrina they went up $60 a square on installed roofing and said they had to bring in out if state crews. We have never had a crew in the state of Ms, we always used out of state crews for roofing!!!