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Shameful Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GREENVILLE, SOUTH CAROLINA -- I placed an online pickup order yesterday around 10am. I went to pick the item up around noon. There was only one elderly gentleman working at the “Service Counter.” He could not even see his computer screen. He was trying to help another couple for about 20 mins. I do not mind waiting, but this is excessive for an online PICKUP.

I could have gone in the store 3 times, purchased the item, and checked out. Instead, I had to resort to speaking to a floor supervisor who was not polite or helpful. He and another man made a call and said that the service counter "is apparently not moving fast enough for me.”. I asked the man if he could walk next door and retrieve my drill for me. He said he couldn't and proceeded to take a customer that walked up. He even had them step around me instead of being helpful.

I wait at the Service Center for another 5 minutes, and Tonya appears to help me. Oh boy is she excited about it! I explained my situation again and she was unhelpful.

Then, a Lift Operator named Ashley who was the MOD came over to me and gave me no good reason. She said it was a common complaint across the company. This is unacceptable and I will not be using Home Depot in the future. I will also be telling every single person I know to do the same.

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Online Order Delivery
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- I am a realtor and have an out-of-town client selling a local house. The house needed some updates due to being a rental for the last few years. I had my client order the materials online so he could make the payment. We scheduled a contractor for July 1-5, immediately after the tenants moved out. My client placed the order mid-June requesting a delivery of July 2. It turns out Home Depot uses a carrier that has an 8 day delivery window. When you order for a July 2 delivery, the estimated date is July 2-10.

Today I called and was told the delivery would be July 11th. I spoke to Christina in the Home Depot Resolution department. She did not give a hoot about our situation and spent most of the phone call telling me about their delivery policy. By the way, they supposedly suggest you don't schedule a contractor until after the materials are in. That is nowhere on the website and, Home Depot, I don't know when you last scheduled a contractor but you need more than a days notice!! I will never use them again after this experience.

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THE BEST! Could Not Have Been Better.
StarStarStarStarStarBy -
Rating: 5/51

ST. AUGUSTINE, FLORIDA -- Unit began making loud noise. Fan motor needed replacing, as well as control panel. Home Depot/Assurance Extended Warranty Company responded quickly, sending LG Technician within 2 days. Parts ordered and replaced within a week. It was labor-intensive, but Roger ** did all the work without problems. Excellent work. Unit working perfectly.

We have used Home Depot Extended Warranty plans on Dish Washers, Laundry units, AC units, Ranges, and Refrigerators for 30 years. We operate many rental units, so we need dependable and prompt service. Home Depot does not disappoint! All-too-often consumers only write when dissatisfied. It is a pleasure to write a positive review!

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Purchased Vanities
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MAHWAH, NEW JERSEY -- I order 2 Martha Stewart Vanities on December 10th 2017, they gave me a delivery date of 12/19. I did not hear from them when they missed the date. I called them several times after the 25th and could not get thought to any person. I emailed them from their support page several times and no response. I finally texted them, again from their support page on their web site. They told me it would take 4-5 days for them to respond to me on the status of my order. 5 days later, NOTHING. I texted them again, and of course got someone else and had to explain the who;e thing again, same response it will take 4-5 days to respond. 5 days later NOTHING. Now they are telling me it could take 12-14 days to resolve and they wouldn't let me even cancel the order. Asked them to have a supervisor or manager call me, and they said NO! Worst customer experience I have ever had.

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The home depot in roanoke TX sucks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROANOKE, TEXAS -- I sent my wife in to get a 3 inch roller brush to put some cedar wood stain on the swing we have in the back yard. She came back with a 6 inch roller brush. I asked why she got that one and she said the guy at Home Depot said it would work better. WTF... That is the 4th time that has happened. I am in the middle of doing some work and need some part and send my wife to get it and she comes back with the wrong part or tool. My wife is a smart woman but I guess the man at Home Depot knows more about what I need than my wife or myself. That is not the only problem I have had with this store. You go to get something and you can't find someone to help you or the guy doesn't know what he is talking about. When I go to Lowes I get the help if I need it and the guys are polite. I will never go into the Home Depot in Roanoke TX ever again. I will drive from Trophy Club to the Lowes in Southlake which is 12 miles one way.

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One Size Doesn't Fit All
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VINELAND, NEW JERSEY -- We had a remodel done a couple of years ago in our kitchen by Home Depot. We even applied for and received their card along with a "24 month interest free promotion". This past Saturday we happened to be in Lowe's where my wife saw two bathroom vanities she liked and they were also on sale. On a lark, we asked management if we could get at least a 36 month interest promotion if we did the complete project with Lowe's. Answer, "YES." So we went over to Home Depot.

