Home Depot - Horrible Customer Service
Washer / Dryer & Installation - Complaint
As far as appliances go, Home Depot is basically just a 3rd party contractor. They don't actually carry most of the products you purchase and they don't do any of the installation.
I purchased a washer / dryer through Home Depot. Paid extra for the installation. I believe it was $19.
Temco came to install the washer and dryer. However, the dryer was damaged and sent back to the manufacturer. This visit was rather pleasant even after the shortcoming with the damaged dryer. They installed the washer, were very friendly and answered all my question. They actually took their time and did everything right.
The 2nd visit however was horrible. 2 different guys came to install the dryer. They were in a rush. They installed the dryer even though it did not properly fit the base it was sitting on. There was a chance the dryer could tip over since the base was about 1" short. Meaning the 2 front pegs the dryer was on, was sticking out 1cm off the edge!
They told me get some 2x4 to balance it out and left. Wow...
I didn't have any 2x4 but I did have a nice piece of wood that would cover the base and extend the footprint by about 2 inches. So I had to remove the dryer, place the piece of wood on the base, and then place the dryer on top of the wood.
While moving the dryer, the entire duct fell off. They didn't even screw it on tight. So instead of venting outside, a good amount would have vented into the garage.
I also manage to get my fingers bloodied up because of the way they cut the vent. I basically had to clean up their work and put some duct tape around the edges of the duct to finish it off after adjusting the clamps on both sides of the duct.
Everything seems to be working fine but I still believe the duct isn't 100% venting the dryer to the outside.
Also, there are some leftover parts from the installation. I guess some of the parts didn't fit to they just left it out. It's basically a piece of fitting that connects the duct to the outside vent.