Bottom line is after talking with several people in Customer Service, Credit Department and several managers, the answer was a resounding "NO!" In addition, Home Depot only has ReBath of Delaware as their service provider in our area. We are planning on a free standing tub and they don't install them. How can a business sell a product but fail to have a service provider who can install the product? We love our kitchen from Home Depot. Wish I could tell you in a few months that we love our bathroom as well.

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Never Shipped Item, Service Aweful
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

COLORADO -- I am giving this a one-star because of my experience with the order fulfillment. The actual set is nice and comfortable. I originally ordered this set from Home Depot.com and they royally screwed up this order that I nearly waited 1 month before I was able to get my hands on this set. The only time I was able to receive the correct product is after I went into a store and asked for a manager to locate this item and have it delivered because it was apparent that HomeDepot.com was not going to fulfill the order.

Before this happened, I waited nearly a month for delivery of this item. It was scheduled to arrive at my home in early June, but a few days after the latest estimated arrival date has come and gone, I began to call the service line continuously. I was first told they didn't know what happened to the item and will call me back when they find out. A few more days went by and I had to call in to be told that the item was lost by the shipper! I was told that they will reorder the item.

Another few days go by and instead of reordering the item, I was told that the item was never shipped in the first place and is on back-order (this was never explained earlier and it quickly became clear that Home Depot had no idea what was happening). I had to call several more times just to have them follow through on their promise and actually refund the money for this product. At the end of this ordeal I had spent hours of total time on the phone over 7 different phone calls and got nowhere.

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Online Item Never Shipped. Poor Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SUGAR LAND, TEXAS -- Ordered an item online on 25th May 2017. Item never received by the store. Visited store, wasted time waiting in lines, called HD on the 10th of June again to find out, the item could not be traced. Bottom line, no trace of item, no communication to the customer. After two weeks of wait, they offered to reorder. No regrets or consideration for customer's time and its value. Their system should have picked it up. That items is not shipped and they should have kept the customer apprised. Wrote review on their website which they rejected to publish as it will expose their quality of customer service. Will never buy online again.

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So watch it out if you want HomeDepot them to install yours!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLAGSTAFF, ARIZONA -- We ordered laminate floor materials and installation services from Home Depot, it cost us about $6500 in total for about 1060 SQ areas. However it took them more than 5 weeks to delivery the material instead of two weeks when I was told by store sales, during that time I have to call them several times to get an update (the sales told me to call 1800 number, then 1800 number agent told me to call store!) , the unexpected delay of delivering material cause may issue of my other upgrade projects. Then there is installation, my house is located in Flagstaff AZ, so the installation services are handled by Western Flooring, when two guys showed up, they told me they need to resurface the floor which is about $550, they want to rebuilt six of my fourteen stairs because it was not even!, and will be $600 (one hundred each), I told them NO, they came back told me there is good news after they talk to their manager, it will be only $300 to rebuilt six stairs, I decided to only let them to resurface the floor, and I will do the stairs myself, if I know that ahead, I will install the entire floor myself knowing the hardest part is the stair installation. Another note, after they resurface and install the floor, one of my door can't not open all the way anymore! They overdone the resurface and I have to hire someone to trim the door bottom! So watch it out if you want them to install yours!

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Company fails to communicate about issue regarding missing paycheck
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MERRIAM, KANSAS -- During 2016 my daughter realized that she was never paid for her first two weeks of work in early June. This realization came about one month after she began working at Home Depot. She brought the error to the attention of the HR representative assigned to her store, but doing so was difficult as this person had no voicemail and was never in the office when my daughter visited her office.

After emailing the store rep, who ignored her, my daughter then began working with the corporate office to remedy the situation. She left voice messages and sent three emails from mid-July to early September. Her pleas fell on deaf ears. No one returned her calls, and no one responded by email--with one exception. An HR representative from corporate informed her in late August that a check had been mailed to the store. After my daughter miraculously made contact with the store HR rep, she was told that a check was never mailed to her.

More than three months have transpired since the payroll period ended for which she should have been paid. As my daughter's legal counsel, I contacted Home Depot using every means possible, and all but one time I was met with curt, rude responses to my inquiries. I am embarrassed for Home Depot. They ignore their employees, neglect to pay them, cannot communicate well with employees nor among themselves, and have constructed an internal phone system that makes it extremely difficult--if not impossible--to speak with a payroll representative.

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Home Depot Rating:
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1.5 out of 5, based on 119 ratings and
488 reviews & complaints.
Contact Information:
Home Depot
2455 Paces Ferry Road Southeast
Atlanta, GA 30339-4024
1-800-466-3337 (ph)
678-556-7614 (fax)
www.homedepot.com
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